Complaints jobs in United Kingdom - Page 2

In order to provide an exceptional service to our guests, you will be reporting into our Front of House Manager and liaise with our Guest Experience and Duty Managers ensuring that overnight complaints are handled effectively, glitches logged and the appropriate service recovery is actioned. Night M

We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales). You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints. Salary and Location • Band 4, London Spine points 27-23 or Regional 30-26, • London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments, • PCS London or Region Successful candidates for the Employment Law Manager will be able to demonstrate: • Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction., • Experience in staff management, appraisals, and complaints handling., • Good communication and negotiation abilities., • Ability to prioritise and manage workloads., • Commitment to promoting equality and diversity in the workplace., • Ability to work collaboratively and manage legal issues., • Their commitment to the SRA Professional standards and behaviours. The main duties of the Employment Law Manager role include: • Delivering legal guidance and representation on employment law issues., • Providing supportive management for caseworker colleagues., • Conducting legal research, drafting advice, claims, and other legal documents., • Providing support to senior colleagues on more complex matters., • Advising the union on legal aspects of bargaining or campaigning matters. You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential. Closing date: at 12 midday on Monday 22 June 2026 Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including • flexible working (including hybrid working), • childcare and family support, • generous maternity/paternity leave, • 32 days leave and Christmas closure, • pension scheme, • employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. • CVs will not be accepted. Please see the job description/person specification and follow the application process., • PCS is working towards equal opportunities and is positive about disabled people., • All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: EMPLOYMENT LAW MANAGER Ref: 1026 Grade: Band 4, London or Region Salary: London Spine points 27- 23 London starting salary £53,726 p.a. rising to £61,115 p.a. Regional Spine points 30 - 26 Regional starting salary £49,663 p.a. rising to £56,081 p.a. Location: London/Region Purpose of the job: To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members. To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals) Responsible to: Band 5, National Officer Employment Law Responsible for: Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers) Contacts External: PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media. Internal: PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments. Main duties and responsibilities 1. Key areas • Undertake training to complete the SQE or specialism in employment law, • Assist in legal research into past cases and documents, • Draft and prepare claims or other legal documents, • Assist in providing legal advice to SMT, NEC, members, • Keep up to date with new developments in employment legislation, • Assist in providing employment law briefings to PCS staff about changes in employment legislation, • Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights, • Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics, • Assist with the development of the Unions policy objectives including the PCS planning process, • Assist with leadership in delivering the unions Legal and Employment Rights strategy, • Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas, • Manage people and resources in the Legal and Employment Rights Unit, • Provide advice to relevant committees including assisting in the preparation and presentation of reports, • Monitor and report on issues and initiatives as requested, • Assist with input into budgetary processes including bid preparation, monitoring and control where relevant 1. People Management • Manage work allocation and workflow, future planning and support for officer team/line manager, • Motivate and manage individuals and the team as a whole to provide a high standard of service, • Check work standards and maintain consistent quality of delegated tasks, • Seek to continuously improve the effectiveness and efficiency of the team, • Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training, • Proactively promote diversity in line with the wider PCS approach, • Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies, • Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager, • Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies, • Work effectively with lay officials, • Deputise for Line Manager when required 1. Communication • Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements, • Draft complex communications including briefs and reports, • Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc, • As necessary, represent PCS and liaise with outside bodies 1. Casework Management • Advise in the handling of personal casework, • Liaise with solicitors, internal and external bodies on the handling of personal casework, • Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc., • Maintain and improve own knowledge of the developments in employment law and practice 1. Team Working • Proactively promote team working, • Initiate, organise, lead and participate in team meetings as appropriate, • Maintain high levels of confidentiality of sensitive issues at all times, • Provide assistance to team members 1. Equality • Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination 1. General • Participate and input information into PCS planning and budgeting processes, • At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values, • Take due and reasonable care of self and others in respect of health and safety at work, • Participate in appraisal, training and development systems, • Act in a manner that enhances the work of the PCS and its overall public image, • In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals, • Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required such other duties that may reasonably be required and that are within the level of the responsibility of this post, • Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required) Person Specification: EMPLOYMENT LAW MANAGER Ref:1026 Date: May 2026 Location: London/Region ESSENTIAL FACTORS QUALIFICATIONS • Newly qualified Solicitor/Legal Executive/Qualifying law degree OR 5 years experience in an employment law related role EXPERIENCE • Employment law and legal management, including advocacy and representation, • People management including induction, work allocation, appraisal and conduct, • Leading committees and teams, • Industrial relations and negotiations, • Project management, problem solving and decision making TRAINING (including continuous professional development) • Evidence of ongoing training and continuing professional development, • Commitment to undertake job-related training, • Commitment to participation in appraisal and development review process, • Commitment to staff development KNOWLEDGE • Understanding of the political processes in the UK and the role and work of trade unions, • Employment rights, equality legislation, discrimination law and working practices, • Impact and use of Digital and IT applications in a trade union SKILLS • Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences, • Ability to negotiate and form effective working relationships internally and externally, • Ability to work collaboratively and manage complex legal issues, • Ability to identify and set standards and priorities, • Ability to provide timely advice and guidance OTHER • Commitment to the application of Equal Opportunities policies and practices at work, • Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety), • Flexible approach to work and willing to work outside of normal office hours and location on occasions

We have an opportunity for a Contracts Manager - Mechanical and Electrical to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. The salary range on offer is £45,000 - £58,000 depending on experience. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. About the Role • Lead the management of contracts for assigned mechanical and electrical systems, ensuring safe, compliant, and value-for-money service delivery., • Maintain up-to-date knowledge of statutory legislation, British Standards, and guidance (including SFG20), ensuring full compliance with all safety obligations., • Monitor contractor performance against specifications and KPIs, chair review meetings, and drive continuous improvement where required., • Manage budgets, forecasting, spend control, and authorise payments and contract variations as appropriate., • Support procurement activities to ensure contracts are awarded in line with organisational requirements., • Analyse repairs data and emerging trends to inform planned works and long-term maintenance strategies., • Act as a key point of contact for contractors, customers, and stakeholders, resolving operational matters and keeping customers informed of planned works., • Investigate complaints and mechanical-related incidents or emergencies, implementing robust processes to ensure effective resolution and learning., • Develop and oversee structured audit and inspection programmes, maintaining accurate electronic compliance records from inception to closure., • Build and maintain effective working relationships across teams, contractors, and partners to support successful delivery of SNG's objectives. To Be Successful in This Role • Hold a Level 3 NVQ Diploma in Mechanical Engineering Maintenance and Repair (or equivalent experience)., • Demonstrate strong technical knowledge of M&E systems, safety requirements, and commercial contract management., • Have experience managing third-party suppliers and delivering large-scale M&E testing programmes., • Possess a sound understanding of current building regulations and Health & Safety legislation, including CDM., • Be confident interpreting and applying legislative and regulatory documents., • Show strong financial awareness, with the ability to plan, track, and forecast budgets to ensure value for money and mitigate risk., • Maintain accurate project and compliance records from inception through to completion., • Be an effective communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally., • Demonstrate good working knowledge of Microsoft Office (Word, Excel, Outlook)., • Have strong organisational and time management skills, with the ability to manage competing priorities and work to deadlines under pressure., • Be a collaborative team player with integrity and a commitment to continuous learning., • Be willing to work in the office and travel between sites as required.

Are you an experienced fundraising compliance professional looking for a role where you can shape standards, influence culture and help create the best possible supporter experience? Great Ormond Street Hospital Charity is looking for a Fundraising Compliance Manager to join our sector-leading team at an exciting point of growth and evolution. This is an opportunity to play a central role in strengthening how we support safe, ethical and high-quality fundraising across the organisation. In this role, you’ll work across teams and with external agencies to help embed a culture where compliance is seen not as a barrier, but as something that enables confident, responsible and supporter-focused fundraising. You’ll combine strategic oversight with hands-on delivery—using insight, training and collaboration to help teams make good decisions and deliver excellent experiences. We’re looking for someone who enjoys building relationships, solving problems and helping others navigate complexity with clarity and confidence. This is a varied role with visibility across the organisation, where you’ll have the opportunity to shape processes, influence ways of working and help drive continuous improvement. Salary The salary for this position is £45,866 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. Key Responsibilities • Lead and develop fundraising compliance activity across the charity, helping to ensure fundraising is delivered safely, ethically and in line with regulatory requirements., • Work closely with fundraising teams and external agencies to quality assure activity and promote high standards across supporter communications and experiences., • Monitor, analyse and report on complaints, risks and trends—using insight to identify opportunities for improvement and strengthen supporter confidence., • Produce clear and effective reports for senior stakeholders, including the Fundraising Leadership Team and Trustees., • Develop and maintain practical guidance, resources and tools that help teams feel informed, supported and empowered to deliver compliant fundraising activity., • Build confidence and understanding of fundraising compliance and best practice through the delivery of training to both internal and external fundraisers., • Support the continued evolution of compliance processes and ways of working, identifying opportunities to improve consistency, clarity and effectiveness., • Build strong relationships across the organisation, acting as a trusted advisor and approachable source of expertise. Skills, Knowledge and Expertise • Significant experience of working within a fundraising compliance related regulatory environment., • Expert knowledge of the Fundraising Code of Practice and wider fundraising regulation., • Understanding of Gambling Commission legislation in relation to charity lotteries., • Good understanding of GDPR and data protection requirements., • Experience producing reports and presenting information clearly for different audiences., • Experience delivering training, guidance or support that helps build confidence and capability., • Strong relationship-building and stakeholder management skills., • Excellent communication skills, with the ability to explain complex information clearly and practically., • A collaborative and solutions-focused approach, with sound judgement and attention to detail. This is a high-impact role where you’ll help shape how fundraising is delivered across the organisation—creating the confidence, clarity and support that enables teams to do great work responsibly and well.

Company Description Royal Wharf Clinic is a premier hair restoration clinic located in East London, specializing in advanced hair transplant surgery and non-surgical treatments. Renowned for combining clinical expertise with innovative techniques, the clinic is dedicated to providing personalized care to help clients restore their confidence. Situated in the vibrant Docklands area, Royal Wharf Clinic offers a warm and welcoming environment for both patients and staff. Our commitment to excellence ensures exceptional patient satisfaction and outstanding results. Role Description This is a full-time, on-site role based in London for a skilled Hair Transplant Surgeon. The role involves performing hair transplant procedures, consulting with patients to develop tailored treatment plans, and ensuring the highest standards of patient care. Responsibilities include pre-operative assessments, performing surgical treatments, engaging in follow-up care, and contributing to continuous advancements in hair restoration techniques. Qualifications • Expertise in Hair Transplant techniques and related procedures, • Strong background in Medicine, General Surgery, and Surgery, • Commitment to clinical excellence and patient-focused care, • Exceptional hand-eye coordination, attention to detail, and dexterity, • Ability to work collaboratively with a multidisciplinary team, • Relevant certifications and qualifications in surgical fields, • Experience in hair restoration procedures is a significant advantage Operating Within CQC Compliance • Practise within the clinic's CQC-compliant framework at all times., • Follow clinic policies on consent, safeguarding, infection prevention and control, medicines management and record-keeping., • Keep accurate and contemporaneous records in line with GMC Good Medical Practice and UK GDPR., • Take part in audits, significant event reviews and complaints handling when asked, and comply with Duty of Candour (Regulation 20) in your own practice., • Make sure any marketing content featuring your name, credentials, cases or commentary meets ASA, CAP Code and MHRA expectations. Clear any claims or before-and-after content through the clinical director or Registered Manager before publication. Team and Training • Work closely with the clinical director, nurses, technicians and front-of-house team to deliver a smooth patient pathway., • Train and supervise surgical technicians as required., • Take part in clinical governance meetings and continuous professional development. Essential Criteria • Full GMC registration with a licence to practise. This is non-negotiable., • Note: hair transplant surgery is not itself a GMC-recognised specialty, so inclusion on the GMC Specialist or GP Register is welcome but not required., • Demonstrable independent experience performing hair transplant surgery across all three core techniques: FUE, FUT and DHI. Proficiency in all three is essential, not just one., • A portfolio of recent cases with consistent, natural-looking outcomes., • Strong understanding of hairline design, donor management and long-term planning., • Professional indemnity cover appropriate to independent cosmetic surgical practice., • Enhanced DBS within the last 12 months (or willingness to obtain)., • Right to work in the UK., • Excellent communication skills and a patient-first manner. Desirable • Membership of ISHRS, BAHRS, BAAPS, BAPRAS or a comparable body., • Background in dermatology, plastic surgery or a related surgical specialty., • Experience working in a CQC-regulated independent clinic., • Experience training surgical technicians. What We Offer • Competitive salary, • A clinic that genuinely invests in quality, governance and the patient journey, not just volume., • A supportive working relationship with the clinical director and leadership team., • Scope to grow with the business as we expand operating days, services and, in time, international locations.

