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Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,170, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. Opportunities in the West Midlands: Bournville Coventry Solihull Stratford Upon Avon Walsall Wolves/Dudley A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need: • Level 2 qualification in Light Vehicle Maintenance (or equivalent), • Minimum 2 years’ experience as a vehicle technician working on light vehicles, • A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,178, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need: • Level 2 qualification in Light Vehicle Maintenance (or equivalent), • Minimum 2 years’ experience as a vehicle technician working on light vehicles, • A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔Independence in a mobile role ✔The stability and support of a trusted national organisation ✔Ongoing development, including future EV and diagnostic skills ✔A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,178, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need: • Level 2 qualification in Light Vehicle Maintenance (or equivalent), • Minimum 2 years’ experience as a vehicle technician working on light vehicles, • A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔Independence in a mobile role ✔The stability and support of a trusted national organisation ✔Ongoing development, including future EV and diagnostic skills ✔A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,170, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. Opportunities in the West Midlands: Bournville Coventry Solihull Stratford Upon Avon Walsall Wolves/Dudley A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need: • Level 2 qualification in Light Vehicle Maintenance (or equivalent), • Minimum 2 years’ experience as a vehicle technician working on light vehicles, • A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,178, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. Where you’ll work You’ll be part of the Wolverhampton / Dudley cluster, covering areas like Wolverhampton, Dudley, Walsall, West Bromwich, Tipton, Oldbury, Smethwick, Bilston, Willenhall, Sedgley, You’ll be out on the road in your local area, working through a clearly planned schedule of appointments - no reactive callouts, just organised, pre‑booked work where you can focus on doing the job properly. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need: • Level 2 qualification in Light Vehicle Maintenance (or equivalent), • Minimum 2 years’ experience as a vehicle technician working on light vehicles, • A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile:, • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,178, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. Where you’ll work You’ll be part of the Bournville cluster, covering areas like Bournville, Selly Oak, Northfield, Kings Norton, Stirchley. You’ll be out on the road in your local area, working through a clearly planned schedule of appointments - no reactive callouts, just organised, pre‑booked work where you can focus on doing the job properly. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need: • Level 2 qualification in Light Vehicle Maintenance (or equivalent), • Minimum 2 years’ experience as a vehicle technician working on light vehicles, • A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile:, • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Infrastructure Electrical & Mechanical Technician £38,236 probation to Merit 2 £42,888 Electrical Maintenance / Power Distribution / Substations Midland Metro Limited is looking for an Infrastructure Electrical & Mechanical Technician to join our Engineering team. This role is suited to someone with an industrial electrical maintenance background who is confident with inspection, testing, fault-findin... ZIPC1_UKTJ

Fixed Wire Service Manager- Midlands Are you an experienced leader with a strong technical background in electrical fixed wire testing? Do you thrive on motivating teams, driving performance, and ensuring the highest standards of safety and service? If so, we’d love to hear from you.As a Fixed Wire Service Manager with phs Compliance, you will: • Manage and monitor engineer activity, ensuring productivity targets and SLA compliance., • Process PDA timesheets, verify site times, and oversee correct PDA usage., • Monitor customer portal usage and address discrepancies in overtime and travel time submissions., • Promote safe driving standards, review vehicle usage, and investigate poor driving practices., • Manage employee absence, holidays, and sickness (short and long term)., • Conduct onsite audits (H&S, vehicle, technical) and provide training/support where needed., • Oversee onboarding of new starters and probation reviews, ensuring leaver processes are followed., • Champion diversity and inclusion across the workforce.We’re looking for someone who brings:, • Excellent technical knowledge of electrical testing and compliance services., • Strong leadership skills to inspire and motivate teams., • Logical decision-making ability and sound judgment., • A solid understanding of Health & Safety in the workplace., • Confident communication skills with clients and colleagues at all levels.In return for your commitment, you’ll receive:, • A Competitive salary with potential overtime (evenings/weekends)., • 23 days holiday (Plus bank holidays), • Pension scheme., • Fully maintained company vehicle (available for private use)., • Laptop, and company phone., • All parking fees and work-related expenses covered., • Technical support from our internal team., • Access to PHS Perks (discounts, wellbeing helpline, online GP, and more)., • Ongoing career development opportunities.Qualifications & Experience required for Fixed Wire Service Manager :, • NVQ Level 3 or City & Guilds 2360/2330 Part 1 & 2 (or equivalent Level 3 SQV)., • City & Guilds 18th Edition qualification., • AM2, • City & Guilds 2391/2394 & 2395., • IOSH Managing Safely (or willingness to achieve)., • Relevant industry qualifications., • Level 3 management qualification (or willingness to work towards)., • Valid UK manual driving licence with 6 points or less, • Minimum 2 years’ experience managing a field team., • Flexibility to work 40 hours per week, including evenings., • Experience in electrical testing environments.About PHS GroupFounded in 1963, PHS Group is the UK’s leading provider of hygiene and compliance services, operating across the UK, Spain, and Ireland. With over 120,000 customers and 300,000 locations, we deliver trusted services across multiple specialist businesses including Washrooms, Healthcare, Floorcare, Greenleaf, Besafe, Wastekit, and Compliance.PHS Compliance supports over 2,000 UK and Irish businesses with electrical testing, installation, and asset management. With over 400 engineers nationwide, we are one of the few UK companies accredited to UKAS 17020 inspection body standards.At PHS, we value Ownership, Teamwork, Innovation, Integrity, Performance, and Expertise. We pride ourselves on diversity and inclusion, ensuring every employee can bring their true selves to work.Join UsIf you’re ready to take the next step in your career and lead a team that delivers excellence in electrical compliance, apply today and become part of a company that puts people at the heart of its products.

Gas Engineer – Gas Service & Repair Engineer | Dudley Basic Salary: £33,302.98 with realistic expected earnings of up to £45K thanks to our unique price‑work structure; ADDITIONAL payments for repairs, long duration works, stand-by & on-call • Full-Time, Permanent Contract, • Annual Pay Review & Profit Share Scheme, • Fully Costed Van & Fuel Card (EV options with free home install), • Renewables Upskill Potential, • Local ByBox Allocation – less travel, more earning potential Exceptional Benefits Package • Employee Energy Allowance & Discount on HIVE Products, • Company-Funded Healthcare + 24/7 Online GP Service, • Company-matched Pension scheme, • 25 Days Holiday + Bank Holidays, • Full Sick Pay after successful probation, • Life Assurance, Income Protection & Accident Insurance, • Exclusive Retail Discounts & Financial Education Support Your role You will be carrying out servicing and maintenance in domestic Social Housing properties, aiming for first-time fixes with the support of our 24/7 network What we need from you • Hold a valid UK driving license with no more than 6 points, • Hold the Right to Work in the UK, • Hold 2 year’s minimum qualified experience, • Be ACS qualified, including CCN1, CENWAT, HTR1, & CKR1, • Exhibit knowledge of all procedures and safety measures to PH Jones and British Gas standards whilst offering excellent customer service PH Jones was formed in 1963 and has continued to grow through the provision of excellent customer service, high quality delivery and an unrivalled focus on customer care. PH Jones was acquired by British Gas in 2011 and is a key member of the Centrica Plc, a FTSE 100 company. At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed.

