Complaints jobs in United Kingdom - Page 2

We are currently looking for an ambitious, hardworking, resilient, professional individual with practical proven telesales, administration and exceptional customer service experience and skills! A Properties Maintenance Service Management Agent: PR Properties International Ltd is currently seeking a highly qualified, experienced Telesales Consultant and Property Maintenance Service Administration Coordinator to carry out the tasks and duties below: \n Stage 1: Telesales Consultant Duties and Responsibilities: \n 1. As Telesales Consultant you will first start with group email marketing, telesales-cold calling and to booking appointments with our targeted clients which includes: our local Real Estate Managers, local business traders and construction recruitment managers. As a Telesales Consultant your main goal is to practically meet our property maintenance agents expected sales targets by consistently getting new clients appointment bookings to our sales closers and are able to build business relationships, recording and reporting all of the clients properties maintenance repair issues. \n Your Key duties will include generating leads, answering services questions, managing customer information in a CRM, and handling customer inquiries and complaints. A combined role that will involve: \n Handle inquiries: Take both external and inbound calls from our agencies clients properties maintenance services. \n\n • Build customer relationships: \n, • Develop and maintain strong customer relationships to encourage repeat business and satisfaction.\n, • Gather information:\n, • Ask questions to understand customer needs and document customer information, interactions, and transactions in a CRM system.\n, • Stay informed:\n, • Continuously update product knowledge and stay informed about industry trends.\n\n Stage 2. Properties Maintenance Service Administrator Assistant And Recruitment Section Administration Tasks: \n As a property maintenance service administrator assistant you will be making outbound calls to potential new and existing customers, booking maintenance service appointments with both customers and our agent maintenance teams / contractors, suppliers and liasing with them. calling our properties service and taking inbound calls from those who have already expressed interests in our properties maintenance service management, marketing our services on social media: facebook market etc. Recruiting candidates via posting jobs on job board sites such as Indeed, Reed, Linkedin etc. \n Coordinating necessary maintenance repairs issues and remedial works with contractors, addressing maintenance issues raised by tenants or landlords, such as plumbing or electrical malfunctions. Managing records for safety certificates and overall property compliance. \n Key Practical Telesales Consultant and Administration Experience Required: candidate is required to have 3 years or more practical most recent telesales or business development proven track record experience and skills, be ambitious, hardworking, resilient, professional individual with exceptional administration skills, customer service experience and skills! Excellent Communicator: written and verbally, flexible, reliable, team player and can use their own initiative. \n Working Contract Hours: Remote, Mondays - Fridays 9am - 17:30PM With 3 Months Probationary Period, Contractor Basis: A self-employed role, therefore you are required to manage your own taxes as Consultant. Permanent Basis. Please Note: You Will Be Required To Attend Company's Marketing Monthly Events in London! \n Monthly Basic Salary: £2300 And Commission Pay: 10% Per Property Refurbishment Sales ( \n Please Note: You will only start being paid on monthly basis once you have practically met at least 3 new paying clients! ) Commission Pay: 10% per new clients sales from our upgrade service package offers which includes: property maintenance refurbishment services etc. ) Available For Immediate Start! \n If you realistically know that you can practically produce our key telesales / appointment settler targeted results and you have practical suitable experience for this job role, then we would like to hear from you! Email us your most recent CV with covering letter to us and if your suitable for the position, we will contact you asap! \n Speak Soon! \n PR International Properties Team! \n \n \n

We are looking for experienced Motor Finance Complaint Reviewer with a background in financial services to join a busy Motor Finance Complaints Team supporting a leading UK bank. This is an exciting opportunity to work on a large-scale complaints project, investigating customer concerns and helping to deliver fair and appropriate outcomes. \n \n \nAs a Motor Finance Complaint Reviewer, you will manage com...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

We are currently recruiting for a Day Concierge to join a modern residential development in Edgware, NW London \n This is an excellent opportunity for an experienced residential concierge who thrives in delivering exceptional service. We are seeking someone with outstanding written and verbal communication skills, confidence in handling emergencies or complaints, and the professionalism to represent a... \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKCT

Description \n \n Job Title: Head of Operations ( Loveday Abbey Road) \n Professional Reporting Line to: Director of Operations/MD \n Direct Reports: Head Chef, Housekeeping, Hospitality Supervisor, Lifestyle Partner and Maintenance Technician \n Role Purpose \n The Head of Operations is a senior leadership role responsible for the operational delivery, standards and performance of all non-clinical functions across the residence. \n The role brings together the disciplines of a five-star hotel with the operational responsibilities and standards required within Loveday. \n \n The Head of Operations will ensure that every aspect of the member experience - from the presentation of the residence and quality of dining to housekeeping, lifestyle, maintenance and hospitality - is delivered consistently, efficiently and to an exceptional world-class standard. \n The Head of Operations will provide visible leadership to the Heads of Department and create a culture in which exceptional hospitality, attention to detail, commercial awareness and operational discipline are embedded throughout the residence. \n \n This role will also work in partnership with subject experts being the Executive Chef and Director of Property. \n The Head of Operations will have overall responsibility for the performance and day-to-day leadership of the non-clinical operation, ensuring departments work collectively rather than as individual functions. \n This role will oversee the complete member and family experience outside of direct clinical care, including arrival and welcome, concierge and reception, dining, housekeeping, lifestyle and events, maintenance, environmental standards and the overall presentation and atmosphere of the residence. \n The role will ensure that operational standards reflect those expected within the finest hotels and private members' clubs, while recognising the additional regulatory, safeguarding, health and safety and operational responsibilities of a care home environment. \n \n Clinical and care functions remain under the leadership and accountability of the relevant clinical leadership structure. \n \n Key Responsibilities \n Operational Leadership \n Provide leadership, direction and accountability to all non-clinical Heads of Department. \n Establish clear operating standards, departmental objectives, KPIs and accountability across each function. \n Lead daily operational meetings and ensure effective communication and coordination between departments. \n Maintain a highly visible presence throughout the residence, regularly inspecting member areas, back-of-house operations and service delivery. \n Identify operational issues quickly and ensure appropriate corrective action is taken. \n Ensure departmental rotas, resources and working practices are aligned to occupancy, member requirements and business needs. \n Create a culture of ownership in which Heads of Department are accountable for the performance, presentation and financial management of their areas. \n \n Ensure complaints are managed within the complaints policy framework and work to resolve to reduce/remove negative brand impact \n Ensure a 5* rating on Doctify and a minimum of 9.5 on Carehome.co.uk \n \n Five-Star Member Experience \n Take ownership of the non-clinical member journey and ensure an exceptional, highly personalised experience is delivered consistently. \n Ensure service standards reflect luxury hospitality and are aligned with our brand positioning and reputation for the best in class \n \n Ensure individual member preferences are understood, recorded and communicated effectively between departments. \n Oversee VIP arrangements, family visits, events, celebrations and other significant member experiences. \n Work closely with clinical colleagues to ensure hospitality and operational services complement each member's individual care requirements. \n \n Hospitality & Front of House \n Oversee reception, concierge and hospitality services, ensuring an exceptional welcome for members, families, professionals and guests. \n Ensure front-of-house colleagues demonstrate outstanding presentation, communication, discretion and service. \n Establish and maintain service standards for guest management, telephone handling, member requests, dining reservations, transport and concierge arrangements. \n \n Dining Experience and Beverage Experience \n Provide operational oversight of the kitchen and food and beverage functions. \n Work with the Executive Chef and Head Chef to ensure outstanding food quality, presentation, choice and service. \n Ensure the dining experience reflects luxury hospitality standards across our restaurant, private dining, room service and events. \n Monitor member feedback, menu quality, dining participation and service standards. \n Ensure food costs, purchasing, waste and labour are effectively controlled within budget and without compromising quality. \n Ensure all food safety, allergen, hygiene and regulatory requirements are consistently maintained. \n ctivity and staffing levels are appropriately managed against occupancy and budget \n \n Maintenance, Facilities and Environment \n \n Oversee maintenance and facilities management to ensure the residence is safe, compliant and maintained to an exceptional standard. \n Ensure planned preventative maintenance programmes are robust and completed within required timescales. \n Maintain oversight of statutory testing, servicing, contractor management and maintenance records. \n Ensure defects affecting member experience are identified and resolved quickly. \n Work closely with relevant colleagues on fire safety, emergency preparedness, business continuity, health and safety and environmental compliance. \n People and Leadership \n \n Ensure Loveday ethos and values are always demonstrated by the Head of Operations and wider team \n Lead, coach and develop Heads of Department, setting clear expectations for leadership and performance. \n Ensure departments recruit and retain colleagues who demonstrate both technical competence and a genuine luxury service mindset. \n Develop succession plans and identify future departmental leaders. \n Support Heads of Department with performance management, absence, conduct and capability issues in conjunction with HR. \n Champion colleague engagement and create a culture of professionalism, collaboration and pride. \n Ensure departmental training is completed and that colleagues remain competent in both their functional responsibilities and wider care-environment requirements. \n \n Quality, Compliance & Risk \n \n Ensure all non-clinical functions operate in accordance with organisational policies, regulatory requirements and relevant legislation. \n Work collaboratively with key stakeholders and the clinical team to support CQC compliance and organizational standards \n Maintain clear operational audit programmes covering areas including food safety, housekeeping, maintenance, health and safety, fire safety and environmental standards. \n Support investigations, complaints and incidents where operational or hospitality functions are involved. \n Recognise that while the role is non-clinical, every operational function contributes to members' safety, wellbeing, dignity and quality of life. \n \n Commercial & Financial Performance \n \n Take responsibility for departmental payroll, expenditure and controllable operating costs across the functions reporting to this role \n Ensure staffing structures and rotas reflect occupancy and operational requirements. \n Monitor agency and overtime usage and challenge unnecessary expenditure. \n Manage departmental purchasing, stock control and supplier performance. \n Identify opportunities to improve productivity and efficiency while protecting member experience and quality. \n Support revenue-generating opportunities including private dining, events, guest services and other relevant services where appropriate. \n Work collaboratively with sales and leadership teams to ensure the residence presents exceptionally for prospective members and families. \n \n The Head of Operations should operate as the custodian of the member experience and operational standards within the residence. \n They should be equally comfortable inspecting the presentation of a member suite, reviewing food costs with the Chef, challenging a maintenance programme, reviewing housekeeping productivity, discussing an individual member's lifestyle preferences or welcoming an important family or professional visitor. \n This is not a traditional facilities or care-home operations role. It requires an individual who combines the service mentality and attention to detail of five-star hospitality with the discipline, accountability and understanding required to operate within a highly regulated care environment. \n \n Experience & Attributes \n The successful candidate will ideally have significant senior operational leadership experience within luxury hospitality, five-star hotels, private members' clubs, premium senior living or another high-touch service environment. \n They will demonstrate: \n Exceptional operational leadership and attention to detail \n Experience managing multiple Heads of Department \n Strong knowledge of luxury hospitality and service standards \n Commercial and financial acumen \n Experience managing payroll, budgets and departmental costs \n Strong understanding of facilities, maintenance and health and safety \n Experience of food and beverage operations \n Excellent people leadership and coaching capability \n Confidence managing demanding and discerning customers \n Strong problem-solving and decision-making skills \n The ability to balance exceptional service with operational efficiency \n An understanding of regulated environments, ideally including health or social care \n High personal standards, discretion and professionalism \n A visible, hands-on and highly accountable leadership style \n \n Above all, the Head of Operations will understand that luxury is created through consistency, personalisation and attention to detail - and will ensure that every non-clinical aspect of the residence is to world class standard \n

Role: Actions Against Public Authorities - Solicitor \n A Legal500, Leading national law firm is looking to recruit dedicated Solicitors for highly sought permanent position. Training contracts available for those with relevant experience. \n Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client’s accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. \n Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO 27001-2013 accredited and regulated by the Solicitors Regulation Authority. \n About the role: \n The candidate will undertake a mixed caseload of complaints and civil claims against the police and other public authorities, judicial reviews, inquests and injustices. The department has been expanding within the firm steadily for a number of years and attracts high profile and interesting work. \n The successful candidate will conduct supervised casework and also support other lawyers in the department. You will be involved with case preparation generally and, as part of that role, will be expected to conduct legal research, take proofs of evidence from clients and witnesses, attend both court hearings and conferences \n It is imperative that you can demonstrate an unwavering commitment to protecting individual citizens’ civil liberties and a preparedness to fight hard to enforce their human rights. Previous experience in this specific area is highly desirable but all applications will be considered. \n Main Responsibilities of the Role: \n\n • Report directly to Department Director\n, • Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of client needs\n, • Responsible for mixed caseload of inquest work, complaints against public authorities and pre and post-issue claimant litigation.\n, • Ability to manage appropriate caseload types and supervision of a small team.\n, • Making CCMS applications to the LAA.\n, • Attending clients, taking instructions and briefing and liaising with counsel, negotiating with defendants, the IOPC and other legal professionals.\n, • Dealing with correspondence.\n, • Identifying the funding options and advising on the most appropriate one.\n, • To run the caseload of varied, challenging and interesting work.\n, • Ability to help in marketing the department and the firm through social media.\n, • Assisting in expansion of the department.\n\n Key Skills Required: \n\n • Qualified Solicitor with 2-5 years' PQE or Chartered Legal Executive with equivalent experience in civil liberties and human rights law. Substantial Claims Against Public Authorities (CAPA) litigation experience is essential; Inquest experience is desirable.\n, • Previous proven supervisory experience and working to key performance indicators\n, • Experience working on publicly funded cases (CW1/Legal Help and Licensed/Certificated Work) and working with CCMS\n, • Professional, proactive, and empathetic approach to client care\n, • Excellent organisational and communication skills\n, • Ability to demonstrate experience in all areas of Claimant litigation\n, • Strong theoretical knowledge and demonstrable practical experience of the Civil Procedure Rules\n, • Knowledge of the Civil Procedure Rules and judicial review applications\n, • Strong research, analytical, and drafting skills\n, • Ability to meet KPIs and work under pressure to tight deadlines\n, • Excellent IT Skills -familiar with Microsoft Office applications and document management skills\n\n Why Join Us? \n\n • Work with one of the UK’s leading law firms recognised for excellence\n, • Be part of a diverse, inclusive workforce committed to equal opportunities\n, • Access ongoing professional development and training\n\n What we offer: \n\n • Competitive salary\n, • A fantastic supportive team\n, • Excellent progression opportunities\n, • Support for appropriate legal awards/recognition\n\n This list is not exhaustive and there may be other duties as reasonably required. \n On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. \n The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. \n About Gemini Recruitment: \n Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. \n By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

General Manager \n Build to Rent \n West London \n Cobalt is working with an established operator to appoint a General Manager for a modern Build to Rent development in West London. \n This is an opportunity to take overall responsibility for a significant residential building, leading the onsite team while overseeing operations, resident experience, commercial performance and building compliance. \n Given the nature of the development, previous experience managing health and safety and compliance within a complex residential building is essential. The location also means this opportunity will particularly suit someone based in, or within a reliable commute of, West London. \n The organisation \n Our client operates within the residential property sector and is focused on providing a high standard of service across its professionally managed communities. \n The development offers an extensive range of resident amenities and communal spaces, creating an environment where the General Manager can have a direct impact on both operational performance and the resident experience. \n The successful candidate will join a business that places importance on inclusive management, employee development and providing equal access to opportunities. \n The role and responsibilities \n As General Manager, you will have overall responsibility for the day-to-day performance of the development, leading the onsite property management and lettings teams. \n Your responsibilities will include: \n • Leading, coaching and developing the onsite team, setting clear objectives and managing performance. \n • Taking ownership of health and safety compliance and ensuring statutory requirements are met across the building. \n • Conducting regular building inspections and ensuring property management or compliance issues are resolved appropriately. \n • Working closely with Facilities Management to oversee planned maintenance, contractors and compliance measures. \n • Overseeing the resident experience, including the resolution of complex complaints and delivery of community initiatives. \n • Monitoring the local rental market and contributing to leasing, marketing and pricing strategy. \n • Managing site expenditure against budget, reviewing financial performance and identifying appropriate cost efficiencies and additional income opportunities. \n • Building effective relationships with residents, commercial occupiers, contractors and other stakeholders. \n • Supporting the wider portfolio when required, including site visits, mentoring other managers and contributing to operational strategy. \n The General Manager will also play an important role during any major building incident, so sound judgement and confidence dealing with complex operational matters will be important. \n The skills needed \n We are looking for someone with experience managing a residential property or comparable operational environment, with a particular emphasis on building compliance and customer service. \n You will need: \n • Strong working knowledge of health and safety compliance and complex building matters. \n • Experience leading and developing an onsite team. \n • Working knowledge of managing expenditure against agreed budgets. \n • Good financial management skills and the ability to interpret site performance. \n • The ability to make considered decisions when dealing with operational or resident issues. \n • Good written and verbal communication skills. \n • An organised approach to managing competing operational priorities. \n • Working knowledge of relevant IT systems. \n • The ability to commute reliably to the West London development. \n An ARLA qualification and/or IOSH qualification would be advantageous but is not essential. \n Salary and working pattern \n The salary is up to £60,000, alongside an up to 20% discretionary bonus linked to KPIs. \n The General Manager will work five days over seven, typically 9am-6pm, with flexibility required according to the needs of the development. \n If you have experience managing a complex residential building and want to take ownership of a high-profile West London BTR operation, apply now. Interviews are ongoing, so early applications are encouraged. \n Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. \n If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.

Complaints Handler / Officer - Repairs and Maintenance in Social Housing \n Based in Kingston upon Thames \n Full time, on-going temp contract \n £15.00 - £15.86 per hour (40 hour week) \n We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on an on-going temporary contract. In this role, you will be resp... \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Main informationTerm Type: PermanentFulltime: TrueExternal Department: Real Estate - Enfranchisement Location Text: Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich, SevenoaksAbout usBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.The team you will joinOur leasehold enfranchisement practice sits within our Residential Real Estate team and comprises fee-earners from both the Residential Real Estate team and the Real Estate Disputes team.The Residential Real Estate team has 70+ members operating out of 6 of our 7 offices. Our leasehold enfranchisement practice operates on a national basis regardless of the location of its practice members.We are seeking a Partner who can work across both enfranchisement and technical leasehold residential real estate matters.The leasehold enfranchisement practice is currently made up of two Partners, five fee earners and one assistant, working alongside a secretarial pool. Together the team advise on all aspects of leasehold enfranchisement, both non-contentious and contentious.Beyond the core practice, there are supporting, specialist fee-earners in our corporate and tax teams, which ensure our clients receive a seamless end-to-end enfranchisement service.The work you will be doingYou will be responsible for growing an existing team with a focus on technical-excellence, outstanding client service and business development.You will be an active contributor to the core management group within the Residential Real Estate team across all offices which is responsible for team strategy and the employee experience.Responsibilities will include:actively developing the business through existing and new connectionsacting for a range of clients from high end individuals to social landlords on all aspects of leasehold enfranchisement including 1993 Act, 1987 Act and 1967 Act matterskeeping informed regarding legislative changes, including commonhold proposals, and to provide training and thought leadership across all enfranchisement worktypesworking alongside and develop relationships with high end property finders, estate agents and brokersoverseeing and being responsible for the training of all practice membersdeveloping and implementing the enfranchisement precedent bank including ensuring that best practice and risk management are adopted throughout the work type precedentsexploring new work types and opportunities for diversification such as right to manage, management licences and relationships with managing agentsproviding a vital interface between the practice members and the management of the overall enfranchisement practicebeing responsible for day to day management of practice members at all levels including recruitment, performance management, managing staff absences and holidays, technical matters that arise on a daily basis, overall team financial and compliance management and motivating the team to perform to the highest standardsinstilling the Birketts’ culture, brand signatures and values throughout the practicebeing the point of escalation for client feedback including complaints handlingbeing involved in the strategic management of the wider Residential Real Estate practicedelivering training internally as well as externallyproviding strategic advice to clients and team members on structuring freehold transfers, the grant of leases, lease extension projects and other matters to avoid the application of the 1987 and to identify where a project may not be tax efficient (tax advice is led by our SDLT and CGT specialists; however, it is key to identify where a proposed structure may be not be tax efficient)setting up volume lease extension projects and thereafter supervising the implementation of such projectsdrafting, advising on and implementing participation agreements and deeds of adherence for collective enfranchisement and 1987 Act acquisitionsreviewing and advising on existing leases and the grant of new leases as part of the Residential Real Estate team’s financing practiceacting on the statutory and voluntary disposal or acquisition of blocks of flatsactively marketing the sector including regular business development meetings with the sector members, writing articles, commenting on upcoming legislation, etcattending leasehold enfranchisement training and social events e.g. through ALEPworking alongside and developing relationships with enfranchisement valuersassisting with the development of processes and precedents within the enfranchisement sectorconducting and documenting regular team meetings with sector members to encourage and instil a collaborative cross-office, cross-division and high performing practicePlease note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.What we are looking forThe role requires a candidate with a strong following and marketplace presence to be able to actively and effectively grow the practice.Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues.Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery.Leads business development and high-profile pitches, builds a strong market presence, wins new clients, and drives cross-selling opportunities.Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding.Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change.Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance.Strong attention to detail to produce work documentation which is consistently of a high standardProfessional integrity and a commitment to providing excellent client serviceTo be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictationHybrid WorkingBirketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. BenefitsAs a Birketts colleague, you will be eligible to receive a wide range of benefits:You can find out more on our website: Inclusivity and CultureAt Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/Artificial Intelligence (AI)At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.Our expectations regarding AI use in applications:Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values. We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk

Basic informationLocationBelfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, London, Manchester, Milton Keynes, Newcastle, ReadingBusiness LineEnabling FunctionsJob TypePermanent / FTCDate published04-Aug-2026Req #24505Job descriptionConnect to your IndustryExciting opportunity for a disputes/contentious regulatory lawyer to join the Contentious Matters team within the firm’s Quality, Risk and Security community.The Contentious Matters team is a team made up of lawyers, auditors and accountants, with responsibility for managing all UK contentious legal and risk matters arising out of the firm’s client work. The team has a broad and demanding remit, which at its core is focused on regulatory enquiries, regulatory investigations, claims, threatened claims, circumstances that could lead to investigations or claims, public inquiries, reputational issues, complaints, and extensive requests for evidence. Beyond that, the team’s role and purpose increasingly includes: a) supporting on contentious matters arising across our EMEA community; b) ad hoc risk consultancy on live engagements; c) project work (focussed on a variety of legal and risk subjects, with a view to supporting our partners and people in pro-actively driving quality and the management of risk); d) QRS/Firm support, including providing legal advice in respect of internal and external transactions; and e) managing the firm’s PII arrangements. This is an interesting, challenging and varied role. It is a rare opportunity to join an excellent team, which would provide the successful candidate with a unique insight into the firm, excellent experience in dealing with often high-profile legal and risk issues faced by the firm and exposure to the firm’s executive leadership.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity You will have a broad, impactful scope of responsibilities, including:Pro-actively help manage a demanding case load of contentious matters (independently where appropriate, but also with others in the team) across a range of the firm’s client facing businesses;Work with (and coordinate) a variety of our internal stakeholders (including, amongst others, engagement teams, our partners and staff within the relevant businesses’ risk teams, others within the Deloitte legal and risk community (including senior leadership), and colleagues in our media and comms team);Liaise confidently and independently with our external stakeholders (including in particular our clients, subcontractors, lawyers acting for third parties, as well as external legal counsel and experts);Responsibly using AI tools to assist in the analysis and resolution of matters;Contribute positively to the team’s successes and high profile, by having a personal impact that matters in all elements of the role (including by owning and developing legal and risk projects); Take an active role in the management, support and training of more junior members within the team (and within the legal and risk community generally); andWork effectively in a diverse environment within an inclusive team culture where people are recognised for their contribution.Connect to your skills and professional experience disputes/contentious regulatory lawyer;Experience of working at a respected private practice law firm and / or in-house (whether through secondments or otherwise);Interested in assessing legal and risk of exposures, including undertaking deep dive analyses of complex contentious matters, with a focus on finding routes to resolution where challenge arises;Able to apply such analysis to dispute resolution, regulatory investigations / inquiries, contract renegotiation and other legal processes;Ideally, experience of dealing with the FRC and ICAEW;Ideally, experience of contentious issues involving AI as part of the underlying cause of the issue;A curious mind, with a passion for problem-solving and strong communication skills;Good analytical skills and demonstrated ability to articulate advice in a succinct and understandable manner, and to make recommendations based on that analysis;Experience of responsibly using AI tools in the context of dispute resolution;Strong interpersonal skills, including excellent verbal and written communication and influencing skills;Strong team player with good organisation, planning and project management skills;Attention to detail and a consistent high level of quality;Highly motivated, with a proven ability to work on your own initiative within a challenging work environment; and Strong numerical skills.Connect to your business - Enabling FunctionsCollaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.National Quality and Risk ManagementWe ensure we manage our business with integrity. This includes developing and managing assurance and business risk frameworks, anti-money laundering, addressing any potential conflicts of interest amongst clients and maintaining our independence from them, ensuring we’re compliant and managing the security of our people.Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Connect with your colleagues "Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.” - Lisa, Enabling FunctionsOur hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLICSS LOCOFFICE

London, United KingdomPeople /Full-time /HybridA World-Changing CompanyPalantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.The RoleAs a People Relations Specialist, you will partner with our Employment Counsel, People Partners, and the business to address, navigate, and productively manage people issues surrounding conduct, performance, and culture. You will be responsible for running workplace investigations end-to-end and will partner with Employment Counsel, People Partners, and Business Leaders on owning outcomes and closing out cases in a manner consistent with our culture and business values. In addition to resolving investigations and complaints, and determining appropriate disciplinary actions, you will also provide pragmatic HR advice and assist the broader People Team with other employment issues and cross-functional efforts that shape our culture, values, and offerings.Core ResponsibilitiesLead all aspects of People Relations cases, including: Partnering with People Partners and Employment Counsel on investigation strategy and risk assessment. Conducting interviews, preparing reports, and owning investigation outcomes and close out. Tracking and preparing status updates, coordinating input from multiple team members; and advising and overseeing disciplinary and remediation actions.Support sophisticated and/or nuanced people focused discussions around topics like performance, team dynamics, cultural topics, etc.Develop programs and training and policy content on People Relations issues and host regular training sessions for employees.Partner with People Team to create data-driven solutions that highlight employee relations trends and advise decision-making.Partner with People Partners and other internal leaders on people focused programs that ensure our employee population is supported to do their best work.Contribute to internal and external audits / projects relating to HR and compliance policies and practices.What We ValueAbility to operate with empathy and work toward de-escalation of challenging and/or intense conversations.Ability to navigate nuanced situations, calibrate with stakeholders, and display good judgement.Ability to model respectful and conscientious behavior in difficult and uncomfortable situations surrounding an investigation.Excellent interpersonal and communication skills, with ability to deal with critical matters and establish and build trust in cross-functional relationships.Ability to work independently, stay highly organised, and prioritise a number of matters efficiently.What We Require3+ years of experience in employee relations in an Employee Relations Specialist, HR Business Partner, or equivalent role.Validated knowledge of HR processes and US & UK employment laws. Background in other international jurisdictions a plus.Ability to build trust with a variety of stakeholders, understand business context and strategy, and navigate nuanced org structures.Experience in conducting workplace concern intake meetings, investigations, and conflict resolution.Experience in building out Employee Relations processes and best practices.Excellent written and verbal communication technique and style in the area of workplace concerns and investigation.Excellent writing, presentation, and training skills.Strong analytical and problem solving ability.Background in the tech sector and/or with sales organisations is a plus.Ability to travel occasionally.Life at PalantirWe want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the city and or country in which you are employed. If the posting is specified as Onsite, you are required to work from an office.If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).

