Offres housing support à Royaume-Uni - Page 20

We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication* Act as a first point of contact for resident enquiries across phone, email and digital platforms.* Provide clear and timely responses, making sure queries are followed through to resolution.* Log and manage enquiries and service requests within property management or CRM systems. Complaints Management* Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures.* Maintain accurate records.* Escalate more complex or sensitive issues where needed.* Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination* Coordinate resident service requests with property managers and contractors.* Support the management of maintenance requests and operational service queries.* Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently.* Maintain accurate records of resident communications and service requests. Resident Experience* Support the delivery of a consistent and positive resident experience across the portfolio.* Assist with resident engagement initiatives and community activities where required* Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration* Use operational systems to track enquiries, complaints and service requests.* Keep resident information and service records are accurate and up to date.* Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have:* Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration.* Experience handling resident or customer enquiries and complaints, including investigation and resolution.* Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Senior Campaigns Officer - Newham Initial 3‑Month Contract | Full‑Time (36 hrs, Mon-Fri, 9AM-5PM) Hybrid - 2-3 days per week at Dockside, Newham £26.13 PAYE / £34.15 Umbrella Newham Council is seeking a dynamic Senior Campaigns Officer to take ownership of communications across the Housing Improvement Programme. This is an exciting role for a skilled communicator who can deliver clear, accessible, and resident‑focused messaging that makes a real difference to communities. You'll lead all communication activity linked to the Housing Improvement Programme, including the "Improving Your Homes" plan and Keeping Residents Informed TRA project, ensuring every piece of content is accurate, timely, and aligns with council governance and brand standards. Key Responsibilities Campaign & Communication Leadership Lead the planning, design and delivery of integrated, multi‑channel campaigns from concept to completion. Develop campaign structures with clear goals, target audiences, messaging, and measurable success indicators. Ensure all campaigns are inclusive, effective, and aligned with council priorities. Collaboration & Coordination Work closely with Heads of Service, Assistant Directors and the Director to coordinate and sign off campaign materials. Bring together specialist teams across the Marketing Directorate, unlocking their strengths to deliver cohesive and impactful campaigns. Housing Communications Support Provide centralised BAU communications across Housing Services. Produce letters, posters, digital updates, engagement materials, notices and more-all aligned with brand and accessibility requirements. Support communication delivery for the Resident Involvement Strategy and associated engagement activities. Content & Tools Development Create toolkits, templates and resources to help service teams deliver consistent communications. Refresh and manage web content ensuring it is clear, accurate, and up to date. Campaign Oversight Manage budgets, timelines and resource planning for all campaign activity. Oversee production of campaign assets ensuring a unified brand voice and consistent messaging across all channels. Experience & Skills Required Experience Proven track record in planning, delivering and evaluating successful communication campaigns-public sector experience ideal. Experience managing complex projects with multiple stakeholders. Hands‑on experience in at least two of the following: Media relations Digital marketing Behaviour change / social marketing Brand Social media Public affairs Knowledge Strong understanding of integrated campaign management best practice. Familiarity with legal and voluntary controls governing local authority publicity. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

In a Nutshell… We have an exciting opportunity for a Document Controller to join our team within Vistry West London, at our Ealing office. As our Document Controller, you will work within the Technical team to provide a consistent and timely service to the team by ensuring that project information/drawings/documentation is managed, communicated, filed and retrievable in accordance with the Life of Site processes We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality IT literate - Office 365 Proven experience of carrying out a similar role Excellent communication and interpersonal skills with the ability to effectively liaise and co-ordinate activities between departments Great attention to detail Prioritise workload when managing multiple contracts / tasks To have a positive and flexible approach to work, integrate with the existing team and provide support and guidance to others when required Excellent administrative skillsDesirable… Experience of using EDMS HNC in Computer Science, Business Administration or similar Knowledge and understanding of the Document Control process at