Employer Solutions Manager Salary: £31,950.45 Locations: Birmingham Hub, Centre City, Selly Oak, Perry Barr alongside HMP Hewell and HMP Birmingham Contract: Full Time Permanent At Ingeus, we are committed to transforming lives through exceptional service delivery and continuous improvement. We are currently seeking an Employer Solutions Manager for our Justice team to work across community, probation... ZIPC1_UKTJ

At Orion Smart Metering, were proud to work with some of the UKs biggest energy and metering companies. As we continue to grow our national contracts, were looking for experienced Dual Fuel Engineers to join our expanding team. Pay & Package Options Choose the option that suits your circumstances: 1?? Salary Package • £43,000 rising to £45,000 per annum on completion of 3 month probation., • 33 days holiday... ZIPC1_UKTJ

The AI Engineer is a hands-on role where you’ll work across the full development lifecycle, from shaping ideas and building prototypes through to deploying production-ready solutions. You’ll play a key role in applying AI and modern software engineering practices to real-world service challenges. As AI Engineer, you’ll be part of a small, collaborative team, working closely with product, user experience and operational colleagues to deliver impactful, user-focused solutions. This role is predominantly home-based with occasional attendance at our Birmingham Office (minimum of four days per year). However, during probation more frequent office attendance will be required to ensure you receive full support. What You’ll Be Doing Designing and building applications and tools using modern engineering practices Developing integrations, APIs and automation to support key services Translating business and user needs into working technical solutions Exploring where AI and automation can add value to real workflows Building and testing prototypes, then iterating based on feedback Supporting deployment and early-stage live running of new solutions Collaborating with non-technical stakeholders to shape and refine ideas What We’re Looking For Core Experience Strong background in software or application development Experience working with Python and/or Microsoft technologies Experience building and integrating APIs and services Ability to deliver solutions end-to-end (design through to deployment) Confident communicating technical concepts to non-technical audiences AI & Innovation Good understanding of AI / Generative AI concepts and use cases Interest in applying emerging technologies to solve real problems Nice to Have (but not essential) Experience building AI-enabled features or tools Knowledge of technologies such as RAG, vector databases or LLMs Background in regulated, public sector or customer-focused environments Experience working with CRM, contact centre or case management systems Awareness of accessibility, data protection or service design principles What We Offer: We believe in taking care of our people, and we offer a great range of benefits, including: 29 days annual leave plus bank holidays A contributory pension scheme Flexible hybrid working arrangement Generous Life Insurance Wellbeing days to support your mental health A healthcare cashback scheme Access to an Employee Assistance Programme Working outside the UK (up to 30 days in a 12-month period) Free on-site gym Enhanced maternity pay Recruitment Process We will review all applications after the closing date and contact shortlisted applicants thereafter* Stage 1: informal chat Stage 2: interview Accessibility and Adjustments We want every candidate to feel confident and supported. If you need any adjustments or have specific preferences during the recruitment process, just let us know and we’ll do our best to accommodate you. Important Information We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page. Our Commitment to Inclusion We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. We warmly welcome applications from all backgrounds.

Maintenance Technician Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR Salary: £36,501 - £41,153 per annum following the successful completion of the probation period and merits. Contract: Full time, Permanent, 12-hour shifts - 4 on, 4 off Over Time: Overtime is available. Benefits: Free travel on trams & NX buses (for you and your partner) + MML Pension + 23 days' holiday (plus b... ZIPC1_UKTJ

PAT Tester - Birmingham and surrounding areas A competitive base salary with fantastic overall earnings potential (based on weekly targets). We also offer overtime and weekend work which is readily available which is paid at a premium rate per test.We don’t require our PAT engineers to be experienced, however an enthusiastic attitude to learn is required, we will provide all the training you need. We will provide you with a company vehicle which can be used for personal use if you opt into this and all the equipment that you need will be issued.What we offer at phs Compliance: • A base salary of £26,538 with average earnings of circa up to £29,000 (base salary, overtime/weekends, and paid travel time over 60 minutes ). There is no cap on your earning potentials., • Ongoing career development opportunities within the phs group., • A company vehicle which you can use for personal usage if you opt into the scheme., • Company Pension scheme is on offer but optional., • 31 days holiday allowance (including statutory bank holidays)., • Full time permanent position (upon completion of probation)., • Trust pilot recognition scheme with a reward system., • Scope to increase your knowledge through in house training (H&S)., • phs Perks (Partnership with Reward Gateway which includes discounts across major retailers)., • phs Shop (Discount on household consumables)., • A 24-hour wellbeing helpline.A day in the life of a PAT Tester at phs:, • Traveling to customer sites to carry out Portable Appliance testing., • Completing tests on portable appliances within our customers premises., • Complete and produce results daily which meet the requirements and quality standards of clients and external accrediting bodies., • Representing phs Compliance, offering positive customer service and being the face of the company., • As a Test Engineer you will be required to ensure that a professional service is delivered in a safe and timely manner on our client’s sites. In the main this will be achieved in normal working hours which is a 40-hr week on site but there may be occasions when there is a requirement to work out of hours dependent on the type of site and clients’ requirements.The ideal candidate for a PAT Tester at phs will have:, • Full UK manual Driving License for a minimum of 12 months (Subject to insurance requirements), with a maximum of 6 points, • The flexibility to work outside core 9-5 hours and 8 hours on site., • C&G 2377 qualification preferable but not essential due to full training provided., • The ability to spend long periods of time completing manual work., • Have the ability to adapt to different environments and customers on a daily basis., • Basic IT, numeracy, literacy skills and good communications skills., • A desire to pursue a career within an electrical industry.About phs:phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business. phs compliance focuses on helping more than 2,000 UK business customers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

