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This role will focus primarily on IFRS 9 and Lifetime Expected Loss Modelling while also collaborating on IRB, Stress Testing, and Credit Risk Scorecards among other models. The ideal candidate will have experience in Credit Risk Modelling, proficiency in data manipulation and SAS, and strong analyt

Knowledge of modelling requirements and an understanding of the requirements of the regulations relating to model development would be beneficial. My Client is on the search for a Credit Risk Analyst with a modelling focused background. This role will primarily focus on IFRS 9 and Lifetime Expected

Accounts Assistant / Credit Controller. As an Accounts Assistant / Credit Controller, you'll play a key role in supporting the finance function while taking ownership of credit control activities.

A leading financial institution in the UK seeks a Senior Analyst for Credit Risk Modelling to develop and maintain capital models and support regulatory requirements.

Centra Credit Union in Leeds is seeking a Branch Relationship Manager II to oversee branch operations and team development.

A leading financial institution is seeking a Senior Risk Specialist in Leeds to focus on wholesale credit risk management.

As a Senior Credit Risk Analyst you’ll be a key member of our team, leveraging your Credit Risk expertise to help YBS deliver its objectives. The Credit Risk team is an integral part of YBS’s Risk function. Ensuring our key credit risk controls such as lending policy, affordability and scorecard

The Role of a Senior Analyst – Credit Risk Modelling. Minimum of 18 months industry experience delivering predictive analytics in a regulatory or credit risk setting. Delivering sophisticated data analytics and modelling to support retail and commercial customer needs and credit decisions across t

A leading healthcare organization is seeking a Finance Assistant to join their Credit Control team.

A recruitment agency in the UK seeks a Credit Control Manager to lead a team and enhance credit control processes. The ideal candidate will have proven experience in credit control, with strong leadership and communication skills.

Carry out credit control activities, following up overdue payments by phone, email or letter in a supportive and sensitive way.

A reputable business based in a vibrant area of Leeds is seeking a Credit Controller to manage approx. The role involves implementing debt collection strategies, overseeing credit control processes, and maintaining client relationships. Ideal candidates should possess credit control experience and s

A leading accountancy firm in Leeds seeks a proactive individual to manage debt portfolios, ensuring adherence to policies while enhancing client relationships.The ideal candidate possesses professional services experience, Excel proficiency, and exceptional communication skills.Engage directly with

Omega Signs, a well-established organisation engaged in the design, manufacture, installation and maintenance of corporate signage products, is looking for a credit controller.

A financial services organization in Leeds is seeking a Senior Credit Risk Analyst to enhance credit information reporting and data quality.

A dynamic financial services provider based in Leeds is seeking a motivated Credit Controller to join their fast-paced team. The role involves managing customer accounts, ensuring timely cash collection, and monitoring credit risk, while communicating professionally with stakeholders. The ideal cand

Firm reviews to assess and challenge credit risk management practices, including governance and control processes across the entire credit risk life cycle, assessing wholesale credit risk appetite and challenging market position and strategy. Recent industry experience to enable a deep understanding

A leading financial services provider in Leeds seeks a Manager for their Credit Risk Modelling team.

Legal Recoveries Associate Salary: From £25,165 depending on experience, raising to £26,200 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20% Location: Leeds, Thorpe Park, Hybrid Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm). Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May. Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPI's, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples' lives. What we are looking for: Enthusiasm, passion, and dedication. Resilience and adaptability to change. Strong communication skills A desire to help each customer in the most compassionate way. The ability to motivate yourself to achieve your goals every day. Ideally you would have a customer service experience and if your background is in sales, retail or any kind of customer facing role then you could be the one we're looking for!If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings. A discretionary annual bonus for a job well done, earn up to 10% of your annual salary. 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking, saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today-be part of something meaningful. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you. #HYBRID

