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Position: Funeral Branch Manager Location: Jonathan Harvey Funeral Directors, Bearsden - Glasgow Job Type: Full time, permanent - 38.33 Hours per week Salary: Up to £35,000.00 per annum plus relocation package (A relocation package will be considered for this role; details will be discussed during the interview process) Lead with care. Lead with standards. Lead with purpose. We are looking for a compassionate, capable and commercially aware Funeral Branch Manager to lead our branch in Larkhall. Internally, this role carries the contractual title of Senior Funeral Director , reflecting its seniority and responsibility within our funerals business. This is a leadership role for someone who combines empathy with operational strength. You'll guide families through some of the most important moments of their lives while leading your team to deliver consistently high standards, regulatory excellence and sustainable branch performance. Why This Role Matters Every branch is built on trust - trust from families, colleagues and the wider community. As Funeral Branch Manager, you are the standard-setter. Around 70% of your time will be spent delivering and overseeing funeral services. The remaining time will focus on leading people, maintaining operational control, managing compliance and ensuring the branch performs both commercially and professionally. You will be responsible for: Leading and developing your team Maintaining high service and care standards Ensuring regulatory compliance and audit readiness Supporting at-need performance and funeral plan conversations Building a strong, visible local presence Your Impact Lead and Support Funeral Services Deliver complex funeral arrangements with professionalism and empathy Guide families clearly through options and next steps Run pre-funeral briefings and oversee service delivery Observe arrangements and funerals to uphold care standards Manage and Develop the Team Lead recruitment, onboarding and ongoing 1:1 performance conversations Manage rotas, holiday and sickness cover Ensure regulatory training and compliance standards are met Embed accountability, professionalism and ownership Support succession planning and development Drive Operational Excellence Oversee branch standards and high-quality care of the deceased Maintain accurate records and legal documentation Ensure inspection readiness and regulatory compliance Monitor costs including overtime and hire cars Identify service improvements and implement change Build Local Presence Lead local marketing activity Develop relationships with care homes, celebrants and community groups Represent the branch at memorials and events Promote services in a supportive, consultative way What We're Looking For We welcome applications from candidates with: Experience leading and developing teams in service-led environments A strong track record of maintaining standards and compliance Confidence operating within regulated or policy-driven environments Commercial awareness and comfort working with targets and cost control Strong organisational and documentation skills Calm decision-making in emotionally sensitive situations A full UK driving licence Flexibility to work evenings, weekends and on-call Funeral sector experience is desirable but not essential. We are open to candidates from other regulated, service-focused industries where high standards, community engagement and people leadership are central. What We Offer Comprehensive induction and structured development Opportunity to complete professional qualifications via our apprenticeship programme Bonus potential Life assurance cover Employee Assistance Programme 30-33 days holiday (including Bank Holidays) Contributory pension scheme Relocation package considered If you are ready to lead with empathy, set clear standards and build a branch that families trust, we would love to hear from you. TPBN1_UKTJ

Position: Senior Funeral Director Location: George S Munn Funeral Directors, Rutherglen Job Type: Full-time, permanent - 38.33 Hours per week Salary: Up to £35,000.00 per annum plus relocation package ( A relocation package will be considered for this role; details will be discussed during the interview process) We are looking for a compassionate and committed Senior Funeral Director to join our team at George S Munn Funeral Directors in Rutherglen, as someone who takes pride in supporting families with care and professionalism. You will play a key leadership role in overseeing funeral arrangements, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered with respect and excellence. Why This Role Matters... As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement. Your Impact and Responsibilities... As a Senior Funeral Director, you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same. You'll spend around 70% of your time delivering and overseeing services, and the rest managing the day-to-day operations of one or more branches, including the team. You'll be responsible for ensuring high standards of care, training, service delivery, and local marketing, creating a culture where your team is proud of the work they do and families feel informed, respected, and looked after. As a Senior Funeral Director, you will: • Deliver complex funeral arrangements with professionalism - ensuring all funeral arrangements are respectful, appropriate, and reflect the client's wishes • Oversee branch standards and ensure timely, high-quality care of the deceased • Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out of hours support, including dignified collection and transfer of the deceased into care. • Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 121's • Ensure back-of-house teams have responsibilities, and ensure seamless scheduling and service coordination • Support the Cluster Manager in overseeing branch performance, audits, and compliance processes • Identify service gaps and recommend improvements to processes and training • Take responsibility for ensuring funeral plan banks are replenished • Ensure all team members are Funeral Plan Consultant (FPC) trained. Skills and Knowledge... • Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery. • Empathetic, service-oriented, and committed to excellent client outcomes • Understanding of the nature of the role and is prepared to assist families whenever needed, ensuring continuous care and operational effectiveness. • Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations. • Confident working independently and thrives on delivering results. • Flexibility to work evenings, weekends and on-call. • Understanding of operational efficiency, service offerings, and financial considerations. What We Offer... • Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme. • Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. • Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. • Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. • Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays. • Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement. • Relocation Package: A relocation package will be considered for this role; details will be discussed during the interview process What are the next steps? If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps. About Us We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion andmake the UK a world leader in end-of-life care. Here to help, whenever you need. FCA Statement Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to upholding the highest standards, which we achieve by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be asked to provide your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible. TPBN1_UKTJ