Customer experience manager jobs in Manchester - Page 6Create job alerts

Giraffe360 is on the lookout for a Junior Customer Success Manager (English speaking) to join our vibrant Manchester team. Own the onboarding experience — making sure every new customer gets off to a great start. Guide customers on how to get the most out of our product through clear communication

We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer life

The Customer Success Manager will maintain relationships with customers in Planet's growing EMEA Defence and Intelligence segment, serving as the main point of contact and trusted advisor throughout their engagement. Provide excellent customer experience, ensuring successful delivery of services and

You will report to the Business Transformation Programme Manager within the Change Management function and will play a pivotal role delivering projects across the organisation to drive operational efficiencies and enhance customer experience. DWF are currently recruiting for a Project Manager to joi

As a Business Customer Manager, you’ll be accountable for our B2B proposition in-store, you’ll take the lead on creating an experience our business customers love. Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with

A large, complex organisation in Manchester seeks an experienced Change Manager to drive change and improvement initiatives within contact centres.The role focuses purely on delivering transformation, partnering with operational teams to enhance customer experience and performance.Ideal candidates w

Leadership experience within a contact centre or similar operational environment. Strong understanding of sales and service delivery in a contact centre setting. Join British Airways as a Senior Manager - Contact Centre, where you'll take on a significant leadership role at the heart of our Customer

A leading global consulting firm is seeking a Data Science Manager to lead generative AI solutions for marketing and customer experiences. The ideal candidate will have expertise in customer-centric data strategies and cloud platforms, along with experience in leading AI innovation and ethical pract

A leading airline company in the UK is seeking a Senior Manager - Contact Centre to oversee a large customer care team. Ideal candidates will have proven leadership experience in contact centre operations, strong communication skills, and the ability to engage frontline teams.

A renowned coffee shop chain in Manchester is seeking an Assistant Manager to lead shifts, ensuring outstanding commercial results and customer experiences. The role requires previous leadership experience in a fast-paced environment and a focus on operational standards.

A premier automotive dealership in Manchester is seeking an Aftersales Manager to lead a dedicated team in delivering exceptional customer service and commercial results. The ideal candidate will have experience in a busy dealership environment and be passionate about fostering an efficient, custome

A popular pub chain in Manchester is seeking an Assistant Manager to lead daily operations and ensure a great customer experience. You will support the General Manager, enhance team performance, and maintain high standards.

A well-known menswear retailer in Manchester is seeking a Retail Manager to lead store performance and enhance customer experiences. The ideal candidate will have extensive retail operations and customer service experience, demonstrate strong leadership, and possess knowledge of global fashion trend

As a Business Customer Manager, you’ll be accountable for our B2B proposition in-store, you’ll take the lead on creating an experience our business customers love. Inspiring colleagues to put the customer first whilst driving business sales and profit objectives. To be confident working in a tea

A luxury brand in Manchester is seeking a Store Manager to lead the boutique's operations, ensure commercial success, and deliver outstanding customer experiences.The ideal candidate will have over 4 years of experience in luxury retail, including leadership roles.Strong skills in managing teams and

Other duties as required by the Team Leader/Consumer Care Manager. Experience of working in a Customer Service/Complaints handling environment. Experience of coordinating effectively between consumers, suppliers and internal/external customers.

A global ecommerce group seeks a Senior Loyalty Manager to coordinate the loyalty programme for Lookfantastic. The role involves leading a team, defining strategic objectives, and managing loyalty benefits to enhance customer experience. The ideal candidate will have proven experience in loyalty str

A prominent recruitment agency is looking for a CRM Manager to take ownership of customer engagement across various channels in a high-growth DTC fashion brand.The ideal candidate will have over 2 years of experience in CRM, especially in Email and SMS marketing, and will thrive in a fast-paced envi

Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik‑Tok shop. Senior Ecommerce Manager | Sport

Our Social Infrastructure team is responsible for promoting and delivering high standards of customer service and corporate social responsibility through the development, implementation and management of customer service standards and community events aligned with the company and regional business p