Pay up to £92,522, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you ready to lead at scale - shaping how complex digital services are built, mentoring engineers and influencing senior leaders across one of the UK's largest technology organisations? As a Lead Software Engineer, you'll join our Engineering community, providing technical leadership across multiple agile teams delivering critical public services. You'll sit at the intersection of deep technical expertise and strategic leadership, helping define engineering direction while remaining close to the realities of delivery. You'll work on high-profile, business-critical services that support millions of citizens every day - from core benefit systems like Universal Credit and Working Age Services, to Digital Payments Services, which process around £230bn in payments annually. This is a rare opportunity to influence how modern software engineering is done at true national scale, within a complex, safety-critical environment where quality, resilience and trust really matter. What skills, knowledge and experience will you need? Experience leading and influencing multiple engineering teams, setting direction and supporting engineers to do their best work Ability to explain complex technical concepts clearly to non-technical stakeholders, including senior leaders, and influence decisions at that level Strong, hands-on knowledge of modern open-source technologies, such as Java, JavaScript and Node.js Deep experience building and running systems in cloud environments (AWS or Azure), including APIs, RESTful services and microservice architectures Strong practical experience using Test-Driven Development (TDD) to build reliable, maintainable software Experience working with SQL and NoSQL databases, such as Postgres, MySQL or MongoDB You and your role As our Lead Software Engineer, you'll provide technical leadership across a portfolio of teams and products, shaping how we design, build, test and run software across DWP Digital. You'll work closely with architects, product managers and delivery leaders to define medium- to long-term strategies for our services, ensuring they are resilient, secure and fit for the future. You'll be working on either: Working Age Services Digital -supporting some of the UK government's most high-profile citizen-facing services, including Universal Credit and the green-field Jobs and Careers Service. Or Digital Payments Services - responsible for payment platforms that support 22 million citizens and handle roughly a third of the UK's BACS traffic. You'll guide teams through complex technical decisions, promote modern engineering practices, and help embed consistent standards across the wider engineering community. While this is a senior leadership role, it remains grounded in real delivery - you'll understand the systems, the trade-offs and the day-to-day challenges facing engineering teams. This role will suit someone who enjoys complexity, cares deeply about quality and engineering excellence, and is motivated by purposeful work. Your decisions will shape how critical public services are delivered, ensuring they remain reliable, scalable and trusted by the people who depend on them. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £92,522. That's £80,267 salary plus a Digital Allowance of up to £12,255 subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. Click APPLY for more information and to start your application. TPBN1_UKTJ

Technical Project Manager Location: Thorpe Park, Leeds, Hybrid working. Join us as a Technical Project Manager to help us deliver complex, business‑critical initiatives that really make a difference. You'll bring together strong technical knowledge and confident leadership to create the right environment for successful delivery, overseeing projects end‑to‑end to time, cost and quality standards. Working closely with internal teams, operational stakeholders, technical SMEs and trusted third‑party partners, you'll shape robust project plans, manage budgets and resources, and keep delivery aligned to our commercial and IT strategies. You'll anticipate change, solve technical challenges, and make sound decisions at pace, while proactively communicating progress, risks and opportunities. With a keen eye on value, you'll track milestones, report on outcomes, and provide insight on cost, benefit and return on investment - ensuring our AI and Contact Centre Engineering programmes are delivered responsibly, efficiently and with our customers firmly in mind. What we are looking for: Proven experience delivering complex technical projects end‑to‑end across the full project lifecycle, using both Waterfall and Agile methodologies. Strong technical and analytical capability, including system/business analysis and experience with complex software, data and database concepts. Confident project leadership skills, with the ability to manage budgets, resources, timelines, risks and dependencies to agreed standards. Demonstrated experience working with multiple stakeholders, including operational leaders, technical SMEs and third‑party vendors/suppliers. Ability to make timely decisions and resolve technical issues, maintaining momentum and delivery focus throughout the programme. Experience of contact centre technologies and/or AI or engineering transformation programmes is desirable. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking, saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and play a key role in shaping our technical future. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you. #HYBRID

