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Director - Financial Services Transformation (Service) - LondonReference Code: 416512-en_GBContract Type: PermanentProfessional Communities: Strategy & TransformationWhy join frog?frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by buildin

Operational Excellence & Service Improvement:Demonstrable experience in leading large-scale service delivery design, service introduction and transformation, including implementation of ITIL 4-aligned frameworks, risk and governance controls, and continuous improvement initiatives. As an established

Role: Operations / Account Director Location: BlackburnDuration: 3 MonthsOverview Suited to someone who can lead the team at a senior level, have responsibility for the P&L, provide guidance and provide support where necessary.

A leading global financial services company in London is seeking an experienced ETF Service Director, Vice President, for their Asset Servicing - Client Experience team. The ideal candidate will have significant client services experience, strong leadership skills, and a proven ability to analyze da

AV/Event support services and Service Delivery. Astreya is seeking a strategic and operationally driven Service Delivery Senior Director to oversee end-to-end Audio Visual operations for one of our largest global customers. Service Lifecycle Management: Oversee the complete AV service lifecycle, ens

Our new Service Director of Housing will be at the forefront of this transformation - leading the charge to modernise systems, refresh processes and policies, and tackle a legacy of challenges head-on. We now need a strategic and hands‑on leader to drive forward our improvement plan, to ensure tha

Our new Service Director of Housing will be at the forefront of this transformation - leading the charge to modernise systems, refresh processes and policies, and tackle a legacy of challenges head‑on. While we have come so far, there is more to do; breaking down silos, embedding our values across

Following a restructure across the organisation, including within children’s and education services, we have created three new posts within the directorate, and we are now seeking an outstanding. Service Director - Education and Skills. Working as a senior member of the directorate leadership team

Service Director - Commissioning, Integration & Sandwell Safeguarding Adults Board (SSAB). You will also act as Sandwell’s lead commissioning voice within the ICB Place-Based Committee, shaping the strategic direction for local health and care services. This is an exciting time to join us! You wil

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. Service Desk AI & Automation - Product Owner, Associate Director (London). The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assi

A local government authority in England is seeking a Service Director - Education and Skills to lead improvements in the education system.

A leading engineering firm in Greater London seeks a Director to strategically lead the Water Asset Design service line.

Director, International Tax and Transaction Service, Financial Services, London/Leeds. If you’re an experienced senior manager or director with an interest in Banking, Insurance and/or Wealth & Asset Management and want to further build on your industry knowledge and expertise, you can be certain

A leading wealth management technology firm is looking for a Senior Director of IT Service Management to oversee the introduction and readiness of their Private Markets Network (PMN). This high-impact role requires more than 5 years of experience in financial services and involves coordinating acros

You will strategically lead four key areas: Service Management, End User Computing (EUC), Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation. As an established IT Service Operations leader, you will have significant i

A charitable organization is seeking a Director of Finance in Maidenhead. This part-time position requires strategic financial leadership to secure the charity's long-term future and develop services.

A public service organization is seeking a Director of Customer Services to provide strategic leadership and enhance customer experience. This remote role requires significant experience in customer service management and the ability to drive improvements across complex operational environments. You

Provide strategic oversight of key functions including Legal Services, Internal Audit, Information Governance, Democratic Services, Elections, Coroners and Registrars, and the Statutory Scrutiny Officer. Passionate about strong governance, ethical leadership and public service. Designated Proper Off

The Director of Customer Services will provide strategic leadership to our customer services function, ensuring the delivery of a modern, high‑quality customer experience across all areas of contact and engagement. Our mission is to enhance residents’ lives and improve landlords’ services by a

The Service Director is a strategic hospitality leader overseeing. Work closely with the Executive Chef, Events Sales Director, and all leadership to ensure seamless communication between departments on menus, service flow, event standards, and programming. Oversee daily service execution for events

The position offers a unique opportunity to influence service charge strategies and lead improvements in service delivery. A large housing organization in London is seeking an Assistant Director of Service Charges. This role involves leading a team to ensure the delivery of accurate, transparent ser

Service Governance: Conduct regular service reviews with clients and implement SLA governance and quality assurance frameworks. Operating as a senior leader, the role oversees multi‑cloud service operations, drives service governance, manages executive‑level client relationships, and ensures adh

A community-focused waste service provider in Lancashire is looking to appoint two experienced Non-Executive Directors (NED) to join its Board.