To pursue the settlement of legal costs as soon as practicably possible on a range of Complex Injury claims. A Costs Negotiator should be able to proactively review cases; formulate an initial costs strategy and settlement parameters; provide comprehensive advice to clients; commence early telephone negotiations with opponents; and liaise, as required, with Insurers throughout the life of the file. The Costs Negotiator should be able to establish strong working relationships within the Costs team; the wider Keoghs business; and with our clients through use of excellent oral skills and succinct written communications. The Costs Negotiator will be expected to attain their Objectives as well as Client SLAs and KPIs. Support and mentoring with their Personal Development Plan will be provided to enable technical development and career progression. The Head of Costs is Howard Dean; Technical Director is Elaine Pitt; and Business Unit Director is Amanda Nuttall.The role is with the Legacy Team based in Birmingham, managed by Darren Lee and supported by Paul Edwards. Key Responsibilities You will be responsible for your own caseload, progressing each file from receipt of papers from the Keoghs Motor & Casualty teams to resolution of costs. The role will include: • Proactively reviewing cases to formulate an initial costs strategy and settlement parameter, • Preparing points of dispute and considering replies, • Identifying and documenting strengths and weaknesses of own case and opponent’s costs claimed, • Using the telephone to discuss; put forward meritorious arguments; and negotiate settlement of costs, • Updating reports to clients of progress made in resolving costs claimed, • Dealing with correspondence and telephone calls received within SLAs, • Undertaking periodic reviews of files in line with client requirements, • Settlement of costs within agreed negotiation parameters, • Instructing counsel and attending conferences; detailed assessment hearings; and mediations, remotely and in person., • Attending court for application hearings; detailed assessment hearings and mediations remotely and in person to conduct own advocacy, • Delivery of agreed performance targets; Keoghs quality standards; and client’s SLAs, KPIs and MI requirements, • Delegate assigned tasks to a Paralegal and be fully engaged in their development in terms of technical ability and achievement of objectives, • To ensure compliance with the SRA Standards & Regulations Working Hours • 28 - 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch., • Primary location for this role is Birmingham Office.Skills, Knowledge & Expertise, • 12 months experience as a minimum in a similar costs negotiator role, either for claimant or defendant, handling own caseload., • Degree and/or LPC and/or ALCD, • Previous experience of client liaison - taking instructions and providing advice both verbally and in writing, • Experience of the Detailed Assessment process including preparing Points of Dispute and considering replies., • Good telephone negotiation skills, • An understanding of current cost case law and insurance litigation practice and process., • Ability to use own initiative and make decisions, • Ability to plan and prioritise workloads and to remain calm under pressure, • Excellent listening and verbal communication skills, • Ability to act as part of a team, • Proficient IT skills in Microsoft packages Personal Effectiveness • Team commitment: Values others perspective, • Resilience: Demonstrates self-control, • Passion for growth and improvement: Systematically improves performance, • Embracing Change: Responds positively to change, • Client Care:Works to add value for the client, • Decision Making:Operates within formal authority, • Negotiation, Influence and Persuasion, • Commercial Insight:Considers some commercial implications, • Monitors own performance against objectives set by Team LeaderJob Benefits, • Davies Incentive Plan, • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days), • Simply Health Care Cash Plan, • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing, • Death In Service – after 1 years’ service, • Pension Contribution based 5% Employee / 3% Employer, • Employee Resource Groups, • Employee Volunteering Programme, • Cycle to Work Scheme*, • Tech Scheme*, • Season Ticket Loan*, • Gym Flex*, • Access to Online Discount Sites, • Discounted Gourmet Society Membership, • Discounted Tickets for Merlin Attractions nationwide, • Discounts at local retail outlets *after successfully completing probation

To pursue the settlement of all portal and fixed costs as soon as practicably possible on a range of RTA/EL/PL/ claims.A Fixed Recoverable Costs Negotiator should be able to proactively review cases; formulate an initial costs strategy and settlement parameters; provide comprehensive advice to clients; commence early telephone negotiations with opponents;and liaise, as required, with Insurers throughout the life of the file.The Fixed Recoverable Costs Negotiator should be able to establish strong working relationships within the Costs team;the wider Keoghs business;and with our clients through use of excellent oral skills and succinct written communications. The Fixed Recoverable Costs Negotiator will be expected to attain their Objectives as well as Client SLAs and KPIs.Support and mentoring with their Personal Development Plan will be provided to enable technical development and career progression. The Head of Costs is Howard Dean;Technical Director is Elaine Pitt; and Business Unit Director is Amanda Nuttall. This role is in the Legacy Team based in Birmingham and supported by Paul Edwards. Key Responsibilities You will be responsible for your own caseload, progressing each file from receipt of papers from Keoghs’ Motor and Casualty teams to resolution of costs.The role will include: • Proactively reviewing cases to formulate an initial costs strategy and settlement parameters, • Preparing points of dispute and considering replies, • Identifying and documenting strengths and weaknesses of own case and opponent’s costs claimed, • Using the telephone to discuss;put forward meritorious arguments;and negotiate settlement of costs, • Updating reports to clients of progress made in resolving costs claimed, • Dealing with correspondence and telephone calls received within SLAs, • Undertaking periodic reviews of files in line with client requirements, • Settlement of costs within agreed negotiation parameter, • Instructing counsel and attending conferences;detailed assessment hearings;and mediations, remotely and in person., • Attending court for application hearings;detailed assessment hearings and mediations remotely and in person to conduct own advocacy, • Delivery of agreed performance targets;Keoghs quality standards;and client’s SLAs, KPIs and MI requirements, • Delegate assigned tasks to a Paralegal and be fully engaged in their development in terms of technical ability and achievement of objectives, • To ensure compliance with the SRA Standards & Regulations Working Hours • 28 - 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch, • Primary location for this role is Birmingham OfficeSkills, Knowledge & Expertise, • Ideally will have performed a similar junior costs role, either for claimant or defendant, handling own caseload. Full training and supervision will be provided to any candidate without this experience., • Degree and/or LPC and/or ALCD, • Previous experience of client/customer liaison - taking instructions and providing advice both verbally and in writing, • Knowledge of the Detailed Assessment process and the relevant CPR provisions relating to costs, • Good telephone negotiation skills, • An understanding of current cost case law and insurance litigation practice and process., • Ability to use own initiative and make decisions, • Ability to plan and prioritise workloads and to remain calm under pressure, • Excellent listening and verbal communication skills, • Ability to act as part of a team, • Proficient IT skills in Microsoft packages Personal Effectiveness • Team commitment:Values others perspective, • Resilience:Demonstrates self-control, • Passion for growth and improvement:Systematically improves performance, • Embracing Change:Responds positively to change Business Focus • Client Care:Works to add value for the client, • Decision Making:Operates within formal authority, • Negotiation, Influence and Persuasion, • Commercial Insight:Considers some commercial implications, • Monitors own performance against objectives set by Team LeaderJob Benefits, • Davies Incentive Plan, • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days), • Simply Health Care Cash Plan, • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing, • Death In Service – after 1 years’ service, • Pension Contribution based 5% Employee / 3% Employer, • Employee Resource Groups, • Employee Volunteering Programme, • Cycle to Work Scheme*, • Tech Scheme*, • Season Ticket Loan*, • Gym Flex*, • Access to Online Discount Sites, • Discounted Gourmet Society Membership, • Discounted Tickets for Merlin Attractions nationwide, • Discounts at local retail outlets *after successfully completing probation

Commercial Development ExecutiveLocation - HalesowenSalary - Negotiable + Bonus We are currently looking for a Commercial Development Executive to join the established and welcoming broking team in Halesowen. The Halesowen office is one of the fastest growing retail insurance broker locations with a strong record of providing support and success for all that join them. In short your role will be to understand and approach businesses in terms of their insurance requirements and to design and administer insurance solutions for the protection of their material assets and liabilities. Developing and retaining business you will have access to a wide range of market leading wholesale and inhouse underwriters to competitively place various types of commercial insurance. You will need commercial insurance broking experience and new business development skills alongside a desire to grow a book of business. Support is provided by telemarketing services, dedicated claims handling teams, databases, account handlers, access to leading insurance products and networks. It comes with a generous commission structure. This is a position that provides a good long term platform to service clients and win new business, backed by an international insurance broker presence with market agreements and scale. The day to day: • Deliver against agreed targets and plans., • New Business Quotations, Renewals and MTA's - drive sales and service excellence & retain existing commercial book., • Typical classes of insurance broking cover Liabilities, PI Combined, Commercial Combined, Property Owners, Cyber Liability, D&O, Fleets, Motor Trade, plus others., • Creating a customer-led culture where sales and customer standards, discipline, activities and best practice are delivered., • Ensure you are meeting FCA regulatory requirements, • Able to build long standing relationships with insurers and clients, • Seeking best policy for the customer whilst protecting the insurer, • Prioritise time and attention on high value activities., • Select the best course of action based on the available information What's on offer: • Negotiable basic salary, bonus plus all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.), • Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation)., • Full support for your professional development (including fully funded qualifications) Your Experience: • Relevant commercial insurance broking industry experience., • Desire to win new business, handle renewals and mta's for a range of insurance risks, • Knowledge of company industry types and operating conditions, • Ability to develop and maintain client relationships, • Excellent interpersonal, written and verbal communication skills, • Confident in creating compelling market insurance presentations, • Pro-active and self-motivated, • Planning and organisation skills to meet deadlines, • Attention to detail, • Co-operative and supportive team player

