Retail operations jobs in United Kingdom - Page 2

Company Description At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar! Job Description Your Role at Raising Cane’s: The Restaurant Leader is responsible for strategic direction for their restaurant and must maintain operations standards and drive results through people development, sales and profit growth. This role is tasked with teaching, modeling and upholding Raising Cane’s culture standards for all crewmembers, customers and partners. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. Your Impact and Responsibilities: • Purpose of the position:, • Ensures overall financial success of the restaurant and is responsible for forecasting and budgeting, • Ensures overall restaurant compliance to company standards, policies and laws, • Hires and terminates management-level crewmembers including status change and payroll process, • Creates crewmember work and training schedules, • Develops management-level crewmembers including performance management, • Acts as manager on duty, opens and closes the restaurant, manages cash handling, • Monitors profit and loss statements, develops and executes strategy in all areas of financial and operational performance, • General to the role:, • Enforces Raising Cane’s policies and standards, • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed, • Deploys crewmembers during a shift and provides exemplary customer service, • Utilizes reward and recognition program for the crewmembers in the restaurant, • Authorizes employee functions requiring manager approval (e.g. discounts, timeclock overrides, etc.), • Ensures cleanliness of the restaurant and ensures the facility is in good working order, • Achieves and maintains training restaurant status, • Achieves “meets expectations” or better metrics in all crewmember and operations performance metrics Requirements for Success: • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing, • Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills, • Able to work effectively and efficiently both independently and collaboratively, • Able to recognize problems, set goals, create plans and convert plans into action to solve problems, • Able to measure performance, subjectively and objectively with a high level of emotional intelligence, • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly, • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training, • Able to manage all public dealings in a professional manner, consistent with Raising Cane’s policies and acts as a brand ambassador inside and outside the restaurant, • 5+ years of restaurant or retail management experience, • New restaurant opening and local restaurant marketing experience preferred, • GCSEs or equivalent required, some tertiary education preferred All your information will be kept confidential according to EEO guidelines. Note: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applying

Company Description At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar and grow our number of restaurants all over the world. Job Description Your Role at Raising Cane’s: The Area Leader of Restaurants (ALR) is a field-based leader responsible for directing and operating multiple restaurants within an assigned area, while leveraging and directing the Area Business Unit team. This role is fully accountable for all restaurants within an area including new restaurant growth, revenue and sales growth, profitability, and human capital management. The AL is focused on near-term, restaurant-level results in the area which in turn create sustainable and long-term value for the company. This role operates with autonomy and authority across multiple locations. Your Impact and Responsibilities: Restaurant Support • Maintains full responsibility for financial performance that directly impacts restaurant operations and is accountable to all aspects of the restaurants’ EBITDAR – including financial reporting and forecasting, budget planning and management, and financial performance, • Engages, negotiates and monitors services/contacts with outside vendors, • Stays abreast of compliance initiatives and laws impacting restaurant operations in their Area, including implementing compliance measures, • Directs the implementation of Company policies, • Builds and executes operational plans from the ground up, including updating operational plans by conferring with Managers to formulate, implement, and review these plans, • Plans, organizes coordinates, and directs resources in their Area, including directing restaurant leadership while leveraging and directing the leaders overseeing marketing, training, recruiting and growth (Area Business Unit), • Determines higher-level staffing needs at restaurants, including planning and selection of more senior Managers, • Oversees and manages the performance and development of restaurants (and leadership) in their Area, • Ensures training provided to restaurant leadership as appropriate, • Audits operations at restaurants and implements changes to processes to improve productivity, • Delivers high-performing and best-in-class operations by leading and inspiring all restaurant Managers, and Crewmembers, identifying areas of opportunity, holding accountability, and celebrating successes in the restaurants, • Ensures all Company restaurant activities and operations are aligned to Raising Cane’s vision, mission, core values, and non-negotiables, • Delivers operations performance aligned to sales driven and profit smart philosophy, • Identifies current needs and gaps to directly support from the Business Unit team to achieve desired results, • Directs area marketing support by developing and improving plans to effectively utilize media, sponsorships, and active community involvement, • Directs area training support to assist underperforming restaurants, certify training restaurants, facilitate rollouts, and assess effectiveness of current training programs, • Directs area recruiting support to assess needs, build recruitment strategies, and allocate resources to attract and onboard all levels of restaurant crewmembers, • Collaborates with functional leaders to screen and hire best-in-class functional experts for the Area Business Unit team, • Collaborates with functional leaders in all personnel management of the Business Unit team which include compensation, performance reviews, expense management, and PTO review and approvals, • Provides insight and feedback to RSO and functional crewmembers on the effectiveness and usefulness of all restaurant programs, systems, and tools, • Recognizes when potential gaps in support, processes, and/or tools for the restaurants exist and notify the appropriate parties for resolution Requirements for Success: • 4+ years’ experience in the restaurant industry with multi-unit leadership experience, • Multi-unit retail or restaurant operations experience, • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing, • Strong decision-making capabilities and able to deliver within tight deadlines, • Self-driven, flexible, and highly energetic with strong analytical, written, and verbal communication skills, • Able to work effectively and efficiently both independently and collaboratively, • Action and results orientated with a strong commitment to quality and date-driven results, • Able to see the “big picture” and focus on unit level performance concurrently, • Able to work a varied schedule related to business needs including days, evenings, and weekends, • Required to live within assigned area and ability to travel when needed, • Microsoft Proficient: Word, Excel & Power Point, • High school diploma or equivalent; Bachelor’s in related field preferred All your information will be kept confidential according to EEO guidelines. Note: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applying

We're currently recruiting a dedicated Cafe Supervisor to help ensure the smooth running of the operations in a major High Street brand on a part time basis, contracted to 24 hours per week. As a Cafe Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: Variable shifts Could you bring your spark to Costa? Here's what you need to know before applying: Your key responsibilities may include: • Ensuring all deliveries are checked and stored promptly and correctly, • Supervising a team, creating a positive environment where the team feel welcomed and supported, • Being a responsible key holder, • Using the till, taking order and receiving payments, • Assisting with weekly bookwork and any other duties that are necessary, • Producing weekly rotas following the manager's guidelines, • Placing orders for stock to maintain the correct stock levels, • Delegating where necessary and ensuring the team are proactive at all times, • Complying with Food Handling & Hygiene standards, • Previous experience supervising frontline teams within a similar environment, • Good communication skills with a focus on great Customer Service, • Team player and can-do attitude Job Reference: com/2204/K86501/52804325/WJ #One Retail Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world. We’re looking for an enthusiastic and people‑focused Team Leader to support the day‑to‑day running of our flagship store. This is a hands‑on, shopfloor‑based leadership role, where you’ll coach, motivate and support a large front‑line team to deliver exceptional service across both shopfloor and back‑of‑house areas. Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku. What's In It For You... * £16.80 per hour * 25 days holiday (pro-rata) * GymPass * HBO Max & Discovery+ Subscription as well as exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content * Staff discounts on Studio Tour tickets, retail, food and beverage * Access to Friends and Family events * Option to join our pension and private healthcare schemes Your Role Accountabilities • Run the shopfloor and back‑of‑house areas on shift, ensuring clear priorities, effective deployment and smooth workflows throughout the day., • Maintain a strong physical presence on the shopfloor, responding quickly to trading demands, queues, replenishment needs and guest issues., • Coordinate shopfloor and stockroom activity to ensure product availability, efficient stock movement and minimal disruption to trading., • Set and maintain standards across service, presentation, cleanliness and safety, addressing issues immediately and constructively., • Lead and direct colleagues during peak periods, reallocating resources as needed to support customer flow and operational demands., • Coach colleagues in the moment, reinforcing service expectations, product knowledge and brand behaviours., • Support onboarding and buddying of new starters, ensuring they can confidently operate in both shopfloor and back‑of‑house environments., • Act as first point of escalation for operational issues, resolving where possible and escalating appropriately., • Champion health & safety, loss prevention and compliance, ensuring procedures are followed at all times. Skills & Qualifications • Experience as a Team Leader, Supervisor or Senior Sales Assistant in a fast‑paced retail environment., • Passion for coaching, developing and motivating others., • Strong customer‑service focus with confidence leading large teams., • Great communication skills and a proactive, hands‑on leadership style., • Experience across both shopfloor and back‑of‑house operations., • Comfortable using POS and retail systems. Working Pattern This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays. Working hours are between 7am and 10pm. #T&R Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Contract: 12-month fixed term contract Location: Based in London, homeworking options in line with Crisis’ Hybrid Working Policy Salary: £56,919 per annum About the role The Finance Business Partner will play a critical role in delivering regular financial reporting, budgeting and forecasting in our Commerce & Enterprise and Policy & Social Change functions. Approximately 75% of this role partners with Commerce & Enterprise colleagues and 25% with colleagues managing Policy & Social Change. This role will provide insight and analysis, adhering to processes, controls, and ways of working that effectively support our Finance function and support stakeholders’ needs. It will also require some collaboration with our Transformation Leads who are leading on the implementation of a new finance system (xLedger). About you • ACCA/ CIMA or equivalent CCAB recognised accounting qualification or can demonstrate being qualified by experience., • Proven experience within a multi-site retail or hospitality environment within the charity sector, with a strong understanding of operational drivers and store-level performance., • Ability to analyse data, identify issues, and provide meaningful insights., • Strong communication skills with the ability to influence at all levels., • Strong understanding of core financial processes and operations., • Knowledge of financial controls and compliance frameworks., • Experience of contributing to finance transformation or systems-related change., • Commitment to Crisis’ purpose and values We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: • A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage, • Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy, • Pension scheme with an employer contribution of 8.5%, • 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave, • Enhanced maternity, paternity, shared parental, and adoption pay. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 10 May at 23:59 Interview process: Competency-based interview, including a presentation Interview date and location: Wednesday 20, Thursday 21, or Friday 22 May 2026 via Microsoft Teams AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contract our Talent Acquisition team to discuss how we can help. For more information about our work please visit our website Registered Charity Numbers: E&W1082947, SC040094

Company Name: Amorepacific UK Ltd Job Title: Key Account Management (Retail) - Laneige & Innisfree Job Location: Waterloo (London, United Kingdom)- (4 days in the office) Minimum Exp: 3+ Years (Beauty / Retail Industry) Salary: £38,000 to 50,000 PA Job Summary: In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities. Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability. Principal Accountabilities: Retailer Partnership Management: • Develop and maintain strong relationships with key retail partners, such as Boots and Sephora, as well as other relevant stakeholders., • Collaborate with retailers to understand their business goals, objectives, and requirements., • Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence., • Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth., • Ensure effective communication and alignment of strategies with retail partners., • Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives. Sales Excellence: • Implement and optimize sales operations processes to enhance efficiency., • In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities., • Develop and implement strategies to maximize sales and profitability., • Analyze market trends and competitor activities to identify growth opportunities., • Collaborate with marketing teams to develop campaigns that drive sales both offline and online. Business and Operations Management: • Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency., • Collaborate with internal teams, including marketing and supply chain, to support business objectives., • Monitor and analyze sales performance data to identify areas for improvement., • Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by BGM., • Identify emerging markets and market shifts, staying fully informed about new products and competition status., • Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives. Qualification and Experience • 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Space NK, Boots, Sephora, Harrods and similar establishments, will be given preference., • Experience in all aspects of developing and maintaining sales strategies to meet company objectives., • BA or higher degree in Business, Marketing or Management; MBA a plus., • Experience in marketing operations, brand communications, and launch support execution., • Understanding of customer and market dynamics and requirements. Skill Sets • Strong financial and analytical background., • Strong understanding of customer and market dynamics and requirements., • Strong presentation and networking skills with internal and external counterparts., • Strong communication and negotiation skills., • Excellent multitasking and project management skills., • Strong leadership and mentoring skills., • Excellent organizational skills and work ethic., • Strong ability to influence a team into moving towards a unified vision and objective. Personal Attributes • Able to work under pressure and a tight schedule., • Willingness to travel and work in a global team of professionals., • Excellent communication & interpersonal skills., • Adapt to changes and environments quickly and be a team player., • Effective problem solver., • Innovative thinking for market trends., • Multi-functional and project management skills., • Ability to work independently/ be a self-starter., • Energizes and Enables others., • Demonstrates Learning Agility., • Drives Creativity and Innovation., • Goal-driven and numbers-driven., • Strives for excellence in execution.

