Head of customer success jobs in Derby - Page 2Create job alerts

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance. Customer satisfaction (CSAT, NPS).

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. You'll lead a global team of ten, with seven direct reports and one team lead you’ll coach to independently run their sub‑team of three. Our people

Prospero Teaching is seeking a passionate Head of Year to join a community school in Manchester. Competitive pay of £140/day is offered. This full-time role involves leading a team of tutors, ensuring high-quality pastoral care, and supporting student wellbeing.

Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily. A strategic and client‑focused Head of Client Success to own and elevate the end‑to‑end client journey from onboarding through

Cadmus is seeking a Head of University Success to establish and lead their customer success function in the UK. This role requires a minimum of 6 years in customer success, with a strong focus on higher education and SaaS platforms. The ideal candidate will possess a deep understanding of EdTech, ex

CLT team effectiveness - Own the strategic cadence, agendas and effectiveness of the Customer Leadership Team, including leadership of away days, ensuring decisions are aligned to strategy and translated into clear actions and delivery plans. Sitting on the Customer leadership team, this role provid

HEXAGON is seeking a Head of Customer Experience to lead the development of their Complaints and Customer Services. This hybrid role based in South East London requires a professional with a successful track record in managing customer experience services within social housing. HEXAGON offers a supp

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes. As Fractional VP of Cus

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

Commusoft is seeking a Head of Client Success to enhance the client journey from onboarding to long-term growth. The position offers a competitive salary of £74,000, benefits including gym contributions, and a hybrid work model with a minimum office presence of 8 days per month. This role involves

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

The Chartered Institute of Export & International Trade is looking for a Customer Success Manager to enhance the experience of its business customers. Suitable candidates should have strong customer success experience, excellent organisational skills, and CRM proficiency. You will ensure outstanding

As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function to be truly world class. Instead, it's a rare opportunity to take the strong foundations of great people, real customer relationships,

This position offers high visibility and the chance to create a lasting impact on the organization's data strategy. Harnham is seeking a high-impact Customer Insight leader to shape analytics across the organization. The role involves connecting customer insight with analytics, driving the vision, a

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

The Customer Success Manager plays a pivotal role in delivering a consistent, high-quality customer experience across our portfolio of membership, training, qualifications, and advisory services. We are recruiting a Customer Success Manager to strengthen the experience of our business customers, ens

The Head of University Success is the person who builds and leads that function. A track record of building or significantly developing a CS team — hiring, coaching, and raising the standard of practice. Account health frameworks, success planning, QBR cadences — the foundations are in place, th

We are supporting a private equity-backed, multi-site consumer services group with a national footprint to appoint a Head of Customer Insights. The position sits at the heart of the commercial function, partnering closely with Operations, Marketing, and Finance to drive customer lifetime value and n

Reporting to the Global Head of Business, you will lead and scale Partner Success at Polygon Labs, owning relationships with some of the most strategic customers in the ecosystem. Partner cross-functionally with Engineering, Product, Sales, Finance, and Marketing to represent the voice of the custom

Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team. You will bring a successful track record of managing customer experience services (including a customer contact centre) in social housing or a reg

Neve Jewels Group is seeking an IT leader to drive transformational change across its tech initiatives.You will manage diverse technology teams, ensuring alignment with business strategies and fostering high performance.Responsibilities include overseeing change delivery, developing governance frame

Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team. You will bring a successful track record of managing customer experience services (including a customer contact centre) in social housing or a reg

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. An opp

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Checkout, Payments & Trust*** Own the friction

This role focuses on reshaping the approach to Customer Success, emphasizing strategic growth and customer engagement. ABR Talent is seeking a Customer Success leader for a prominent SaaS company. The ideal candidate possesses proven experience in leading customer success or account management withi

Sitting on the Customer leadership team, this role provides oversight and leadership of the Customer & Commercial Programme benefits and ensures alignment between functional strategies, investment priorities, and Heathrow’s business plan. The Head of Customer Strategy & Planning plays a critical l

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

Paragon Asra Housing Limited seeks a Head of Neighbourhood Services to lead and innovate community engagement and service delivery. This senior leadership role involves driving performance while ensuring a customer-focused approach to enhance resident satisfaction. The ideal candidate will have sign

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. We are committed to

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the Customer Care team fully impl

Proven strategic leadership experience within a customer solutions, sales, commercial or energy services environment, including accountability for P&L performance and evidence of delivering profitable growth. Strong commercial understanding of low‑carbon solutions such as solar, battery storage an

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets. Translate customer needs into clear inputs for product/tech teams, and communicate value back to customers in a commerci

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

A technology company in Greater London seeks an experienced Customer Success Lead to manage relationships with clients and ensure satisfaction. The role offers benefits like private health insurance and membership to a gym, alongside exciting offsite events. This role includes owning customer deploy

Head of Global Customer Service. Service Expertise & Innovation: Deep knowledge of global customer service operations, policy and framework design, with strong capability in technology, automation, and AI‑driven service delivery. You’ll be right at the heart of fast‑moving projects that shape

You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. Lead and develop a high-performing customer service and customer experience team. This is a newly c

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. Work with Media & Affiliate agencies to define and execute the digital media strateg

Hexagon Housing Association is seeking a Head of Customer Experience to lead its Complaints and Customer Services functions in Greater London. Successful candidates will have a relevant professional qualification and a strong commitment to enhancing customer service standards. This pivotal role requ

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. Deep empathy and intrinsic motivation to champion customer success. You are comfortable discussing software products and can translate customer issues into clear