Field Service Engineer- CNC Machine Tools
hace 30 días
Ocoee
Job Description Gosiger - Okuma Distributor POSITION SUMMARY: Position is responsible for performing troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools at customer site and on company facility. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required. Makes recommendations to supervisor on process improvements to ensure customer satisfaction. ESSENTIAL RESPONSIBILITIES: • Performs troubleshooting and problem solving of CNC Machine Tools., • Performs high quality, efficient and timely machine/tooling installation as assigned., • Performs high quality, efficient and timely repair and preventative maintenance as assigned., • Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements., • Trains and instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes., • Using Service software, accurately documents all actions and findings, completes, and reports parts required and repair. Reporting is required same day, and at the maximum within 24 hours., • Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair., • Continuously reviews current processes and searches out improvement methods. Recommends modifications and improvements to machine/equipment, processes, and procedures., • Communicates as needed to our customers including notification of arrival, progress updates, and checking out upon leaving the customer site., • Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material., • Responsible for the cleanliness, care, and upkeep of all company property., • Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability. ESSENTIAL REQUIREMENTS: • Associates Degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products., • Minimum 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products., • A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business. (You may be required to drive your personal vehicle for business until a company vehicle is assigned)., • Good interpersonal communication skills. Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers., • Demonstrated self-starter and effective planning and organization skills., • Ability to participate as a member of a team, crossing department and divisional lines., • Ability to use PC and job-related software/programs for programming, documentation/record keeping., • Physical demands: continuous bending, stooping, standing, climbing, step stool climbing, lifting to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling., • Willing to work flexible hours, including weekends and evening hours as required by customer., • Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand. Ability to obtain and maintain a valid Passport., • Ability to obtain a major credit card i.e., American Express, Visa, or Master Card, based on your own personal credit history to utilize for business expenses and occasional travel requirements. Working Conditions: Work uniforms are company provided. Manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles. Hands on work with machine tool equipment. LCD viewing and key entry. Internal/external customer communications with vendor and supplier contact. Employee requirement to utilize Gosiger and customer safety guidelines and procedures. #ZR