Visa Documentation Agent Salary – £26,436 Location – Wandsworth, SW18 1UN Working Style – Office based + Varying shifts. Why Join Us? Recognised as a Great Place to Work for three consecutive years, we are expanding our operations in London and seeking enthusiastic Customer Service Representatives to join us at our newly revamped offices in South West London. Join our vibrant, global family at TLScontact, where we collaborate with governments worldwide to facilitate seamless visa and consular services for travellers and citizens alike. With a rich history in visa processing, we are pioneers in applying our expertise to various government and citizen services, driving digital transformation and enhancing customer satisfaction. As an international powerhouse operating across 90 countries, with 150+ visa application centres and processing millions of applications annually, we are on the lookout for passionate individuals to join our team. Are you ready for an exciting adventure in a dynamic, international environment? Eager to be part of a diverse and inclusive team, united by our shared dedication? If so, you are in the right place! What You’ll Do: As a Visa Documentation Agent, you will be the first point of contact for visa applicants, ensuring a seamless and positive experience throughout the process. Your responsibilities will include: • Providing exceptional client service, guiding applicants through visa requirements., • Managing visa applications in accordance with established procedures., • Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy, • Welcoming applicants, assisting with application completion, biometric data collection and documentation., • Engaging with applicants to deliver outstanding service and support., • Maintaining accurate records and following administrative processes diligently., • Ensuring professionalism and a friendly demeanor at all times. Required Skills and Experience: • Strong communication and interpersonal skills., • Administrative proficiency with computer systems., • Excellent spoken and written English; fluency in any other language is an advantage, • Prior customer service experience, preferably in a client-facing role., • Ability to build rapport and maintain relationships with diverse clientele., • Attention to detail and the ability to work autonomously., • Self-motivation and reliability, with excellent time management skills., • Experience of working face-to-face in a customer service role or retail environment, • Working in a fast-paced multi-cultural collaborative team environment, and at times in a high- pressure environment during high seasons, • Experience in a Public Sector / Government client working environment is a plus. What We Offer: • Starting salary of £26,436, • Travel allowance, • Generous holiday allowance, including additional leave and bank holidays., • Comprehensive benefits package, including pension, sick pay, and talent development opportunities., • Company-sponsored social events and team-building activities., • Cycle to work scheme, travel allowance., • Recognition programs, including Employee of the Month and Top Agent rewards At TLScontact, we are proud to foster an inclusive work environment where diversity is celebrated and valued. We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability. Please note that all successful applicants will be required to undergo an enhanced level Criminal Record disclosure. Join us on our mission to redefine global visa and consular services – apply now and embark on a rewarding journey with TLScontact! Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK. Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role. Please find below our Privacy Notice for Recruits:

We are partnering with an international luxury fashion house to appoint a Store Director for one of its most strategic global locations, situated within a world-renowned luxury department store in London, making it one of the most commercially important locations worldwide. The Store Director will oversee a multi-category concession spanning womenswear, accessories, and menswear. Operating within a dynamic department store environment, the role requires a commercially driven leader who can combine strong people management with strategic relationship-building across the wider store. Key Responsibilities Commercial Leadership • Drive the performance of one of the brand’s most important global locations, delivering strong and consistent sales results., • Identify opportunities to grow existing client relationships while continuing to attract new high-value clientele., • Ensure all product categories perform to their full potential through strong commercial focus and team engagement. Team Leadership • Lead, inspire, and develop a team of 20+, creating a high-performance and service-led culture., • Provide structure, coaching, and leadership development to strengthen the management team autonomy and impact., • Ensure clear accountability and strong operational standards across the entire team. Client Experience • Maintain exceptional luxury service standards aligned with the expectations of a top-tier international department store., • Support the team in building strong relationships with VIC and international clients., • Drive clienteling initiatives to strengthen retention and long-term loyalty. Internal Relationship Management • Act as a key ambassador for the brand within the department store, building strong relationships with internal stakeholders across buying, retail leadership, and operations., • Successfully navigate a highly competitive concession environment to maintain strong visibility and influence for the brand. Operational Excellence • Oversee all operational aspects of the concession, ensuring seamless collaboration between front-of-house and back-of-house teams., • Maintain exceptional visual merchandising, stock management, and store presentation standards. The Ideal Candidate • Significant leadership experience within luxury fashion retail, ideally within a flagship or department store concession environment., • Proven experience managing large teams and developing management-level talent., • Strong commercial mindset with the ability to drive performance in high-volume luxury retail., • Exceptional relationship-building skills with the ability to influence stakeholders within complex retail environments., • Experience working within a major international department store is highly advantageous. Eligibility: you must have a valid working visa to apply for this role

Sales Manager – London Hospitality Drive growth. Win new customers. Make real impact. Join one of the UK’s most dynamic premium water companies. Tŷ Nant Water produces and distributes a portfolio of leading water brands across 4 production sites in England, Scotland and Wales — including Tŷ Nant, TAU, Llanllyr Source, Decantae, Strathmore and Fonthill Spring Water. Together, these brands give Tŷ Nant one of the strongest and most versatile water portfolios in the UK. The company supplies customers across luxury hospitality, national hotel and QSR groups, wholesale and on-trade distribution, retail and forecourts, travel-catering, NHS and emergency services, utilities, private label, and major leisure, sports and arena venues. Recognised in the Sunday Times 100 50 (2025), Tŷ Nant’s rapid expansion is driven by increasing customer numbers, entry into new sectors and a commitment to delivering an exceptional customer experience. This momentum is creating significant opportunities for talented people who want to make a meaningful impact in a fast-scaling organisation. With natural sources in both England Wales and Scotland, the company manufactures across multiple formats - glass, PET, aluminium cans, aluminium bottles, Tetra Pak Cartons and water coolers - ensuring relevance across every channel it serves. We’re now hiring a Sales Manager to spearhead commercial growth and unlock new distribution through customer acquisition across the London hospitality sector. The Role • Own the entire new-business pipeline across London’s premium hotels, restaurants and bars, from prospecting to pitching to closing., • Identify high-value opportunities across luxury groups, iconic venues, trend-led bars, and top restaurants, building a targeted universe of prospects., • Map the market, uncover whitespace, and strategically prioritise sites that elevate brand visibility and volume., • Deliver standout brand pitches that bring the relevant Ty Nant portfolio to life for buyers, F&B teams, and group decision-makers., • Negotiate commercial terms that secure profitable, long-term listings and maximise brand presence in each venue., • Work closely with Marketing and Operations to ensure seamless onboarding once deals are won., • Champion the brand across the London hospitality scene, building networks and opening doors in hospitality environments. About You • A natural hunter — energised by prospecting, pitching and closing new accounts across London’s hotels, restaurant groups and independent venues., • Proven success winning new business within Hospitality, HORECA and the wider On-Trade, ideally across premium or multi-site environments., • A deep understanding of the London hotel, restaurant, bar and café landscape, with strong intuition about where the best opportunities sit., • A confident, polished communicator able to influence senior decision-makers, F&B teams and group buyers across premium venues., • Highly driven, resilient and motivated by targets, autonomy and the fast pace of London’s hospitality sector., • Strategic and organised, with the ability to build, manage and convert a high-quality pipeline consistently., • Commercially sharp, able to tailor pitches to customer needs and articulate the value of a multi-brand premium water portfolio. Interested? If you thrive in high-growth, premium-brand environments and want the freedom to make a big commercial impact, I’d love to chat. We are an equal opportunities employer and welcome applicants from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age. Advocate Group is the sole and exclusive talent partner for Tŷ Nant. All direct or third party applicants will be forwarded to Advocate Group for processing. Please get in touch with Roxy Gadd or click “Apply Now” to be considered.

Are you a strategic thinker with a passion for client relationships and team leadership? We’re looking for a Senior Account Manager to play a pivotal role in driving client success, operational excellence, and team development. 🌟 About the Role As a Senior Account Manager, you’ll sit at the heart of our client operations—overseeing a portfolio of accounts while mentoring and developing a high-performing account management team. You’ll ensure service excellence, strengthen client partnerships, and identify opportunities for long-term growth. 🔑 What You’ll Be Doing • Own and maintain accurate client data, health scores, and pipeline visibility, • Drive strategic account growth through relationship building, retention, and cross-selling, • Coach and develop Account Managers and Executives to deliver high-quality client communications, • Oversee support workflows, ensuring efficient triage, escalation handling, and SLA performance, • Establish and track performance metrics to improve service quality and team output, • Lead adoption of operational tools (e.g. Freshdesk), ensuring effective implementation and usage 👤 Who We’re Looking For • Proven experience in account management or client services (tech, media, or managed services preferred), • Strong leadership skills with a passion for coaching and developing others, • Experience with CMS platforms (e.g. Navori, Embed, Tripleplay) and ticketing tools (e.g. Freshdesk, Zendesk), • Highly organised with a track record of managing data accuracy and meeting SLAs, • A strategic mindset with the ability to prioritise growth over day-to-day tasks, • Calm, professional, and confident managing multiple priorities, • Flexible and willing to step up during peak periods Bonus: Experience mapping customer journeys in retail or restaurant environments 🎁 What You’ll Get • A dynamic, energetic team where you can grow your career, • A senior role with real influence over how the function evolves, • Opportunities to expand your responsibilities as we scale, • Company pension scheme, • Private medical insurance (coming soon), • Overtime opportunities during peak periods 👉 Ready to take the next step in your career? Apply now or get in touch to learn more!

Luxury Retail Manager – Piccadilly, London The Whisky Shop is seeking a Retail Manager to lead our flagship Piccadilly store. This is an exciting role at the heart of the UK’s leading specialist whisky retailer. We are looking for a commercially minded leader with deep roots in London’s luxury or premium on/off-trade scene. This role requires someone who can drive sales, build meaningful relationships, and deliver a consistently high standard of in-store experience for our customers. Key Responsibilities • Lead and manage the day-to-day operations of the Piccadilly flagship store, ensuring a seamless, elevated customer journey at all times, • Drive sales performance, profitability, and KPIs through clear commercial focus and leading by example., • Continuously manage, develop and inspire a high-performing team, ensuring excellence in customer service, product knowledge, and sales execution, • Deliver ‘approachable’ luxury hosting, including customer welcome, storytelling, upselling, and closing high-value sales, • Build and maintain strong relationships with high-net-worth clients, collectors, and whisky enthusiasts, • Drive and grow in-store events, positioning Piccadilly as a destination for premium experiences and as a hub for our London-based Loyalty programme Members., • Oversee high store standards, visual merchandising, and stock management in line with our brand expectations Skills and Experience • Minimum 5 years’ experience in a senior retail or hospitality management role within luxury retail or premium environments, • Proven commercial track record, with strong experience managing margins and analysing sales performance data, • Natural salesperson with the ability to engage, upsell, and close across a diverse, high-value clientele, • Established network in London, with an existing client base or strong potential customer address book, • Credibility and confidence working with brands and suppliers, including hosting visits, whisky tastings and events, • Excellent communication skills across phone, email, and WhatsApp, with a focus on building long-term client relationships., • Entrepreneurial mindset with a proactive approach to business development, • Passion for premium whisky and spirits, with a desire to create exceptional customer experiences, • Confidence and enthusiasm for content creation, with experience across social media channels, is a strong advantage - with the ability to bring the Piccadilly store experience to life digitally Salary £40,000 - £60,000 depending on experience + discretionary six-monthly bonus If you think this sounds like you, and are ready to take ownership of one of our most iconic locations, we would like to hear from you.

Stuart is a sustainable 🌱 last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe. Our Mission 🚀 We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience. Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, and eCommerce to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 100+ employees with 90+ nationalities working across France 🇫🇷, Poland 🇵🇱, Spain 🇪🇸 and the U.K. 🇬🇧 It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌 About the role 😁 Are you ready to play a pivotal role in propelling our company to new heights? As a Key Account Manager at Stuart, you won’t just manage accounts - you’ll be a driving force behind our expansion across the dynamic Retail, Grocery, and Food sectors. Imagine being the architect of strategic relationships with some of the most iconic brands on the high street and beyond. You will be responsible for nurturing and scaling a portfolio of enterprise-level partners, ensuring Stuart remains their primary choice for last-mile logistics. In this role, you will report directly to the Head of Account Management for the UK. What will I be doing? 🤔 • Strategic Growth: You will create, manage, and implement bespoke growth strategies for your portfolio of key Retail, Grocery, and Food accounts., • Upselling and Cross-Selling: You will drive revenue by identifying upselling and cross-selling opportunities to scale service adoption and partnership value., • Target Alignment: You will set and agree on ambitious growth targets for your clients, ensuring these goals align with the overarching strategy of their respective verticals., • Relationship Management: You will build deep, ongoing relationships with key decision makers - from C-suite executives and Business Owners to Operations Managers and technical teams., • Stakeholder Advocacy: You will ensure your key accounts are satisfied by effectively communicating their needs to internal stakeholders and influencing action across the business., • Retention & Mitigation: You will proactively identify churn risks within your portfolio and implement robust action plans to mitigate them., • Presence: You will meet clients face-to-face and maintain a consistent cadence of regular calls and check-ins to stay ahead of their needs., • Product Expertise: You will become a power user and expert in our Product, Platform, and Operations to better consult your clients., • Cross-Functional Collaboration: You will collaborate across teams (Sales, Operations, Product) to focus client-facing efforts, identifying systemic issues and pioneering innovative solutions., • Pitching & Presentation: You will build and deliver compelling demonstrations, data-heavy presentations, and renewal pitches. What do we need from you? 😎 • Experience: 4+ years of client-facing experience (preferably in a B2B environment with large enterprise clients); consulting experience; or high-level project management experience., • The "Hustler" Mentality: You are hungry to learn, adaptable, and eager to exceed client expectations in a demanding, fast-paced environment., • Solution-Oriented: You always look for innovative ways to make things work rather than finding reasons why they won’t., • Project Mastery: Proven experience managing and/or supporting complex projects involving multiple stakeholders across different departments., • Analytical Rigor: You have a strong analytical mindset and use data to inform every decision; familiarity with Excel is required., • Consultative Approach: You have a natural desire to understand your client’s unique pain points and work tirelessly to find a solution that fits their specific business model., • Tech Savvy: You are comfortable using Microsoft Office and Google Workspace to create high-impact presentations and conduct deep-dive analysis. The stuff you wanna know 😉 • Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉, • Hybrid working model and flexible hours ✨ Current benefits include: • Food allowance £200 monthly (groceries/restaurants/food apps etc) 🥗, • Stuart is putting Mental Health Awareness first! Wellness Allowance to use in any gym or sport class🧘, • Cycle to work scheme 🚲, • Private healthcare 🏞, • 30 days per year working from anywhere" At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌 Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙 Please note: We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly.Thank you 🤗 Want to learn more about us? Visit ___