About The Team:Are you passionate about building food safety standards and driving product quality? We are looking for someone with technical experience to drive food safety and quality compliance.Our Food Safety & Quality Assurance team is recruiting and we are looking for an experienced and highly driven Food Safety professional to join our international team. You will work within a team based across Europe to drive food safety and quality compliance with our Produce, Herbs & Fruit (PHF) suppliers, and work collaboratively with our procurement, sourcing, supply chain and distribution centre teams. The role will share best practice, create standardized ways of working, drive improvement in food safety & quality and lead on various strategic projects to ensure we delight our customers.What You Will Be Doing:You will...Perform on-site supplier visits and audits to manage their approval and drive strategic improvements in quality to decrease complaints and increase customer satisfactionUse your expertise and knowledge from industry and the supply base to develop best practice ways of working with your suppliers and internallyStrategically manage supplier product quality and performance. Delivering focussed error (complaint) reduction initiatives and identifying projects that will improve our quality and safety standardsDevelop and maintain strong relationships with internal and external stakeholders to ensure optimal performanceInvestigate and manage quality issues with suppliers to ensure customer availability and quality is not compromised with thorough root cause analysis and corrective actionOwn your category area to achieve key performance indicators relating to out of specification deliveries, customer complaints, and compliance metricsManage and coordinate the onboarding of new suppliers and products ensuring compliance to food safety, legal and quality standardsWho You Are:4+ years of experience in quality and food safety management, ideally within the produce industryExperience in auditing food manufacturers; additional food safety qualifications (e.g. HACCP, internal auditing) are highly desirableWillingness to travel, including some international trips; 50% of time spent at suppliers, distribution centres and the base officeExcellent English communication and negotiation skills; pragmatic in solving time-sensitive issues - German skills are a big plusConfident decision-maker who remains calm under pressure and in challenging situationsThrives in a fast-paced environment with the ability to multitask across competing prioritiesComfortable working with cross-functional and international teams across HelloFresh markets (UK, DACH, France, Nordics, BNL)intermediate to advanced skills in Google Suite / MS OfficeWhat you will get in return: 70% off HelloFresh or Green Chef boxes Company pension scheme Gym membership Bupa private medical insurance (including dental & family cover options) Mental health first aiders and an employee assistance programme Dog friendly office! Nursery support scheme Cycle to work scheme Group Life AssuranceLocation: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, LondonTo be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.Hybrid Working PolicyWe offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.

We are currently looking for a passionate Events Services Manager, to join our Events department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. Handle guest complaints promptly, efficiently and

Minimum of two years' experience as a Duty Manager, Night Manager or Reception Supervisor within a luxury hotel environment. As the Manager on Duty, the role requires a courteous and efficient manner in dealing with guest's complaints and ensuring issues are adequately resolved in line with exceedin

Block Manager \n Location: Belgravia Working Pattern: Monday-Friday | Full-Time | On-Site Salary: £30,000-£40,000 DOE \n The Opportunity \n A well-established and growing property management business is looking to appoint an experienced Block Manager to join its London-based team. \n This is a fantastic opportunity for a property professional with a strong background in block management, alongside experience managing individual flats and AST properties. \n The successful candidate will take ownership of a varied residential portfolio, working closely with landlords, leaseholders, tenants, residents and contractors to ensure properties are professionally managed, well maintained and compliant. \n The Role \n This is a hands-on Property Management position covering both individual residential properties and an expanding block management portfolio. \n The portfolio currently includes approximately 60 individual flats, predominantly located in Prime Central London, as well as a growing block management portfolio which has expanded significantly over recent years. \n The blocks are primarily converted residential properties held on long leases, with the role involving a strong focus on maintenance coordination, contractor management and service charge reporting. \n Key Responsibilities \n\n • Manage a varied portfolio of residential properties, including individual flats and blocks.\n, • Oversee the day-to-day management of AST properties.\n, • Coordinate repairs, maintenance and contractors from instruction through to completion.\n, • Arrange and conduct property inspections.\n, • Liaise with landlords, tenants, leaseholders, residents and contractors.\n, • Deal with property-related queries and complaints in a professional and timely manner.\n, • Monitor service charges, budgets and expenditure.\n, • Assist with the preparation of service charge reports and management documentation.\n, • Maintain accurate property, compliance and financial records.\n, • Ensure properties meet relevant health & safety, legal and regulatory requirements.\n, • Manage contractor relationships and monitor the quality and progress of works.\n, • Prioritise multiple maintenance issues and property management tasks effectively.\n, • Contribute to improving internal processes and delivering a high level of service to clients and residents.\n\n About You \n We're looking for an experienced and commercially aware Block Manager who has a solid understanding of residential block management. \n You will ideally have: \n\n • Proven experience within residential property and/or block management.\n, • Strong knowledge of leasehold and block management.\n, • Experience managing individual flats and APTs.\n, • Good understanding of service charges and associated reporting.\n, • Excellent organisational and administrative skills.\n, • Strong communication and relationship-building abilities.\n, • The confidence to deal with residents, landlords, contractors and other stakeholders.\n, • A proactive, solutions-focused approach to property issues.\n, • Good knowledge of property compliance, health & safety and relevant legislation.\n, • Strong IT and property management system skills.\n, • The ability to manage a busy portfolio and work to competing deadlines.\n, • Previous London property management experience is highly desirable.\n\n A relevant property, real estate or facilities management qualification would also be advantageous. \n Salary & Package \n\n • £30,000-£40,000 per annum, depending on experience\n, • Monday-Friday\n, • Full-time, on-site position\n, • Opportunity to join a growing and expanding property management business\n, • Varied portfolio covering both individual properties and block management\n, • Scope for increased responsibility as the portfolio continues to grow\n\n Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk

Risk & Compliance Manager London or Sussex Hybrid 2/3 days a week in office We're working with a leading regional law firm looking for a Risk & Compliance Manager to join its central management team.This is a broad, hands-on role covering professional risk, compliance, claims, complaints, insurance and regulatory matters, with significant exposure to partners and senior stakeholders.The role?• Managing and developing risk & compliance policies and procedures• Advising fee earners on SRA regulations, professional conduct, ethics and conflicts• Managing claims and complaints, including liaison with insurers, the SRA and Legal Ombudsman• Supporting the firm's PI insurance process• Carrying out compliance audits and identifying areas for improvement• Delivering training across the firm on risk and compliance matters• Coordinating the firm's Lexcel accreditation• Maintaining risk registers and root cause analysis• Supporting business continuity planning• Advising on regulatory requirements and changes in legislation• Supporting risk and compliance matters relating to M&A and mergers• Reviewing third-party terms of business• Working alongside IT, HR, Finance and other support functions on wider risk matters• Supervising a Risk & Compliance AssistantAbout you? 7+ years in legal compliance Strong knowledge of SRA regulations and professional conduct Experience managing professional indemnity insurance and claims Strong understanding of risk management within a legal environment Experience handling complaints and regulatory matters Excellent communication and stakeholder management skills Confidence working with partners and senior management Strong analytical, investigative and problem-solving abilitiesThis is a great opportunity to join a truly supportive culture and team, working closely with the Head of Risk in a broad compliance role. Interested?Know someone great?Reach out, let's have a confidential chat

Compliance & Office Manager \n London \n Up to £50k \n I'm working with a fantastic high street City law firm that's looking to appoint a Compliance & Office Manager to take ownership of the firm's compliance framework while overseeing the day-to-day operations of the office. \n This is a genuinely varied role, perfect for someone who enjoys wearing multiple hats and wants to play a key part in the smooth running of a well-established law firm. \n The Role? \n Leading the firm's SRA regulatory compliance and AML framework \n Developing and maintaining policies, procedures and internal controls \n Managing complaints, breaches, conflicts and compliance registers \n Supporting GDPR and data protection processes \n Leading internal audits and coordinating external accreditations where required \n Delivering compliance training and promoting best practice across the firm \n Reporting directly to the Managing Partner on compliance and risk matters \n Overseeing the day-to-day running of the office, facilities and suppliers \n Supporting business continuity planning and operational improvements \n About you? \n • Previous legal compliance experience within an SRA-regulated law firm \n • Strong knowledge of SRA Standards & Regulations, AML and GDPR \n • A practical, solutions-focused approach to compliance \n • Excellent organisational and stakeholder management skills \n • Someone who enjoys combining compliance with operational responsibility \n What's in it for you? \n Competitive salary \n 25 days' annual leave plus bank holidays \n Pension scheme \n A varied role with real autonomy and ownership \n Direct exposure to the Managing Partner and senior leadership team \n The opportunity to shape and improve the firm's compliance and operational processes \n A supportive, collaborative working environment where your ideas are valued \n Genuine opportunity to make a visible impact across the business \n Interested? \n Know someone great? \n Reach out, let's have a confidential conversation!

Hours: 9:00 AM - 5:00 PM (Monday to Friday, 37.5 hours per week) \n Contract: ASAP start | 7-month temporary contract (subject to review) \n Pay Rate: Competitive / Negotiable \n Sector: Substance Misuse, Health & Social Care \n Location: London (travel across operational sites required) \n About the Role \n We are seeking an experienced Quality and Safeguarding Lead to join a leading drug and alcohol service provider. As part of the Leadership Team, you will drive quality improvement, oversee safeguarding practices, and help embed a culture of continuous learning across services. You will lead audits, safeguarding compliance, incident investigations, quality improvement initiatives, and staff development activities to ensure safe, effective, and compliant service delivery. \n Key ResponsibilitiesLead quality improvement and service development initiatives. \n Conduct audits of service delivery, governance, and safeguarding practice. \n Develop and implement action plans to improve performance and outcomes. \n Monitor and evaluate the impact of quality improvement activities. \n Provide safeguarding advice, guidance, and support to staff and managers. \n Lead incident investigations and root cause analyses. \n Analyse feedback, complaints, safeguarding data, and trends to inform service improvements. \n Prepare reports for governance meetings, commissioners, CQC, and Coroners when required. \n Deliver safeguarding training, coaching, workshops, and observed practice sessions. \n Promote organisational learning and share best practice across services. \n Work closely with partner agencies and attend safeguarding forums and case conferences. \n To be successful in this role, you will have:Experience within Health, Social Care, Substance Misuse, Mental Health, Housing, or a related sector. \n Strong knowledge of safeguarding children, adults at risk, and multi-agency working. \n Experience conducting audits, quality reviews, and service improvement projects. \n Knowledge of CQC regulations, governance frameworks, and quality assurance systems. \n Experience investigating incidents and completing root cause analyses. \n Excellent analytical, report-writing, and communication skills. \n Experience delivering training, coaching, and workshops. \n The ability to influence stakeholders and drive positive change. \n A commitment to continuous improvement and better outcomes for service users. \n DesirableExperience within drug and alcohol services. \n Knowledge of recovery-focused practice. \n Experience in change management and project development. \n Knowledge of local safeguarding partnerships and statutory processes. \n Please note: \n An Enhanced DBS check will be required for this position.*We do not offer sponsorship* \n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more about this job please contact Agne on . \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client is a leading housing provider looking for an experienced Property Services Team Leader to manage four Property Administration teams and lead a team of four Property Administrators. \n This is a hands-on role covering people management, portfolio oversight, complaints, landlord and tenant issues, performance and day-to-day problem solving. You'll also work closely with Maintenance, Compliance, Finance, Legal and local authorities to keep things moving and ensure a high standard of service. \n Duties Managing the Team \n\n • Oversee workloads, priorities and outstanding actions across four property portfolios.\n, • Allocate work and provide support or cover when needed.\n, • Line manage four Property Administrators, including 1-to-1s, appraisals, attendance and performance.\n, • Coach and develop the team, including training and CPD.\n, • Address performance issues and manage PIPs where required.\n, • Support recruitment and the induction of new team members.\n\n Problem Solving \n\n • Be the main point of escalation for complex or sensitive cases.\n, • Take ownership of issues and work with landlords, tenants, contractors and internal teams to find solutions.\n, • Identify recurring problems and improve the way they are handled.\n, • Escalate significant legal, financial or reputational risks to the Group Managing Director.\n\n Performance & Reporting \n\n • Monitor team and departmental KPIs and address issues early.\n, • Chair the weekly Property Services meeting and make sure actions are followed through.\n, • Prepare weekly performance reports for the Group Managing Director.\n, • Attend relevant landlord, tenant, local authority and internal meetings.\n\n Complaints \n\n • Oversee complaints across all four teams.\n, • Personally manage Stage 1 formal complaints, including investigations and written responses within 28 days.\n, • Identify service failures and make sure appropriate action is taken.\n, • Escalate higher-risk or Stage 2 complaints when required.\n, • Use complaint trends to identify areas for improvement.\n\n Landlord, Tenant & Local Authority Relationships \n\n • Handle escalated landlord and tenant disputes and negotiate fair solutions.\n, • Deal with issues such as damage claims, deposits, rent and maintenance disputes.\n, • Build strong landlord relationships and support retention within the Guaranteed Rent portfolio.\n, • Act as the main escalation point for local authorities.\n, • Oversee anti-social behaviour cases and property inspections where required.\n\n Maintenance & Cost Recovery \n\n • Make sure repairs are logged, prioritised and progressed effectively.\n, • Escalate overdue or repeat repairs and track them through to completion.\n, • Support decisions around property damage, liability and recharges.\n, • Ensure landlord approval is obtained for chargeable works and costs are recovered.\n, • Review quotations before they are sent to landlords, ensuring they are accurate, clearly presented and correctly priced.\n, • Deal with landlord queries or challenges relating to quotations and invoices.\n\n Compliance & Improvement \n\n • Ensure records are accurate, up to date and audit-ready.\n, • Make sure the team follows company policies, GDPR and property regulations.\n, • Identify and implement improvements to processes, systems and ways of working.\n, • Maintain clear procedures and guidance for the team.\n\n What We're Looking ForEssential \n\n • Experience managing residential property portfolios and multiple caseloads.\n, • Previous people management experience, including formal performance management and PIPs.\n, • Experience dealing with landlord and tenant disputes and formal complaints.\n, • Experience working with local authorities.\n, • Good knowledge of property maintenance, damage assessment, quotations and cost recovery.\n, • Experience within Guaranteed Rent, private sector leasing or residential lettings.\n, • Knowledge of landlord and tenant law, deposit protection and property regulations.\n, • Strong organisation, problem-solving and decision-making skills.\n, • Excellent communication skills and confidence handling difficult conversations.\n, • High attention to detail and sound judgement.\n, • Comfortable using property management/CRM systems and Microsoft Office.\n\n About You \n\n • ARLA Propertymark qualification or working towards it.\n, • ILM, CMI or similar management qualification.\n, • Degree in Business Management, Real Estate or a related subject.\n, • Experience in supported or temporary accommodation.\n, • Knowledge of environmental health and local authority enforcement.\n\n Package \n\n • Up to £45,000 DOE \n, • Mon - Fri\n, • Paid birthday leave after one year's service.\n, • 4% employer pension contribution after probation.\n, • Vitality Private Healthcare and EAP after probation.\n, • £500 Employee Referral Scheme for successful permanent referrals.\n, • Supportive and collaborative working environment.\n, • Opportunity to join a reputable organisation committed to delivering high-quality housing services.\n\n Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk

Job Title: Primary Servicing Account Manager \n Location: Watford - Office Based \n Salary: Up to £32,000 \n Hours: Monday to Friday 9am to 5:30 pm \n Benefits: \n\n • Private Medical Healthcare\n, • Dental Scheme\n, • Additional half-day annual leave on your Birthday\n, • Annual leave purchase scheme\n, • Pension Scheme\n, • Perk box\n, • Free eye tests\n, • Christmas and Summer Social Events\n, • Top Performers Dinner each quarter\n, • Fresh fruit in the office\n, • 20 days holiday plus public and bank holidays\n\n About the Primary Servicing Account Manager: \n We're excited to be recruiting for a fast paced and growing mortgage company who are looking for a driven and personable Primary Servicing Account Manager to be a trusted point of contact for our customers, providing clear guidance, practical support, and a consistently high level of service. \n This is a great opportunity for someone who enjoys building strong customer relationships, taking ownership of challenges, and finding effective solutions in a dynamic, fast-moving environment. If you're motivated by helping people and making every customer interaction count, we'd be keen to hear from you. \n Responsibilities of Primary Servicing Account Manager: \n\n • Managing all incoming calls, correspondence and emails efficiently and within agreed SLAs.\n, • Reviewing and verifying all new account uploads to ensure accuracy and completeness.\n, • Preparing and submitting BACS files, and promptly actioning any unpaid Direct Debits or other outstanding payments.\n, • Managing daily cash allocation, ensuring all funds are accurately applied to the correct accounts, including reconciliation against company bank accounts.\n, • Managing all Servicing team banking activities, including cash and card allocations, redemptions and part settlements.\n, • Scanning and maintaining Title updates on the relevant customer files.\n, • Processing and allocating all redemption and capital reduction funds against loans through to redemption and completion.\n, • Managing Deed of Postponement and Easement requests through to completion.\n, • Ensuring all required printing is completed and dispatched within agreed SLAs.\n, • Managing E-DS1 uploads, Payment Holiday overpayments, exits and refunds, and reviewing the Credit Arrears Report.\n, • Liaising with solicitors and following up on outstanding or missing Title Registrations.\n, • Preparing and submitting the monthly CRA (CAIS) return in line with required deadlines.\n, • Reviewing and actioning accounts showing a credit balance at month end using the Daily Arrears Report, and escalating relevant cases to the Senior Servicing Manager.\n, • Following the established invoice process, reviewing and approving invoices for payment within the appropriate mandate.\n, • Implementing Bank of England base rate changes and managing associated complaints where required.\n, • Handling calls from customers and third parties, providing support with loan administration and resolving queries in a professional and timely manner.\n, • Undertaking any other duties or responsibilities as required to meet the evolving needs of the department.\n\n Experience required for Primary Servicing Account Manager: \n\n • Experience in customer service within financial services is essential.\n, • Experience in servicing existing mortgage or loan accounts is highly advantageous.\n, • Well organised\n, • Self-motivated and proactive\n, • Able to work under pressure\n, • Good telephone skills and attention to detail\n\n For more information regarding the role of Primary Servicing Account Manager, please get in touch with us. \n Stellar Select is acting as an employment agency and is a corporate member of the REC. \n Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Quality Technician - Food £35,000 - £38,000 + Progression + Training + Benefits Monday - Saturday, 2 week rota (Week 1: 6am - 2pm. Week 2: 2pm - 10pm) Southall, London \n Do you have experience working within the food industry as a Quality Technician? Are you looking to join a manufacturing organisation that offers first-class training, development, and long-term career progression? \n Due to continued growth, my client is looking to recruit a Quality Technician to join their team at a state-of-the-art facility near Southall. The successful candidate will support key quality functions including new product development, sample preparation, production trials and taste panels when required. You will suport across multiple product ranges within the facility where full product and company training will be provided. This is an excellent opportunity for someone with a food manufacturing background who is looking to progress into senior or team leader roles within a growing business. \n The company is a highly successful and well-established manufacturer at the forefront of its sector, continuing to expand across all departments. You will be joining a loyal, experienced, and supportive team within a business that prides itself on staff retention, development, and career progression. \n For further details, please click apply - REFERENCE5083- \n The Role: \n *Investigating customer complaints \n *Provide training to operational staff as required \n *Work a Monday - Saturday pattern on a 2-week rota (with potential for Monday - Friday during quieter periods) \n The Candidate: \n *Knowledge of HACCP level 2 or 3 \n *Exposure to high risk/high care food production processes is advantageous \n *Previous experience working in food manufacturing \n Consultant: Patrick Walsh \n Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job, you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. \n FMCG|QC|QA|Inspector|Wembley|Quality Technician|Food Safety|HACCP|High Care|Food Production|Southall|West Ealing|West Drayton|Brentford|Hounslow|Greenford| \n INDLP

Customer Services Officer – 6 month contract \n Central London | £19.62 per hour (umbrella) | 37.5 hours per week | Monday to Friday \n An exciting opportunity has arisen for a proactive and customer-focused Customer Services Officer to join a resident-led housing organisation responsible for managing a historic residential estate in Central London. \n As the first point of contact for residents, leaseholders and contractors, you will play a key role in delivering an efficient and responsive repairs service, ensuring residents receive a professional and high-quality customer experience from initial enquiry through to completion of works. \n The Role \n\n • Act as the first point of contact for residents reporting repairs via telephone, email, online and face-to-face.\n, • Diagnose, log and prioritise repair requests in line with service standards.\n, • Coordinate appointments with contractors and operatives.\n, • Keep residents informed throughout the repairs process, providing excellent customer service.\n, • Liaise with contractors and key stakeholders to ensure repairs are completed within agreed timescales.\n, • Monitor outstanding and overdue works, escalating issues where necessary.\n, • Handle enquiries and complaints professionally and effectively.\n, • Maintain accurate records and support reporting requirements.\n, • Assist with resident satisfaction initiatives and service improvement activities.\n\n About You \n We are looking for someone who can build positive relationships with residents and colleagues whilst remaining organised in a fast-paced environment. \n You will have: \n\n • Experience in a customer service role, ideally within housing, repairs, property or a similar environment.\n, • Excellent communication and interpersonal skills.\n, • Strong administrative and organisational abilities.\n, • Good IT skills, including Microsoft Office and database/case management systems.\n, • High levels of accuracy and attention to detail.\n, • A commitment to delivering outstanding customer service.\n\n Desirable experience includes: \n\n • Knowledge of social housing repairs and maintenance services.\n, • Experience of housing management or repairs scheduling systems.\n, • Understanding of resident-led housing management organisations.\n

Operations Manager (Delivery, Standards & Improvements) \n Our client is an award-winning, multi-site domestic moving company, known for high standards of customer service and operational excellence. As they continue to grow and modernise, they're looking for an experienced Operations Manager to lead day-to-day delivery at their Hounslow depot. \n This is a hands-on, customer-facing role for someone who leads from the front - on the warehouse floor and on the phone with customers when it matters. You'll take ownership of operational standards, people leadership, compliance and continuous improvement across the site, working closely with the wider Operations team. \n What you'll be doing \n People leadership \n\n • Providing clear, visible leadership - setting expectations and holding the team accountable for delivery\n, • Coaching and developing supervisors, foremen and future leaders\n, • Building a culture where problems are raised early and standards are understood\n\n Performance management & HR \n\n • Managing attendance, timekeeping, conduct and performance\n, • Leading performance conversations, agreeing and following through on improvement actions\n, • Supporting fact-finding, investigations, probation, absence, disciplinary and grievance processes\n\n Operational standards, health & safety and compliance \n\n • Ensuring safe systems of work and legal compliance are followed across both sites\n, • Maintaining PPE, training and equipment standards\n, • Identifying and correcting unsafe practices, and acting on incidents and near misses\n\n Continuous improvement \n\n • Challenging outdated working practices and identifying root causes of recurring issues\n, • Introducing sensible process improvements and making good use of systems, technology and data\n, • Encouraging improvement ideas from the team and measuring results\n\n KPI & performance management \n\n • Owning key operational performance measures and reviewing against agreed standards\n, • Explaining variances, agreeing corrective actions with clear owners and deadlines\n, • Giving senior management early visibility of risks and decisions required\n\n Quality & customer service \n\n • Reviewing complaints, damages, claims and service failures, and investigating root causes\n, • Speaking directly with customers to resolve issues\n, • Turning recurring trends into process and capability improvements\n\n What we're looking for \n\n • A strong background in operations, warehousing or removals - removals/moving experience is great but not essential\n, • A genuine team player who will fit well into an existing, established Ops team\n, • High standards and a real focus on customer service\n, • Someone open to modernising ways of working, including the adoption of new technology and AI as an operational resource\n, • KPI experience is a strong advantage - this is an area the department is looking to strengthen\n, • Counterbalance forklift licence required\n, • Full UK driving licence, with experience driving 3.5t Luton vans\n\n \n This is a genuinely hands-on leadership role within a well-respected, award-winning business - ideal for someone who wants to make a visible, measurable difference to how an operation runs. \n Interested? Get in touch to find out more.

Farringdon, London (Hybrid Working) \n £24.31 per hour PAYE \n Full Time, hybrid \n 6-Month Temporary Assignment \n We're currently recruiting for an experienced Home Ownership Team Leader to join a leading housing organisation based in Farringdon, London. \n This is an excellent opportunity for a housing professional with strong leadership experience and a solid understanding of home ownership, service charges, leasehold management and customer service delivery. \n About the Role \n Reporting to the Home Ownership Manager, you will lead a team of Home Ownership and Service Charge Specialists, ensuring the delivery of a high-quality service to leaseholders and shared owners. \n You will provide day-to-day operational leadership, oversee performance, manage complex home ownership matters and support the delivery of statutory and non-statutory processes. \n Key Responsibilities \n\n • Lead, coach and develop a team of Home Ownership/Service Charge Specialists\n, • Monitor performance and ensure service standards and KPIs are achieved\n, • Manage escalated leasehold and home ownership enquiries\n, • Support the resolution of complaints and service failures\n, • Provide specialist advice on leasehold, service charge and home ownership matters\n, • Interpret leases and legal documentation\n, • Support preparation of documentation for First Tier Tribunal and other legal proceedings\n, • Ensure compliance with relevant legislation, policies and procedures\n, • Assist with reporting, forecasting and performance management information\n, • Support the Home Ownership Manager and deputise when required\n\n Requirements \n\n • Previous experience within a Home Ownership, Leasehold or Service Charge environment\n, • Experience managing or supervising a team\n, • Strong knowledge of leasehold management and home ownership legislation\n, • Working knowledge of Section 20 consultation requirements under the Landlord and Tenant Act 1985, including major works and qualifying long-term agreements\n, • Experience overseeing or supporting Section 20 consultation processes\n, • Experience handling complaints and complex customer issues\n, • Ability to interpret leases, legal documents and statutory requirements\n, • Excellent communication and stakeholder management skills\n, • Strong Excel and MS Office skills\n, • Customer-focused with a proactive problem-solving approach\n\n What's on Offer? \n\n • £24.31 per hour PAYE\n, • Hybrid working arrangement\n, • Full-time hours\n, • 6-month temporary contract\n, • Opportunity to work for a respected housing organisation\n\n Interested? Apply today with your updated CV. \n

