Client Service Advisor
hace 22 días
Basingstoke
Client Services Advisor / Account Manager \n\n • Annual Salary: Up to £33,000\n, • Location: Basingstoke\n, • Job Type: Permanent, Full-time\n\n Join a leading logistics and fulfilment partner in Basingstoke as a Client Services Advisor. This role is ideal for someone who is highly organised, customer-focused, and thrives in a fast-paced environment. You will act as the key link between our clients and internal departments, ensuring high levels of service, accuracy, and client satisfaction. \n Day-to-day of the role: \n\n • Act as the primary point of contact for assigned client accounts, managing communication via email, phone, and operational systems.\n, • Build strong and professional client relationships, resolving service issues and escalating operational concerns where required.\n, • Provide proactive updates to clients regarding orders, production, and fulfilment activity.\n, • Coordinate onboarding of new clients from sales handover through to go-live.\n, • Configure and maintain accurate client information within operational systems.\n, • Raise and manage works orders, fulfilment requests, and operational activities.\n, • Work closely with Warehouse, Production, and Transport teams to ensure smooth operational delivery.\n, • Monitor stock movements, order progress, and operational timelines, escalating operational risks, delays, or stock concerns promptly.\n, • Maintain accurate client records, documentation, and rate cards, supporting billing accuracy and resolution of invoice queries.\n, • Maintain operational trackers and client reporting, supporting continuous improvement initiatives across the Service Delivery function.\n\n Required Skills & Qualifications: \n\n • Previous experience within Client Services, Customer Service, Account Management, or Operational Support role.\n, • Strong organisational and multitasking skills.\n, • Excellent communication and relationship management abilities.\n, • High attention to detail and data accuracy.\n, • Ability to work effectively within a fast-paced operational environment.\n, • Strong problem-solving and coordination capability.\n, • Experience within fulfilment, logistics, warehousing, co-packing, or manufacturing environments is desirable.\n, • Experience using operational systems like Mintsoft, Nulogy, or similar is advantageous.\n\n Benefits: \n\n • Competitive salary.\n, • On-site parking.\n, • Supportive and collaborative working environment.\n, • Opportunity to contribute to operational improvement and business growth.\n