? Shape the Future of Complex Injury Law at Keoghs We’re looking for an ambitious and inspiring Senior Associate / Lead Lawyer to join our Complex Injury team in Birmingham. This is a standout opportunity to step into a leadership role where you will lead, develop and grow a high-performing team, while handling a stimulating caseload of high-value claims. At Keoghs, you’ll be empowered to build your reputation, strengthen client relationships, and play a key role in developing both the team and our wider business. What You’ll Be Doing As Lead Lawyer, you’ll combine technical excellence with people leadership and client development, making a real impact across the firm. Your key responsibilities will include: • Leading, motivating and developing a team of complex injury lawyers (2 direct reports initially, with scope to grow), • Managing a caseload of complex injury claims, primarily RTA with some EL/PL exposure, • Handling large loss cases (250thousand – 1M+), supported by a Technical Director, • Advising clients on indemnity, liability, quantum and claims strategy, • Building and strengthening relationships with key insurance clients and senior claims handlers, • Developing your profile and supporting business development and client growth, • Delivering training internally and to clients, • Attending court hearings, trials and settlement conferences, • Driving team performance through objective setting, regular reviews, and development plans, • Supporting recruitment and team expansion as the function grows, • Ensuring compliance with SRA regulations and firm processesWhat we're looking for ?? Technical Expertise: • Qualified Solicitor with strong Defendant RTA experience, • Proven track record handling high-value complex injury claims, • Experience managing cases 250thousand – 1M+, • Confident in advocacy ?? Leadership Capability: • Proven ability to lead, inspire and develop a team, • Strong communicator, able to deliver feedback and support performance effectively, • Passionate about people development, wellbeing and engagement, • Skilled at delegation and workload management ?? Core Skills: • Confident, proactive and driven, • Excellent communication and client relationship skills, • Strong analytical and decision-making abilities, • Commercially aware with business development acumen, • Highly organised, with the ability to prioritise and meet deadlines ?? Why Join Keoghs? This is more than just a legal role – it’s a chance to shape a team, build client relationships and develop your leadership career in a firm that values innovation and collaboration. You’ll be joining a business that is committed to your growth, success and long-term career development. ? Ready to Lead? If you’re ready to take the next step in your career and make a meaningful impact in a high-performing, forward-thinking team, we’d love to hear from you. Job Benefits • Davies Incentive Plan, • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days), • Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining., • Simply Health Care Cash Plan, • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing, • Death in Service, • Critical Illness Cover, • PHI/Income Protection ( Private health insurance), • Pension Contribution based 5% Employee / 3% Employer, • Cycle to Work Scheme*, • Tech Scheme*, • Season Ticket Loan*, • Gym Flex*, • Access to Online Discount Sites, • Discounted Gourmet Society Membership, • Discounted Tickets for Merlin Attractions nationwide, • Discounts at local retail outlets *after successfully completing probation

Finance Manager. Permanent role. Full-time. Office-based. Sutton Coldfield. £40,000- £45,000 Your new company Finance Manager / Company Accountant Sutton Coldfield, (Office-Based) £40,000 - £45,000 + Benefits A well-established, family-run SME within the retail sector is looking to appoint a hands-on Finance Manager / Company Accountant to support its growing operations. Based in Erdington, this is a fantastic opportunity to join a stable, close-knit business where you can take real ownership of the day-to-day finance function. Your new role Reporting directly to the Finance Director, you will play a key role in managing the day-to-day finances of one arm of the business, allowing senior leadership to focus on strategic growth.This is a varied and practical role, ideal for someone who enjoys working in an SME environment and being involved across all aspects of finance. Key Responsibilities • Production of monthly management accounts with analysis, • Full responsibility for A-Z accounts, • VAT returns and HMRC compliance, • Overseeing day-to-day bookkeeping activities, • Managing sales and purchase ledger, • Processing payment runs and managing cash flow, • Bank reconciliations and balance sheet reconciliations, • Payroll processing (in-house), • Supporting budgeting and forecasting, • Stock and inventory accounting, • Credit control and aged debt management, • Supporting year-end processes and liaising with external accountants, • Ensuring financial controls and processes are maintained and improvedWhat you'll need to succeed, • Experience in a similar Finance Manager / Company Accountant role, • Strong all-round accounting knowledge (AAT / part-qualified / QBE considered), • Comfortable working in a hands-on SME environment, • Experience with VAT, payroll, and management accounts, • Strong attention to detail and organisational skills, • Confident communicator who can work closely with senior stakeholdersWhat you'll get in return, • £40,000 - £45,000 depending on experience, • 23 days holiday + birthday + bank holidays, • Office-based role with potential for 1 day WFH after probation, • Varied role with real ownership and autonomy, • Supportive and friendly working environment, • If you’re looking for a broad and impactful role within a growing SME, we’d love to hear from you. Apply today or contact us for more information.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4801643

The Opportunity Trident are seeking to recruit a chartered building surveyor to join our established team in Birmingham. There is scope for fast career progression, to get involved in the direction of the business, and work with a wide range of clients on differing asset types. The successful candidate would get direct exposure to clients, so that they can understand our client’s aspirations and help us to achieve these. We work with various client types and their representatives when acquiring, improving and managing all types of commercial properties. The successful candidate would also get the opportunity to grow their network of local and National contacts as we work with a variety of property agents, managing agents, solicitors and other property professionals. The opportunity is for a chartered surveyor with good experience of both professional and project work, to include; acquisition and dilapidations surveys and negotiation, planned preventative maintenance, contract administration / project management and statutory compliance. Trident will offer a highly competitive salary package including a range of benefits: • iPhone & Laptop to support our agile & hybrid working policy, • Enhanced maternity / paternity and adoption leave policy (after a successful probationary period), • Competitive private pension scheme (5% employer & minimum 3% employee contribution), • Private Health Care (after 3 months), • Tax-free EOT bonus scheme – after 12 months continuous employment, • Membership to our life insurance scheme (x2 annual salary), • Upon passing probation the company will provide you with a £20.00 monthly allowance to spend on our benefits package provider, Zhoosh, to further enhance your benefits package:, • Top up your pension contributions, • Purchase critical illness cover, in steps of £25,000 up to £250,000 maximum cover, • Purchase life insurance, in steps of £25,000 up to £250,000 maximum cover, • Purchase a bike through our cycle scheme, • Lease an electric car, • Car allowance, • Company and team profit shares, • Career development investment, • Payment of professional fees and membership subscriptions, • Minimum 25 days holiday + bank holidays, • Opportunity to accrue an additional 4 long service days, • Opportunity to buy a maximum of two weeks’ additional annual leave each year, • Electric Car Scheme, • Cycle to Work Scheme, • Perkbox benefits platform, • Company annual staff team building day and regular local social events About Trident In June 2022 Trident proudly became an Employee Ownership Trust. Trident has recently been awarded “Investors in People” Gold accreditation, which demonstrates that our people are our most important asset. Trident’s culture embraces diversity, equality and inclusion (DEI) across our offices and our team enjoy a healthy work life balance that supports physical and mental wellbeing. Trident are B Corp certified and were featured in the Sunday Times, Best Places to Work 2025! We have also partnered up with PREACH Inclusion to implement our DEI Framework. We've meticulously measured our carbon footprint and set a science-based target through SBTi (Science Based Targets Initiative), ensuring our goals are grounded in scientific consensus. Our network of national regional and offices work as a collaborative team to provide the highest level of Building Surveying and Project Management to our enviable client list. Our agile working policy has operated since 2019 and it recognises that work is not just performed “9 to 5” in the office, allowing our staff the flexibility to vary working hours and to work remotely although we encourage staff to attend the office regularly to help promote our core values of team working and collaboration. To Apply Please apply via the LinkedIn job post.

