Service Manager - Tubman Laws Hall
23 days ago
Dover
Job DescriptionDescriptionThe Service Manager is a key member of the property leadership team, ensuring the efficient operation and maintenance of their assigned property. This role focuses on managing a team to help enhance resident experiences and maintain high maintenance standards. In this role, you will lead the service, groundskeeping, and housekeeping staff and operations. The ideal candidate will use strong leadership, training, planning, and communication skills to build team skillsets and improve property performance. • Manage the entire facilities maintenance team to enhance the resident experience, including managing the process for efficient execution of work orders, preventative maintenance, and vendor management at assigned property., • Recruit, hire, supervise, train, and develop team members and conduct cross-training for operational flexibility. Create a positive and engaging workplace for teams., • Manage work order processes, including execution, system close-out, verification, and vendor coordination., • Oversee property turn process and preparedness, as well as contract and manage vendors for efficient execution; assist Property Manager with hindsight in preparation for upcoming year., • Own the preventative maintenance plans for property; schedule, delegate, and track tasks to ensure completion., • Ensure property has adequate planning and response for inclement weather., • Collaborate with nearby ACC properties to share resources and support as needed., • Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met., • Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations., • Manage maintenance performance to budget, in partnership with supervisor and regional support team., • Conduct performance evaluations of direct reports and performance discussions with team members., • Collaborate with supervisor and Human Resources on compensation adjustments for direct reports., • Ensure property is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability with nearby properties., • Ensure that any vacant retail spaces are well-maintained and ready for showings., • Communicate effectively with retail tenants regarding maintenance and timely updates., • Maintain property signage and curb appeal, ensuring high standards., • Manage contracts for services and vendors like snow removal, landscaping, etc., • Assess inventory and ensure proper resource allocation at assigned property., • Ensure teams maintain clean and orderly environment, including shops, mechanical rooms, storage and back-of-house areas., • Maintain key control oversight, including key box access., • Other duties as assigned by supervisor.Supervisory Responsibilities:, • Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems., • Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all., • The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community., • Serve as an American Campus representative and liaison in all interactions., • HVAC certification preferred., • 2-3 years’ proven mid to high-level tech experience in residential facilities maintenance., • Management experience preferred., • Benefits:, • Dental, • Vision, • 401(k) with Employer Matching, • Medical & Dependent Care Flexible Spending Accounts (FSA), • Life Insurance, • Sick Leave, • Paid Time Off, • Paid Pregnancy & Childbirth Leave, • Paid Paternity Leave, • Health Insurance, • Health Savings Account (HSA) with Employer Matching, • Short-Term & Long-Term Disability, • Perks:, • Preferred Membership Pricing at Local & National Companies, • CoreGiving Volunteer Days, • Referral Program, • Charity Matching ProgramACC is now hiring, and we’re committed to creating rewarding careers for our team members from day one! #ACC American Campus Communities is an equal opportunity employer. We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other characteristics protected by federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the LA County Fair Chance Ordinance, we will consider all qualified applicants, including those with arrest and conviction records, for employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Company DescriptionAmerican Campus Communities As the nation's best-in-class student housing company, we are passionately committed to serving the needs of our residents, parents, and college and university clients. We currently manage more than 200 on- and off-campus communities across North America. While we happen to be the largest company in our industry, our goal has always been and will remain to be the best. It's the dedication of our employees that has allowed American Campus to grow from a small operator to the industry leader. To attract and retain such exceptional talent, we have created a work environment that is motivating and rewarding. We have been named one of the best companies to work for by Texas Monthly magazine and one of America's Most Trustworthy Companies by Forbes. If you are a hard-working, reliable and fun-loving employee, we've got a place for you. In return, we offer opportunities, diversity, stability, job training and growth. Come join the American Campus family.American Campus Communities \r\n\r\nAs the nation's best-in-class student housing company, we are passionately committed to serving the needs of our residents, parents, and college and university clients. We currently manage more than 200 on- and off-campus communities across North America. While we happen to be the largest company in our industry, our goal has always been and will remain to be the best.\r\n\r\nIt's the dedication of our employees that has allowed American Campus to grow from a small operator to the industry leader. To attract and retain such exceptional talent, we have created a work environment that is motivating and rewarding. We have been named one of the best companies to work for by Texas Monthly magazine and one of America's Most Trustworthy Companies by Forbes. \r\n\r\nIf you are a hard-working, reliable and fun-loving employee, we've got a place for you. In return, we offer opportunities, diversity, stability, job training and growth. Come join the American Campus family.