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Customer Service Agent – Be the Voice That Makes a Difference! Location: Marlow (Hybrid after 3 months) Type: Full-time, Permanent Department: Operations Team Who We Are We’re recruiting for a fast-growing organization known for their commitment to quality, innovation, and world-class service. Behind every great product is an even greater team - people who bring passion, energy, and excellence to everything they do. We’re on the lookout for a Customer Service Agent who’s dedicated, proactive, and ready to deliver first-class service every single day. What You’ll Be Doing As part of our Operations Team, you’ll play a key role in supporting our customers and ensuring every interaction is smooth, efficient, and memorable. You’ll: • Communicate directly with customers via phone and email using CRM and contact centre systems, • Process and manage customer orders accurately and efficiently, • Handle return requests, ensuring all details are captured and processed correctly, • Manage calls, enquiries, orders, and complaints while logging every detail in our CRM system, • Resolve complex customer issues with empathy, professionalism, and a solutions-first mindset, • Collaborate with Sales, Marketing, Logistics, and After Sales Support teams to ensure seamless communication What You’ll Bring to the Table You’re a people person with a passion for problem-solving and a natural ability to stay calm under pressure. You thrive on delivering outstanding service and turning challenges into wins. You’ll have: • Proven experience in a Customer Service or similar role, • Confidence using CRM systems (bonus points for SAP or Salesforce experience!), • Understanding of Consumer Rights Act and Distance Selling Regulations, • Excellent attention to detail and solid MS Office skills, • Great time management and a goal-focused mindset Why You’ll Love Working Here We believe people do their best work when they feel valued, supported, and rewarded. That’s why we offer a fantastic range of benefits designed to make life better — inside and outside of work. Perks & Benefits: • Hybrid working option (after 3 months), • 25 days’ holiday + bank holidays, • Private Medical & Dental Insurance, • Group Life Assurance Benefits, • Annual Gym Allowance – we care about your wellbeing, • Discounts on high-quality products, • Access to our Benefits Hub with discounts at top retailers, • On-site restaurant and coffee shop – because good coffee fuels great service Sound Like You? If you’re ready to join a company that values people, rewards initiative, and celebrates growth - we’d love to hear from you. Apply today and take the next step in your career as a Customer Service Agent!

TM Forum SOM Architect 6 Month contract initially Based: Windsor - 1 day p/w Onsite initially Rate: £450 - £500 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a TM Forum SOM Architect to join the team. Key Responsibilities: * Own the TMF-aligned SOM architecture across order capture, decomposition, orchestration, lifecycle, and fulfilment integration. * Apply TMF 641/640/638 patterns consistently across all product lines. * Maintain SOM architectural guardrails to ensure coherence across squads. * Partner closely with the COM Lead and Salesforce Programme Architect to maintain COM ? SOM ? Fulfilment cohesion. * Ensure SOM consumes COM outputs correctly, without premature assetisation or over-decomposition. * Align EPC ? COM ? SOM ? Fulfilment flows to ensure consistent modelling. * Define orchestration logic across multi-product, multi-step journeys. * Design integrations with billing, CRM, field services, scheduling, inventory, and partners. * Ensure robust handling of dependencies, retries, fallout, partial fulfilment, and amendments. * Ensure EPC product, service, and resource models are interpreted and decomposed accurately for SOM. * Govern mapping rules from commercial constructs ? service constructs ? resource constructs. * Maintain traceability and consistency across all catalogue-driven domains. * Govern the use of TMF Open APIs in all SOM-related integrations. * Ensure stable, versioned, testable integration contracts. * Define canonical interaction patterns for orchestration, activation, assurance, and lifecycle events. * Guide SOM designers, BAs, architects, and vendors on TMF-standard modelling. * Review LLDs, solution designs, test plans, and build outputs for alignment. * Provide architectural decisions that support multi-squad agile delivery. * Act as the champion for TMF ODA and Open API principles across Energy Services Platform. * Translate complex TMF concepts into practical, digestible guidance for delivery teams. * Promote consistent use of TMF terminology, patterns, and modelling approaches. * Ensure EA is consulted early on architectural decisions, SOM patterns, and design options. * Provide clear artefacts and documentation to enable EA review and governance. * Align SOM designs with enterprise-wide principles, domain strategy, and target state. * Represent the SOM architecture at DA forums, presenting options, trade-offs, and recommendations. * Ensure SOM design changes, assumptions, and cross-domain dependencies are appropriately reviewed and approved. * Strengthen DA processes through feedback, documentation, and best practice. Key Skills & Experience: * Strong experience designing and implementing solutions using TM Forum Open APIs and a deep understanding of the ODA and Open API frameworks * Proficiency in RESTful API design, JSON, OpenAPI/Swagger specifications, microservices architecture, and cloud-native deployment models (Docker, Kubernetes, public/hybrid cloud platforms) * Excellent communication, analytical, problem-solving, and decision-making skills; ability to lead discussions and build consensus among diverse teams * Utilities domain experience will be added advantage including Product, Customer, Service, and Resource Management * Relevant certification in TM Forum Open Digital Architecture(ODA) will be added advantage This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Our client, a recognised leader in its field, is seeking a Business Development Executive to join its successful and expanding team. The ideal candidate will hold a science degree (2:1 or above) and have at least two years' experience in a similar sales role. In this position, you will be responsible for generating new business by identifying and engaging potential customers, as well as driving growth within the existing client base through effective cross-selling of complimentary products. About the role: Working as part of an established and supportive team, the role will be predominantly telephone-based, with occasional face-to-face meetings and attendance at industry events and tradeshows. Salary - £40k - £50k dependent on experience. OTE £110k plus benefits Fully office-based in Bourne End Key requirements: Minimum 2:1 degree in a science subject Previous experience selling into medical or healthcare sectors At least 2 years' experience in a technical sales role, with the ability to discuss demonstrable successes Excellent verbal and written English language skills GCSE (or equivalent) in Maths at Grade C or above, as the role requires strong numerical skills. A short numeracy assessment is required as part of the interview process Strong skills in MS Word & Excel Full driving license Ability to travel abroad for tradeshows and customer visits An additional European language would be an advantage Experience using a CRM system Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. TPBN1_UKTJ