Contracts Manager - Heating and Ventilation
3 days ago
London
We have an opportunity for a Contracts Manager - Heating and Ventilation to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. The Role: Your responsibilities will include: • Lead and manage contracts for heating plant, mechanical ventilation, and heat networks, ensuring full compliance with all statutory and regulatory requirements., • Monitor contractor performance against specifications and KPIs, chair review meetings, and drive service improvements where required., • Oversee budgets, forecasting, spend control, and authorise payments and variations to ensure value for money., • Act as the key point of contact for contractors, residents, and stakeholders, resolving operational issues and keeping customers informed., • Analyse repairs trends to inform planned works and continuous improvement initiatives., • Support procurement exercises and ensure contracts align with organisational requirements., • Oversee third-party audit programmes and maintain accurate compliance records from inception to closure., • Investigate incidents and complaints, embedding lessons learned and promoting a strong culture of safety and compliance., • Build effective working relationships across teams and partners to deliver safe, timely, and customer-focused outcomes. To be successful in this role you'll need: Essential: • Level 3 NVQ Diploma in Gas Maintenance and Repair (or equivalent experience)., • Strong technical knowledge of heating and ventilation systems, gas safety, and commercial contract management., • Sound understanding of current legislation and regulations, including Gas Safety Regulations 1998, Health & Safety legislation, CDM, and relevant building regulations., • Experience managing third-party contractors and delivering large-scale gas testing programmes., • Proven ability to manage budgets, forecast spend, and deliver value for money while mitigating risk., • Confident communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally., • Ability to maintain accurate compliance and project records from inception to completion., • Good working knowledge of Microsoft Office (Word, Excel, Outlook)., • Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines., • A collaborative approach, high level of integrity, and commitment to continuous professional development., • Willingness to be office-based and travel between sites as required. Desirable: • Experience within Social Housing or a large, complex Housing Association., • Commercial Gas qualifications and Gas Safe registration, with evidence of continued CPD., • Unvented cylinder qualification., • SMSTS, IOSH Managing Safely, or NEBOSH General Certificate