Senior MRI Radiographer Oryon Imaging | London Private Healthcare About Oryon Whether someone is proactively health conscious, or unwell and in need of answers, we believe that everyone should have access to affordable, accessible and rapid imaging - and just as importantly, they should feel in control of that journey. At Oryon, we provide high-quality diagnostic healthcare in an environment designed to feel calm, professional and reassuring. Our teams work closely together to deliver a service that is both efficient and genuinely patient-centred. About the Role We are looking for an experienced Senior MRI Radiographer to join our dedicated MRI team. You will work in a fast-paced but supportive environment, delivering a high standard of imaging while maintaining a strong focus on patient experience. This role offers the opportunity to work with Siemens MRI scanners, across a varied caseload including neuro, MSK and whole-body imaging. You will be part of a close-knit and collaborative team, working alongside radiologists and colleagues in an environment where professionalism, attention to detail, and patient experience are central. Key Responsibilities • Undertake all MRI imaging procedures in line with modality-specific protocols and best practice, including IR(ME)R 2017, CQC, SOR and RCR guidelines, • Conduct MRI safety screening, obtain informed consent, and ensure patient suitability for examinations, • Ensure the safe use and maintenance of MRI equipment, adhering to local safety policies and reporting issues as required, • Administer contrast media and associated medicines in accordance with PGDs and medicine management policies, maintaining accurate records, • Support appropriate triage and prioritisation of patients, • Accurately record and manage patient data using RIS/PACS systems, • Deliver care that respects patient dignity, individuality, and cultural or spiritual needs, • Maintain strict patient confidentiality in line with data protection requirements, • Respond to enquiries from patients, referrers, and stakeholders in a professional manner, • Liaise with consultant radiologists regarding imaging protocols and referrals, • Perform quality assurance checks on equipment and take appropriate action where required, • Participate in clinical audit activities, including health & safety, infection control, • Manage clinical stock and supplies efficiently, ensuring appropriate stock control, • Comply with infection prevention and control policies and company health & safety standards, • Identify, report, and escalate risks that may impact patient or staff safety, or service quality, • Ensure compliance with CQC and internal governance requirements, • Report incidents and complaints in line with company policy, • Participate in appraisal processes and ongoing performance review, • Support the induction, training, and development of new staff, • Complete and attend mandatory training and maintain accurate CPD records, • Work collaboratively within the team, supporting and mentoring junior colleagues About You You are an experienced MRI Radiographer who combines technical expertise with a thoughtful, patient-centred approach. You are confident working within a busy, well-managed service, maintaining both efficiency and attention to detail while ensuring each patient feels supported and reassured. Essential • Degree in Radiography (or equivalent), • HCPC Registration, • Minimum 2 years’ MRI experience across a broad range of examinations, • Strong understanding of MRI physics and protocol optimisation, • Knowledge of clinical governance, health & safety, and infection control, • Commitment to ongoing professional development Desirable • Cannulation certification, • PGDip or MSc in MRI/Radiography, • Experience within private healthcare or high-throughput environments Key Attributes • Clear, composed and empathetic communication, • Ability to reassure and support patients with confidence, • Strong organisational skills and attention to detail, • Confident use of RIS/PACS systems, • Professional, reliable and collaborative approach, • A high level of IT competency, • Confidentiality, discretion and trustworthiness This is not a restrictive list of duties, and all team members may be required to carry out additional tasks within their capability. Benefits & Rewards At Oryon we reward and recognise commitment to work with company benefits which include: • Competitive salary (Band 7 equivalent), • 27 days annual leave + bank holidays, • Additional annual leave awarded with length of service, • Contributory pension & life insurance, • Private healthcare and Diagnostic imaging for friends and family, • Access to CPD courses and ongoing development, • Enhanced maternity and adoption leave, • Cycle to Work scheme & Season Ticket Loan, • Employee benefits platform (discounts and rewards), • Employee Assistance Programme, • Refreshments available on-site, • Team events: from breakfast at the office, afterwork activity or drinks to all day summer teambuilding, themed parties to occasional weekends away abroad Apply now via email: hr@oryon.co.uk Please note that any offer of employment will be subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. Additionally, you are required to have proof of the following vaccinations and/or safe immunity levels: Hep B, MMR, DPT, BCG (Tuberculosis) and Varicella (Shingles/Chickenpox) (If you do require Oryon Imaging to arrange pre-employment checks for the above upon offer of employment, please do notify us as soon as possible)

Job Description We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future. We are not currently in a position to offer sponsorship to candidates for this role. Job Role: Clinic Manager Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs. Salary: £45,000 - £50,000 per year (depending on experience) Employment Type: Full-time Directly reporting to: Dr James Denny About Dr Dropin & skindoc. Dr.Dropin was founded in Norway in 2017 by Dr Daniel Sorli, with a simple but ambitious idea: that accessing a doctor shouldn't mean weeks of waiting or navigating a system that wasn't built around the patient. That idea grew quickly. Dr.Dropin is now Norway's leading independent healthcare provider, operating across more than 34 clinics in Norway and Sweden, and recognised as one of Scandinavia's fastest-growing health start-ups. Seeing the same access challenges playing out in the UK with NHS waiting times continuing to rise Dr.Dropin made the move to London, opening its first UK clinic in Fulham before expanding to Marylebone. Since launching in the UK, the team has treated over 10,000 patients and built a reputation for high-quality, affordable, same-day care, reflected in a 4.9/5 rating across more than 300 Google reviews. skindoc was launched in 2021 by two London-based Consultant Dermatologists who shared a frustration with how difficult it had become for patients to access specialist dermatology care. Starting as a digital-first service, skindoc quickly became one of the select few CQC-approved online dermatology providers in the UK. In 2022, skindoc joined forces with Dr.Dropin - a natural partnership that brought together skindoc's clinical dermatology expertise with Dr.Dropin's infrastructure, ambition, and international track record. Together, they opened a face-to-face dermatology clinic in Fulham, alongside Dr.Dropin's existing GP and psychology services. Although two independent businesses, Dr.Dropin and skindoc operate as one collaborative team, pioneering a digi-physical model of care that seamlessly combines online and in-person services across dermatology, general practice and psychology. The goal is straightforward: to build the leading independent healthcare provider in the UK, and to make genuinely good healthcare accessible to everyone who needs it. If you're passionate about healthcare, want to be part of something that's genuinely changing how people access care, and are ready to make a real impact then we'd love to hear from you. If you are passionate about healthcare, eager to be part of a forward-thinking team redefining what private care looks like in the UK, and ready to take real operational ownership, we invite you to apply. Our Values Those who succeed here strongly align with our values: • Care for the patient The healthcare services of the future need to focus on highly available quality care. That requires empathy, respect and passion for the patient and healthcare as a profession. • Shoulder to shoulder We create magic and results through collaboration and initiative. We look after each other, cultivate talent and combine expertise. • Integrity as identity Professional quality and ethical considerations come first. We stand tall and face difficult decisions together. • Two steps ahead Better solutions require innovative thinking, trust, and implementation power. We know that everything is possible and have the courage to deliver first. About the Role • We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc., • This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement., • The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways., • You will work across two closely integrated healthcare businesses operating as one collaborative team, supporting services spanning dermatology, GP and psychology care., • This role would suit someone who enjoys ownership, structure, problem-solving and operational leadership within a fast-moving healthcare environment., • Please note: clinics operate during evenings and weekends, and occasional on-call operational support may be required. Candidates must be available for this flexibility. Key Responsibilities • Oversee day-to-day clinic operations across Fulham, Marylebone and digital services., • Line manage reception, administration, HCA/nursing and virtual support staff., • Support recruitment, onboarding, probation reviews and disciplinary processes., • Manage rota coordination, staffing coverage and sickness monitoring., • Coordinate incident management, complaints handling and governance follow-up., • Support CQC readiness and maintenance of governance standards., • Maintain governance trackers and mandatory training compliance., • Support safeguarding, infection control, GDPR and risk assessment processes., • Coordinate operational audits and support clinical audit cycles., • Support digi-physical and teledermatology service delivery., • Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives, • Help improve systems, workflows and operational efficiency across services., • The role may be expected to support the CQC Registered Manager function as nominated individual, and, in time, hold the post as Registered Manager. Applicants with existing Registered Manager experience or CQC inspection readiness skills are particularly welcomed. Person Specification Essential • Previous experience within healthcare operations or clinic management., • Experience managing teams within healthcare or clinical environments., • Excellent organisational, communication and leadership skills., • Strong operational problem-solving ability and attention to detail., • Calm, professional and capable under pressure., • Digitally confident and comfortable using modern healthcare systems., • Understanding of HR, governance, confidentiality and compliance standards., • Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability. Desirable • Experience within private healthcare or NHS practice management., • Experience working within multidisciplinary healthcare environments., • Familiarity with telemedicine or digital healthcare services., • Experience with Semble, Microsoft 365, G Suite or digital patient systems., • Experience supporting operational scaling or service development., • CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance. What We Offer • Competitive salary and pension contributions., • 25 days annual leave, your birthday off, plus bank holidays., • Complimentary dermatology care., • Regular sponsored team social events., • A collaborative multidisciplinary environment., • Opportunities for growth, leadership and professional development., • A role with real operational responsibility and impact. Key Points • The role is full-time (37.5 hours per week)., • The position is primarily site-based in Fulham with cross-site responsibilities., • Some remote flexibility may be available depending on operational needs., • Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required., • Six-month probation period. How to Apply Please send your CV and a short covering note outlining your relevant experience and availability to james@skindoc.uk

Medical Information Graduate 3 days per week in the office West london An amazing opportunity for a recent Graduate to join a high performing and well established Pharmaceutical client , We are looking for a Medical information Specialist to establish and maintain a high quality Medical Information service to ensure all medical inquiries received by the company are handled according to the global standard and provide medical expert advice to ensure accuracy of data to support existing or new product promotion. Role • Manage, create and review all Standard Responses that meet the pre-defined quality threshold within the defined time-lines, ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs, • Ensure consistent use of the Medical Information database with high quality documentation of inquiries, responses, approval processes, and by appropriately managing all documents; provide training to all local users, • Ensure reconciliation between Adverse Event reports and Product Complaints with local Patient Safety and Quality colleagues, according to the established processes, • Ensure compliance with all relevant internal and external regulations, with a clear sense of how to protect company reputation and prevent allegations, • Support Medical Information activities at key strategic congresses; coach and collaborate with local colleagues, • Monitors, analyses and delivers medical information to stakeholders and contributes to medical strategy in brand / launch strategy, • Optimize inquiry-receiving channels to increase inquiry handling efficiency and HCP accessibility for unsolicited inquiry submission, • Provide the company with up-to-date scientific information, in response to internal requests, • Drive awareness of Medical Information, both to internal stakeholders and external customers, • Analyse Medical Information inquiries and prepare regular insight reports for internal stakeholders, • Drive forward the delivery of all Standard Responses that meet the pre-defined quality threshold within the defined time-lines, ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs Skills • Graduate preferably in Science or allied branches, • Good communication, • Computer literacy, • Good coordination skills, • Fluent in spoken English and fully proficient in written English, • Team player with reflected can-do attitude, • Self-motivated, self-confident

Job Title: Registered Care Manager Salary: £35000-£45000 per annum (Based on experience) The Care Manager Role: We are seeking an experienced and compassionate care manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. Care Manager Key Responsibilities: Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care. Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training. Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals. Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients. Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements. Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner. Monitor and manage the budget for care services, ensuring efficient use of resources. Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports. Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: Proven experience as a care manager or in a similar role within the healthcare or social care sector. Must have a full UK driving license. Strong understanding of care regulations, standards, and best practices. Excellent leadership and people management skills, with the ability to inspire and motivate a team. Exceptional communication and interpersonal skills, with a compassionate and empathetic approach. Ability to develop and implement effective care plans tailored to individual client needs. Proficiency in managing budgets, resources, and scheduling. Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care. Experience with CQC inspections and compliance is highly desirable. Benefits: Competitive salary with opportunities for career progression. Comprehensive health and wellness benefits. Support for ongoing professional development and training. Flexible working arrangements and a supportive work environment. The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you at hr@verityhealthcare.co.uk Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including Enhanced Disclosure and Barring Service (DBS) check. Verification of qualifications and experience. Comprehensive reference checks, including a recent employer reference.

