Temp to hire - Desktop Services Technician, Field Service
14 days ago
Albuquerque
Job DescriptionDescription: Must be able to work in person at various locations in the Albuquerque Metro WHO WE ARE UnityBPO is a Health IT business process and technology company that serves three areas of healthcare: acute care, post-acute, and ambulatory environments. Serving over 70,000 clinicians across the country, UnityBPO is a premier Health IT company. creates value for healthcare entities by reducing costs while dramatically improving the dedicated patient time for clinicians. Our clinical/technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as satisfaction. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day. KEY RESPONSIBILITIES AND DUTIES • Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer., • Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.)., • Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively., • Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits, • Take pride and responsibility to meet or exceed targeted performance metrics and objectives., • Change is consistent in our environment and your adaptability to these changes is critical to our success., • Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected., • Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience., • Appropriately document all required information into the ticketing system., • Proactively identify opportunities to improve the environment and culture., • Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved. Requirements: MINIMUM REQUIREMENTS • High School diploma or G.E.D equivalent/and at least one-year experience supporting, troubleshooting and repairing PCs., • Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required, • Excellent verbal and written communication skills., • Must be able to lift/transport moderately heavy objects, such as computers, and peripherals up to 50 lbs., • Flexibility to work off schedule when needed., • Must keep UnityBPO, patient, and client information confidential. PREFERRED REQUIREMENTS • CompTIA A+ certification preferred, • Healthcare environment experience preferred, • Integrity, honesty and personal responsibility, • Values employees and can genuinely articulate their positive contributions, • Values teamwork and understands the importance of collaboration, • Strong listening and comprehension skills, • Ability to work independently, proactively and creatively while exercising sound judgment in a fast-paced and results driven environment, • Strong written and verbal communication skills, • Analytical skills with high degree of accuracy, • Ability to adhere to strict federal and business compliance and confidentiality rules Disclaimer • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.