Corporate Receptionist
hace 14 días
Chesapeake
Job DescriptionDescription: POSITION SUMMARY:The Corporate Receptionist is responsible for the day to day functions of the Corporate Office while managing any inbound calls. Corporate Receptionist will assist the Engagement center with performing inbound/outbound engagements in support of YMCA family center growth in areas of program registration, member satisfaction/value, and member retention.ESSENTIAL FUNCTIONS:Priorities: • Provides a professional and welcoming atmosphere in the reception area and answer phones, serves as the corporate office receptionist. Assists Engagement Center with inbound/outbound engagements., • Provide excellent customer service by answering incoming calls, texts, chats, and emails in a timely, professional manner and routing inquiries according to established procedures., • Receive and place inbound and outbound calls with internal and external customers, members, guests, and program participants in support of current initiatives and objectives., • Assist with customer inquiries by providing accurate program, product, and membership information and resolving service issues across multiple communication channels., • Utilize association software systems to support customers with online accounts, program registrations, memberships, and related inquiries while accurately tracking data for reporting purposes., • Maintain a neat, organized reception area and manage the Corporate Office room reservation calendar., • Sort and distribute incoming mail and direct deliveries to appropriate departments., • Perform general administrative duties, including ordering and maintaining office supplies and kitchen inventories., • Collaborate with branches and departments to ensure facility and program information is accurate and up to date for staff and customers., • Demonstrate a thorough understanding of YMCA programs, memberships, business policies, procedures, and online services to effectively communicate with customers., • Follow best practices, processes, and procedures as defined by the Association Office to deliver effective solutions., • Contribute to departmental and organizational goals through teamwork, accountability, and a customer-focused approach., • Enhance the department’s reputation by taking ownership of new or unique requests and identifying opportunities to add value., • Attend meetings and training sessions to maintain and expand knowledge as required., • Adhere to all YMCA of South Hampton Roads standards, policies, and procedures, including the Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures, and YMCA COVID-19 sanitation standards., • High school graduate or equivalent, • Possess 2 or more years of experience as a receptionist in a professional, corporate setting or related position or experience, • Experience in a human resource or administrative role preferred, • Exceptional written, verbal and interpersonal communication skills, • Proficiency in Google and Microsoft Office Software including Google Calendar, Google Drive, Google Email, Microsoft Word, Microsoft Excel, Microsoft Publisher and Microsoft PowerPoint, • Possess a high level of confidentiality and a strong commitment to the YMCA philosophy and values, • Proficient knowledge of company policies and procedures, • Strong attention to detail, • Ability to multitask, prioritize, and to work in a fast paced office environment, • Proven ability to work in a team environment with associates, • Capable of setting priorities and ability to manage several tasks simultaneously, • Exhibit enthusiasm and a positive attitude., • Excellent customer service and organizational skills., • Demonstrated ability to work with individuals with diverse backgrounds., • Must be able to work occasional flexible hours., • Must be a self-starter, demonstrate a high degree of initiative and exercise sound judgment, • Ability to become proficient in all forms of YMCA technology systems, • Proficiency in all forms of Google Software and Microsoft Office, • Criminal history and other background checks will be required of the finalist candidate for this position. Satisfactory reference and background checks are a condition of employment, • Walk, stand, kneel, and stoop, • Maintain continuous operations requiring attention to detail and multi-tasking, • Must be able to lift, pull and move up to 50 pounds, • Must be able to stand or sit for long periods of time, • Must be physically able to successfully complete required certifications