Complaints jobs in United Kingdom - Page 3

Job Offer: Floor Supervisor for Shisha Lounge at Onyx Restaurant Position: Floor Supervisor – Shisha Lounge Location: Onyx Restaurant Employment Type: Full-Time About Us: Onyx Restaurant is an upscale dining destination known for its unique fusion of exquisite cuisine, vibrant ambiance, and exceptional customer service. We pride ourselves on creating memorable dining experiences, and our Shisha Lounge is an integral part of that. To maintain and elevate the high standards of service in our lounge, we are looking for a passionate and experienced Floor Supervisor to join our team. Job Overview: As the Floor Supervisor for the Shisha Lounge, you will play a key role in ensuring smooth operations, delivering outstanding customer service, and maintaining a lively, welcoming atmosphere. You will manage the day-to-day activities, supervise the lounge staff, and oversee customer interactions, ensuring that our guests enjoy their time at the Shisha Lounge to the fullest. Key Responsibilities: - Supervise and coordinate the activities of the Shisha Lounge floor staff, ensuring exceptional service at all times. - Oversee the preparation and serving of shisha, ensuring quality control and guest satisfaction. - Manage lounge reservations and seating arrangements to optimize flow and capacity. - Train, mentor, and motivate staff to maintain high service standards and promote teamwork. - Monitor customer feedback, addressing any concerns or complaints promptly and professionally. - Ensure the lounge adheres to health, safety, and cleanliness regulations. - Assist in managing inventory of shisha supplies and lounge equipment, coordinating with the procurement team as needed. - Support management in planning and executing events or promotions in the Shisha Lounge. - Maintain a strong presence on the lounge floor, leading by example with a customer-focused attitude. Requirements: - Proven experience in a supervisory role in hospitality, preferably within a Shisha Lounge or similar setting. - Strong understanding of shisha preparation, flavors, and customer preferences. - Excellent leadership, communication, and problem-solving skills. - Ability to work in a fast-paced environment, maintaining composure under pressure. - A keen eye for detail and a commitment to delivering top-quality guest experiences. - Flexibility to work evenings, weekends, and holidays as needed. Benefits: - Competitive salary with performance-based incentives. - Opportunities for growth and career development within the company. - Staff discounts on food and beverages. - A dynamic and vibrant working environment. We look forward to welcoming you to the Onyx Restaurant family!

About Us: A-TEC is a leading mobile shop specializing in the latest smartphones, accessories, and mobile services. We pride ourselves on providing exceptional customer service and a wide range of products to meet our customers’ needs. Job Description: We are seeking a motivated and experienced Sales Supervisor to join our team. The ideal candidate will have a strong background in retail and wholesale sales, excellent leadership skills, and a passion for mobile technology. Key Responsibilities: Supervise and lead the sales team to achieve sales targets and provide excellent customer service. Train and mentor sales staff, ensuring they are knowledgeable about products and sales techniques. Manage inventory levels and ensure the store is well-stocked with popular products. Develop and implement sales strategies to increase revenue and market share. Handle customer inquiries and resolve any issues or complaints promptly. Monitor sales performance and prepare regular reports for management. Collaborate with the marketing team to plan and execute promotional activities. Qualifications: Proven experience as a Sales Supervisor or similar role in retail and wholesale sales. Strong leadership and team management skills. Excellent communication and interpersonal skills. Knowledge of mobile products and the latest technology trends. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. High school diploma or equivalent; a degree in Business Administration or a related field is a plus. Salary and Benefits: £39000 Per Annum Performance-based bonuses. Health insurance and other benefits. Opportunities for career growth and development. Employee discounts on products and services.

We are seeking an experienced and dynamic Hairdressing Shop Manager to lead our team and oversee daily operations at our vibrant salon. As a manager, you will be responsible for ensuring smooth and efficient day-to-day running of the salon, while delivering an exceptional customer experience. Key Responsibilities: Manage and supervise all salon activities, including hair, nail, and beauty services Lead and motivate a team of hairdressers and beauticians to provide high-quality service Schedule staff shifts, manage bookings, and ensure timely appointments Oversee stock management, including ordering products and maintaining supplies Handle customer inquiries and resolve any complaints professionally Ensure cleanliness and safety standards are maintained Assist in marketing efforts, including promotions and special offers to attract clients Manage salon budgets, sales targets, and financial records Requirements: Proven experience in a similar role within a hairdressing or beauty salon Strong leadership and organizational skills Excellent customer service and communication abilities Ability to work in a fast-paced environment and solve problems efficiently Passion for the hair and beauty industry If you are enthusiastic, motivated, and have a passion for managing a thriving salon, we would love to hear from you! Please apply with your resume.

