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Commercial Property Experience Essential Your new company An established and respected property consultancy in Norfolk is seeking a Commercial Property Management Administrator to join its team in Norwich. Your new role You will provide key administrative support to the Commercial Property Management team. Your responsibilities will include: • Handling enquiries from clients, tenants and contractors,, • Arranging inspections and maintenance works, • Updating property and lease records, • Assisting with service charge administration, • Ensuring Compliance and Health & Safety documentation is kept up to date. This is a full-time, office-based position. What you'll need to succeed You should have previous administration experience, strong Microsoft Office skills (particularly Excel) and a confident telephone manner. You’ll be organised, with a strong sense of accuracy and attention to detail, and be comfortable managing a varied workload to deadlines. Experience in the property sector or using Re-leased CRM software would be beneficial. What you'll get in return You’ll receive a competitive salary, a discretionary performance-related bonus, a generous benefit package including increasing annual leave, your birthday off, a discretionary Christmas day, and the option to purchase additional holiday. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4764490

Are you an experienced senior business partner ready to take on a high-impact interim role in property services finance in the Housing sector? Can you lead and motivate a team while supporting operational leaders through complex financial challenges? Are you available for a 3–6 month contract with a major Midlands-based housing provider? This interim Senior Finance Business Partner opportunity sits at the heart of a critical part of the organisation—Property Services. With rising costs, regulatory demands, and a large geographical footprint, this service area requires strong and strategic financial leadership. You’ll act as the lead Finance Business Partner to the Property Services leadership team, managing a small team and driving forward insightful budgeting, forecasting, and cost management across repairs and maintenance. This is a 3–6 month contract with hybrid working; weekly presence in the Midlands office is preferred. Key responsibilities include: • Leading the financial business partnering function for Property Services, • Supporting senior stakeholders with strategic insight across repairs and maintenance, • Managing and developing a small team delivering high-quality financial support, • Driving financial improvements in areas with known data and reporting challenges, • Playing a key role in cost control and identifying financial efficiencies across the portfolio This is an excellent opportunity to step into a senior-level business partnering role in a complex, fast-moving environment. The housing sector is under pressure to do more with less, and your contribution will be vital in helping the business make sound financial decisions that enhance value and performance. To be considered, you'll be a fully qualified accountant (ACA, ACCA, CIMA) with a strong track record in finance business partnering—ideally within the social housing sector, or within a comparable setting such as construction or maintenance services. You’ll need exceptional stakeholder engagement skills and the ability to work confidently with operational leaders and senior finance colleagues alike. Interviews are taking place shortly—apply today if you’re ready to make a difference.

About Us: Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia. Position Overview: The Project Manager is the primary client interface for client implementations, from initial engagement to study closedown. Project Managers are responsible for managing projects through the software development lifecycle and through study maintenance while working collaboratively with teammates and maintaining exceptional client satisfaction. This position can be based remotely within UK • Independently lead projects of moderate to high complexity., • Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction., • Build effective partnerships with other internal teams to move project through all phases of the development process., • Develop and maintain project schedule, identify, and track milestones and identify and manage cross-functional dependencies and risks., • Act as subject matter expert on client clinical study protocol., • Manage ongoing reporting of project health and profitability to internal and external stakeholders., • Conduct end-user training., • Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary., • Bachelor's degree or equivalent preferred, or appropriate work experience., • 2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly., • 2-4 years’ experience in the life science industry, • Previous experience working in a fast-paced, entrepreneurial environment preferred., • Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus., • Familiarity using SQL a plus, • Strong attention to detail and quality-focus, • Strong customer service orientation, • Excellent organizational and time management skills, • Good communication skills, • Excellent organizational skills, • Strong interpersonal skills with the ability to work effectively with a wide variety of professionals, • Able to work on multiple assignments with moderate supervision £45,000 - £50,000 a year Benefits: All job offers will be based on a candidate’s location, skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), and Company bonus where applicable. Endpoint Clinical does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and Endpoint Clinical will not pay a fee should it hire the subject of any unsolicited resume. #LI-MT #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description - Electrician Job Title: Electrician Salary: £39,140 per annum Hours: 37 per week Contract: Permanent Location: Long Stratton, covering surrounding areas Reports to: Senior Electrician / Electrical Manager DBS: Basic check required Terms Holidays: 23 days + 1 extra day per year up to 28 days (after 5 years) Pension: Aviva Workplace DC Scheme Healthcare: Private healthcare provided Role Purpose Deliver electrical installations, maintenance, testing, and remedial works across Housing Association properties. Key Responsibilities Carry out electrical repairs, upgrades, and maintenance. Close down jobs using a mobile device. Manage van stock, tools, and materials. Participate in the call‑out rota (1 in 8 weeks; £150 standby + time and a half). Work safely in both occupied and unoccupied homes. Person Specification Qualifications ECS Gold Card (NVQ Level 3 + BS7671), or Recognised UK electrical qualifications (C&G 2360/2330/2391, NVQ Level 3, AM3/AM2), or Approved non‑UK route (Ecctis + Experienced Worker Assessment + BS7671 + AM2E/AM2ED). Experience Domestic electrical work including rewires, upgrades, and heating system wiring. Comfortable working in varied property conditions. Skills Knowledge of BS5839‑6 (fire detection) & BS5266 (emergency lighting). Able to work independently and as part of a team. Strong communication and time‑m...

