Senior Manager, Revenue Systems & Business Enablement
hace 6 días
Houston
Job DescriptionDescription: Summary The Senior Manager, Business Systems & Enablement, is responsible for leading the optimization, standardization, and continuous improvement of the organization’s core business systems, data, and processes that support how teams engage members, partners, and the broader Houston community. As the organization continues to grow in scale and complexity, this role ensures that enterprise systems, including Salesforce, event and registration platforms, marketing and engagement tools, web and content platforms, and collaboration technologies, are aligned, reliable, and effectively support business operations. Revenue processes such as membership, sponsorships, and programs remain a critical focus, but within a broader lens of business systems and enablement. This role partners closely with teams across the organization to reduce operational and knowledge silos, improve collaboration, and enable staff to spend more time on impact and relationship-driven work. This is a hands-on, proactive role that requires both leadership and direct execution, with accountability for outcomes across a broad ecosystem of business systems, not just individual platforms. The Senior Manager will both lead and personally implement system enhancements, process improvements, and reporting solutions that strengthen business operations and organizational enablement. The role also proactively identifies opportunities for systems and data to better support teams’ work, and presents practical recommendations to improve efficiency, visibility, and outcomes. Primary Duties and Responsibilities The following responsibilities are essential to job performance: · Lead the organization’s efforts to optimize, standardize, and continuously improve core business systems and processes, including CRM, event management, marketing technology, web platforms, and collaboration tools, with revenue-related workflows as a key area of focus. · Serve as the primary lead and subject matter expert for core business systems (including Salesforce, Cvent, Salesforce Marketing Cloud, ZoomInfo, CMS, and related platforms), ensuring systems reflect how teams actually operate while maintaining data integrity, scalability, and strong integration across tools. · Proactively identify inefficiencies, manual workarounds, and operational gaps across business systems, anticipating future needs and implementing solutions before they become blockers to operations or growth. · Translate business needs into system configurations, workflows, automation, integrations, and reporting, and execute these enhancements directly without unnecessary handoffs. · Partner closely with Member Engagement, Marketing & Communications, Finance, and Program teams to align tools, data, and processes, helping break down knowledge and operational silos. This partnership model supports business ownership while ensuring systems, data, and processes effectively enable departmental goals. · Establish and maintain clear system standards, documentation, and shared practices that promote consistency while allowing flexibility where needed. · Support leadership with trusted reporting and insights across revenue performance, engagement, operations, and system usage to inform decision-making and planning. · Lead collaborative efforts to support new initiatives, programs, or revenue models, ensuring systems can adapt without extensive rework or fragmentation. · Assess when work should be executed directly versus coordinated with external vendors or specialized resources, maintaining accountability for outcomes, quality, and alignment with system standards. · Provide guidance, training, and support to teams to help them use systems effectively, not just correctly, driving adoption and long-term value. · Contribute as an internal subject matter expert on business systems and operations, informing leadership discussions, planning efforts, and organizational priorities. · Represent the organization as needed in vendor discussions, peer forums, and relevant meetings related to business systems, platforms, and operations. · Perform other duties, as necessary. Requirements: Knowledge, Skills, and Abilities The following knowledge, skills, and abilities are desirable for job success: • Strong understanding of business systems and operations, including CRM, revenue workflows, event management, marketing technology, and related data and process dependencies., • Demonstrated ability to lead and execute system optimization and process improvement initiatives in complex, cross-functional environments., • Hands-on experience configuring, enhancing, and supporting CRM and enterprise business systems (Salesforce experience strongly preferred; familiarity with event systems, marketing platforms, web technologies, and collaboration tools strongly valued)., • Ability to translate business objectives into practical, scalable system solutions and workflows., • Strong written and interpersonal communication skills, with the ability to work effectively across executive, management, and coordinator-level stakeholders., • Demonstrated ability to work in a fast-paced, evolving environment with limited supervision while managing multiple priorities., • Proven leadership and collaboration skills, including the ability to influence without authority and drive alignment across teams. Advanced degree preferred Required Experience • 5 or more years of progressive experience in business systems, CRM administration, operations, or related roles, including experience in a lead or senior capacity with responsibility for designing, standardizing, and improving core business processes and systems across multiple teams., • Demonstrated experience working hands-on with CRM and other enterprise systems to implement workflows, automation, integrations, reporting, and data standards., • Experience partnering with cross-functional stakeholders, including sales/member engagement, marketing, finance, and program teams., • Proven track record of reducing operational friction, eliminating workarounds, and improving data quality and trust in reporting., • Experience working in complex, multi-stakeholder organizations preferred.