We are seeking a young and dedicated Bar Manager to oversee our restaurant’s bar operations. The ideal candidate will have a strong attitude to learn and have passion for providing exceptional customer service. As the Bar Manager, you will be responsible for ensuring the smooth operation of the bar, supervising staff, and maintaining high standards of quality and cleanliness. You will be provided full support and on job training, however you have to possess a strong passion to learn fast. Duties: - Manage and supervise all aspects of the bar operations, including staff scheduling, inventory management, and customer service. - Train and develop bar staff to ensure they provide excellent service and adhere to company policies and procedures. - Create and maintain a positive work environment, fostering teamwork and collaboration among staff members. - Oversee the preparation of beverages, ensuring consistency and quality. - Monitor inventory levels and order supplies as needed to maintain adequate stock. - Handle customer complaints or issues in a professional and timely manner. - Maintain cleanliness and organisation of the bar area, including equipment maintenance and regular cleaning schedules. - Collaborate with kitchen staff to coordinate food and beverage service for special events or promotions. - Experience: - Previous experience is not essential as you will have to be provided full training and support. - Excellent leadership skills with the ability to motivate and inspire a team. - Knowledge of food preparation techniques is a plus. - Familiarity with hotel or restaurant operations is preferred. - Skills: - Having Good Communication skills - Hold a valid Bar liscence.

Organising office files and managing databases. Organising company meetings and classes ordering stationery and IT equipment, dealing with correspondence, complaints and queries. Preparing letters, presentations and reports, supervising and monitoring the work of administrative staff processing new and old students. Managing office budgets, implementing and maintaining standard procedures. Office administrative systems organising induction programmes for new students ensuring that health and safety policies are up to date attending meetings with senior management assisting the organisation HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents. Informing students about course pricing and booking them in for available dates.

provides information to customers on products and prices; fields telephone enquiries from prospective customers on behalf of the sales team; prepares sales invoices and maintains records and accounts of sales activity; handles customer complaints or forwards them to relevant member of sales team; carries out general clerical duties.

Bar Manager Organisation Name : Job Description / Responsibilities: • Ensure that customers receive high-quality drinks such as cocktails and coffees. • Manage a team of bar staff and ensure that customer service meets our restaurant standards. • Handling customer feedback and offering complimentary drinks for consumer complaints. • Coordinate and participate in promotional events. • Ensure that drinks are served on time specially during busy periods. • Recruit and train bar staff. • Monitor bar stocks and approve orders for suppliers. • Oversee the overall operation of the bar and ensure bar areas are kept clean. • Asist restaurant manager with daily operation. Job Type: Permanent Working Hours: Full-time (35 hours per week or more) Salary : £29,000 - £39,000 Visa/Sponsorship : Available

Yaki Ya! is looking for an Assistant Manager to oversee operations at two of its branches located in London. The Assistant Manager will be responsible for ensuring the smooth running of both restaurants, including managing staff, maintaining high levels of customer satisfaction, and achieving financial targets. Key responsibilities include: 1. Supervising and coordinating daily restaurant operations. 2. Training and managing staff to deliver excellent customer service. 3. Ensuring compliance with health and safety regulations. 4. Monitoring inventory levels and ordering supplies as needed. 5. Developing and implementing strategies to increase sales and profitability. 6. Resolving customer complaints and ensuring a positive dining experience. 7. Collaborating with the General Manager to set and achieve business goals. 8. Conducting regular performance evaluations of staff members. 9. Managing budgets, analyzing financial reports, and implementing cost-control measures. 10. Upholding Yaki Ya!'s brand standards and maintaining a clean and organized environment. 11. The ideal candidate should have previous restaurant management experience, strong leadership skills, and a passion for delivering exceptional dining experiences. A background in hospitality or a related field is preferred.