Salary: £30k + 100% OTE Equity: 0.08% to 0.1% Location: Shoreditch, London In person/remote: 4x/week in-person; hours 09:30-18:30 Benefits: therapy, minimum 30 days holiday + bank holidays + day off for birthday + company shutdown over Xmas, company-paid lunch on Thursdays About the company Spill’s mission is to reduce unnecessary emotional pain by making high quality mental health support easily accessible for people around the world. We have already achieved a lot, we recently delivered our 100,000th therapy session that was free for the person who accessed it, but still have so much more to do. Our product is ranked as the UK’s #1 employee assistance programme on Trustpilot, we are proud to support more than 600 small to medium sized organisations (including big names like Hello Fresh, Cleo and Wild) and over 30,000 employees. On the company itself, we operate with an intentionally small HQ team (currently 6 full time employees, 2 are engineers), and we work in-person together in Shoreditch, London. We could go on, but our company handbook is public, so you can read that here to get a fuller sense of the company’s mission, strategy and ways of working. About the role Over the past year we’ve successfully expanded our market presence by refining our product offering and building scalable and cost-effective channels for growth. With rising market demand for impactful mental-health related employee benefits, now’s the time to expand our marketing and sales team to continue on this trajectory. You can think of this role having three important missions at Spill: • Drive growth: You're directly responsible for fuelling Spill’s growth and helping it reach the next stage. Every deal you close brings in revenue that funds product development, new hires, and expansion. At a startup, your individual contribution has an outsized impact on whether the company succeeds or fails., • Solve real problems: Your main focus is to help businesses solve specific people-related challenges by introducing them to a product that can genuinely improve their operations. You're not just selling software - you're helping companies to improve employee productivity, reduce absenteeism, and free up precious HR resource., • Be the voice of the customer: You're the bridge between the market and the product team. You’re responsible for gathering valuable customer insights and sharing with the wider team to help shape the product roadmap, ensuring what gets built actually meets real market needs. What this role will actually do You’ll be the first AE to join our team, reporting directly into the Head of Marketing and Sales. As a two person team you’ll be focused on bringing Spill’s mental health and wellbeing offering to SMEs globally, on the frontlines of advancing our mission to transform the health and happiness of the world, one workplace at a time. This is your chance to join a high-performing team at an inflection point. The product and pitch are proven, and now we need someone who can execute with speed and intensity to help us capture the momentum and scale to the next level. Here are some examples of the types of tasks/projects you’re likely to be working on: • Preparing and presenting product demos. You'll need to build a good understanding of each prospects' pain points and needs at the start of the call, then tailor the product demo to their specific use case., • Managing your pipeline. You’ll be maintaining disciplined CRM hygiene by logging activities, moving deals through stages, and keeping accurate records of all communications., • Nurturing and closing deals. You'll be following up with prospects at various stages, answering questions, and sharing resources to nurture and convert leads post-demo., • Account management: You’ll continue post-sale relationship management to ensure that every new customer has a smooth onboarding experience., • Tracking sales performance: You'll track and monitor your progress toward monthly and quarterly sales targets, calculating what you need to close to hit your numbers. Requirements • You have experience working in a customer facing role. This doesn’t necessarily have to be a sales role, it could be a related field e.g. customer success or account management, recruitment, project management or retail/hospitality management., • You’ve got a basic understanding of full-cycle sales processes including outbound prospecting, discovery, pitching, product demonstration, proposal development, negotiation, and closing., • You thrive in a fast-paced, mission-driven start-up environment. This often means moving quickly, being adaptable and being willing to contribute beyond the remit of your core role., • You’re self-motivated and resilient. You thrive with ambiguity, handle feedback well, and stay motivated without the need for constant oversight., • You’re results driven, competitive and motivated by hitting targets, meeting deadlines and contributing to the overall growth of the company., • You have excellent written and verbal communication, negotiation, and relationship-building skills. That said, we recognise that experience will vary a lot between people, so please don't be put off if you don't meet these criteria exactly. We care about outcomes rather than tickbox criteria, and it's often the case that the perfect person for the role has a CV that looks a little different. Research (by Harvard University) shows that women are particularly likely to second-guess themselves and not apply — so if you're worried you don't meet all the criteria, get in touch anyhow and let us do the worrying. Nice to haves: • You have experience working in a B2B SaaS or SME sales environment, or a mission-driven or healthcare-focused organisation., • You’re comfortable using CRM tools like Hubspot.

About Refyne We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high-impact talent and make hiring feel seamless, and we guarantee our results every time! From entry-level to executive search, we bring market insight, global network depth, and a Refyned, high-touch approach. Whether you're building your founding team or hiring at scale - we're your people. Our Client Our client is a prestige beauty brand with a growing presence across luxury retail environments. Known for its refined approach to makeup and elevated product design, the brand focuses on thoughtful formulations, modern artistry, and exceptional client experiences. With a strong reputation within the premium beauty market, the business continues to expand within high-end retail spaces and is seeking passionate beauty professionals who can bring expertise, artistry, and outstanding service to every client interaction. Overview We are seeking a Assistant Business Manager to support the leadership and performance of a luxury beauty counter within a prestigious retail environment. Working closely with the Business Counter Manager, this role will help ensure the counter delivers exceptional client experiences, strong commercial performance, and consistently high brand standards. As a senior presence on the counter, the successful candidate will lead by example through expert product knowledge, artistry services, and elevated client service, while helping motivate the team and support the daily running of the business. This position is ideal for an experienced Senior Beauty Advisor or Supervisor looking to take the next step within luxury beauty retail. Key Responsibilities Drive Counter Performance • Support the Counter Manager in achieving and exceeding sales targets and KPI’s., • Identify opportunities to maximise sales through expert consultation and personalised service., • Encourage repeat business by building strong client relationships., • Support daily counter operations and maintain strong retail standards. Deliver Exceptional Client Experience • Provide tailored consultations and product recommendations., • Build a loyal client base through exceptional service and relationship building., • Deliver engaging product demonstrations and beauty services., • Create memorable in-store experiences that position the counter as a destination for premium beauty. Lead by Example • Act as a role model for service, professionalism, and product expertise., • Support the Counter Manager in motivating and coaching the team., • Contribute to a positive, collaborative team culture focused on delivering outstanding results. Maintain Brand & Retail Standards • Ensure the counter is always presented to the highest visual merchandising and hygiene standards., • Demonstrate strong product knowledge and communicate the brand’s philosophy and values., • Support in-store activations, product launches, and promotional events. Qualifications • Experience within luxury beauty, prestige cosmetics, or premium retail environments., • Previous experience as a Senior Beauty Advisor, Supervisor, or Assistant Manager., • Passion for beauty, artistry, and delivering exceptional customer experiences., • Strong commercial awareness and ability to contribute to sales performance., • Confident supporting and motivating a team in a retail environment., • Excellent communication and relationship-building skills., • Highly organised with strong attention to detail. Additional Requirements • Ability to work retail hours including weekends and peak trading periods., • Passion for delivering luxury service and premium beauty experiences., • A proactive and positive approach to teamwork and business performance. Compensation & Benefits • Competitive salary with commission or performance-based incentives., • Generous annual leave allowance., • Product allocation and employee discounts., • Access to specialist product and service training., • Career development opportunities within a growing premium beauty brand. Contact details for this role; Emily Bentley 07441341665

Company Description Naturya is a B Corp business committed to offering nutrient-rich superfoods that empower individuals to lead healthy and active lives. Our product ranges include Soil Association, Certified Organic, Fair Trade, and Vegan certified options. We source our products from across the globe, ensuring the highest quality standards. You can find Naturya products at major retailers such as Holland & Barrett, Tesco, Sainsbury’s, Ocado, Waitrose, and on our website, Naturya.com, the Home of Super Foods! Role Description We are seeking a Social Media & Content Executive to join our team initially, on a six-months contract at our office in the London Area, United Kingdom. You will manage and create compelling social media content, assist in executing digital marketing campaigns, and support daily social media operations. Your responsibilities will include crafting engaging posts, monitoring social media performance metrics, and coordinating with the marketing team to maximize brand awareness and customer engagement. Key Responsibilities • Film and edit day-to-day social content, including Reels, TikToks, and Stories., • Execute the social content calendar, ensuring timely and consistent publishing., • Capture lifestyle, retail, event, and behind-the-scenes content that reflects the Naturya brand., • Create high-quality, on-brand content including photography, short-form video, graphics, and written captions., • Draft engaging captions aligned with Naturya’s tone of voice and messaging., • Manage community engagement across social channels, including comments and direct messages., • Monitor social trends, platform updates, and competitor activity to keep content fresh and relevant., • Track weekly performance insights and support reporting on reach, engagement, and conversions., • Collaborate closely with the in-house designer to ensure creative consistency across channels., • Support influencer collaborations and work with external agencies where required., • Assist with wider digital marketing activity including email campaigns, blog content, and other brand assets. Required Skills and Qualifications • 1 to 3 years’ experience in social media, content creation, or a similar digital marketing role., • Strong aesthetic eye and understanding of premium consumer brand presentation., • Comfortable filming and editing content using mobile and basic equipment., • Experience creating content for Instagram, TikTok, and other key social platforms., • Strong copywriting skills, with the ability to write captions in a clear and engaging brand tone., • Good understanding of social media scheduling and analytics tools., • Ability to track content performance and identify useful insights., • Experience using Adobe Creative Suite or equivalent editing/design tools is desirable., • A relevant portfolio of previous content work is required as part of the application and should be available to view. About You • A proactive, organised self-starter who is eager to grow., • Passionate about food, wellness, and sustainable living., • Someone who genuinely enjoys social media and has a strong feel for what works across platforms., • Comfortable being on camera where needed, and confident speaking to camera when required., • Strong awareness of consumer and social media trends., • Excellent communication skills, both written and verbal., • Able to work independently while also collaborating effectively with a wider team., • Flexible and comfortable working to tight deadlines in a fast-paced environment., • Hands-on, creative, and excited to bring ideas to life through content. What We Offer • 6-month fixed term contract, with potential to become a full-time role subject to performance., • £13,750 for the 6-months contract (£27,500 per annum equivalent)., • 14 days annual leave, including bank holidays., • Opportunity to gain hands-on experience in a well-established and growing consumer brand., • Access to our wide range of products and generous staff discount on Naturya products., • Regular free Office Snacks, Hot Beverages, Fresh Fruit, etc.

Do you want to own and grow strategic distributor relationships across EMEA, with real influence over revenue, brand presence and long-term partnerships? Are you energised by spotting commercial opportunities in international markets and turning insight, data and relationships into sustained sales growth? Would you thrive in a role that blends travel, autonomy and senior-level collaboration while shaping the future of licensed sports and fashion brands from a London base? MacGregor Black are partnering with a leading consumer brand on the search for a International Sales Manager. This is a Perm role based in London. You will be responsible for developing and managing strategic relationships with partners across EMEA, driving sales growth, and ensuring high levels of customer satisfaction. This role will involve occasional business travel throughout the region. Key Responsibilities: • Develop and execute sales and account plans to drive revenue growth and achieve targets across a portfolio of licensed apparel and accessories brands., • Identify and acquire distributor partners across Central Europe, Scandinavia, and the Middle East., • Identify upselling opportunities and introduce new products or services to existing partners., • Build trusted relationships with partners, understanding their business models across wholesale, retail, and online channels., • Analyse sales data and performance metrics to inform decision-making and adjust business plans., • Conduct market research, monitor industry trends, and gather competitor intelligence to identify opportunities and threats., • Lead category management conversations with customers, using insights to influence commercial decisions., • Participate in key business meetings, including annual planning, commercial strategy, forecast validation, demand planning, and brand reviews., • Collaborate with internal teams (sales, marketing, operations, customer service) to ensure seamless coordination and customer satisfaction., • Provide weekly and monthly sales reports to senior leadership and the wider business., • Develop and implement consumer-focused brand-building plans with partners, including purchase and distribution targets. What We’re Looking For: • Proven experience as an International Accounts Manager, Distributor Manager, or similar role within the sports, fashion, or FMCG sector., • Strong understanding of the sporting goods and/or fashion industry, including key players and market trends., • Demonstrated ability to build and maintain strong relationships with international customers and distributors., • Excellent negotiation, communication, and presentation skills (internal and external)., • Strong analytical and problem-solving skills., • Proven track record of meeting or exceeding sales targets., • Proficiency in CRM systems and MS Office Suite., • Willingness and ability to travel across the EMEA region for client meetings, events, and trade shows., • Entrepreneurial mindset with creative thinking within defined brand guidelines., • Highly motivated and target-driven, with a collaborative team spirit., • Culturally aware and adaptable in diverse business environments., • Willingness to be office-based in London when not travelling, contributing to a high-performance team culture. Salary c £60k For more information, please contact John Stanley.

