Warehouse Manager
10 days ago
Philadelphia
Job Description Job Description We are seeking an experienced and hands-on Warehouse Manager to lead operations at our dynamic multi-client 3PL facility. This individual will be responsible for overseeing day-to-day warehouse operations, managing a team of 6-10 associates across multiple shifts, and ensuring performance targets are met across safety, inventory control, productivity, and customer satisfaction. This position reports directly to the Warehouse Operations Director. This is a Monday - Friday position, with occasional weekends. While standard hours of operation are 0800-1630 some off hours availability is expected to support operational continuity. Key Responsibilities: * Oversee and coordinate all warehouse operations for multiple customers, including receiving, put-away, order fulfillment, shipping, and returns. * Lead, coach, and develop a team of 6-10 warehouse associates working across multiple shifts. * Maintain high standards of inventory accuracy and manage regular cycle counts, audits, and reconciliations. * Drive a culture of safety and compliance; ensure adherence to OSHA standards and internal policies. * Monitor KPIs and operational metrics to meet customer SLAs and internal efficiency goals. * Collaborate with customer service and account management teams to address customer needs and resolve issues proactively. * Implement continuous improvement initiatives focused on process efficiency, labor optimization, and quality. * Ensure proper utilization and maintenance of warehouse management systems (WMS) and other technology platforms. * Support labor planning, scheduling, and workload balancing in a fast-paced, multi-client environment. * Provide after-hours support and availability as needed to ensure consistent operations. * This position requires regular customer-facing interaction and a high level of professionalism in all forms of communication, both written and verbal. Qualifications: * 3+ years of warehouse or distribution center management experience, preferably within a 3PL or multi-client setting. * Strong understanding of inventory control practices, safety compliance, and WMS systems. * Demonstrated ability to lead and motivate warehouse teams in a high-volume environment. * Excellent communication, organizational, and problem-solving skills. * Proficiency in data analysis and performance reporting (Excel, dashboards, etc.). * Flexibility to adapt to customer-specific needs and operational changes. * Bilingual (English/Spanish) a plus. * A BA in business, inventory management or logistics is preferred, but not required if demonstrated strong experience in a similar role. What We Offer: * Competitive salary and performance-based incentives * Health, dental, vision, and life insurance * 401(k) with company match * Paid time off and holidays * Opportunities for advancement in a growing logistics network