Plus annual bonus up to 10% The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements. Key Responsibilities & Duties Recruit, manage, train and develop a customer services advisers, team administrators and team leaders. Regularly assesses the performance and behavioural competencies of team members, identifying training needs and creating development plans. Sets and reviews progress against objectives Develop, implement, maintain and monitor service level standards. Develop and maintain quality controls. Review, improve, streamline and implement administration processes, procedures and system. Procedures being up-to-date and fit for purpose. Reviews and manages complaints Monitors and manages escalated calls and quality reviews. Works within agreed process and payment authority levels. Provides monthly MI reports to senior management. Provides statistical reporting to HMRC. Monitors and manages the Customer Service Risk Register About you You will have a strong background in Customer Service Management with experience of managing teams. Extensive performance management experience, coaching and development Ideally a background within a financial services environment with a good understanding of FCA regulation Hours of work Monday to Friday 35 hours per week (no weekends/no bank holidays)

Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Administrative Assistant to join our team and play a pivotal role in ensuring the smooth and efficient operation of our Business. KEY DUTIES AND RESPONSIBILITIES: The prospective applicant needs to demonstrate the following: · Mainly responsible to do administrative work in making office run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities. · Stores information by filling in forms, writing notes and filing records. · Types reports, memos, notes, minutes and other documents. · Receives and distributes incoming and outgoing correspondence. · Dealing with correspondence, complaints and queries. · Preparing letters, presentations and reports to Director. · Implementing and maintaining procedures/office administrative systems. · Checks figures, prepares invoices and records details of financial transactions made. Skills, experience, and qualification required for the role. · Proven experience as an Administrative Assistant or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. · Experience in the similar role for 3 years is desirable. If you are a skilled Administrative Assistant looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications. Hour: 37.5 Hours per/week

Start date: ASAP Job Title: Car Finance Assistant Location: Uxbridge office & work from home (hybrid) Working Hours: Monday - Friday 9am-5pm (some weekends due to the nature of the work) - Key Responsibilities: - Assisting the sales team with day-to-day tasks, especially during busy periods - Onboarding car dealerships across the UK (cold calling) - Build and maintain robust relationships with car dealerships to ensure high levels of client satisfaction - Updating CRM - Maintain a log of conversations with dealerships and track progress - Liaise closely with the Head of Dealerships to facilitate the closure of deals provided by onboarded dealerships - Conduct weekly conversations with onboarded dealerships to offer excellent customer service and support with finance deals - Handle dealership complaints, grievances, and needs, to ensure loyalty to CarFinanced Training will be provided Join us at CarFinanced and be part of a dynamic team dedicated to providing exceptional car finance solutions to our clients and partners.

- We seek an experienced bartender looking to leave the corporate scene for a small, creative community bar. We offer a fixed Sunday shift ending at 11:00 PM and a minimum of 24 hours per week. - Lead a small bar team, ensuring smooth operations, high performance, and positive team morale. - Achieve monthly revenue over £40K, control labour costs below 25%, and maintain a gross profit margin of 70%. - Ensure full booking capacity, high-quality customer service, and efficient handling of customer feedback and complaints. - Manage staff scheduling, security for events, and maintain compliance with health and safety regulations. - Assist the owner in resolving operational concerns and ensuring the bar’s success across all fronts.