Service Director of Transformation. We have come far, but there is more to do; breaking down silos, embedding our values across the organisation, and ensuring that we continue to transform to deliver the best services for our residents. Our ambitious transformation programme cuts across the authorit

A key UK energy regulator is seeking a Deputy Director - IT Service Operations to lead strategic and operational oversight across enterprise IT services. This role is vital for enhancing digital services and operational excellence, supporting the UK's transition to sustainable energy solutions. The

A local governmental authority in the West Midlands is seeking a Service Director of Transformation to lead its ambitious transformation programme. This role will focus on enhancing outcomes, eliminating waste, and ensuring services meet the needs of diverse communities.

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. As a leading, global financial information services provider, Fitch

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. We’re inventing the future of customer experience by delivering market‑defining business models, products, services, brand enga

We’re seeking a future team member for the role of ETF Service Director, Vice President to join our Asset Servicing - Client Experience team. The ETF Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY delivers a consiste

Lead and develop a collaborative and high-performing CO internal communications, events and engagement and Civil Service communications t. Play an active role in the leadership of the Government Communications Service across Whitehall, building partnerships with key external stakehold. Build strong

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particu

A public service organization in Greater London is seeking a Director of Customer Services to lead customer service improvements, drive a customer-first culture, and manage high-performing teams. The ideal candidate will have significant experience in delivering customer services, alongside a strong

An established training organization in Greater London is seeking a Director of Customer Experience to lead the design and delivery of an integrated and memorable customer journey across multiple service points. The role emphasizes collaboration and data-driven improvements, ensuring the service ali

Leading a workforce of around 600 colleagues, our new Service Director for Direct Services and a broad portfolio of critical frontline services, you will shape a single, coherent operating model across Prevention, Reablement, STAR (Home support service), learning disability provision, Day Opportunit

The Life Underwriting Director will play a pivotal role in managing and driving transformational change across their underwriting processes. Define the strategy and plan for Life Adviser Service Operations in alignment with the overall business strategy and goals. Drive and implement transformationa

A global healthcare consulting firm is seeking a Director of Service Delivery with over 8 years of IT operations experience. You will lead IT strategies, enhance service delivery processes, and manage client relationships while ensuring high-quality service. The ideal candidate will have strong lead

A high-growth enterprise software company is seeking an IT Service Delivery Director to lead technical delivery across enterprise customers.

We are now seeking an exceptional Director of Finance to help secure our long‑term future and develop services in line with demand. If you feel you are a suitable candidate and would like to work for Alexander Devine Children s Hospice Service, please don t hesitate to apply. At Alexander Devine C

IT Service Delivery Director (Nexthink/ DEX). IT Service Delivery Director (Nexthink/ DEX SME). Professional Services and will own the technical delivery of the platform post-sale.

In collaboration with the HR Director and HR Deputy Director, you will lead the HR function to implement the people priorities outlined in the HMCTS Strategic Plan. Industries: Government Administration, Government Relations Services, and Human Resources Services. HM Courts & Tribunals Service (HMCT

Leading a workforce of around 600 colleagues, our new Service Director for Direct Services and a broad portfolio of critical frontline services, you will shape a single, coherent operating model across Prevention, Reablement, STAR (Home support service), learning disability provision, Day Opportunit

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Collaborate with cross‑functi

If you’re an experienced senior manager or director with an interest in Banking, Insurance and/or Wealth & Asset Management and want to further build on your industry knowledge and expertise, you can be certain that as a Tax Director within our team you’ll be joining a group which offers you unr

The role requires overseeing service delivery across multiple contracts and managing a team of Service Directors. A leading consulting firm is seeking a Service Delivery Director for a high-profile Defence programme based in Berkshire.

As Director of Customer Service, you will provide visible, resilient leadership to a large, dispersed team delivering a demanding service. Passion for building inclusive, empowered teams aligned around delivering exceptional customer service and operational excellence is crucial. Would you like the

A leading travel company is seeking a Service Excellence Director to champion operational excellence and enhance customer experiences. This hybrid role based in Greater London involves strategizing and implementing service excellence initiatives, overseeing quality assurance frameworks, and leading

Even if you are currently settled in a role, we welcome conversations with Service Directors, Heads of Service and senior environmental leaders looking to build future connections. Were recruiting a Service Director - Waste & Environment to provide strategic leadership across a broad and high-prof