Customer success jobs in Cardiff - Page 7Create job alerts

A global fitness technology firm is seeking a Global Head of Customer Success to elevate customer experience and success outcomes. The ideal candidate has 5+ years in customer success leadership, especially in tech/SaaS environments. You will lead a high-performing team, define a world-class custome

The Customer Success Engineer works closely with the Customer Success team to build long-term business relationships with our customers, which helps maintain and grow our business. Collaborate with Customer Success Manager on designated accounts through customer onboarding to ensure a successful cus

Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES). Partner with executive leadership to align customer success goals with company growth and product roadmap priorities. Global Head of Customer Success – AI-Driven

A growing SaaS company in the United Kingdom is seeking a proactive and dedicated Customer Success Manager to build strong customer relationships and ensure satisfaction. Candidates should have 5+ years in customer success with strong communication and analytical skills.

Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Customer Success Manager (CSM). Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in deli

As a Customer Success Manager (CSM) – UK, you will be the primary point of contact for our clients in the region, ensuring they maximize the value of Giftify’s solutions. At least 3 years of experience in account management, customer success, or a similar role, ideally in Tech, Payments, or a si

Customer Success Manager (m/f/d). You will be the primary point of contact for enterprise customers before and during their onboarding, ensuring successful implementation, ongoing adoption, and long‑term satisfaction. Own and manage a portfolio of enterprise customers, acting as trusted partner th

As an Entry-Level Customer Success Manager, you will support our EMEA software customers in achieving maximum value from their investment and ensuring a positive customer experience. We are seeking an enthusiastic and customer-focused individual to join our Customer Success team. As a regional custo

A growing conglomerate is seeking a Customer Success Manager to join their fully remote team. This role focuses on providing excellent customer service and ensuring customer satisfaction. The ideal candidate will have proven experience in customer support, excellent communication skills, and a stron

The ideal candidate will bring over 4 years of experience in SaaS or Tech customer success, possessing strong communication skills and the ability to drive customer adoption goals. A leading cybersecurity company is seeking a Sr Customer Success Manager to join their team in the UK. This remote posi

We are currently expanding our Customer Success team, and we’re looking for a new colleague as. Customer Success Manager (CSM) for the UK. Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation

A leading retail technology provider is seeking a Customer Success Manager to ensure client satisfaction and drive adoption of their innovative solutions. The ideal candidate will have at least 2 years of experience in Customer Success or Account Management, with strong communication and relationshi

Core skills: Consultancy, Customer engagement and loyalty, Customer experience, Customer service support, Data analytics. Customer success and relationship management. Customer Support & Success Manager.

As a Customer Success Manager (CSM), you will play an integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success. Hands‑on experience with Corporate Performance Management (CPM) as a Customer Success Manager or in a customer‑facing role. Champi

A leading UK FinTech is seeking a Customer Success Manager to oversee and enhance client engagement and retention. This role involves managing a varied portfolio of high-value customers, ensuring an exceptional experience, and supporting their journey with the company's invoice finance solutions. Su

You’ll shape success plans, guide adoption, and ensure our customers see Supermetrics as a mission-critical part of their growth stack. Strategic Customer Success Manager. Customer Success, Account Management, or Consulting.

A healthcare technology company is seeking a UK-based Customer Success Manager to drive adoption of the HRCase software suite. Ideal candidates will have experience in HR or Customer Success within HR SaaS environments, knowledge of HR processes, and a proven track record with high-value accounts. T

We are seeking an energetic Customer Success Manager who has a passion for delighting customers by delivering winning strategies and solutions. At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Custo

A healthcare technology company is seeking a Customer Success Manager to enhance relationships with NHS clients in the UK. Ideal candidates will have experience in Customer Success or Account Management, particularly within the NHS framework, and possess strong analytical skills to drive improvement

A leading identity security firm in the United Kingdom is looking for a Customer Success Manager to manage customer accounts effectively. This role involves collaborating cross-functionally, advocating for clients, and ensuring positive customer experiences.

A global enterprise software support provider in the United Kingdom is seeking a Customer Success Manager to oversee key Enterprise and Strategic accounts. You will work closely with teams across the organization to ensure the highest level of customer satisfaction. In this hybrid role, you will bui

The successful candidate will have experience in portfolio management within an invoice finance environment or related customer success management with prior experience in relationship management, Account Management or operational management within financial services or a FinTech environment. You wi

A recruitment platform in the UK is seeking a proactive Customer Success Specialist to enhance client experiences. Join a friendly remote environment with flexible hours and opportunities for career growth in Customer Success. The ideal candidate will have strong communication skills and a customer-