operational level Ability to understand and interpret construction drawings and documents More about the Document Controller role… To be responsible for the management of documents for multiple projects, ensuring documents are named and uploaded in an accurate and timely manner. Work with procedures, guidance and forms contained within the Life of Site processes. Maintain knowledge and experience of Viewpoint 4Projects at an operational level. Ensure documentation follows approvals process. Carry out quality assurance checks on all information uploaded. Ensure all documents are up to date and completed and named correctly prior to internal or external audits. Ensure external documentation is identified and distributed as agreed. Ensure all drawings / documentation are controlled and maintained in a methodical manner. Support internal and external users regarding system issues Liaise with site delivery teams regarding handover information / documentation. Work with all procedures required under the New Homes Quality CodeFinally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1

SUMMARY OF THE POST: Supervise the provision of care and support provided on site at an Extra Care Scheme, ensuring that care/ Support staff undertake their duties with the sensitivity required to provide services in a way which will preserve the dignity, privacy, choice, independence, fulfilment and rights of Service Users and their carer/family members. To deputise at other schemes in the absence of other Senior Support Workers. Duties and Responsibilities: To maintain good communication and develop effective working relationships with all staff and customers on site at the Extra Care Scheme Liaise with other housing, health and social care professionals, benefits, welfare and advocacy agencies involved in the care and support of customers at the Extra Care Scheme as necessary or as directed To adhere to all of the Care Support policies and procedures To alert Extra Care Manager or Assistant Manager of any changes in the Service User’s condition or circumstances To help manage the staff rota on a weekly basis, ensuring that sufficient staff are on site to fulfil the needs of all of our customers To partake in Needs Assessments, Risk assessments and Support Planning, identifying customers needs, goals and aspirations Participate in the delivery of the On Call rota of the service Where required, top deliver effective, outcome-based reabling care and support To monitor and measure the progress of attaining outcomes and reabling goals with our customers To partake in regular risk assessments, spot checks, staff reviews and PDR’s. To ensure the implementation of an outcome focused, reabling ethos throughout the Extra Care scheme and that this is actualised in the day to day provision of care and support services To support the Extra Care Manager and Assistant Managers in the provision of Housing Related Support tasks, such as advising on welfare benefits, signposting, health maintenance and independence promotion. To support fully a thriving customer/ residents committee at the Extra Care Scheme as this will form the basis from which many activities and events will be organised. Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights To contribute to the protection of service users from abuse. Ensure the Service User is not put at risk as a result of Care/Support activities Work as part of a team and equally be able to work alone Attend supervision, training and staff meetings, as required Be available and willing to undertake any other tasks specified by line management relevant to the role and to the needs of the Service Users Willingness to help office staff in relation to recruitment, IE, literacy assessments, interviewing, etc. Auditing Care support documentation in relation to Mar Charts, Log Sheets, Review quality records, etc. Personal Attributes: Excellent communication skills. Good planning and organisational skills. Experience of financial management. Sound understanding of good care principles. Skills in assessment and care planning. Ability to cope with pressure. Even tempered and patient. Ability to cope with change. Ability to display empathy and warmth Key Competencies: To be able to plan, allocate and evaluate the workload of all staff To able to develop and maintain the quality control system. Risk assessing skills Needs assessment and support planning skills Contractual compliance To understand and implement legislation and regulations relevant to care and support staff and user groups. To be able to arrange the implementation of induction and other relevant training programmes, and to identify and provide for on-going training needs. To be able to establish and maintain effective working relationships. To be able to develop and maintain good assessment and review procedures within a reabling framework which become the foundation for appropriate care and support plans for all customers living within the Extra Care Scheme. To be able to ensure that appropriate kinds of reabling interventions take place to meet the user’s needs and requirements. To liaise with other agencies involved with the Extra Care Scheme residents to ensure the provision of integrated services. To have a good working knowledge of Health and Safety