Programme Lead – Ad Server Migration (12 Month FTC) Location: London (Brook Green) – Hybrid (3 days a week on site) About the Role We’re looking for an experienced Programme Lead to deliver a business-critical ad server migration within a live, revenue-generating environment. This role is accountable for ensuring a zero-disruption transition of ad serving capabilities, protecting revenue, maintaining operational continuity, and setting up a scalable platform for future growth. You will act as the senior integrator across Technology, Product, Commercial and external partners, driving alignment, decision-making and delivery across a complex, high-stakes programme. What You’ll Be Responsible For Programme Leadership & Delivery • Own the end-to-end migration programme: scope, milestones, dependencies, risks, budget and outcomes, • Lead all phases: discovery, design, build, migration, testing, cutover and stabilisation, • Act as the single accountable owner for senior stakeholders across Technology, Commercial, Operations, Finance, Legal and Marketing, • Establish and lead governance forums, including steering committees and risk escalation, • Partner with Product, Engineering and Architecture to migrate core ad serving capabilities (trafficking, targeting, reporting, billing), • Oversee migration of campaigns, inventory, forecasting logic and integrations, • Prepare Sales, Ad Operations and Finance teams for the new platform, • Lead training, process redesign and operational transition, • Identify and mitigate technical, commercial and operational risks, • Drive rigorous testing (UAT, parallel runs, revenue validation), • Define and execute cutover strategy, including go/no-go criteria and rollback plans, • Lead post-migration hypercare and rapid issue resolution, • Transition the platform cleanly into BAU with clear ownership and monitoring What Success Looks Like • No material revenue loss or billing errors during migration, • Stable, fully functional ad serving platform post-cutover, • High confidence and adoption across commercial and operations teams, • Clear ownership, documentation and roadmap for ongoing optimisation What We’re Looking For Essential Experience • Proven track record delivering large-scale ad tech or media platform migrations, • Strong understanding of ad serving, trafficking, targeting, measurement, billing and reporting, • Experience leading complex, cross-functional programmes in revenue-critical environments, • Strong programme management discipline (planning, RAID, governance, exec reporting), • Experience in retail media, publisher or marketplace environments, • Experience working with global vendors and system integrators, • Understanding of ad tech ecosystem integrations (e.g. DSPs, CDPs/DMPs, identity solutions) Leadership Profile • Strategic thinker with strong execution focus, • Calm and decisive under pressure, • Commercially aware and outcome-driven, • Collaborative and highly influential across functions, • Pragmatic and hands-on when needed to unblock delivery The Challenge You’ll be operating at the intersection of short-term commercial delivery and long-term platform strategy. This migration must be delivered in a live trading environment with zero tolerance for revenue disruption, while also contributing to the development of a scalable, future-ready retail media platform. Success in this role means holding these competing priorities together—driving immediate delivery while shaping a platform that supports long-term growth. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Please email me

Chief of Staff (Retail & Operations Lead) Ref: YC47215 A Japanese brand is currently recruiting a Chief of Staff (Retail & Operations Lead) to join its London office as part of its European expansion. This role combines strategic execution as a key partner to the CEO with hands-on retail leadership, ensuring both operational excellence and premium brand experience in-store. Eligible applicants: • (O) Eligible visa: Permanent residence, Spouse, Partner, • (X) NOT eligible: YMS, Graduate visa, Student visa, Requiring visa sponsorship Work type: Hybrid working available Visa support: No Benefits: Staff discount, Pension scheme TYPE: Permanent, full-time WORKING HOURS: 9:00-17:00 from Monday to Friday SALARY: £45-50K depending on experience START: ASAP LOCATION: Central London Chief of Staff (Retail & Operations Lead) Main Responsibilities: • Translate CEO strategy into operational execution across retail, projects, and workflows, • Design and optimise operational processes, manuals, and project management frameworks, • Manage ordering, inventory, logistics, and import processes in coordination with HQ in Japan, • Support business expansion, including new store launches and operational improvements, • Drive efficiency through data analysis (spreadsheets) and digital/AI tools, • Deliver premium in-store customer experience and represent the brand on the shop floor, • Communicate the value and story of Japanese traditional products to customers, • Train, mentor, and manage store staff, • Build and standardise store operations, • Support new store openings and retail expansion initiatives Chief of Staff (Retail & Operations Lead) Ideal Candidate: • 3+ years’ team management experience in retail, hospitality, or a startup environment, • Hands-on mindset with willingness to engage in customer-facing retail operations, • Strong data analysis skills and proficiency in digital tools, • Business-level Japanese and English, • Experience in airlines, luxury hotels, or premium hospitality, • Startup or tech company experience, • Experience working closely with senior leadership (e.g. CEO support), • Proven track record in driving sales performance or improving customer satisfaction ** All applicants for the (Chief of Staff (Retail & Operations Lead)) must have the right to work in the country without any restrictions as the Company is not able to offer visa support. 1 **We regret that we cannot accept applications from Working holiday, Graduate or Student visa holders. *When contacting us, please include the job reference number (Ref: YC47215) at the top of your message. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Job Description Title: Full-time Sales Associate - Heathrow Airport Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

At Time+Tide, we do more than sell watches. We create a space where enthusiasts, collectors and the simply curious can come together to experience watch culture in a way that feels genuine, informed and engaging. Our London Watch Discovery Studio has now been open for over a year and has quickly established itself as a destination for the UK watch community. Named by Esquire as Britain’s best new watch shop, and with more than 200 Google reviews and a 4.9 rating for customer experience, it reflects the standard we set and the experience we deliver. Now we’re looking for a Studio Manager to build on this success and lead the next phase of growth! Studio Manager - London This is a hands on leadership role at the centre of our UK operation. You will be responsible for the day to day running of the Time+Tide Studio in London, overseeing retail operations, delivering exceptional customer experiences, executing events and continuing to grow a highly engaged community. What you will do: You will lead all aspects of retail performance within the Studio, from sales and stock management to ensuring every customer interaction reflects a premium and considered experience. You will develop strong relationships with clients, collectors, and VIPs, building long term loyalty and trust. You will plan and deliver events in collaboration with the UK General Manager and global team, ensuring each one is executed to a high standard and contributes to the ongoing growth of the community. You will help manage the Studio’s presence across social and owned channels, working with internal teams to create content that captures what is happening in the space and brings it to a wider audience. You will lead, develop, and motivate a team of Watch Specialists, fostering a culture that is knowledgeable, collaborative, and aligned with Time+Tide’s standards and team culture. What we are looking for: You bring strong retail leadership experience, a commercial mindset, and a genuine passion for watches. You are confident managing operations, sales performance, and stock, while maintaining an uncompromising focus on customer experience. You are organised, detail oriented, and able to balance multiple priorities in a fast moving environment. You communicate with clarity and confidence and lead by example. Most importantly, you care about delivering an exceptional experience for every customer who walks through the door. Why this role matters: The London Studio is a key part of Time+Tide’s global presence and a vital connection to the UK watch community. This role offers the opportunity to shape that experience every day and build on a strong foundation to deliver something truly outstanding. If you are ready to take on a leadership role within a growing global business, we would like to hear from you. HOW TO APPLY: Send us an email at , with your resume and cover letter AND answer these two questions: • What is your favourite independent watch brand and why?, • Why do you want to join Time+Tide Watches as our London Studio Manager? Full PD will be shared at the screening stage. Look forward to hearing from you! Time+Tide Watches.

Job Description As a Store Supervisor - Wembley at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be the fundamental link between our products and customers, whilst supporting and developing our Stylists. Key Parts Of The Role • Support and deputise if needed the management team in delivering KPI’s and implementing profit opportunities at Wembley Store, • Implement individual, daily and weekly sales targets for the store team to improve store performance as a Supervisor in Wembley, • Monitor KPIs and teams performance through running reports and updating the management team in Wembley, • Assist with store operations such as stock management, payroll, admin and rota, • Assist with the customers journey by offering an exceptional 1-2-1 service and ensure the customer comes first, • Inspire, motivate and develop the team through training, coaching and product knowledge as a store supervisor in Wembley Our Ideal Candidate • Passionate about the brand and living our values, • Strong customer service skills and experience in efficiently managing a team, • A good track record of developing and growing your team, • Experience in working to and driving KPIs and sales targets within retail as well as a good understanding of store operations, • Open to working at Wembley Store As part of LS&Co. you will be entitled to some incredible benefits, competitive salary and the opportunity to work for an iconic brand. As well as working for a much loved brand in a great working environment as a store supervisor, you will also have the opportunity to develop on the skills needed for your future career at Levi Strauss & Co. So if you’re a lover of all things denim and think this role is for you please submit your application today! LOCATION Wembley Store - Levi FULL TIME/PART TIME Full time

About OMNES: OMNES is a modern, sustainable and cost-conscious women’s fashion brand, designing ethically crafted clothing. OMNES means ‘all’, a reflection of the fact that we all need to work together to change the way we shop, wear and think about fashion. OMNES focus on timeless designs with playful pops of print and colour and a considered approach to how their pieces fit bodies of all shapes and sizes. OMNES was founded in London in 2021 by Jordan Razavi, who saw how ‘green premiums’ were causing a gap in access to better wardrobe choices and wanted to create a brand that would speak to this unmet need. The fashion industry is one of the world’s most prolific polluters, with millions of tonnes of textiles ending up in landfill every year, and global supply chain workers being underpaid and exploited. The detrimental impact is vast and improving the ways it operates could make a truly positive difference to the future of our planet and global community. OMNES strives to act as a responsible global citizen, treating the Earth with respect, and aiming to contribute to its repair. ROLE OVERVIEW: OMNES is seeking an experienced and dynamic Head of E-Commerce to lead and scale our online retail operations. The ideal candidate will have a robust background in fashion e-commerce, with extensive experience using Shopify. This individual will play a pivotal role in driving our digital strategy, enhancing the customer experience, and achieving our growth objectives. As Senior E-commerce Manager, you will report directly to the CEO and work closely with various departments to align our online presence with our mission and values. KEY RESPONSIBILITIES: Strategic Leadership: Develop and implement an e-commerce strategy that aligns with OMNES’s mission to revolutionize the fashion industry through sustainable practices. Platform Management: Oversee the day-to-day operations of our Shopify platform, ensuring seamless functionality and an optimal user experience. Performance Optimisation: Analyse key metrics to identify opportunities for improvement in traffic, conversion, average order value, and customer retention. Customer Experience: Enhance the online shopping experience by implementing user-friendly features and resolving any customer service issues promptly. Inventory Management: Work with the supply chain and merchandising teams to ensure accurate and efficient inventory management. Team Leadership: Lead and mentor the e-commerce team, fostering a culture of innovation, collaboration, and continuous improvement. Reporting: Provide regular reports to the CEO on e-commerce performance, trends, and opportunities for growth. QUALIFICATIONS: Experience: Minimum of 5 years of experience in a similar role within the fashion e-commerce sector. Technical Skills: Proficiency in Shopify and other e-commerce platforms. Strong understanding of SEO, SEM, and digital marketing strategies. Analytical Skills: Ability to analyse data and translate insights into actionable strategies. Leadership: Proven track record of leading and developing high-performing teams. Passion for Sustainability: Deep commitment to sustainable fashion and ethical business practices. WHAT WE OFFER • Competitive salary and benefits package., • Opportunity to work with a mission-driven company dedicated to making a positive impact on the fashion industry., • Collaborative and inclusive work environment., • Continuous learning and professional development opportunities. Join us at OMNES and be part of the change. Together, we can make fashion better.

Company Description At Naturya, we are committed to helping you get the most out of life through nutrient-rich foods sourced from around the world. As a proud B Corp business, we offer a range of Organic, Fair Trade, and Vegan friendly products. Our products can be found at major retailers such as Holland & Barrett, Tesco, Sainsbury’s, Morrison’s, Ocado, Waitrose, Boots, Amazon, and our website, Naturya.com. Role Description We’re looking for an National Account Executive, based in our central London office, to help us grow our commercial footprint, managing wholesale accounts, international distributors and unlocking new business opportunities. If you’re smart, ambitious, and ready to make things happen, this is your chance to join a purpose-led brand that’s shaping the future of food. Key Responsibilities • Manage and nurture existing wholesale and distributor relationships, ensuring smooth operations and strong partnerships., • Identify growth opportunities with existing accounts and pursue new account openings across retail and wholesale., • Support pitches, onboarding, and reporting for new and existing accounts., • Represent Naturya at trade shows and industry events. About You • A sharp commercial mind with a creative streak; you spot opportunities and love turning ideas into action., • A proactive, can-do attitude; you’re resourceful, resilient, and thrive on making things happen., • Detail-oriented and data-savvy; you love diving into numbers and making them work for you., • A genuine team player, with a passion for wellness, nutrition and healthy eating., • 2-4 years experience in a commercial role,with exposure to negotiations., • Undergraduate degree in Business, Marketing, or a related field., • Social media literate and keen to engage with various Naturya platforms. Must Haves • 24+ months experience in account management or commercial support in FMCG or a fast-paced consumer brand., • Strong written and verbal communication skills., • Resourceful and natural go-getter. What We Offer • Competitive Salary (£32,000 - £34,000 per annum, depending on experience), • Performance related annual bonus, • 25 Days Annual Leave (plus bank holidays), • 2 Volunteering days, • Opportunity to gain hands-on experience in a well established and growing consumer brand, • Access to our wide range of products, • Generous staff discount to buy products

Cobalt have partnered with an international project management and construction business who is looking to appoint a Business Development Manager to support the growth of its UK operations. This is a pivotal, front-end role focused on establishing market presence, developing client relationships, and securing new business across commercial interiors, fit-out, and project management sectors. You will act as the company’s primary commercial representative in the UK, working closely with an established international delivery team to build a sustainable pipeline and support long-term growth. Key Responsibilities • Identify, pursue, and secure new business opportunities across commercial interiors, retail fit-out, construction, and project management, • Build and maintain relationships with developers, clients, project managers, architects, consultants, and contractors, • Act as the on-the-ground representative, maintaining strong market visibility across active and upcoming projects, • Generate new opportunities while leveraging an existing base of warm leads, • Monitor procurement pipelines, tenders, and framework opportunities, • Position the business as a delivery partner for both UK-based and international clients, • Represent the company at industry events, networking forums, and client meetings, • Collaborate with internal teams to align opportunities with delivery capability, • Support the preparation of bids, tenders, and commercial proposals, • Provide market insight on competitors, pricing, and client expectations, • Build strategic partnerships to drive long-term pipeline, • Engage with senior stakeholders to unlock high-value opportunities Candidate Profile • Proven business development experience within construction, interiors, fit-out, or project management, • Strong network across developers, consultants, architects, or contractors, • Comfortable operating in a client-facing, autonomous role, • Commercially driven with a track record of generating and converting opportunities, • Strong communication and stakeholder management skills, • Entrepreneurial mindset, suited to a growing business environment Salary & Package • £40,000 – £45,000 base (flexible for exceptional candidates), • Performance-based commission/bonus (to be shaped), • Clear progression into a leadership role as the business grows This is a rare opportunity to join a growing international business at an early stage of its UK journey, with the chance to play a key role in shaping its market presence and long-term success. Please get in touch with to discuss and understand more about the role. If you do not hear back within two weeks, please assume that your application has been unsuccessful, but we will retain your details on file for future roles. When applying to any role through Cobalt, your CV will never be shared with a client without your prior consent. Apply in confidence below or get in touch with me for a confidential discussion about the position.

