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  • Operations Manager
    Operations Manager
    2 days ago
    Full-time
    Belfast

    OPERATIONS MANAGER - CANARY WHARF We are seeking an experienced and driven Operations Manager to oversee the day-to-day operations. The ideal candidate will ensure seamless operations across all departments, delivering exceptional guest experience while maximizing efficiency and profitability. This is a hands-on role requiring strong leadership, strategic thinking, and operational expertise in a hotel or property environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments Ensure compliance with health, safety, and legal regulations Monitor daily operations to maintain smooth functioning and resolve issues promptly Guest Experience: Maintain high standards of customer service and guest satisfaction Handle guest complaints and feedback professionally, ensuring timely resolution Implement initiatives to enhance guest loyalty and repeat business Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures Monitor departmental expenses and implement strategies to maximise profitability Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate) Leadership & Development: Recruit, train, and mentor department heads and teams Conduct performance reviews and implement development plans Foster a positive work culture and ensure compliance with HR policies Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs Conduct regular audits and inspections to maintain quality and consistency Drive continuous improvement initiatives Strategic Planning: Contribute to long-term operational strategies aligned with business goals Identify opportunities for innovation and efficiency improvements Support sustainability and corporate social responsibility initiatives General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates THE FIRE YOU CARRY Passionate about hotel operations and delivering exceptional guest experiences Strong leadership and people management skills Excellent communication, coaching and problem-solving abilities Exceptional financial acumen and understanding of hotel revenue streams Knowledge of PMS, POS and operational software Ability to work under pressure and adapt to changing priorities Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment YOUR PROVEN TRACK Bachelor’s degree in hospitality management or related field (preferred) Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role Proven track record in managing multi-department operations including F&B WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Crew Onboarding Specialist
    Crew Onboarding Specialist
    3 days ago
    Full-time
    Belfast

    Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. The Royal Caribbean Group's (Crew Readiness) Team has an exciting career opportunity for a full time Global Crew Readiness Operations Specialist reporting to the Director of Global Crew Readiness. Position is onsite and based in Weybridge, UK Position Summary: The Global Crew Readiness Operations Specialist is responsible for all aspects of the onboarding process relative to positions that fall under the category of Marine. High-level competencies in communication, planning, stakeholder management, and time management are essential given the urgent and critical nature of these positions. The distribution of work may vary based on relevant skills, experience, and business need or as otherwise determined by management. However, in any case, the Operations Specialist should maximize his/her time for efficiency and effectiveness to help the Global Crew Readiness Operations team in all aspects of the onboarding processes to achieve weekly, monthly, quarterly, and annual goals. This includes reporting and providing weekly reports to Stakeholders. Essential Duties and Responsibilities: * Provides timely and customer-focused service to crew members that belong to the category of Marine positions and internal customers. * Ensures each crew member receives the appropriate level of support and guidance to create an exemplary onboarding experience. * Ensures compliance with regulatory, local, international, and company policies to ensure the safety and well-being of the crew members. * Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, and Authorized Referral Sources) when appropriate, to meet hiring and scheduling in a timely manner. * Provides back-up support to fellow Operations Specialists and guidance to the Operations Representatives by being a consultant in terms of visa, medical, and STCW requirements of shipboard roles. * Works diligently and proactively to resolve all onboarding-related situations, escalates irregularities to the Operations Supervisor; and continuously explores ways to increase efficiency and effectiveness. * Performs all administrative tasks related to the onboarding of shipboard employees. * Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent pools including status updates to Stakeholders. * Establishes monthly governance meetings with Recruitment, Scheduling, Mobility Centers, HR Onboard, and Stakeholders. * Consistently meets the performance metrics set by the management team. * Performs other duties as required. As needed, participates in special projects assigned by management. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Education, Experience, Knowledge & Skills: * Bachelor's degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred. * At least two (2) years onboarding or any relevant experience. * Ability to maintain a good working relationship with the stakeholders by meeting their expectations and supporting the overall goals of the organization. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #LI-WL1

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  • Senior Analyst, Energy Efficiency Performance
    Senior Analyst, Energy Efficiency Performance
    7 days ago
    Full-time
    Belfast

    Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Job Summary We are seeking a data-driven and technically proficient Senior Analyst to support fleet-wide energy efficiency initiatives within the Decarbonization and Energy team. This role will play a critical part in monitoring, analysing, and optimizing the energy performance of our cruise ship fleet, with a focus on hull and propeller performance, Specific Fuel Oil Consumption (SFOC), and service power efficiency. The Senior Analyst will utilize corporate digital tools and shipboard data to generate insights that inform operational improvements and contribute to the company's decarbonization goals. Key Responsibilities * Conduct in-depth analysis of shipboard data to assess hull, propeller, engine performance (SFOC), and auxiliary/service power efficiency. * Leverage corporate digital tools, dashboards, and data visualization platforms to track and report on energy performance trends across the fleet. * Develop and present data-driven insights and recommendations to improve vessel performance and support maintenance planning. * Collaborate with technical superintendents, onboard engineering teams, and sustainability colleagues to translate analysis into operational improvements. * Perform root cause analyses on energy performance deviations and propose corrective actions. * Support the preparation of ROI analyses and business cases for energy-saving initiatives and technology retrofits. * Monitor and benchmark vessel KPIs to ensure alignment with corporate energy efficiency and decarbonization targets. * Contribute to cross-functional projects aimed at improving fuel efficiency and compliance with environmental regulations. * Stay informed on industry best practices, IMO regulations, EU ETS, FuelEU Maritime, and other relevant energy efficiency frameworks. Qualifications * Bachelor's degree in Marine Engineering, Naval Architecture, Mechanical Engineering, or related technical field. * Considerable years of experience in ship performance analysis, energy efficiency, or maritime operations. * Proven experience in data analysis, performance monitoring, and use of visualization tools such as Power BI, Tableau, or equivalent. * Strong understanding of ship systems, propulsion hydrodynamics, and energy management. * Excellent problem-solving skills with the ability to interpret complex technical data. * Effective communication skills to clearly convey technical findings to non-technical stakeholders. * Collaborative mindset with the ability to work effectively with cross-functional teams. * Knowledge of maritime regulatory frameworks related to energy and emissions is preferred. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #LI-WL1

    No experience
    Easy apply
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