Job Summary: We are looking for a passionate chef who is focused on the preparation and presentation of authentic Korean cuisine. The position requires not only excellent culinary skills but also demonstrated excellence in ingredient sourcing, cost control, teamwork, and food quality management. The ideal candidate will provide an exceptional dining experience through a combination of innovation and tradition and will always maintain the highest standards of quality and customer satisfaction. Responsibilities: - Dishes preparation and cooking: Prepare and cook a variety of traditional and modern Korean dishes, including appetisers, main courses, and specialities, according to established recipes and standards. - Dishes standards: Ensure that the taste, appearance, and portion size of all dishes meet and exceed high standards. - New dish development: assist in developing innovative menus and seasonal specials that combine traditional Korean flavours with modern cooking techniques to enhance the restaurant's attractiveness and competitiveness. - Ingredients procurement: assist in the procurement of high-quality ingredients according to company regulations to ensure the freshness and quality of the dishes. - Cost control: effectively manage the budget to ensure the cost-effectiveness of the restaurant by reducing controllable costs and reducing food waste. - Inventory management: Monitor inventory levels and coordinate with the restaurant manager to order the necessary ingredients and supplies to avoid shortages or waste. - Food safety and hygiene: Ensure that food handling and storage methods meet the highest standards by strictly adhering to all health and safety regulations to keep the kitchen safe and hygienic. - Ensure customer satisfaction and boost customer loyalty by resolving customer complaints or concerns about food quality or service quickly and professionally. - Teamwork and training: Work closely with the kitchen team to train new employees, ensure effective teamwork, and improve overall performance. - Cleaning and maintenance: carry out daily cleaning tasks, maintain the cleanliness and hygiene of the kitchen equipment and working environment, and comply with health and safety guidelines. We are looking for talented individuals with the following qualities: - Language skills: be fluent in English and be able to communicate with the team and customers smoothly; knowledge of Korean is a plus. - Relevant experience: have experience as a chef or similar culinary position in a Korean restaurant, and be familiar with the preparation of traditional and modern Korean dishes. - Culinary skills: passionate about Korean cuisine, creative, and able to modernise traditional recipes while retaining their authentic flavours. - Good team player, able to motivate the team and improve the overall efficiency of the kitchen. - Cost control: able to effectively manage controllable costs, reduce food waste, and keep the budget stable. - The ability to remain focused and efficient in a high-pressure environment and to respond flexibly to a fast-paced work rhythm. Join us, and you will have the opportunity to participate in the development of innovative Korean cuisine menus, work in a dynamic environment, and help the restaurant achieve operational excellence and customer satisfaction.

TEAM MEMBER JOB DESCRIPTION We are seeking a dedicated and customer-focused Team Member to join our dynamic team. This role involves working across all areas of our operation, including cooking, cleaning, serving, and food preparation. You will play a key part in maintaining our high standards of Quality, Service, and Cleanliness, while ensuring every customer enjoys a great experience. We pride ourselves on a positive work environment that fosters teamwork and growth. If you're enthusiastic, adaptable, and passionate about customer service, we’d love to have you on board! Key Requirements: - Adherence to strict hygiene and grooming standards. - A full uniform will be provided, excluding jeans and shoes. TEAM MEMBER RESPONSIBILITIES: - Food Preparation & Cooking: Prepare and cook a variety of menu items, including burgers, chicken, fried products, and shakes, while following daily prep schedules. - Customer Service: Operate tills and deliver exceptional service with a friendly and helpful attitude. - Order Accuracy: Check and pack orders accurately, ensuring all items meet quality standards. - Order Presentation: Present orders to customers in a professional and timely manner. - Restaurant Cleanliness: Maintain cleanliness throughout the restaurant, keeping workstations and common areas tidy. - Customer Issue Resolution: Address customer inquiries and resolve complaints professionally to maintain satisfaction. - Team Collaboration: Work effectively in a team environment, utilizing different styles and methods as needed. - Adaptability: Stay organised and calm during busy periods, ensuring smooth and efficient service. - Communication: Exhibit strong communication skills with team members and customers alike. - Professionalism: Maintain high personal standards of work, hygiene, and behaviour at all times. What We’re Looking For: - A positive attitude and willingness to learn. - Ability to handle fast-paced environments while staying calm and efficient. - Excellent communication and teamwork skills. - A passion for providing exceptional customer experiences Salary: depending on experience