Credit Controller | £35,000 + excellent benefits package | Castleford I am currently working with a well-established and growing business in Castleford to recruit an experienced Credit Controller into a standalone role. This is a fantastic opportunity for someone who enjoys autonomy and wants to take full ownership of the credit control function within a supportive and stable environment. The Role Full ownership of the end-to-end credit control process Proactively chasing outstanding debt via phone and email Building and maintaining strong customer relationships Allocating cash and reconciling accounts Setting up new customer accounts and assessing credit risk Managing credit limits and payment terms Resolving invoice queries in a timely manner Producing aged debt reports and updates for management About You Proven experience in a standalone or senior credit control role Confident communicator with strong negotiation skills Able to work independently and manage your own workload Highly organised with strong attention to detail Proactive and results-driven Salary & Benefits Up to £35,000 Pension scheme Private healthcare (employee & family) 37.5-hour working week Flexible start and finish times Stable and supportive business environment If you’re looking for a role where you can truly take ownership and make an impact, apply now or contact me for a confidential discussion

Temporary Invoice Processing Administrator Location: Pudsey (Hybrid after training) Hours: Monday - Friday, 8:45am - 5:00pm Start Date: 27th April 2026 (up to 3 months) Pay Rate: £12.71 per hour Administrator Requirement: Must pass a credit check and have administration experience. Must be able to commit and start on the 27th April 2026 for up to 3 months Administrator We're looking for a detail-oriented and reliable temporary administrator to join our client's team for a 3-month assignment, supporting the finance processes. Key Responsibilities of the Admiistrator: Receive invoices by email from dealerships Cross-check invoices against claims to ensure accuracy Authorise invoices for payment Process payments efficiently and accurately What we offer: Full training on all processes Hybrid working after training is complete Supportive team environment This is an excellent opportunity for someone with strong attention to detail and good organisational skills to gain experience in a busy finance function

Job Title: Customer Service Coordinator Part time Part time 20 hours flexible Location: Leeds (LS3) onsite About the Company Our client is a long-established international manufacturer in the chemical sector, supplying products used across a wide range of industries. Their Leeds site is a key part of the operation, known for its team-focused culture, high quality standards, and strong relationships with customers across the UK and globally. The Role This is a varied, fast-paced role where you'll be the main point of contact for customers. You'll manage orders from start to finish, keep customers updated, and work closely with internal teams to make sure everything runs smoothly. What You'll Be Doing Handling customer enquiries and processing orders accurately Keeping customer records up to date Working with internal teams to make sure orders are delivered on time Dealing with queries, complaints, returns, and recalls Supporting with credit control, including chasing overdue payments Producing reports for the sales team and raising purchase orders Helping with general admin, calls, and occasional reception cover What We're Looking For Experience in a customer service or similar role Strong communication skills and a friendly, professional manner Good organisation and attention to detail Comfortable using IT systems and Microsoft Office Someone proactive who enjoys solving problems and helping customers What's on Offer £30,000-£32,000 pro rata depending on experience A stable business with an international reach Supportive team and a role with plenty of variety Monday - Friday 20 hours Interested? Get in touch to find out more

Complaints Handler - Remote Banking & Financial Services Salary £30,000 Work from home from day one! Contract: Permanent, Full Time (40hrs), between the hours of 8am - 8pm, Monday to Saturday Start Dates: Various from 1st of June onwards My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Accounts Assistant / Administrator Our Client Accounts Assistant required for our client, they are a reputable and growing mechanical contractor based in the Gildersome area. They are currently enjoying a successful period of expansion and are looking to add an Accounts Assistant to support the wider team. Accounts Assistant Responsibilities The Accounts Assistant will be tasked with; - Chasing outstanding invoices and managing credit control on a day-to-day basis - Raising and sending customer invoices in a timely and accurate manner - Managing day to day accounts activity using Xero accounting software - Processing purchase invoices and reconciling supplier statements - Handling incoming finance queries from customers and suppliers - Assisting with bank reconciliations and month-end processes - Supporting the wider team with general accounts administration duties - Assisting the Managing Director with various tasks Accounts Assistant Requirements - Based within a commutable distance of Gildersome - Previous experience in an Accounts Assistant, Finance Assistant or similar role - Experience using Xero accounting software - Good understanding of invoicing and credit control processes - Strong attention to detail and organisational skills - AAT Level 2 Certificate in Accounting (Advantageous) - Confident communicator, both written and verbal - Proficient with Microsoft Excel and general IT systems Accounts Assistant Remuneration - Salary £25,400 - £32,000 - 23 Days Holiday + BH - Sick pay - Pension scheme - Training and development opportunities - Supportive team environment - Full package to be discussed at interview