Gap Construction are working with a growing property maintenance and construction business who deliver repairs, voids and planned maintenance works across housing association and local authority contracts. They're now looking to appoint a Technical Planner to join their team in King's Lynn. This is a great opportunity for someone from a repairs, maintenance or social housing background who understands multi trade coordination and planning. Feel free to get in touch for more information. JBRP1_UKTJ

Building Surveyor £39,000 to £50,000 + Vehicle East Anglia (Terrington St Clement Office / Site Based) gap construction are proud to be representing a well established regional construction and building maintenance contractor in their search for an experienced Building Surveyor to support their pub and leisure contracts across East Anglia. The company has been operating successfully for over 40 years, building a strong reputation for quality, professionalism, and long standing client relationships across hospitality, public sector, social housing, and private client work. They offer a varied role with a strong mix of estimating, surveying, and commercial responsibilities within a collaborative and progressive environment. Performance Objectives • Pricing works from drawings and survey information, including take offs and preparation of quotations, • Producing and submitting tenders, schedules of rates, and contractor proposals, • Managing project costs including variations, valuations, and final accounts, • Liaising with client quantity surveyors, subcontractors, and internal teams, • Preparing and issuing subcontractor and material enquiries, • Carrying out disrepair surveys and site audits, advising on remedial works, • Attending site meetings including pre start, progress, and handover stages, • Supporting projects from quotation stage through to completion, • Maintaining accurate records of quotations and project financials, • Uploading and managing information across client portals Person Specification • Strong experience pricing works within JCT and framework contracts, • Experience working with schedules of rates and producing SOR submissions, • Ability to carry out property surveys, diagnose issues, and recommend solutions, • Knowledge of older buildings and common defects such as damp and mould, • Experience across a range of project types including reactive works and refurbishments, • Comfortable managing multiple tenders and prioritising workloads, • Strong communication and organisational skills Apply Please apply or call James at gap construction on 01223 375 629 if you would like any further information. This vacancy is being advertised on behalf of gap construction who are operating as an employment agency. gap construction are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the role. 'By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.' JBRP1_UKTJ

