Head of customer service jobs in Cardiff - Page 3Crear alertas

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

A leading travel industry company in the United Kingdom is looking for a strategic leader to develop and manage service transformations. You will work with B2A partners, optimizing processes for efficiency while ensuring high-quality service.

We are looking for a Head of Customer Success to lead the next phase of Customer Success at Leadoo. Leadoo is part of the SALESmanago Group, one of Europe’s fastest-growing Customer Engagement and Marketing Automation companies, with over 2,500 customers across 50 countries and ~€35m ARR. This i

As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. We're developing careers, upskilling generations and creating thousands of employment and apprenticeship oppor

A leading technology firm in the UK is seeking a Head of Customer Success to enhance customer engagement and reduce churn. This role involves leadership and coaching of Account Managers, focusing on building a value-led customer management approach. Successful candidates will have a track record in

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

A leading care provider in the United Kingdom is seeking a Head of Service to oversee kitchen operations and deliver nutritious meals for residents. The position offers various benefits including a company pension scheme, training opportunities, and a supportive work environment.

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model across a geographical area or division. It is important to note that in

Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalis

A leading construction company in Cardiff is seeking a Head of Customer Services to lead their aftercare team. In this role, you'll manage customer relations during the warranty period, ensuring effective resolution of issues. Key responsibilities include leading the customer care team, coordinating

CPS - Chief Finance Officer Directorate is delighted to advertise the role of Head of Financial Reporting. Whilst it’s an expectation of the role to travel to CPS locations as per business needs, CPSis disability confident employer and all reasonable adjustments will be considered in line with Equ

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

Effectively manage the Customer Care team to ensure full implementation of the Company's Customer Care policies and procedures, dealing with issues professionally, promptly and to the complete satisfaction of customers. I am currently working alongside a 5-star builder in the South of Wales seeking

A leading IT services company is seeking a Head of Service Delivery to transform their operations into a client-focused powerhouse. With over 10 years in technical service delivery, the ideal candidate will possess strong leadership and analytical skills. This position offers a hybrid work model wit

Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success, you will:. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

An energy regulatory authority in the UK is seeking a Deputy Director of IT Service Operations to lead the transformation of IT services ensuring security and resilience. This permanent position offers opportunities to shape digital operations and promotes a culture of excellence across IT. The role

You will take ownership of defining strategy, building high-performing teams, and driving profitable service growth across long-term and ad-hoc service offerings. Define and deliver annual business objectives for service offerings, including long‑term service agreements and non‑LTSA services, al

A government agency in the UK is seeking a Head of Financial Reporting. The role involves leading the Financial Reporting Team to ensure compliance with accounting standards and managing the production of the Annual Report and Accounts.

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The power of focus: We live in a world of power laws and we cannot overestimate the unimportance of practically everyt

We are currently looking for a Global Head of Customer Success. In this role, you will lead and scale the global Customer Success organization, focusing on maximizing retention, expansion, and customer satisfaction. Drive customer onboarding excellence, ensuring rapid time-to-value across all new cl

In return you will enjoy access to a huge variety of benefits and services to support your physical and psychological well‑being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:. In your role as Head of Service at HC-

We’re hiring a Head of Customer Experience. Ability to build operating systems that make great customer work repeatable - clear cadence, roles, handoffs, and feedback loops. It's a product of an age of oil and gas, riddled with markups and middlemen.

The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an Enterprise approach to all Service Continuity activities that underpin the needs of the M&S Business. The Head of Service Continuity is accountable for ensuring that the availabi

A global fitness technology firm is seeking a Global Head of Customer Success to elevate customer experience and success outcomes. You will lead a high-performing team, define a world-class customer success strategy, and collaborate with multiple departments to enhance client engagement. The ideal c

The Head of Service is the first point of contact for both external and internal users of the seed collections. As a member of the GRU, the Head of Service is encouraged to plan, conduct, and publish applied research that improves service delivery, either directly or by supervising MSc or BSc (Year

You and your team will be the face of ARO for our largest and most strategic clients—owning the delivery of contracted services and ensuring outstanding customer satisfaction across every touchpoint. We are looking for an experienced Head of Service Delivery, sitting on the. Support sales with ser

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. You will work closely with various teams to ensure exceptional service delivery while driving engagement and improvement across customer journeys. This posit

A leading background screening company in the United Kingdom seeks a Head Of Product.

