Senior Manager, Launch & Solutions
10 days ago
Louisville
Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. Senior Manager, Launch & Solutions We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers. What you'll do: • Merchant Launch & Solutions:, • Support the analysis of merchant attributes and SKU profiles to determine effective solution(s), • Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed., • Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed., • Define, track, and analyze metrics related to the launch of new merchants., • Develop and support the implementation of new service offerings., • Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization., • Analysis:, • Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes., • Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making., • On-Site Support & Leadership Development:, • Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges., • Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement. What you'll need: • Bachelor's degree in supply chain management, logistics, business administration, or a related field, • Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment., • Strong leadership and team management skills with a proven track record of driving results., • Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc., • Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems., • Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies., • Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization., • Lean program leadership and/or certification(s) preferred., • Preferred experience in Wholesale/B2B fulfillment