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Customer Excellence Co-ordinator Kenilworth, Warwickshire About Us Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. As we go through an exciting period of growth, we are now looking for a Customer Excellence Co-ordinator to join us on a full-time basis for a fixed-term contract from April 2026 to September 2026. The Benefits • Salary of £28,000 per annum - 25 days’ annual leave, increasing with service - Defined contributory pension scheme or pension auto-enrolment scheme - Professional development and career growth opportunities - Collaborative and friendly work environment - Employee assistance scheme - Hapi – employee benefits and wellbeing platform - Medical cash plans - Enhanced maternity and adoption pay - Rewards for length of service - Health and wellbeing events and initiatives - Free voluntary day - Employee rewards - Free parking - Free drinks This is a rewarding opportunity for a customer service professional with confident phone handling skills and the drive to see queries through to conclusion to join our growing organisation. You’ll enjoy the satisfaction of being the person who helps customers find the answers they need, whilst building on your communication, problem-solving and prioritisation skills in a position where no two conversations will be the same. What’s more, you’ll join us during an exciting period of growth, becoming part of a collaborative and friendly team that invests in professional development and long-term career progression. So, if you’re ready to take the next step in your career, read on and apply today. We look forward to working with you! The Role As a Customer Excellence Co-ordinator, you will proactively respond to customer enquiries or queries. Specifically, you will support customers with requests relating to Technical Awards, Customised Provision, Qualification or NHSS certificate and card claims for the Lantra Provider network. You will also respond to enquiries from employers and learners regarding our products to agreed expectations. About You To be considered as a Customer Excellence Co-ordinator, you will need: • Experience of working in a tele-customer service environment - Confident phone contact handling and active listening skills - Customer awareness and the ability to adapt and respond to different types of characters - The ability to own a query and ensure it is seen through to conclusion - The ability to multitask, prioritise and manage time effectively - Good Microsoft Office skills - Good written and oral communication skills - A full, valid driving licence and access to a vehicle (due to our location) We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Other organisations may call this role Customer Support Co-ordinator, Customer Success Co-ordinator, Customer Service Co-ordinator, Customer Service Administrator, Customer Service Representative, Contact Centre Operative, Call Centre Operative, Customer Service Advisor, Customer Care Advisor, Customer Service Rep, or Customer Care Representative. Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you’re looking for a varied and engaging role as a Customer Excellence Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency

Position Title: Business Support Officer Duration: Contract Location: Whitley Key Accountabilities and Responsibilities: Governance & Assurance: Ensure compliance with standards, document control, and assurance processes across capital and operational expenditure. Support implementation of governance structures across the portfolio. Capital Project Evaluation: Collaborate with the Strategic Technical Specialist to assess the feasibility of capital investment on projects and support in business case development. Regularly review project rankings based on strategic value, financial return and resource availability. Project Budgeting & Monitoring: Assist in the development of project budgets, supporting stakeholders in the appropriate allocation of spend type. Monitor project performance to identify and flag budget overruns or delays. Operational Expenditure Planning: Support with building operational budgets in conjunction with customers and operations teams. Identify operational improvement opportunities to support budget alignment and cost risk mitigation. Assets & Lifecycle Planning: Support with asset management and tagging across local area. Support asset lifecycle planning by identifying risks and opportunities for investment, both capital and operational. Tools & Techniques: Maintain capital and operational budgets and expenditure in collaboration with stakeholders. Develop and maintain Tableau dashboards to visualise KPIs, timelines, and budget drawdown. Risk, Opportunity & Issue Management: Support with maintaining risk and opportunity registers, support workshops, and ensure timely escalation and reporting. Help identify and mitigate delivery risks. Change Control: Adhere to change control processes, ensuring accurate documentation and tracking. Support review and approval workflows per governance protocols. Stakeholder & Communications Management: Ensure effective engagement with project stakeholders and cross-functional collaboration, including central business and buyer teamsKnowledge, Skills, and Experience Essential: Experience in a Business Planning or Finance function; strong business acumen Experience working with Capital and / or Operational budgets Proven budget and forecasting skills Excellent communication and interpersonal skills Strong stakeholder reporting and engagement skills High attention to detail and organisational skills Understanding of planning cycles with ability to adapt to local business context Experience with cost management processes (e.g. QCRA, VfM) Strong analytical and data interpretation skills Experience with Tableau or similar tools Proficient in Excel, PowerPoint, Word, and SharePoint Good understanding of MS Office and project planning tools Knowledge of risk, issue, and change control processes Desirable: Experience with SAP or similar finance tool Experience in engineering, infrastructure, or technical projects Knowledge of lifecycle frameworks (e.g. RIBA, V-model) including costing Familiarity with project methodologies (e.g. APM, PRINCE2) Exposure to portfolio-level reporting Degree or equivalent experience in Business / Finance / Accounting Familiarity with Confluence and collaborative platforms Experience supporting lessons learned and continuous improvement Understanding of financial tracking and budget reporting Asset management experience Experience with leading or supporting internal / external auditsExcellent Opportunity with immediate starts available *Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU

A well-known construction firm in the East Midlands is seeking a temporary Office Administrator to support its regional office. This varied role involves providing high-quality administrative support, managing schedules, and assisting with office operations. The ideal candidate is highly organised w

Due to ongoing growth, an exciting opportunity has arisen for an Office Administrator to join us in our London office. Office administrator Duties and Responsibilities. Manage daily office operations and ensure a well-organised work environment.

Assist with the management of office facilities and grounds to ensure a well-maintained working environment. Order and manage office supplies to support smooth daily operations. Previous experience in an office support or administration environment.

Handle general office management duties, such as ordering supplies, managing office equipment, and overseeing facility maintenance. Greeting visitors to the office. Previous experience in HR or office administration, or a similar role.

The Legal Support Administrator is an office support role where you will be assisting the Case Progression Officers with administration duties in the day-to-day progression of cases, working closely with them and their clients. Your previous administration or customer service experience and good IT

A dynamic recruitment agency is looking for an HR Office Administrator in Wilmslow. The ideal candidate thrives in a busy environment and is passionate about HR and office administration. Responsibilities include assisting with HR tasks, coordinating recruitment processes, and managing general offic

A recruitment agency is seeking an experienced Team Administrator to support their Governance Team in Greater London.The role requires strong organisational and IT skills, with a focus on providing administrative support, managing meetings, and assisting with project tasks.This is a full-time positi

Applicants should have relevant qualifications and previous experience working in a school office is desirable.

Office Health & Safety tours for new starters as well as managing the office H&S checks and tracker documents. The Office and travel Administrator will be responsible for all front-of-house and facilities-based activities. We are looking for someone who wants to make this role their own, you'll be s

Key requirements include previous office experience, proficiency in Microsoft Office, and strong interpersonal skills. The ideal candidate will manage customer appointments, coordinate staff schedules, and support the Office Manager and Director. A recruitment agency is seeking an Office Administrat

A leading home care service provider in Greater London is seeking an Office Administrator to perform various administrative duties, coordinate office activities, and support client communications. The ideal candidate will have proven experience in office administration, excellent organizational skil

Assisting with day-to-day coordination of office activities. Good administration and organisational ability. Good geographical awareness (advantageous for scheduling).

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. Experience managing office operations or facilities, preferably in a fast‑paced environment. HR Administrator/Office Man

Ideal candidates will have previous administrative experience, excellent attention to detail, and good IT skills.

A community organization in Hendon is seeking a highly organized and proactive Office Administrator to manage day-to-day operations. A flexible approach and excellent proficiency in MS Office are essential.

This office-based role requires strong invoice processing and organizational skills.

Good knowledge of office management and administrative practices. Office Administrator – Community Organisation. Part‑time position, with regular office hours.

Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Proficiency in MS Office packages (Word, Excel, Outlook).

As a Technical Office Administrator, you will play a key role in supporting the Technical Office, ensuring accurate data management, document control, and smooth day-to-day operations. This is an excellent opportunity for someone looking to grow their career in a technical office environment and wor

A firm of Chartered Accountants in Greater London is seeking a dedicated Office Administrator. This full-time position requires an accounting or office background, along with the ability to problem-solve independently.

Maintain basic office records and trackers. Confident using spreadsheets, databases, and standard office software.

