MSP Systems Administrator (Level 3 / Tier 3)
29 days ago
Troy
Job DescriptionSalary: $63,000 - $82,000 MSP Systems Administrator (Level 3 / Tier 3) Job Description: Are you a goal-oriented IT professional who thrives on solving complex problems, helping people, and delivering outstanding customer experiences? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and grow your career with us. Were looking for a highly motivated Level 3 MSP Systems Administrator to join a great team and have a real impact on the business and our customers. The ideal candidate is a customer champion who brings a combination of deep technical expertise, strong troubleshooting instincts, great judgment, and all-star collaboration skills. Youll be comfortable working across multiple client environments (multi-tenant), balancing a mix of escalations and project work, and measuring success by customer satisfaction, stable systems, and long-term improvements. Responsibilities: • Serve as the primary escalation point for Tier 3 issues and high-impact incidents, owning resolution end-to-end, • Troubleshoot complex issues across Microsoft 365 / Entra ID (Azure AD), Windows endpoints, Windows Server, backups, security, and networking fundamentals, • Perform root-cause analysis and implement permanent fixes to reduce recurring issues and improve reliability, • Lead and execute project work such as:, • Microsoft 365 migrations (Exchange Online, Teams, SharePoint/OneDrive), • Security initiatives (MFA, Conditional Access, baseline hardening, email security improvements), • Endpoint management improvements (Intune preferred) including policies, app deployment, and standards, • Server refreshes, upgrades, and infrastructure modernization (including virtualization where applicable), • Backup/DR improvements including monitoring and test restores, • Maintain workload through a ticket queue, documenting troubleshooting steps, test results, and resolutions clearly, • Communicate professionally with customers and internal teams, providing regular updates and setting expectations, • Create and maintain documentation such as runbooks, SOPs, diagrams, and client standards, • Mentor Tier 1/2 technicians through coaching, knowledge transfer, and escalation guidance, • Support client onboarding activities including discovery, standardization, and transition to MSP best practices, • Make recommendations for process, tooling, and standardization improvements that scale across multiple clients, • Be able to perform individually at or above expectations in a fast-paced, multi-client environment Qualifications, skills, and knowledge: • 5+ years of IT experience (MSP or multi-client environment strongly preferred), • Strong experience with:, • Microsoft 365 administration and troubleshooting, • Entra ID (Azure AD) identity and access management, MFA, and Conditional Access concepts, • Windows Server: Active Directory, Group Policy, DNS/DHCP, and general server troubleshooting, • Windows 10/11 support, endpoint standards, and patching best practices, • Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, • Familiarity with MSP service delivery workflows and tools: RMM / PSA / EDR (specific platforms not required), • Multi-tenant management experience is a big plus, • Strong analytical skills and structured troubleshooting approach, • Customer-first attitude with excellent communication and documentation habits, • Innovative approach, get it done mentality, and strong prioritization skills Preferred (but not required): • Intune experience, Azure fundamentals, PowerShell automation, • VMware/Hyper-V exposure, • Experience in compliance-driven environments (HIPAA/SOC concepts) What well bring to the table: • Work-life balance, • Vibrant company culture and fun work environment our values dont sit on a shelf collecting dust, we use them in all we do, • Ability to make an impact your ideas and voice are important to us and are welcomed here, • Employee health is one of our top priorities! We offer great health benefits medical, dental, and vision, • Days allocated for rest and relaxation including PTO, paid holidays, and additional leave options, • Offering you the best chance to prepare for the future 401(k) with a generous company match, • Business casual dress code Heres what a couple of team members have to say about Grid4: I enjoy the people and the work-life balance Team Member I like the open and friendly work environment, there is always an employee willing to help Team Member