Legal Case Administration Team Leader Location: Thorpe Park, Leeds, Hybrid working (1 office day per week). Part time - 22.5 hours per week. Flexible options available. As a Legal Case Administration Team Leader, you'll play a key role in leading our team day‑to‑day-supporting their wellbeing, managing performance, and handling any ER matters with care. In this role, you'll keep a close eye on the litigation process, understanding the risks of missed deadlines, while managing correspondence and workstreams across our MI suites. You'll make sure work is allocated effectively, with the right staffing and resources in place to meet our KPIs and service levels. As a people‑focused leader, you'll coach, develop and cross‑skill the team through regular one‑to‑ones, feedback, performance reviews and ongoing training, always driving quality behaviours and putting improvement plans in place where needed. You'll work closely with the wider business to respond to queries professionally and maintain clear, accurate process documentation. Alongside the Legal Operations Managers, you'll help shape and embed process controls and improvements, ensuring quality output through checks, audits, and strong performance and monitoring frameworks. Above all, you'll champion compliance with regulatory requirements and support the team through change-while being ready to take on any other duties needed to help us deliver exceptional results. What we are looking for: Experience Leading High‑Performing Teams Demonstrable background in managing high‑performing teams within an administrative function. Strong Workflow & SLA Management Solid understanding of workflow management, including experience allocating work and overseeing SLAs. Knowledge of Debt Litigation (Desirable) Exposure to or understanding of debt litigation processes. Regulated Environment Experience (Desirable) Experience working within SRA and/or FCA‑regulated environments. People‑Centred Leadership Skills Strong communication, active listening, empathy, and emotional intelligence to build trust, rapport, and a positive team environment. Problem‑Solving & Decision‑Making Ability Confident in navigating challenges, making sound decisions, and adapting to change in a fast‑evolving organisation. If you're excited about this role and don't meet every requirement, don't worry. We'd still love to hear from you because your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking, saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and bring your talents to a team that values you for who you are. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you. #HYBRID #FLEXIBLEWORKING

About the Role Service Administrator About the Role As a Service Administrator at Panda, you’ll support the operational team with a wide range of administrative, customer service and coordination activity. This is a busy, hands-on role where accuracy, communication and follow-up really matter. You’ll help keep systems up to date, support customers and drivers, resolve queries, track service issues and make sure key operational information is recorded correctly. The Service Administrator role would suit someone with customer service or administration experience who enjoys working in a fast-paced operational environment, keeping things organised and helping customers receive a reliable service. What You’ll Be Doing * Acting as a key point of contact between customers, drivers and operational teams. * Keeping systems updated with accurate and timely information. * Building and maintaining strong, positive relationships with customers. * Managing and coordinating day-to-day administrative activity within the department. * Investigating and resolving invoice queries. * Investigating credit requests where required. * Ensuring all data input is accurate and completed in a timely manner. * Completing end-of-week checks ahead of the monthly invoice run. * Resolving missed collections promptly and efficiently. * Contacting missed customers to explain the reason for the missed collection and confirm their rescheduled collection day. * Making sure all IT systems are used effectively and information is recorded correctly. * Recording gains and losses on the depot progress spreadsheet. * Managing emails effectively, ensuring they are dealt with and filed away in a timely manner. * Keeping helpdesks clear or in progress by the end of each day. * Updating reception with relevant service issues, including vehicle breakdowns. * Keeping key accounts updated on service issues affecting their specific customers. * Checking routes are in order and reporting driver non-compliance to the relevant team. * Managing delivery and collection tickets daily. * Keeping customers updated on delivery dates and first collection dates. About You * Experience working in a customer service or administrative role. * Strong communication skills, both written and verbal. * Confident using Microsoft applications. * Able to work on your own initiative. * Highly organised, with good attention to detail. * Comfortable working in a busy operational environment. * Able to manage multiple tasks and follow up on issues through to completion. * Positive, professional and customer-focused. Why Join Panda? This is a great opportunity for someone looking for a practical Service Administrator role where you can make a real difference to the day-to-day running of a busy operation. You’ll be part of a team that keeps services moving, supports customers and helps ensure operational information is accurate, clear and acted on quickly. About Us We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