We are seeking an office manager / practice secretary to work alongside Directors. Devising and maintaining office systems, including data management and filing. Additional qualification in office management is a plus.

A family-run alcohol distributor in Greater London is seeking an Office Administrator for a full-time role.

Good knowledge of Microsoft Office. JL Logistics is looking for an organised and proactive Office Administrator to support our growing transport, logistics, and POS installation operations. Supporting general office and accounts administration.

Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Bank Holidays, private healthcare after probation, parking on site, pension & new office with kitchen breakout area.

General office administration and support to the wider team. Previous office/accounts administration experience. Strong Microsoft Office skills, particularly Excel.

RGB Network are currently representing a well-established engineering firm based in Barnet, who are looking for an additional office administrator to join their team and support their service department. Proficient in office Excel software and internal management systems. Office Administrator - £27

As the Senior Office Administrator, you will be the backbone of our client’s Newcastle office, responsible for a variety of essential functions, including:. Proficient in Microsoft Office and familiar with office health and safety regulations. Are you a dynamic and organised individual ready to ta

A law firm who are breaking the mould in the industry are looking for an Office Administrator to join their busy and bustling team in the Chester office. This role is absolutely integral to the business, and you will play an office coordination role responsible for supporting a team of lawyers to en

Responsible for all aspects of office administration activities whilst being reactive to the needs of the business to include managing maintenance of office equipment e. Proven experience in office administration within a busy office environment. To perform a wide variety of administrative duties in

By applying for this role your details will be submitted to Office Angels. Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/MRP systems. Office Angels is an employment agency and business.

A staffing agency is seeking an Office Administrator to assist a team in Tiverton. The role involves accurate data entry from invoices and maintaining organized records, ideal for individuals with office experience and strong attention to detail.

Candidates should possess strong communication skills, be adaptable, and proficient in Microsoft Office.

We are looking for someone practical, organised, and able to use their initiative in a fast-paced office environment. Support the wider office team with administrative tasks as required. Previous office administration experience.

Good eye for detail and ability to understand the service and products we support. Customer Service/Office Administrator. We are looking for a hardworking, conscientious person with a good eye to detail to join our friendly team.

Managing health & safety reports and monitoring office attendance. Office Administrator (Hybrid – 3 Days Remote). A leading property maintenance company in London is looking for a proactive and organised Office/Operations Administrator to join the team.

A dedicated employment agency is seeking an IFA Administrator for a temporary position in London.The role involves processing new business, managing client records, and supporting a team of administrators.The ideal candidate should possess experience in financial services, excellent communication sk

A leading estate agency in the UK is seeking a Lettings Accounts Administrator for their Ramsgate office, offering a salary package up to £28,000 based on experience. Ideal candidates should have strong numerical skills, be well-organised, and thrive under pressure, with proficiency in Microsoft Ex

Office Angels is an employment agency and business.

Good geographical knowledge of North Wales is also required. This office-based role involves a 37-hour work week from Monday to Friday, with a salary ranging between £12 and £15 per hour.

A multicultural company in the United Kingdom is seeking an Office Administrator to support its existing team. Ideal candidates should possess strong communication skills, time management abilities, and knowledge of common office software.

A recruitment agency is seeking a Part-Time Administrator / Receptionist in North East England.The role involves various administrative tasks such as answering calls, data entry, and maintaining records.Applicants should have strong attention to detail, communication skills, and the ability to manag

A recruitment agency is seeking an OFFICE ADMINISTRATOR for a full-time position based in Iver, Buckinghamshire. The role involves providing comprehensive administrative support, maintaining filing systems, and ensuring smooth office operations.

A prominent educational staffing agency is seeking a skilled School Office Administrator for a busy school in the West Midlands.

This role offers a chance for someone with administrative experience to develop their career within a school environment, with future progression into a Deputy Office Manager role. The ideal candidate should be organized, motivated, and ready to contribute positively in a busy office setting. A welc

The Office Administrator will play a crucial role in ensuring the smooth and efficient operation of our Derby office. Our team in Derby is expanding, and we are looking for a motivated and organised Office Administrator to join us. Monitor and replenish office supplies and manage inventory.