Rate of pay: £13.44 per hour Hours: Part time, 15 hours per week Place of Work: Across the Breckland district Basis: Permanent We are seeking 2 x Cleaners (15 hours a week per cleaner) to ensure the cleanliness, hygiene, and overall tidiness of Breckland Council Offices and Residential Accommodation. To uphold high standards of cleanliness and presentation, contributing to the well-being, comfort, and satisfaction of individuals using the space. This role requires travel between various Council sites and properties. Reasonable business mileage and approved travel expenses will be reimbursed in accordance with the Council's Expenses Policy. This is a flexible role, with working hours to be agreed within the operational hours of 9:00am to 5:00pm. The successful candidate will be expected to adopt a flexible approach to working patterns to meet service requirements, including occasional evening working between 5:00pm and 7:00pm to provide cover during periods of annual leave or sickness absence. You will: • Travel across the district carrying out cleaning duties to the councils residential and commercial property portfolio., • Carry out void/end of tenancy cleans as and when required., • Complete communal cleans to specified residential properties., • Perform cleaning tasks as assigned, ensuring all areas are maintained to a high standard of cleanliness and hygiene., • Sweep, mop, vacuum, and dust, including floors, carpets, furniture, and fixtures., • Empty and clean waste bins and dispose of rubbish appropriately., • Clean and sanitise bathrooms/washrooms including all sanitary fittings and flooring., • Clean and maintain kitchen areas, including countertops, cleaning kitchenware, sinks, appliances and flooring., • Replenish supplies such as toilet paper, soap, and paper towels as needed., • Follow safety procedures and guidelines to ensure a safe working environment., • Report any maintenance issues or safety hazards to the supervisor promptly., • Collaborate with team members to ensure efficient and effective completion of cleaning tasks., • Occasionally work in environments where individuals may be vulnerable or present challenging behaviours where a calm, professional and empathetic approach will be required., • Follow instructions and work independently or as part of a team., • Have strong attention to detail and thoroughness in cleaning tasks., • Physical stamina and ability to perform repetitive tasks, such as bending, lifting, and standing for extended periods., • Excellent time management skills and ability to prioritise tasks effectively., • Good communication skills to interact with colleagues and supervisors.The Kind of Person We're Looking For: We're not just hiring skills - we're hiring the right attitude. Our ideal team member is: Collaborative - You enjoy working with others and always lend a hand when it's needed. Ambitious - You look for ways to improve how things are done and take pride in doing your best work. Results-driven - You look for ways to improve how things are done and take pride in doing your best work.. Empowering - You show initiative and aren't afraid to ask for help or try new tools and approaches. Supportive - You show initiative and aren't afraid to ask for help or try new tools and approaches. OK, I'm interested...but is it really the job for me? As our Cleaner, you will: • Be required to travel across the district and work at various locations ranging from Residential to office accommodation., • Have basic Cleaning Skills: Proficiency in fundamental cleaning tasks such as sweeping, mopping, vacuuming, dusting, and sanitizing., • Have knowledge of Cleaning Products and Equipment: Familiarity with common cleaning products, tools, and equipment used in the cleaning industry., • Have Health and Safety Awareness: Understanding of basic health and safety practices related to cleaning, including proper handling of cleaning chemicals and adherence to safety protocols., • Be reliable and punctual with a proven track record in previous roles., • Have the ability to be flexible and adaptable to changing workloads and environments. We offer excellent conditions of service, including: • 25 days annual leave (pro rata), increasing after three years' continuous Local Authority service by one day per year up to the maximum of 28 days, plus bank holidays., • Local Government Pension Scheme (generous employers pension contributions)., • Family friendly policies., • Cyclesheme and assisted car purchase. Closing date: 09:00, Wednesday 1 July 2026 JBRP1_UKTJ

Facilities Administrator Norwich £18,000 per annum Part time, 4 days per week Permanent We are looking for a proactive and organised Facilities Administrator to support the day-to-day operations of a busy and dynamic site on a part time basis across 4 days. This is a varied role offering exposure to facilities management and tenant engagement. Monday, Tuesday, Thursday: 9:00am to 3:00pm Friday: 9:00am to 3:30pm Key responsibilities Support Facilities Management services, including maintenance, security, and utilities Act as a point of contact for tenants, responding to day-to-day queries Assist with contractor coordination, site inspections, and FM systems Provide support with Health & Safety processes and compliance Assist with tenant onboarding, moves, and access to shared services About you Previous facilities, property or operations experience is essential Organised, proactive, and able to manage a varied workload Strong communication skills with a customer-focused approach For more information, please contact Megan at Atkinson Moss

Job Title: Senior Quantity Surveyor Location: Norwich Norfolk, with travel to sites. Hybrid working can be considered after probabtion period. Start Date: ASAP Salary: £68,000 - £70,000 per annum and car allowance Our client is a leading national property services contractor delivering repairs, refurbishment, compliance and building safety solutions across the UK. With a strong reputation for quality delivery and long-term client partnerships, they work extensively within the social housing, public sector and property maintenance sectors. Due to continued growth, they are seeking an experienced Senior Quantity Surveyor. This is an excellent opportunity for a commercially focused professional to play a key role in the successful delivery of planned refurbishment projects within a well-established and supportive environment. The Role Reporting into the Commercial Management team, you will be responsible for the commercial and financial performance of planned refurbishment and improvement works, ensuring projects are delivered profitably whilst maintaining strong commercial governance. Key Responsibilities Managing the commercial and financial performance of planned refurbishment projects Producing and reviewing valuations, cost reports, forecasts and commercial reports Managing subcontractor accounts, applications, payments and final accounts Pricing, negotiating and controlling variations Preparing budgets, cash flow forecasts and cost value reconciliations Working closely with operational teams to ensure commercial and delivery objectives are aligned Ensuring compliance with contract requirements, schedules of rates and client specifications Identifying, managing and mitigating commercial risks and maximising opportunities Supporting internal audits, governance processes and reporting requirements About You To be successful in this role, you will have: Proven experience as a Quantity Surveyor or Senior Quantity Surveyor within construction, refurbishment, planned works or social housing Experience working on framework-based or planned maintenance contracts Strong commercial awareness and cost management capability Experience managing subcontractor accounts and valuations Sound understanding of contractual and commercial processes Excellent communication and stakeholder management skills Strong IT skills, including Excel and commercial management systems Desirable HNC, HND or Degree qualification in Quantity Surveying, Commercial Management or a related discipline Experience working within local authority, housing association or public sector frameworks Package Salary up to £70,000 per annum Car allowance Performance-related bonus scheme Pension scheme Life assurance 25 days annual leave plus bank holidays Employee discounts and wellbeing benefits Paid volunteering day Employee referral incentive Ongoing training, development and career progression opportunities To enquire about this Senior Quantity Surveyor position or to apply for this Senior Quantity Surveyor please Contact Maryrisa or Holli - (phone number removed) or email (url removed)