We have operated a popular Italian restaurant in South London for over 30 years and have built a strong reputation with the community we serve. We are seeking a dedicated and experienced Restaurant General Manager to oversee the daily operations of our establishment. The ideal candidate must possess a strong background in the hospitality industry, demonstrating exceptional leadership skills and a passion for delivering outstanding customer service. This role requires a hands-on approach to managing staff, ensuring food safety and quality, and maintaining an inviting atmosphere for our guests. Duties - Lead and manage all aspects of restaurant operations, including front-of-house and back-of-house activities. - Ensure compliance with food safety regulations and health standards to maintain a safe dining environment. - Oversee food production processes, ensuring high-quality culinary standards are met consistently. - Develop and implement training programs for staff to enhance their skills in hospitality and customer service. - Manage inventory, ordering supplies as necessary to ensure smooth operations without wastage. - Foster a positive work environment that encourages teamwork and motivates employees to excel in their roles. - Handle customer inquiries and complaints promptly, ensuring satisfaction and loyalty. Skills - Proven leadership abilities with experience in managing restaurant teams effectively. - Excellent communication skills, both verbal and written, with the ability to engage with guests and staff alike. - A solid understanding of hospitality principles and customer service excellence. - Ability to multitask in a fast-paced environment while maintaining attention to detail. If you are passionate about the restaurant industry and possess the skills necessary to lead a successful team, we encourage you to apply for this exciting opportunity as our Restaurant General Manager. Job Type: Full-time Pay: £32,000-£35,000 per year (plus tips)

Manages the day to day aspect of the Pasta Evangelists Kitchen. Oversees all aspects of the Pasta Evangelists business through creating a culture to be proud of, making sure that Food/Health and Safety regulations are complied, coaching and supporting, motivating and engaging all employees. Has responsibility for achieving above average results. Opening hours: from 10.00am to 2.00am from Monday to Sunday What you'll do at Pasta Evangelists: - Attend meetings when required. - Embrace and embed new changes in PE systems and processes. - Training the new starters according to the company guidelines. - Coaching and supporting team members in their development. Highlights high performing individuals. - Track team absences and report them to your Area Manager/Deputy Area Manager. - Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required. - Help to create a customer focused environment. - Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy. - Implement the lead from the front mindset and set a clear example of Product quality for all to follow. - Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction. - Clear communication of Sales Goals, striving to consistently exceed sales targets. - Train the team on all new products enabling them to drive sales. - Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food). - Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary. Who you are: - You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change. - You have experience of managing a diverse workforce. - You are customer-focused, and enjoy interacting with customers. - You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them! - You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience. - You are hugely detailed oriented and don’t ever cut corners - You love working in a team and helping to manage other chefs in the kitchen! - You can clearly communicate both verbally and in writing - ... A pasta lover! What we can offer: - £13.5 per hour - £14.5 per hour from midnight onwards. - Monthly bonus according to site performance - Join a dynamic, fast-moving & diverse team - Regular team socials - Free Pasta Evangelists products - Referral Scheme bonus - Cycle to work scheme - Development Opportunities - you can grow inside the business

Strelitzia Coffee Shop is a thriving community hub known for its exceptional coffee, cozy atmosphere, and a welcoming team. We pride ourselves on serving quality food and drinks, including a carefully curated selection of wines and seasonal specials. As we continue to grow, we’re looking for a passionate and experienced Café Manager to lead our team and help us deliver exceptional customer experiences. We are seeking a dynamic and organized Café Manager to oversee the daily operations of Strelitzia. The ideal candidate will have strong leadership skills, a customer-first mentality, and a keen eye for detail. You will manage a team of baristas and servers, ensure smooth service, maintain inventory, and contribute to the overall growth and success of the café. Key Responsibilities: • Oversee day-to-day operations, ensuring a smooth and efficient workflow • Train, motivate, and lead a team of baristas and staff • Manage staff schedules, ensuring coverage during peak and non-peak hours • Deliver excellent customer service and handle any complaints or issues • Maintain stock levels, order supplies, and manage inventory efficiently • Ensure compliance with health and safety regulations • Monitor and report on café performance, including sales and expenses • Assist in marketing initiatives and promotions (e.g., seasonal specials, events) • Uphold the Strelitzia brand and maintain high standards of cleanliness and presentation • Implement strategies to increase customer retention and grow revenue Qualifications: • Proven experience in café or hospitality management • Strong leadership and communication skills • Ability to handle pressure in a fast-paced environment • Passion for coffee and food, with a good understanding of industry trends • Strong organizational and multitasking skills • Basic knowledge of budgeting and financial management • A customer-focused attitude with a problem-solving mindset • Ability to work flexible hours, including weekends and holidays What We Offer: • Competitive salary • Opportunities for growth and development • A supportive and friendly team environment • Employee discounts on all food and drinks • A chance to be part of a well-loved community café