PMR is working with a high end residential development based in South East London, looking to hire for a professional Day Concierge on a full time basis. The Day Concierge will be providing high levels of customer service to residents day to day, ensuring the front desk operations run smoothly. We are looking for a confident candidate who can deliver and work in a fast paced environment. \n Hours: 4on 4off rota, 8am to 8pm \n Salary: £32,282 per annum \n \n Main duties: \n\n • Deliver excellent customer service to all residents.\n, • Greet all residents professionally and courteously.\n, • Proactively anticipate resident's needs.\n, • Aid and engage with all guests/residents and colleagues within the development.\n, • Always act as an ambassador for the company.\n, • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.\n, • Verify all visitors, suppliers, and contractors.\n, • Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.\n, • Carry out regular building checks and log/report any maintenance that is required through the correct channels.\n, • Ensure the communal areas are always kept clean, tidy, and presentable.\n, • Report any incidents, problems, or complaints to the appropriate manager promptly.\n, • Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.\n, • Complete the am/pm/overnight operational reports and handover and report any operational issues.\n, • Assist with Move In's/Move Out's.\n, • Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.\n\n Requirements: \n\n • Experience in Residential or 5* Hotels.\n, • Reliable and timekeeping.\n, • Immaculate presentation.\n, • Strong written and verbal communication skills in English.\n, • Have excellent communication skills.\n, • Experience in the highest level of customer service.\n, • Be able to demonstrate initiative.\n\n The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

Concierge \n Shift Pattern: Friday to Monday \n Working Hours: 8:00am - 8:00pm (Friday to Monday) \n Salary: Up to £28,000 per annum, depending on experience \n Abbatt are currently seeking a professional and customer-focused Concierge to join a modern residential development located in Hackney, East London \n This role is ideal for someone passionate about delivering exceptional service and creating a welcoming environment for residents, guests, contractors, and visitors. As the first point of contact within the development, you will play a key role in ensuring residents receive the highest standard of support and assistance in their home environment. \n Ideal Experience & Skills: \n • Previous experience within high-end residential developments or the hospitality sector \n * Strong background in delivering exceptional customer service \n * Experience coordinating contractors and overseeing building works within a busy development \n * Knowledge of general fire safety, health & safety, and security procedures \n * Ability to handle confidential information professionally and with discretion \n Key Responsibilities: \n • Meet and greet residents, guests, and visitors, responding to all enquiries professionally in person and over the telephone \n * Assist residents and visitors with any requests or support required \n * Maintain the security of the building and residents, including monitoring CCTV and supporting the smooth operation of parking facilities \n * Provide a courteous and professional service to residents, contractors, suppliers, and members of the public \n * Conduct regular patrols throughout the building and report any faults or security concerns \n * Ensure all security, health & safety issues, incidents, and complaints are reported correctly and managed appropriately \n * Issue keys only to authorised personnel and maintain accurate records of key sign-in/sign-out procedures \n * Manage all deliveries, parcels, and registered mail received at reception \n * Ensure parcels and registered mail are issued correctly and signed for by residents \n * Notify residents promptly of any deliveries available for collection \n Benefits: \n • Life insurance cover \n * Gym membership contribution \n * 4% pension scheme \n * Access to accredited training courses to support career development and progression

Disrepair Surveyor \n The Disrepair Surveyor will provide specialist technical and surveying support across Westminster City Council’s housing stock, with a primary focus on housing disrepair, responsive repairs, building defects, damp and mould, leaks and insurance claims. The role will ensure defects are accurately diagnosed, works are properly specified and cases are resolved within legal and operational timescales, minimising risk and improving outcomes for residents. \n The postholder will carry out pre- and post-inspections, investigate building defects and produce technical specifications and CPR35-compliant reports where required. They will manage disrepair cases through to completion, working closely with legal teams, residents and contractors to progress Schedules of Works, Court/Tomlin Orders and remedial works within agreed deadlines. \n A key part of the role will be managing damp, condensation, leaks and water ingress, ensuring root causes are identified and appropriate remedial works are completed. The postholder will also identify recurring defects and investment requirements to inform planned and preventative maintenance programmes. \n The role will include repairs contract and contractor management, including monitoring WIP, quality and performance, assessing variations, approving expenditure within delegated limits, managing follow-on works and ensuring contractors meet contractual and technical standards. \n The postholder will work directly with residents and internal stakeholders, managing complaints, arranging inspections, providing updates and ensuring repairs are fully resolved. They will also support insurance claims by identifying insured works and providing technical information to the insurance and legal teams. \n The role requires strong knowledge of housing disrepair, building defects, repairs surveying, contractor management and relevant housing legislation, alongside an understanding of HHSRS, the Housing Disrepair Protocol, Landlord & Tenant legislation, CDM and health & safety requirements. \n Core responsibilities \n\n • \n Manage housing disrepair cases from inspection through to resolution. \n • \n Conduct pre/post inspections, defect diagnosis and technical reporting. \n • \n Produce specifications and CPR35-compliant reports where required. \n • \n Manage damp, condensation, leaks and water ingress cases. \n • \n Oversee contractors, repairs, WIP, variations and quality. \n • \n Support legal disrepair and insurance claims with technical evidence. \n • \n Manage resident complaints and customer communication. \n • \n Identify recurring defects and future investment/PPM requirements. \n • \n Maintain accurate records and use performance data to improve services. \n • \n Ensure works meet contractual, technical, health & safety and legal requirements. \n • \n Manage delegated repair expenditure and deliver value for money. \n\n The key profile: a social housing/property surveyor with strong disrepair experience, capable of inspecting homes, diagnosing defects, specifying remedial works, managing contractors and confidently working alongside legal teams on housing disrepair cases.

Freightserve recruitment are looking for a Import 4 days on 4 days off Operator for a major Freight Forwarder based in the Heathrow area. \n Responsibilities:- \n\n • Pre-Alerts\n, • Completing Import Customs entries\n, • Origin management\n, • Transport Deliveries\n, • Internal / external communication\n, • Liaising with Customers through Email and Telephone.\n, • Job costing and Invoicing\n, • Updating system\n, • Managing High Volume of import shipments\n, • Assist customer with their Supply Chain\n, • Managing Information Flow between Systems\n, • Manage Origin Offices\n\n Skills required:- \n\n • Proactively action duties on a daily basis, supporting the team during times of absence or holidays.\n, • Customer Service\n, • Able to process different types of customs entries\n, • Accuracy\n, • Able to handle multiple customers & clearances each day\n, • Financial Awareness\n, • Able to work using their own initiative\n, • Manage customer issues and the ability to deal with minor issues, disputes, or complaints.\n, • Outstanding Customer Service\n\n Working hours are 4 days on 4 days off 7am - 7pm \n As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

We have an exciting opportunity for an experienced and highly professional Head Concierge to join our prestigious residential development in Nine Elms, just moments from Battersea Power Station. \n As Head Concierge, you will lead the front-of-house operation, ensuring the highest standards of resident service, security, and presentation are consistently delivered. You will act as the primary point of contact for residents, visitors, contractors, and managing agents, while overseeing the day-to-day running of the concierge function and supporting the wider property management team. \n The successful candidate will be a natural leader with exceptional interpersonal skills, a proactive approach to problem-solving, and a genuine passion for delivering outstanding resident experiences. You will build strong relationships with residents, anticipate their needs, and foster a welcoming, safe, and efficient environment within the development. \n \n Key Experience and Skills \n\n • Previous experience within a senior concierge, Head Concierge, residential management, or luxury hospitality role.\n, • Proven ability to lead, motivate, and support concierge and front-of-house teams.\n, • Significant experience delivering exceptional customer service within a residential, hospitality, or property environment.\n, • Experience coordinating contractors and overseeing building works within a busy development.\n, • Strong understanding of health & safety procedures, fire safety regulations, and security protocols.\n, • Ability to manage confidential and sensitive information with professionalism and discretion.\n, • Excellent communication and organisational skills, with the ability to remain calm under pressure.\n, • Competent in maintaining accurate records and producing reports when required.\n, • SIA licence essential.\n\n \n Key Responsibilities \n\n • Lead and oversee the daily operation of the concierge service, ensuring consistently high standards are maintained.\n, • Act as the senior point of contact for residents, handling enquiries, concerns, and service requests in a professional and efficient manner.\n, • Develop positive relationships with residents, providing a personalised and attentive service while maintaining appropriate professional boundaries.\n, • Supervise concierge team members, providing guidance, support, training, and performance oversight where applicable.\n, • Ensure the effective security of residents, visitors, and the building at all times, including monitoring CCTV systems and overseeing access control procedures.\n, • Manage the safe and efficient operation of resident parking facilities.\n, • Liaise confidently and professionally with leaseholders, managing agents, contractors, suppliers, and external stakeholders.\n, • Conduct regular inspections and patrols throughout the development, identifying and escalating maintenance issues, health and safety concerns, or security breaches.\n, • Coordinate and oversee statutory testing procedures, including fire alarm tests, lift alarms, and other compliance checks, ensuring all records are accurately maintained for audit purposes.\n, • Ensure all incidents, accidents, complaints, and health & safety matters are reported appropriately and investigated where necessary.\n, • Take a leadership role during emergency situations, following established procedures to safeguard residents and visitors.\n, • Manage key control procedures, ensuring keys are issued only to authorised individuals and all movements are accurately recorded.\n, • Oversee the management of deliveries, parcels, and registered mail, ensuring items are securely stored, residents are notified promptly, and collection records are maintained.\n, • Maintain accurate resident information and concierge records in accordance with company policies and data protection requirements.\n, • Work closely with the Property and Building Management teams to ensure the smooth operation of the development and the delivery of an exceptional resident experience.\n\n \n CCTV SIA licence required. \n \n Hours: Monday to Friday / 09:00-18:00 \n Salary: up to£35,000 per annum dependent on experience / £16.03 per hour \n Location: Nine Elms (SW11) (closest stations are Nine Elms or Battersea Power Station) \n \n If you would like to apply, please submit your CV for consideration. \n \n Unfortunately, if you have not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.

We currently have an amazing opportunity for a new Senior Day Concierge at our high-end, luxury residential development located in Greenwich (SE10). \n The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. \n Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. \n We will require 2 years' minimum of residential concierge experience at a luxury establishment in a supervisory role. \n \n Main duties and responsibilities: \n\n • Lead and guide the concierge and security team, promoting best practice, consistency of service, and adherence to company policies and procedures.\n, • Deliver an exceptional front-of-house experience, ensuring all residents, visitors, contractors, and stakeholders receive a consistently professional, discreet, and welcoming service.\n, • Exercise sound judgement and initiative in managing challenging situations, complaints, emergencies, and sensitive resident matters, always ensuring professionalism and discretion.\n, • Ensure all concierge operations, resident services, contractor activities, security procedures, and emergency responses are managed effectively while maintaining the highest standards of professionalism and service delivery.\n, • Oversee the secure management of parcels, deliveries, keys, and resident assets, ensuring accurate logging, auditing, and adherence to established security procedures.\n, • Monitor and manage resident requests, complaints, and lease compliance matters, liaising closely with the Building Manager, Managing Agents, and relevant service partners to ensure timely resolution.\n, • Take ownership of building and resident issues from initial report through to resolution, including issues such as leaks and other maintenance concerns. This will involve arranging and coordinating contractors, managing access, keeping residents updated throughout, and ensuring issues are actively followed through rather than simply reported or escalated.\n, • Conduct end-of-shift operational audits, including parcel, key, and access control reconciliations, investigating and resolving discrepancies prior to handover.\n, • Carry out scheduled compliance inspections, including fire alarm, lift alarm, emergency lighting, and other statutory checks, maintaining accurate records and escalating defects promptly.\n, • Maintain a comprehensive understanding of emergency procedures, leading the concierge response during incidents and supporting safe evacuation procedures where required.\n, • Produce detailed shift handover reports, ensuring clear communication of operational issues, resident requests, incidents, contractor activity, and outstanding actions to maintain service continuity.\n, • Undertake regular inspections and security patrols throughout the development, proactively identifying maintenance, security, housekeeping, and health & safety concerns, taking immediate corrective action where possible and ensuring issues are followed through to completion.\n, • Build and maintain strong working relationships with residents, contractors, managing agents, and external service providers, acting as a trusted ambassador for the development.\n, • Continuously seek opportunities to improve resident experience, operational processes, and service delivery, contributing to the ongoing success and reputation of the development.\n\n General: \n\n • To comply with company email, telephone and internet policy and procedures;\n, • To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty;\n, • To comply with all health & safety and personal protective equipment requirements of the site;\n, • To complete any other requests as directed by Account Manager or Managing Agent.\n\n \n Hours: 4 on 4 off (08:00-20:00) \n Salary: £33,502 per annum or £15.34 per hour \n Location: Greenwich (SE10 - nearest station is Cutty Sark on the DLR) \n \n If this position is of interest to you, please send your CV across. \n \n Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion. \n

HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support. \n An excellent opportunity for an experienced Service Advisor to join HTC Group (DAF) You will be working as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact. \n Key duties and Responsibilities \n\n • To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.\n, • To greet customers in a friendly, professional and courteous manner.\n, • To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.\n, • To give repair estimates and price quotations and offer repair suggestions.\n, • Register new vehicles\n, • Ensure invoices and taxing vehicles are completed accurately and on time.\n, • Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.\n, • Handle all internal and external customers and suppliers with courtesy.\n, • Adhere to Health & Safety Policies and Procedures at all times.\n\n Preferred Qualifications and Experience \n\n • Excellent communication and interpersonal skills.\n, • Ability to work under pressure.\n, • Previous experience in a Parts or Service advisor role.\n, • You must be PC literate with a working knowledge of administration procedures.\n, • Have an understanding of the commercial vehicle after market operation.\n\n At Ballyvesey Holdings your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link:

Temporary Residential Concierges \n Festive Period (London) \n Are you an impeccably presented, customer-focused individual looking for exciting temporary work during the Christmas and New Year period? Work around your 4 on 4 off shifts! \n We are seeking reliable, enthusiastic, and experienced Temporary Concierge Staff to support our prestigious residential developments across Central and Greater London over the festive season. \n Location: Various high-end residential developments across London. \n Duration: Temporary contract, primarily covering shifts between mid-October 2025 to early January 2026 \n Hours: Variable shifts, which may include days, evenings, weekends 8 HOUR AND 12 HOUR SHIFTS!! \n Public holidays (including Christmas Day, Boxing Day, and New Year's Day - enhanced rates apply). \n The Role: \n As the face of the development, you will provide a professional, warm, and secure front-of-house service to residents, visitors, and contractors. Your responsibilities will include: \n\n • Front-of-House Management: Maintaining a secure, clean, and welcoming environment within the lobby and communal areas.\n, • Customer Service: Delivering exceptional service, handling resident requests, queries, and complaints efficiently and courteously.\n, • Security & Access Control: Monitoring CCTV, managing key signing procedures, and controlling access for residents, visitors, and deliveries.\n, • Parcel & Mail Management: Efficiently signing for, logging, and distributing parcels and mail.\n, • Reporting: Promptly logging and reporting any maintenance issues, security incidents, or emergencies.\n, • Festive Support: Assisting with any specific festive requirements, such as managing seasonal deliveries\n\n What We Are Looking For: \n\n • Experience: Proven experience in a customer-facing role, ideally within high-end residential concierge, hospitality (4/5* hotel), or luxury retail.\n, • Impeccable Presentation: A smart, professional, and well-groomed appearance is essential.\n, • Communication Skills: Excellent written and verbal communication skills in English.\n, • Reliability: Demonstrable punctuality, flexibility, and a commitment to working scheduled shifts, including bank holidays.\n, • Discretion: A high level of professionalism and discretion when dealing with sensitive resident information.\n, • IT Proficiency: Competent in using computerised logging systems and Microsoft Office Suite.\n, • Right to Work: Must have the legal right to work in the UK.\n\n Why Join Us for the Festive Season? \n\n • Competitive Hourly Rate (enhanced pay for bank holidays).\n, • Gain Experience in some of London's most sought-after residential properties.\n, • Supportive Team Environment and full assignment briefing.\n

We have an exciting new opportunity for a Day Concierge to work at a high-end residential development comprised of 4 luxury apartments, based in the heart of Mayfair (W1K). \n You will have the responsibility of delivering the highest levels of customer service to all residents, guests, contractors, and the clients. \n You'll be a real people person and go that little bit further to get to know the residents, build strong relationships whilst maintaining a professional, courteous, and respectful manner. \n As primary contact for the residents you will be on hand to provide the support they need at the place they call home. \n Ideally, you'll have all or most of the below experience: \n\n • Previous experience within the hospitality industry, preferably within a similar role.\n, • Significant experience providing exemplary levels of customer service.\n, • Experience in managing contractors and building works within a busy development.\n, • Awareness of general fire, health & safety and security.\n, • Proven ability to and handle confidential information with professionalism and discretion.\n\n Responsibilities \n\n • Meet and greet the residents and answer enquiries by telephone or from callers to the desk.\n, • Assist the residents, guests and visitors when required.\n, • Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.\n, • Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public.\n, • Communicate with leaseholders and managing agents in an attentive and personable manner.\n, • Manage and delegate to the on-site team.\n, • Carry out regular patrols of the entire building and report any faults and/or security breaches found.\n, • Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.\n, • Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.\n, • Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.\n\n \n Shift Pattern: Monday to Friday / 09:00-17:00 (40 hours weekly) \n Rate of Pay: £27,846 per annum or £15.30 per hour \n Location: Mayfair (W1K) (nearest stations are Marble Arch, Bond Street and Green Park) \n \n If this position is of interest, please submit your CV. \n \n Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.

Housing Customer Service Officer \n Rate of pay: £22.07 PAYE or £28.78 Umbrella Job Type: Temporary Contract Location: Brixton, Islington & Southwark (flexibility to work across multiple sites required) Working Pattern: Fully site-based (no hybrid working) \n The Role \n We are recruiting for a Customer Services Officer to support sheltered housing and schemes across Brixton, Islington and Southwark. This is a front-facing customer service role, providing support to residents, managing enquiries, handling administrative tasks, and helping ensure schemes operate efficiently. \n The successful candidate must be able to travel between sites as required. \n Key Responsibilities \n\n • Deliver excellent customer service and respond to resident enquiries professionally and efficiently.\n, • Provide cover across sheltered housing schemes when required.\n, • Log service requests and maintain accurate records on housing management systems.\n, • Process payments for facilities, parking, fobs, and guest accommodation.\n, • Handle correspondence, complaints, and resident communications.\n, • Carry out property and guest flat viewings when required.\n, • Manage keys and access fobs, ensuring accurate records are maintained.\n, • Support resident meetings, events, surveys, and engagement activities.\n, • Undertake general administrative duties including filing, minute-taking, and maintaining records.\n, • Work closely with colleagues, contractors, and external agencies to ensure residents receive an excellent service.\n\n Skills & Experience \n\n • Previous experience in customer service, housing, sheltered housing, or a similar environment.\n, • Strong communication and interpersonal skills.\n, • Good administrative and organisational abilities.\n, • Experience handling enquiries and resolving customer issues.\n, • Confident using IT systems and maintaining accurate records.\n, • Ability to work independently and manage a varied workload.\n, • Understanding of safeguarding and health & safety principles would be advantageous.\n\n Please note: This role is fully site-based and does not include welfare checks or the completion of support plans. \n To apply for this Housing Customer Services Officer position, please submit your CV detailing your relevant experience. \n

Exciting Opportunity Alert! Join Rendall & Rittner as a Night Concierge! \n \n Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Night Concierge. This is an incredible career opportunity with a fantastic package. \n \n Position: Night Concierge \n Location: Riverside Quarter \n Working Hours: 4 days on, 4 days \n Salary: £27,000-£29,000 per annum (depending on experience) \n Contract: A permanent position that offers stability and room for growth. \n \n Why Rendall & Rittner: \n Award-Winning: Join an established and celebrated company known for delivering first-class property management services. \n Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. \n Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. \n Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. \n Time Off: Enjoy 16 days of holiday plus national holidays. \n Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team. \n Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * \n Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. \n Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. \n Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. \n \n Development Details: \n This role will be based at an exclusive development located on the banks of the River Thames. With views over Hurlingham Park, Riverside Quarter consists of 750 apartments across 9 buildings. The development includes 24 hour concierge and luxury facilities such as well-equipped gyms with free weights, running machines, cross training machines and a sleek swimming pool. \n \n Key Responsibilities and Requirements: \n As a Night Concierge at Rendall & Rittner, you will: \n \n\n • Passionate about creating a positive and safe environment for residents, guests, and the team.\n, • Expert in customer service, using this expertise to lead, engage, and inspire others.\n, • Proactive in seeking opportunities to drive the performance of the development.\n, • Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.\n, • Values and supports the team, building strong working relationships with residents, guests, and external contractors.\n, • Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment.\n\n \n How to Apply: \n Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. #LI-AW1 \n \n Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. \n \n Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

\n • Resident Liaison Officer\n, • Location: Waterloo, London\n, • Sector: Construction / Refurbishment / Resident Engagement\n\n Resident Liaison Officer Location: Waterloo, London Sector: Construction / Refurbishment / Resident Engagement Employment Type: Full-time \n The Opportunity \n Hill McGlynn are currently working with an established construction contractor who are looking to appoint an experienced Resident Liaison Officer to join their team, based from their Waterloo head office and supporting projects across London. \n This is an excellent opportunity for a personable and organised Resident Liaison Officer who enjoys working directly with residents and project teams, acting as the key point of contact throughout construction and refurbishment works. \n You will play an important role in ensuring residents are kept fully informed, concerns are dealt with professionally and disruption is managed effectively throughout the delivery of works. \n The Role \n As Resident Liaison Officer, you will provide the link between residents, site teams and the wider business, ensuring clear communication and a positive resident experience throughout each project. \n Key responsibilities will include: \n\n • Acting as the primary point of contact for residents throughout construction and refurbishment works.\n, • Building positive and professional relationships with residents and local stakeholders.\n, • Keeping residents informed of upcoming works, programmes and potential disruption.\n, • Producing and distributing resident letters, notices and project updates.\n, • Arranging and attending resident meetings, consultations and drop-in sessions where required.\n, • Liaising closely with Site Managers, Project Managers and other members of the project team.\n, • Coordinating access to properties and arranging appointments with residents.\n, • Managing resident enquiries, concerns and complaints in a professional and timely manner.\n, • Maintaining accurate records of resident communications, appointments and issues.\n, • Identifying vulnerable residents or those requiring additional support and ensuring appropriate arrangements are made.\n, • Monitoring resident satisfaction and supporting the resolution of any issues arising during the works.\n, • Supporting project teams in minimising disruption to residents.\n, • Ensuring resident liaison procedures and company standards are consistently followed.\n\n About You \n We are looking for a confident, approachable and highly organised individual who can build strong relationships with residents while working effectively alongside busy construction teams. \n You will ideally have: \n\n • Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or similar customer-facing role.\n, • Experience working within construction, refurbishment, social housing or occupied properties would be highly advantageous.\n, • Excellent communication and interpersonal skills.\n, • The confidence to deal with residents, clients and project teams at all levels.\n, • Strong organisation and administration skills.\n, • Experience handling complaints and resolving issues professionally.\n, • A calm and empathetic approach when dealing with sensitive situations.\n, • Good IT skills and the ability to maintain accurate records.\n, • The ability to manage multiple priorities and work independently.\n, • A proactive and customer-focused approach.\n\n What's on Offer? \n\n • Permanent, full-time opportunity with an established construction contractor.\n, • Based from the Waterloo head office, supporting projects across London.\n, • Opportunity to play a key role in resident engagement and project delivery.\n, • Work alongside experienced operational and project teams.\n, • Varied role combining resident engagement, site liaison and project support.\n, • Long-term career development and progression opportunities.\n\n Interested? \n If you're an experienced Resident Liaison Officer looking for your next opportunity within the construction industry, Hill McGlynn would like to hear from you. \n For further information about the role, company and project portfolio, please apply today and a member of the Hill McGlynn team will be in touch.

Legal Assistant \n Salary: £30,880 - £35,535 pa (basic salary + location allowance of £4,500) \n Location: London – Hybrid, 2 days minimum in the office – 3 days working from home. \n Hours: Full-Time \n Contract: 1 x Permanent – 1 x Fixed-term Contract – 12 months \n We have an exciting opportunity for two Legal Assistants to join our team. If you can offer experience of maintaining legal files and databases, and possess good customer service skills, this is an opportunity to play a key role providing comprehensive support to our In-House Advisory Service at the General Dental Council. \n Person Specification: \n • Experience of maintaining legal files, databases and other records in a legal environment demonstrating commitment to ensuring quality and accuracy of work, with excellent attention to detail. \n - Experience of dealing with evidence and preparing trial bundles. \n - Ability to plan and organise workload, managing own time effectively and suggesting new and more efficient ways of working. \n - Strong team-working skills and ability to support others. \n - Good customer service skills with a positive, “can do” attitude to all tasks and challenges set. \n - Ability to ensure compliance with GDC’s policies and statutory obligations with regard to data protection, equality and diversity, health and safety, and employment. \n About us: \n Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education. \n Benefits: \n The GDC is committed to creating a diverse and inclusive workplace that provides an environment that reflects our values and culture and allows employees to flourish. \n To support this, we offer a range of family-friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. \n Some of our benefits include: \n • 27 days' holiday (plus 8 bank holidays) - rising to 30 days (plus 8 bank holidays) after 2 years’ service \n - Flexitime scheme \n - Employer pension contributions up to 10% \n - Buy/Sell annual leave \n - Enhanced Maternity, Paternity and Adoption leave from 1 year’s service \n - Life assurance, income protection plan and enhanced sick leave policy \n - Staff discounts including retail discounts, eye care contributions and discounted gym membership \n We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds. \n How to apply: \n For further details about the role and to apply, please click the apply button. \n Closing date: 23:59 on 22 September 2026 \n Shortlisting: 22 September – 2 October 2026 \n Interviews: w/c 12 October 2026 \n As part of your supporting statement, please expand on your work experience that aligns with the role and person specification above, using the STAR format. \n We reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible. \n Please no agencies unless instructed otherwise.