Our client is top legal 500 law firm based close to Ilford are currently looking for a Legal Practice Manager to join their firm. The successful candidate will immerse themselves in a dynamic environment, where a comprehensive suite of legal services is delivered with finesse. Specialising in Property, Family Law, Housing law, Employment Law, and Private Client Wills and Probate, the firm prides itself on its meticulous attention to individual and business clients alike. The firm seeks a confident professional, one who can seamlessly integrate into a bustling environment and uphold the high standards synonymous with the practice. Candidates must possess a proven track record in legal practice management, demonstrating a thorough understanding of compliance and operational excellence. A hands-on approach is essential, coupled with the ability to manage multiple tasks efficiently. This role is not merely a chance to contribute; it is a platform for the right individual to make a significant impact, ensuring the continued success of a firm that places client satisfaction and quality service at the forefront of its ethos. This is an office based role Key Responsibilities for this Legal Practice Manager role: Oversee the day-to-day running of the firm’s offices and ensure efficient administrative operations. Manage HR functions including staff recruitment, onboarding, training, and performance reviews. Ensure compliance with SRA regulations, Lexcel standards, AML policies, and GDPR. Liaise with accountants and manage office finances, budgets, and cost control measures. Maintain and update office policies and procedures. Provide leadership and support to fee earners and support staff. Coordinate IT systems and liaise with third-party providers as needed. Support partners with strategic planning and business development initiatives. Assist in managing insurance renewals, premises, and office supplies.Requirements for this Legal Practice Manager role: Proven experience as a Practice Manager within a legal environment. Strong knowledge of SRA compliance, financial management, and HR processes. Excellent organisational, communication, and problem-solving skills. Ability to manage multiple responsibilities across two office locations. A proactive mindset with a strong focus on continuous improvement.For more information about this Legal Practice Manager role please contact Victoria Kemp quoting reference 37529 PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED. In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003

SUMMARY OF THE POST: Supervise the provision of care and support provided on site at an Extra Care Scheme, ensuring that care/ Support staff undertake their duties with the sensitivity required to provide services in a way which will preserve the dignity, privacy, choice, independence, fulfilment and rights of Service Users and their carer/family members. To deputise at other schemes in the absence of other Senior Support Workers. Duties and Responsibilities: To maintain good communication and develop effective working relationships with all staff and customers on site at the Extra Care Scheme Liaise with other housing, health and social care professionals, benefits, welfare and advocacy agencies involved in the care and support of customers at the Extra Care Scheme as necessary or as directed To adhere to all of the Care Support policies and procedures To alert Extra Care Manager or Assistant Manager of any changes in the Service User’s condition or circumstances To help manage the staff rota on a weekly basis, ensuring that sufficient staff are on site to fulfil the needs of all of our customers To partake in Needs Assessments, Risk assessments and Support Planning, identifying customers needs, goals and aspirations Participate in the delivery of the On Call rota of the service Where required, top deliver effective, outcome-based reabling care and support To monitor and measure the progress of attaining outcomes and reabling goals with our customers To partake in regular risk assessments, spot checks, staff reviews and PDR’s. To ensure the implementation of an outcome focused, reabling ethos throughout the Extra Care scheme and that this is actualised in the day to day provision of care and support services To support the Extra Care Manager and Assistant Managers in the provision of Housing Related Support tasks, such as advising on welfare benefits, signposting, health maintenance and independence promotion. To support fully a thriving customer/ residents committee at the Extra Care Scheme as this will form the basis from which many activities and events will be organised. Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights To contribute to the protection of service users from abuse. Ensure the Service User is not put at risk as a result of Care/Support activities Work as part of a team and equally be able to work alone Attend supervision, training and staff meetings, as required Be available and willing to undertake any other tasks specified by line management relevant to the role and to the needs of the Service Users Willingness to help office staff in relation to recruitment, IE, literacy assessments, interviewing, etc. Auditing Care support documentation in relation to Mar Charts, Log Sheets, Review quality records, etc. Personal Attributes: Excellent communication skills. Good planning and organisational skills. Experience of financial management. Sound understanding of good care principles. Skills in assessment and care planning. Negotiating skills. Ability to cope with pressure. Even tempered and patient. Ability