Regional Retail Director – Europe Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our ___ page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Lead the overall retail strategy and operational governance for POP MART’s physical retail network across Europe, • Oversee multiple regional retail teams and country Heads of Retail to ensure consistent execution and performance, • Strengthen POP MART’s retail presence through disciplined expansion, operational excellence, and strong customer experience, • Build scalable retail operating standards that support rapid European growth, • Work closely with regional leadership and headquarters teams to align on merchandising, supply chain, marketing, and brand standards Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Regional Retail Director, Europe is responsible for leading POP MART’s physical retail strategy and performance across all European markets. Reporting to the Head of Europe, this role oversees the Heads of Retail across the region, ensuring consistent execution, strong commercial performance, and alignment with POP MART’s brand and operational standards. Beyond store performance, the Regional Retail Director will also oversee Retail Operations Support across Europe, building scalable operational frameworks, standardised procedures, and operational infrastructure to support the company’s rapid store expansion across the region. This position requires a senior retail leader with strong experience managing multi market retail networks, driving store productivity, and building operational discipline within fast growing retail organisations. Responsibilities Regional Retail Strategy and Network Expansion • Define and execute the long term retail strategy for POP MART across Europe, ensuring sustainable growth and strong market positioning, • Oversee the regional retail expansion roadmap, including new store openings and Roboshop deployments across priority European markets, • Partner with the Europe leadership team to evaluate new market opportunities and retail entry strategies, • Ensure disciplined site selection, store rollout planning, and commercial viability for all retail expansion projects, • Provide strategic direction to country retail leaders while maintaining alignment with overall European growth priorities Retail Operations Governance and Performance Management • Oversee the performance of all physical retail channels across Europe, including stores and Roboshops, • Define regional retail KPIs and performance benchmarks covering sales productivity, footfall conversion, customer experience, and operational efficiency, • Review market level performance with country retail leaders and drive improvement plans where needed, • Ensure consistent retail execution and operational discipline across all markets, • Maintain strong alignment between retail teams and other regional functions including supply chain, real estate, HR, finance, and marketing Merchandising and Retail Experience Alignment • Work with merchandising team to ensure consistent merchandising strategies across European markets while allowing local adaptation where appropriate, • Work closely with headquarters and regional teams to optimise product allocation, stock planning, and inventory availability, • Maintain high standards in visual merchandising, store presentation, and in store brand experience across all markets, • Support the execution of regional campaigns, in store activations, and key product launches, • Provide market insights and consumer feedback to headquarters to support future product planning and development Retail Operations Support and Standardisation • Oversee the development of regional operational standards that support consistent store operations across Europe, • Build and maintain standard operating procedures covering store operations, Roboshop management, and retail execution, • Lead operations support teams to establish clear processes for store opening, operational audits, and retail compliance, • Drive operational improvements that increase store productivity while maintaining brand standards, • Ensure operational readiness as the European retail network continues to scale Financial Performance and P&L Oversight • Hold regional oversight of retail P&L performance across all European markets, • Review revenue growth, store productivity, and cost management across the retail network, • Work closely with finance teams on budgeting, Opex control, and investment planning for retail expansion, • Ensure disciplined financial evaluation for new store openings and retail initiatives Leadership and Team Development • Lead and develop a strong European retail leadership team, • Directly manage the Heads of Retail across multiple European regions, • Support the development of store leadership capabilities across the network, • Build a performance driven culture focused on accountability, operational excellence, and customer engagement, • Ensure strong communication and alignment between country retail teams and regional leadership Required Qualifications • 12+ years of senior retail leadership experience within international retail organisations, preferably in lifestyle, collectibles, designers retail, or fast fashion, • Proven experience operating at a regional leadership level, with prior reporting lines to a Regional Vice President or equivalent senior executive, • Demonstrated leadership of large scale retail networks, ideally overseeing operations across 100+ stores or equivalent multi market retail footprints, • Strong experience managing retail operations across multiple European markets, with exposure beyond the United Kingdom strongly preferred, • Solid track record in retail network expansion, new market entry, and scaling store operations in fast growing environments, • Strong commercial and financial acumen, including oversight of retail P&L performance, budgeting, and investment planning, • Extensive experience leading senior retail teams and developing multi country retail organisations, • Ability to operate effectively in fast paced and entrepreneurial organisations with evolving structures, • Strong cross cultural communication skills, with the ability to work effectively within a global organisation, • Fluent English required; additional European languages are advantageous, • Willingness to travel frequently across European markets and to headquarters Desirable but Not Essential • Experience in lifestyle retail, collectibles, luxury retail, or fast fashion sectors, • Interest in designer toys, pop culture, and collectible art, • Understanding of Chinese corporate culture and experience collaborating with China based headquarters teams is a strong advantage, • Mandarin language capability is an advantage If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. The Territory Leader plays a key role in driving the strategic and tactical execution of the Omnichannel Territory strategy within their assigned customer catchment or geographical area. This leadership position provides clear direction and visionary guidance to store teams, ensuring alignment with the company's broader business objectives. Key responsibilities include leading the business, people, trade, and portfolio strategies within the territory, ensuring these are integrated into daily operations. The Territory Leader inspires and empowers store teams to consistently deliver exceptional customer experiences, foster a positive team culture, and contribute to profitable growth. This FTC role is critical in shaping and executing strategies that not only benefit customers and teams but also ensure sustained profitability for the business. The role is fully accountable for fostering an inclusive culture that is aligned to our brand values: Customer Obsessed, Play to Win, We Are One, It Starts with Me THE ROLE • Lead an omnichannel Territory strategy aligned to the wider market strategy to deliver agreed OKR’s and drive profit through robust P&L control., • Territory strategy includes:, • Business Planning (Trade forecasting, process & risk management), • Trade plan (Customer, marketing, space & ranging), • People strategy (Engagement, succession, productivity & efficiencies), • Portfolio Strategy (Customer & commercial data), • Customer acquisition & engagement strategy (C Sat, insight, ecommerce catchment data), • Territory strategy should always use both on and offline data to inform decisions, • Accountable for the leadership and engagement of our store teams, • Deliver all business operational and trade activity across all stores within the Territory, • Quarterly and periodic review of Territory strategy with all relevant stake holders & business partners including: • Customer/Central operations / Trade & VM / BMD / Property / People / Compliance / H&S / Finance / Loss Prevention to review tactical execution and opportunity • Provide weekly feedback to influence trading opportunities, • Complete output focused visits in store/remotely to demonstrate sound leadership across the Territory, • Personal responsibility to adhere to all road safety measures ABOUT YOU • Adhere to all company policies and procedures, • An understanding of our customer demographic within the Territory, • Exceptional track record in leading successful teams through a people-first approach, • Role model an omnichannel culture throughout the organisation, • A track record of influencing stakeholders (up to and including director level) on complex and potentially difficult matters, • A Customer first, commercial attitude, • Demonstrates strong and effective situational leadership, • Encourages healthy work life balance, supporting their team to do the same, • Exceptional communication skills, • High emotional intelligence and integrity, able to challenge and accept challenge in a professional manner, • Role models and takes a proactive approach with own self-development, • Solution focussed and innovative, ability to think on feet and react to changes with pace in an ever-changing environment, • 40% staff discount plus friends & family discounts throughout the year, • Access to our reward platform for external discount and offers, • Private pension scheme, • Profit related bonus scheme, • Option to join our Healthcare Private Medical Scheme, • Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you, • All employees are covered by our life assurance policy from day one, • Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service), • Spread the cost of your commute with interest-free season ticket loans, • Do your bit for the environment and save money with our Cycle2Work scheme, • We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust DIVERSITY & INCLUSION STATEMENT We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, EMTB, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide. Currently we are hiring an Ecommerce Manager to join our team in London, as Ecommerce Manager you will be tasked with: · Take part in the definition of the overall digital sales strategy for the UK and North America. · Work hand in hand with marketing team to drive organic traffic, develop sales · Constantly optimize online stores to maximize conversion rates and performance · Overall management of brands Leoncycle/NCM/ET/FOO websites in the Uk and North America , Amazon and other local 3rd party E-Commerce platform stores such as planning, daily operations, advertising and promotions · Set up SEO to increase online presence of our website · Set up digital marketing and sales campaigns through Google, Facebook and other medium · Scheduling and communicating intensive site maintenance as needed, · Follow the global strategy to position the brand as a top e-bike player in local countries · Analyze sales-related data to predict future sales and stock forecasts Furthermore, you should have: · 10 years of working experience in E-Commerce, sales or consumer goods or marketing · Experience working with an international brand · Fluency in English · Excellent communication and interpersonal skills · Familiar with google and Facebook and other internet tools

This Deputy Store Manager position is based in our Northcote Road store, is full time (40 hours) and is available to start in approximately 4 weeks. WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Deputy Managers are a driving force in our stores. Partnering with the wider management team they deliver on their locations broad range of KPI’s, engaging and inspiring their teams with their well-honed commercial acumen. As a Deputy Manager at Trotters, you will be an impactful second-in-command, supporting the Location Manager by leveraging our 4 pillars of retail excellence to ensure the ongoing success of the location and team, and drive performance in their absence. MAIN RESPONSIBILITIES · Work in partnership with the Location Manager and the wider management team to ensure achievement of your Location’s performance targets and KPI’s across our 4 pillars. · Support the LM in driving excellent team participation, contribution & engagement, making recommendations on initiatives to inspire them to achieve excellence. · Maintain excellent knowledge of your location, interpreting, analysing, and delivering against location commercials and KPI's through Trotters best practice. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management; impart your understanding of local market, customer profiles and shopping behaviour onto team members to maximise sales and increase customer loyalty. · Nurture a dynamic sales environment, coaching team members to deliver a natural approach to sales using the Trotters Touch. · Make use of commercial tools to manage performance enhancing Product and VM floor moves, liaising with Management to execute; keep Trotters looking its best through up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Develop and coach the team with a flexible but consistent approach to differing people and situations, confidently feeding back on team performance to the Manager and Regional Manager when required. · Commit to continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Proactively resolve recruitment needs within the store, partnering with the Manager to attract, select and engage and onboard dynamic and driven team members. · Ensure team adherence to store administration, systems, and processes within our operational guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · A passionate and engaging manager with experience leading retail teams, preferably within the premium space. · Commercially astute, able to implement and drive initiatives to achieve outstanding outcomes. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. · Retail sales expertise, able to influence customer behaviour through elevated service, excellent product knowledge and consistent brand awareness. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

Overview Our client is a globally recognised high luxury brand, celebrated for its craftsmanship, innovation, and strong heritage within menswear. With a focus on elevated tailoring, modern sophistication, and exceptional client experience, the brand continues to set benchmarks within the luxury retail landscape. As Assistant Concession Manager, you will play a key leadership role within a prestigious department store environment. Supporting the Concession Manager, you will drive commercial performance, champion client development, and ensure the seamless day-to-day running of the menswear space. You will act as a role model on the shop floor, inspiring the team to deliver excellence across every touchpoint. Key Responsibilities Commercial Leadership & Performance · Support the execution of sales strategies aligned with business objectives, ensuring consistent achievement of revenue targets. · Drive performance through close monitoring of KPIs, identifying opportunities to maximise productivity and client engagement. · Lead from the front on the shop floor, demonstrating strong selling techniques and elevating team performance through example. · Contribute to business growth through proactive client outreach, appointment setting, and repeat business development. Client Experience & Clienteling · Deliver an exceptional and highly personalised client journey, ensuring every interaction reflects the brand’s luxury positioning. · Develop and maintain a strong portfolio of high-value clients, with a focus on long-term relationship building and retention. · Support the team in cultivating VIP and top-tier clientele through consistent follow-up and tailored experiences. · Handle client concerns with professionalism and efficiency, ensuring a seamless resolution at all times. Team Leadership & Development · Support the Concession Manager in leading, motivating, and developing a high-performing team. · Conduct daily briefings, set clear expectations, and foster a culture of accountability and collaboration. · Coach and mentor team members to strengthen product knowledge, styling ability, and client engagement skills. · Assist in identifying talent and supporting recruitment, onboarding, and ongoing development. Operations & Retail Excellence · Ensure smooth operational execution across all areas including stock management, replenishment, and back-of-house organisation. · Maintain the highest standards of visual merchandising and presentation in line with brand guidelines. · Monitor stock levels and support inventory processes to optimise availability and minimise loss. · Ensure compliance with all operational procedures, including security, cash handling, and store policies. Brand Representation · Act as a true ambassador for the brand, embodying its values, aesthetic, and commitment to excellence. · Stay informed on menswear trends, product collections, and competitor activity to enhance client conversations. · Represent the brand at in-store events and client activations when required. Profile · Previous experience in a supervisory or assistant management role within luxury or premium retail. · Strong understanding of menswear, including tailoring, ready-to-wear, and accessories. · Proven ability to drive sales performance and build a loyal client base. · Excellent interpersonal and communication skills, with a natural ability to influence and inspire. · Commercially aware, highly organised, and confident in a fast-paced retail environment. · A passion for luxury fashion, craftsmanship, and client experience. · Additional language skills are advantageous. Why Join Join a high luxury house known for its excellence, heritage, and innovation within menswear. Be part of a dynamic retail environment that values leadership, creativity, and ambition. Access strong career development opportunities within an internationally recognised brand. Work within a culture that champions performance, collaboration, and client excellence. To manage a high volume of interest, we will be reaching out only to candidates who best meet the role requirements.