If you have over 5 years of relevant experience and a strong customer-first mindset, this role offers the opportunity to drive innovative change and support a growing organization. A leading IT solutions provider in the United Kingdom is seeking a Head of End User Experience to enhance their digital

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Working closely with Sales, Marketing, Service De

Head of Operational Excellence Development. We’re flexible; most roles let you mix office and home working. Everyone gets a paid day off annually to volunteer.

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. The role offers remote work flexibility and is part of a culture focused on growth, respect, and employee well-being. You will define strategies, mentor a team, and

Significant experience of operational service management, service design, service transition and continual service improvement. Deliver excellent customer service to our internal and external customers, helping us to maintain the Customer Service Excellence standard. The postholder will have access

A leading recruitment firm is seeking a Head of IT based in Rugby to lead a high-performing team and enhance customer experiences through effective technology use. This hybrid role offers a competitive salary of £70k - £80k plus a bonus and comprehensive benefits package, including private medical

We’re offering an exceptional opportunity for a dynamic Head of Customer Experience to join our Customer Excellence team and lead a transformative journey. Reporting directly to the Director of Customer Excellence and working closely with NGED’s President’s office and Operational Directors, yo

A leading infrastructure project provider in the UK is looking for a Head of Contractual Assurance Delivery for a fixed-term contract of 9 months. The role requires strong experience in regulated environments, a deep understanding of RAB funding, and the ability to develop assurance frameworks.

As Head of Service - Registration & Bereavement Services, you will provide strategic leadership across Registration & Nationality, Mortuary and Bereavement Services, including cemeteries, while holding the statutory role of Superintendent Registrar. Brent Council is seeking an exceptional senior lea

A leading retail company is seeking a Head of Service Continuity who will ensure the availability and performance of services during disasters. You'll enhance operational excellence through data-driven improvements and lead a team of continuity professionals. This role requires strategic leadership

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A leading technology recruiter is seeking a Global Head of Customer Success to lead and enhance their global customer success organization. The ideal candidate will have over 5 years of experience in a senior customer success leadership role within a SaaS context and a proven ability to develop high

A leading IT services company is seeking a Head of Service Delivery to transform their operations into a client-focused powerhouse. This role involves leading a high-performing team, driving service excellence, and maintaining strategic client relationships. With over 10 years in technical service d

An energy regulatory authority in the UK is seeking a Deputy Director of IT Service Operations to lead the transformation of IT services ensuring security and resilience. This permanent position offers opportunities to shape digital operations and promotes a culture of excellence across IT. The role

A global fitness technology firm is seeking a Global Head of Customer Success to elevate customer experience and success outcomes. This remote role offers a competitive UK salary with performance bonuses and opportunity for substantial impact within the industry. You will lead a high-performing team

You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available. As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. Y

A leading retail company is seeking a Head of Service Continuity who will ensure the availability and performance of services during disasters. You'll enhance operational excellence through data-driven improvements and lead a team of continuity professionals. This role requires strategic leadership

You will help shape how assurance is delivered on the project, establishing new frameworks, ways of working and a small centralised second‑line‑of‑defence capability. It takes a special kind of person to work in the nuclear energy industry and although we have thousands of them there's always

A leading recruitment firm is seeking a Head of IT based in Rugby to lead a high-performing team and enhance customer experiences through effective technology use. This hybrid role offers a competitive salary of £70k - £80k plus a bonus and comprehensive benefits package, including private medical

A recruitment platform is seeking a Customer Success professional in the UK to lead a global customer experience function in a fast-growing e-commerce environment. A flexible remote work environment and opportunities for professional growth are offered. Ideal candidates will have 5+ years in custome