Head of customer service jobs in Edinburgh - Page 2Crear alertas

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

As Head of Service - Registration & Bereavement Services, you will provide strategic leadership across Registration & Nationality, Mortuary and Bereavement Services, including cemeteries, while holding the statutory role of Superintendent Registrar. You will operate at the intersection of public ser

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. The role is accountable for delivering customer outcomes, adoption, experience

The Head of Service Continuity is accountable for ensuring that the availability and performance of all M&S services are maintained at sufficient levels in case of a disaster. The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an En

The Head of Service is the first point of contact for both external and internal users of the seed collections. As a member of the GRU, the Head of Service is encouraged to plan, conduct, and publish applied research that improves service delivery, either directly or by supervising MSc or BSc (Year

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. You will work closely with various teams to ensure exceptional service delivery while driving engagement and improvement across customer journeys. The role r

Lead the implementation of Edinburgh Health and Social Care Partnership’s (the Partnership) strategies in the service through management of the City of Edinburgh Council (The Council) and NHS Lothian (NHSL) discharge management, Community Allied Health Professional, day care, carer support and car

A leading background screening company in the United Kingdom seeks a Head Of Product.

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

A leading conversion platform is seeking a Head of Customer Success located in the UK, Finland, or Sweden. This role involves leading the Customer Success organization to reduce churn and improve engagement standards. Candidates should have experience in customer success leadership, coaching teams,

With a background in SaaS operations and a strong focus on customer education, this role is crucial for driving customer satisfaction and partnership value. A technology company in the United Kingdom seeks a Manager, Customer Experience to lead the Customer Support and Success teams. The ideal candi

We are seeking a strategic and results-driven Head of Customer Success to lead the global customer experience function for a fast-growing e-commerce brand. Familiarity with professional coffee equipment or the specialty coffee industry is a significant plus. We are currently looking for a Head of Cu

A large healthcare organisation in the UK is seeking a Head of Service Delivery to lead IT service performance. The role entails ownership of day-to-day service delivery, vendor management, and stakeholder engagement. This is a high-impact leadership position that directly supports frontline care an

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

This hands-on role involves managing a small team, ensuring exceptional customer service, and maintaining visual standards. Competitive pay of £28,000 to £29,000 annually. Responsibilities include overseeing stock, supplier orders, and the layout of the indoor space.

In your role as Head of Service at HC-One, you’ll value one thing above all. As Head of Service that will mean helping to prepare and serve nutritious, healthy meals that our residents will love. We are committed to providing the quickest possible turnaround from the point of making you a job offe

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

Lead the implementation of Edinburgh Health and Social Care Partnership’s (the Partnership) strategies in the service through management of the City of Edinburgh Council (The Council) and NHS Lothian (NHSL) discharge management, Community Allied Health Professional, day care, carer support and car

Reporting directly to the CIO, the Head of Service Delivery will take ownership of. IT is a critical enabler of frontline care, and service stability is essential to both staff and patients. Situations involving acquisition, transition, or service stabilisation.

We’re hiring a Head of Customer Experience. It's a product of an age of oil and gas, riddled with markups and middlemen. Ability to build operating systems that make great customer work repeatable - clear cadence, roles, handoffs, and feedback loops.

We are looking for a Head of Customer Success to lead the next phase of Customer Success at Leadoo. Leadoo is part of the SALESmanago Group, one of Europe’s fastest-growing Customer Engagement and Marketing Automation companies, with over 2,500 customers across 50 countries and ~€35m ARR. This i

The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2. Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each

A global technology leader in the United Kingdom is seeking a Head of Customer Engineering to lead teams responsible for cloud transformation outcomes. In this role, you will manage customer partnerships, define technical go-to-market strategies, and resolve technical roadblocks. The ideal candidate

We are at the forefront of customer excellence! We're seeking a dynamic. Expertise in implementing and optimizing customer service processes and technologies. Drive strategic customer care excellence initiatives to elevate customer satisfaction and achieve business objectives.

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Solid customer facing experience from Customer Su

A recruitment partner is seeking a Head of Customer Success to lead a strategic team in a remote-first environment in the United Kingdom. The role involves overseeing the entire customer journey, from onboarding to post-sales support. Candidates should have at least 5 years of experience in client-f

A leading travel industry company in the United Kingdom is looking for a strategic leader to develop and manage service transformations. You will work with B2A partners, optimizing processes for efficiency while ensuring high-quality service.

A leading recruitment firm is seeking a Head of IT based in Rugby to lead a high-performing team and enhance customer experiences through effective technology use. This hybrid role offers a competitive salary of £70k - £80k plus a bonus and comprehensive benefits package, including private medical

Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users. Head of Content & Customer Advocacy. ARIS, the Process Intelligence leader and part of Software GmbH, helps organizations turn their processes into value.

A leading retail company is seeking a Head of Service Continuity who will ensure the availability and performance of services during disasters. You'll enhance operational excellence through data-driven improvements and lead a team of continuity professionals. This role requires strategic leadership

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring

A leading e-commerce company is seeking a Head of Customer Success in the UK. The position is fully remote, offering flexibility and opportunities for professional growth within a dynamic company culture. This role focuses on shaping the customer journey, driving satisfaction, and leading a team.

Each year, our software is used globally to conduct hundreds of thousands of on‑screen tests and to mark millions of paper‑based scripts. The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value re

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emotionally challenging and complex. As a head

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

While all services are under the management of Polaris Childrens Services, we are proud to have developed our own BFSWS brand with specific identities for each community of military social work service. The successful candidate will work in accordance with the vision, aims and objectives of the BF

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. The ideal candidate will have experience in customer-facing technical roles, strong technical fluency in APIs, and capability in leading cross-functional tea

In return you will enjoy access to a huge variety of benefits and services to support your physical and psychological well‑being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:. As Head of Service that will mean help

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. Every action taken by each member of your team increases customer sati

The position includes budgetary responsibility of approximately £1. A government agency in the UK is seeking an experienced leader to oversee digital, data, and technology services. This role involves driving the design and successful delivery of complex multi-million pound programs while ensuring

Head of Customer Operations – UKI. A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a SaaS or technology-driven environment. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seaml

You’ll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of the customer base (including key enterprise accounts and risk areas), and set clearer priorities for the team with better visibility into capacity and trade-off

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE Manage

A leading care provider in the United Kingdom is seeking a Head of Service to oversee kitchen operations and deliver nutritious meals for residents. The position offers various benefits including a company pension scheme, training opportunities, and a supportive work environment.

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. With a focus on scaling customer services effectively, the candidate will thrive in a fast-paced, metric-driven environment, ensuring all team members delive

A public service organisation in the UK seeks a Head of SPS College to lead staff development in a complex environment.