Medical Receptionist
1 day ago
New Lenox
Job Description Full-Time Medical Receptionist (No Routine Travel Required) Advanced Eye Care is a fastpaced, patientcentered ophthalmology practice serving our community with compassion, expertise, and exceptional service. We are seeking a Medical Receptionist who thrives in a busy clinical environment, enjoys helping patients, and brings a calm, positive presence to the front desk. Our reception team is the first point of contact for up to 85 patients per day, and plays a critical role in ensuring smooth clinic flow, accurate information, and an outstanding patient experience. A professional, customer service orientation is critical to the position. What You’ll Do You’ll be part of a collaborative front desk team responsible for creating a welcoming, efficient, and wellorganized patient experience. Daily responsibilities include: • Greeting and checking in patients; verifying demographics and insurance; collecting copays and balances, • Scheduling appointments according to clinic protocols, • Managing a highvolume, multiline phone system with professionalism and warmth, • Reviewing and processing online appointment requests and digital intake forms (Klara), • Maintaining accurate insurance information and recognizing differences between PPO, POS, and HMO plans, • Scanning insurance cards and required documentation, • Reviewing and processing messages from the oncall service, • Managing incoming faxes and routing them appropriately, • Assisting with patient balance inquiries and processing payments, including CardonFile transactions, • Selling overthecounter products and cataract evaluation prep supplies, • Coordinating care with outside providers and obtaining medical records, • Keeping the reception and waiting areas clean and organized We’re seeking someone who brings professionalism, empathy, and strong organizational skills to every interaction. Ideal candidates will demonstrate: • A positive, teamoriented attitude, • Ability to maintain strict patient confidentiality, • Strong multitasking skills and the ability to prioritize in a busy environment, • Comfort working with diverse personalities and patient needs, • Ability to remain calm, courteous, and effective under pressure, • Strong communication skills, both written and verbal, • Ability to work independently and as part of a team, • Ability to problem-solve and escalate when necessary, • 2+ years of experience in a medical office or clinic (ophthalmology preferred), • Knowledge of medical practice operations, especially optometry/ophthalmology, • Familiarity with Medicare, Medicaid, and managed care plans, • Experience with multiline phone systems and standard office equipment, • Understanding of medical records policies and compliance requirements At Advanced Eye Care, we pride ourselves on an educationforward, patientfocused approach. You’ll join a supportive team that values professionalism, collaboration, and highquality care. This role is ideal for someone who enjoys meaningful patient interaction and thrives in a dynamic clinical environment. Full Time Benefits: Medical HSA or FSA Plans Dental Employer-Paid Group Life Employer-Paid Long Term and Short-Term Disability Paid Time Off Paid Holidays Uniform Allowance Vision Care Benefits and Optical Allowance 401k Profit Sharing Cash Balance Plan Voluntary Benefit Offerings – Family Life, Family STD, Critical Illness, Accident, Pet Insurance, Identity Protection Powered by ExactHire:191553