Complaints jobs in United Kingdom - Page 5

A rare opportunity for a law firm litigation partner to join a leading international professional services firm in a senior in-house lawyer role, focused on conflicts, claims, and complaints across a dynamic and expanding global footprint. The successful lawyer will be robust, commercial, and pragma

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Detailed job description and main responsibilities.Occasional cross-cover of same grade banded staff within the PICU expected.Support recruitment processes as required.Assist with the formal complaints p

Lead and evolve a robust and fit for purpose complaints oversight framework for all DA relationships (MGA and TPA) engaging with delegated partners to ensure that the Great Lakes complaints standards and expectations are understood and met. To lead and enhance the end-to-end oversight, governance, a

We’re seeking a reliable, detail-driven Customer Operations Assistant to keep live services running smoothly and our clients delighted. Conduct regular operational checks to reduce the risk of employee or customer fraud; assist the Depot Manager with investigations into complaints, accidents, and

We are seeking a Complaints and Governance Officer to be a key part of our dedicated complaints team, supporting our mission to deliver world-class care that is expertly tailored to the needs of every individual. Complaints and Governance Officer. Complaints and Governance Officer.

Senior Sous Chef - Cecconi's Mayfair, Central London. Handle guest complaints efficiently, either through direct interaction or referral to the Executive Sous Chef/Executive Chef. Sign in to set job alerts for “Senior Sous Chef” roles.

Provide personalized service to VIPs and repeat guests, anticipating their needs and preferences,. Coordinate special requests and amenities for the guest, including room upgrades, special occasions, VIP services, dining, transportation,. Handle guest complaints and issues efficiently, ensuring time

Leverage and enhance understanding of Kennel Club rules and regulations relevant to judges of all dog activities, as well as maximising the utilisation of the Kennel Club Academy for education of judges. Utilise excellent analytical and precision thinking skills to assess complaints, interpret Kenne

The Leslie Brent Laboratory, based at Hammersmith Hospital within Imperial College Healthcare NHS Trust, is a UKAS-accredited facility (Reg. Datix reports), result errors, and service user complaints with the Laboratory Manager, identifying root causes and implementing corrective actions.

Collaborate with Executive Sous Chef/Executive Chef to develop strategies and special events for sales promotion and revenue generation. Handle guest complaints efficiently, either through direct interaction or referral to the Executive Sous Chef/Executive Chef. An opportunity has arisen for a Senio

Centralised Analytics team at Zopa. In this high-impact role, you’ll lead the analytics function for our Operations department - empowering teams across Customer Services, Complaints, Fraud, and more with the data, insights and scalable reporting they need to deliver outstanding customer experienc

Handling, or relay to Lobby Director or Assistant Director F&B, all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so. Analysis & reporting: Conducts

Liaise with Browne Construction operations teams to ensure the customer communication timelines and progress updates are in line with the overall operational plan. Provide feedback to the Browne Construction management on any customer problem/complaints which may impact the contract. Provide high qu

Maintain accurate records of complaints and outcomes in the complaints management system. As a Complaints Officer within AXIS Capital’s Global Market Operations, you play a critical role in maintaining our reputation for excellence and integrity. Job Description: Complaints Officer.

A leading Global law firm are seeking a Compliance and Risk Counsel to join them.You will join the Firm's Risk Legal Team, led by the Firm's General Counsel and will report to the Head of Professional Liability who manages the Firm's claims and complaints and insurance cover for PI and non-PI risks.

We are looking for a dedicated, enthusiastic and dynamic learning disability nurse to work within the Learning Disability and Autism Team at GOSH as a Clinical Nurse Specialist. Clinical Nurse Specialist - Learning Disabilities and Autism. Experience of handling clinical incidents and complaints.

Motor Finance Complaints Investigator. Motor Finance Complaints Investigator. This full-time Contingent Investigator assignment is deemed to be inside IR35.

Contract Opportunity: Complaints Escalation Specialist. Managing Stage 2 complaints from first contact through to resolution. Experience resolving stage 2 complaints within social housing.