About Us: Louche Soho is a vibrant, stylish bar in the heart of Soho, known for its exceptional cocktails, live music, and lively atmosphere. We're looking for enthusiastic and dedicated Floor Team Members to join our dynamic crew. If you have a passion for delivering excellent service and love being part of a fast-paced, energetic environment, we want to hear from you! Key Responsibilities: - Provide a warm and welcoming experience for all guests - Take orders and serve food and drinks efficiently and professionally - Offer menu suggestions and answer any questions regarding food and beverage options - Maintain cleanliness and organisation of the floor area - Collaborate with the bar and kitchen teams to ensure smooth service - Handle customer queries or complaints promptly and with a positive attitude - Work with speed and attention to detail during busy periods - Assist in setting up and closing down the venue, ensuring everything runs smoothly - Be a team player, always willing to lend a hand when needed What We’re Looking For: - Experience in hospitality or customer service is preferred, but not essential - A friendly, outgoing personality and great communication skills - Ability to work in a fast-paced environment and remain calm under pressure - Strong team spirit with a "can-do" attitude - Willingness to work evenings, weekends, and late nights - A passion for delivering exceptional customer service What We Offer: - Competitive pay - Opportunities for progression within the company - Training and development to help you grow in your role - A fun, vibrant work environment in one of Soho’s best venues - Staff discounts and perks If you’re passionate about hospitality and looking for a new challenge, apply today and join our Louche Soho family!

Al Kahf Restaurant is seeking a dedicated and skilled Assistant Chef to join our team and assist in managing the kitchen operations. The ideal candidate will have a passion for food and culinary excellence, along with strong leadership and organizational skills. Responsibilities: 1. Assist the Head Chef in preparing and cooking high-quality dishes in a timely manner. 2. Help in creating and designing new menu items based on seasonal availability and customer preferences. 3. Supervise kitchen staff and provide guidance and training as needed. 4. Ensure compliance with food safety and sanitation regulations. 5. Coordinate with suppliers to maintain inventory levels and quality of ingredients. 6. Assist in maintaining kitchen equipment and facilities in good working condition. 7. Monitor food costs and work towards achieving budget targets. 8. Collaborate with front-of-house staff to deliver exceptional dining experiences to customers. 9. Handle any customer feedback or complaints related to food quality and service. 10. Contribute to a positive and productive work environment by promoting teamwork and communication. Requirements: 1. Proven experience working as a Chef or Sous Chef in a restaurant setting. 2. Strong knowledge of food preparation techniques and culinary trends. 3. Excellent leadership and communication skills. 4. Ability to work in a fast-paced environment and handle pressure effectively. 5. Understanding of food safety and sanitation practices. 6. Creativity and passion for creating delicious and visually appealing dishes. 7. Availability to work evenings, weekends, and holidays as needed. 8. Degree or certification in Culinary Arts or related field is a plus. If you are a talented and motivated individual with a passion for culinary arts and kitchen management, we encourage you to apply for the Assistant Chef position at Al Kahf Restaurant. Join our team and be part of creating memorable dining experiences for our guests.

