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Director - Financial Services Transformation (Service) - LondonReference Code: 416512-en_GBContract Type: PermanentProfessional Communities: Strategy & TransformationWhy join frog?frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by buildin

As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. You will st

Role: Operations / Account Director Location: BlackburnDuration: 3 MonthsOverview Suited to someone who can lead the team at a senior level, have responsibility for the P&L, provide guidance and provide support where necessary.

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Collaborate with cross‑functi

A global healthcare consulting firm is seeking a Director of Service Delivery with over 8 years of IT operations experience. You will lead IT strategies, enhance service delivery processes, and manage client relationships while ensuring high-quality service. The ideal candidate will have strong lead

Director, International Tax and Transaction Service, Financial Services, London/Leeds. If you’re an experienced senior manager or director with an interest in Banking, Insurance and/or Wealth & Asset Management and want to further build on your industry knowledge and expertise, you can be certain

Following a restructure across the organisation, including within children’s and education services, we have created three new posts within the directorate, and we are now seeking an outstanding. Service Director - Education and Skills. While we have come so far, there is more to do; breaking down

A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks.

A local government authority in England is seeking a Service Director - Education and Skills to lead improvements in the education system.

Our new Service Director of Housing will be at the forefront of this transformation - leading the charge to modernise systems, refresh processes and policies, and tackle a legacy of challenges head‑on. While we have come so far, there is more to do; breaking down silos, embedding our values across

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. Service Desk AI & Automation - Product Owner, Associate Director (Lo

Our new Service Director of Housing will be at the forefront of this transformation - leading the charge to modernise systems, refresh processes and policies, and tackle a legacy of challenges head-on. We now need a strategic and hands‑on leader to drive forward our improvement plan, to ensure tha

A leading engineering firm in Greater London seeks a Director to strategically lead the Water Asset Design service line.

A leading wealth management technology firm is looking for a Senior Director of IT Service Management to oversee the introduction and readiness of their Private Markets Network (PMN). This high-impact role requires more than 5 years of experience in financial services and involves coordinating acros

Local Education Authority is seeking a Service Director - Education and Skills to enhance educational standards and promote lifelong learning in West Midlands.

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

We are looking for a visionary and credible senior leader with substantial experience in commissioning within a children’s services context, a strong track record in service transformation, excellent partnership development skills and a deep commitment to making a difference for the children, youn

A local government organization in Sandwell is seeking a Service Director of Transformation to lead major transformation initiatives. The role focuses on enhancing services and embedding a customer-centric culture throughout the organization.

A local government authority in the West Midlands is seeking a Service Director for SEND and Inclusion to lead the local approach to supporting children and young people. Responsibilities include shaping SEND services, strengthening partnerships, and ensuring high-quality outcomes for children with

Following a restructure across the organisation, including within children’s and education services, we have created three new posts within the directorate, and we are now seeking an outstanding. Service Director – Education and Skills. While we have come so far, there is more to do; breaking do

A regional government authority in Sandwell seeks a Service Director - Commissioning to lead the integration and commissioning of health and community services.

You will lead universal preventative services including family hubs, youth and play services, supporting those children and families who need our help. We are looking for a visionary and credible senior leader with substantial experience in commissioning within a children’s services context, a str

A leading hospitality firm in England seeks an experienced Operations Director to oversee operations within a growing pub company. The successful candidate will work closely with management and other departments, ensuring excellent service and consistent profitability across all locations.

ETF Service Director, Vice President. The ETF Service Director acts as the voice of the client within the Asset Servicing Business, ensuring BNY delivers a consistently outstanding client experience. This is a client‑ and internal‑facing role charged with ensuring overall service quality, client

You will provide strategic leadership to create, shape, and deliver the business strategy for the Severn Trent Water service line within the Asset Design discipline—ensuring WSP's industry-leading position is both safeguarded and strengthened for future growth. Own a Service Line P&L and deliver t

Own a Service Line P&L and deliver all key targets. Leadership experience in the Water sector within a professional services environment, with a track record of delivering strategic outcomes. Skilled in cross‑selling and collaboration, enhancing client value by connecting them with WSP’s broader

A local government authority in West Midlands is seeking a Service Director to lead the commissioning of health, social care, and community services. This is a unique opportunity to impact lives and communities while ensuring quality and value for money in service delivery.

