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  • Retail Store Manager
    Retail Store Manager
    16 days ago
    $70000–$75000 yearly
    Full-time
    Northwest Washington, Washington

    Position: Store Manager Location: Washington, DC Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our Washington, DC e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience. Salary: $70,000–$75,000 + performance-based bonuses Key Responsibilities: P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage. Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals. Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations. Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts. Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs. Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency. Requirements: • Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments., • Proven leadership and team development skills., • Strong business acumen with the ability to analyze performance metrics and implement strategic plans., • Excellent communication, problem-solving, and organizational skills., • Understanding of e-bike mechanics or related technical experience (preferred)., • Experience with ERP/CRM systems and reporting tools (preferred). Employee benefits: Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Opportunity to lead and shape the growth of a key store location. Company E-Bike Program: Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month. Collaborative, innovative, and growth-oriented environment. Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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  • Restaurant General Manager / Store manager
    Restaurant General Manager / Store manager
    2 months ago
    $60000–$70000 yearly
    Full-time
    Southwest Waterfront, Washington

    We are seeking a Restaurant General Manager / Store Manager to join our team! Responsibilities: • Supervise and coordinate the activities of the team., • Adjust daily schedule for shift personnel to ensure optimal efficiency., • Train and evaluate employees., • Track monthly results and trends for business forecasting., • Resolve escalated customer complaints. Key Responsibilities: • Oversee all daily restaurant operations, ensuring smooth and efficient service., • Manage and motivate a team of staff, including hiring, training, scheduling, and performance reviews., • Maintain high standards of food quality, presentation, and hygiene., • Monitor inventory, manage costs, and optimize profitability through effective financial controls., • Ensure outstanding customer satisfaction by promptly addressing feedback and maintaining a welcoming atmosphere., • Implement and uphold all health and safety regulations., • Develop and execute local marketing initiatives to drive sales and increase brand awareness., • Handle administrative duties such as payroll, reporting, and compliance. Qualifications: • Previous experience in Restaurant Management., • Ability to thrive in a fast-paced environment., • Excellent written and communication skills., • Strong leadership qualities., • Proven experience as a General Manager or similar leadership role in a restaurant setting., • Strong understanding of restaurant operations, including front-of-house and back-of-house procedures., • Ability to manage budgets, analyze financial data, and drive sales performance., • Customer-focused with a commitment to delivering high-quality service., • Flexibility to work various shifts, including weekends and holidays., • Knowledge of food safety and sanitation regulations.

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    2 months ago
    $20–$28 hourly
    Full-time
    McLean

    Job description: Job Overview We are looking for a proactive and customer-focused Customer Service Representative to support our clients in the planning and execution of small and medium promotional events. In this role, you will serve as a key point of contact, providing both commercial and basic technical support to ensure smooth communication and successful event outcomes. This is a remote position, ideal for someone who enjoys helping clients, solving problems, and working in a dynamic, service-driven environment. Your ability to communicate clearly, use basic software tools, and manage multiple requests will directly impact our clients’ experience and satisfaction. Key Responsibilities • Maintain clear records of customer interactions, requests, and resolutions., • Collaborate remotely with internal teams to resolve issues and ensure seamless service delivery., • Requirements & Skills, • Fluency in English is required; bilingual or multilingual skills are a strong advantage., • Previous experience in customer service, call centers, or client support roles is preferred., • Experience supporting commercial services or promotional events is a plus., • Strong computer and basic software skills, including proficiency with common office tools and CRM systems., • Solid computational and data entry skills with strong attention to detail., • Excellent verbal and written communication skills with a customer-first mindset., • Ability to handle multiple client requests efficiently in a fast-paced, remote environment., • Professional phone etiquette and problem-solving skills., • Comfortable providing basic technical assistance and learning new tools as needed. Why Join Us? Join a team that values collaboration, flexibility, and exceptional customer service. This role offers the opportunity to grow your skills in customer support, commercial coordination, and technical assistance—while making a real impact on our clients’ promotional success. If you enjoy helping people, working remotely, and being part of a service-oriented team, we’d love to hear from you! Job Type: Full-time Benefits: On-the-job training Professional development assistance Work Location: In person

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