If you see a vacancy that is right for you, we encourage you to apply!Customer Complaints Adviser** Putting our customers first – communicating in a clear, straight

You will be responsible for providing a friendly, professional, premium, and personalised service to our clients to enable their continuous support through fast resolutions to their queries or complaints. Your days are guaranteed to be varied, and we encourage you to voice your ideas with ways in wh

Oversee third-party audits, ensuring findings are risk assessed, reported, and closed with appropriate CAPAs; follow up on CAPA completion. Monitor ongoing third-party performance using audits, KPIs, deviations, complaints, and quality metrics. Serve as the quality lead for new third-party onboardin

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide. Assist guests throughout their stay, addressing requests and resolving any complaints promptly and professionally. Uniform provided and laun

Responsible for dealing with front line patient issues, concerns and complaints and for ensuring these are escalated to the Patient Services Manager as appropriate. Our client is a dynamic, multi-award-winning teaching Partnership, serving patients in the community for more than 30 years, in the Woo

The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues.

Adopting a customer-first strategy, the customer success team own end-to-end management of customer queries and complaints and provide product performance and best practices to our car dealers. Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution

Assess data incidents, provide necessary documentation and materials related to data incidents, and track and monitor incident trends. Manage and process data subject requests, privacy inquires, AI transparency or explainability requests and complaints. Develop and assess training and to enhance awa

You’ll work closely with experienced complaints handlers to learn how to log, assess, and respond to complaints across various channels, ensuring customers receive timely and satisfactory resolutions.

We have an exciting opportunity for an experienced detail oriented individual to join our small team as a Senior Investigator, to undertake complex investigations across a wide spectrum of financial services regulatory areas and write reports on these investigations for the Commissioner to consider.

The successful applicant will undertake investigations in relation to referrals made through Sport Integrity, an independent disclosure and complaints service for Olympic and Paralympic sport. A good knowledge and/or experience of the structure of sport in the UK, in particular the governing body se

Complaints Administrator - Regional Support Unit (RSU) (Ref: 8262). Customer Relationship Management Administrator. Customer Relationship Management Administrator.

The Bar Manager will be key to the new bar’s success, and you will oversee the bar’s daily operations, including opening and closing the bar, stocking supplies, ordering inventory, managing staff, handling customer inquiries and complaints, and enforcing safety and security protocols. In additio

As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. Take ownership of resolving Client complaints liaising with t

Live for great customer service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time. Treat every customer with the care you’d give gran.

As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. Take ownership of resolving Client complaints liaising with the

Immediately reports to Administrator/Clinical Manager any patient incidents/variances or complaints. Reports all incomplete work assignments to Clinical Manager. This is performed in accordance with physician orders and plan of care under the direction and supervision of the Clinical Manager.

Work with team manager on quarterly objectives agreed & set with line managers. Reporting to the Senior Customer Service Manager, the role will support a team of SMEs in the delivery of exceptional customer service via the National Lottery's written channels (complaints, letter and email) to both ou

Head Of Customer Experience At SO ENERGY. Define and deliver a clear set of customer experience priorities that make an immediate and measurable impact. Success will be measured by tangible outcomes: higher satisfaction, fewer complaints, improved retention, and a culture where every team member tak

Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service. Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any o

Ensure strategies comply with regulations and internal policies, minimising risks related to credit, complaints, and financial outcomes. This business is one of the UK's newest credit card providers offering fair financial services to the UK market. Collaborate with the analytical team to support cu

We are looking for an experienced Quality and Co-ordination Manager to oversee Homecare, Repairs, Compliance & Complaints/Disrepair.

Manage and resolve customer complaints, ensuring timely and fair outcomes. Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsman's Complaint Handling Code. Identify root causes of recurring issues and collaborate with service teams to implement

Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. The post holder will be expected to effectively

This role requires strong leadership, operational oversight, and excellent customer service skills to ensure smooth running of the store, staff performance, product quality, and customer satisfaction. Address customer complaints and feedback professionally and promptly to resolve any issues and main

Quality & Coordination Manager – Repairs & Maintenance. A senior role responsible for the day to day management of Quality and Co-ordination of the 3 areas of operation for Homecare, Repairs, Compliance & Complaints/Disrepair working under the direction and supporting the Senior Commercial Manager

Customer Care Team Leader (12-month contract) We’re looking for a highly skilled Customer Care (Complaints and customer feedback) Team Lead to oversee our team who’ll investigate and analyse customer complaints in regulated and non-regulated environments over a parental leave cover of 12 months.

Maintains standards of food and beverage quality and guest services, resolves guest complaints. Supervises activity in food and beverage outlet(s) including restaurant, bar and room service to ensure smooth operation and guest satisfaction. Up to date with food and beverage trends and best practices

Complaints Manager (Investment Management) – London. We are looking for an experienced Complaints SME / Lead to take ownership of our complaints process — ensuring customer concerns are handled fairly, efficiently, and in line with FCA standards. Lead impartial reviews of customer complaints.