Multi Skilled Maintenance Operative Salary: £35,000 - £40,000 (depending on experience) + Vehicle + call-out pay Location: Norfolk Overview We are looking for a reliable and self motivated Maintenance Operative with multi trade skills to carry out a variety of repairs and maintenance tasks across residential and commercial properties.You'll need to be organised, work well independently, and provide high quality work while delivering good customer service. Key Responsibilities Carry out general maintenance and repair work across properties Complete both planned and reactive repairs efficiently Perform a range of tasks including: Carpentry Plumbing Painting and decorating Plastering and tiling Groundworks and external maintenance Respond to tenant enquiries professionally Carry out property safety checks (e.g. fire, water safety, hazards) Maintain high standards of health and safety compliance Keep accurate records and reports of work completed Help maintain external areas and property appearance Manage your own workload and priorities Participate in out of hours emergency work when required Support or mentor trainees if neededKey Skills & Experience Strong knowledge of property maintenance and construction Experience with a range of building trades (carpentry preferred) Ability to work independently and solve problems effectively Good communication and customer service skills Basic computer skills (using mobile devices, email, apps) Ability to manage workload and meet deadlines Attention to detailQualifications & Requirements Essential: Relevant qualification (e.g. NVQ Level 3 or City & Guilds in construction/maintenance, ideally carpentry) or equivalent experience Full UK driving licenceDesirable: Plumbing and/or electrical qualifications Health & safety training (e.g. COSHH, working at height, asbestos awareness)Personal Attributes Professional and customer focused Flexible and able to handle multiple tasks Good teamwork and relationship building skills Proactive and organisedAdditional Information Role may require a DBS check Ongoing training may be provided. Duties may vary depending on service needs.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

On behalf of DWP, we are looking for an Estates Surveyor (Inside IR35) for a 12 month contract. This is a hybrid working role (three days per week office based - Norwich, Nottingham, Leicester & York). The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives. Working with DWP, you will be helping us to drive our priorities to: • Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society * Improve experience of our services while maximising value for money for the taxpayer. Job Purpose: Supporting the Asset Manager (LCW/Surveying) with delivery of the Life Cycle Works (LCW) strategy, you will manage the process of carrying out asset surveys across the estate and specifying the scope of works for LCW programmes. The role will include supporting the Estate's strategy portfolio appraisal and continued investment or disposal across a wide and varied portfolio, through the application or alignment to ISO 55001 with the aim of optimising the asset portfolio for DWP employees, customers and other stakeholders whilst at the same time maintaining the critical requirement of asset compliance. You will play a key role in our department's goal of improving the estate to provide a safer, more productive environment for staff and customers, whilst reducing the Department's carbon footprint. You will support the delivery of the Department's asset strategy commitments, working closely with the Service Delivery team and the national Facilities Management (FM) supply chain to optimise asset performance. As an Estates Surveyor, your main responsibilities will be to: • Support the Asset Manager (LCW/Surveying) in the delivery of the Asset Management Strategy for the Estates property portfolio. Shadow third party surveyors conducting asset collection surveys across the estate to ensure defined protocols for surveying are being followed. Review and validate third party asset validation reports and provide technical feedback including submitting asset change requests where applicable. Review applications for maintenance / upgrading works providing technical advice where applicable. Deliver the end-to-end asset surveying process from planning of asset surveys through to issue of a scope of works for a proposed project and initial cost estimate. Maintain the progress of the asset survey programme for the area of responsibility, ensuring the program is delivered in accordance with the schedule. Compile the asset survey results in a formal report with CIBSE condition ratings and photographic/documentary evidence and ensures that they are incorporated in the forward maintenance requirements. Essential: • Significant experience of asset condition surveying within a large commercial property portfolio. Extensive and detailed technical knowledge of building asset types and asset lifecycle management within diverse range of portfolios (Corporate, multi occupied, public facing) MRICS Has surveyed and planned lifecycle programs on large property portfolios. Up to date knowledge of the legislation, best practice and industry standards in relation to providing a safe, sustainable and compliant Estate. In depth knowledge of building asset types, their significance on legal compliance and improvements needed to support the Department's commitment to Net Zero Carbon and Greening Government Commitments. Understanding of end-to-end commercial construction project delivery process. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different

