Sales Manager - Managed Services
16 hours ago
Manchester
Head of Sales – Managed Services Location: Manchester Hybrid 3 days office 2 days home. Salary: £80-90k + £6k Car Allowance + Double OTE Environment: Managed Services, Networking, Contact Centre, Cyber Security, Transformations, Pipeline Management, Analytical, Strategy, Salesforce, Leader. Our client is looking an experienced and commercially driven Head of Sales and Account Development to lead a high-performing sales team within a fast-growing technology services organisation. This is a senior leadership role for a proven sales leader who excels at growing existing customer relationships, driving cross-sell and upsell, and delivering transformational results across a complex technology portfolio. About the Role As Head of Sales and Account Development, you’ll own the strategy and execution for developing a large customer base across Networking, Cyber Security, Contact Centre, Unified Communications, and Managed Services. You’ll be accountable for the performance and the results of your team, with a strong focus on retention, incremental revenue growth, and portfolio expansion following recent business growth and acquisition activity. We’re open to candidates from a range of technology sales backgrounds, including: • Networking & Infrastructure, • Cyber Security, • Contact Centre & CX Solutions, • Managed Services & Cloud Key Objectives • Maintain 90%+ annual recurring revenue retention, • Drive incremental growth across existing accounts, • Define and align the account base to maximise coverage and growth opportunity, • Ensure 90%+ retention across the customer base quarter-on-quarter, • Lead, coach, and develop Account Development Managers and Account Directors, • Own and execute account development and portfolio growth strategies, • Drive cross-sell and upsell across Networking, Cyber Security, Contact Centre, UC, Cloud, and Managed Services, • Maintain a personal account roster and deliver individual revenue and retention targets, • Work closely with Sales Leadership, Marketing, and the wider business to build and execute pipeline, • Manage vendor relationships across technology partners, including forecasting and engagement, • Ensure effective account planning, reviews, and executive-level engagement, • Manage day-to-day team performance, activity, and development, • Deliver accurate sales reporting, forecasting, and MI through agreed CRM and sales systems, • Strong background in Account Development, Account Management, and Sales Leadership, • Proven success delivering cross-sell and upsell within complex technology environments, • Experience selling Networking, Cyber Security, Contact Centre, Managed Services, or Cloud solutions, • Demonstrated ability to build and close incremental pipeline, • Strong commercial acumen with excellent forecasting capability, • Customer-first mindset with a consultative sales approach, • Highly collaborative, relationship-driven, and people-focused, • Accountable, proactive, and delivery-oriented, • Excellent communication and presentation skills, • Commercially astute and results-driven, • Comfortable operating in fast-paced, scaling environments, • Strong planning, organisation, and attention to detail, • Committed to continuous personal and professional development