A leading coffee chain in Manchester is seeking an Assistant Manager to lead shifts, ensuring outstanding customer experiences and achieving commercial results.The role demands previous leadership experience in a fast-paced environment, a growth mindset, and the ability to translate performance metr

This role involves overseeing daily operations, fostering a high-performing team, and driving sales performance while ensuring exceptional customer experiences. Ideal candidates will have proven retail management experience, strong leadership skills, and a passion for fashion. A leading retail brand

A leading beauty company is seeking a Luxe Assistant Store Manager to support and develop the store team, ensuring exceptional customer experiences and exceeding retail targets. Candidates should have strong retail acumen and experience in coaching. This role emphasizes relationship-building with st

A leading bookmaker in the UK seeks a Shop Manager in Manchester to lead a team and ensure a welcoming environment for customers. Key responsibilities include enhancing customer service, ensuring compliance with responsible gambling policies, and driving shop performance.

The Front Office Manager will be responsible for overseeing day‑to‑day operations of the front office, ensuring exceptional customer service, and maintaining smooth administrative procedures. Front Office Manager position is located in Salford. Proficiency in Office Administration and experience

A vibrant fashion retail company in the heart of Manchester is seeking a Full-Time Store Supervisor to join their team.The successful candidate will oversee retail staff, enhance the customer shopping experience, and support the Store Manager in maximizing sales.A passion for fashion retail and prev

A leading coffee brand in Manchester is seeking an Assistant Manager to lead shifts, focusing on commercial results and world-class customer experience.

You will own the entire customer experience at Nero, from the moment an order is placed to turning a first‑time buyer into a long‑term advocate. Help develop post‑purchase communication that reduces buyer’s remorse, sets expectations correctly, and keeps customers engaged with the brand. Pro

A leading retail company in the United Kingdom is seeking a Store Manager Designate to ensure high standards and customer service within their stores. Ideal candidates will have over 2 years of retail management experience and a passion for delivering excellent service.

A leading fashion retailer in Manchester seeks an Operations Manager for a new store opening.You will focus on optimizing inventory management and enhancing customer satisfaction while driving sales and profitability.The ideal candidate has at least one year of operations experience preferably in fa

We’re on the hunt for a Customer Contact Manager to be a key part of our dynamic venue management team at Co‑op Live. You’ll take the lead on all customer communications, managing every query with speed, efficiency, and care, setting the tone for an exceptional fan experience from the very fir

A leading fashion retailer in Manchester is hiring a Full-Time Store Supervisor for their Trafford Centre location. The ideal candidate will oversee retail staff, support the Store Manager, and ensure a top-notch customer experience. Candidates should be passionate about fashion retail, have team ma

Customer Service Manager – BritGreen Energy | Manchester, England. Experience managing or supervising a customer service team. Manage and develop a team of customer service advisors handling inbound and outbound enquiries.

You’ll take the lead on all customer communications, managing every query with speed, efficiency, and care, setting the tone for an exceptional fan experience from the very first point of contact. We’re looking for a Customer Contact Manager who thrives in a fast-paced, high-achieving environmen

Candidates should have previous management experience in soft services, solid customer service skills, and a full clean driving licence. A leading facilities management company is seeking a Service Support Manager based in the Northwest region of the UK. This role entails delivering excellent servic

A progressive retail company in Manchester is seeking a Store Manager to oversee daily operations and drive sales performance. The ideal candidate will have proven retail management experience and strong leadership skills to inspire a high-performing team. This role involves ensuring exceptional cus

A vibrant hospitality company in Manchester is seeking a Duty Manager to assist in managing shifts, training staff, and ensuring outstanding customer service.The ideal candidate will have 1–2 years of management experience in the hospitality sector and a passion for delivering exceptional experien

A well-known coffee chain is looking for an Assistant Manager in Manchester to lead store operations and enhance customer experiences. The ideal candidate will have experience in retail management, showcasing leadership skills and a strong focus on commercial success.

