Office Administrator

Validation controller

We are recruiting for One Validation Controller. As the Validation Controller you will be responsible for providing 2nd line support and help to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery, ensure they are achieved in an efficient and customer focused manner.

In your role you will be responsible for:

·        2nd line support, supporting all field engineers, offering technical assistance and advice helping the engineer meet the clients SLA’s.

·        Offer Jeopardy and controls assistance on any testing or technical issues.

·        Help assist engineers run down their work in a timely manner throughout the working day.

·        Proactively support and assist new to field engineers.

·        Answer and action any queries and or requests received from the client.

·        Validate job closures including ensuring the correct pictures and relevant information are uploaded.

·        Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for and closed correctly with sufficient notes