Demi Chef de Partie - Tavistock Hotel - Bloomsbury, London Demi Chef de Partie Imperial London Hotel Group based at Tavistock Hotel 40 hours a week (5 Days out of 7 Days weekly rota) 27,893.00 + Benefits + Service Charge+ Tips • Are you a skilled and organised team player?, • Do you have a passion for cooking and experimenting with flavours?, • Do you thrive in a fast-paced kitchen environment whilst maintaining high standards? If so, we'd love to hear from you! We're looking for a talented and dedicated Chef de Partie (CDP) to join our kitchen team. As a CDP, you will prepare, cook and present a variety of dishes, including meats, fish, pastries, and regional specialities, while ensuring high-quality standards. You will support kitchen operations and ensure food safety and hygiene. As well as support in controlling supplies, minimising waste, and maintaining kitchen cleanliness. You will create an authentic London experience by ensuring that every dish is prepared perfectly and based on the hotel menu to create memorable experiences for our guests. Key Duties: • Prepares in advance food, beverages, materials, and equipment needed for the service., • Provide direction to the Kitchen staff, including Commis/Breakfast Chefs and Kitchen Porters., • Demonstrate service attributes in accordance with industry expectations and company standards, such as managing the production of daily allergen sheets, managing guest complaints, accurately and promptly fulfilling guest requests/ Why Join Us? This is a great opportunity to enhance your experienced in kitchen operations, we offer a range of roles, including Sous Chef, and Head Chef, with clear progression paths and training opportunities from day one. No two days are the same. You'll work in a vibrant, bustling kitchen where creativity and teamwork are essential to success. Every day is different, with the opportunity to work in a busy yet supportive kitchen. You'll be part of a dedicated team that ensures every dish is prepared to perfection, creating meals that captivate every guest. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, London. The Tavistock Hotel has 395 rooms and is a homely place to be, offering an on-site Indian restaurant bar and laid-back lounge bar. What We're Looking For: • 2 Years of experience as a Chef or Breakfast Chef in the hotel industry, • Proven supervisory experience gained through working in a busy kitchen operations, • Strong communication skills both written and verbal, • Strong foundation in cooking techniques, • Passion for food, • Team-oriented attitude, • Creative flair for presentation, • Eye for perfection, • Problem-solving skills, • Thrive in a fast-paced environment, • Flexibility to work varied shifts such as early mornings, evenings, and weekends Desirable (Not Essential but a Plus!): • Level 3 Supervising Food Safety or equivalent qualification, • Proficiency in multiple languages What you'll get in return: • 28 days holiday, rising to 33 with length of service (including bank holidays)., • Access to ILH Training Academy programmes, apprenticeships and supported study, • Holiday Purchase Scheme, • Complimentary uniform dry cleaning, plus discounted personal dry cleaning, • Interest free Season Ticket Loan, • Workplace Pension, • Team member flat rate and 50% friends and family hotel discount, • 50% discount across ILH F&B outlets, • Discounted drinks at Blooms Caf, • Employee funded Health Cash Plan, • Local Bloomsbury discounts, • Early Pay access, • Shopping discounts with selected retailers, • Salary sacrifice schemes including nursery care, cycle to work, and technology Access to mental health first aiders, wellbeing support and the Employee Assistance Programme You can explore additional benefits here. About Us: We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team. Are you ready to take your culinary skills to the next level and contribute to our new generation of hoteliers? Please reach out to us today! s

Night Manager - London The Raffles London Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom. The Raffles London Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom. Scope Of Position The Duty Manager provides the necessary guidance and leadership for managing the daily Front Office operations and delivering on this promise to our guests. Holding a discerning eye towards maintaining exceptional operational standards at the front desk and switchboard, this is a key role in the departmental structure. You will take great pride in ensuring our operation has a guest centred focus in everything that we do and foster a supportive and engaging environment for the Front Office team to provide this. As the Manager on Duty, the role requires a courteous and efficient manner in dealing with guest's complaints and ensuring issues are adequately resolved in line with exceeding our guest's expectations. Responsibilities Operation • To assist the Front Office Manager in efficiently managing the department according to established team goals and standard operating procedures., • Ensuring that the team are providing a professional and courteous service to our guests, whilst maintaining LQA standards across the Front Office and Switchboard., • Taking, recording and resolving guest complaints, inquiries or concerns in a courteous and efficient manner. Ensuring that appropriate follow through is made and ensuring that problems are resolved and expectations are exceeded., • Supervision of all front office employees, ensuring their daily tasks are carried out with a high level of efficiently and professionalism., • Additional responsibilities in absence of line manager or senior employee., • Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Leadership • Ensuring composure under pressure and providing leadership and guidance to the Team when required., • Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation. Health and Safety • Ensure that all potential and real hazards are reported immediately and rectified., • Be fully conversant with all departmental Fire, Emergency and Bomb procedures., • Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them., • Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications, Skills & Experience Essential • Contribute towards setting up and implementing standards and objectives in line with the broader Raffles vision., • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance., • Well developed technical and computer skills., • A proven track record and ability to provide high levels of service under pressure., • Exceptional communication and customer service skills, both written and spoken., • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance., • An understanding and willingness to contribute to a 24h operational schedule when required. Desirable • Experience with OPERA PMS, Alliants, Knowcross and Alcatel PBX or equivalent systems., • A degree in Hospitality Management from an accredited educational institution., • Minimum of two years' experience as a Duty Manager, Night Manager or Reception Supervisor within a luxury hotel environment., • Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Raffles Values Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity: We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Block Property Manager | Watford | Site-Based | £40,000 - £45,000 Your new company An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets. Your new role As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, • Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety, • Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Oversee contractor performance, ensuring compliance with service level agreements, • Maintain robust Permit-to-Work and contractor control processesHealth & Safety Compliance, • Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021, • Manage site risk assessment and ensure corrective actions are completed within agreed timescales, • Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates, • Support the development and maintenance of the Building Safety Case and Golden Thread, • Lead on incident response, reporting, and escalation where required, • Carry out regular safety inspections, audits, and monitoring activitiesResident & Client management, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience, • Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days), • Handle fees related to apartment damage or dilapidation, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues., • Build strong relationships with residents, internal teams, and stakeholders, • Support community engagement initiatives and resident eventsFinancial & Administrative Management, • Support budget planning and ongoing financial management of schemes, • Monitor expenditure and ensure cost control across all services and projects, • Maintain accurate records, reporting, and documentation in line with company standards, • Manage asset registers and oversee stock control where applicableGeneral & Portfolio Management, • Support mobilisation of new developments into the portfolio, • Liaise with contractors and suppliers to ensure service delivery meets agreed standards, • Attend regular meetings and provide updates to the Senior Property Services Manager, • Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved, • Participate in an on-call Rota for major incidents, • Travel regularly between sites within the regional portfolioPeople Management, • Lead, motivate, and develop team members to deliver high performance, • Support recruitment, onboarding, and training of team members, • Foster a positive, inclusive, and collaborative team cultureYou will be required to carry out other duties to assist the team during busy periods.You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible). What you'll need to succeed • Proven experience in block management, or BTR/Flex Living environments, • Strong understanding of high-rise building compliance and health and safety requirements, • Experience managing contractors, budgets, and service delivery, • Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential), • Experience managing or supervising teams, • Strong customer service and stakeholder management skills, • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication., • Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software, • Ability to manage multiple sites and priorities effectively, • Calm and professional approach when handling challenging situationsDesirable:, • IOSH or NEBOSH qualification, • Membership of a relevant professional body (IRPM, TPI)What you'll get in return, • A competitive salary range of £40,000 - £45,000, • Discretionary bonus, • 25 days holiday + 8 bank holidays (pro rata if part-time), • Personal Pension Plan (salary sacrifice available), • Employee Assistance Program, • Life Assurance, • Optical vouchers, • Cycle and Tech schemesWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4789809

Chef De Partie (Maternity Cover) - Bedford Hotel - Bloomsbury, London Chef de Partie - (Fixed Term) Imperial London Hotels Group based at Bedford Hotel 40 hours a week (5/7 days a week Flexibility is required) 31,113.00 + Benefits + Service Charge+ Tips • Are you a skilled and organised team player?, • Do you have a passion for cooking and experimenting with flavours?, • Do you thrive in a fast-paced kitchen environment whilst maintaining high standards? If so, we'd love to hear from you! We're looking for a talented and dedicated Chef de Partie (CDP) to join our kitchen team. As a CDP, you will prepare, cook and present a variety of dishes, including meats, fish, pastries, and regional specialities, while ensuring high-quality standards. You will support kitchen operations and ensure food safety and hygiene. As well as support in controlling supplies, minimising waste, and maintaining kitchen cleanliness. You will create an authentic London experience by ensuring that every dish is prepared perfectly and based on the hotel menu to create memorable experiences for our guests. Key Duties: • Prepares in advance food, beverages, materials, and equipment needed for the service., • Provide direction to the Kitchen staff, including Commis/Breakfast Chefs and Kitchen Porters., • Demonstrate service attributes in accordance with industry expectations and company standards, such as managing the production of daily allergen sheets, managing guest complaints, and accurately and promptly fulfilling guest requests. Why Join Us? This is a great opportunity to enhance your experienced in kitchen operations, we offer a range of roles, including Sous Chef, and Head Chef, with clear progression paths and training opportunities from day one. No two days are the same. You'll work in a vibrant, bustling kitchen where creativity and teamwork are essential to success. Every day is different, with the opportunity to work in a busy yet supportive kitchen. You'll be part of a dedicated team that ensures every dish is prepared to perfection, creating meals that captivate every guest. Based in Bloomsbury, you'll be in the heart of London, working at Bedford Hotel, with 184 rooms. It's a magical place to be, offering a ground-floor restaurant bar, a secret garden and two naturally designed event spaces. What We're Looking For: • 3 Years of experience as a Chef de Partie or Breakfast Chef in the hotel industry, • Proven supervisory experience gained through working in a busy kitchen operations, • Strong communication skills both written and verbal, • Strong foundation in cooking techniques, • Passion for food, • Team-oriented attitude, • Creative flair for presentation, • Eye for perfection, • Problem-solving skills, • Thrive in a fast-paced environment, • Flexibility to work varied shifts such as early mornings, evenings, and weekends Desirable (Not Essential but a Plus!): • Level 3 Supervising Food Safety or equivalent qualification, • Proficiency in multiple languages What you'll get in return: • 28 Days Holiday pro-rata increasing with length of service up to 33 days, • Free meals on duty, • Uniform & dry-cleaning, • Workplace pension scheme, • 300 Refer a Friend Scheme, • Employee recognition, • Employee awards, • Social events, • Interest-free Season Ticket Loan / Travelcard Loan, • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability), • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets, • Early Pay - Instantly access a portion of the pay you've already earned, • Shopping discounts across several high-street brands and online retailers (via Each Person), • Nursery Scheme via Each Person (subject to eligibility), • Mental health first aiders support & well-being, • Employee Assistance Programme- Supported by Hospitality Action You can explore additional benefits here: About Us: We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team. Are you ready to take your culinary skills to the next level and contribute to our new generation of hoteliers? Please reach out to us today! s

Interim Building Surveyor, Housing Association London, £350 - 400 p/day PAYE/Umbrella, 6-month contract Your new company Are you an experienced Building Surveyor passionate about improving the quality, safety, and sustainability of residential homes? We’re looking for a proactive professional to join our team and support the delivery of high-quality planned and reactive works across a diverse housing portfolio. As a Building Surveyor, you’ll play a key role in ensuring customers can live safely and independently in well-maintained homes. You’ll work closely with internal teams, external contractors, and local authorities to deliver exceptional property services across a range of residential - and some commercial - properties. You’ll be responsible for conducting detailed surveys, writing technical reports, managing works programmes, and ensuring projects are completed to high standards, on time and within budget. Your new role • Build strong working relationships with contractors and support the resolution of operational issues., • Manage programmes of planned and reactive works, ensuring quality delivery and adherence to budget., • Conduct full building surveys, prepare technical reports, and provide cost analysis and recommendations., • Project manage complex works and disrepair cases, working collaboratively with legal and operational teams., • Oversee responsive repairs and contribute to the improvement of long-term maintenance planning., • Carry out post-inspections to ensure contractor work meets required standards., • Support the voids process and monitor contractor performance., • Investigate customer service complaints and propose improvements., • Assess damage following serious incidents (e.g., floods, fires) and manage resulting works., • Provide technical advice and assessments on major repairs, cyclical maintenance, FRA, EPCs, and other contracted works., • Ensure compliance with statutory and regulatory health and safety requirements, including CDM., • Offer guidance and support to colleagues to enhance service delivery. What you'll need to succeed Essential: • Experience in contract administration, including use of JCT / NEC contract documents., • Strong technical reporting skills., • Experience in project management or delivering programmes of work., • Excellent IT skills (Microsoft Word, Outlook, Excel)., • Relevant surveying qualifications or equivalent experience.Desirable:, • Degree in Building Surveying or related discipline., • Membership of RICS or CIOB., • DEA or FRA assessor training., • Full UK driving licence. What you'll get in return Flexible working options available. Long-term contract opportunity. Competitive daily rate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4781448

KAUAI, part of the Virgin Active brand. \n At KAUAI we are passionate about health and wellbeing and we promise to deliver nothing but the very best in food and nutrition. Serving the best quality ingredients means we bring to our customers real food that is, where possible, free of GMO’s and has no additives, preservatives, artificial colourants and flavourants. We make health and healthy eating habits accessible and exciting. \n \n So what qualities does a Store Manager need to join KAUAI? \n\n • A friendly, calm and approachable nature with the ability to act quickly and effectively\n, • Excellent attention to detail – nothing gets by without you noticing!\n, • Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately\n, • Confident in your own ability to act as a leader and an ambassador of the KAUAI brand\n, • Performs well under pressure in an organised manner\n, • Acting as a member of one team with one goal\n\n \n ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to: \n\n • Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.\n, • Plans and prepares work schedules and assigns crew members to specific duties.\n, • Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.\n, • Directs compliance of crew with established company policies and procedures.\n, • Address gaps/concerns identified through store audit.\n, • Maintains appropriate staffing levels.\n, • Provides leadership, coaching, development and motivates crew members.\n, • Is a people’s person with good customer service ability.\n, • Timeously completes management tasks and checks.\n, • Maintains appropriate stock levels through ordering, receiving and rotation processes.\n, • Ensures correct portioning standards are followed for all products and services.\n, • Performs regular stock-take procedures and readily addresses variances.\n, • Executes sales promotion activities and directs crew members for merchandise displays.\n, • Manages controllable cost against set budgets for the store.\n, • Monitor expenditure of all costs within the store, ensuring all budgets adhered to.\n, • Recruit and Interview all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.\n, • Addressing complaints and resolving problems.\n\n \n QUALIFICATION/EXPERIENCE \n\n • Three years related experience and/or training.\n, • Espresso Machine knowledge handy.\n, • Knowledge of food preparation\n, • Food Hygiene Certification\n\n \n OUR PERKS \n\n • 30 days annual leave\n, • Pension fund\n, • 50% discount on Kauai meals while on duty\n\n Complimentary Virgin Active membership for yourself