Role: Property Claims Handler Term: Permanent Location: Remote UK based only (occasional travel may be required for training/meetings) Sedgwick Resource Solutions are looking for a property claims handlers for a growing team who throughout their employment with Sedgwick, will be 'loaned' out to internal and external clients, and teams to offer their claims expertise. This opportunity enables suitable candidates to enhance their current skillset, network with a diverse book of clients, develop their knowledge on variety of systems, and still be supported by your team. Key responsibilities include: - Handling property claims from start to end. - To respect client protocols and other matters of importance to the client when working on an assignment. - To deliver a high-quality service for clients and internal teams where required. - To achieve expected levels of productivity and quality as determined by the role and assignments concerned. - Handling complaints in line with FCA regulations. - To apply a flexible and open-minded approach and being available to work on varied workstreams as determined by the business. - To uphold Sedgwick values when working on client assignments. - To be comfortable discussing outcomes and claims with the client and policy holders on a professional basis. Your Skills/Experience - 1+ years in end-to-end claims handling within home/property/subsidence or commercial. - Negotiation skills. - Ability to deal with change e.g. using different systems, learning different policies and processes. - Proven customer service skills. - Flexible approach. - High levels of integrity and professional. - Ability to build and maintain lasting relationships with colleagues, clients and policyholders. What will you get for this role? - Remote working (occasional travel to meetings/training may be required). - Excellent healthcare scheme. - Reward and recognition scheme. - Paid qualifications and rewards on completion. - Access to E-learning and internal training schemes. - Access to internal vacancies with plenty of career progression available. - Pension scheme above the statutory minimum. - Holiday allowance of 25 days plus bank holidays. - Buy more holiday. - Death in service cover. - Health insurance. - Discounts on various products and services. - Employee assistance programme for employee wellbeing. Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check. Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability. Where roles are advertised as remote working successful candidates will be required to work in the UK only.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. KEY ATTRIBUTES Ø Possess a good command of English Ø An excellent verbal manner and proven customer service skills Ø Good knowledge or experience of the hospitality industry Ø Good organisation skills with an attention to detail Ø A team Player with flexible & positive attitude Ø Hardworking and consistent DESIRABLE ATTRIBUTES Ø Previous experience in food and beverage Ø Previous experience using Micros system Ø Be able to demonstrate experience in complaint handling Ø Passion for the hospitality industry Ø Able to work in a fast paced environment & remain calm under pressure Ø Previous brand experience or knowledge MAIN SCOPE OF ROLE As an In Room Dining Waiter crucial part of your job is not only to deliver food and beverage to the room but also to create memorable experiences, establish a connection and add a personal touch. You work closely with Whatever Whenever, Events, Events, MixBAR and Lounge as we know that team work is how we can achieve outstanding service quality for our guests. You are also involved with individual WOW moments, personal requests and responsible of delivering guest amenities according brand standards. MAIN DUTIES & RESPONSIBILITIES This role requires the following responsibilities, which include but are not limited to; Ø Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies Ø Provides guests with exceptional service in order to achieve customer satisfaction Ø Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines Ø Set up and deliver all VIP amenities Ø Service all meetings rooms in accordance with Event orders and established policies and procedure Ø Complete all shift side work as outlined in the hotel’s operating policies and procedures Ø Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales: report all communication to immediate supervisors Ø Perform all cash handling responsibilities in accordance with company policies and procedures Ø Perform any other job- related as assigned.

** Duties and Responsibilities:** · Manage and supervise kitchen staff's activities, guide, and train them. · Be a leader and single point of contact for management for the kitchen related affairs. · Prepare and cook a range of Indian vegetarian dishes as set out in the restaurant · menu including South and north Indian curries & varieties. · Prepare delicious, hygienic, and healthy food according to business principles of · Restaurant. Introduce an exciting dish of the month at the beginning of every month · to keep our customer interested. · Prepare special dishes for special occasions. · Maintain the taste & quality of dishes which are prepared daily to ensure regular · customers are satisfied. · Carry out month-end food stock taking. · Manage day-to-day ordering of food for a section in line with the UK purchasing · guidelines. Ensure food prepared is of highest possible standards. · Controlling portion sizes in accordance with food specifications. · Make food according to standard recipes, portion yields and within agreed time limits · and minimum wastage. · Deal with food complaints efficiently ** Skill/experience/qualifications:** · Relevant experience in a similar role · Strong understanding of food safety regulations · Relevant work experience as Chef in Indian Restaurant

We are seeking an experienced Barista that will support Front of House and work alongside our Operations Manager to ensure best quality and service. Duty to oversee the day-to-day operations of our hospitality establishment. The ideal candidate will have a strong background in hospitality and the willingness to understand and grow with the brand. An interest in Health and Wellness is a bonus due to nature of business and brand ethos. Responsibilities:- Manage and coordinate all operational activities within the establishment- Supervise Front of House staff and operations- Ensure compliance with health and safety regulations- Implement and maintain high standards of service and quality control. Handle customer inquiries and complaints promptly and professionally Assist with understanding par levels and weekly/ monthly orders. Qualifications:- Previous experience in barista, hospitality, and restaurant operations- Proven track record in supervising and leading teams- Strong leadership skills with the ability to motivate and inspire staff- Excellent organisational and problem-solving abilities- Knowledge of food safety processes and quality standards- Ability to work under pressure in a fast-paced environment- Effective communication skills to liaise with staff, customers, and suppliers- A passion for delivering exceptional customer service

