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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. As the business

Proven experience in customer success, account management, or a related role. We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve t

The position reports to a Customer Success Team Lead. Customer Success, Account Management, or a similar role. Salesforce, Customer Success platforms, Excel, and PowerPoint.

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

You will own a portfolio of 20 clients and ensure the continued success of these relationships. Create and own success plans focused on retention, expansion, and multi-year commitments. Work closely with Operations, Sales, Product, and RevOps to resolve issues, protect renewals, and improve customer

A leading procurement platform provider in Greater London is seeking a Sr.Solutions Consultant to lead onboarding for new clients and manage their implementation processes.The ideal candidate will have 3 to 6 years of experience with finance or procurement systems such as Coupa or SAP S/4HANA, along

This role requires a proven background in customer success, strong leadership, and the ability to analyse customer data effectively. A financial services company based in London is seeking a Head of Customer Success to manage global teams and ensure exceptional client support.

A leading cryptocurrency trading platform is looking for a Customer Success Specialist who is bilingual in English and Chinese. Ideal candidates should have over 2 years of experience in customer support within crypto or fintech, strong problem-solving skills, and a detail-oriented approach.

The role involves being the first point of contact for customer enquiries, managing a portfolio of customers, preparing quotations, processing orders, and providing technical support. The successful candidate should possess excellent communication skills, a positive attitude, and experience with sal

We partner with ambitious brands, from global leaders to fast-scaling startups, to build and grow e-commerce stores that engage, convert, and inspire customers.

An innovative EdTech business is seeking an experienced Customer Success Manager in Greater London to drive sales performance and develop high-value client relationships.

As the third hire in the Customer Success team, you'll help customers maximise value from our product and drive growth opportunities. B2B customer success, account management or a related role, ideally in financial services, banking or fintech. Demonstrated success in customer retention and driving

As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market account

High degree of empathy and a customer-centric mindset to ensure our customers’ success and satisfaction. Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business c

Lead and scale the entire Customer Success function, transforming it into a growth driver. Own and implement the Customer Success strategy, building scalable playbooks and frameworks. Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence.

Candidates should have 2-3 years in customer success or account management and excellent communication skills.

We are looking for a motivated Customer Success Manager to support and grow an existing portfolio of B2B enterprise customers in a modern, technology-driven environment. At least three years of experience in Customer Success, Account Management, or a comparable role, or a relevant degree with practi

You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineers and Product Support Specialists. Duffel is hiring a Customer Success Manager (CSM) to maximise our customers'

The Grind ProvisionPoint is seeking a motivated Customer Success Manager (minimum 3 years in customer service / support roles) to join our growing support and delivery team. There will also be regular in-person co-working sessions with the Customer Success Team, meetings with the wider business and

In this unique customer‑success position, the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning we are looking for a commercially minded individual who can build a high‑performing strategy from zero. Minimum 2 years of relevant account management o

You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. Customer Success, Account Management, or customer-facing roles in SaaS or technical products. Custo

The successful candidate will have proven experience in customer success, strong communication skills, and a deep understanding of what exceptional customer experience looks like. A leading energy company in the UK is seeking a Customer Success Manager to work closely with generator clients, ensurin

A leading Insurtech firm in Greater London is seeking a Customer Success Manager with expertise in Marine Insurance. Ideal candidates will have experience in Customer Success within Insurtech environments and the ability to engage with senior stakeholders.

A leading AI solutions provider is seeking a Customer Success Manager to manage enterprise customer relationships. The ideal candidate has 4-8 years of experience in Customer Success or Account Management in a SaaS or AI-driven environment and possesses strong communication skills to convey business

A health-tech company in the UK is seeking a Customer Success Manager to ensure clients derive maximum value from their solutions. The successful candidate will manage customer accounts, drive product adoption, and advocate for client needs. Strong relationship-building skills and a customer-focused

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function.