Front Office Supervisor - London Enrich the Journeys of our People and our Guests as our Front Office Supervisor! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. Some of the brilliant benefits you will enjoy as a Front Office Supervisor are: Annual Earnings up to 32,500.00. ( 28,909.06 basic salary + non-contractual tronc) Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation Extensive discounts on our benefits platform Access to private medical insurance Interest free season ticket loan Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Bike to work scheme Recommend a Friend incentive Uniforms provided and laundered complimentary Free meals on duty Opportunity to join our taskforces to contribute to the business focuses, community and environment Employee recognition schemes and Social Committee events including gala dinners and much more! We are currently looking for a passionate Front Office Supervisor, to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Front Office Supervisor, your main duties and expectations for the role will include: To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed. To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection. To increase the hotel's revenue by up-selling room categories, in accordance with set targets and daily availability. To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms. You will be required to work 40 hours per week, on a shift rota. We are ... One of Sunday Times' Top 100 "Best Companies to Work For 2025" Leaders Club Hotel of the Year Award 2025 A Leading Hotels of the World member 5 red stars 2 rosettes Earth Check Silver Certified 2025 If you feel your experience, personality and interest are a match for this Front Office Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK

Deputy Restaurant Manager - Saison - London Come and join us in bringing the Raffles experience to London The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses. This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family. Job Description JOB TITLE: Deputy Restaurant Manager - Saison DEPARTMENT: Saison Restaurant - Mauro Colagreco Restaurants EMPLOYER: Whitehall Hotel Limited (WHL) JOB LEVEL: Manager REPORTS TO: Restaurant General Manager LOCATION: Raffles London at The OWO Raffles Values Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity: We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Scope Of Position The Deputy Restaurant Manager will take responsibility for the daily running and leadership of the restaurant delivering a high level of service, managing of the line staff and supporting management. Take an active role in departmental administration including rotes, training plans, onboarding, stock ordering and delivery. Developing the outlet and staff to ensure all standards are begin meet whilst having the ability to pre-empt and deliver a luxurious and high-quality level of service to our guests and the ability to deal confidently with customer complaints. You will work in close contact with the kitchen and reservation teams to ensure smooth and consistent service whilst surpassing the guests' expectations. Responsibilities Operation • Developing and documenting steps of service and service standards, continually reviewing and improving standards., • Detailed and precise communication with guests and hotel staff in a friendly and professional manner., • Working with other departments and managers to deliver high quality service whilst managing time sensitive targets., • To be a hands-on leader and mentor for your department and the wider hotel., • Take a leading role with staff development, ensuring new starters are onboarded correctly, training plans are followed through and regular one on ones and appraisals are undertaken., • Creating fair and business justified department rotas, ensuring labor cost targets are met., • Manage the food and beverage service to consistently meet high standards as defined by Raffles brand standards., • Handle all customer inquiries in an appropriate and professional manner., • Accurately manage all transactions during service., • Manage stock and wastage levels, recording breakages and losses., • Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing., • Knowledge of menu and all products served with in the drawing room., • Deliver food orders from the kitchen to customers' tables rapidly and accurately with an explanation of each dish for the guest., • Act as the contact point between Front of the House and Back of the House staff., • Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins., • Explain the dishes to the guest with a knowledgeable and in a professional manor., • Is responsible for serving food orders and removing used dishes and utensils., • Ensure food is served in accordance with safety standards., • Inform restaurant staff about customers' feedback or requests., • Commit to best possible sustainable practices daily in terms of waste management and purchasing., • Additional responsibilities in absence of line manager or senior employee., • Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Leadership • Contribute to the effective management of costs in accordance with your department profit and loss. Ensure that revenue targets are met as set out in the annual budget., • Continually review and identify with your manager areas to increase revenue., • Ensure that Rota's are managed in a fair and consistent manner to ensure that 'working time' legislation is adhered to and guest and business needs are met., • Holidays and lieu days are planned within the department according to the hotel procedures., • Ensure that you are aware of and able to advise employees on hotel policies and procedures., • Daily briefings are held with each shift., • Employees are given regular feedback and appraisals on their performance carried out according to company procedures., • Department training records are kept for all employees and are kept up to date., • Improvement targets are met relating to relevant formal measurement tools such as labor turnover and employee attitude surveys., • Ensuring composure under pressure and providing leadership and guidance to the Team when required., • Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation. Health and Safety • Ensure that all potential and real hazards are reported immediately and rectified., • Be fully conversant with all departmental Fire, Emergency and Bomb procedures., • Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them., • Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications, Skills & Experience Essential • Ability to communicate clearly and efficiently in English, both verbal and written., • Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation., • Proven track record of surprising and delighting guests., • To be detail oriented and to work within a team., • Flexibility to respond to a range of different work situation., • Works well within a team environment., • A proven track record and ability to provide high levels of service under pressure., • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. Desirable • Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Disclaimer • The information and statements in this Job Description only indicate the general nature and level of work to be performed by the employee. They are not an exhaustive list of all required responsibilities, duties and skills. Additional duties may be assigned and requirements may vary from time to time, in particular during special project periods. You may also be required to work in another position and another department from time to time, dependent on the needs of the business and within reason., • Please note that this position will involve an element of pulling, Lifting, Pushing and/or Manual Handling., • This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment. Why join our Raffles team? Not only will you be joining one of the world's best hotels you will also receive great benefits including: • 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days)., • Staff meals whist on duty., • Free dry cleaning for uniform., • Employer pension contribution of 3%, • Enhanced sick pay., • Enhanced maternity, paternity and adoption pay., • Life Assurance 1x salary, • Employee assistance program, including virtual GP and financial advice., • Season ticket loans and cycle to work scheme., • Colleague gifting to celebrate special occasions., • Paid days off to move house or give back time to a charity of your choice., • Internal learning and development programmes tailored to you., • Fun-filled events, whether that's a pub quiz, team run or festive party., • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets., • Worldwide development opportunities across Accor's extensive brand portfolio. What are the Raffles Values? Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity:We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences. Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.

CHEF DE PARTIE - President Hotel - Bloomsbury, London Chef de Partie Imperial Hotels London Group - Based at President Hotel 40 hours (5 out of 7 days weekly rota) 31,113.00 + Benefits + Service Charge+ Tips • Are you a skilled and organised team player?, • Do you have a passion for cooking and experimenting with flavours?, • Do you thrive in a fast-paced kitchen environment whilst maintaining high standards? If so, we'd love to hear from you! We're looking for a talented and dedicated Chef de Partie (CDP) to join our kitchen team. As a CDP, you will prepare, cook and present a variety of dishes, including meats, fish, pastries, and regional specialities, while ensuring high-quality standards. You will support kitchen operations and ensure food safety and hygiene. As well as support in controlling supplies, minimising waste, and maintaining kitchen cleanliness. You will create an authentic London experience by ensuring that every dish is prepared perfectly and based on the hotel menu to create memorable experiences for our guests. Key Duties: • Prepares in advance food, beverages, materials, and equipment needed for the service., • Provide direction to the Kitchen staff, including Commis/Breakfast Chefs and Kitchen Porters., • Demonstrate service attributes in accordance with industry expectations and company standards, such as managing the production of daily allergen sheets, managing guest complaints, accurately and promptly fulfilling guest requests. Why Join Us? This is a great opportunity to enhance your experienced in kitchen operations, we offer a range of roles, including Sous Chef, and Head Chef, with clear progression paths and training opportunities from day one. No two days are the same. You'll work in a vibrant, bustling kitchen where creativity and teamwork are essential to success. Every day is different, with the opportunity to work in a busy yet supportive kitchen. You'll be part of a dedicated team that ensures every dish is prepared to perfection, creating meals that captivate every guest. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very center of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it's a hub of energy, entertainment, and charm. What We're Looking For: • 3 Years of experience as a Chef de Partie or Breakfast Chef in the hotel industry, • Proven supervisory experience gained through working in a busy kitchen operations, • Strong communication skills both written and verbal, • Strong foundation in cooking techniques, • Passion for food, • Team-oriented attitude, • Creative flair for presentation, • Eye for perfection, • Problem-solving skills, • Thrive in a fast-paced environment, • Flexibility to work varied shifts such as early mornings, evenings, and weekends Desirable (Not Essential but a Plus!): • Level 3 Supervising Food Safety or equivalent qualification, • Proficiency in multiple languages What you'll get in return: • 28 Days Holiday pro-rata increasing with length of service up to 33 days, • Free meals on duty, • Uniform & dry-cleaning, • Workplace pension scheme, • 300 Refer a Friend Scheme, • Employee recognition, • Employee awards, • Social events, • Interest-free Season Ticket Loan / Travelcard Loan, • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability), • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets, • Early Pay - Instantly access a portion of the pay you've already earned, • Shopping discounts across several high-street brands and online retailers (via Each Person), • Nursery Scheme via Each Person (subject to eligibility), • Mental health first aiders support & well-being, • Employee Assistance Programme- Supported by Hospitality Action You can explore additional benefits here: About Us: We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team. Are you ready to take your culinary skills to the next level and contribute to our new generation of hoteliers? Please reach out to us today! s

Junior Sous chef - President Hotel - Bloomsbury, London Junior Sous Chef Imperial Hotels London Group - Based at President Hotel 40 hours (5 out of 7 days weekly rota) 35,473.00 + Benefits + Service Charge+ Tips Junior Sous Chef Role Description We're looking for a talented and dedicated Junior Sous Chef to join our kitchen team. As a Junior Sous Chef, you will support the Sous Chef and Head Chef in leading the kitchen brigade, ensuring the preparation, cooking, and presentation of a variety of dishes to the highest standards. You will play a key role in maintaining quality, consistency, and efficiency across all sections, while supporting kitchen operations and upholding food safety and hygiene standards. You will assist in managing stock levels, controlling supplies, minimising waste, and maintaining exceptional kitchen cleanliness. In addition, you will contribute to creating an authentic London experience by ensuring every dish is prepared to specification and aligns with the hotel menu, delivering memorable dining experiences for our guests. Why Join Us? This is a great opportunity to enhance your experienced in kitchen operations, we offer a range of roles, including Sous Chef, and Head Chef, with clear progression paths and training opportunities from day one. No two days are the same. You'll work in a vibrant, bustling kitchen where creativity and teamwork are essential to success. Every day is different, with the opportunity to work in a busy yet supportive kitchen. You'll be part of a dedicated team that ensures every dish is prepared to perfection, creating meals that captivate every guest. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very centre of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it's a hub of energy, entertainment, and charm. Key Duties: • Support the Sous Chef and Head Chef in overseeing daily kitchen operations and service delivery., • Prepare in advance food, beverages, materials, and equipment needed for service, ensuring smooth and efficient kitchen operations., • Supervise and provide direction to kitchen staff, including Chef de Partie, Commis Chefs, Breakfast Chefs, and Kitchen Porters., • Assist in training, coaching, and motivating junior team members to maintain high performance and professional standards., • Demonstrate service attributes in accordance with industry expectations and company standards, including managing the production of daily allergen sheets, supporting the handling of guest complaints, and ensuring guest requests are fulfilled accurately and promptly., • Support stock control, ordering, and inventory management to maintain adequate supply levels while minimising waste., • Ensure strict adherence to food safety, hygiene, and health and safety regulations at all times., • Step in to lead sections or the kitchen in the absence of the Sous Chef when required. What We're Looking For: • 3 Years of experience as a Chef de Partie or Breakfast Chef in the hotel industry, • Proven supervisory experience gained through working in a busy kitchen operations, • Strong communication skills both written and verbal, • Strong foundation in cooking techniques, • Passion for food, • Team-oriented attitude, • Creative flair for presentation, • Eye for perfection, • Problem-solving skills, • Thrive in a fast-paced environment, • Flexibility to work varied shifts such as early mornings, evenings, and weekends Desirable (Not Essential but a Plus!): • Level 3 Supervising Food Safety or equivalent qualification, • Proficiency in multiple languages What you'll get in return: • 28 Days Holiday pro-rata increasing with length of service up to 33 days, • Free meals on duty, • Uniform & dry-cleaning, • Workplace pension scheme, • 300 Refer a Friend Scheme, • Employee recognition, • Employee awards, • Social events, • Interest-free Season Ticket Loan / Travelcard Loan, • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability), • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets, • Early Pay - Instantly access a portion of the pay you've already earned, • Shopping discounts across several high-street brands and online retailers (via Each Person), • Nursery Scheme via Each Person (subject to eligibility), • Mental health first aiders support & well-being, • Employee Assistance Programme- Supported by Hospitality Action You can explore additional benefits here: About Us: We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team. Are you ready to take your culinary skills to the next level and contribute to our new generation of hoteliers? Please reach out to us today! s

Work with our Chief Engineer in supporting planned maintenance checks and take a hands-on approach to reactive maintenance. Assist with complaints where possible and resolve them in conjunction with the Chief Engineer and General Manager.