Ensure customers onboard successfully and adopt n8n effectively, working closely with stakeholders at all levels (users and buyers) to unblock and enable. Customer Success experience: You’ve managed book of business and know how to run QBRs, onboardings, and renewals. Customer Success Manager - Hi

A leading global data center provider is seeking a Senior Customer Success Manager in the United Kingdom to lead operational service excellence for complex global customers. This role requires 7+ years in customer-facing positions, strong engagement skills, and experience with service management fra

You’ll combine strong customer success fundamentals with deeper technical advisory, empowering customers to achieve their success metrics. If you excel at building strategic customer partnerships, feel comfortable engaging with engineering teams and thrive in a role that blends technical advisory

Have big ambitions and offer incredible products that address our customers' pain points. Yabble is part of the YouGov group, providing access to world-leading AI tools, a wealth of data products, and a global customer base.

Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and engaging with senior decision-makers such as CFOs, CIOs, or CISOs. Corporate Performance Management (CPM): Hands‑on experie

Ideal candidates have 7+ years in Customer Success, including leadership experience in hotel technology. A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. You will define strategies, mentor a team, and drive custom

Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Solid customer facing experience from Customer Success or Account Management within either MSP or SaaS environments. As Head of Customer Succe

A technology company is seeking a Senior Customer Success Manager to join their Enterprise Solutions team, serving as a trusted advisor to major enterprises. This remote role focuses on fostering relationships, guiding customers on API strategies, and managing high-value accounts. Candidates should

A leading SaaS company in the UK is seeking a Customer Success Team Lead. This role requires proven leadership in customer success and a data-driven approach. The successful candidate will oversee onboarding and manage customer relationships, focusing on retention and product adoption in a competiti

Product marketing, sales enablement, product‑led growth, AI, customer success, CMOs; you name it, we’re home to thriving communities for them all. We’re looking for a passionate and dedicated Customer Success Manager to join our team. Proven experience in a B2B customer success (1‑2 years de

Customer Success Manager (CSM). Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience.

Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space. At Semrush, the Customer Success team is on a mission: to help every customer unlock the full potential of our products from the very start. Strategic Customer Succ

Supporting a rapidly growing customer base while balancing an ‘at‑scale’ mentality with a customer‑centric approach is crucial for success in this role. As a Customer Success Associate at Go1, you’re pivotal in driving lasting customer value through engagement, adoption, and advocacy. Trac

A fintech company in Cardiff is seeking a Customer Success Manager to lead and mentor a team focused on Learning & Development.

The Customer Success team at Affinity are the trusted private capital advisors who ensure every Affinity customer maximizes the value of their network and relationships. Proven track record of achieving commercial targets and goals in a customer success organization, preferably in an enterprise SaaS

A leading cybersecurity firm in the United Kingdom is seeking a Customer Success Manager responsible for managing customer accounts, resolving issues, and championing customer-centric solutions to enhance relationships and boost retention. The ideal candidate should possess over 4 years of experienc

A leading software company in the United Kingdom is seeking an Entry-Level Customer Success Manager to join their team. This role requires at least 2 years of customer experience, excellent communication skills, and a passion for client success. You will support EMEA software customers, ensuring the

Strong analytical capability, able to identifying high-impact solutions to identified customer problems, as well as proactively solving potential issues before they become problems for the customer. Develop and maintain customer program reporting to communicate progress and to help govern the relati

A leading risk management firm in Cardiff is seeking a Customer Relationship Manager to provide dedicated support to clients during critical stages. You will ensure a frictionless customer experience through effective communication and problem resolution, while collaborating closely with internal te

Join our Customer Success team as an Entry‑Level Customer Success Manager supporting EMEA software customers. EMEA Customer Success Manager – Cayuse. Strong customer empathy and passion for client success.

Collaborate with Sales, Engineering, and Customer Success leadership. Customer Success or Account Management experience in complex B2B SaaS. We are currently looking for a Customer Success Manager - REMOTE.

As eCommerce Customer Success Manager, you are enthusiastic about maximising the success of our eCommerce customers throughout their lifecycle. In conjunction with retention teams, create and execute Customer success plans designed to reduce customer churn and maximise merchant experience. Commerce

As a Customer Success Manager at Artisan, you’ll be the strategic partner to our customers, ensuring they launch successfully, get measurable value, and continuously improve their outbound with Ava. Customer Success or Account Management experience in a B2B SaaS company. Proven track record of own

The successful candidate will have over 5 years in customer success management, strong analytical skills, and familiarity with CRM tools like Salesforce. A leading recruitment platform is seeking a Customer Success Manager to enhance client value through data-driven strategies.

A leading cybersecurity company is seeking a Customer Success Manager to enhance customer relationships and ensure high adoption rates of their services. Candidates should have at least 2 years of experience in a Customer Success role within a SaaS or Tech environment. This role is key to guiding cl