Hiring manager - Insight Global

About Us: Crudo Restaurants and Tiny Wine Bar are a growing group of London venues built on fresh food, quality drinks, and Latin American hospitality. We operate three distinct sites — Crudo Covent Garden, Crudo Shoreditch, and Tiny Wine Bar in Fitzrovia. Each location has its own personality: Covent Garden is fast-paced and refined, Shoreditch is our smallest site serving quick weekday lunches and relaxed evening diners, and Tiny Wine Bar focuses on small-producer wines and Latin American-inspired tapas in an intimate setting. Job Description: As the Group General Manager at Crudo, you are responsible for the overall performance and success of our three London sites. You will oversee day-to-day operations, ensuring that each site runs efficiently, maintains high standards, and delivers exceptional guest experiences. Acting as the key link between site managers and the directors, you will take ownership of financial performance, staff management, and operational excellence across the group. This is a hands-on role, where you will be present during peak services each week at all sites, leading by example and supporting your teams while also focusing on the bigger picture of profitability, standards, and growth. Responsibilities: Staff Management • Lead and mentor Assistant Managers, Supervisors, and Head Waiters across the group., • Support recruitment, onboarding, training, and performance management., • Ensure smooth and consistent daily operations across all venues., • Develop and implement group-wide strategies to increase sales and profitability., • Oversee financial operations across all sites, including P&L management, payroll, supplier payments, and cost control., • Maintain high standards of food, drinks, and service in every location., • Ensure every site consistently delivers exceptional guest experiences., • Work closely with the directors and Head of Customer Experience to deliver local and group-wide promotions., • Ensure all sites comply with health & safety, hygiene, licensing, and company policies. Key Responsibilities Highlighted: Progression to Group Operations Manager: To progress to Group Operations Manager, the Group GM should demonstrate the ability to scale their leadership beyond daily operations and take on a more strategic, growth-oriented role. This includes designing and implementing group-wide systems, driving innovation in customer experience, and contributing directly to expansion projects. Success in this role will position them as the operational lead for the company’s future development.

As Pub Manager, you'll have the opportunity to cultivate a welcoming atmosphere, driving success for our beloved historic Victorian pub while developing a dedicated team. From the moment you walk in, you'll lead with enthusiasm and commitment, ensuring both our customers and staff have a memorable and enjoyable experience. Our charming family-run pub in Tufnell Park is where tradition meets community spirit. Our pub is a cherished gathering spot for friends and family, offering everything from relaxed evenings over pints to lively events that celebrate local culture. Beyond our delightful food and drink, we pride ourselves on supporting local causes and creating a warm, inclusive environment for all who visit. OVERVIEW Main duties & responsibilities • Work with your business development manager and management team to grow pub sales, • Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers, • You will recruit & develop your team to ensure they have the knowledge needed to delight our customers, • Be a champion of brand standards & ensure customer & team safety at all times, • What we expect, • Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub, • You're great with people, and as a result, have great communication and leadership skills, • You’ll be business savvy, with a keen eye for P&L control, • You'll embrace individuality and care for others, your pub and the environment, • Previous success at General Manager level; from a hospitality, retail or other fast-paced background, and the right attitude and outlook is essential., • You're keen to learn and happiest when you are being challenged and succeed at something new The Role in Depth 1. OPERATIONAL MANAGEMENT: The pub manager ensures the smooth operation of the establishment on a day-to-day basis. This includes overseeing the opening and closing of the pub, managing the physical space, and ensuring all operational needs are met. Examples of this includes: • Daily Operations: Conduct daily checks, arrange necessary adjustments in the layout, and prepare the venue for service., • Maintenance Management: Regularly schedule maintenance checks and coordinate repairs as needed., • Regulatory Compliance: Stay updated and ensure compliance with health, safety, and other regulatory standards. Example: Ensuring all fire exits are clear and functioning during routine daily checks. 2. FINANCIAL MANAGEMENT The pub manager is responsible for all financial aspects, from budgeting and cost management to maximizing revenue and profitability. Examples of this includes; • Budgeting: Develop a detailed annual budget based on historical data and projected growth., • Cost Management: Monitor and control operational costs, including supplier expenses and utility bills., • Revenue Enhancement: Implement innovative pricing and promotional strategies to boost sales. Example: Introducing "happy hour" to increase early evening sales and customer turnout. 3.STAFF MANAGEMENT As Pub Manager, you will be responsible for hiring, training, and developing a motivated and efficient team. You are expected to lead by example, fostering a positive and inclusive work environment that encourages teamwork and respect. Effective scheduling and delegation of tasks will ensure smooth daily operations and optimal staff performance. You will also address any staff issues promptly and fairly, maintaining high morale and job satisfaction. Regular performance reviews and feedback sessions will be essential in helping your team grow and excel in their roles. Examples of this includes; • Recruitment: Identify staffing needs and recruit suitable candidates., • Training Programs: Design and implement training programs to enhance skills and ensure compliance with service standards., • Performance Monitoring: Conduct regular performance evaluations and provide feedback. Example: Implementing a monthly staff meeting to discuss operational updates, gather feedback, and provide ongoing training on customer service excellence. 4. CUSTOMER SERVICE Pub managers ensure high standards of customer service to maintain satisfaction and loyalty. Examples of this includes; • Service Standards: Establish and communicate clear service standards to all staff., • Customer Interaction: Directly engage with customers to gather feedback and manage complaints., • Loyalty Programs: Develop and maintain loyalty programs to encourage repeat business. Example: Implementing a feedback form that customers can fill out after their visit to gauge satisfaction levels. 5. MARKETING & PROMOTION The pub manager oversees marketing with the marketing team, to attract new customers and retain existing ones, creating promotional campaigns and managing the pub's public image. This will be partnership with the Marketing team. Examples of this includes; • Marketing Strategies: Develop targeted marketing strategies to attract different demographics., • Community Engagement: Build relationships with local businesses and community groups., • Online Presence Management: Oversee the management of social media accounts and online reviews. Example: Partnering with local breweries for special tasting events marketed through social media. 6.STOCK MANAGEMENT Effective stock management ensures the pub has the necessary supplies without overstocking, minimizing waste and costs. Examples of this includes; • Inventory Audits: Regularly perform audits to track stock levels and usage patterns., • Supplier Management: Negotiate terms with suppliers to ensure timely deliveries and fair prices., • Menu Management: Update the drink and food menus based on stock availability and customer preferences. Example: Rotating beer taps based on seasonal availability and popularity. 7. SAFETY & SECURITY Ensuring the safety and security of both patrons and staff is paramount, involving regular risk assessments and emergency planning. Examples of this includes; • Safety Protocols: Develop and enforce strict safety protocols, including regular staff training., • Security Measures: Implement necessary security measures, such as CCTV and staff security training., • Emergency Readiness: Regularly update and practice emergency response procedures. Example: Conducting bi-annual emergency drills with staff to ensure everyone knows their role in case of an emergency.

