Medical Office FRONT DESK
26 days ago
Coppell
Job DescriptionSUMMARY: This role is responsible for creating a welcoming and professional environment while efficiently managing the patient check-in/check-out process. The receptionist also supports communication between patients and clinical staff, ensures compliance with confidentiality standards, and helps maintain smooth front-office operations. DUTIES AND RESPONSIBILITIES: • Greet and welcome patients in a professional and courteous manner., • Ensure the reception area and waiting room remain clean and organized., • Provide patients with information regarding clinic services, policies, and procedures., • Monitor patient flow and communicate with clinical staff regarding delays or schedule adjustments., • Manage phone systems by answering phones promptly, directing calls and messages to the appropriate personnel as needed., • Schedule, reschedule, and confirm upcoming appointments as directed., • Collect and scan copies of insurance cards and identification into the EHR., • Verify insurance eligibility and benefits, • Collect Co-Pays, Co-Insurance, Deductible based on patient responsibility., • Address patient inquiries, resolve minor concerns, and escalate issues when needed., • Distribute incoming faxes and messages to appropriate staff., • Maintain confidentiality of patient information in compliance with HIPAA., • Assist with administrative task, including daily reports, logs, and end-of-day reconciliation as assigned., • Support referral coordination, prior authorizations, or prescription refills as needed., • Performs other related duties as assigned by management.SUPERVISORY RESPONSIBILITIES:, • This job has no supervisory responsibilities. QUALIFICATIONS: • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience., • Certificates, licenses and registrations required:, • N/A, • Computer skills required:, • Internet Software;, • Spreadsheet Software (Excel);, • Word Processing Software (Word);, • Electronic Mail Software (Outlook);, • Other skills required:, • N/A COMPETENCIES: • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events., • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time., • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan., • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce., • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values., • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity., • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly., • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions., • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed., • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: • The employee must;, • Specific vision abilities required by this job include: close vision., • Specialized equipment, machines, or vehicles used: Computer and phone system. Monday - Friday 8:00AM to 5:00PM