You will oversee a wide portfolio including SEND statutory services, educational psychology, specialist teaching teams, sensory services, inclusion support, fair access and exclusions, alternative provision, SEND transport and inclusion strategy. Following a restructure that has led to the creation

A global fintech leader is seeking an International HR Operations Director to oversee HR service delivery globally, focusing on operational excellence, team leadership, and cultural sensitivity.

An industry-leading engineering firm in the UK is seeking a strategic leader for the Water Asset Design service line.

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e. It delivers end�

The Deputy Service Line Director will play a key leadership role in supporting the delivery and growth of WSP’s. Working closely with the Service Line Director, you will help shape the future direction of the business by driving growth in existing markets and supporting expansion into detailed des

Oversee the day-to-day operations of transcreation and creative language services, ensuring smooth workflow and efficient delivery of services. Collaborate with other Publicis agencies in your portfolio to cross-sell and up-sell language services to external clients. Proven experience in managing in

Drive the successful delivery of various IT services, including break-fix services, dispatch services, managed services, cloud services, project management, application development and maintenance, infrastructure services, cybersecurity, and digital transformation initiatives. Minimum of 15+ years o

Own financials for all service P&L's and lead the Service Directors in financial governance and controls. Service Delivery Director - Berkshire - DV Cleared - 6-month contract with possible extension - £1,000 to £1,200 per day. FryerMiles are delighted to be tasked with finding a DV Cleared Servic

A local authority in Sandwell seeks a skilled Service Director to lead the commissioning of health and social care services. The ideal candidate will demonstrate strong leadership and a proven track record in integrated services.

Our new Service Director of Housing will be at the forefront of this transformation - leading the charge to modernise systems, refresh processes and policies, and tackle a legacy of challenges head-on. While we have come so far, there is more to do; breaking down silos, embedding our values across t

A leading global financial information services provider seeks a Product Owner & Developer for the Service Desk AI Assistant role in London. Ideal candidates will have a strong AI technology background, experience with IT Service Management tools, and a passion for improving user experiences.

You will lead universal preventative services including family hubs, youth and play services, supporting those children and families who need our help. We are looking for a visionary and credible senior leader with substantial experience in commissioning within a children’s services context, a str

A healthcare provider in the West Midlands is seeking a dynamic Home Manager to oversee the Ledbury Intermediate Care Unit and manage the Ledbury Minor Injuries Unit.The ideal candidate will be a qualified nurse with leadership experience, responsible for ensuring excellent quality of care and compl

As the Assistant Director of Service Charges, Income and Support, you’ll provide strategic leadership across service charge management, income collection, safeguarding and tenancy sustainment. Notting Hill Genesis, one of London's largest housing associations, is seeking an Assistant Director of S

As the Service Excellence Director you will champion our operational excellence culture across our operations. Director+ level with 10+ years experience in Customer Operations, Service Excellence or CX Transformation. Working with Service Delivery leaders to define future success metrics.

We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. As we continue to enhance the First Line of Defence capability across the range AML domains, specif

Are you passionate about delivering exceptional IT services and building strong client relationships? At Computacenter, we’re looking for a Services Director to lead and own the delivery of a high-value managed service account. Managed Services, Professional Services and partner organisations to e

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its

A key UK energy regulator is seeking a Deputy Director - IT Service Operations to lead strategic and operational oversight across enterprise IT services. The ideal candidate will have a proven track record in service delivery design and transformation, as well as experience managing significant budg

Service Director of Transformation. But most important is a leader that embodies our values and has the passion to transform services that benefit our residents. We have come far, but there is more to do; breaking down silos, embedding our values across the organisation, and ensuring that we continu

A public service organization in Greater London is seeking a Director of Customer Services to lead customer service improvements, drive a customer-first culture, and manage high-performing teams. The ideal candidate will have significant experience in delivering customer services, alongside a strong