Associate Building Surveyor – Birmingham This consultancy isn’t trying to be the biggest — just the best. With a strong, long-standing presence in Birmingham, they’ve secured a huge pipeline of work from reoccurring clients across commercial, retail, healthcare, and education. They are now opening their doors to an Associate Building Surveyor to help lead project delivery and support a close-knit team with high staff retention, where most Directors have been there 15+ years. What you’ll be doing: • Delivering contract administration, dilapidations, and technical due diligence services, • Supporting some party wall and alteration review instructions, • Managing multiple projects from inception through to completion (up to £5m), • Acting as the key point of contact for clients and stakeholders, • Supporting junior team members and contributing to performance at Associate level What they’re looking for: • MRICS qualified with strong experience in project delivery, • Comfortable leading work across sectors incl. education, commercial, healthcare, and retail, • Confident with JCT contracts and professional services, • Personable, proactive, and able to manage client relationships, • Based within reach of Birmingham with minimal travel required What’s on offer: Salary - £65,000 - £90,000 + Bonus up to £3,500 tax free Pension – Employer matches contributions up to 8%, after probation period Annual Leave – Typically 26 days, plus Bank Holidays and extra days over Christmas/New Year Private Medical Insurance – Provided via Vitality Life & Critical Illness Cover – Employer-sponsored group life and critical illness plans Income Protection Scheme – Group income protection available Dental Insurance – Optional, employee-paid dental cover at competitive rates Well-being Allowance – Supports physical and mental wellness activities Volunteer Leave – One paid day annually for community volunteering Season Ticket & Rental Deposit Loans – Interest-free loan schemes Flexible Working – Hybrid work model (usually 2-3 days in office) with core hours flexibility Performance-Related Profit Sharing – Included within the total compensation package Could you be interested in learning more about this unique opportunity and potentially more? Feel free to apply or call me on my number on my profile.

Title: Commercial Account Executive Location: Solihull Salary: Negotiable + Benefits + Bonus Overview: We are currently looking for a Commercial Account Executive to join the welcoming and experienced team in the Solihull office. This role requires good understanding of client business operations, opportunities, risks and their approach to risk management and insurance. In addition you will need proven experience in the offer and presentation of complex commercial insurancesto secure renewal or new business elements to a clients programme. Relationship management and client service techniques are key to this role. Annual targets revolve around maintaining and achieving income growth on the account via the expansion of your client portfolio's and from any new business. Experience of broking from within a variety of business sectors are welcomed and in return you will receive a career with opportunities, autonomy, stability and good financial rewards. The day to day: • Achieve new business & renewal targets, • Engage with marketing strategy and promptly act on leads., • Develop introducer relationships, • Generate own leads and effectively manage new business pipeline, • Generate cross selling leads for other departments according to target., • Manage ongoing relationships with existing clients ensuring high levels of customer service are provided., • Look to expand account by identifying additional sales opportunities with existing clients, • Attend client visit and complete relevant fact-finding documents in respect of new business., • Renewal business, review last year’s documentation or client register (where applicable) along with current fact-find documentation with the client, updating facts, figures and requirements., • Review demands and needs of clients and advise on the most appropriate insurances to meet these., • Prepare broking notes for new business cases and work with AH to update renewal notes, • Agree broking strategy with broking support and assist in the process where needed., • Review the broking exercise and complete final negotiations with underwriters when needed., • Produce closing instruction in line with company procedures and pass to AH for processing. What’s on offer: • A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.), • Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation)., • Full support for your professional development (including fully funded qualifications) Your Experience: • Requirement of at least 5+ years commercial insurance experience either in broking, • Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies, • Good understanding of commercial insurance products and options, • Acturis insurance broking software knowledge is an advantage, • Commitment to progress towards Cert CII, • Possession of a full driving licence

Position: HR Advisor \n Reports to: CEO & COO\n Location: Sutton Coldfield \n Office-based, full time\n Salary: £32-40K DOE\n Qualification: CIPD Level 5 qualified\n \nWe are currently working with an investor-backed SME that’s going through an exciting period of growth, and they’re looking to welcome a HR Advisor to their team.\n\nThis is a newly created, standalone role where you’ll play a key part in supporting the business as it scales. You’ll partner closely with managers on all people-related matters, helping to ensure HR practices are aligned with the wider business goals.\n \n Key Responsibilities\n \n · Act as the first point of contact for all HR matters across the business\n \n · Provide expert advice to managers on employee relations issues, including disciplinaries, grievances, performance management, and absence\n \n · Manage end-to-end recruitment processes, from role scoping to onboarding\n \n · Develop, review, and implement HR policies and procedures\n \n · Ensure compliance with current employment legislation and best practice\n \n · Support and coach managers to build confidence in people management\n \n · Oversee payroll inputs, benefits administration, and HR records\n \n · Monitor HR metrics and identify trends to support business decisions\n \n · Lead on employee engagement initiatives and culture development including employee wellbeing\n \n · Manage any HR projects and support organisational change as required\n \n Skills & Experience Required\n \n · CIPD Level 5 qualified or actively studying.\n · At least three years in a previous HR role\n · Strong organisational and multitasking skills.\n · High level of accuracy and attention to detail.\n · Confident communicator with excellent interpersonal skills.\n · Proficient in Microsoft Office (Word, Excel, Outlook).\n · Ability to handle confidential information with integrity.\n \n Benefits\n 20 days holiday plus bank holidays, increasing by 1 day per year of service to a\n maximum of 25 days plus bank holidays\n Company pension 3% employer contribution, after initial probation period\n Health benefits package provided, after initial probation period\n \n If you wish to be considered for this role, please email your cv to (url removed) or call me to discuss on (phone number removed).\n \nIf you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities

Architect\n\nLocation: Birmingham\n\nSalary: £34-38,000\n\nA respected architectural practice based in Birmingham is seeking a talented Architect to join its friendly and collaborative studio. The practice delivers projects across a broad range of sectors including Education, Commercial, Leisure, and Healthcare, and has built a strong reputation for providing innovative design solutions and a high standard of client service.\n\nBenefits:\n\n Flexible working arrangements available following successful completion of probation\n Professional subscription fees covered by the practice\n Cycle to work scheme\n Company pension scheme\n Clear opportunities for career development and progression\n\nRole and Responsibilities:\n\n Assist in the delivery of projects across all RIBA work stages from concept through to completion\n Prepare and develop design proposals, technical drawings, and presentation material as part of the wider team\n Liaise with clients, consultants, and contractors to support successful project delivery\n Present design concepts and technical information clearly during meetings and project discussions\n Effectively manage workload across multiple projects to meet deadlines and programme requirements\n\nRequired Skills and Experience:\n\n ARB registered Architect with Part 3 qualification\n Previous post qualification experience working within the UK architectural industry\n Strong working knowledge of Revit within a professional practice environment\n Good design capability supported by strong technical understanding\n* Excellent communication and organisational skills with a professional and collaborative approach\n\nTo apply, please call Sophie on (phone number removed) or alternatively, send your CV across to . I look forward to hearing from you soon

A Debt Recovery Paralegal is required for this full service legal 200 law firm based in central Birmingham. Hybrid work is available after the probation period.\n \n The successful candidate will be able to demonstrate a focus on providing outstanding service to their clients, will be confident with IT, and will be capable of working under their own initiative (albeit, naturally, with appropriate supervision). \n \n Responsibilities for the Debt Recovery Paralegal role:\n\n• Manage a portfolio of defended and disputed accounts from initial query through to resolution.\n • Review evidence, draft legal documentation, and assess case prospects.\n • Prepare court documents including defences, witness statements, applications, consent orders, and pre-action correspondence.\n • Liaise directly with clients to provide advice on case strategy, settlement negotiations, and evidential requirements.\n • Prepare cases for hearings, mediation, and settlement conferences.\n • Handle individual and corporate insolvency processes including: Bankruptcy petitions, Winding-up petitions, Statutory demands and engagement with IVA/CVA proposals\n • Liaise with insolvency practitioners, official receivers, courts, and clients.\n • Track statutory deadlines and ensure compliance with relevant Insolvency Rules.\n • Advise clients on how insolvency affects enforcement and recovery prospects.\n \n Enforcement Responsibilities for the role:\n\n• Advise clients on the most appropriate enforcement options following judgment, considering proportionality, debtor circumstances, and cost effectiveness.\n • Prepare and issue applications for warrants/Writs of Control (County Court & High Court)/Attachment of Earnings Orders/Charging Orders (interim and final)/Third Party Debt Orders/Orders to Attend Court for questioning\n • Liaise with High Court Enforcement Officers, County Court bailiffs, and third-party agencies.\n • Investigate assets, employment status, and financial standing to inform enforcement strategy.\n \n Business Development & Client Engagement:\n\n• The Paralegal will support the team’s business development activity by attending industry events, client meetings and networking sessions as required.\n\nSkills and experience for this Debt Recovery Paralegal role:\n\n• Have a positive approach to teamwork and an ability to develop relationships\n • Have the ability to adapt to a broad range of circumstances and remain calm under pressure\n • Have flexibility to achieve the Team and Organisation’s goals and vision\n • Have a strong desire to learn and widen knowledge\n • Have the ability to act independently to a reasonably high level, but also to work with more experienced partners and fee earners on more complex and specialised matters, as required\n \n If you're a Debt Recovery Paralegal ready to take the next step in your career, apply today. Alternatively, contact Marcus Stevens Senior Recruiter at Law Staff Limited quoting reference 37740\n \n PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION THAT YOUR APPLICATION HAS BEEN RECEIVED.\n In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003

Are you looking to build a career in credit control within a professional services environment, or bring your existing credit experience into a role that offers real flexibility?\nThis role would suit either a junior candidate looking to develop, or an experienced Credit Controller seeking a part time opportunity. \n \nWe're working with a well-established, multi-sector professional services business based in Birmingham City Centre. With a strong UK presence and a busy group finance function, this is a great opportunity to join a supportive finance team where communication, relationship-building and ownership really matter. \n\nWhat You'll Be Doing \nManaging early-stage debt across the ledger, with a focus on 0-90 day balances \nBuilding strong relationships with internal directors and senior stakeholders \nContacting clients by phone and email to support timely payment \nResolving queries and escalating more complex or aged debt where required \nSupporting the Credit Control Supervisor with day-to-day transactional credit activity \nMaintaining accurate records and updates within the finance system \nAssisting with reporting, Excel work and wider finance administration where needed \n \nWhat You'll Bring \nConfidence communicating with clients, directors and senior internal stakeholders \nStrong attention to detail and a proactive approach to chasing debt \nA professional, personable style with the ability to build trust internally and externally \nGood Excel skills, ideally including VLOOKUPs and Pivot Tables \nPrevious credit control experience would be beneficial, but junior candidates with the right attitude will be considered \nExperience within professional services or a relationship-led environment would be advantageous \n \nWhat You'll Get in Return \nSalary sacrifice pension scheme \nCash health plan after probation \nLife assurance \nCycle to work scheme \nAccess to an on-site gym \nRegular social events and a friendly, collaborative working culture \n \nThis is a one-stage interview process and the business is looking to move quickly, ideally with someone starting by early July

ONLi Group are working with a market leading Scaffolding contractor based in the West Midlands. Our client has been a prominent name within the industry, offering services such as contract scaffolding, powered access, scaffolding rental, and sales services.\nDue to continued growth plans and the current Operations Director soon to retire after 40 years service, they now have a requirment for a Scaffolding Operations Manager/ Operations Director to head up their operations team.\nThe Scaffolding Operations Director is a senior strategic role responsible for overseeing all scaffolding and access activities, ensuring projects are safe, compliant, and profitable. They are responsible for managing the operations team, foster client relationships, and improve business profitability.\nKey duties include leading safety culture, managing resources, and driving commercial success.\nKey Responsibilities and Skills\n Operational Leadership: Manage overall scaffolding operations, project delivery, and resource allocation across multiple sites\n Commercial Acumen: Take full responsibility for divisional profitability, budget management, and financial reporting\n Strategic Planning: Develop long-term strategies for growth, business development, and improving service delivery.\n Safety and Compliance: Ensure all scaffolding operations adhere to health & safety legislation and company policies, including high-risk work.\n Team Leadership: Mentor, coach, and manage the performance of Contracts Managers, site managers, supervisors, and Scaffolding operatives.\n Client Management: Nurture relationships with major contractors and key clients to secure new projects and ensure satisfaction\nThis role would suit an experienced Operations Manager or Operations Director with at least 5 years experience in the role with another Scaffolding Contractor. Ideally you will have some experience in working with Tier 1 contractors.\nPoints of Appeal\n- Employee Ownership - Our clients business is employee owned, meaning all employee's are entitled to a profit share after a probation period.\n- You will have an opportunity to lead an excellent team of people\n- A full benefits package\n- You will have the opportunity to work with Tier 1 clients\n- You will have the opportunity to be involved in growth plans\n- Excellent Team environment

