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The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Key Responsibilities Complaint Handling & Investigation

Complaints Handler (Written)Location: Watford (on site)Salary: Up to £30,000 pro rataShifts: Between 8am and 8pm Monday to SundayContract: Full-tim

F539; Managing Stage 1 & Stage 2 complaints 🔹 Handling complex housing and disrepair cases 🔹 Ensuring compliance with the Housing Ombudsman Complaints Handling Code 🔹 Producing high-quality written responses and investigations 🔹 Working collaboratively with internal t

A leading consultancy firm is looking for a Stage 2 Complaints Investigator to manage children's services complaints. You'll be responsible for overseeing queries and complaints while facilitating processes across the directorate.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

A local government council in England is seeking a candidate to lead the Children’s Services complaints process.

Utilising guidance and the complaints framework to distinguish between corporate and service area complaints and manage accordingly. Act as point of contact for all complaints coming into the department and provide appropriate de-escalation as needed. Your required experience as a Stage 2 Complaints

This role involves managing complaints, providing responses, and utilising extensive knowledge of children's services. A leading consultancy in children's services is looking for an experienced Stage 2 Complaints Investigator.

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

Utilising guidance and the complaints framework to distinguish between corporate and service area complaints and manage accordingly. Are you passionate about safeguarding children and driving positive change? Our client is seeking a dynamic and experienced Stage 2 Complaints Officer at Head of Servi

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y