An exciting opportunity has arisen for a Risk Lawyer to join the London office of a leading law firm in a newly created permanent role. Working within a highly regarded Risk & Compliance function, this position offers exposure to complex and high-profile claims, complaints and regulatory matters within a collaborative and people-focused environment. Why Apply? • Join a highly regarded London law firm with an exceptional reputation and high-quality client base, • Newly created role offering genuine long-term development and progression opportunities, • Hybrid working culture with a strong focus on collaboration, wellbeing and professional growth This role will play a key part in supporting the firm’s wider risk and regulatory framework, managing claims and complaints matters while working alongside senior Risk & Compliance leaders, fee earners, insurers and external advisers. The successful candidate will gain broad exposure across professional indemnity, complaints handling, regulatory liaison and wider risk management initiatives within a sophisticated legal environment. Key Responsibilities • Reviewing and managing potential claims, complaints and risk-related matters, • Liaising with internal stakeholders, insurers, external legal advisers and recovery partners, • Drafting summaries, correspondence and responses relating to claims and complaints issues, • Maintaining accurate records and monitoring live matters to ensure regulatory deadlines are met, • Assisting with responses involving the Legal Ombudsman, SRA and other regulatory bodies, • Supporting management reporting, training initiatives and ongoing risk projects, • Assisting with professional indemnity insurance renewals and exposure reporting, • Supporting DSAR-related matters where required This opportunity would suit an organised and proactive individual with previous experience gained within a legal risk, compliance, complaints or professional indemnity environment. The firm is seeking someone with strong communication and stakeholder management skills, excellent attention to detail and the ability to manage competing priorities in a fast-paced professional setting. Candidates should be confident working collaboratively across all levels of a business and possess a calm, solutions-focused approach under pressure. This is an excellent opportunity for a motivated Risk & Compliance professional looking to broaden their exposure within a highly respected law firm environment while working on varied and meaningful matters as part of a supportive and forward-thinking team.

We are working with a highly respected, London-based law firm to hire a Risk Lawyer specialising in claims and complaints management. In this role, you will act as a critical specialist within the Risk and Compliance team, taking the lead on investigating internal notifications of potential claims and ensuring the firm’s regulatory obligations are met with the highest level of precision. The firm is looking for a motivated and proactive individual with an excellent understanding of professional conduct and indemnity matters who is comfortable operating in a fast-paced, high-quality legal environment. The responsibilities of this role will include: • Investigating internal notifications of potential claims or circumstances by reviewing matter files and liaising with fee earners to produce comprehensive case summaries., • Managing the firm’s response to formal complaints, ensuring all correspondence is drafted accurately and issued within strict regulatory timescales., • Acting as a key point of contact for insurers, external legal advisors, and the Legal Ombudsman to resolve notified matters., • Maintaining precise, up-to-date schedules of all live claims, notifications, and complaints for management reporting., • Collaborating with the Head of Risk and Compliance to prepare annual insurance policy renewals, specifically detailing live claims and key exposures., • Reviewing debt recovery matters where conduct issues have been raised and liaising with external recovery partners as required., • Assisting with the review and preparation of responses to Data Subject Access Requests (DSARs)., • Contributing to firm-wide training and development by identifying trends in claims and complaints to improve practice standards. They are looking for candidates with exceptional communication skills and the ability to interact confidently with stakeholders at all levels of seniority. You should be an organised professional with a "can-do" approach, capable of remaining calm and efficient under pressure while adhering to demanding deadlines. Please apply today to take the next step in your career. Ref: 1518

Product Governance & Compliance Business Partner Our client is a global commercial and specialty insurer operating across 40 countries, looking to grow their compliance team. The Role Working directly with underwriting teams, this role provides expert guidance to ensure that new products, product changes, and distribution strategies meet regulatory requirements from design through to launch. Acting as a trusted compliance adviser and business partner, the role specialises in product development compliance within a UK FCA/PRA regulated environment. Responsible for embedding regulatory requirements into product development processes and ensuring all business activities across the UK & Ireland are conducted in accordance with relevant regulations and required standards of legal compliance. Key Accountabilities Product Development Compliance • Serve as the primary compliance contact for underwriting teams (initially Accident & Health and Delegated Authority) on all product development and product change initiatives, • Review new products, product changes, and distribution strategies from a compliance perspective, ensuring regulatory expectations are met from design through to launch, • Assist underwriting teams in completing New Product Risk Assessments and applying relevant internal guidelines impacting product development, • Embed FCA/PRA regulatory requirements, Consumer Duty obligations, and conduct risk expectations into day-to-day product development processes, • Advise on the interpretation and practical application of regulatory rules within real-world product development scenarios, • Maintain accurate and complete documentation of compliance processes, controls, and decision-making within the product development space, • Escalate material regulatory risks and issues arising from product development appropriately Broader Compliance Support • Provide general advice on FCA regulation, Consumer Duty, and conduct risk as required, • Support the broader business in understanding and applying regulatory requirements to customer journey activities including design, pricing, distribution, claims, and complaints, • Deliver compliance training and promote a strong compliance culture across the business, • Act as a trusted adviser and role model for first-line accountability, promoting good conduct across the business Skills & Experience Experience: • Significant experience within product governance and conduct risk, • Experience within general insurance, preferably specialty lines Competencies: Problem Solving: Uncovers information to identify causal links. Uses a variety of tools and techniques to break down complex issues and spots trends, patterns, and interdependencies. Assesses risks and identifies solutions. Delivery & Accountability: Accountable for own delivery to support overall business priorities and objectives. Identifies roadblocks that might impact delivery and remains accountable for performance. Communicating & Influencing: Positively impacts the actions and decisions of stakeholders, ensuring they are involved throughout. Negotiates confidently without damaging relationships whilst building support and buy-in for ideas. Adapts communication style depending on audience. Customer Focus: Develops a deep understanding of the true nature and complexities of the customer business and uses this to implement ideas and technical expertise. Ensures customer feedback is acted on so that customer service excellence is not affected. Builds sustainable long-term relationships and spots opportunities to develop business. We are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.

FM Contract Manager ISS Facility Services UK are now seeking a highly capable FM Contract Manager to manage and lead a prestigious independent schools account, delivering a first-class integrated facilities management service. Job Overview This role will act as the primary contract representative to the customer, taking full responsibility for service delivery across both hard and soft FM services. The successful candidate will ensure consistently high standards of performance, compliance and customer satisfaction across the contract. Reporting into the Key Account Director, the FM Contract Manager will be accountable for operational performance, staff welfare, financial control and continuous improvement. The role requires a strong leader who can build trusted relationships with key school stakeholders while driving service excellence and value. Key Responsibilities • Ensure the efficient and effective management of integrated facilities operations, including planned and reactive maintenance of buildings, engineering systems and assets, • Lead the delivery of cleaning and other soft FM services in line with agreed standards and service level agreements, • Act as the primary point of contact for the customer, building strong, long-lasting stakeholder relationships, • Lead, manage and develop the contract management and onsite teams, promoting a high-performance culture, • Ensure full compliance with health and safety legislation and embed a strong safety culture across the contract, • Maintain accurate records and reporting, including planned, scheduled and reactive maintenance and safe systems of work, • Own and manage contract budgets, financial targets and SLAs in a commercially responsible manner, • Manage customer queries and complaints through agreed procedures, ensuring timely and effective resolution Person Specification • Proven management experience delivering IFM/TFM services within an Education, Government, Public Sector or similar environment, • Experience managing technical infrastructure, assets and engineering systems, • Demonstrable experience delivering soft FM services, • Strong leadership and organisational skills, with the ability to drive operational strategy and continuous improvement, • Strong knowledge of relevant legislation, regulations and industry standards, • Effective stakeholder management and communication skills, • Service- and customer-focused mindset with strong commercial awareness The Company ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences. We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community. As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you. Join ISS and be part of something bigger.

Visa Documentation Agent Salary – £26,436 Location – Wandsworth, SW18 1UN Working Style – Office based + Varying shifts. Why Join Us? Recognised as a Great Place to Work for three consecutive years, we are expanding our operations in London and seeking enthusiastic Customer Service Representatives to join us at our newly revamped offices in South West London. Join our vibrant, global family at TLScontact, where we collaborate with governments worldwide to facilitate seamless visa and consular services for travellers and citizens alike. With a rich history in visa processing, we are pioneers in applying our expertise to various government and citizen services, driving digital transformation and enhancing customer satisfaction. As an international powerhouse operating across 90 countries, with 150+ visa application centres and processing millions of applications annually, we are on the lookout for passionate individuals to join our team. Are you ready for an exciting adventure in a dynamic, international environment? Eager to be part of a diverse and inclusive team, united by our shared dedication? If so, you are in the right place! What You’ll Do: As a Visa Documentation Agent, you will be the first point of contact for visa applicants, ensuring a seamless and positive experience throughout the process. Your responsibilities will include: • Providing exceptional client service, guiding applicants through visa requirements., • Managing visa applications in accordance with established procedures., • Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy, • Welcoming applicants, assisting with application completion, biometric data collection and documentation., • Engaging with applicants to deliver outstanding service and support., • Maintaining accurate records and following administrative processes diligently., • Ensuring professionalism and a friendly demeanor at all times. Required Skills and Experience: • Strong communication and interpersonal skills., • Administrative proficiency with computer systems., • Excellent spoken and written English; fluency in any other language is an advantage, • Prior customer service experience, preferably in a client-facing role., • Ability to build rapport and maintain relationships with diverse clientele., • Attention to detail and the ability to work autonomously., • Self-motivation and reliability, with excellent time management skills., • Experience of working face-to-face in a customer service role or retail environment, • Working in a fast-paced multi-cultural collaborative team environment, and at times in a high- pressure environment during high seasons, • Experience in a Public Sector / Government client working environment is a plus. What We Offer: • Starting salary of £26,436, • Travel allowance, • Generous holiday allowance, including additional leave and bank holidays., • Comprehensive benefits package, including pension, sick pay, and talent development opportunities., • Company-sponsored social events and team-building activities., • Cycle to work scheme, travel allowance., • Recognition programs, including Employee of the Month and Top Agent rewards At TLScontact, we are proud to foster an inclusive work environment where diversity is celebrated and valued. We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability. Please note that all successful applicants will be required to undergo an enhanced level Criminal Record disclosure. Join us on our mission to redefine global visa and consular services – apply now and embark on a rewarding journey with TLScontact! Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK. Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role. Please find below our Privacy Notice for Recruits: https://www.tlscontact.com/recruit-privacy-notice/

Senior ER Lead Hybrid- London 6 month Contract Inside IR35- Competitive Rate Our client, a UK life insurance business, are looking for a Senior Employee Relations Lead who will be responsible for developing and implementing policies and procedures that promote a positive and productive work environment. They will also handle employee grievances, conflicts, and complaints, ensuring fair treatment and compliance with company policies and employment law. Responsibilities: • Partner with business leaders, People teams and PBPs to develop and improve ER policies, procedures and people practices in line with employment legislation and business objectives., • Lead on complex employee relations matters including grievances, disciplinaries, investigations, conflict resolution, consultations and tribunal preparation., • Provide guidance and coaching to managers and employees on workplace practices, performance management, employee concerns and organisational change., • Analyse ER trends and metrics to identify risks and support employee engagement, retention and business decision-making., • Ensure ER policies, processes and practices remain compliant, effective and aligned with legislation and best practice., • Deliver training and support wider talent, organisational development and change initiatives across the business. Requirements: • Significant employee relations experience within financial services, with strong knowledge of employment law, ER best practice and complex case management., • Proven experience operating as an HR Business Partner or trusted advisor, partnering with managers and senior stakeholders on people-related matters, • Strong background supporting core People processes including recruitment, talent development, performance management, organisational development and reward., • Highly organised and collaborative, with strong conflict resolution skills and proficiency in HR systems and Microsoft Office applications including Excel, PowerPoint and Word.

🚨 Contract opportunity – Compliance Manager 🚨 📍 London | 6–12 month ftc | lloyd’s syndicate | hybrid (4 days office based) A fast-growing Lloyd's syndicate is looking to hire an experienced compliance manager on a fixed-term contract basis to support a busy and high-performing compliance function during a key period of growth and business change. This is an excellent contract opportunity for someone with strong Lloyd's syndicate / managing agent experience who enjoys working in a fast-paced, evolving insurance business with plenty of project exposure and senior stakeholder interaction. You’ll be joining a highly regarded compliance team with real visibility across the business, supporting both BAU compliance activity and wider strategic/regulatory initiatives. Key areas of focus include: ✔ Regulatory compliance frameworks ✔ Compliance monitoring & risk assessments ✔ Lloyd's & FCA regulatory advisory ✔ Sanctions & complaints oversight ✔ Lloyd's oversight principles ✔ Business change & compliance projects ✔ Mentoring junior team members This role would suit an experienced compliance professional who enjoys partnering with the business, improving frameworks and getting involved in meaningful regulatory and operational projects within the Lloyd's market. Essential experience: 🔹 Lloyd’s syndicate or managing agent background 🔹 Strong understanding of Lloyd's and FCA requirements 🔹 Experience within specialty insurance environments 🔹 confident stakeholder management skills If you’re immediately available or coming to the end of a contract and looking for your next Lloyd's contract opportunity, feel free to message me directly for more information.