Tenancy Support Caseworker (North East) Location: North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary : £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We're looking for an experienced Locality Manager to lead housing services across the North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. What you'll be doing: • Provide tailored support and advice to customers, including regular engagement and home visits. * Assess customer needs and develop outcome-focused, person-centred support plans. * Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. * Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. * Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. * Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. * Attend and contribute to multi-agency meetings to support positive customer outcomes. * Maintain accurate case records and ensure effective referrals and follow-up. * Build strong local partnerships and help highlight gaps in services within your locality. What we're looking for: • Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. * Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. * Experience of working with vulnerable customers, including those with mental health needs. * Confidence in multi-agency working and relationship-building. * Strong communication, organisation, and case management skills. * Empathy, resilience, and the ability to work sensitively and professionally. * A commitment to equality, diversity, and continuous improvement. * A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to our website to complete your application.

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Head of Product Delivery to join our growing team. The role of Head of Product Delivery entails the management of multi disciplinary technical teams who design, build, test, deploy and support TransUnion product within a specific domain. Led by delivery managers who create, maintain and manage deliveries to agreed plans. Day to Day You'll Be: Work closely with product management and product owners, to understand product roadmaps and requirements to deliver against functional commitments and non-functional needs. Work closely with product stakeholders, developing effective working relationships and continuous product development and release processes. Plan the product development priorities and put in place effective monitoring and controls to ensure the timely identification, evaluation and mitigation of risks, issues and dependencies. Manage product development within the software development and release lifecycle exploiting Agile development methods Ensure resource availability across product teams, and identify areas of risk and resource exposure. Manage teams and direct report to a high standard, setting expectations of high performance, high quality, and predictable delivery in line with agreed service levels and commitments. Create and manage a skills matrix to ensure teams are prepared and effective at building, testing and supporting Products in alignment with agreed product and technology roadmaps. Establish and align skills of team members to Communities of Practice to ensure adherence to standards and best practice within the wider Product Delivery function. Leverage skills improvement and support engineers personal development. Coordinate prioritisation and timely resolution of department level technical risks and issues, as well product risk. Coordinate weekly updates and monthly reports on the status of product development and releases against agree plans and milestones. Perform assessment, development and people-management of direct reporting staff - both Engineering Managers and Delivery Managers. Design product team structure, aligning cross team resource to adequately resource Project plans for development commitments. Accountable for team recruitment to maintain resource levels and skills requirements. Provide support and advice on product development method and best practices. Management and tracking of cost centre budget, and creation or capex forecasts linked to roadmap. Essential Skills & Experience: Ability to define product development tasks and resolve resource and infrastructure inter-dependencies across multiple product teams. Ability to manage complex, cross-functional, concurrent product development teams. Ability to communicate at all levels including senior management, via a variety of mechanisms, to external third party suppliers, partners and customers. Ability to define a firm foundation for continuous product development. Experience of managing third-party suppliers and remote product development teams. Management skills to co-ordinate product team structure, build and maintain morale, and create a solid work ethic across both intra and inter team. Passion for quality excellence, methodical, thorough and diligent. Strong organisational and time management skills. Completer / finisher. Risk Identifier and Manager. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. #LI-Hybrid Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Manager, Software Development

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Leeds city centre. The role is on a permanent basis, with excellent benefits. £27,300 Start date Monday 23rd March 2026 The Role: We’re looking for an enthusiastic Customer Service Advisor to join a leading Financial Services client in Leeds.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day. Key Responsibilities: Handling a high volume of inbound calls Dealing with complex queries and complaints Building relationships with customers every day Taking ownership of each personal call or query Managing multiple tasks Able to provide the exceptional customer service to customers via phone, email, live chat, and social media Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check. The individual We’re looking for people who have: Strong ability to build rapport with customers across multiple communication channels. Confident IT user, comfortable navigating a variety of internal systems. Capable of working independently, making sound decisions, and escalating issues appropriately when required. Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers. Eager to learn, develop, and continuously enhance skills. Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms. Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively. Be customer- focused Excellent listening and communication skills Experience of working in a regulated environment ideally Financial Services but not essential. Excellent attention to detail Resilience Ability to work in a fast-paced environment Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

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