Join the magic at Biscuiteers! We’re the award-winning luxury gifting brand known as the NET-A-PORTER of biscuits. Since 2007, we’ve been hand-icing joy into every biscuit, and in 2025 alone, we iced approximately 3 million! Our aim is to provide a seamless, joyful experience that delivers a little magic, one hand-iced biscuit at a time. As well as our eCommerce business, we have a Notting Hill biscuit boutique, where we offer ‘School of Icing’ events, teaching our customers to ice like an expert, while they enjoy a cup of tea or coffee…or even a glass of Prosecco. We also work with a huge range of wholesale and corporate clients, creating bespoke and branded designs for every occasion. We are guided by our four core values ; Innovative, Collaborative, Entrepreneurial, and Driven . These values live through the creativity of our products , the way we work together, the focus on results attitude and the energy and positivity with which we approach all we do . Who we’re looking for… An exciting opportunity has arisen for a Fixed term Contract as a Maternity Cover Boutique Manager in our Icing Café and Boutiques, in Notting Hill. As a key part of our dedicated team, you will oversee the successful running of the store, making sure we meet targets and offer a great shopping experience to all our visitors. This will involve: Key Responsibilities Café & Events Operations • Oversee the day‑to‑day running of the café service and all events, including afternoon teas, hen parties, children’s parties, and birthday celebrations., • Deliver exceptional customer service and act as a role model for service standards., • Lead, motivate, and support the team to deliver an excellent customer experience., • Manage staffing rotas and ensure appropriate resourcing levels., • Drive product sales and work proactively to meet and exceed targets., • Control stock levels, manage deliveries, and maintain accurate records., • Take responsibility for all security procedures., • Ensure full compliance with Health & Safety, Food Hygiene, and Food Safety standards. You will need… • At least 2 years’ supervisory or managerial experience within a premium or luxury retail environment., • A natural ability to engage with customers and a genuine passion for delivering exceptional service., • Confidence in driving sales performance and achieving targets., • Strong communication and interpersonal skills, with the ability to build rapport effortlessly., • Flexibility to work weekends and adjust your schedule around events and shop opening hours., • A positive, proactive, and hands‑on approach to all aspects of the role., • Genuine enthusiasm for the position and for the Biscuiteers brand. Why you’ll love it here... We’re a creative, fun-loving bunch who work hard, celebrate big, and genuinely care about each other and the planet. Here’s how we sweeten your working day: • Shopping – 35% staff discount on all our beautiful products, • Travel – Cycle to Work Scheme available, • Bring your friends – Staff referral scheme with up to £500 reward, • Birthday treats – A gift to celebrate your special day, • Social life – Annual staff party, Christmas lunch, and Biscuiteer Awards, • The Future – Automatic pension contributions with ethical fund options What our team says about us… “The business is at a really exciting juncture and there’s lots to get your teeth stuck into and lots of opportunity to develop. A good place to learn in a fun, energetic environment with a really knowledgeable and passionate team.” “Great people to work with!” “People are lovely and supportive. A good company to develop your skills and grow” “The staff are lovely. Really committed to the business and everyone helps each other out.” If you are interested in this role, please apply.

Purpose: The Sales Manager is responsible for leading and accelerating growth within Kinetico UK’s Direct-to-Consumer residential sales channel. This role focuses on improving the efficiency, capability, and conversion performance of the current Water Treatment Experts, while supporting a structured expansion into new territories. The Sales Manager will champion innovative ways of selling, raise in-home demonstration-to-sale conversion rates, embed referral-led growth, and increase average sale value through solution-led customer interactions. The role is central to delivering a premium, consistent customer experience and driving scalable D2C growth aligned to Kinetico UK’s wider residential strategy Key Areas of Responsibility: Direct Sales Strategy & Leadership • Deliver the Direct sales plan in line with the national residential growth strategy., • Lead, coach, and motivate WTEs to achieve and exceed sales targets., • Set clear KPIs and performance expectations for individual reps and territories., • Build a high-performance culture focused on customer outcomes, accountability, and continuous improvement., • Provide regular performance insights and recommendations to the Head of Residential Sales. Efficiency & Capability Uplift of Water Treatment Experts • Increase productivity and effectiveness of the existing WTE team through structured coaching, ride-alongs, and skills development., • Identify performance gaps and deploy targeted training plans covering product knowledge, consultative selling, and closing skills., • Improve pipeline discipline, CRM (Salesforce) usage, and route planning to maximise demos per rep and success per visit., • Standardise best-practice approaches across the team to ensure consistency and scalability. Conversion Improvement (In-Home Demonstration → Sale) • Own and improve the Direct demonstration journey to raise conversion rates., • Strengthen WTE capability in needs-based selling, value articulation, and objection handling., • Analyse lost sales data to identify barriers and implement corrective actions., • Introduce structured coaching and playbooks to drive improvement in close rate, confidence, and customer trust. Territory Expansion & Growth Delivery • Support the phased expansion of Direct coverage into new UK territories., • Assess territory performance and growth potential, recommending recruitment or resourcing where needed., • Ensure new territories launch with consistent standards of sales process, customer experience, and reporting., • Track ramp-up performance and implement interventions to hit early-stage growth milestones. Innovative Selling & Customer Experience Excellence • Test and implement new ways of selling aligned to market trends and consumer behaviours (e.g., hybrid/virtual demos, digital lead nurturing, consultative water assessments)., • Work with Marketing to align Direct messaging, lead quality, and campaign effectiveness., • Ensure every customer interaction reflects a premium Kinetico experience, from first contact through install handover., • Monitor satisfaction, feedback, and complaints and drive continuous experience improvements. Referral Programmes & Increased Value per Interaction • Embed referral-led selling as a core Direct growth engine., • Ensure WTEs confidently ask for referrals and understand how to position them as a customer benefit., • Design and refine referral mechanics, incentives, and tracking to optimise lead volume and conversion., • Increase average sale value through solution bundling, upgrades, and add-on selling (e.g., RO + softener, service plans, premium options)., • Track and improve AOV, attach rates, and referral-to-sale outcomes. Sales Operations, Reporting & Cross-Functional Collaboration • Ensure disciplined CRM usage for lead tracking, forecasting, and pipeline management., • Provide weekly/monthly reporting on revenue, productivity, conversion, AOV, referral performance, and territory progress., • Collaborate with Service, Operations, and Warehouse/Logistics to ensure smooth installs and consistent customer promise delivery., • Partner with Finance to support accurate forecasting and performance tracking. Key Competencies: · Direct Sales Leadership – strong ability to lead field-based, consultative in-home sales teams. · Performance Coaching – proven skill in uplifting capability, productivity, and conversion through hands-on coaching. · Commercial Acumen – strong understanding of revenue drivers, margins, and value-based selling. · Customer Orientation – commitment to premium customer experience and trust-based selling. · Innovation & Growth Mindset – proactive in exploring new selling approaches and territory models. · Analytical Thinking – data-driven approach to improving conversion, efficiency, and AOV. · Collaboration & Influence – able to work cross-functionally and create alignment around customer outcomes. · Adaptability – comfortable operating in a fast-moving and evolving residential market. · Communication & Relationship Building – strong interpersonal skills with reps, customers, and stakeholders. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven track record in leading or managing direct/field sales teams (5+ years preferred)., • Demonstrated success improving sales conversion rates and productivity in consultative selling environments., • Experience with in-home demonstration selling models (home improvement, technical consumer products, premium retail, or similar)., • Evidence of implementing referral programmes or increasing AOV through solution-led selling., • Strong collaboration history with marketing and operational teams., • Solid experience using CRM systems (Salesforce preferred) and sales performance reporting. Technical Skills • CRM proficiency (Salesforce preferred)., • Strong analytical and forecasting ability., • Competent with Microsoft Office (Excel, PowerPoint, Outlook)., • Familiarity with digital lead handling, hybrid selling, or e-commerce-supported sales is an advantage. Additional Assets • Experience in water treatment, plumbing, or technical in-home sales environments (advantageous)., • Full UK driving licence and willingness to travel regularly Organisational Context: The Sales Manager is a critical role within Kinetico UK’s Residential Sales structure, accountable for driving performance and growth in the Direct-to-Consumer channel. Reporting to the Head of Residential Sales, the role leads the Water Treatment Expert team through a journey of efficiency improvement, conversion uplift, and geographic expansion. Through strong leadership, innovative selling methods, and a relentless focus on customer experience, the Sales Manager D2C ensures Kinetico continues to grow its residential footprint and maximise value from every customer interaction.

At Whittard of Chelsea, we’ve been crafting moments of exceptional tea, coffee, and hot chocolate adventure since 1886. And now, we’re looking for a visionary Store Manager at our Regent Street store to continue that legacy. You'll be: • Customer-Obsessed: At Whittard, we believe that every customer should leave our store feeling delighted and satisfied. You will need to be hands on in driving your store sales. Customer loyalty is also important to us – our Whittard Rewards programme is something you’ll love speaking to customers about., • Performance-Driven: You’ll monitor sales and KPIs throughout the day, tweaking the layout, trying new sampling tactics, or setting team challenges to drive results. You’ll think commercially and act quickly., • Team Focused: Whether you’re onboarding a new starter, giving live coaching, or planning the next month’s rota, you're always supporting your team to be their best and keeping morale high., • Operationally Sharp: You'll manage deliveries, keep displays pristine, and ensure your stock is accurate-never missing a beat when it comes to retail excellence. You’ll take pride in maintaining a clean, safe environment for both your team and your customers, making sure health and safety standards are always met and proactively addressing any issues before they arise., • Locally Connected: You’ll look for ways to bring more people through the door-partnering with local businesses, joining community events, or tailoring promotions to your local customer base. What Makes You Exceptional? - We’re looking for someone with: • Leadership Experience: 2+ years of retail management, leading high-performing teams in service orientated environments., • A Customer-Focused Mindset: You’ll be passionate about extraordinary service, understanding that every customer touchpoint is an opportunity to leave a lasting impression., • A Commercial Edge: Whether it’s tracking sales, organising operations, or navigating challenges, you’re driven, resourceful, and results-oriented. Why Whittard? At Whittard, we believe that our success is built on nurturing the talent and curiosity of those who join us. Joining Whittard as a Store Manager isn’t just stepping into another job; we offer our colleagues the chance to grow alongside us, empowering them to uncover both the exceptional in Whittard and the exceptional in themselves. At Whittard, we offer development opportunities tailored to your goals, supported by wellness initiatives to keep you balanced and thriving. Think chances to collaborate across our store network and departments. Add to that a culture of recognition, with awards and values-driven incentives that celebrate your contributions. We’ll make sure it’s all clearly communicated, so every opportunity is within reach. Your Perks & Benefits Include • Up to 50% store discount to discover our fantastic products., • Monthly product allowance (too tempting to resist)., • Discretionary bonus scheme., • Auto-enrolment pension scheme and access to wellbeing resources., • Flexible working and family-friendly policies. … And much much more! Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences. Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.

Job Description Title: Flagship Store Manager - Regent Street Reports To: Retail Director Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Flagship Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Flagship Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards within a high traffic location. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Manging employee relations with people-driven approach, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM objectives including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs, analyse trends, and build a business action plan accordingly, • Build a strong network with local stakeholders on forecasts, opportunities, and challenges, • Animate and motivate the team to develop the business Operations & Compliance • Ensure compliance with scheduling, operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee compliance on stock management, store audits, deliveries, inventory accuracy, and shrinkage Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 5+ years of progressive experience in luxury or premium retail, including at least 5 years in store leadership, • Experience managing large teams in high traffic environment, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Team-focused and client-centric, • A strong commercial mindset, • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

DEPARTMENT MANAGER (Department Leadership — Massimo Dutti UK) Who we are Massimo Dutti is part of the Inditex family of brands, within one of the world’s leading fashion retail groups, with global brands including Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Lefties. Massimo Dutti blends timeless style with a modern edge — defined by quality, considered design, tailoring and elevated everyday essentials. Our stores deliver a premium experience where detail matters: product knowledge, presentation and thoughtful service. At Inditex, how we work sets us apart: teamwork, respect, curiosity and sustainability, with people at the center of every success. The role As a Department Manager, you own the performance and daily leadership of your department. You drive sales through product, standards and service — while developing a confident team that can deliver consistently in a premium environment. You’ll be hands-on on the shopfloor, using KPIs and product insight to set priorities, coach performance and keep the department looking and feeling exceptional. This role is for you if you… • Lead with emotional intelligence, integrity and high standards, • Are commercially strong and confident with KPIs and daily trade, • Care about detail: service, product knowledge and presentation, • Are organised, calm under pressure and strong at prioritising, • Enjoy developing people and creating a positive, accountable team culture What you’ll do • Own department results: sales, productivity and key KPIs, • Analyse performance and product to set clear daily actions for the team, • Deliver a premium customer experience through strong service and product knowledge, • Maintain excellent presentation, availability and department routines, • Coach, develop and support your team through clear feedback and training, • Partner with VM/Operations to ensure flow, replenishment and standards are consistent, • Support compliance with Health & Safety, security and store procedures, • Champion Inditex sustainability initiatives through daily ways of working What we offer Competitive salary, 25% staff discount across all Inditex brands, 28 days holiday allowance, company pension scheme and the “More for Less” benefits platform with a wide range of discounts. At Inditex, internal talent is our greatest asset. We offer clear progression opportunities, continuous learning through training and e-learning, and the chance to contribute to social and sustainability projects that make a real difference. Inclusion & accessibility We are committed to creating a recruitment process that is inclusive and accessible to everyone. Adjustments are available for candidates with disabilities or long-term conditions.