Risk Lawyer We're seeking an experienced Risk Lawyer to join a dynamic Risk and Compliance team at a leading law firm. Reporting to the Head of Risk & Compliance, you'll play a crucial role in protecting the firm's interests whilst supporting fee-earning teams. This is a varied and rewarding position spanning claims management, complaints handling, and regulatory liaison. You'll join a team with an outstanding reputation, working on high-quality matters with excellent support for continued professional development. The firm actively encourages involvement in responsible business activities, pro bono work, and community and sustainability initiatives. Key Responsibilities • Assess and manage internal notifications of potential claims or circumstances, reviewing matter files and liaising with fee earners and key stakeholders, • Maintain accurate and comprehensive schedules of live notifications and claims matters, • Serve as the primary point of contact for insurers and external law firms regarding notified matters, • Review formal complaints, analyse relevant files, and draft comprehensive responses on behalf of the firm, • Ensure complaints are addressed within all required regulatory timescales, • Liaise with the Legal Ombudsman and SRA as required, • Support the Head of R&C with annual insurance policy renewals and management reporting, • Assist with data subject access requests (DSARs) and related reviews What We're Looking For • Excellent verbal and written communication skills, • Strong organisational and prioritisation abilities, • Proactive 'can-do' approach with self-motivation, • Ability to handle demanding deadlines calmly and efficiently, • Meticulous attention to detail with accuracy and thoroughness, • Flexibility regarding time and duties, • Proficiency in Microsoft Office (Word, Excel, PowerPoint), • Ability to interact confidently at all levels within the firm and externally

A leading UK media and digital content business is hiring a Senior Data Privacy Counsel based in London. This is a senior, high‑impact role advising on complex data protection issues in a fast‑paced, digital‑first environment, including adtech, audience data, analytics and emerging AI use cases. Responsibilities • Advise senior stakeholders on UK/EU data protection and wider digital regulation, • Embed privacy‑by‑design into new products and initiatives, • Support regulatory engagement and complex complaints/investigations, • Oversee privacy governance, policies and data rights processes, • Partner closely with editorial, tech, HR and commercial teams Required experience • England & Wales qualified solicitor (c.10+ PQE), • Deep data protection expertise within media, publishing or digital platforms, • Experience with adtech, analytics and AI‑related privacy issues, • Confident, pragmatic adviser comfortable operating at senior and technical level A rare opportunity to shape privacy at the heart of a high‑profile digital organisation. 4 days per week in the London office Must have the right to work in the UK - no sponsorship available

We are working in partnership with a well‑established, values‑led housing organisation to recruit a Senior Operations Manager for their Responsive Repairs Division. This is a senior leadership role offering genuine influence over customer experience, service performance, and strategic direction. This opportunity is ideal for an experienced housing or property services leader who wants to take full ownership of a critical front‑line service and drive measurable improvement across repairs delivery and complaint handling. 🌟 The Opportunity Reporting into senior leadership, you will hold full strategic and operational accountability for the responsive repairs service across a diverse London housing portfolio, alongside oversight of departmental complaints. With responsibility for a circa £4 million annual budget, you will establish a strong customer‑first culture, deliver operational excellence, ensure regulatory compliance, and maximise value for money through effective contract and performance management. This role offers the opportunity to help shape how services are delivered and how residents experience their homes. 👤 About You We’re looking for a confident, experienced leader who brings: • Proven senior‑level experience within housing, responsive repairs, property services, • A strong track record of building and leading high‑performing teams in housing maintenance environments, • Extensive experience managing and performance‑managing third‑party contractors, • Sound commercial skills and experience of managing large‑scale budgets, • High levels of IT literacy, including repairs management systems and workforce planning tools ✅ Qualifications & Compliance • IOSH Managing Safely (5‑day) or NEBOSH Construction Certificate – essential, • Housing Management qualification (e.g. CIH Level 4 or above), • Ability to pass a Basic DBS check If you are looking for a long term position that offers variety, the ability to influence and implement best practice alongside opportunities to progress and develop your career, this could be it! Please send your CV to tloosemore@rgbrec.co.uk to be considered or arrange a call to discuss.

Job Title: Practice Manager Location: London Waterloo & Essex (Hybrid/Multiple Offices) Salary: £75k Overview: A well-established law firm is seeking an experienced Practice Manager to lead and oversee its administrative, HR, compliance, and operational functions across multiple offices. Reporting directly to the Equity Partners, the Practice Manager acts as a key link between offices, ensuring smooth coordination of firmwide policies, strategy, and operational excellence. Key Responsibilities: Human Resources: • Coordinate full recruitment process from job advert to offer., • Oversee onboarding and induction for all new hires., • Manage performance and capability processes, advising supervisors on best practice., • Review and update firmwide HR policies to ensure fairness and compliance with employment law., • Ensure timely completion of annual appraisals for all staff and partners., • Coordinate work experience programs., • Manage internal HR issues such as flexible working requests, special leave, and absence management., • Administer leaver processes to ensure continuity of client service. Risk & Compliance: • Handle client complaints and oversee responses., • Manage the firm’s training programs, ensuring completion of compulsory training., • Administer contract compliance requirements. Finance & General Administration: • Support Partners with business development and marketing strategies., • Attend partner meetings and provide commercial insights to assist strategic planning., • Administer salary review processes and approve monthly salary payments., • Liaise with IT consultants and provide first-line onsite IT support. Requirements: • Proven experience managing HR, compliance, and administrative functions in a professional services environment., • Strong understanding of employment law and HR best practices., • Excellent organizational and communication skills., • Commercially aware with the ability to provide strategic insights., • Able to work across multiple offices and manage competing priorities. Benefits: Competitive salary, professional development opportunities, and hybrid working flexibility.

Our client is looking to recruit two temporary Quality Assurance & Enhancement Officers to support their Quality Assurance & Enhancement team over a busy summer period. This is a great opportunity for someone with experience in quality, compliance, regulatory or higher education environments who enjoys detail‑focused, process‑driven work and can hit the ground running in a short‑term role. The role Joining a busy Quality Assurance & Enhancement team, you will provide hands‑on support across key quality and compliance processes. The role focuses on ensuring policies and procedures are followed consistently, supporting investigations and appeals activity, and helping the team manage increased workload during peak summer demand. You will work across areas such as centre approvals, centre investigations and risk rating, and processing grade appeals, requiring a high level of accuracy, organisation and sound judgement. This role is to start asap and the role is mostly remote with just one day a week in their Central London office. One temporary role is until the end of July and the other is until the end of August, with possible extentions. Key responsibilities • Supporting the processing of quality assurance applications and requests in line with established policies and procedures, • Assisting with centre approvals activity, ensuring documentation is complete, accurate and compliant, • Supporting investigations into centre quality issues, including gathering and reviewing evidence, • Contributing to centre risk rating and monitoring activity, • Processing grade appeals in line with defined procedures, • Reviewing, checking and analysing data from multiple sources, • Preparing clear and accurate written summaries or reports for managers, • Responding to internal and external queries relating to quality assurance and compliance, • Working collaboratively with colleagues across the awarding body About you • Experience working in a quality assurance, compliance, regulatory or governance‑focused role, • Experience working within a regulated environment (e.g. Higher Education, awarding bodies, professional bodies, or similar), • Excellent attention to detail with experience reviewing documentation for accuracy and compliance, • Experience supporting investigations, appeals, complaints or issue‑resolution work, • Confident handling detailed information and data from multiple sources, • Strong written communication skills with experience producing clear, accurate reports or summaries, • Organised, reliable and able to prioritise workload during busy periods, • Able to work proactively and independently once trained How to apply Please apply with your CV as soon as possible. If your experience is suitable, a consultant from TPP Recruitment will be in touch to discuss the role further, otherwise you will be notified if you aren't short-listed via email. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

HR/Employee Relations Specialist 6-month initial contract London/hybrid Contract role inside IR35 Market rates Key Responsibilities: • Work with UK&I ER leader to support design, develop and implement ER strategies, policies, and trainings in line with organisational requirements to support a positive work environment., • Working with the wider HR team to ensure employee complaints and grievances are handled fairly and efficiently., • Support and conduct thorough investigations into allegations of misconduct, harassment, or other policy violations., • Provide expert advice to managers on employee relations matters, including disciplinary actions and performance management., • Ensure all employee relations activities comply with legal and regulatory requirements., • Prepare submissions for third party meetings and hearings, • Partner with UK HRBP’s and whole HR Team to create and launch engagement programs to retain, develop and motivate associates to achieve their full potential with a high level of engagement., • Support and arrange Townhalls, HR connects/surgeries, BU newsletters, BU and Corporate Induction, • Proactively suggest new ideas to engage our associates. Desired competencies/behaviours Curious • Future focused, inquisitive and open minded; seeks out evolving and innovative ways to add value to the organisation. Personal credibility • Builds and delivers professionalism through combining commercial and HR expertise adding value to the organisation and engaging stakeholders and peers. Is resilient and has an ability to find solutions to sometimes complex problems. Collaborative • Works effectively and inclusively with a range of people, both within and outside the organisation. Skilled influencer • Demonstrates the ability to analyse and understand data and information quickly. Use information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions. Driven to deliver • Demonstrates determination, resourcefulness and purpose to deliver the best results for the organisation. Has a desire to develop and progress within the HR profession. Flexible outlook • Able to deal with uncertainty and to manage a variety of different stakeholders happy to occasionally work flexibly in order to best support business objectives. Required • Degree in HR or related discipline., • Experience in a similar role providing expert advice to managers and employees preferably in a business process consultancy environment., • In-depth knowledge of employment law., • Experience preparing Employment Tribunal and Workplace Relations Committee submissions desirable., • Strong communication skills (verbal & written).

Company Description Kinly is dedicated to supporting older people across the UK by helping them navigate and access various benefits and services available to them. Committed to making a difference, Kinly empowers individuals to live independently for longer while enhancing their quality of life. Salary: £29,000 per year Role Description This is a full-time, on-site role based in West Kensington. The Sales Advisor plays a key role in supporting the delivery of Kinly’s mission. This role focuses on consultative sales, effective communication, and strengthening the Kinly value proposition for clients and prospects. It offers hands‑on experience in pipeline management, stakeholder collaboration, and sales techniques. The position holder will report to the Sales Team Manager on the following responsibilities. Initial 6 weeks based fully in-office for onboarding and training. Upon successful completion and performance milestones being met, employees will transition to a hybrid working model with 2 days working from home. Key Responsibilities : • Speaking with warm leads (in and outbound) on a consultative sales basis, • Communicate clearly and confidently, building trust and rapport, • Manage objections, complaints and complex customer scenarios with due care and professionalism, • Balance productivity with doing the right thing for our customers, • Maintain accurate CRM records, • Nurture customer relationships from their first interaction and beyond, • Collaborate with colleagues to contribute to a positive team environment Qualifications : • Strong alignment with Kinly’s mission and social impact focus, • Previous experience in a customer facing role desired but not essential, • Previous experience with Hubspot desired but not essential What skill set you require: • Excellent verbal communication and active listening skills, • Ability to handle objections and challenging conversations effectively, • Proactive, motivated and eager to learn Measure of Success will include: • Our customers receive an exceptional experience at every interaction, • Consistent delivery of performance outcomes (e.g. quality, conversion and call volumes) in line with department and business objectives, • Positive team contribution and collaboration What your learning will include: • Building advanced communication skills, • Developing confidence in objection handling and complaint resolution, • Effective prioritisation and workload management, • For high performers, opportunities to be involved in cross-functional projects and develop stakeholder management skills