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations in one of our specialty coffee shops in Manor Park (takeaway kiosk-cafe). You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: -Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management. -Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues. -Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment. -Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth. -Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability. -Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment. -Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements: -Previous experience in the specialty coffee industry or a similar managerial role. -Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques. -Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship. -Proven leadership abilities with a track record of effectively managing and developing a team. -Exceptional customer service skills with a friendly and approachable demeanor. -Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment. -Strong problem-solving abilities and the capacity to make sound decisions under the pressure. -Flexible availability, including weekends and holidays. -A positive attitude, a willingness to learn, and a strong commitment to teamwork. -Food handling certification and knowledge of health and safety regulations is a plus.

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations in one of our specialty coffee shops in Wapping. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: -Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management. -Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues. -Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment. -Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth. -Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability. -Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment. -Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements: -Previous experience in the specialty coffee industry or a similar managerial role. -Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques. -Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship. -Proven leadership abilities with a track record of effectively managing and developing a team. -Exceptional customer service skills with a friendly and approachable demeanor. -Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment. -Strong problem-solving abilities and the capacity to make sound decisions under the pressure. -Flexible availability, including weekends and holidays. -A positive attitude, a willingness to learn, and a strong commitment to teamwork. -Food handling certification and knowledge of health and safety regulations is a plus.

About Honest Greens Honest Greens is a fast-casual restaurant lifestyle brand born in Barcelona in 2017. Our philosophy is simple: real food should be for everyone. That means fresh, seasonal ingredients that are unprocessed, ethically sourced, and free from additives or preservatives. Our menus are vibrant and plant-forward, while also catering to a wide range of lifestyles and dietary needs — from vegetarian to keto and beyond. We blend culinary craftsmanship with transparency and community, supported by smart technology that makes healthy eating easy and accessible. With around 35 restaurants across Spain and Portugal — and ambitious expansion plans throughout Europe — Honest Greens continues to grow while staying true to its mission: making real food living affordable, enjoyable, and honest. This is what we call: Eat Real. What you’ll be doing Leading from the front, setting the tone for service and motivating your team. Overseeing daily floor operations, ensuring smooth service flow between the kitchen and front-of-house. Coaching team members to deliver warm, attentive, and consistent guest experiences. Managing team positioning, floor cleanliness, and ambience throughout service. Handling guest issues with confidence, turning challenges into positive outcomes. Supporting with training, onboarding, and developing new team members. Upholding health & safety, allergen, and food hygiene standards. What we’re looking for Experience in hospitality or retail, with at least 1 year in a supervisory or team leader role. Strong leadership and coaching skills, with a hands-on, people-first approach. Excellent communication and problem-solving ability. Organised, reliable, and calm under pressure. Commitment to Honest Greens’ values: sustainability, transparency, and wellbeing. A positive, can-do attitude with the energy to inspire others. Why Join the Team Be part of a growing international brand with a mission to transform how people eat. Lead in an environment that values fresh, seasonal, plant-forward food and great service. Opportunities to develop and progress into management roles. Supportive culture: teamwork, growth, and shared purpose. Competitive pay, benefits, and staff perks. What you’ll get from us Competitive hourly rate Free healthy meals during shifts 50% discount in all Honest Greens restaurants Internal growth & training opportunities Be part of a food revolution — making real food better, more accessible, more honest Hiring Process Online application Phone screen Trial shift on the floor Offer If you’re passionate about people, love creating great guest experiences, and want to grow with a purpose-driven brand, we’d love to meet you.