to cope with change. Ability to display empathy and warmth Key Competencies: To be able to plan, allocate and evaluate the workload of all staff To able to develop and maintain the quality control system. Risk assessing skills Needs assessment and support planning skills Contractual compliance To understand and implement legislation and regulations relevant to care and support staff and user groups. To be able to arrange the implementation of induction and other relevant training programmes, and to identify and provide for on-going training needs. To be able to establish and maintain effective working relationships. To be able to develop and maintain good assessment and review procedures within a reabling framework which become the foundation for appropriate care and support plans for all customers living within the Extra Care Scheme. To be able to ensure that appropriate kinds of reabling interventions take place to meet the user’s needs and requirements. To liaise with other agencies involved with the Extra Care Scheme residents to ensure the provision of integrated services. To have a good working knowledge of Health and Safety

Pertemps Network Group are currently recruiting for an experienced Pensions Specialist to join the Finance team of a Reputable Housing Provider. This is a key technical role responsible for managing employer participation within the Local Government Pension Scheme (LGPS), including admission agreements, bonds, guarantees, and employer lifecycle management. The successful candidate will act as a technical reference point for LGPS legislation and will play a central role in managing relationships with legal advisors, actuaries, auditors, and external stakeholders. This role requires strong technical LGPS knowledge and experience managing employer onboarding and cessation processes. This is an excellent opportunity for an experienced LGPS professional seeking a technically focused role within a collaborative and supportive environment. Reports To: Head of Pensions Location: London (Hybrid Working) Rate: £27–£29 per hour PAYE Working Pattern: Hybrid – 2 to 3 days per week in the office (typically Tuesday & Wednesday) Contract Type: Temporary / Ongoing DBS Requirement: No DBS required Key Responsibilities The successful candidate will be responsible for managing the full employer lifecycle within the LGPS Fund, including: Employer Management Manage the end-to-end process for employers joining and leaving the Pension Fund. Coordinate and manage pension legal advisors to finalise admission agreements, bonds, and guarantees. Maintain and update records of admission agreements and bond documentation. Ensure agreements are signed and sealed promptly to minimise financial risk. Maintain a register of all active bonds and ensure timely renewal arrangements.Actuarial & Technical Support Coordinate with the Pension Fund’s actuary to obtain reports required for employer onboarding. Identify and assess financial and operational risks relating to new employer admissions. Provide technical support relating to LGPS regulations and employer responsibilities. Support audits, valuations, and ongoing actuarial work.TUPE & Contract Support Manage all pension-related aspects of TUPE transfers. Work closely with procurement and contract teams to ensure LGPS requirements are included in tender documentation. Liaise with contract managers to ensure pension implications are considered ahead of service contracts. Coordinate with external stakeholders including banks and third-party organisations.Stakeholder Engagement Provide technical advice to employers regarding contribution rates and payment compliance. Respond to complex LGPS-related queries from stakeholders. Develop strong relationships with administrators, employers, HR teams, and senior leadership. Represent the pension function at meetings with service providers and stakeholders.Governance & Compliance Support the Head of Pensions with policy development and communications. Maintain pension documentation and records in accordance with compliance requirements. Complete statutory pension returns and surveys. Ensure all actions align with organisational governance and regulatory standards. Deputise for the Head of Pensions when required. Essential Requirements Minimum 3–5 years’ experience in LGPS or Defined Benefit (DB) pension administration. Strong technical knowledge of Local Government Pension Scheme (LGPS) regulations. Proven experience managing admission agreements and bond arrangements. Experience working with employers joining and leaving pension schemes. Strong stakeholder management and relationship-building skills. Excellent written and verbal communication skills. Ability to manage multiple priorities with minimal supervision. GCSE (or equivalent) qualifications in Maths and English. Technical Knowledge Required Applicants should demonstrate understanding of: LGPS employer obligations and Administering Authority responsibilities. Different LGPS schemes (Pre-2008, 2008, and 2014 schemes). TUPE pension processes. CARE pensionable pay calculations. Whole-time equivalent pensionable pay. HMRC Annual Allowance pension calculations. LGPS Discretionary Regulations. Pension data reconciliation and validation processes. Monthly employer schedule monitoring and reconciliation.Apply now to join a reputable housing provider as a Pensions Specialist, supporting key LGPS employer and technical pension processes