Our client is seeking an experienced and passionate Head of Quality Standards & Registered Service Manager to join their Senior Leadership Team.\n\nThis is a pivotal leadership role where you will drive excellence, compliance, quality assurance, and continuous improvement across our supported accommodation services, including Ofsted registered provision.\n\nYou will play a leading role in ensuring our services meet and exceed:\n\n The Supported Accommodation (England) Regulations 2023\n\n The Supported Housing (Regulatory Oversight) Act 2023\n\n Local Authority commissioning requirements and quality standards\n\n Ofsted and Department for Education expectations\n\nAbout the Role\n\nAs Head of Quality Standards & Registered Service Manager, you will provide strategic and operational leadership for supported accommodation quality standards across our organisation.\n\nYou will lead on:\n\n Quality assurance, compliance, and service improvement\n\n Oversight of Ofsted registered supported accommodation services\n\n Regulatory inspections, audits, and reporting\n\n Workforce development, coaching, and supervision of managers\n\n Safeguarding and support standards for looked after children and care leavers\n\n Partnership working with Local Authorities and commissioners\n\n Development of policies, frameworks, and service standards\n\n Business development, tendering, and strategic growth opportunities\n\nYou will also complete the Ofsted registration process as the Registered Service Manager and act as a key point of contact for Ofsted-regulated provision.\n\nWhat We’re Looking For\n\nWe are seeking an experienced leader with strong knowledge of supported accommodation, safeguarding, and regulatory compliance.\n\nEssential Experience & Knowledge\n\n Significant management experience within supported accommodation, housing, youth work, social care, education, probation, or related services\n\n Strong knowledge of Ofsted supported accommodation regulations and quality standards\n\n Experience of leading quality assurance, inspections, audits, and service improvement\n\n Experience of managing and developing staff teams\n\n Strong understanding of safeguarding, Children Looked After (CLA) and care leaver responsibilities\n\n Knowledge of relevant legislation including:\n\n Equalities Act 2010\n\n Care Act 2014\n\n Children Act\n\n Supported Accommodation Regulations 2023\n\n Ability to build effective partnerships with Local Authorities and external stakeholders\n\nOur client is proud of their values-driven culture and commitment to supporting young people. They are looking for a leader who can inspire, empower, and create environments where both staff and young people can thrive.\n\nIn return, our client offers:\n\n The opportunity to influence and shape high-quality services across the West Midlands\n\n A senior leadership role within a respected and innovative organisation\n\n Ongoing professional development and training opportunities\n\n A supportive and inclusive working environment\n\n The chance to make a real difference to the lives of young people\n\nSafeguarding & Equality\n\nOur client is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All successful applicants will be expected to share this commitment.\n\nThey are also committed to equality, diversity, inclusion, and anti-discriminatory practice and welcome applications from all backgrounds and communities.\n\nApply Now\n\nIf you are an experienced leader with the passion, expertise, and commitment to deliver outstanding supported accommodation services for young people, we would love to hear from you on behalf of our client

Inventory Control & Logistics Coordinator\nSalary: £(phone number removed)\nLocation: Office-based (Sutton Coldfield)\n Monday to Friday - 9-5pm\n \nThe Opportunity\n \n Our client - a leading UK-based ecommerce business operating in a high‑value online environment, are looking for an Inventory Control & Logistics Coordinator. This is an exciting opportunity to join our team in this newly created position.\n \n Responsible for inventory management, attending stock takes and undertaking stock adjustments as required, and overseeing all inbound and outbound logistics, ensuring a smooth and efficient movement of goods, providing real time scheduling information to our Goods Inwards and Dispatch teams.\n Duties to include:\n \nResponsible for inventory Management, preparing and attending interim stock takes, undertaking stock write offs and adjustments as required \nBeing responsible for arranging and overseeing all inbound deliveries - working with Couriers and Shipping agents, ensuring adherence to weight/value limits imposed \nPreparing schedules of all inbound deliveries working with the Goods Inwards team to manage daily intake capabilities \nPreparing customs clearance instructions and maintaining schedules of VAT and duties due \nArranging all Special Courier outbound shipments, liaising with customers to provide crew details to facilitate smooth delivery \nReconciliation of Shipments cost to quotes provided, working with the finance team to provide cost information \nRaising queries with Shippers and escalating to claims where required \nOther Ad hoc duties that may be reasonably required The skills that the successful candidate requires include:\n \nAt least 2 years experience in a similar role is essential \nAble to prioritise own workload effectively, with the ability to react to the ever-changing precious metals market and rapid changes in demand \nHave a full understanding of stock audit trails \nAn excellent work ethic with a proactive approach to resolving challenges and exceeding expectations \nMust be computer literate - essential use of Excel and Microsoft Office \nGood communication skills both verbal and online, with an ability to liaise with all departments of the business together with our Suppliers and Service providers. We offer the following:\n \nCompetitive Salary \nCompany pension of 3% \nFree Parking \nHealth scheme benefits \n20 days holiday plus bank holidays which increases with service There would be a six month probation period where training will be given to achieve the required level of knowledge. Upon a successful application, we will request a DBS check as part of our security requirements.\n \n If you wish to be considered for this role, please email your cv to (url removed) or call me to discuss on (phone number removed).\n \nIf you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities

Ocean Freight Coordinator - Birmingham - Up to £35,000\n\nWe are looking for a Ocean Freight & Customs Operator to join our operations team. The role is primarily focused on managing a key ocean freight project between the Czech Republic and the USA, while also supporting UK customs activities, freight pricing, and wider multi-modal operations.\n\nJob type: Permanent\n\nShifts: Monday to Friday\n\nBenefits:\n\nSalary up to £35,000\nStarting annual leave 24 days plus bank holidays and birthday leave (Up to 31 days plus bank holidays & birthday leave with loyalty)\nQuarterly bonus structure\nHybrid working after probation (2 days from home)\n\nKey Responsibilities\n\nManage door-to-door FCL shipments\nCoordinate bookings, collections, and shipment movements with overseas agents and partners.\nCheck and manage shipping documentation.\nProvide regular shipment updates to customers.\nResolve operational issues and maintain shipment visibility.\nComplete job costing, supplier invoice checks, and customer billing.\nProduce KPI and performance reports.\nAct as the main point of contact between customers, agents, carriers, and suppliers.\nObtain and provide ocean freight spot rates.\nPrepare UK import and export customs declarations.\nEnsure compliance with customs procedures and regulations.\nProduce Certificates of Origin, EUR1s, and other trade documentation.\nSupport general freight forwarding operations as required.\nMaintain accurate records within the transport management system.\n\nRequirements\n\nMin 3 years experience in ocean freight forwarding with a UK based freight forwarder\nAbility to manage shipments from start to finish (A-Z).\nExperience preparing import and export customs declarations.\nStrong organisational and communication skills.\nAbility to manage multiple tasks and deadlines.\nSelf-motivated and able to work independently.\nConfident using IT systems and learning new software.\nExperience with cross-trade shipments.\nKnowledge of CFSP and Inward Processing procedures.WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.\n\nWR Logistics is acting as an Employment Agency in relation to this vacancy