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance. Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect. Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide. Role Overview: As a Sales Associate at Frame, you will be the face of our brand, delivering exceptional customer service while achieving sales goals. Your passion for fashion, attention to detail, and ability to connect with clients will ensure an outstanding in-store experience. Requirements and Responsibilities: Customer Experience • Provide exceptional customer service by understanding and addressing client needs., • Meet or exceed individual and store sales targets., • Act as a brand ambassador, embodying Frame’s values and aesthetic., • Ensure the sales floor is clean, organized, and visually appealing., • Assist in receiving and processing shipments, and replenishing stock as needed., • Work closely with your team to ensure a seamless shopping experience for clients., • Participate in team meetings, product training sessions, and feedback discussions. Qualifications: • Previous retail or sales experience in a high-end environment is preferred., • A passion for fashion and knowledge of current trends., • Strong interpersonal and communication skills., • Ability to multitask and thrive in a fast-paced environment., • Flexibility to work weekends, holidays, and varying shifts. Join the Frame team and help us deliver an unforgettable shopping experience that celebrates timeless style and modern living.

Assistant Boutique Manager London £55,000 - 60,000 + great package About the Role: To support the management of our luxury boutique. The ideal candidate will have a strong understanding of luxury retail operations, exceptional client service skills, and a passion for menswear tailoring and ready-to-wear. This is an excellent opportunity to progress your career in a high-end retail environment. Key Responsibilities: • Assist the Boutique Manager in all aspects of daily boutique operations., • Lead, motivate, and develop a team to achieve sales targets and deliver exceptional customer experiences., • Maintain high standards of visual merchandising, store presentation, and inventory management., • Build and nurture strong relationships with clients, ensuring a personalised and memorable service., • Support stock management, including ordering, replenishment, and stocktakes., • Assist in recruitment, training, and performance management of boutique staff., • Ensure adherence to company policies, procedures, and brand standards., • Contribute to achieving sales goals through effective team management and active selling. Key Requirements: • Proven experience in luxury retail, preferably in menswear tailoring and ready-to-wear., • Previous experience in a assistant management role is highly desirable., • Strong understanding of clienteling and building lasting relationships with high-net-worth clients., • Excellent communication, leadership, and organisational skills., • Commercially driven with a results-oriented approach., • Flexible and adaptable to the demands of a luxury boutique environment., • Proficient in retail systems, MS Office, and stock management tools. Benefits: • Competitive salary and performance-based incentives., • Opportunity for career progression within a prestigious luxury retail environment., • Staff discounts and access to luxury products.

COSTAR GROUP - SENIOR CHANNEL ACCOUNT MANAGER EMEA, MATTERPORT - LONDON OVERVIEW CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. ABOUT MATTERPORT Matterport, part of the Costar Group, is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 177 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. Learn more about ___. DESCRIPTION The Senior Channel Account Manager (CAM) is responsible for developing, managing, and growing strategic relationships with channel partners and Value-Added Resellers (VAR) to drive sales and expand market reach. This role involves building strong partner relationships, enabling partners with training and resources, and ensuring mutual business success through joint planning, performance monitoring, and execution. This is an excellent opportunity for an ambitious, highly motivated channel salesperson to be on the front line, selling solutions and services with their partners across several industries including but not limited to AEC, Commercial Real Estate, Retail, Facilities Management. They thrive in a fast-paced environment, winning and exceeding targets. RESPONSIBILITIES Deliver Quarterly Channel targets - SaaS and Services • This is achieved by supporting their partners in building the right pipeline & book of business to sell to their end clients., • Be operationally excellent in the day-to-day running of your partner territory by accurately forecasting weekly, monthly and quarterly numbers., • Excellent application of Sales tools such as SFDC, Groove, Highspot. Channel Development • Identify, recruit, and onboard new channel partners aligned with company goals., • Develop & update business plans with partners quarterly to drive revenue and achieve sales targets. Relationship Management • Build and maintain strong, long-term relationships with partners and key stakeholders. Build Exec relationships with the VAR & Matterport., • Serve as the main point of contact for assigned channel partners. Sales Enablement & Support • Provide training, tools, and support to help partners effectively position and sell products/services with SFDC, CPQ and PRM., • Deliver sales, technical presentations & demo’s to new & existing partners via both web presentations and on site presentations including our Pro 3D camera., • Collaborate with internal sales and marketing teams to execute channel programs and campaigns. Performance Tracking • Monitor partner sales performance, pipeline development, and forecast accuracy., • Analyse data to identify growth opportunities and address performance gaps. Market & Competitive Insights • Stay up to date with industry trends, competitive offerings, and market shifts., • Share partner and market feedback with internal teams to inform product and strategy development. QUALIFICATIONS • Bachelor's degree, or equivalent experience required., • Excellent English & German written, verbal and presentation skills., • A track record of commitment to prior employers., • Proven track record in Channel sales across EMEA with extensive experience in SaaS sales., • Able to travel and be in region to support your partner in co selling and business planning., • Familiar with Value Based solution selling using ROI and the MEDDPICC sales methodology with Partners to their end clients., • History of achieving 100% Channel sales quotas (SAAS, ACV)., • Experience working in the SaaS Technology Space serving clients in one or many of these industries; Commercial or Residential Real Estate, Facilities Management, Manufacturing, Travel & Hospitality, Construction., • Must be energetic, team player, presentable and professional. We want to hear from you! We are looking to build the best team of people who will be empowered to do their best work. WHAT’S IN IT FOR YOU? Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in the Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more! At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs. #Matterport #LI-ST3

Beauty Store Director – Flagship Wellness & Beauty Destination | Central London We’re looking for a dynamic, service-obsessed leader to manage a luxury wellness and beauty destination in the heart of London. This is not just a store — it’s an immersive experience combining high-performance treatments, world-class skincare, and a boutique hospitality environment. If you’re passionate about beauty, wellbeing, and luxury customer service, this is a unique opportunity to lead something truly special. The Role As Store Director, you’ll oversee the daily operations of a refined and serene flagship space, combining premium beauty retail with treatment services. You’ll lead a high-performing team of beauty experts and therapists, drive sales through clienteling and events, and ensure every guest receives a personalised, luxurious experience. Key Responsibilities • Lead and inspire a team to deliver exceptional client service and meet commercial goals, • Curate and execute in-store events and partnerships with neighbouring luxury businesses, • Uphold the highest standards of presentation, product knowledge, and wellbeing protocols, • Oversee daily operations including scheduling, stock management, reporting, and performance reviews, • Build strong, lasting client relationships with both local and international clientele What We’re Looking For • A commercially driven leader from a luxury beauty or spa environment, • Exceptional team management and coaching skills, • Strong business acumen with a passion for client experience, • Confident in skincare, wellness, and personalised selling, • Available for a short-term international training immersion (travel required) ✨ This is a full-time, permanent role based in Central London. You’ll join a values-led, family-owned business known for its innovation, quality, and commitment to excellence. Ready to lead something exceptional? Apply now to learn more.

Job Description – Store Manager (Premium Fashion Brand) Location: London – Bond Street Employment Type: Full-time About the Role We are seeking an experienced and dynamic Store Manager to lead our flagship boutique on Bond Street, one of the world’s most prestigious luxury retail destinations. The ideal candidate will embody our brand values, deliver an exceptional client experience, and drive commercial excellence while fostering a high-performing store culture. Key Responsibilities 1. Store Leadership & Operations • Lead, inspire, and develop a diverse team to uphold the brand’s service and presentation standards., • Ensure smooth daily store operations, including opening/closing procedures, cash management, stock controls, and compliance with all policies., • Maintain impeccable visual merchandising, ensuring the boutique reflects brand identity and seasonal guidelines., • Oversee inventory accuracy, shrinkage control, and product flow in collaboration with regional logistics teams. 2. Client Experience & Relationship Management • Champion the delivery of a world-class luxury client journey at every touchpoint., • Cultivate strong relationships with VIP and high-net-worth clients, driving loyalty and repeat business., • Handle complex customer cases professionally, ensuring swift resolution aligned with brand standards., • Oversee clienteling activities, CRM performance, and outreach initiatives to maximize boutique traffic and sales. 3. Commercial Performance • Own store KPIs and develop strategies to achieve and exceed sales, profitability, and productivity targets., • Analyse weekly and monthly business results; identify opportunities and implement action plans., • Monitor competitor activity and local market trends to keep the store competitive and relevant., • Collaborate with HQ and regional teams on commercial planning, product requests, and assortment feedback. 4. Team Development & People Management • Recruit, onboard, train, and mentor team members to cultivate exceptional talent., • Conduct regular coaching, performance reviews, and succession planning for key roles., • Foster a positive, inclusive culture focused on teamwork, accountability, and client satisfaction., • Ensure compliance with HR policies, local labour regulations, and health & safety standards. 5. Brand Representation • Act as a true ambassador for the brand, upholding its heritage, values, and aesthetic., • Represent the store during brand events, VIP appointments, store visits, and cross-functional meetings. Qualifications & Experience • Minimum 5–7 years of retail management experience, ideally within luxury fashion, accessories, or premium lifestyle brands., • Proven track record of achieving sales targets and driving store performance., • Strong leadership skills with experience managing teams of 10+ in a fast-paced luxury environment., • Excellent communication, interpersonal, and clienteling skills., • Highly organized, commercially driven, and detail-oriented., • Understanding of the London luxury retail landscape, specifically Bond Street clientele, is a strong advantage., • Fluency in English required; additional languages are a plus.

Job Description Title: Sales Associate Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Mandarin speaker, • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Looking for a new opportunity in retail? Want to build your skills, support a great team and help customers feel welcome? About Us As an Assistant Store Manager at our Monument, London store you’ll contribute to leading that team. You’ll help to make the store a friendly place where customers can get expert advice and right products! We’re home to three incredible brands: Cotswold Outdoor (camping, hiking), Runners Need (running), and Snow+Rock (winter sports), and we stock some of the best outdoor names out there, from Patagonia, The North Face, and Rab to Garmin, Brooks, and Hoka, and much more. But we’re about more than just great gear. Alongside supporting adventurers, we’re also a destination for anyone who values style with substance. Many of our world-leading brands have become fashion icons in their own right, blending technical performance with contemporary design. Whether it’s premium outerwear for the city or high-performance kit for the mountains, our mission is to deliver exceptional products and service while promoting sustainability and a deeper connection to the outdoors. What you’ll be doing • Our Monument store has Snow+Rock and Runners Need fascias!, • Drive high performance by coaching your team through daily operations including stock management, cash handling and store safety, • Lead by example, motivating your team to deliver expert service and hit performance targets, • Help create an inclusive, welcoming environment where every customer feels valued, • Step up to lead the team in the Store Manager’s absence, • Maintain a high standard of presentation, keeping the store organised, inviting, and easy to shop in What we’re looking for • Have existing experience as an Assistant Store Manager or a longstanding supervisor and know how to get the best from a team, • Take pride in delivering outstanding customer service and helping people find the right products, • Understand the key parts of store operations, from stock and safety to visual standards, • Value being part of a supportive team that works together to bring out the best in each other What you’ll get from us We know that to lead well, you need to feel supported. As an Assistant Store Manager you’ll be trusted to make an impact and we’ll make sure you’re rewarded for it. Here’s what’s on offer: ✔ Salary £32,025 plus a yearly bonus of up to £2,025 ✔ 40-60% discount on top outdoor brands across our stores ✔ 33 days holiday with the option to buy more ✔ Ongoing training and development, including leadership support and expert sessions from leading brands ✔ Free, confidential wellbeing support whenever you need it ✔ Extra savings on everyday spending like groceries, travel, gym memberships and more through our perks platform Ready to take the next step in your retail career? Apply today and start your journey with us.

Job Description Title: Concession Manager Location: John Lewis Oxford Street Reports To: Retail Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Now Hiring: Store Director We are partnering with a luxury brand seeking an accomplished and service-driven Store Director to lead a key retail location in London. This role offers the opportunity to operate at the highest level of luxury retail within an environment defined by craftsmanship, heritage, and an uncompromising client experience. Discretion, leadership presence, and commercial excellence are essential. The Role As Store Director, you will hold full responsibility for the strategic and operational performance of the store. You will lead by example, cultivate an exceptional client culture, and ensure consistent excellence across service delivery, people leadership, and commercial outcomes. Key Responsibilities Client Experience & Brand Representation • Champion an elevated, personalised client journey aligned with luxury service standards, • Build and maintain long-term relationships with top-tier and VIC clients, • Lead, inspire, and develop a high-performing management and sales team, • Foster a culture of accountability, professionalism, and service excellence, • Own store performance, KPIs, and profitability targets, • Translate global strategy into effective local execution, • Ensure impeccable store standards, visual presentation, and compliance, • Oversee stock management, inventory accuracy, and operational efficiency, • Proven leadership experience at Store Director level within luxury retail, • Strong commercial acumen with a strategic mindset, • Exceptional clienteling and relationship management capabilities, • Confident, composed leadership style with a hands-on approach, • Lead a prestigious store within a globally respected luxury environment, • High-impact leadership role with autonomy and strategic influence, • Work within a culture that values craftsmanship, discretion, and excellence, • Long-term career development within a premium retail organisation Due to the high volume of applications, only shortlisted candidates will be contacted.