Your new company \n Hays is currently working with a client who is looking to bring in a team of experienced multi-traders to work on an ongoing temporary basis with no end date. The role requires the right operative to have a driving licence and their own van/car as they will be required to take their tools/ materials from each site / property. \n Your new role \n You will be required to be a competent multi-trader, which means you should be comfortable doing all trades, such as Carpentry/ Kitchen and Bathroom fittings, Painting & Decorating/ Plastering etc. \n You must have a large vehicle or van in order to be able to travel between each job. (Permits will be provided for you.) \n You will carry out more than just one job per day. \n You will be required to have customer-facing skills due to the role being one that requires you to liaise with tenants/ homeowners and deal with their complaints or issues. \n What you'll need to succeed \n You will be required to demonstrate your expertise (via references or qualifications). \n You must have your own tools. \n You must have a large vehicle/ van. \n Strong customer service skills. \n Enhanced DBS required. \n What you'll get in return \n You will receive a rate of up to £27 per hour umbrella. \n You will be paid for 8 hours per day/ 40 hours per week. \n You will receive weekly payments. \n Job Security as there is no end date for this role. \n Parking Permit for the borough. \n What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. \n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

LEGAL COUNSEL - DATA PROTECTION AND PRIVACY 3-6 MONTH FIXED TERM CONTRACT FULLY REMOTE \n Role Overview: \n Morgan Philips Specialist Recruitment is presently representing a worldwide travel retail platform in their search for a Data Protection and Privacy Legal Counsel to join them for a period of 3-6 months and to provide additional legal capacity and overflow support to the Privacy Team during a period of increased demand. \n Reporting to the Data Protection Officer and working closely with Legal Counsel - Data Protection and Privacy and the team's paralegal, the successful candidate will provide practical, day-to-day legal support on privacy and data protection matters. This will include responding to routine business queries, supporting commercial and technology transactions, assisting with operational privacy compliance activities, and helping to manage a varied workload of privacy-related queries and projects across multiple jurisdictions. \n The successful candidate will be expected to manage routine matters with an appropriate degree of independence, enabling senior members of the Privacy Team to focus on complex and priority matters. They will work collaboratively with colleagues and escalate complex, novel, sensitive or high-risk issues to senior members of the Privacy Team as appropriate. Support on general commercial and contractual matters may also be required. \n Key Accountabilities: \n\n • Act as a point of contact for routine privacy queries from internal stakeholders and provide clear, practical and timely advice. Provide practical, day-to-day legal advice and support on privacy and data protection matters across multiple jurisdictions, with a particular focus on compliance with the UK GDPR, EU GDPR and related legislation.\n, • Review, draft and negotiate privacy-related contractual provisions and documentation, including data processing agreements, data sharing agreements, standard contractual clauses and other international data transfer arrangements.\n, • Support customer, supplier and technology transactions by identifying relevant privacy risks and proposing practical, proportionate and business-focused solutions.\n, • Assist with the review, completion and maintenance of data protection impact assessments, transfer risk assessments and legitimate interests assessments.\n, • Work with internal stakeholders, including colleagues in the Commercial, Product, Technology, Marketing, Procurement, Cybersecurity and People teams, to support day-to-day privacy compliance requirements.\n, • Assist with data subject rights requests, privacy complaints and other operational privacy matters. Assist with the preparation, review and maintenance of privacy notices, policies, procedures, templates, guidance materials and other compliance documentation.\n, • Support privacy governance, risk management, compliance monitoring and internal reporting activities.\n, • Monitor relevant developments in privacy and data protection law and regulatory guidance and assist the Privacy Team in considering their potential impact on the business.\n, • Develop and maintain a strong working knowledge of relevant privacy laws, regulatory guidance and the company's internal privacy policies and procedures, applying that knowledge when supporting and advising the business.\n, • Provide practical and clear guidance to internal stakeholders on contractual requirements, privacy risks and appropriate risk-mitigation measures.\n, • Identify and promptly escalate complex, novel, sensitive or high-risk matters to the Data Protection Officer or Legal Counsel - Data Protection and Privacy, as appropriate. Work collaboratively with colleagues across the Legal Team and wider business and contribute positively to the company's purpose, vision and values.\n\n About You: \n\n • A qualified lawyer in a common law jurisdiction.\n, • Approximately 2 - 3 years' relevant post-qualification experience gained in a law firm, an in-house legal team or a combination of the two.\n, • Practical experience advising on privacy and data protection matters, including the UK GDPR and EU GDPR.\n, • Experience reviewing, drafting and negotiating data processing agreements, international data transfer arrangements and privacy-related contractual provisions.\n, • Experience supporting privacy compliance projects and responding to day-to-day privacy queries from business stakeholders.\n, • An understanding of the legal requirements relating to international transfers of personal data, including the use of standard contractual clauses and related transfer assessments.\n, • Experience of general commercial contract review, drafting and negotiation.\n, • Strong legal drafting, analytical and problem-solving skills.\n, • The ability to identify material privacy risks and propose proportionate, commercially practical solutions.\n\n \n Please note you will receive an automated response advising you that we have received your CV. \n Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. \n We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

An exciting opportunity has arisen for an experienced Investigations Officer to join a leading London-based university within its Governance, Legal Services and Compliance function. This role plays a key part in ensuring student complaints, appeals, disciplinary and Fitness to Practise matters are managed fairly, transparently and in accordance with university regulations. \n You will act as a trusted adviser to stakeholders across the institution, leading complex investigations, providing expert guidance, and promoting best practice in investigation management. This is a highly visible role, contributing to procedural fairness, continuous improvement and the effective resolution of sensitive and complex casework. \n Role Information: \n\n • Job title: Investigations Officer\n, • Department: Governance, Legal Services and Compliance\n, • Salary: £25 – 30 per hour\n, • Location: London (on site once per month)\n\n Key Responsibilities: \n Investigations & Case Management \n\n • Independently manage a caseload of student complaints, appeals, disciplinary and Fitness to Practise investigations.\n, • Take end-to-end ownership of investigations, ensuring matters are handled impartially, thoroughly and within agreed timescales.\n, • Plan and scope investigations, identifying key issues, evidence requirements and relevant policies and procedures.\n, • Lead and advise on sensitive and complex investigations, providing expert guidance throughout the process.\n\n Evidence Gathering & Reporting \n\n • Gather, review and critically assess evidence including records, correspondence, statements and supporting documentation.\n, • Analyse complex and, where necessary, conflicting evidence to reach balanced, evidence-based findings.\n, • Produce clear, accurate and high-quality investigation reports, recommendations and outcome correspondence.\n, • Maintain complete, secure and auditable case records in line with regulatory and institutional requirements.\n\n Stakeholder Management & Advisory Support \n\n • Build strong working relationships with academic schools, professional services teams and senior stakeholders.\n, • Provide advice and guidance on university regulations, policies, procedures and good practice.\n, • Support formal hearings and appeals, providing guidance to panel members and managers where required.\n, • Ensure stakeholders are kept informed of case progress, outcomes and agreed actions.\n\n Training, Quality & Continuous Improvement \n\n • Coach and support colleagues in conducting fair, robust and effective investigations.\n, • Deliver training, guidance and resources to improve investigation capability across the university.\n, • Monitor trends and recurring themes in casework, identifying opportunities for service and process improvement.\n, • Contribute to the development of investigation standards, policies, templates and reporting practices.\n\n Candidate Profile: \n\n • Experience working within a UK Higher Education environment.\n, • Proven experience managing complex investigations, casework or dispute resolution processes.\n, • Strong understanding of complaints, appeals, disciplinary and/or Fitness to Practise procedures.\n, • Experience gathering and evaluating evidence and producing detailed investigation reports.\n, • Excellent analytical skills with the ability to make impartial, evidence-based decisions.\n, • Ability to build relationships and influence a wide range of stakeholders.\n, • Experience delivering training, guidance or coaching to support best practice.\n, • Strong organisational skills with the ability to manage competing priorities and deadlines.\n, • Formal investigation training is highly desirable.\n\n \n This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out. \n Venn Group is an equal opportunities employment agency and welcomes applications from all candidates.

Senior Risk Lawyer \n Location: London / Hybrid \n Salary: Circa £130,000 per annum \n Contract: Full-time, Permanent \n A leading international law firm is looking to appoint a Senior Risk Lawyer to join its established Risk & Compliance function in London. \n Reporting into the Head of Legal Risk, this is a broad legal advisory role supporting senior stakeholders across the firm's Risk & Compliance function and wider business. The successful candidate will advise on a range of legal, regulatory, professional conduct and risk matters across the firm's international operations. \n Key Responsibilities: \n Providing legal advice across a broad range of Risk & Compliance matters, including professional conduct, ethics, conflicts, financial crime, sanctions, contractual issues, confidentiality, data protection and emerging areas such as AI. \n Advising on regulatory developments and identifying changes that may affect the firm's operations. \n Drafting and updating policies, procedures and internal guidance. \n Working closely with Risk & Compliance colleagues, business services teams and fee earners across multiple jurisdictions. \n Supporting compliance monitoring, registers and wider governance requirements. \n Providing advice on sensitive and complex matters, exercising a high degree of discretion and judgement. \n Contributing to training and, where required, supporting matters relating to claims and complaints. \n Working with colleagues across the firm's international network, including occasional travel where required. \n The successful candidate will be: \n A qualified England & Wales solicitor, ideally with 6-10 years' PQE. \n Experienced within the Risk function of an international law firm, with at least three years' relevant experience. \n Highly knowledgeable of the SRA regulatory framework and Code of Conduct. \n Experienced advising on areas including financial crime/AML and sanctions, conflicts, confidentiality, privilege, data protection and contractual matters. \n A confident communicator able to work effectively with senior stakeholders and provide clear, pragmatic advice. \n Highly analytical, organised and able to prioritise effectively. \n Discreet, diplomatic and comfortable handling confidential and sensitive issues. \n Flexible and willing to travel internationally when required. \n Experience delivering training and dealing with claims or complaints would be advantageous. \n The Package \n Salary: Circa £130,000 per annum \n Working arrangement: London-based with hybrid working, with a minimum expectation of 60% office attendance. \n This is an excellent opportunity for an experienced Risk Lawyer to join a sophisticated international legal environment and take on a broad, high-impact advisory role within a well-established Risk & Compliance function. \n For further information, please apply for a confidential discussion. \n Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Are you an experienced Team Leader with a strong background in motor finance complaints? Ready to take on a new challenge in a dynamic, fast paced environment where you can lead, motivate, and make a real impact? Join Huntswood as we continue to grow our project with one of the UK's top credit providers and play a key leadership role at the heart of this high profile operation. \n Location: Hybrid - City of London or Chatham- 3 days a week in office \n Start Date: End of September 2026 \n Day Rate: £350 per day (via Husp Umbrella - we'll support you through the process) \n Hours: Monday to Friday, 9am to 5:30pm \n Contract Duration: 3 months with view to extend \n What You'll Be Doing: \n In this role, you will lead a team of Complaint Handlers to meet quality and productivity targets through effective QA, coaching, and performance management. You will act as an escalation point for complex cases, produce accurate MI, and support onboarding and training. Working closely with stakeholders and the client, you will drive continuous improvement while ensuring full regulatory compliance. \n Skills required \n\n • Proven experience leading high performing complaints teams within a motor finance environment\n, • Good understanding of FCA regulated environments\n, • Strong attention to detail and clear communication skills\n, • Able to coach and support team development\n, • Well organised and proactive\n, • Positive and motivating leadership style\n, • Able to work calmly under pressure\n\n Why Join Huntswood \n At the heart of everything we do is our people - our greatest asset. We're growing and looking for passionate, talented individuals to join us. \n With a variety of exciting roles available, there's a place for you on our team. Whether you're just starting out or looking to take the next step in your career, we'd love to hear from you. \n Ready for this exciting role? Apply now and start your journey with Huntswood!

Maintenance Contract Manager (housing sector), N and E London, to £60k + car + package \n \n Salary: Circa £50,000-£60,000 plus vehicle/allowance and benefits \n We are recruiting for an experienced Contracts Manager to lead a responsive repairs, maintenance and voids contract across North and East London. This is a key client-facing role within the social housing sector, managing day-to-day service delivery for a busy resident-led repairs operation. \n The successful candidate will take ownership of operational performance, resident satisfaction, health and safety, quality, commercial control and KPI delivery. You will lead a multi-trade team and support functions to ensure repairs and void works are completed safely, efficiently and right first time. \n Social housing sector experience is essential. Candidates must have a strong background managing responsive repairs, voids, maintenance or property services within a housing association, local authority or closely related social housing environment. \n Key responsibilities include: \n\n • Managing day-to-day delivery of responsive repairs, maintenance and void works across North and East London.\n, • Leading operatives, schedulers and support staff to deliver a high-quality resident experience.\n, • Driving performance against KPIs including appointments kept, right-first-time repairs, satisfaction and void turnaround.\n, • Managing client relationships, escalations, complaints and service improvement activity.\n, • Overseeing budgets, productivity, subcontractors, health and safety, quality and compliance.\n\n About you: \n\n • Proven contracts management experience in social housing repairs, voids or property maintenance.\n, • Strong understanding of resident-focused service delivery, complaints, safeguarding and housing compliance.\n, • Confident leading multi-trade teams and managing performance in a demanding operational environment.\n, • Commercially aware, organised and comfortable using systems and MI to improve service delivery.\n, • Full UK driving licence and flexibility to work across North and East London.\n\n This is an excellent opportunity for a hands-on contracts leader who understands the pace, expectations and resident focus of social housing repairs and wants to make a visible impact on service delivery across North and East London. \n

Property Standards & Empty Homes Officer needed in Esher Paying £18.90 per hr ref OR113904 \n Full time hours on a temporary basis \n Key Responsibilities \n Empty Homes \n\n • Identify and investigate long-term empty residential properties.\n, • Engage with owners to encourage occupation, refurbishment, or sale of empty homes.\n, • Develop action plans to bring properties back into use.\n, • Maintain accurate records of vacant properties and monitor progress.\n, • Provide advice on funding opportunities, grants, loans, and available support.\n\n Property Standards \n\n • Investigate complaints regarding poor housing conditions.\n, • Conduct property inspections and assess housing standards.\n, • Identify hazards, defects, and risks within residential properties.\n, • Provide advice and guidance to landlords, managing agents, and property owners.\n, • Monitor compliance with housing standards and relevant legislation.\n\n Enforcement and Compliance \n\n • Take appropriate action where housing standards are not met.\n, • Prepare reports, evidence, and documentation relating to property condition cases.\n, • Support enforcement activities and legal proceedings where required.\n, • Ensure compliance with relevant housing, health and safety, and environmental regulations.\n\n Stakeholder Engagement \n\n • Develop effective relationships with landlords, tenants, managing agents, developers, and community organisations.\n, • Negotiate solutions to improve property conditions and occupancy levels.\n, • Promote awareness of housing quality standards and empty homes initiatives.\n, • Respond to enquiries and provide professional advice to customers and stakeholders.\n\n Case Management and Reporting \n\n • Manage a varied caseload of property standards and empty homes cases.\n, • Maintain accurate records and databases.\n, • Produce reports, statistics, and performance information.\n, • Monitor progress against service objectives and targets.\n\n If you are interested in the role, please email your CV to quoting the reference number. \n Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. \n All our roles may be subject to pre-employment checks including references so please be prepared