The ideal candidate has proven experience in retail management and a passion for customer service. A contemporary fashion retailer is seeking a Retail Deputy Manager in Manchester. You will lead a dynamic team to meet key objectives, enhance the customer journey, and ensure exceptional visual standa

A leading fitness company in Manchester is seeking a dynamic manager to oversee gym operations and ensure high standards of service. The ideal candidate will have proven management experience in the leisure industry, a passion for customer service, and a Level 2 Gym Instructor qualification.

A fitness facility in Manchester is looking for an Assistant Gym Manager to ensure an excellent customer experience and assist the Gym Manager with operations. This full-time position comes with benefits such as a free gym membership and opportunities for career progression.

Key responsibilities include managing and acknowledging complaints, maintaining records, and assisting the Customer Relations Manager. Ideal candidates will have experience in complaints handling, strong customer focus, and excellent interpersonal skills.

Complaints and Feedback Manager. RBH currently have an opportunity for an experiencedComplaints and Feedback Manager to join their Customer Experience team. We are looking for someone who is tenacious and likes to find resolutions for our customers to help us listen, learn and act on feedback.

Key Account Manager- Energy or Utilities experience required! Salary: £40,000 – £45,000 + Benefits Location: Greater Manchester- Office Based Are you a commercially driven Account Manager with experience in the energy or utilities sector? Do you thrive in a fast-paced environment where relationships, strategy, and growth go hand in hand? We’re partnering with a market-leading energy management organisation to find a talented Key Account Manager to join their high-performing team. This is a fantastic opportunity to take ownership of key client relationships, drive revenue growth, and play a pivotal role in delivering innovative energy solutions. The Opportunity As a Key Account Manager, you’ll be the trusted partner to a portfolio of established clients, developing long-term relationships while identifying opportunities to expand services and maximise value. You’ll also support the onboarding and growth of new accounts, ensuring every client receives a best-in-class experience. Working closely with internal teams and senior stakeholders, you’ll be at the heart of a collaborative and ambitious business. Key Responsibilities Own and nurture relationships with a portfolio of existing clients Build and develop long-term partnerships with new accounts Identify growth opportunities through cross-selling and up-selling services Manage client projects from meter installations to energy assessments ensuring timely delivery Collaborate with internal teams including Business Development, Operations, and senior leadership Engage with external stakeholders, providing market insights, guidance, and forecasting Deliver exceptional customer service at every touchpoint About You Proven experience in Account Management (ideally within the energy/utilities sector) Strong commercial awareness with a results-driven mindset Excellent communication skills confident, articulate, and persuasive A consultative approach with the ability to understand and solve client needs Strong organisational skills with the ability to manage multiple priorities Proactive and resilient, thriving in a fast-paced environment Good numeracy skills with experience using Excel and CRM/business systems What’s in It for You? Competitive salary of £40,000 – £45,000 28 days annual leave Pension contributions On-site parking Regular staff events and a great social calendar Inclusive and supportive working environment Structured personal development plan Why Apply? This is more than just an account management role it’s an opportunity to join a forward-thinking consultancy where your ideas, relationships, and commercial impact truly matter. If you’re looking for a role where you can own your accounts, drive growth, and be part of a collaborative, high-energy team, I’d love to hear from you. How to apply: Send your up to date CV to (url removed) or call me for a confidential conversation on (phone number removed)

