Head of customer success jobs in Belfast - Page 5Create job alerts

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. Head

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

A leading homebuilding company in the UK is seeking a Regional Head of Customer Care to lead the Customer Care function. This role involves ensuring high service standards and overseeing a team of customer care professionals. You will collaborate with various teams to improve customer experience and

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. The role is accountable for delivering customer outcomes, adoption, experience

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE Manage

History of successful deployments recognised as reference accounts. We’re building a team that reflects the diversity of the people who’ll benefit from our work. Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK.

A global technology leader in the United Kingdom is seeking a Head of Customer Engineering to lead teams responsible for cloud transformation outcomes. In this role, you will manage customer partnerships, define technical go-to-market strategies, and resolve technical roadblocks. The ideal candidate

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. You’ll also work closely with our Head of Product (Ben Dowdle), VP Engineering (Gzim Helshani) Lead US Clinician (La

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, enga

A leading recruitment partner in the UK is seeking a Head of Employer Success to build a high-performing team and drive retention and advocacy across employer partnerships. The role involves leading customer success functions, managing enterprise-level relationships, and collaborating across various

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

The Regional Head of Customer Care is responsible for leading the Customer Care function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post‑completion journey. This role exists as part of the regional senior leadership team, and t

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring

We’re hiring a Head of Customer Experience. Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. It's a product of an age of oil and gas, riddled with markups and middlemen.

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. TAMs exist to ta

We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world‑class SaaS

A recruitment partner is seeking a Head of Customer Success to lead a strategic team in a remote-first environment in the United Kingdom. Candidates should have at least 5 years of experience in client-facing roles, with a focus on e-commerce operations. Competitive benefits are offered, promoting a

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. The ideal candidate will have experience in customer-facing technical roles, strong technical fluency in APIs, and capability in leading cross-functional tea

We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. We are currently looking for a Head of Customer Success in United Kingdom. This role offers full ownership of the end-to-end customer journey, from onboarding to post-sales

That’s why we’re hiring our first Head of Employer Success, a senior leader who can build a modern, high‑performing Customer Success function that drives retention, renewal, impact and advocacy across our employer base. Experience designing and scaling customer success functions. You’re an e

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. The Head of Customer Success provides leadership to a crucia

Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. This role offers significant influence across regional execution and global direction, with accountability for performan

Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support. Berichtet an: Chief Executive Officer.

Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. That work spanni

DEIN NEUES UMFELD**Wir sind ein E-Commerce-Unternehmen und Spezialist für professionelle Zeltlösungen sowie Gartenprodukte – von Partyzelten und Gewächshäusern bis hin zu Weidezelten und industriellen Lagerhallen. Wir pflegen eine offene Kultur, lernen von- und miteinander und bieten zahlreich

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

This fully remote position offers opportunities for professional growth within a high-performance culture. The role involves driving client success and building effective communication frameworks. Ideal candidates should have 3-5 years of experience in account services, with strong communication and

A high-growth HR tech company in the United Kingdom seeks a Head of Technical Success to lead the newly established function. The ideal candidate will possess substantial experience in technical customer roles and a deep understanding of APIs and SaaS products. They will work hands-on with teams to

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. Customer Success function as we enter the next phase of growth. Build, lead, and develop a high-performing team of Custom

A leading customer service organization in the United Kingdom is seeking a Director of Customer Service to lead a complex and high-performing team during a period of strategic transformation. Responsibilities include ensuring operational excellence, influencing decision-making, and nurturing an incl

Proficient in Microsoft Office with strong literacy and numeric skills. This role will offer you a split between their Belfast office-based and site duties, as well as:Competitive Salary & Bonus Scheme. Be part of a growing, innovative organisation shaping the future of utilities and civils delivery

Interim Waste Operations Consultant.Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Hybrid working - depending on business needs.Panoramic Associates is currently working with a Local Authority client to appoint an experienced

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What You'll Do Strategic Execution Partner with the CEO to shape and track key business priorities Support strategic planning cycles and Objectives and Key Results alignment Prepare insights and analysis to inform decision-making Operational Leadership Coordinate cross-functional initiatives to ensu

Walk in your customers shoes To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Your work will directly influence inventory health, customer experience, and overall supply chain efficiency, all in support of

What We Offer Hybrid working and flexible hours Free parking and EV charging onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discou

Key Responsibilities Manage, retain, and strategically develop an existing portfolio of commercial insurance clients Build strong, long-term relationships with senior stakeholders across multiple industry sectors Provide tailored advice across a broad range of commercial insurance classes and risk m

Job Title: Customer Success Manager UK Location: Belfast, United Kingdom (Hybrid) / Remote UK About the Role We are seeking an experienced and customer-centric Customer Success Manager (CSM) to join our UK team. Key Responsibilities:- Customer Engagement & Advocacy Serve as the primary post-sales po

The benefits outlined above are accurate as of the job posting date, but may differ at time of hire. In this role, under the direction of the CEO and with close, hands-on coaching from an executive-level marketing and commercial strategy consultant with deep experience in oncology diagnostics, y

Any other ad hoc duties You will need - 5 years experience in a similar role Strong commercial awareness and understanding of profit & loss Proven ability to develop new business and manage key accounts In-depth understanding of the food manufacturing industry Able to work effectively with technical

What Youll Be Doing Build strong, long-term relationships with key clients, becoming their main point of contact and trusted partner Understand client goals and challenges, recommending tailored software solutions that drive real results Identify upsell and cross-sell opportunities to expand our foo

Assess customer needs and recommend appropriate solutions. Deliver engaging customer presentations and articulate company propositions effectively. Understanding of the full sales cycle.

Account manage all clients you successfully secure, developing long-term relationships, driving repeat business, and ensuring a high level of ongoing customer satisfaction. Here are some of the benefits we offer: 23 days holiday allowance + 2 company days + bank holidays After each year in the compa

Company descriptionJob Title: Customer Solutions Operations ManagerLocation: Basingstoke – Hybrid – Three Days in OfficeEmployment Type: Permanent Hours: Monday-FridayAA SummaryThink the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide