Trabajos handle en NorwichCrear alertas

Job Title: Registered Care Manager Salary: £35000-£45000 per annum (Based on experience) The Care Manager Role: We are seeking an experienced and compassionate care manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. Care Manager Key Responsibilities: Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care. Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training. Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals. Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients. Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements. Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner. Monitor and manage the budget for care services, ensuring efficient use of resources. Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports. Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: Proven experience as a care manager or in a similar role within the healthcare or social care sector. Must have a full UK driving license. Strong understanding of care regulations, standards, and best practices. Excellent leadership and people management skills, with the ability to inspire and motivate a team. Exceptional communication and interpersonal skills, with a compassionate and empathetic approach. Ability to develop and implement effective care plans tailored to individual client needs. Proficiency in managing budgets, resources, and scheduling. Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care. Experience with CQC inspections and compliance is highly desirable. Benefits: Competitive salary with opportunities for career progression. Comprehensive health and wellness benefits. Support for ongoing professional development and training. Flexible working arrangements and a supportive work environment. The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you. Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including Enhanced Disclosure and Barring Service (DBS) check. Verification of qualifications and experience. Comprehensive reference checks, including a recent employer reference.

An excellent opportunity for an experienced Panel Beater to join a well-established company! Job Type: Full-Time, Permanent. Salary: Competitive Salary from £39,000 Per Annum, Negotiable Depending on Experience. Location: Norwich NR5. About The Company: They are Norwich's trusted experts in Paintless Dent Repair (PDR) and comprehensive car body repairs. With years of experience and a passion for perfection, they bring unparalleled craftsmanship to every vehicle. Their commitment to quality and customer satisfaction sets them apart in Norwich's car repair industry. About The Role: The company are seeking a skilled and experienced Panel Beater (/Paint Sprayer) to join their busy workshop team. You will be responsible for repairing and restoring damaged vehicle bodywork to the highest standards, ensuring all repairs align with manufacturer specifications and safety guidelines. The ideal candidate will have a strong background in Panel Beating with the ability to paint would be beneficial. Key Responsibilities: • Assess damaged vehicles and determine the best repair method, whether to repair or replace panels., • Remove, repair, and replace damaged panels and vehicle body parts., • Utilise a range of metalworking techniques, including dent pulling, shaping, planishing, and filling., • Perform welding, bonding, and riveting as required, adhering to safety and quality standards., • Finish repairs to a high standard, preparing the surface for the paint sprayer., • Dismantle and reassemble mechanical and electrical trim (MET) components as needed for repairs., • Maintain accurate records of all work carried out., • Adhere to all health and safety procedures, maintaining a clean and safe working environment. Candidate Requirements: • Proven experience as a Panel Beater or Vehicle Body Repairer in an accident repair environment., • Proficiency in using a variety of hand tools, power tools, and welding equipment., • Strong technical skills with an excellent eye for detail and a commitment to quality workmanship., • Ability to work efficiently both independently and as part of a team, managing multiple tasks and deadlines., • Good communication skills to interact effectively with colleagues and sometimes customers., • Physical fitness and stamina to handle the demands of the role, including heavy lifting, bending, and standing for extended periods., • A practical mindset and strong problem-solving ability. Desirable Qualifications: • Relevant technical qualifications such as NVQ Level 2 or 3 in Vehicle Body and Paint Operations, or equivalent., • ATA (Automotive Technician Accreditation) in Panel preferred but not essential., • company pension scheme., • Holiday entitlement, 28 days holiday plus bank holidays., • Free parking. If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

Plant Mechanic (Heavy Machinery)£30,000 - £35,000 + Overtime + Qualifications + Training + Progression + Pool carNorwich Do you have a Plant/Agricultural Engineer background or similar looking for a new role with a well-established business that will provide you with in-house training and send you on supplier training courses to upskill you and develop your career whilst providing you with access to regular overtime to boost your income? On offer is the chance to join a market-leading engineering business operating between agricultural, commercial and industrial industries offering a range of services from roofing to steel framing and more.This role is mainly within the workshop with occasional travel to local sites to handle reactive break-downs, you will be responsible for the maintenance and repair of plant equipment and cranes. Training will be provided for areas where development is required.This role with suit someone with a mechanical background looking for a position that can offer specialist industry training and career development, whilst providing access to regular overtime.The Role • Workshop and occasional site visits, • Repairs, servicing and reactive maintenance, • Mechanical background, • Full UK License

Workshop Mechanic (Plant/Agricultural)£30,000 - £35,000 + Overtime + Qualifications + Training + Progression + Pool carNorwich Do you have a mechanical background looking for a new role with a well-established business that will provide you with in-house training and send you on supplier training courses to upskill you and develop your career whilst providing you with access to regular overtime to boost your income? On offer is the chance to join a market-leading engineering business operating between agricultural, commercial and industrial industries offering a range of services from roofing to steel framing and more.This role is mainly within the workshop with occasional travel to local sites to handle reactive break-downs, you will be responsible for the maintenance and repair of plant equipment and cranes. Training will be provided for areas where development is required.This role with suit someone with a mechanical background looking for a position that can offer specialist industry training and career development, whilst providing access to regular overtime.The Role • Workshop and occasional site visits, • Repairs, servicing and reactive maintenance, • Mechanical background, • Full UK License

Customer Operations Advisor Reporting To: Customer Operations Manager Contract: Permanent (Mon-Fri 9am – 5pm) Location: Norwich Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993 Citation ISO provides professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs; with a background in administration, customer service or support., • Your accuracy is a key strength., • You will have a passion for delivering exceptional service to customers and colleagues., • Motivated and resilient, adaptable, strong organisation skills with the ability to multitask / prioritise appropriately, • You will love to build great relationships and build rapport easily creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication, • Ability to understand and retain complex procedures., • Natural problem solver and decision-making skills, • You will have a high level of attention to detail and commitment to quality, • Can do attitude, • Computer literacy including strong knowledge of word, outlook and excel, • Previous experience of working CRMs advantageous, • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addendums in timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amends, issuing new contracts or contract addendums and update all relevant systems / departments with relevant changes, • Contract Addendums; produce relevant client contract(s) and manage an accurate timely return from client and update all relevant systems / departments with relevant changes, • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales., • Novation Agreements; produce Deeds of Novation and manage an accurate timely return from client and update all relevant systems / departments with relevant changes, • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact, • Live chat; provide live chat support, • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email etc., • Customer enquiries; progression of customer enquiries workstream including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs., • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve., • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends, • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude, • Strong attention to detail and confident handling data, • Good communication skills (written and verbal), • Organised and able to manage multiple tasks effectively, • Quick to learn new systems, products, and processes, • Comfortable working cross-functionally in a team environment, • Basic proficiency in Microsoft Word, Outlook, and Excel, • Experience using CRM systems (Salesforce desirable), • Reliable, adaptable, and ready for any challenge

Court of Protection Solicitor - remote working. The ideal candidate will live within a 100-mile radius of Norwich and be able and willing to travel to see clients within the Eastern Region and the East and West Midlands. The role offers a competitive salary and benefits package, opportunities for career development and progression and the environment is supportive and inclusive. The induction week will require you to you attend our Norwich office, followed by monthly or bi-monthly visits depending on client needs and departmental requirements. We are looking for a confident and personable team player to work alongside the Head of Department, specialising in advising vulnerable individuals, within this busy department. As a challenging but rewarding area of work, our team is dedicated to ensuring the best outcomes for our clients, with a strong focus on professionalism, empathy and delivering an effective and efficient service. This role would likely suit a lawyer with at least four years’ PQE, or somebody with equivalent experience. Key Responsibilities for the Court of Protection Solicitor: • Provide expert legal advice and representation to vulnerable clients, including Court of Protection and Attorneyship matters., • Handle a varied caseload, which may include matters relating to the Court of Protection, mental capacity or safeguarding issues., • Work closely with clients, families, carers, and external organisations to ensure holistic and tailored support., • Travel to see clients in their home, care home, hospital or hospice., • You may be required to help supervise and develop more junior members of the team, including apprentices and trainee solicitors. We are always keen to develop new lawyers from within our team and you will have the opportunity to guide and support less experienced team members as they develop their careers with us.Skills required for the Court of Protection Solicitor role:, • Able to manage own caseload, • Ability to help supervise and mentor more junior members of the team, • Strong background in Court of Protection, • Polite telephone manner, • Able to work to deadlines and prioritise their own workload, • Excellent client care skills, • Work effectively as a team member within a busy and growing departmentCourt of Protection Solicitor Benefits:, • Competitive salary and benefits package, • Opportunities for career development and progression, • A supportive and inclusive work environmentFor more information regarding this Court of Protection Solicitor vacancy, don't hesitate to get in touch with Marcus Stevens quoting reference 37682. PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION THAT YOUR APPLICATION HAS BEEN RECEIVED. In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003

Criminal Solicitor (NQ+) | Norwich A reputable and well-established firm in Norwich is seeking a Criminal Solicitor to join its growing and highly regarded team. The Role: You will handle your own caseload of criminal matters while gaining exposure to a broad range of work, including advising clients at the police station, attending Magistrates’ Court, and assisting with Crown Court preparation. Support will be provided to achieve Duty Solicitor status if not already obtained. The Candidate: ✔️ NQ+ Solicitor or Legal Executive ✔️ Experience in criminal law or a strong interest in specialising ✔️ Excellent organisation and time management skills ✔️ Passionate about criminal law and client care ✔️ Duty qualified or keen to work towards accreditation The Firm: ✔️ Strong reputation in criminal law ✔️ Supportive and collaborative team ✔️ Flexible working options (full or part-time considered) ✔️ Clear opportunity for long-term career development HOW TO APPLY: Contact Cassie Huxtable at eNL on 0121 454 1004 or email with your CV, or simply call for a confidential discussion. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.

AJ Chambers are proud to be partnered with a forward thinking, reputable and multi-discipline firm as they look to grow their team by hiring an Experienced Litigation Solicitor. Ideally, you will have 2 or more years’ PQE – However, the firm are pleased to receive applications from slightly less experienced Solicitors providing you are qualified and self-sufficient in the role – able to handle a high volume, varied caseload with little supervision. Skills and Experience Required: • Qualified lawyer with experience handling complex litigation matters, • Experience working in a fee-earning role and strive to achieve personal and team billing targets, • Demonstrable project and time management skills, • A professional and confident demeanour, • The ability to work effectively both individually and as part of a high performing team Role Responsibilities: • Organisation and drafting witness statements, • Organisation and drafting of trial bundles, • Advocacy experience in both County and High Courts, • Experience dealing with Counsel, • General cost management and budgeting, • CPR rules and other procedural-related matters What’s on offer?: • Competitive salary & benefits package, • Career development and progression opportunities, • Agile working policy (up to 40% working from home), • 25 days’ annual leave, • Pension scheme, • Death-in-service/Life assurance benefit scheme, • Critical illness insurance cover To be considered for this position please apply or reach out directly to Dexter Brunt at AJ Chambers.

Deputy General Manager - Cosmo Norwich At COSMO Authentic World Kitchen, we don't just serve food-we've redefined the dining experience. As the pioneers of the world buffet concept, we've been setting the standard in global dining since 2003. Recognised as the Best Restaurant in 100 Brands by the Savanta Brand Vue Survey, we've grown into a household name across the UK and Ireland, with a legacy built on innovation and excellence. About the Role We are seeking an experienced and dynamic Deputy General Manager to assist in the day-to-day operations of our restaurant. As the Deputy General Manager, you will work closely with the General Manager to lead the team, optimize restaurant operations, ensure excellent customer service, and maintain financial and operational targets. The ideal candidate will have proven leadership experience in the restaurant industry, a passion for delivering exceptional guest experiences, and the ability to support the GM in managing all aspects of restaurant operations. Key Responsibilities • Assist the General Manager in overseeing all restaurant operations, ensuring smooth day-to-day performance., • Lead, train, and motivate staff to provide high-quality service and uphold company standards., • Support the General Manager in managing financial performance, including budgeting, forecasting, and cost control., • Ensure inventory levels are maintained, suppliers are managed, and stock is controlled to prevent waste and optimize cost efficiency., • Ensure compliance with health and safety regulations, food safety standards, and internal policies., • Monitor customer feedback and service quality, ensuring that any issues are addressed promptly and effectively., • Coordinate staffing levels, managing schedules and ensuring optimal team performance during peak hours., • Help with the implementation of marketing initiatives, events, and promotions to drive traffic and increase sales., • Take responsibility for the restaurant in the absence of the General Manager, overseeing operations, staff, and customer experience., • Participate in recruitment, training, and performance management for restaurant staff., • Handle guest complaints and resolve issues efficiently and professionally to maintain customer satisfaction., • Ensure that the restaurant meets all operational and service standards consistently., • Assist in managing P&L, monitoring performance, and identifying opportunities for improvement., • Assist in developing strategies to improve profitability, reduce costs, and enhance the guest experience., • Foster a positive working environment, encouraging teamwork, motivation, and employee retention.Key Requirements, • Proven experience as a Deputy General Manager, Assistant Manager, or in a leadership role within the restaurant or hospitality industry., • Strong knowledge of restaurant operations, including both front-of-house and back-of-house., • Excellent leadership and interpersonal skills, with the ability to motivate and guide staff at all levels., • In-depth understanding of budgeting, cost control, and financial reporting for restaurant operations., • Ability to manage customer service issues, guest complaints, and operational challenges in a calm and professional manner., • Knowledge of food safety, sanitation standards, and local health regulations., • Proficient in the use of POS systems, inventory management, and scheduling tools., • Excellent communication skills, both verbal and written., • Ability to manage multiple tasks, prioritize effectively, and work well under pressure., • Strong problem-solving and decision-making skills., • Ability to work flexible hours, including evenings, weekends, and holidays., • Passion for the restaurant industry and a commitment to providing a positive customer experience.What We Offer, • Competitive salary and benefits package., • Opportunities for career growth and advancement within a dynamic restaurant group., • A collaborative and supportive team environment.

AJ Chambers are proud to be partnered with a Top 100 Law Firm as they look to grow their Residential Property team by hiring a Conveyancer. The firm are looking to hire a Residential Conveyancer or a Conveyancing Lawyer who is either 3+ PQE, CILEX, CLC qualified OR qualified by experience Responsibilities: • Handle a full caseload of residential conveyancing transactions, including sales, purchases, remortgages and transfers of equity, • Provide clear and concise advice to clients on all aspects of the conveyancing process, • Prepare, review and negotiate contracts and other legal documents related to residential conveyancing, • Manage transactions from instruction to completion, ensuring that deadlines are met and clients are kept fully informed Requirements: • Conveyancer with at least 3 years of experience in residential conveyancing and independently managing files from start to finish, • Excellent knowledge of the residential conveyancing process and a deep understanding of the legal issues involved, • Strong communication and interpersonal skills, • Ability to work independently as well as part of a team They offer a competitive salary, a supportive and dynamic working environment, and opportunities for professional growth and development. If you are interested in this role and would like to find out more then please contact Dexter Brunt at AJ Chambers.

About the Opportunity We are recruiting on behalf of a powerhouse national removals and logistics company for an energetic, customer-driven Self-Store Manager to lead their Norwich self-storage facility. This is a fantastic opportunity to join the self-storage division of a well-established, financially backed national brand with an excellent reputation - making it easy to sell and a pleasure to represent! If you're commercially minded, love working with customers, and want to make a real impact on business performance, this role is perfect for you. What You'll Be Doing: Operational Leadership * Take full responsibility for the day-to-day running and performance of the self-storage facility * Maintain excellent site security, cleanliness, and health & safety standards * Conduct regular unit inspections and coordinate basic maintenance requirements * Manage stock levels and warehouse procedures effectively Sales & Business Development * Drive revenue growth for both storage and local moving services through proactive sales activity * Convert qualified leads into bookings through home visits and consultations * Identify customer needs and recommend tailored storage solutions * Maximize every customer enquiry to increase branch revenue * Price competitively in line with demand to achieve optimal long-term occupancy Customer Excellence * Handle all customer enquiries, bookings, ...

Plant Mechanic (Heavy Machinery) £30,000 - £35,000 + Overtime + Qualifications + Training + Progression + Pool car Norwich Do you have a Plant/Agricultural Engineer background or similar looking for a new role with a well-established business that will provide you with in-house training and send you on supplier training courses to upskill you and develop your career whilst providing you with access to regular overtime to boost your income? On offer is the chance to join a market-leading engineering business operating between agricultural, commercial and industrial industries offering a range of services from roofing to steel framing and more. This role is mainly within the workshop with occasional travel to local sites to handle reactive break-downs, you will be responsible for the maintenance and repair of plant equipment and cranes. Training will be provided for areas where development is required. This role with suit someone with a mechanical background looking for a position that can offer specialist industry training and career development, whilst providing access to regular overtime. The Role • Workshop and occasional site visits, • Repairs, servicing and reactive maintenance, • Mechanical background, • Full UK License Mechanical, Mechanic, Auto...

Location: NR16 Contract: Full-time, Temporary (Ongoing) Shift Pattern: Monday to Friday, 06:00 - 14:00 Contract Personnel are currently recruiting for Poultry Operatives to join a fast-paced meat processing facility. This is an exciting opportunity to work in a dynamic production environment where you will play a key role in ensuring high standards of quality, hygiene, and food safety. Please note: Own transport is essential due to the site location. We are unable to offer visa sponsorship for this position. Applicants must have the legal right to live and work in the UK at the time of application. Key Responsibilities: Work across various stages of the production line, including cutting, packing, weighing, labelling, etc. Handle raw and processed meat products safely and efficiently. Operate machinery and equipment (training will be provided). Ensure all products meet the required quality, hygiene, and food safety standards. Adhere to health & safety and food hygiene procedures at all times. Maintain a clean and organised work area. Perform any other duties as required by the site. Requirements: Previous experience in food production or a meat factory is an advantage, but full training will be provided. Physically fit, able to stand for long periods, and perform repetitive tasks. Good understanding of hygiene, food safety, and health & safety procedures...

Role: NEC4 Supervisor Location: Norwich Duration: 12 months + Rate: Negotiable on experience Inside IR35 12-month contract (potential +24 months) for an experienced Site Supervisor. Key Responsibilities: * Ensure works comply with NEC4 Scope via regular site presence and independent scrutiny * Manage defects, material checks, testing witnessing (on/off-site) * Maintain quality control per highways/H&S/environmental standards * Administer CEMAR portal, produce weekly/monthly reports with photos * Handle technical queries, recommend corrective actions, liaise with PM/TA lead Essential Requirements: * 5+ years highways construction supervision * NEC3/4 experience (Supervising/PM support) * CEMAR or similar electronic project admin * CSCS card, valid UK driving licence * Highways England schemes experience (ideal) Desirable: * Chartered/Incorporated ICE/CIHT * Highways England passport JTRA1_UKTJ

Are you a multi-skilled maintenance engineer with 3-5 years experience? Do you feel that you have the experience to supervise a team? Are you comfortable with both electrical and mechanical work? As a Maintenance Engineer Supervisor your duties will include: * Combining technical competence with strong interpersonal skills, you will have clear communication, empathy, and a willingness to share knowledge. * Your Key Traits involve adaptability to changing project requirements, proactive problem-solving, and contributing to a positive, collaborative environment rather than focusing solely on individual output. * Communicating complex ideas and thorough documentation are essential for alignment and reducing misunderstandings. * The ability to navigate shifting priorities, handle feedback openly, and remain productive under pressure. * Being reliable, helpful, and fostering a positive team culture, which is as valued as technical skill. * The installation of new plant and/or relocation of existing plant in a timely manner so that project timelines are met * Fault finding and undertaking improvements as necessary. * Planned Maintenance, to minimise down time and loss of production. * Undertaking projects across the business to ensure that production can be maintained, and where appropriate improved upon. The ideal Multi-Skilled Maintenance Engineer will: * Have experience in a similar role within a food/FMCG manufacturin...

Belcan Workforce Solutions are recruiting for a Scada Engineer - ADMS Energy systems. 12 month - Inside IR35 contract role. UK remote based with trips to UK & Europe offices as required. Job Description We're looking for a Scada Engineer to connect our customers with our technologies and products. Our team is involved in ADMS (Advanced Distributions Management System) related projects, tackling problems ranging from analysing data to providing solutions for varied customer business requirements. Our product is deployed in distribution companies worldwide and is leading in the growing market of Energy Utilities. Our software solutions deliver reliability, productivity, innovation, and efficiency through a modular architecture, adaptive algorithms, predictive analytics, and a brilliant user experience. Roles and Responsibilities Lead and manage the migration of SCADA systems into ADMS platforms. Leverage your expertise to ensure smooth transitions and integration of legacy systems into new ADMS SCADA environments. Install and configure SCADA simulation systems to support testing, training, and operational simulations. Ensure accurate modelling of SCADA environments to meet system requirements. Handle the installation and configuration of Front-End Processors (FEP) and Enhanced Front-End Processors (EFEPS), ensuring seamless communication between SCADA systems and remote devices. Conduct thorough SCADA testing, validating the system's functionality, performance, and reliability. Identify and resolve issues, ensuring the system meets operational requirements. Provide expert consultancy to clients, delivering workshops and training sessions to enhance their understanding and utilisation of SCADA systems. Share best practices and ensure clients are equipped to manage and optimize their SCADA environments. Lead the deployment and commissioning of ICCP (Inter-Control Centre Communications Protocol), ensuring proper integration of multiple control centres and seamless data communication. Stay current with emerging SCADA protocols and technologies, continuously expanding your knowledge to ensure the implementation of the latest best practices and industry standards. Required Skills & Experience: Extensive experience in ADMS SCADA migration and integration. Proven expertise in the installation and configuration of SCADA simulation systems. Solid knowledge of Front-End Processors (FEP) and Enhanced FEPs (EFEPS) installation and configuration. Strong hands-on experience in SCADA testing, troubleshooting, and optimisation. Experience providing consultancy, workshops, and training to clients on SCADA systems. Practical knowledge of ICCP deployment and commissioning. Passion for learning and staying updated on new SCADA protocols and technologies. Strong problem-solving and analytical skills. Excellent communication and customer-facing skills. Preferred Qualifications: Familiarity with a variety of SCADA protocols (e.g., IEC 61850, DNP3, Modbus, etc.). Experience with SCADA systems in the energy or utilities sector is a significant advantage. Any experience working with ADMS, OMS, and DMS systems in utility or energy sectors. Relevant certifications in SCADA systems, ADMS, or energy management technologies. Ability to work independently and in cross-functional teams. This vacancy is being advertised by Belcan JBRP1_UKTJ

Step into a rewarding role as a Family Solicitor within a Lexcel-accredited, well-established legal practice, where you can take full ownership of your caseload and make a tangible difference for clients. Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. This is an exciting opportunity to handle a wide range of family law matters, including financial settlements, children xrnqpay issues and protective orders, while developing your expertise alongside expe...

Court of Protection Solicitor - remote working. The ideal candidate will live within a 100-mile radius of Norwich and be able and willing to travel to see clients within the Eastern Region and the East and West Midlands. The role offers a competitive salary and benefits package, opportunities for career development and progression and the environment is supportive and inclusive.The induction week will require you to you attend our Norwich office, followed by monthly or bi-monthly visits depending on client needs and departmental requirements. We are looking for a confident and personable team player to work alongside the Head of Department, specialising in advising vulnerable individuals, within this busy department. As a challenging but rewarding area of work, our team is dedicated to ensuring the best outcomes for our clients, with a strong focus on professionalism, empathy and delivering an effective and efficient service. This role would likely suit a lawyer with at least four years’ PQE, or somebody with equivalent experience.Key Responsibilities for the Court of Protection Solicitor: • Provide expert legal advice and representation to vulnerable clients, including Court of Protection and Attorneyship matters., • Handle a varied caseload, which may include matters relating to the Court of Protection, mental capacity or safeguarding issues., • Work closely with clients, families, c...

Our client, an international loss adjusting practice, seeks at least one additional commercial major loss adjuster based in East Anglia following a couple of retirements. • You will handle a challenging and interesting portfolio of commercial property losses in excess of £100,000, entirely within the Suffolk, Norfolk, Cambridgeshire area., • Candidates will ideally be A/FCILA qualified with a background in major loss work, but consideration will be given to individuals with general commercial experience who aspire to move into it on a full-time basis. Basic salary potentially up to £90,000 plus fee-related bonus, car/car allowance, pension, private medical care and 25 days annual holiday. ...

Workshop Mechanic (Plant/Agricultural) £30,000 - £35,000 + Overtime + Qualifications + Training + Progression + Pool car Norwich Do you have a mechanical background looking for a new role with a well-established business that will provide you with in-house training and send you on supplier training courses to upskill you and develop your career whilst providing you with access to regular overtime to boost your income? On offer is the chance to join a market-leading engineering business operating between agricultural, commercial and industrial industries offering a range of services from roofing to steel framing and more. This role is mainly within the workshop with occasional travel to local sites to handle reactive break-downs, you will be responsible for the maintenance and repair of plant equipment and cranes. Training will be provided for areas where development is required. This role with suit someone with a mechanical background looking for a position that can offer specialist industry training and career development, whilst providing access to regular overtime. The Role • Workshop and occasional site visits, • Repairs, servicing and reactive maintenance, • Mechanical background, • Full UK License Mechanical, Mechanic, Automotive, Mechanical fitt...

Self Employed Car Valeter Motorclean have an opportunity for a Self Employed Car Valeter to join our valeting team based at a car dealership in Norwich. Pay per car- Potential earnings £450 to £500 per week Operating hours available between Monday to Saturday What we can offer: • Workwear and PPE, • Consistent work for reliable Valeters, • Refer a Friend scheme- Earn money by referring people, • Ensure vehicles are cleaned to a high standard, • Pre-soak, wash, dry and polish/ wax exterior, • Clean and vacuum interior including seats, windows, carpets, mats, dashboards, • Dress tyres, • Apply protective/ ceramic coatings to exterior and interior when required, • Check vehicles for damage and report to Management, • Maintain valeting tools, • Handle chemicals according to Health and safety procedures, • Keep valet areas clean and tidy at all times., • Move vehicles safely on company grounds, • Full ...

HSEQ Systems Assistant Our prestigious Norwich based client, part of a cluster of internationally renowned research organisations are seeking a HSEQ Systems assistant to join their busy team in a primarily administrative and coordination support role. This is a full time position based on a 12 month FTC in Norwich. This position may be extended subject to business requirements and the satisfactory performance of the post holder. Skills, Education & Qualifications * 5 GCSEs at grade C/4 or above, including English and Mathematics. * Minimum Level 3 qualification in Business or Administration (e.g., NVQ Level 3 in Business Administration or equivalent experience). * Working knowledge of UK Health and Safety legislation and relevant compliance standards e.g. Risk assessments, Code of Practices. * Supporting Health & Safety management systems, document control, or compliance monitoring in a facilities, research, or administrative environment. * Managing documentation, version control, and workflows within a structured compliance framework. * Advanced IT skills in Microsoft Word, Excel, and PowerPoint (knowledge of Power BI advantageous). * Applicants must have the right to work in the UK. * Able to handle sensitive and confidential information professionally. Willingness to work outside standard hours when required. * Promote continuous improvement in HSE practices and performance through regular review and updating of pol...

Step into a rewarding role as a Family Solicitor within a Lexcel-accredited, well-established legal practice, where you can take full ownership of your caseload and make a tangible difference for clients. This is an exciting opportunity to handle a wide range of family law matters, including financial settlements, children issues and protective orders, while developing your expertise alongside experienced colleagues. You'll manage client matters end-to-end, from consultations and legal advice to document preparation, hearings, liaising with counsel, and overseeing administrative and financial processes. We're seeking a solicitor with at least 4 years PQE with solid experience across Family Law Act proceedings, financial remedies and children matters. The ideal candidate will be commercially minded and proactive, with excellent communication skills and a genuine interest in networking and business development. This role offers a comprehensive benefits package to support both professional growth and personal wellbeing, including structured learning and development programmes, a pension scheme, life assurance, health insurance, hybrid working options, and a range of health and wellbeing initiatives. You'll enjoy the flexibility to balance client-facing work with remote working, all within team-focused environment. If you are a motivated Family Solicitor looking for a role that combines independence, career progression and...

Are you a multi-skilled maintenance engineer with 3-5 years experience? Do you feel that you have the experience to supervise a team? Are you comfortable with both electrical and mechanical work? As a Maintenance Engineer Supervisor your duties will include: • Combining technical competence with strong interpersonal skills, you will have clear communication, empathy, and a willingness to share knowledge., • Your Key Traits involve adaptability to changing project requirements, proactive problem-solving, and contributing to a positive, collaborative environment rather than focusing solely on individual output., • Communicating complex ideas and thorough documentation are essential for alignment and reducing misunderstandings., • The ability to navigate shifting priorities, handle feedback openly, and remain productive under pressure., • Being reliable, helpful, and fostering a positive team culture, which is as valued as technical skill., • The installation of new plant and/or relocation of existing plant in a timely manner so that project timelines are met, • Fault finding and undertaking improvements as necessary., • Planned Maintenance, to minimise down time and loss of production., • Undertaking projects across the business to ensure that production can be maintained, and where appropriate improved upon.

Sales Representative Red Recruitment is recruiting a Sales Representative for our client based in Norwich who specialise in 24/7 Care solutions on a part time basis working 28 hours per week between Monday - Sunday. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. Benefits and Package for Sales Representative: Salary: £18,651.46 Per Annum with on target earnings. Average OTE is £30,000 Hours: 28 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid Generous annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Representative Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade op...

GROUNDWORKER - NORFOLK IMMEDIATE START - TEMP TO PERM Atrium Associates are currently seeking a Groundworker to join a leading Groundworks and Civil Engineering Contractor based in Norfolk. This is a mobile role covering sites across the region, and a company van will be provided. The position offers an immediate start, with the successful candidate moving onto a permanent contract after a 12 week temp period (subject to performance). Key Responsibilities: Working on wet wall systems and associated reinstatement Supporting concrete pours and groundwork preparation Fencing work, including repairs and new installations Drainage repairs, maintenance and associated civils tasks Attending sites where human waste related incidents may need resolving (full training and PPE provided) Travelling across Norfolk to support the contractors workload Requirements: Previous Groundworker experience essential Knowledge of wet wall systems, drainage, fencing and concrete works Full UK driving licence (van provided) Reliable, punctual, and able to work independently Willingness to handle waste related tasks (training given) Benefits: Company van provided Monday to Friday ongoing work Temp to perm after 12 weeks for the right person Long-term role with a well-established Norfolk civils contractor Competitive rates FOR DETAILS PLEASE CALL GARRY AT ATRIUM ASSOCIATES NOW ON (phone number removed) OR (phone number removed)...

This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. Ensuring claims are processed within agreed standard practices and procedures. It's your ability to deal with claimants and handle all aspects of Claims activities that

An excellent opportunity for an experienced Panel Beater to join a well-established company! Job Type: Full-Time, Permanent. Salary:Competitive Salary from £39,000 Per Annum, Negotiable Depending on Experience. Location: Norwich NR5. About The Company: They are Norwich's trusted experts in Paintless Dent Repair (PDR) and comprehensive car body repairs. With years of experience and a passion for perfection, they bring unparalleled craftsmanship to every vehicle. Their commitment to quality and customer satisfaction sets them apart in Norwich's car repair industry. About The Role: The company are seeking a skilled and experienced Panel Beater (/Paint Sprayer) to join their busy workshop team. You will be responsible for repairing and restoring damaged vehicle bodywork to the highest standards, ensuring all repairs align with manufacturer specifications and safety guidelines. The ideal candidate will have a strong background in Panel Beating with the ability to paint would be beneficial. Key Responsibilities: Assess damaged vehicles and determine the best repair method, whether to repair or replace panels. Remove, repair, and replace damaged panels and vehicle body parts. Utilise a range of metalworking techniques, including dent pulling, shaping, planishing, and filling. Perform welding, bonding, and riveting as required, adhering to safety and quality standards. Finish repairs to a high standard, preparing the surface for the paint sprayer. Dismantle and reassemble mechanical and electrical trim (MET) components as needed for repairs. Maintain accurate records of all work carried out. Adhere to all health and safety procedures, maintaining a clean and safe working environment. Candidate Requirements: Proven experience as a Panel Beater or Vehicle Body Repairer in an accident repair environment. Proficiency in using a variety of hand tools, power tools, and welding equipment. Strong technical skills with an excellent eye for detail and a commitment to quality workmanship. Ability to work efficiently both independently and as part of a team, managing multiple tasks and deadlines. Good communication skills to interact effectively with colleagues and sometimes customers. Physical fitness and stamina to handle the demands of the role, including heavy lifting, bending, and standing for extended periods. A practical mindset and strong problem-solving ability. Desirable Qualifications: Relevant technical qualifications such as NVQ Level 2 or 3 in Vehicle Body and Paint Operations, or equivalent. ATA (Automotive Technician Accreditation) in Panel preferred but not essential. A full UK driving licence. Company Benefits: company pension scheme. Holiday entitlement, 28 days holiday plus bank holidays. Free parking. If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need. JBRP1_UKTJ

An experienced Commercial Account Handler is required by a growing major Insurance Broker to deal with its large Corporate Clients. You will work alongside the Client Executives on an established and varied portfolio of large Corporate clients across a large number of sectors within the UK, and you will have lots of exciting opportunities to grow existing client relationships. The role enables you to have more time with clients and to be able to focus on technical excellence. Your clients will typically require bespoke Insurance programmes and associated risk management and risk transfer services. Working with these major Clients will mean that you will be in London two or three times each week. To be successful in this Commercial Account Handler role you will demonstrate: • Good all round Commercial insurance experience with technical knowledge across a range of classes of business, • A desire to develop strong client and Insurer relationships, • Well-developed negotiation skills, • The ability to support colleagues in a close team environment Areas of Responsibility of this Commercial Account Handler role include: • Handle the day-to-day service provided to clients, ensuring the highest level of service, whilst supporting them with technical advice on their cover., • Liaise with the Client Management team to fully understand the client's business and insurance requirements., • Attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on Insurer surveys., • Identify potential improvements in client risk and Insurance programme design and make recommendations., • Negotiate renewal terms, mid-term adjustments and cover extensions - fully support the Broking function to achieve optimum solution for the client., • Preparation of comprehensive marketing presentations, including preparing cover comparisons., • Build and develop effective working relationships with Insurers., • Provide on-going communication with the client following queries/alterations. JBRP1_UKTJ

* * SALARY: Starting from £28,708.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 31/12/2026, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Motor Commissions Insight Executive to provide accurate data, analysis, and insight to support VWFS UK’s responses to Financial Ombudsman Service (FOS) queries and legal matters. The purpose of this role is to ensure the business can meet regulatory and litigation obligations by delivering clear, reliable, and timely information relating to our motor commission models. This specialist, analytical role will be instrumental in delivering high‑quality insight that strengthens our compliance position and supports effective stakeholder engagement. The Insight Executive will handle inbound FOS and legal queries, manage stakeholder relationships, and drive continuous improvements to reporting processes to ensure outputs remain robust and fit for purpose. What you’ll be doing: • Investigating and resolving commission‑related complaints raised by customers., • Working with Claims Management Companies (CMCs) and external legal partners to progress cases and share required information., • Speaking directly with customers and CMCs to validate claims and answer questions., • Managing and updating the FOS tracker and preparing case information for internal teams., • Pulling together evidence and documentation for Financial Ombudsman Service (FOS) cases, including details on commission payments., • Responding to FOS queries and providing clear explanations of our calculations and processes., • Supporting the handling of FOS adjudications, working with legal teams and following through on required actions or outcomes., • Keeping accurate records of cases received and maintaining key documents, including point‑of‑sale materials., • Building strong working relationships across the business to improve data quality and consistency., • Experience in automotive finance and/or the wider banking or financial services sector., • Strong problem‑solving skills with experience in customer resolution environments., • Ability to explain technical information clearly to senior and non‑technical stakeholders., • Proven ability to manage multiple pieces of work at the same time., • Analytical mindset with a methodical approach and strong attention to detail., • Advanced Microsoft Office skills, especially Excel; experience with tools such as Business Objects, SQL or Tableau is an advantage., • Excellent interpersonal and influencing skills., • Ability to work at pace, remain calm under pressure, and meet strict deadlines. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role The team are recruiting for a Customer Service Executive to join the Markham Vale site. This role will report directly to the Customer Service Manager and will support our drive to offer best in class Customer Service and ease of business. The purpose of the role is to contribute to the site’s sales development through effective delivery of best in class customer service to existing and potential accounts. Primary responsibilities will include: • To manage customer expectations around order placement and delivery against agreed SLAs., • Manage stocks against agreed levels (to be reviewed weekly) to ensure balance between OTIF levels, Production Capacity and Aged stock., • Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business., • Customer Account Management - developing good customer relationships, looking after customers to ensure business levels are maintained., • Placing Sales Orders on system, communicating timelines & escalating any priority jobs to ensure the Customer’s deadline is met whenever possible., • Placing regular call offs & providing weekly Stock Sheets for Customers to place replenishment orders to meet demand., • The collation & verification of inputs to the New Job Meeting Process., • Managing complaints and invoice queries effectively and appropriately., • Excellent communication, • Experience of effectively managing relationships at all levels, internally and externally., • Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and where feasible implementation solutions., • Not afraid to challenge the status quo., • Ability to work under pressure and remain calm., • Evidence of demonstrating a proactive ‘can do’ attitude., • Proven track record in taking ownership for issues and for consistently delivering results., • Excellent time management and personal organisation skills with a flexible approach., • Understanding of full product lifecycle from initial concept and design through to production., • The ability to handle complaints and difficult situations in a patient, calm and effective way, • Good understanding of computer systems including Microsoft Excel., • Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme, • Ongoing training and development opportunities, • 24/7 confidential support for you and your family, • Flexible working options and family-friendly policies Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.

An experienced Senior Commercial Account Handler is required by a growing major Insurance Broker to deal with its large Corporate Clients. You will work alongside the Client Executives on an established and varied portfolio of large Corporate clients across a large number of sectors within the UK, and you will have lots of exciting opportunities to grow existing client relationships. The role enables you to have more time with clients and to be able to focus on technical excellence. Your clients will typically require bespoke Insurance programmes and associated risk management and risk transfer services. Working with these major Clients will mean that you will be in London two or three times each week. To be successful in this Senior Commercial Account Handler role you will demonstrate: • Good all round Commercial insurance experience with technical knowledge across a range of classes of business, • A desire to develop strong client and Insurer relationships, • Well-developed negotiation skills, • The ability to support colleagues in a close team environment Areas of Responsibility of this Senior Commercial Account Handler role include: • Handle the day-to-day service provided to clients, ensuring the highest level of service, whilst supporting them with technical advice on their cover., • Liaise with the Client Management team to fully understand the client's business and insurance requirements., • Attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on Insurer surveys., • Identify potential improvements in client risk and Insurance programme design and make recommendations., • Negotiate renewal terms, mid-term adjustments and cover extensions - fully support the Broking function to achieve optimum solution for the client., • Preparation of comprehensive marketing presentations, including preparing cover comparisons., • Build and develop effective working relationships with Insurers., • Provide on-going communication with the client following queries/alterations. JTRA1_UKTJ

Step into a rewarding role as a Family Solicitor within a Lexcel-accredited, well-established legal practice, where you can take full ownership of your caseload and make a tangible difference for clients. This is an exciting opportunity to handle a wide range of family law matters, including financial settlements, children issues and protective orders, while developing your expertise alongside experienced colleagues. You'll manage client matters end-to-end, from consultations and legal advice to document preparation, hearings, liaising with counsel, and overseeing administrative and financial processes. We're seeking a solicitor with at least 4 years PQE with solid experience across Family Law Act proceedings, financial remedies and children matters. The ideal candidate will be commercially minded and proactive, with excellent communication skills and a genuine interest in networking and business development. This role offers a comprehensive benefits package to support both professional growth and personal wellbeing, including structured learning and development programmes, a pension scheme, life assurance, health insurance, hybrid working options, and a range of health and wellbeing initiatives. You'll enjoy the flexibility to balance client-facing work with remote working, all within team-focused environment. If you are a motivated Family Solicitor looking for a role that combines independence, career progression and a supportive culture, this is a superb opportunity to make a real impact for both clients and your own career. JBRP1_UKTJ

Job Description: Registered Manager - EBD children's home Accountable to: Operations Director (Nominated Individual), Senior Leadership Team Hours of Employment: Full time - 40 hours per week, plus on call duties as required to meet the needs of the organisation. Salary: £42-47k per annum plus bonus scheme. Annual Leave: 28 days annual leave, inclusive of bank holidays. Organisation Overview: Our client is currently a small, EBD children provider, providing care to vulnerable children with varying needs. We feel that this is a unique opportunity for the right candidate, as they will be able to develop the existing service and have the autonomy to grow the service responsibly. They are a provider committed to offering high-quality care, support and education to children in a safe and nurturing environment. With a strong emphasis on person-centred care, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices. It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below: Our Mission: Our mission is to deliver a supportive and empowering service which enables us to deliver high quality support, care, and education. Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential. Our Values: Supportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive. Accountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards. Focused: We stay focused on understanding each person's uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individual's needs on what makes the biggest difference in their lives. Empowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Through compassionate support, care, and education we encourage and strive to achieve positive outcomes that enable people to reach their full potential. Job Summary: The Registered Manager is responsible for the efficient and effective operation of the supported living service, providing leadership and guidance to the staff, ensuring regulatory compliance, and promoting the well-being of the service users. This role plays a crucial part in creating a safe and nurturing environment that supports the personal growth and development of the service users in our service. Key Responsibilities: 1. Management and Leadership: • Provide strong leadership and supervision to all staff members., • Foster a positive and collaborative team culture, promoting teamwork and professional development., • Ensure staff adherence to policies, procedures, and ethical guidelines. 2. Operations and Compliance: • Oversee the daily operations of the facility, including safety, maintenance, and resource allocation., • Ensure strict adherence to OFFSTED regulations and compliance with relevant legislation and quality standards., • Ensure the well-being, safety, and positive development of all service users., • Oversee case management processes, including assessments, support plans, and progress monitoring., • Address critical incidents and provide crisis intervention as needed. 4. Staff Development: • Identify training needs and provide or facilitate training and professional development opportunities for staff., • Conduct regular performance evaluations and provide constructive feedback., • Manage staffing levels, recruitment, and scheduling to ensure adequate coverage. 5. Quality Assurance: • To work closely with the quality director and their team to ensure systems and processes are embedded across the service., • Implement and monitor quality assurance systems to track and improve service delivery., • Evaluate program effectiveness and recommend improvements to enhance service user's outcomes. 6. Financial Management: • Liaise with the accounts manager over the service budget, including expenditure tracking and financial reporting., • Ensure efficient resource allocation and cost-effective operations. 7. Community Engagement: • Build and maintain positive relationships with community organisations, government agencies, and other stakeholders. Qualification and Experience: • A level 5 diploma Leadership & management or the ability to work towards., • Full UK driving licence., • Substantial experience in a managerial role within a supported Children setting., • Strong understanding of offsted regulations and compliance requirements., • Excellent leadership, interpersonal, and communication skills., • Knowledge of local resources and support services for service users., • Ability to work independently and collaboratively. We welcome and encourage applications from candidates of all backgrounds and experiences. We are committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Job Description: Registered Manager - EBD children's home Accountable to: Operations Director (Nominated Individual), Senior Leadership Team Hours of Employment: Full time - 40 hours per week, plus on call duties as required to meet the needs of the organisation. Salary: £42-47k per annum plus bonus scheme. Annual Leave: 28 days annual leave, inclusive of bank holidays. Organisation Overview: Our client is currently a small, EBD children provider, providing care to vulnerable children with varying needs. We feel that this is a unique opportunity for the right candidate, as they will be able to develop the existing service and have the autonomy to grow the service responsibly. They are a provider committed to offering high-quality care, support and education to children in a safe and nurturing environment. With a strong emphasis on person-centred care, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices. It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below: Our Mission: Our mission is to deliver a supportive and empowering service which enables us to deliver high quality support, care, and education. Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential. Our Values: Supportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive. Accountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards. Focused: We stay focused on understanding each person's uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individual's needs on what makes the biggest difference in their lives. Empowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Throu JBRP1_UKTJ

Healthcare Service Van Driver phs Group Diss Depot £25,590 per year | 40 hours guaranteed Permanent | Monday to Friday | No scheduled weekends Immediate starts available. Due to a major new contract win, we are expanding our Healthcare team across our Central London depots and are looking for reliable drivers to join us. If youre looking for a stable, full-time driving role with guaranteed hours and long-term security, this could be the opportunity for you. The Role Youll follow a pre-planned daily route visiting healthcare and commercial customers to: • Collect and safely handle healthcare waste (including sharps and pharmaceutical waste), • Service and replace hygiene products within customer premises, • Complete compliance documentation (digital and paper-based), • Deliver professional and courteous customer service, • Full UK Manual Driving Licence (held 12+ months), • Maximum 6 points (no DR/DD/CD/TT/IN/AC endorsements in last 5 years), • Able to work within a 6am6pm window (40 hours per week), • Reliable, safety-conscious and professional, • Good attention to detailWhat Youll Receive, • £13.14 per hour (£27,340 per year based on 40 hours), • 40 hours guaranteed every week, • Overtime opportunities, • 13 paydays per year (every 4 weeks), • Company vehicle (for business use), • PensionSupporting you inside and outside of work:, • phs Shop buy household products at cost price, • phs Perks (via Reward Gateway) hundreds of retailer discounts, • 24/7 Digital GP access, • Increased holiday entitlement with length of service, • Mortgage advice service, • Financial planning support JBRP1_UKTJ

Are you an organised, detail-focused individual with experience in payroll? We're looking for a Payroll Clerk to join our team and support the smooth and accurate processing of our payroll operations. Key Responsibilities • Process weekly/monthly payroll accurately and on time, • Maintain payroll records and update employee information, • Manage holiday, sickness and xrnqpay absence calculations, • Handle payroll quer Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Please click on the apply button to read the full job description

A well-established tax recruitment firm in Norwich is seeking a Personal Tax Manager to manage a portfolio of personal tax clients. The ideal candidate will handle complex compliance and advisory work, particularly for high-net-worth individuals in the medical sector.

Regional Relief Sales Consultant - Norfolk - 6 Month Fixed Term Contract Simon Acres Recruitment are looking for a personable, driven, and positive Regional Relief Sales Consultant for a 6 month fixed term contract for a well-established, highly successful, and growing Furniture retailer. There is a likely chance this role could lead to a permanent position being offered. The Regional Relief Sales Consultant is responsible for providing cover as/when needed in the client’s Dereham, Norwich, North Walsham, and Lowestoft branches. In this role your focus will be delivering exceptional customer service, sales advice, and creating an informed, honest, professional sales experience for our client's customers, both face to face and over the telephone. - Valid UK driving license required Package: - Salary (Pro Rata): £23,690 - £26,780 Basic (DOE) + £45-50k OTE - Working Hours: 5 days per week - 4 days per week may also be available Store opening hours Mon-Sat 9am to 5:30pm, Sun 10am to 4pm (Hours may differ slightly depending on store) - 45p per mile allowance for travel to stores that are not the candidate's base store Job specification; ● Maintain and develop both new and existing customers through excellent customer care and ethical sales methods ● Achieve your performance KPI's ● Provide outstanding customer service at all times, resolving all customer queries quickly and efficiently, managing situations to result in successful conclusions ● Being able to handle telesales calls in between the store's footfall ● Being able to adapt to new technology to help enhance customer experience ● Work flexibly and as part of the team, ensuring stock is replenished and displayed to the required standard ● Carry out daily cash handling routines ● Adhering to data protection policies at all times ● Changing POS and updating pricing changes within the store ● Ensuring the store is clean and presentable at all times The successful candidate will: ● Have excellent communication and interpersonal skills ● Have a positive and enthusiastic attitude ● Be smart and presentable at all times ● Have the drive to hit KPIs & targets ● Be able to listen to a customer's needs and match to an appropriate product ● Have experience of active sales with a proven track record Required Experience; * Minimum of 1 year's retail sales experience * Advantage - Furniture sales experience Perks; * Holiday: 30 days (Pro Rata) & your Birthday as day off * Extras: On-site Free parking, Staff & Family Discounts Simon Acres Recruitment are acting as the employment agency in relation to this vacancy

Job Title: Recruitment Consultant Job Type: Permanent Location: Norwich Days of work: Monday - Friday (8am-5pm) Salary: £26,350 / annum + commission and company benefits after qualifying period Here at ARC an exciting opportunity has arisen to join our Construction team in Norfolk. We are looking for a candidate that is ready to join a company that can elevate their career and development. The ideal candidate would have business to business sales experience both telephone and face to face, however this isnt essential. Responsibilities: • Candidate Search and Screening: conduct thorough searches and screenings to identify the best candidates for client job requirements., • Sourcing Methods: utilise various sourcing methods, including job boards, social media platforms, and networking, to attract top-tier candidates., • Relationship Management: Building and maintaining strong networks of candidates and clients through effective relationship management will be essential., • Candidate Support: Providing guidance and support to candidates throughout the hiring process, including resume writing, interview preparation, and salary negotiations., • Industry Knowledge: Staying up to date on industry trends and market conditions to effectively advise clients and candidates., • Business development: actively seek new clients to partner with through face to face meetings, calls and networking events., • Targets and Contribution: Meeting individual and team targets and contributing to the overall success of the division. Ideal requirements: • Beneficial experience: Candidates are required to have proven work experience as a Recruitment Consultant or in a similar role., • Recruitment Knowledge: In-depth knowledge of recruitment best practices, including candidate sourcing and assessment techniques., • Communication Skills: Excellent communication and interpersonal skills to build rapport with candidates and clients., • Organisation and Time Management: Strong organisational and time management abilities to handle multiple priorities simultaneously, • Teamwork and Independence: Ability to work independently as well as in a team-oriented environment., • Professionalism: High level of professionalism and integrity. BENEFITS OF WORKING FOR ARC Working with one of East Anglias leading Recruitment agencies with 16 years within the marketplace, recruiting for many of the region’s leading companies. In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier. Free access to our Health Assured scheme for you and your family. On going training and support, for all staff levels. Annual family fun day and company awards do, plus many social events throughout the year Profit related pay for eligible staff Market leading commision structure Private healthcare after a qualifying period Application Process: To apply, candidates need to submit their CV and a cover letter outlining their relevant experience and interest in the role. Shortlisted candidates will be contacted for interview

TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the RoleWhat will you be doing? As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre Achieve personal KPI‘s and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own product knowledge and awareness of competitor activity Build strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit status Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales Handle incoming calls and customer enquiries within KPI’s, using the approved greeting Ensure the proper and accurate use of all systems to search and order parts Complete all required documentation accurately and promptly Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual Requirements What are we looking for? A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment Passion for providing a great customer service experience Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis Excellent attention to detail and accurate record-keeping IT literate, preferably with a good working knowledge of MS Excel A passion for the automotive industry

Outbound Sales Representative Red Recruitment is recruiting an Outbound Sales Representative for our client based in Norwich who specialise in 24/7 Care solutions on a Full time basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. Benefits and Package for Sales Representative: Salary: £24,949.50 Per Annum with on target earnings (Average OTE £37,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Representative Handle outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot upselling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Maintain up-to-date knowledge of products, services, and market trends Record all sales activity and customer interactions in our CRM Collaborate with colleagues across operations, marketing, and customer service for a seamless journey Contribute to continuous improvement by sharing feedback on customer needs and market opportunities Key Skills and Experience of Sales Representative: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Sales Representative and are interested in the position, please apply now! Red Recruitment (Agency)

An experienced Senior Commercial Account Handler is required by a growing major Insurance Broker to deal with its large Corporate Clients. You will work alongside the Client Executives on an established and varied portfolio of large Corporate clients across a large number of sectors within the UK, and you will have lots of exciting opportunities to grow existing client relationships. The role enables you to have more time with clients and to be able to focus on technical excellence. Your clients will typically require bespoke Insurance programmes and associated risk management and risk transfer services. Working with these major Clients will mean that you will be in London two or three times each week. To be successful in this Senior Commercial Account Handler role you will demonstrate: Good all round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and Insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skillsOur Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Handle the day-to-day service provided to clients, ensuring the highest level of service, whilst supporting them with technical advice on their cover. Liaise with the Client Management team to fully understand the client's business and insurance requirements. Attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on Insurer surveys. Identify potential improvements in client risk and Insurance programme design and make recommendations. Negotiate renewal terms, mid-term adjustments and cover extensions - fully support the Broking function to achieve optimum solution for the client. Preparation of comprehensive marketing presentations, including preparing cover comparisons. Build and develop effective working relationships with Insurers. Provide on-going communication with the client following queries/alterations

Clover Care Group is one of the UKs leading provider of complex care service across the UK. The company is regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. Our Regulated Activity is the Treatment of Disease, Disorder, or Injury (TDDI). We strongly believe that “The best People Care” and that is exactly what we do Job Overview We are seeking compassionate and dedicated Support workers to provide high-quality care and assistance with complex care patients in their family home in Norwich. The roles involves supporting the service users with various complex care needs and are to start as soon as possible. Previous experience in senior care and complex care will be advantageous. This position offers an opportunity to make a meaningful difference in people's lives through personalised care and support. You will be given your working rota 3 months in advance and paid weekly. Duties • Assist with daily living activities such as personal hygiene, dressing, and mobility, • Provide specialised care for individuals with complex care, or other cognitive impairments, • PEG Feeding, • Suctioning, • Ventilator experience, • Support with medication administration following prescribed guidelines, • Prepare nutritious meals tailored to individual dietary requirements, • Manage behaviour effectively through compassionate behaviour management techniques, • Offer emotional support and companionship to clients of all ages, • Drive clients to appointments or activities when necessary, ensuring safe transportation, • Catheter Care, • Administer first aid in emergency situations and follow health and safety protocols Requirements • Experience in Complex Care, assisted living or home care is desirable, • Knowledge of patient care procedures including medication administration and first aid, • Familiarity with Brain Injury, Spinal, degenerative diseases, chronic fatigue syndrome, and senior care practices., • Ability to handle heavy lifting safely when required, • Valid driving licence for transportation duties, • Compassionate nature with excellent communication skills, • Ability to manage challenging behaviours with patience and professionalism, • Flexibility to work shifts that may include evenings or weekends if needed, • Relevant qualifications in caregiving or health & social care are advantageous but not essential This role is ideal for caring individuals committed to improving the quality of life for others through dedicated support and compassionate service. Job Types: Full-time, Part-time Work Location: In person

We’re looking for an organised and detail‑driven Payroll Assistant to join our team. You’ll play a key role in ensuring employees are paid accurately and on time, supporting the full payroll cycle and providing excellent service to colleagues across the business. This is a great opportunity for someone with strong administrative or payroll experience who enjoys working with data, problem‑solving, and maintaining high standards of accuracy. Key Responsibilities Assist with the preparation and processing of weekly and monthly payrolls. Maintain and update employee records, starters, leavers, and changes. Check timesheets, overtime, bonuses, and commission entries for accuracy. Respond to payroll queries from employees in a timely and professional manner. Support with payroll reconciliations and reporting. Ensure compliance with HMRC, company policies, and statutory requirements. Collaborate with HR and Finance teams to ensure smooth data flow.Assist with year‑end tasks, including P60s, P11Ds, and tax documentation. About You Previous experience in a payroll or finance administration role (desirable). Strong numeracy skills and attention to detail. Good understanding of payroll processes and legislation (training can be provided). Confident using payroll systems and Microsoft Excel. Excellent communication and customer service skills. Ability to handle sensitive information confidentially. A proactive approach and willingness to learn. What We Offer Competitive Salary 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off Paid time off annually to volunteer Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll be at the heart of the Broker's claims service, delivering confident, proactive support to Commercial clients and their claims. They handle all types of Commercial Insurance, and their client base spans Property, Motor/Fleet, EL, PL, PI, Cyber, D&O. You will also be able to attend renewal meetings with your Account Executives, and the occasional quarterly Claims meetings. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image

Job Title: 2nd Line Support Technician Contract Type: Permanent Full-Time Salary: Negotiable dependent on experience Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Norwich - Office based Working Hours: Shift based between (Apply online only) What to wear: Smart casual The Role As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues. As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location. Role Responsibilities • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements, • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy, • To resolve cases raised through our Proactive Monitoring system, • Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs, • Achieving individual KPIs and in turn contributing to the success of the department, • Attending customer premises when required, this could include troubleshooting hardware problems within Servers or Network Infrastructure such as RAM, motherboards or Hard Drive Failures, • Attending ICT meetings with Account Managers to provide technical advice and guidance to customers, • Raising opportunities with Account Managers to drive forward customer infrastructure enhancements and being proactive with recognising areas of improvement, • Administrating, configuring, and managing customer backup systems, • Administrating, configuring, and managing core network infrastructure of customer equipment, • Working with supplier support contacts to resolve complex technical issues, • Taking ownership of cases escalated within the department that require enhanced technical knowledge, • Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation, • Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditation's Skills, Knowledge & Experience • Proven experience supporting, maintaining and configuring Desktop Devices and Windows Server Environments, • Experience with Microsoft Server Operating Systems including setup, configuration, and support, • Experience with Office 365 platform including setup, configuration, and support, • Experience with 3CX phone systems including setup, configuration, and support, • Experience with RDS environments including configuration and support, • Experience with LANs, WANs & Internet Technologies The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: Video call over MS Teams with the Hiring Manager & Team Leader Final interview: Site based meeting with the Hiring Manager & Team Leader About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. How to become an Acoran . . . If you would like to be considered for this position and want to be part of a growing & innovative company . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Only serious applicants apply Customer service, Retail, Dealing with customers experience Assessment date 27/03/2026 Start Date: April 2026 • Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the Trust, on a 24/7 basis, working rotating shifts. Where business continuity requires it, there may be a need to handle calls for one of the Trusts other two EOCs or to relocate to one of them on a temporary basis., • To respond to all incoming telephone calls to the EOC, giving emergency calls priority over non-emergency calls; placing lower priority callers on hold when required, to achieve this. (Where ACD (Automatic Call Distribution) is active, emergency calls may be answered automatically for the user), • Ensure the timely and accurate answering and recording of all requests for emergency resources (including doctors urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software., • Receive and record telephone calls from a range of personnel including hospital staff;, • other Health Service professionals and other Emergency Services., • Where rota’s or staffing levels require it, carry out duties within the “out of hours” control, either call handling or dispatching received calls., • This requirement like all duties is subject to the post holder having had appropriate training., • Provide advice to clients as directed by clinical triage protocols and procedures. This will involve following a set process when applying the clinical triage software. Complete the clinical triage process for each emergency call received, to the fullest extent possible, to allow all emergencies to be marked with an appropriate priority., • This is the means of ensuring that patients receive a response intended to reach them in a timely manner for their condition, whilst also indicating the right type of resource that should be allocated., • Utilise Computer Aided Dispatch, clinical triage software and Information Communication Technology (ICT), including; telephony, data, email, and fax, to achieve effective communication with clients and EOC/operational staff. Ensure ICT systems are used appropriately, and report systems failures to the Call Handler Team Leader/Duty EOC Officer. In the event of a systems failure all staff are required to initiate any appropriate steps in line with standard operating procedures, to support the EOC in maintaining business continuity. June 2010 V2.1 10., • To be familiar with a manual method of logging calls on the appropriate forms when electronic methods are unavailable or inappropriate., • To produce, maintain and collate appropriate control records, complying with administrative procedures in accordance with Trust policy., • To take charge of an incoming call; managing patients, relatives, and the general public in a calm professional manner and treating them with dignity and respect at all times, • Be able to (and be able to recognise the need to), modify and adapt methods of communication to account for the differing needs of patients and callers especially in stressful and difficult situations

Customer Sales Team Leader Are you a people-first leader with a passion for delivering exceptional service while achieving sales outcomes? Red Recruitment are recruiting a motivated Customer Sales Team Leader who can champion outstanding customer experiences while driving strong consumer sales performance. You'll lead a team that provides empathetic support, builds trust with customers and their families, and confidently guides them through their telecare options to ensure they feel safe, informed, and reassured. Benefits and Package for a Customer Sales Team Leader: Salary: up to £32,000 per annum, DOE plus monthly PRP Hours: 37.5 hours per week, flexible hours between 8am -8pm across Monday to Sunday Contract Type: Permanent Location: Norwich - Hybrid (minimum 3 days per week in the office) Training : Full time in office for initial period 248 hours holiday. This includes bank holidays that you will work if rota'd Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of a Customer Sales Team Leader: Team Leadership & Development: Lead, coach, and develop a high-performing, collaborative team. Set clear expectations, provide structured feedback, and foster a positive, customer-first, sales-aware culture. Operational Excellence: Oversee efficient service delivery, monitor KPIs (sales, retention, customer satisfaction), and ensure consistent adherence to operational standards and best practices. Client Experience & Sales Support: Deliver exceptional client experiences, lead complaint resolution, and support the team in converting enquiries through confident, service-led selling. Sales & Retention Leadership: Drive consumer sales, upgrades, and retention through performance coaching, strong customer engagement, and informed service recommendations. Technology & Systems: Oversee digital platforms and ensure the team confidently uses systems to deliver high-quality service and efficient sales processes. Compliance & Reporting: Maintain regulatory and policy compliance, and provide clear performance reports on service quality, sales activity, and operational results. Client Retention & Relationship Care: Strengthen client loyalty through proactive service, effective renewals, and continuous improvement based on customer feedback. Key Skills and Experience of a Customer Sales Team Leader: Leadership Experience: Proven track record of managing teams in customer service, sales, or operations-focused environments, with the ability to lead by example and drive high performance. Sales & Retention Focus: Experience supporting sales conversion, retention activities, or consumer-focused service teams, with the ability to coach staff toward achieving targets. Operational Excellence: Skilled in overseeing day-to-day operations, improving processes, and achieving key business and customer outcomes. Customer Focus: Strong commitment to delivering exceptional customer experiences, with the ability to handle challenging conversations and resolve issues efficiently and empathetically. Communication: Excellent verbal and written communication skills, capable of engaging effectively with clients, staff, and senior stakeholders. Technical Proficiency: Basic proficiency in Microsoft Office and confidence learning new systems. Team Management: Ability to motivate, develop, and guide a diverse team to exceed expectations. Sales & Industry Experience: Experience in consumer sales, upselling, retention, or working in a KPI-driven contact centre environment or a background in telecare, healthcare or technology enabled service industries would be advantageous. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)