Embankment Kitchen and Embankment Café are vibrant and welcoming dining destinations, offering high-quality food, exceptional service, and a relaxed atmosphere. We pride ourselves on delivering memorable guest experiences and are looking for a passionate manager to lead our team. We are seeking an experienced and motivated Restaurant & Café Manager to oversee daily operations, ensure excellent guest service, and drive business performance. The ideal candidate will be a hands-on leader with strong organisational and people management skills. Born on the site of the once iconic Manchester Exchange railway station, CitySuites I and CitySuites II Aparthotels embody the very spirit of the city, standing tall as a testament to the forward-thinking essence of Manchester. Our 5* apartments are a sanctuary amidst the chaos, allowing our guests to navigate the city with ease. Along our journey, weve immensely proud to have launched Embankment Kitchen, our modern seasonal restaurant and bar, as well as Embankment Cafe Co., offering artisan coffees and freshly made cakes and sandwiches. Our sophisticated meeting and event spaces have grown too, hosting everything from board meetings to launch parties, and even wedding receptions. Were made up of brilliant people, who care deeply, have a passion for their craft, an obsession for the best, and an altogether extraordinary spirit. We love this space, and we work hard to make sure our residents love it as much as we do. Were proud to be a part of the CitySuites story. As the Embankment Restaurant & Café Manager, your role plays a critical role in overseeing the day-to-day operations of a restaurant and cafes. You will be responsible for ensuring that the venues run smoothly, providing excellent guest service, managing team members, and handling administrative duties. Being the Restaurant & Café Manager requires a combination of strong leadership, organisational ability, and a passion for food and hospitality. Key Responsibilities: People Management Hiring and Training: Recruit, hire, and train new team members. Ensuring the team is well-equipped to provide excellent service. Scheduling: Create and manage employee schedules, ensuring enough team members during peak hours. Performance Monitoring: Supervise employee performance, provide feedback, resolve conflicts, and address performance issues. Guest Service Guest Relations: Ensure customers have an exceptional dining experience by addressing complaints, taking special requests, and ensuring the overall atmosphere is welcoming. Quality Control: Make sure that food quality, presentation, and service standards meet the restaurant's expectations. Operations Management Inventory and Ordering: Monitor stock levels, order food and supplies, and manage relationships with vendors. Control food costs and wastage. Health and Safety Compliance: Ensure that the restaurant complies with health and safety regulations, including sanitation, food safety, and labour laws. Overseeing Front and Back of House: Coordinate between the kitchen and dining area to ensure smooth operation. Financial Management Budgeting and Cost Control: Oversee financial operations, including managing labour costs, food costs, and other expenses. Maximise profitability while maintaining quality. Cash Handling: Ensure proper cash handling, record-keeping, and financial reporting. Problem-Solving Conflict Resolution: Address issues or conflicts between employees, guests, or suppliers efficiently. Decision Making: Make quick decisions, whether it's managing an unhappy customer, solving operational problems, or making employee changes. Competencies and Skills: A friendly, approachable demeanour and the ability to handle complaints or difficult situations gracefully. Time management and attention to detail are essential. Ability to think quickly and find solutions to unexpected challenges. Understanding of budgeting, cost control, and profitability. The ability to lead and motivate a diverse team of employees while fostering a positive work environment. Ensuring food quality and cleanliness standards are always met. Managing shifts, tasks, and operational needs efficiently. Strong customer service skills with a focus on creating a positive experience. Knowledge of food safety regulations and best practices. Strong organisational and multitasking abilities. TPBN1_UKCT