Driver / Handyman (Driver & Site Services Operative) Location: Norwich, Norfolk Pay: £17.00 per hour Hours: 37.5 hours per week Contract: 12-Week Temporary to Permanent Position Join the Farmsaver Team Farmsaver is an independent supplier of quality crop protection products and farm inputs to the UK agricultural sector. We pride ourselves on delivering a friendly, efficient, and high-quality service while providing cost-effective solutions for our customers. We are seeking a reliable and hardworking Driver & Site Services Operative to join our team based in Norwich, Norfolk. This is a varied and hands-on role combining nationwide deliveries with site maintenance and operational support duties. No two days are the same, making this an ideal opportunity for someone who enjoys a practical role and thrives in a fast-paced environment. Key Responsibilities Driving Duties • Deliver agricultural chemicals and farm supplies to customers across the UK., • Plan routes efficiently to ensure safe and timely deliveries., • Monitor traffic and weather conditions to support delivery schedules., • Act as a professional ambassador for the company when dealing with customers., • Carry out daily vehicle checks and maintain vehicle cleanliness., • Arrange vehicle servicing and MOT appointments and report any issues., • Undertake regular manual handling and lifting duties. Site Services Duties • Carry out general property and site maintenance., • Assist with warehousing and operational support tasks., • Remove rubbish and recycling materials., • Perform basic gardening and landscaping duties., • Feed and care for farm animals., • Support the upkeep and presentation of the site. Requirements • Previous experience in a similar driving, maintenance, handyman, warehouse, or site services role is desirable., • Must have proven driving experience., • Full UK driving licence required (held for a minimum of 5 years preferred)., • Comfortable driving throughout the UK., • Familiarity with GPS and navigation systems., • Ability to work independently and follow instructions., • Flexible and adaptable approach to work., • Basic IT skills, including email communication and online timesheets., • Physically fit and capable of manual handling tasks. What We Offer • £17.00 per hour., • 12-week temporary to permanent opportunity., • Company van provided during working hours., • A varied role with a combination of driving and practical site duties., • Friendly and supportive working environment., • Opportunity to work within the agricultural sector. Additional Information • Own transport is required to travel to and from work., • Flexibility is essential, as occasional overtime and weekend work may be required to meet customer delivery commitments. If you are dependable, practical, and enjoy a role where every day is different, we would love to hear from you. To apply or find out more about the role, please contact Louis

Service Charges & Rent Manager Location: Long Stratton, Norwich, Norfolk Salary: £49,680 per annum We have an exciting opportunity for a Service Charges & Rent Manager to be operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association’s portfolio, ensuring accuracy and transparency. Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation. Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner. Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions. Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction. Deliver a high standard of customer service ensuring customer outcomes are effectively delivered. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience (E). Evidence of continued professional development (E) Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Experience: Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits. Extensive experience in operational management and leading a customer facing team. A track record of customer excellence and performance against KPI’s Experience of change management and being and subject matter expert for changes in software and systems. Experience of working within a customer-focused environment and handling challenging customer interactions. Knowledge of housing management software and systems used to manage service charge billing and reporting. Experience of modifying and maintaining policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI’s. Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders. Skills, Knowledge and Abilities: Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents. Knowledge of developing IT systems for managing service charges & rents. Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts. Knowledge of the Regulator of Social Housing’s Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms. Coaching and leadership skills to enable a team to develop to achieve its full potential. Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively. Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner. Strong skills in financial modelling, budgeting, and forecasting Proficiency in using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: Coaching and leadership skills to enable a team to develop to achieve its full potential. Adopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally. Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues. Skilled in gathering and leveraging customer feedback to drive continuous improvements. Exceptional organisational and time-management skills, with the ability to manage competing priorities effectively. High level of attention to detail and accuracy in financial and service charge calculations. Excellent interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents. Proficient in Microsoft Office, particularly Excel, and housing management software systems. A proactive approach to continuous improvement and process development. This role may require occasional travel to different properties and meetings across the Housing Association’s portfolio. A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation). Please note this role is subject to a Basic Disclosure and Barring Service check Closing date: 14th June 2026 (00:00) Shortlist date: 15th June 2026 Interview date: TBC