A leading cybersecurity firm is seeking a Network Security Customer Success Engineer to provide technical assistance and enhance customer value through SASE solutions. This full-time position is based in London, offering a chance to influence customer relationships significantly. The ideal candidate

A leading recruitment agency is seeking an experienced Customer Success Manager to join an AI AdTech Retail Media platform in Greater London. The role involves leveraging Retail Media expertise to drive success for global brands through data-driven campaign management, primarily on Amazon.

A leading global HR platform in the UK is seeking a Customer Success Manager to drive engagement for SMB clients. The role involves managing a portfolio of customers, leveraging AI tools for communication, and hosting enablement programs to enhance customer experience.

A global information leader is seeking a Customer Success Manager to drive customer engagement and retention in Greater London. This role emphasizes the importance of building strong relationships and ensuring customers achieve their strategic objectives using the full product portfolio. Ideal candi

A healthcare technology company in London is seeking an SMB Customer Success Manager to guide new customers through onboarding and ensure successful adoption of their platform. Candidates should have 2-4 years of experience in customer success, strong organizational skills, and a customer-centric ap

As a Customer Success Manager, you will oversee customer retention by engaging regularly with both new and existing clients across their entire journey, providing expert guidance and implementing best practices that enhance the customer experience. Minimum 3 years’ experience in customer‑facing

A leading healthcare AI company is seeking a Customer Success Manager to drive client engagement and ensure effective adoption of its innovative AI products.

We're looking for a Customer Success Manager to join our remote team. This role is integral to our commitment to providing excellent customer service and ensuring customer satisfaction and loyalty. Answering customer enquiries promptly via phone, email, and social media.

A global technology company is seeking a Customer Success Manager in London to enhance customer engagement and drive growth. The ideal candidate should have 3-5 years of SaaS Customer Success experience and excellent communication skills. Responsibilities include monitoring customer health and ident

We’re looking for an experienced Customer Success Manager who can partner deeply with customers, guide meaningful adoption of CyberHQ, and help security leaders achieve measurable business and security outcomes. Customer Success experience in B2B SaaS, ideally in cybersecurity, GRC, or risk. Build

A leading technology firm in the United Kingdom is seeking a Customer Success Manager to oversee a portfolio of clients in Retail Refrigeration and HVAC. The role involves building long-term relationships, ensuring customers gain maximum value from the company’s solutions, and collaborating across

Possesses 3‑5 years of experience as a Customer Success Manager or equivalent in a B2B SaaS business. Customer Success Manager (£45k‑£50k + Equity) – Jack & Jill. We’re looking for an early‑stage Customer Success Manager to join our well‑funded healthtech SaaS platform based in London.

Collaborate on a Mutual Success Plan with clear objectives, success metrics, and next steps. SaaS customer success, working with Fortune 100 companies and their executives. London, England – reports to Director of Delivery of Customer Success.

HALOS is seeking a senior Customer Success Manager (CSM) – Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast‑food (QSR) chain. Customer Success, Account Management, or related roles

The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalat

Customer Success, Account Management, or Strategic Partnerships. Government Customer Success Manager. Government Customer Success Manager.

A leading investment technology firm in Greater London is seeking a Customer Success Manager to own the delivery of their platform.

You will have a strong understanding of customers’ business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers’ strategic goals. The Customer Success Manager is responsible for the day to day management of assign

A leading sales enablement firm in London is looking for a Sales Director, Customer Growth to manage customer relationships and drive their satisfaction and retention. The successful candidate will mentor the sales team, develop sales strategies, and commit to customer-centric values. This impactful

Get notified about new Customer Success Manager jobs in. Customer Success Manager – ConstructionTech. As Customer Success Manager, this role centres on building and maintaining long-term client relationships.

Minimum of 7 years of experience in customer success, account management, or a related role, preferably within the sports and media industry. Customer Success Manager (Sports MarTech). Customer Success Manager (Sports SaaS Platform).