● £26,000–£28,000 per annum ● 60 Gray’s Inn Road, Central London ● Office-Based About the role Cozee Properties is looking for a motivated, organised and detail-oriented Junior Property Manager to support the day-to-day running of our residential property portfolio within the Property Management team. This is an excellent opportunity for someone early in their property career who is looking to develop their knowledge of tenancy management, compliance, landlord and tenant relations, and operational processes within a fast-paced estate agency environment. You will play a key role in ensuring tenancies are managed smoothly from move-in through to move-out, supporting compliance processes, coordinating maintenance issues, assisting with tenant and landlord communication, and helping deliver an excellent client experience. This role is ideal for someone who enjoys organisation, problem-solving, and building strong relationships while learning the foundations of professional property management. Role expectations You will work closely with the Property Management, Accounts, and Maintenance teams to support the smooth running of our residential portfolio. Reporting directly to the Senior Client Services Manager / Head of Operations, you will assist with tenancy administration, compliance tracking, maintenance coordination, and day-to-day tenant and landlord enquiries. You will be expected to develop a strong understanding of property legislation, tenancy processes, and customer service standards while taking ownership of tasks within your remit and escalating where needed. What success looks like ● Tenancies are onboarded smoothly with accurate documentation and clear communication ● Compliance checks and renewals are monitored and followed up on time ● Maintenance issues are logged, tracked, and resolved efficiently ● Tenant and landlord enquiries are handled professionally and promptly ● Check-ins, inspections, renewals, and move-outs are well organised ● Property records and CRM systems remain accurate and up to date ● Strong working relationships are built across internal teams and clients ● Processes are followed consistently, with attention to detail and professionalism How you will spend most of your time Most weeks, you will be: ● Supporting tenancy onboarding, ensuring documents, references, Right to Rent checks, deposit registration, and key move-in information are completed correctly ● Assisting with tenancy renewals, move-outs, and check-out coordination ● Managing routine tenant and landlord communication, responding to queries and escalating issues where appropriate ● Logging and monitoring maintenance requests, coordinating contractors, and ensuring timely updates to tenants and landlords ● Supporting property inspections and maintaining accurate property records ● Monitoring compliance deadlines such as gas safety, EPCs, EICRs, and tenancy-related documentation ● Liaising with Accounts regarding rent queries, deposits, and tenant charges where needed ● Maintaining accurate notes, audit trails, and updates within the property management CRM ● Supporting senior property managers with portfolio administration and operational tasks ● Identifying small process improvements to help increase efficiency across the team You will be office-based at our Gray’s Inn Road office, working closely with the wider operations and lettings team day-to-day. Who this role is for This role is ideal for someone who: ● Has 6 months to 2 years’ experience within lettings, estate agency, residential property management, or tenancy administration ● Wants to build a long-term career in residential property management ● Is highly organised and comfortable managing multiple tasks simultaneously ● Has strong written and verbal communication skills ● Is confident speaking with landlords, tenants, contractors, and colleagues ● Takes ownership of tasks and follows through to completion ● Enjoys problem-solving and working in a fast-paced environment ● Understands the importance of detail, compliance, and customer service ● Is proactive, reliable, and eager to learn Experience that helps ● Previous experience in lettings, estate agency, property management support, or tenancy administration is preferred. However, training can be provided. ● Basic understanding of tenancy processes, Right to Rent, deposit protection, and residential lettings legislation ● Experience handling customer queries or complaints professionally ● Familiarity with maintenance coordination or contractor management ● Confidence using CRM systems, property management software, and Microsoft Office ● Strong administration and organisational skills What we offer ● Competitive salary aligned to experience and development level ● Full training and support to build your career in property management ● Funded support for ARLA Propertymark qualification and ongoing professional development ● Office-based role at our Gray’s Inn Road, Central London office ● Exposure to all areas of residential property management ● Opportunity to work alongside experienced senior property professionals ● A collaborative team environment where development is encouraged ● Clear progression opportunities into a Property Manager role ● A boutique environment where your work is valued and your growth is supported About COZEE properties At COZEE Properties, we believe property has the power to transform lives. Our mission is to deliver exceptional homes, service, insight, and support for clients, investors, landlords, and renters alike. By combining market expertise with innovative technology, we create a seamless and transparent property experience that empowers people to make confident decisions at every stage of their journey. As a growing business, we foster a collaborative environment where ambitious individuals can thrive, develop, and make a genuine difference. Our hiring process ● Submit your CV and a short cover letter telling us why this role and why Cozee ● Initial 15-minute introductory call with our team ● First interview focused on your experience, motivation, and career goals ● Final interview to meet the wider team and understand the role in more detail We aim to move quickly and communicate clearly throughout the process. The full process typically runs over two to three weeks.

James Stevens Associates are delighted to be working with a Housing Provider based in North London that are now looking for a Complaints and Information Officer. The role will encompass a mix of SAR's / FOI's, Complaints and Members Enquiries so we will be looking for someone who is available quickly to join a busy service team. This is a Hybrid role with office expectation's for 2/3 days per week in office: Overview: • £20-£22 per hour, • 5 days per week, • 2/3 days on site, • Colindale | North London based, • Very accessible via Train links, • 4 month contract | potential to extend, • To start ASAP! Complaints and Information Officer: Complaints: • Stage 1 and Stage 2 complaint acknowledgements and assignment to handlers, • Reviewing Stage 2 escalation requests and taking decisions about escalation in line with policy, • Providing ad-hoc advice and advocacy for complainants where needed, • Providing ad-hoc advice to colleagues, • Working within the timescales of the Housing Ombudsman’s / Local Government and Social Care Ombudsman’s Complaint Handling Code, • Coordinating requests and queries from the two Ombudsmen, • Completing quality assurance checks, • Monitoring progress and ensuring required timescales are met Freedom of Information: • Logging and assigning FOI requests in line with statutory timescales, • Providing ad-hoc advice to colleagues, • Checking proposed responses and information from colleagues and sending full responses to requestors in line with FOI Act., • Monitoring progress and ensuring required timescales are met Subject Access Requests: • Logging and assigning SARs in line with statutory timescales, • Checking proposed responses and information from colleagues and sending full responses to requestors in line with UK GDPR and DPA., • Monitoring progress and ensuring required timescales are met Members enquiries: • Logging and acknowledging enquiries from MPs and councillors, and assigning to lead colleagues, • Reviewing draft responses and providing to MPs/councillors, • Monitoring progress and ensuring required timescales are met

About Us: Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine. Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure. Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success. With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent. Role Overview: The job purpose is to support the growth of the Bank’s Conglomerates team which is part of the Corporate Banking Department by providing client relationship, administrative, operational and analytical support to the Conglomerates team members with the aim to grow the client portfolio and deliver excellent service. In addition, the role will also focus on sign of quality liability and risk asset clients. Role Responsibilities: • Identify and sign on borrowing and non-borrowing client relationships, as well as manage and grow existing client relationships., • To contribute to the overall growth of the Conglomerates., • Support the preparation and processing of credit applications and other associated documentation for existing and potential loan facilities., • Ensure a proper digital filing of all facility, transaction documents and client file., • Ensure all designated customer credit files are up to date., • Ensure good communication with other internal departments within Zenith Bank UK, as well as other Zenith Group subsidiaries., • Conducting client visits and attending networking opportunities., • Drive account onboarding for relationships that meet the Bank’s risk acceptance criteria., • Prepare file notes and follow up on collection of KYC documents from existing and prospective client to justify the onboarding of new quality relationships and to meet client update requirement by the Onboarding and Compliance teams., • Prepare presentations and present the team’s performance at Monthly Performance Reviews., • Corporate client conversion (borrowing and non-borrowing client), • Attending marketing meetings, team meetings as well as departmental meetings., • Ensure prompt escalation and resolution of customer complaints., • Review and report irregularities in customer KYC, AML etc., • Conduct and prepare daily account transaction reviews for the team to minimize operational risks., • To support the Relationship team on call-backs relating to payments instruction., • Attend to customers enquires and engage with the respective internal teams such as Customer Services, Payments or IT when is required., • To respond to compliance enquires related to customers transaction., • Drive the migration and conversion of customers from manual payments to internet banking., • To respond to enquiries from other departments such as payments, trade finance and compliance., • Take ownership of new clients on-boarding process, complete existing client account reviews, and daily transaction monitoring., • Assists in preparation of facility documentation, archiving and compliance related forms including those for account opening /closing, Loan Drawdowns, and setting up of new Facility limits, etc., • To support the credit analysts’ team with all required information gathering, preparation of documents and completion of internal credit applications, including collecting and obtaining credit data and financial statements, country, and client information from the borrower., • Take minutes of the team and departmental meetings as well as preparation of call reports relating to client engagements., • Assisting with regular reporting (pipeline, updates for ALCO, Exco reports)., • Tracking and preparation of both liability and asset position, and loan maturities., • Any other miscellaneous tasks that may arise in the course of the job., • Comply with the FCA/PRA’s Individual Conduct Rules, as outlined below. Skills/Knowledge Required: • Good organisational and interpersonal skills., • Excellent communication (written and verbal)., • Be self-motivated/ work with minimal supervision., • A strong commitment to living the Bank’s values., • Strong Microsoft office user (Word, Excel, Power Point, Outlook)., • A second language is desirable., • Must be educated to a degree level., • Minimum of two years’ work experience in either Banking or a Financial Institution., • Strong KYC/KYB experience., • Some experience in writing credit applications, preparing reports, etc., • Some knowledge of trade finance transaction and products. This is a permanent position, paying up to £55,000.00 based on experience.

Compliance Manager – FTC (6-12 months) | Lloyd’s Syndicate London | 4 days a week A fast-growing Lloyd’s Syndicate is seeking an experienced Compliance Manager to join the business on a fixed-term contract. This is an opportunity to join a high-performing Compliance team known for successfully delivering robust regulatory frameworks, meaningful business partnering and high-impact projects across a dynamic and fast-paced Lloyd’s environment. The successful candidate must have strong Lloyd’s syndicate experience and the ability to operate confidently within a growing specialty insurance business. Key Responsibilities: • Manage and enhance the Regulatory Compliance Framework, • Lead regulatory risk assessments and compliance monitoring activity, • Draft and review compliance policies and procedures, • Support delivery of the annual Compliance Monitoring and Training Plans, • Oversee broker onboarding, due diligence and TOBA processes, • Manage regulatory updates and provide practical business advice, • Oversee sanctions reviews, complaints handling and reporting, • Support the Lloyd’s Oversight Principles self-assessment process, • Mentor and support junior Compliance team members Requirements: • Essential Lloyd’s syndicate or managing agent experience, • Strong understanding of Lloyd’s and FCA regulatory requirements, • Experience building and improving compliance frameworks, • Strong stakeholder management and communication skills, • Comfortable operating in a fast-paced, evolving environment Excellent opportunity to join a collaborative and highly regarded Compliance function within a growing Lloyd’s Syndicate.

Contract Administrator Facilities Management London Onsite Temp-to-permanent £35,000 - £40,000 A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across our client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service. Key Responsibilities: • Act as the first point of contact for all facilities (soft and hard FM) requests, • Log, track, and manage jobs via CAFM/helpdesk systems, • Prioritise and allocate tasks in line with SLAs and urgency, • Prepare and issue quotes for planned and reactive works, ensuring commercial viability, • Coordinate engineers, contractors, and service providers to ensure timely delivery, • Monitor job progress, update stakeholders, and close tasks accurately, • Handle client queries, complaints, and escalations professionally, • Maintain accurate records and produce reports on KPIs, SLAs, and performance, • Support process improvements and system updates, • Assist with tender submissions, pricing validation, and pipeline governance About You: • Experience in a helpdesk or customer service role within a facilities management firm is essential, • Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow), • Commercially aware and able to provide quotes, • Strong organisational skills with the ability to manage multiple priorities, • Excellent communication and stakeholder management skills, • Good IT skills, particularly in MS Office (Excel), • A professional, friendly, and customer-focused approach, • Understanding of SLAs, KPIs, and compliance standards This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service. JMM178797

Case Presenter (solicitor advocate or barrister) Are you an experienced barrister or solicitor advocate with a background in working within a regulatory environment? Do you thrive on the challenge of presenting complex cases, managing competing priorities, and delivering high-quality legal advocacy in a fast-paced environment? Are you passionate about advocacy and have excellent people skills? Key facts: ★ Full-time, permanent role ★ The team works primarily remotely, with occasional team days in London. You should be broadly commutable to London and able to attend the office when required. Hearings are conducted remotely apart from exceptional circumstances. ★ Salary: London (within M25): up to c. £60,000 per annum Elsewhere in the UK: up to c. £55,000 per annum The role This is a fantastic opportunity to work within a collaborative, values-driven team. You will be joining at an exciting time as the function continues to grow and develop. This role has become available because one of the team members is being promoted. As a Case Presenter, your primary responsibility is to present our client’s disciplinary and regulatory cases before its committees. You will take ownership of a case from the point it meets the referral threshold, reviewing investigation papers and bundles, ensuring the evidence is sufficient to support the allegations, and presenting the case before the relevant committee. You will be advising and providing guidance to our client with regard to the investigation of complaints against students, affiliates, members and firms. This also includes advising senior / executive management on an ad hoc basis to ensure that decisions made comply with regulatory law practice and judicial authority. Day-to-day, you can expect: • Presenting approximately two hearings per week, conducted remotely in the majority of cases, • Reviewing investigation reports ahead of referral to the Independent Assessor, typically managing 5-6 pre-reviews at any one time, • Advising teams on case strategy, evidential matters, and regulatory requirements, both on live cases and on wider legal and policy questions, • Handling post-hearing work, including reviewing committee decisions and managing appeal applications, • Contributing to a culture of shared learning and continuous improvement across the team About You We are looking for a qualified Barrister or Solicitor Advocate with a current practising certificate and a background in advocacy, can be from criminal, civil, or regulatory tribunal settings. You will also bring: • Significant advocacy experience, including persuasive oral advocacy and witness handling through cross examination., • Strong understanding of the public interest within a regulatory framework., • Strong knowledge of regulatory law and practice, including rules of evidence and procedure., • Good understanding of data protection law, practice, and procedure., • Knowledge or ability to develop expertise in relation to Judicial Review., • Experience of working within a Regulatory environment. Interested? Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Our email address is resourcingteam@fjwilson.com Our privacy policy is available on our website: https://www.fjwilson.com/notices/ The services advertised by FJWilson Talent Services are those of a recruitment business. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for the role advertised.