Digital Trading Manager | Online Retail | Greater Manchester | Competitive Salary We are partnering with a high-growth, digitally-led retail business that has quickly established itself as a major player within their space. With a strong direct-to-consumer model and a growing presence across its own website, marketplaces and social commerce platforms, the business is entering an exciting new phase of scale. As part of this growth, the business is looking to appoint a commercially driven Digital Trading Manager to take ownership of multi-channel trading performance and unlock further revenue and margin opportunities. The Digital Trading Manager will own end-to-end trading across all D2C channels, driving a cohesive and insight-led approach to pricing, promotions, merchandising and customer experience. This is a highly visible role where the Digital Trading Manager will act as the central link between buying, marketing and eCommerce, ensuring all activity aligns into a clear and commercially effective trading plan. Key Responsibilities Own the trading and marketing calendar across website, marketplaces and social commerce platforms Lead on-site trading and merchandising, ensuring strong product visibility, navigation and conversion Define and optimise pricing strategy to balance competitiveness, margin and contribution Plan and execute campaigns, events and promotional activity aligned to seasonal and commercial priorities Act as the key connector across buying, marketing and eCommerce to deliver joined-up trading execution Drive improvements in customer journey and basket value through cross sell and upsell initiatives Partner with internal teams to improve stock sell-through across all D2C channels Analyse performance data to identify opportunities, risks and actionable insights Deliver clear trading reports and strategic recommendations to senior leadership, covering revenue, margin, conversion, traffic, acquisition, retention, LTV, basket size and channel performance About You Proven background in a digital trading, eCommerce or online merchandising role within retail or D2C Strong commercial instinct with a track record of driving revenue, margin and sell through Confident managing pricing, promotions and on-site trading performance Highly analytical with the ability to translate data into clear actions Comfortable working cross-functionally and influencing stakeholders at all levels Thrives in a fast-paced, high-growth environment Why Apply Join a fast-scaling UK retail business with significant growth momentum Opportunity to take real ownership of multi-channel trading strategy Work within an entrepreneurial, agile culture with clear progression opportunities Competitive salary and benefits package Apply today to find out more! BH35720 TPBN1_UKTJ

The Credit Controller will manage and maintain accurate financial records, ensuring timely collection of outstanding debts and resolving payment discrepancies. This role requires attention to detail and a strong understanding of credit management in the business services sector. Client Details The employer is a growing facilities Management business going through a period of growth and expansion making it an exciting time to join the business. They are a market leader in their sector and a highly sought after organisation to work for. Description The Senior Credit Controller role will be Hybrid - 3 days in Hazel grove office/ 2 remote and is initially a temporary role. Reporting to the Credit Manager Key responsibilities will include: Monitor and manage customer accounts to ensure timely payments. Communicate with clients to resolve outstanding invoices and payment issues. Maintain accurate and up-to-date records of credit transactions. Prepare and distribute regular credit control reports to management. Collaborate with internal teams to resolve payment disputes efficiently. Ensure compliance with company credit policies and procedures. Identify and escalate high-risk accounts for further action. Assist in the preparation of financial statements as required. Profile In Order to apply for the role you should: Have previous experience in a Credit Control role Be able to commute to Stockport Hazel Grove Office 3 days per week Be able to consider a temporary role initially Job Offer Hybrid working- 3 days per week in Hazel grove office Stockport Opportunity for role to be extended Opportunities to develop expertise in Accounting & Finance. Supportive and professional working environment.If you are an accomplished Senior Credit Controller looking to grow your career, we encourage you to apply today

White Label Recruitment are working exclusively with a well-established engineering business within the aerospace sector, who are looking to appoint a Technical Sales / Key Account Manager to join their commercial team. This is a relationship-led role, managing an established customer base while identifying opportunities for growth across a technically complex and highly regulated environment. The Role * Managing and developing a portfolio of ~30 existing customers * Building strong, long-term relationships with key accounts * Identifying opportunities to grow revenue within existing customers * Bringing new enquiries (RFQs) into the business * Working closely with estimators and internal teams to convert opportunities * Supporting coordination between customers, sales and production * Leading and supporting a small internal team (estimators, admin, apprentice) * Hybrid role – split between office and customer visits The Person * Proven experience in a technical sales or account management role * Experience within the aerospace sector is essential * Background within engineering or manufacturing * Strong relationship-building and account development skills * Commercially aware, with the ability to spot and grow opportunities * Comfortable engaging with technical information * Previous experience mentoring or managing others would be beneficial Salary & Package * £40,000 – £48,000 * Fully expensed company car (electric option available) * Bonus paid twice yearly * Profit-related pension * Healthcare The Opportunity * Established, reputable engineering business within aerospace * Strong base of existing customers to build from * Mix of account management and commercial growth * Opportunity to play a key role in shaping the commercial function * Supportive, collaborative team environment If you’re a relationship-driven sales professional looking for a role with real ownership and long-term account development, apply now for a confidential discussion