Travel Industry Affairs & Financial Protection Manager \n Location: South West London / Hybrid \n \n Are you an experienced travel industry professional with strong knowledge of travel regulation, financial protection and industry affairs? We’re looking for an accomplished and commercially minded Industry Affairs & Financial Protection Manager to play a key role within a leading travel trade association. \n \n This is a varied and influential position combining regulatory affairs, member advisory, financial protection, stakeholder management and commercial development. You'll work closely with senior leadership, Government bodies, regulators and industry organisations, while providing expert support to members across the UK travel sector. \n Key Responsibilities \n \n\n • Lead the organisation's policy, regulatory and industry affairs activity, keeping members informed of key legislative and regulatory developments.\n, • Develop policy positions, consultation responses, briefings and practical guidance for members.\n, • Represent the organisation with Government departments, regulators, trade associations and other key industry bodies.\n, • Provide expert advice to members on regulatory, financial protection and operational matters.\n, • Manage complex member enquiries, compliance issues and complaints.\n, • Oversee the organisation's financial protection scheme, including new member assessments, financial reviews, recommendations and ongoing risk monitoring.\n, • Liaise with members, insurers, bond providers and other stakeholders throughout the financial protection process.\n, • Prepare reports and recommendations for senior leadership and relevant boards.\n, • Maintain strong governance, documentation and processes across the financial protection operation.\n, • Identify opportunities to develop new products, services and revenue streams.\n, • Manage commercial relationships with key financial protection and industry partners.\n, • Identify opportunities to use technology and AI to improve efficiency, processes and member services.\n, • Act as an ambassador for the organisation, building strong relationships across Government, regulators and the wider travel industry.\n, • Support communications and media activity where appropriate.\n\n What We're Looking For \n \n You'll ideally have: \n\n • Significant experience within the UK travel industry, with a strong understanding of the sector.\n, • Detailed knowledge of travel regulation, consumer protection and financial protection requirements.\n, • Experience working with insurance, bonding or financial protection schemes.\n, • Experience engaging with Government departments, regulators and industry bodies.\n, • Strong financial analysis skills, including the ability to interpret statutory accounts and assess financial risk.\n, • Excellent commercial judgement, negotiation and stakeholder management skills.\n, • Strong analytical and problem-solving abilities with exceptional attention to detail.\n, • Excellent written and verbal communication skills, with the confidence to influence at senior level.\n, • The ability to manage sensitive issues, competing priorities and complex stakeholder relationships.\n, • A proactive and independent approach, with the confidence to take ownership and make informed decisions.\n, • An interest in using AI and technology to improve business processes and efficiency.\n, • Degree-level education or equivalent professional experience.\n\n The Opportunity \n \n This is a unique opportunity to take on a highly influential role at the heart of the UK travel industry. \n You'll have the opportunity to shape industry policy, influence regulatory developments, support travel businesses and oversee a significant financial protection function, while working closely with senior leadership and a wide range of industry stakeholders. \n If you're a credible, commercially aware travel professional with strong regulatory and financial protection expertise, we'd love to hear from you. \n

PROPERTY MANAGER - Wandsworth - £PA \n Dove and Hawk have partnered with this forward-thinking, multi-branch estate agency, looking for a Property Manager to join their team in Wandsworth! \n Duties: \n\n • Managing the rental property portfolio\n, • Liaising with landlords, tenants, third party contractors and professional advisors\n, • Arranging works/maintenance within the property portfolio\n, • Carrying out inspections and producing quarterly reports\n, • Pre-tenancy inspections\n, • Responding and managing any complaints from landlords and tenants\n, • Advising landlords of any maintenance works required\n, • Liaising with contractors, landlords and tenants regarding any maintenance work\n, • Booking and chasing gas safety checks\n, • Managing tenancy deposit returns\n, • Administering DPS Claims\n, • Providing support to landlords and tenants\n, • Liaising with lettings negotiators\n, • Keeping abreast of legal changes and adapting terms of business, legal forms and tenancy agreements when required\n, • Dealing with ad-hoc queries and tasks when required\n, • Responding to emails in a timely manner\n, • Ensuring databases are kept up to date\n, • Managing keys\n, • Processing invoices\n, • Always presenting a professional approach, maintaining brand standards and adhering to company best practice at all times\n, • Any other duties required to support the team\n\n Benefits: \n\n • Discretionary non-fee earners bonus\n, • 21 days holiday, with an additional day accruing per year up to 28 days.\n, • Discretionary holiday given between Christmas and New year.\n, • Discretionary holiday given on employees Birthday.\n, • Enrolment onto the Company Pension Scheme.\n, • Enrolment onto the Company Healthcare Scheme (on completion of probationary period).\n\n Days & Hours: 8.45m - 6pm (Mon-Fri) - 1 Day Work from Home after 3 Month Probation Salary: £30,000 - £35,000 - per annum \n Driving Licence is needed \n Pool Car Provided \n If you match the description and are looking to join an established independent where what you do matters, then apply for this role ASAP or contact Jack at Dove & Hawk, quoting vacancy reference number: 11013 \n Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk

Hotel Floor Housekeeping Supervisor \n A well-established hotel chain in Central London has a great opportunity for an organised and guest-focused housekeeping professional to supervise day-to-day standards across assigned hotel floors, supporting a busy team and helping ensure rooms and service areas are presented to a consistently high standard. \n If you’ve also worked in the following roles, we’d also like to hear from you: Housekeeping Supervisor, Housekeeping Team Leader, Senior Housekeeper, Hotel Floor Supervisor, Room Attendant Supervisor, Housekeeping Floor Leader, Rooms Supervisor, Housekeeping Coordinator, Hotel Housekeeper, Floor Supervisor \n \n SALARY: Competitive Salary (negotiable based on experience) \n LOCATION: Central London \n JOB TYPE: Full-Time, Permanent \n WORKING HOURS: Must be able to work flexible hours, including evenings, weekends, and holidays, as necessary \n \n JOB OVERVIEW \n This is an excellent opportunity for a Hotel Floor Housekeeping Supervisor who takes pride in high standards, strong team coordination and delivering a positive guest experience. \n As the Hotel Floor Housekeeping Supervisor, you will supervise day-to-day housekeeping activity across assigned hotel floors, allocating rooms and duties in line with occupancy, arrivals, departures and operational priorities. \n The Hotel Floor Housekeeping Supervisor will inspect guest rooms, corridors, stairways, linen rooms and service areas, coordinate with Front Office on room status and readiness, and help ensure hotel standards are maintained throughout each shift. \n \n DUTIES \n Your duties as the Hotel Floor Housekeeping Supervisor include: \n\n • Supervise Daily Housekeeping Activity: Coordinate room attendants and housekeeping staff across assigned hotel floors\n, • Allocate Rooms and Duties: Plan work according to occupancy, arrivals, departures, priority rooms and operational needs\n, • Inspect Rooms and Service Areas: Check guest rooms, corridors, stairways, linen rooms and service areas to ensure required standards are met\n, • Release Rooms for Sale: Ensure rooms are cleaned, maintained and made ready within required timeframes\n, • Check Priority Rooms: Inspect VIP rooms, special-request rooms and priority arrivals\n, • Coordinate Room Status: Liaise with Front Office regarding early arrivals, late departures, room readiness and status updates\n, • Report Maintenance Defects: Identify defects and follow up to ensure issues are resolved promptly\n, • Monitor Stock and Equipment: Check the availability and proper use of linen, towels, guest amenities, cleaning products and equipment\n, • Handle Guest Requests: Respond to housekeeping requests and complaints professionally and efficiently\n, • Support Team Performance: Train, coach and motivate team members while monitoring attendance, grooming, punctuality, productivity and compliance with hotel procedures\n, • Maintain Records: Complete housekeeping records, inspection reports and relevant checklists accurately\n, • Promote Safe Working Practices: Ensure chemicals, equipment and cleaning materials are used safely and correctly\n\n \n CANDIDATE REQUIREMENTS \n ESSENTIAL \n\n • Previous experience in hotel housekeeping, preferably in a supervisory or senior housekeeping role\n, • Good knowledge of hotel room-cleaning and housekeeping standards\n, • Experience supervising staff and allocating work\n, • Good understanding of health, safety, hygiene and cleaning procedures\n, • Strong leadership and team-management skills\n, • Excellent attention to detail\n, • Good communication and interpersonal skills\n, • Ability to organise and prioritise workload effectively\n, • Strong problem-solving skills\n, • Professional, reliable and guest-focused approach\n, • Ability to work under pressure in a fast-paced hotel environment\n, • Flexible approach to shifts, including weekends, public holidays, early mornings and evenings where required\n\n DESIRABLE \n\n • Experience using housekeeping or hotel management systems\n, • Additional languages\n, • Hospitality or housekeeping qualification\n\n \n HOW TO APPLY \n To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. \n JOB REF: AWDO-P15018 \n Full Time, Permanent Hospitality – Cleaning - Housekeeping Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. \n AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. \n AWD-IN-SPJ

Duncan Lewis Solicitors: \n Regulated by the Solicitor’s Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm in all of our key practice areas – “a diligent and professional team that is prepared to go the extra mile for its clients”. A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. \n Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. \n We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. \n About the role: \n Duncan Lewis Solicitors is seeking a talented and experienced paralegals to join its Claims Against Public Authorities and Inquest department \n The successful candidate will conduct supervised casework and also support other lawyers in the department. You will be involved with case preparation generally and, as part of that role, will be expected to conduct legal research, take proofs of evidence from clients and witnesses, attend both court hearings and conferences \n Experience of Legal Aid Agency (LAA) funded casework is highly desirable. Previous CAPA and/or Inquest experience is advantageous. \n It is imperative that you can demonstrate an unwavering commitment to protecting individual citizens’ civil liberties and a preparedness to fight hard to enforce their human rights. While experience in CAPA work is advantageous, applications from candidates with relevant legal experience and a genuine interest in civil liberties and human rights work will also be considered. \n Main Responsibilities of the Role: \n\n • Reporting to Supervising Solicitor and when necessary to Departmental Director\n, • Working cohesively within a team but also prepared to take responsibility for individual work.\n, • Attending clients, taking instructions and briefing and liaising with counsel, negotiating with defendant solicitors, the PPO, IOPC and other legal professionals.\n, • Drafting legal documents.\n, • Exercising financial control over work carried out, with particular regard to the conversion of work in progress and ensuring that billing targets are met.\n, • Ensuring Quality Control compliance as defined in the Office Manual in regard to Lexcel, Investors in People and any other quality mark implemented by the firm, dealing with noncompliance matters in an efficient and timely fashion.\n, • Supporting the successful development of the firm, in line with its Business Plan, this will require participation in marketing events to ensure the continuous growth of the Department, and that the turnover target set for your department is achieved.\n, • Dealing with any complaints received on your cases.\n, • Assisting with audit enquiries, when applicable\n, • Carrying out any other reasonable and relevant task required by Management\n\n Key Skills Required: \n\n • Minimum 1 year of paralegal practice required; experience in a claims against public authorities department is highly desirable.\n, • Intelligence and demonstrable experience relevant to this role\n, • Experience working on Legal Aid cases and Litigation is essential (Ideally within Inquests/CAPA)\n, • Excellent organisational skills, with the ability to prioritise tasks and manage time effectively\n, • Familiarity with the Legal Aid Agency’s online CCMS system would be an advantage\n, • Legal skills and knowledge, Negotiation skills and Analytical skills\n, • You must be a good administrator, capable of ordering documents, dealing with new telephone and email enquiries and completing legal aid/controlled work documentation.\n\n What we offer: \n\n • Competitive salary\n, • The opportunity to join a heavyweight civil liberties firm which promotes a healthy collegiate environment in which to do great work, grow, be supported and be yourself\n, • Work within a friendly, collaborative and cohesive team\n, • Excellent progression opportunities\n, • Support for appropriate legal awards/recognition\n\n The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. \n Equal Opportunities: \n Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce. \n We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. \n APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

We are looking for experienced Motor Finance Complaint Reviewer with a background in financial services to join a busy Motor Finance Complaints Team supporting a leading UK bank. This is an exciting opportunity to work on a large-scale complaints project, investigating customer concerns and helping to deliver fair and appropriate outcomes. \n As a Motor Finance Complaint Reviewer, you will manage complaints from receipt through to resolution. This will involve speaking with customers to gather information, reviewing complaint correspondence and supporting evidence, updating internal systems, and issuing outcome letters. \n You will manage complaints from receipt through to resolution, reviewing customer correspondence, analysing supporting evidence, liaising with customers to gather information, and issuing clear and professional outcome letters. \n What You'll Be Doing as Motor Finance Complaint Reviewer: \n\n • Communicating with customers over the phone to understand their concerns, gather relevant information and log complaint details.\n, • Taking ownership of complaints from initial receipt through to resolution.\n, • Reviewing customer complaint letters, emails and supporting documentation to fully understand each case.\n, • Preparing and loading customer cases onto the client system, ensuring all information is recorded accurately.\n, • Collecting, reviewing and assessing evidence to support complaint investigations and decision making.\n, • Providing regular updates to customers regarding the progress of their complaints.\n, • Drafting and issuing outcome letters using approved templates.\n, • Managing customer expectations throughout the complaint journey.\n, • Maintaining accurate records and updating case management systems.\n\n What We’d Like To See From Your Application: \n\n • Previous experience handling complaints within financial services or another regulated environment.\n, • Strong verbal and written communication skills.\n, • Confidence in gathering and analysing information over the phone.\n, • Excellent organisation and workload management skills.\n, • Strong attention to detail.\n, • Comfortable working with multiple systems and Microsoft Office applications, including Excel.\n\n The role offers the chance to develop your knowledge of motor finance products, strengthen your complaint investigation skills, and gain valuable experience within a highly regulated financial services environment, while working alongside a supportive and collaborative team. \n If you think this is the Motor Finance Complaint Reviewer opportunity for you, click apply now. \n Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. \n We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, *, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. \n Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.