Contracts Manager – Fire Safety & Decarbonisation £95,000 + £7k-£10k Car Allowance + Package | London/South East | Hybrid About the Company Our client is a well-established specialist main contractor delivering critical building safety and decarbonisation programmes across the social housing sector. With long-term frameworks secured with housing associations, local authorities, and private landlords, they offer genuine stability and career progression in a sector that's never been more essential. Their portfolio includes high-value façade remediation, fire safety compliance works, and PAS 2035-compliant retrofit programmes operating on projects from £5M to £25M+ with a secured pipeline extending through 2029 and beyond. This is a business built on technical excellence, client relationships, and delivering complex refurbishment projects on occupied residential stock. The Role We're recruiting an experienced Contracts Manager to take ownership of a mixed portfolio of fire safety and decarbonisation projects across London and the South East. This is a hands-on leadership role, you'll manage projects directly while overseeing a small team of Project Managers and Site Managers, ensuring delivery to programme, budget, and the highest quality standards. You'll be the main client interface on your contracts, responsible for commercial performance, risk management, resident satisfaction, and ensuring full compliance with Building Safety Act requirements, PAS 2035 standards, and CDM 2015 Regulations. This role requires someone who can balance direct project delivery with strategic oversight rolling your sleeves up when needed while developing the team around you. Key Responsibilities Project & Contract Delivery: • Manage a portfolio of projects valued between £5M - £15M (typically 2-4 live schemes concurrently), • Deliver fire safety remediation works including ACM/HPL cladding replacement, compartmentation upgrades, fire door installations, and balcony replacements, • Oversee decarbonisation/retrofit programmes including external wall insulation (EWI), ASHP installations, solar PV, ventilation upgrades, and fabric-first measures under PAS 2035, • Ensure all works are delivered on time, within budget, and to specification on live, occupied residential buildings, • Manage project handovers, O&M manuals, Building Safety Act compliance documentation (Golden Thread), and defects liability periods Commercial & Financial Management: • Full P&L responsibility for contracts – monitor costs, cash flow, and commercial performance, • Manage monthly valuations, applications for payment, and final accounts with clients, • Assess and price variations, compensation events, and change orders (NEC3/4 and JCT contract experience), • Implement Early Warning procedures and manage risk/opportunity registers, • Work closely with Commercial/QS teams to protect margin and maximise profitability, • Procure and manage subcontractor packages, ensuring value for money and quality delivery Team Leadership & Development: • Line manage Project Managers, Site Managers, and Assistant Site Managers, • Conduct performance reviews, set KPIs, and support professional development, • Mentor team members towards chartership (MCIOB, MRICS, etc.), • Foster a collaborative, high-performance culture focused on quality and client satisfaction Client & Stakeholder Management: • Act as senior client-facing contact – attend monthly progress meetings, steering groups, and board presentations, • Build strong relationships with housing association directors, local authority officers, and asset management teams, • Manage complex stakeholder environments including leaseholders, freeholders, RMCs, and residents, • Coordinate with Resident Liaison Officers (RLOs) to minimise disruption, manage decants, and maintain resident satisfaction scores, • Handle complaints, concerns, and escalations professionally and promptly Essential Requirements • Proven Contracts Manager experience in refurbishment, retrofit, or building safety works (minimum 5+ years at this level), • Strong background in social housing, local authority, or housing association projects – understanding of tenant liaison, decants, and occupied schemes, • Experience managing fire safety/cladding remediation OR decarbonisation/retrofit projects, • Knowledge of PAS 2035, Building Safety Act 2022, EWS1, Building Regulations Part L & Part B, • Solid commercial acumen – experience managing P&L, valuations, variations, and final accounts, • Competent with NEC3/4 and JCT contracts (D&B, Intermediate, Minor Works), • Team leadership experience – managing Project Managers and site-based staff, • Degree qualified (Construction Management, Civil Engineering, Building Surveying, or similar) or HNC/HND with significant experience, • CSCS Black Card – SMSTS, First Aid at Work desirable, • Full UK driving licence What's On Offer • Salary: £95,000 per annum, • Car Allowance, • Performance Bonus, • Pension, • Private Medical Insurance (including family cover after probation), • Life Assurance, • 25 days holiday + bank holidays (rising to 28 days with service), • Professional development: Chartership support, CPD allowance, industry training, and conference attendance, • Progression: Clear pathway to Senior Contracts Manager, Operations Manager, or Divisional Director roles

A global law firm is seeking a Data Privacy Lawyer to join its Office of General Counsel. This role is pivotal in developing, implementing and maintaining the organisation’s privacy program, ensuring compliance with international data protection laws (including EU/UK GDPR, US and other jurisdictions). Key Responsibilities • Support the design and execution of privacy and data protection policies and procedures., • Conduct risk assessments, privacy impact assessments and compliance audits., • Manage privacy training programs for staff and stakeholders., • Oversee responses to data subject requests, regulatory inquiries and privacy-related complaints., • Review and negotiate privacy clauses in client and vendor contracts., • Act as liaison with data protection authorities and serve as statutory privacy officer where required., • Collaborate with internal teams on privacy by design, data governance and incident response., • Stay updated on global privacy regulations and advise on compliance strategies. Required Skills & Experience • Strong knowledge of EU/UK GDPR and familiarity with global privacy laws (US, Middle East, Asia)., • Experience drafting and negotiating data processing agreements and handling privacy-related issues in a global business context., • Proven ability to manage data breaches, regulatory notifications and privacy audits., • Excellent communication skills with the ability to simplify complex legal concepts for non-legal audiences., • Ability to manage multiple priorities and work collaboratively across diverse teams. Qualifications • Qualified Solicitor., • Minimum 5 years of relevant experience in privacy compliance, ideally within a law firm., • Privacy certifications (e.g., CIPP, CIPT) preferred.

Your role The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will participate in the full continuous (24x7) Call Out team together with the other Technicians. What you'll do • Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests., • Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment., • Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs)., • Contributes to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support, • Ensure compliance with company policies and regulations, including executing customer request reporting and administration., • Document progress, issues, outcomes, and contribute to continuous improvement initiatives., • Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts., • Demonstrate proficiency in a wide range of essential skills, including troubleshooting., • Deploying, installing, upgrading, and decommissioning server hardware, storage systems, and networking components (e.g., switches, routers, fiber/copper cabling)., • Diagnosing and resolving hardware faults, component replacements, and preventative maintenance to ensure peak infrastructure performance., • Ensuring optimal data center environmental conditions, including rack power management, cable organization, and environmental safety. What you'll need • Proven experience in ‘Telecommunications, IT or electrotechnical, Network Infra structure environment., • Good understanding of structured network infrastructure and Industry measurement tools, • Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations., • Excellent problem analyses skills, • Strong troubleshooting skills and RCA (Root Cause Analysis) capability, • Skilled in customer communication and handling customer requests / complaints Skilled in service-oriented software, tasks handling and administration, • Skilled in Microsoft office and Service Management applications (e.g. Excel)

Contract Manager 65,000-75,000 + package (full time) Tier 1 Maintenance Contractor Lewisham Role Overview You will support/lead the delivery of multi-million-pound external workstreams within the Lewisham borough and surrounding. Your focus will be on the long-term lifecycle of the housing stock, specifically targeting externals such as roofing, window/door replacements, cyclical decorations, and cladding remediation (EWI). Key Responsibilities • Oversee the full project lifecycle of external works, ensuring they are delivered on time, within budget, and to the specified quality standards., • Commercial Management: Take full P&L responsibility for your workstreams. This includes managing WIP (Work in Progress), Valuations, and Final Accounts., • Compliance & Safety: Ensure 100% adherence to Health & Safety (CDM 2015), Building Safety Act requirements, and Fire Safety regulations., • Resident Liaison: Work closely with Resident Liaison Officers (RLOs) to manage access issues and resolve complaints, particularly critical in occupied high-rise or estate environments., • Supply Chain Management: Manage and monitor sub-contractors, ensuring they meet KPIs regarding safety, quality, and "Right First Time" delivery., • Stakeholder Engagement: Act as the primary point of contact for the Client (Local Authority/Housing Association), chairing monthly progress and core group meetings. Required Experience & Qualifications • Minimum 5 years in Social Housing Planned Maintenance. You must understand the sector and how to work alongside the client and tenants., • Deep understanding of external delivery (Roofing, Cladding, Brickwork, Fenestration) and Section 20 leaseholder consultation processes., • Proven experience managing a team of Site Managers, RLOs, and Quantity Surveyors. Certifications: • SMSTS (Site Management Safety Training Scheme), • CSCS Black Card (Manager level), • Asbestos Awareness / First Aid at Work, • HNC/Degree in Building Surveying or Construction Management (Desirable)

Our client, a highly regarded London law firm, is seeking a Risk Lawyer to join its established Risk & Compliance team on a permanent basis. The Firm Our client is recognised for advising high-net-worth individuals, businesses and institutions across a broad range of complex legal matters. The firm has built a strong reputation for delivering a highly personalised service and fostering a collaborative, supportive culture across the business. The Opportunity This is an excellent opportunity to join a well-respected Risk & Compliance function, working closely with senior stakeholders across the firm on a broad range of professional indemnity, complaints and regulatory matters. Responsibilities will include: • Managing and assessing notifications relating to potential claims, conduct issues and risk events, • Reviewing legal files and liaising with fee earners to gather information and prepare internal risk summaries, • Supporting the handling of client complaints, including drafting responses and monitoring regulatory deadlines, • Acting as a key liaison point with insurers, external advisers and regulatory bodies where required, • Maintaining accurate records relating to live claims, complaints and risk matters, • Assisting with responses to regulatory enquiries and data subject access requests, • Contributing to internal reporting, risk analysis and ongoing compliance initiatives across the firm, • Supporting the annual professional indemnity insurance renewal process, including preparation of claims information and supporting documentation, • Working collaboratively with senior compliance stakeholders to identify trends, improve processes and support risk-related training initiatives This Risk Lawyer opportunity is a full time, permanent position, working Monday – Friday, 9:30am – 5:30pm. Requirements • Previous experience within a legal risk, compliance or professional indemnity role within a law firm, • Strong understanding of SRA regulations, complaints handling and claims management processes, • Excellent written communication and stakeholder management skills, • Highly organised with strong attention to detail and the ability to manage competing priorities effectively Vacancy Highlights • Hybrid working structure, • Competitive salary and benefits package, • Opportunity to join a collaborative and highly regarded London law firm, • Broad and varied risk & compliance workload with strong long-term development prospects To be considered for this Risk Lawyer opportunity please contact Birchrose Associates for a confidential discussion.

Member Liaison & Complaints Support Officer £19–£21 per hour | Full-time | Hybrid (1 day in London office) We’re working with a well-established professional membership organisation to find a Member Liaison & Complaints Support Officer to join their team on a temporary basis. This role is an immediate start and will run until October this year – candidates need to be immediately available. This is a great opportunity for someone who enjoys detail-driven administrative work, thrives in a structured environment, and is confident handling sensitive information with care and professionalism. The role You’ll provide day-to-day administrative support across complaints and member liaison activity, helping ensure cases are handled efficiently, accurately, and in line with process. It’s a busy and varied role where organisation, attention to detail, and clear communication are key. Key responsibilities • Providing administrative support across complaints and member liaison processes, • Logging complaints and Code of Conduct cases accurately on internal systems, • Maintaining trackers to monitor cases, actions, and deadlines, • Carrying out initial eligibility checks and escalating queries where needed, • Updating CRM systems with accurate and timely information, • Coordinating complaints panels, including scheduling via Microsoft Teams, • Liaising with internal and external stakeholders to confirm availability and attendance, • Preparing and distributing panel documentation, • Supporting panel meetings and ensuring records are maintained, • Managing and triaging a shared complaints inbox, • Supporting improvements to inbox processes and workflows, • Assisting with reporting, including quarterly updates on complaints activity, • Providing general admin support, including document management and case coordination What we’re looking for • Previous experience in an administrative role within a busy, service-focused environment, • Previous experience in complaints – desirable, • Strong organisational skills and the ability to manage multiple priorities, • High attention to detail, especially when handling sensitive or confidential information, • Advanced Excel and Microsoft suite experience, • Confident using IT systems, including Microsoft Office, Teams, and CRM platforms, • Clear and professional communication skills, • A collaborative approach and willingness to support across the wider team

Senior Compliance Manager - Risk & Compliance London | Hybrid £80,000 - £120,000 A highly regarded international law firm is looking to recruit a Senior Compliance Manager into its London office, with oversight across both its London and international offices. This is an excellent opportunity to join a senior leadership team with responsibility across compliance, AML, legal finance, regulatory risk, and financial controls, while working closely with partners and senior stakeholders across multiple jurisdictions. The Role: • Acting as COFA for the London office, • Acting as MLCO and MLRO for the London office, with full responsibility for AML compliance, suspicious activity reporting and regulatory reporting obligations, • Acting as MLRO for an additional international office, • Working closely with senior leadership to ensure compliance with SRA regulations, Solicitors Accounts Rules and wider regulatory obligations, • Overseeing compliance systems, breach registers, file reviews, complaints registers and internal reporting, • Managing compliance across legal finance, VAT reconciliations, payroll compliance, tax filings, audits and partner capital accounts, • Leading and mentoring the Risk & Compliance team, including direct line management responsibilities, • Acting as the key liaison with regulators, banks, auditors, HMRC, tax authorities and other external stakeholders About You: • Proven senior-level experience within legal compliance, legal finance, accounting and risk management in a law firm environment, • Strong hands-on experience performing COFA, MLRO and MLCO responsibilities, • Strong understanding of UK regulatory frameworks including SRA, LSAG, AML, Solicitors Accounts Rules, GDPR and wider compliance obligations, • Experience managing teams and driving compliance improvements across multiple jurisdictions, • Strong analytical skills, attention to detail and the ability to operate independently at senior stakeholder level Candidates currently operating at Senior Compliance Manager, Head of Compliance, Senior Risk Manager or senior COFA/MLRO level are encouraged to apply. Why Apply? • Senior strategic leadership role with international scope, • High visibility position working directly with partners and senior leadership, • Strong progression opportunities, • Hybrid working, • Competitive salary and benefits Apply now or message me for more details.

Job Purpose RICS Registered Valuer with a minimum of 3 years experience at Associate level to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Role Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial – e.g. income, profit margins, debtor days, billing times • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration Evidence of following the administrative procedures that may include: • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development Development plan in place • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required: Qualifications MRICS, RICS Registered Valuer with minimum 3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required. SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy | SHW