The Daily Tray is a new neighbourhood diner/deli concept opening in East Dulwich. Inspired by classic NYC diners, old-school city delis, and much-loved UK greasy-spoons, by night, the space shifts into a NYC and Detroit-style pizza spot! We’re creating a warm, bustling, community - focused space serving honest, affordable comfort food. We are looking for an Assistant General Manager to join us, who has a passion for warm service & leading great teams. Previous management experience is essential, as well as working previously in a busy restaurant environment. We have a very exciting journey ahead and joining us, could mean a very exciting journey ahead for you! What's On Offer? • Full Time 48 Hour Contract - Guaranteed weekly, • 28 Day Holiday, • 50% Discount - When dining with us with your friends/family, • Free Team Food - On all shifts, • Monthly Competitions, • Pension Scheme, • A Genuine Enjoyable Environment To Work In - We really do care about our people! If you’d like to get to know us more, then we certainly would too. Please send us over your CV and we will be in touch! Why Join Us? • Be part of an exciting new opening, • Help build a genuine neighbourhood destination, • Competitive salaries and growth opportunities

The Daily Tray is a new neighbourhood diner/deli concept opening in East Dulwich. Inspired by classic NYC diners, old-school city delis, and much-loved UK greasy-spoons, by night, the space shifts into a NYC and Detroit-style pizza spot! We’re creating a warm, bustling, community - focused space serving honest, affordable comfort food. We are looking for a General Manager to join us, who has a passion for warm service & leading great teams. Previous management experience is essential, as well as working previously in a busy restaurant environment. We have a very exciting journey ahead and joining us, could mean a very exciting journey ahead for you! What's On Offer? • Full Time 48 Hour Contract - Guaranteed weekly, • Monthly Competitions, • Pension Scheme, • A Genuine Enjoyable Environment To Work In - We really do care about our people! If you’d like to get to know us more, then we certainly would too. Please send us over your CV and we will be in touch! Why Join Us? • Be part of an exciting new opening, • Help build a genuine neighbourhood destination, • Competitive salaries and growth opportunities

Yard Sale Pizza is on the search for a Deputy General Manager to join our amazing team. In return you will receive a competitive base salary up to £34,000 per annum plus a generous bonus and excellent benefits! £31,000 - £34,000 OTE - £37,000 Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 15 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. Our second shop south of the river in Balham serving the folk of South-West London, second shop opened in the midst of the pandemic in March 2021 and still going strong! We are open for delivery collection seven days a week, with a few spots outside to perch with your pizza when things are bit more normal. We've moved into an exceptional neighbourhood, with plenty of restaurants and bars to grab a drink after work :) What will I be doing? • Supporting the General Manager in all aspects of running the shop during peak, busy shifts. • Running your own shifts in the General Managers absence., • Keeping the team motivated and bringing great energy to each and every shift!, • Managing customer expectations, always going above and beyond., • Assisting with weekly reports, shop orders and team appraisals and development. What are we looking for? • Someone who has at least one years' experience as a Deputy Manager, ideally within a fast-paced, casual dining setting., • Someone who has great knowledge of both food hygiene and health and safety procedures., • An enthusiastic team leader and motivator who is a real people person with exceptional interpersonal skills., • It would be advantageous if you have previously worked within a takeaway setting., • An ambitious individual who would love to progress to a General Manager in the near future! What's on offer: • Monthly bonus which is based on KPIs (after probation is passed), • 40-hour contract, we love to promote a great work-life balance!, • 28 days holiday., • Christmas Closure., • Loads of room for progression!, • Uniform and other merchandise to celebrate your milestones working with us., • Free pizza on shift and brilliant discounts for family and friends across all sites!, • Staff parties throughout the year., • Cycle to work scheme., • Tech scheme., • Hospitality Action's Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can't wait to hear from you! Pizza \& Love, YSP