At Aromaria, we’re redefining how people experience the world through scent. Founded in Mexico and now expanding across the USA and Europe, Aromaria is built on the science of aromachology—the powerful connection between scent, memory, and emotion. Recognized by Forbes as one of “30 Promising Companies”, we continue to grow as a leader in sensory-driven experiences. Our ecosystem includes: AROMARIA (B2C): A luxury lifestyle brand creating cutting-edge scented products that elevate everyday living. AROMARIA AIR (B2B): A scent marketing division crafting bespoke olfactory identities for global brands, helping them create emotional connections and lasting impressions. Now we’re looking for a GEM (General Experience Manager / Store Manager) to lead our London Flagship Store. What You’ll Do • Lead and manage daily store operations to deliver an exceptional luxury retail experience, • Drive sales performance and exceed KPIs through strong commercial acumen, • Build, mentor, and inspire a high-performing team, • Ensure outstanding client experience aligned with Aromaria’s brand values, • Execute visual merchandising and in-store storytelling at the highest standard, • Identify growth opportunities and take initiative to improve store performance, • Act as a brand ambassador, embodying our vision and energy What We’re Looking For • +5 years of experience as a Store Manager / GEM in luxury retail brands, • Proven experience in perfumery or fragrance-related industries, • Proven track record of success (sales growth, team performance, store development), • Strong sales and business mindset, • Exceptional communication and leadership skills, • High level of ownership, initiative, and problem-solving ability, • Ability to motivate, coach, and elevate teams, • Passion for customer experience and brand storytelling, • Plus: Marketing mindset or experience (campaigns, activations, local partnerships) Who You Are • A natural leader with contagious energy, • Results-driven but deeply people-oriented, • Proactive, hands-on, and solution-focused, • Obsessed with details and elevated experiences, • Excited to build something iconic from the ground up Why Join Aromaria? • Be part of a fast-growing, internationally expanding luxury brand, • Lead our flagship presence in London, • Work at the intersection of science, emotion, and design, • Opportunity to shape culture, team, and experience from day one If you’re ready to lead, inspire, and create unforgettable sensory experiences, we’d love to meet you. 📩 Apply or reach out directly.

We are seeking a commercially strong and hands-on Retail Director to lead our retail operations across the UK and US markets. This is a key leadership role within a fast-growing international fashion brand, ideal for someone with a strong fast-fashion background (e.g., ZARA, H&M, Bershka, Pull&Bear) who thrives in a high-speed, trend-driven and expansion-focused environment. You will play a critical role in driving store performance, building scalable retail structures, and supporting new market growth. Key Responsibilities • Own and drive retail performance across the UK and US, with full accountability for sales, KPIs, and operational excellence., • Lead multi-site store operations, ensuring strong execution across staffing, VM, stock flow, and customer experience., • Implement and optimise fast-fashion operating rhythms (e.g., weekly trading reviews, rapid stock rotation, fast replenishment)., • Partner closely with Buying and Merchandising teams to ensure product-market fit, reacting quickly to sales and customer trends., • Analyse weekly and daily sales data to identify opportunities and take immediate action to drive sell-through and margin., • Support new store openings and market expansion, including building teams, setting up processes, and driving early-stage performance., • Benchmark competitors (e.g., ZARA, H&M) and translate insights into actionable strategies for local markets., • Build and develop a strong retail leadership pipeline, coaching Store Managers and Area Managers to deliver consistent results., • Establish clear and scalable SOPs to support a growing store network., • Ensure compliance with UK and US employment regulations and retail best practices. Requirements • 8+ years’ experience in fast-fashion retail, with at least 4–5 years in a multi-site leadership role (e.g., Area Manager, Regional Manager, Retail Director)., • Background in brands such as ZARA, H&M, or similar high-volume, trend-led retailers is highly preferred., • Strong understanding of fast-fashion trading logic (e.g., sell-through, stock turn, weekly KPI cadence)., • Proven track record of driving sales growth and improving store performance across multiple locations., • Experience in new market entry, store openings, or scaling retail operations is a strong advantage., • Highly commercial, data-driven, and action-oriented mindset., • Comfortable working in a fast-paced, evolving environment with a hands-on approach., • Strong leadership skills with the ability to manage and influence teams across different markets., • Fluent English required; Mandarin is a plus. Why Join Us • Opportunity to play a key role in building and scaling retail operations in the UK and US markets, • Join a fast-growing international fashion brand with strong global momentum, • High level of ownership and visibility within the business

We are recruiting for a proactive and driven Membership Sales Representative to join a luxury retail brand in Central London, who specialise in hosting private and exclusive sample sales for a large number of luxury retail brands. This role is ideal for someone who is confident, self-motivated, enjoys delivering commercial targets, has a strong sales background (either retail or head office) with a keen interest in luxury retail. Your designated workdays will be Monday - Friday 9am - 6pm COMPANY By creating exceptional events, our client has become a European leader in organising unique private sales, both in showrooms and online. They bring together the biggest names in luxury at their showrooms in Paris, London, Milan, and New York. Each week, their showrooms are transformed with the latest collections from prestigious fashion, jewellery, leather goods, and accessory brands. They've expanded their showroom network with the launch of an e-shop, making the joy of shopping accessible to even more people. With over 500,000 clients in their database, they offer a calendar of exclusive sales, providing our community with a truly unique shopping experience. KEY RESPONSIBILITIES The Membership Sales Representative is predominantly a phone-led role, responsible for driving membership growth through high-volume outbound calling. Phoning & Membership Conversion · Conduct high-volume outbound daily calls to new and existing clients to convert memberships, renewals, and upgrades. · Take full ownership of day-to-day prospection and phoning performance, ensuring consistent follow-up, strong conversion rates, and high-quality client engagement. · Confidently promote all membership tiers (Member & VIP), identifying upgrade opportunities and closing sales over the phone. · During larger membership campaigns, lead and coordinate phoning activity, aligning supporting team members on scripts, targets, and best practice. · Maintain accurate call records and feedback to support campaign optimisation and reporting. Membership Development & Growth · Grow the membership base by converting new and existing clients across all sales channels, with phone as the primary conversion channel, supported by on-site and online touchpoints once a week. · Support membership loyalty, renewal, and re-engagement initiatives. · Work closely with showroom team to meet and exceed individual and team membership targets. Showroom Experience & Operations · Promote Membership and VIP benefits on-site once a week during strategic sales, supporting conversion and upgrade initiative · Support the training of other team members in collaboration with management. · Work closely with the Showroom Team to optimise membership promotion in the showroom once a week. The company are offering a competitive salary + commission opportunities and great benefits.

About Abel Richard Abel Richard is an ultra-luxury Maison redefining modern refinement. With operations rooted in craftsmanship, design excellence, and elevated client experience, the brand specializes in exceptional luxury handbags and fine writing instruments, including Montegrappa, one of the world’s most storied and respected luxury pen houses, alongside rare and limited-edition creations that blend technology, high-tech material innovation, personality, and purpose. Through its partnership with Montegrappa, Abel Richard brings forward a legacy of Italian craftsmanship, precision engineering, and artistic expression, celebrating writing instruments as objects of culture, heritage, and design. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication. At Abel Richard, every detail matters. Every interaction is intentional. Every product is designed to leave a lasting impression. Position Summary The Boutique Assistant Director plays a key leadership role in supporting the day-to-day management of the London boutique. This position partners closely with the Boutique Director to drive commercial performance, deliver an exceptional client experience, uphold brand standards, and lead the team with professionalism and accountability. The ideal candidate is a polished luxury retail leader with strong sales instincts, deep clienteling capability, operational discipline, and the ability to inspire a high-performing boutique environment. This individual must be comfortable working with high-net-worth and ultra-high-net-worth clientele while maintaining the highest level of discretion, service, and brand representation. Key Responsibilities Sales and Business Performance • Support the Boutique Director in achieving and exceeding sales targets, KPIs, and boutique performance goals., • Lead by example on the sales floor through exceptional client engagement, storytelling, and closing ability., • Identify opportunities to grow revenue, improve conversion, increase average transaction value, and strengthen repeat business., • Monitor daily, weekly, and monthly performance metrics and help implement action plans to drive results., • Support the execution of local business development initiatives, partnerships, and private client outreach. Client Experience and Clienteling • Deliver a world-class luxury experience that reflects the standards and values of Abel Richard., • Develop and maintain strong relationships with new, existing, and VIP clients., • Build a robust client book through proactive outreach, follow-up, appointment setting, and personalised service., • Support the planning and execution of boutique events, trunk shows, private appointments, and other client engagement opportunities., • Handle client concerns with professionalism, urgency, and a solutions-oriented mindset. Leadership and Team Development • Act as a visible leader on the sales floor and serve as a role model for service, appearance, behaviour, and performance., • Coach team members on sales techniques, clienteling standards, product knowledge, and service expectations., • Help foster a positive, accountable, and high-performance culture within the boutique., • Step in for the Boutique Director when needed and help ensure continuity of leadership and operations. Boutique Operations • Support daily boutique operations, including opening and closing procedures, floor supervision, scheduling support, and cash handling compliance., • Help oversee inventory accuracy, stock movement, transfers, cycle counts, and loss prevention standards., • Ensure the boutique consistently meets visual merchandising, presentation, and housekeeping expectations., • Maintain accurate CRM records, sales reporting, and operational documentation., • Ensure compliance with company policies, security procedures, and applicable UK employment and retail standards. Brand Representation • Embody the values, image, and service philosophy of Abel Richard at all times., • Maintain expert-level product knowledge across handbags, fine writing instruments, limited-edition pieces, and brand heritage., • Represent the brand with credibility, discretion, and sophistication in all client and business interactions. Qualifications • Minimum 5-7 years of experience in luxury retail, with significant exposure to high-touch client service environments., • Minimum 2-3 years of leadership or management experience in a luxury boutique or comparable premium retail setting., • Proven track record of achieving sales goals and building strong long-term client relationships., • Experience working with high-net-worth and ultra-high-net-worth clients preferred., • Strong coaching, team leadership, and floor management skills., • Excellent verbal and written communication skills., • Strong organisational skills and attention to detail., • Comfortable using CRM systems, POS platforms, Microsoft Office, and retail reporting tools., • Ability to manage multiple priorities in a fast-paced luxury retail environment., • Professional, polished, and service-driven presence., • Experience in luxury handbags, leather goods, jewellery, watches, fashion, accessories, or fine writing instruments. Preferred Experience • Experience supporting boutique events, private selling, and local market business development., • Knowledge of the London luxury retail landscape and clientele is strongly preferred., • Additional language skills are a plus., • Bachelor’s degree preferred, or equivalent relevant luxury retail leadership experience. Working Conditions • Full-time role based in London., • Requires flexibility to work retail hours, including evenings, weekends, and holidays, based on business needs., • Requires extended periods of standing, walking the sales floor, client hosting, and handling luxury merchandise. Equal Opportunity Statement Abel Richard UK Ltd is committed to providing equal opportunities in employment and creating a respectful, inclusive, and high-performing workplace. Employment decisions are made based on business needs, role requirements, and individual qualifications.

Welcome to Kering Beauté Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In 2023, Kering directly invested in its very own Beauty division, with the creation of Kering Beauté. Bolstered by its industry-leading team, the entity seeks to support the Group’s Houses to develop their Beauty businesses to become growth drivers. The new entity’s teams place innovation and creativity at the heart of their business model to fashion tomorrow’s Beauty – at once sustainable and responsible. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. About the role We are looking to appoint an experienced DTC Ecommerce Manager to lead and grow our UK Online Direct-to-Consumer business. This is a hands-on role for an experienced ecommerce professional with a strong luxury trading mindset. You’ll own the performance of our DTC channel, driving sustainable and profitable growth by delivering the customer proposition to new customers. Sitting within our UK Ecommerce team, this role works closely with the wider UK Team including Marketing, Operations, Finance, E-Retail and Global digital teams. You’ll also manage and develop an Ecommerce Executive, helping to build capability and ensure smooth day-to-day execution. This role reports directly to the Head of Ecommerce and is ideal for someone who combines commercial sharpness, strategic thinking, and a growth mindset, that enjoys working cross-functionally to deliver shared regional goals. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Ecommerce Strategy & Trading • Own and deliver the ecommerce strategy for the UK DTC business., • Plan and manage the ecommerce trading calendar, ensuring activity aligns with brand and commercial priorities., • Monitoring performance, reporting on key KPIs and translating data into clear insights and actionable recommendations., • Monitoring the wider industry activities drawing inspiration and opportunities to support growth., • Drive customer acquisition through premium value propositions via digital marketing channels (PPC, Paid Social, Affiliates etc)., • Embed a test-and-learn mindset across trading, onsite, and acquisition activity. Website & CRO • Continually refine the onsite experience using data driven results ensuring a seamless, mobile-first customer experience that reflects the brand and drives conversion., • Act as the ecommerce lead for our Shopify site, identifying opportunities to improve UX and conversion., • Suggest and help prioritise onsite improvements, working closely with internal teams and external development agencies. Digital Agency Management • Manage the Performance Marketing agency to ensure activity supports trading priorities and brand positioning., • Oversee Affiliates activity, ensuring partners align with a luxury environment., • Confidently analyse and challenges performance results, and guide agencies with clear commercial direction. Ecommerce Operations • Forecast ecommerce demand and work closely with operations and warehouse teams., • Monitor stock levels and product performance to inform trading decisions., • Oversee ecommerce operational considerations including order flow management and fulfilment performance. PERSON SPECIFICATION Knowledge and Skills • 3+ years’ experience in D2C Ecommerce preferably with a luxury or premium DTC brand., • A degree in Ecommerce/Digital Marketing related degree., • Comfortable working with Shopify and analytical platforms such as GA4 and Power BI., • Confident managing agencies and interpreting performance data., • Customer-centric, analytically strong, and solutions focused., • A proactive communicator who is approachable and enjoys working cross functionally. This role reports directly to the Head of Ecommerce. This role is London Office based (EC1) at least three days per week with flexibility to work from home - one - two days per week. Role includes travel across the UK and Ireland. Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kering Beaute. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.