Job description We are highly focussed on development and safety but also vitally important to us, is that our children have an enjoyable learning experience. We provide a caring, secure environment through individual attention and group activities and to organise an appropriate range of leisure activities for children between the ages of 3 to 11. Main Responsibilities: Delivery of After School Provision - To lead, manage and deliver quality childcare provision in a safe, fun and learning environment, to lead the Playworker team to fulfil the aims and vision of Beams of Light. - To manage, lead and motivate a team of playworkers to the deliver safe, creative and stimulating play activities to meet the needs of children aged between 3 and 11 years of age. - To endeavour to meet the individual needs of all the children attending the club and to provide a warm and caring environment. - Supervise children in all aspects of their play, indoors and outdoors, on and off site (including external trips). - Develop positive relationships with children and meet their individual needs. - Provide full care for the children including delivery of children to school, collection from school and the safe delivery to parents and/or named carers. - Act as Key worker and ensure all staff complete EYFS learning journeys competently. - Administer First Aid as appropriate. - Maintain a safe and secure environment by carrying out safety checks and report problems and risks to the centre manager and premises officer. As agreed with the centre manager to ensure day to day maintenance is upheld. - Prepare healthy snacks in accordance with the settings healthy eating policy and meet the required standards of hygiene, health & safety. - Establish good relationships with parents and the local school encouraging two-way communication, feedback and dealing with complaints. - Undertake cleaning and tidying duties and ensure rotas are adhered to. - Ensure equality and diversity is encouraged and observed by all playworkers and children attending the setting. Management and Administration - Lead staff meetings ensuring every member of the team has an equal voice to put forward ideas for activities, trips, themed days, fundraising events, and service improvement. - Undertake administration duties to support the management committee including staff appraisal, disciplinaries, performance reviews, record keeping and petty cash control. - To effectively manage the occupancy levels of the after school club, managing the registers, waiting list and offering childcare places. Promoting and marketing Beams of Light effectively to maintain occupancy. - Be aware of all up to date Safeguarding, Equality and Diversity practices and put into practice within the setting. - To act as the SENCO lead when the centre manager is not present. - To act as the Child Protection lead when the centre manager is not present. - To ensure all fire and safety checks are completed daily and ensure practice fire drills are rehearsed on a regular basis. - To ensure that adequate standards of hygiene are maintained throughout the after school club. - Develop professional working relationships with the school, all relevant professionals and authorities including the local authority and Ofsted - Maintain all records relating to the management of the setting ensuring confidentiality and data protection of the children, families, staff and committee. - Undertake training as required by the organisation or registering authority and contribute to professional development. - Ensure all staff complete mandatory training and that staff are encouraged to keep a reflective portfolio. - Be part of the recruitment team and ensure new staff receive a thorough and welcoming induction. - Work within agreed policies and guidelines and work within an equal opportunities framework. Ensure the setting is kept up to date with new legislation and guidance on managing an after school care setting, Ofsted and charity commission legislation. Qualification preference: Safeguarding training/ Child Protection First Aid Training Health and Safety Food Hygiene Salary - £18 an hour, 3 hours a day Location - Magdalen Road, London (Beatrix Potter School) Contract Type - Permanent, Part time, Employed Weekly hours - 15 hours per week Operates - from 2:45pm to 6pm daily - Term Time Only Applications will be considered as they are received. Interviews will be arranged accordingly. We reserve the right to close the adverts early for example, where we received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post. Job Type: Part-time Pay: £18.00 per hour Schedule: Monday to Friday Experience: Childcare: 1 year (preferred) Licence/Certification: DBS (preferred) Safeguarding Certificate (preferred) Food Safety & Hygiene Certificate (preferred) First Aid Certification (preferred) Paediatric First Aid Certification (preferred) NVQ Level 3 in Childcare (required) Work Location: In person Expected start date: 14/10/2024