Commercial Development Executive Location – Halesowen Salary – Negotiable + Bonus We are currently looking for a Commercial Development Executive to join the established and welcoming broking team in Halesowen. The Halesowen office is one of the fastest growing retail insurance broker locations with a strong record of providing support and success for all that join them. In short your role will be to understand and approach businesses in terms of their insurance requirements and to design and administer insurance solutions for the protection of their material assets and liabilities. Developing and retaining business you will have access to a wide range of market leading wholesale and inhouse underwriters to competitively place various types of commercial insurance. You will need commercial insurance broking experience and new business development skills alongside a desire to grow a book of business. Support is provided by telemarketing services, dedicated claims handling teams, databases, account handlers, access to leading insurance products and networks. It comes with a generous commission structure. This is a position that provides a good long term platform to service clients and win new business, backed by an international insurance broker presence with market agreements and scale. The day to day: • Deliver against agreed targets and plans., • New Business Quotations, Renewals and MTA’s - drive sales and service excellence & retain existing commercial book., • Typical classes of insurance broking cover Liabilities, PI Combined, Commercial Combined, Property Owners, Cyber Liability, D&O, Fleets, Motor Trade, plus others., • Creating a customer-led culture where sales and customer standards, discipline, activities and best practice are delivered., • Ensure you are meeting FCA regulatory requirements, • Able to build long standing relationships with insurers and clients, • Seeking best policy for the customer whilst protecting the insurer, • Prioritise time and attention on high value activities., • Select the best course of action based on the available information What’s on offer: • Negotiable basic salary, bonus plus all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.), • Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation)., • Full support for your professional development (including fully funded qualifications) Your Experience: • Relevant commercial insurance broking industry experience., • Desire to win new business, handle renewals and mta’s for a range of insurance risks, • Knowledge of company industry types and operating conditions, • Ability to develop and maintain client relationships, • Excellent interpersonal, written and verbal communication skills, • Confident in creating compelling market insurance presentations, • Pro-active and self-motivated, • Planning and organisation skills to meet deadlines, • Attention to detail, • Co-operative and supportive team player

IT Sales | Business Development Consultant\nLocation: Edgbaston, Birmingham - Hybrid after initial probation period\nSalary: £(phone number removed)K\nMon-Thurs 8-5.30pm or 8.30-6pm/Fri-8.30-3pm (early finish)\n \nMy client are a specialist recruiter and are looking for ambitious, resilient and commercially minded individuals to join their friendly team as IT Sales Consultants, with a strong focus on sales, business development and generating new client relationships. This role will be heavily focused on selling contract and permanent recruitment solutions to the IT industry.\n \n No recruitment experience required, if you can sell, build relationships, and thrive in a performance-led environment, the rest can be taught. to focus on winning new business, building client relationships, and driving revenue within the IT and technology market.\n \n The Role\n As an IT Business Development Representative, you'll specialise in new business generation and client development, working alongside delivery teams who support candidate sourcing.\n \n You'll be responsible for:\n \nWinning new business across the tech market (SaaS vendors, consultancies, end-users) \nBuilding relationships with senior stakeholders (CTOs, IT Directors, Hiring Managers) \nIdentifying hiring needs across Cloud, DevOps, Data, and Cyber markets \nRunning business development calls, meetings, and client pitches \nManaging and growing your own client portfolio \nSelling contract and permanent recruitment solutions \nNegotiating fees, rates, and commercial terms \nDelivering against revenue and GP targets This is a high-performance, sales-led role, where success is driven by your ability to generate revenue and build long-term partnerships.\n\nWe're keen to hear from candidates with experience in:\n \nIT/Tech sales (SaaS, cloud, MSP, telecoms, IT services) \nB2B sales or consultative solution selling \nBusiness development or account management \nOutbound / new business-focused roles You'll be a strong fit if you are:\n \nCommercially driven and motivated by high earnings \nConfident engaging senior stakeholders \nResilient and comfortable with rejection \nCompetitive, proactive, and results-focused \nInterested in the tech market and building expertise We offer a sales-first career in the fast-growing tech recruitment market, with clear progression and strong earning potential:\n \nUncapped, industry-leading commission \nStructured progression based on performance \nSpecialisation in high-demand tech markets (Cloud, DevOps, Data, Cyber) \nDedicated delivery support so you can focus on business development \nOngoing training and mentoring \nCollaborative, high-performing culture Benefits\n \nAdditional Family First leave days \nEarly Friday finishes \nModern office environment + dog-friendly \nInternational annual Christmas conference \nRegular socials and incentives \nMonthly rewards (extra leave, vouchers, experiences) \nLife assurance + Bike to Work scheme \n If you wish to be considered for this role, please email your cv to (url removed) or call me to discuss on (phone number removed).\n \nIf you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities

Health & Safety Consultant\n\nLocation: Birmingham Office / Home / Site - Hybrid\n\nSalary: Up to £60,000 + benefits\n\nSector: Construction\n\nAn established and growing consultancy is looking to appoint a Health & Safety Consultant to support the delivery of health, safety and compliance services across a diverse portfolio of construction projects across retail, healthcare, commercial and education.\n\nThe role offers a flexible hybrid working approach, allowing consultants to manage their own diary between site visits, home working and occasional office attendance.\n\nThe Role\n\nAs a Health & Safety Consultant, you will support the delivery of CDM and health & safety services across multiple projects, working closely with clients, contractors and design teams to ensure projects are compliant and operating to high safety standards.\n\nKey responsibilities include:\n\n Undertaking site inspections and health & safety audits\n\n Producing clear reports and practical recommendations\n\n Reviewing Construction Phase Plans, RAMS, PCI documentation and H&S Files\n\n Reviewing design risk assessments and supporting the principles of prevention\n\n Monitoring contractor compliance with CDM 2015 and UK H&S legislation\n\n Attending project meetings and providing practical H&S advice\n\n Supporting the preparation of H&S documentation and compliance reports\n\n Assisting with design risk management across projects\n\n Reviewing fire safety documentation and Regulation 38 information\n\n Contributing to client H&S policies, procedures and compliance frameworks\n\nAbout You\n\n 4–6 years’ experience in construction health & safety or CDM advisory\n\n Experience undertaking site inspections, audits and reporting\n\n Strong understanding of CDM 2015 and UK H&S legislation\n\n Experience reviewing RAMS, Construction Phase Plans or H&S documentation\n\n Comfortable attending meetings with contractors, designers and clients\n\n NEBOSH Construction or General Certificate\n\n TechIOSH membership (or working towards)\n\n CSCS card\n\n Full UK driving licence\n\nDesirable\n\n APS membership (Associate level)\n\n Fire Risk Assessment training (e.g. Level 3 FRA)\n\n Experience supporting Principal Designer / CDM duties\n\n Additional training such as SMSTS, SSSTS or Temporary Works\n\nWhat’s on Offer\n\n Salary up to £60,000 depending on experience\n\n 27 days annual leave plus public holidays\n\n Death in Service – 4x salary\n\n Pension – 6% employer contribution (after 3 months)\n\n Vitality Private Healthcare after probation\n\n Hybrid working between home, office and site\n\n Investment in training, CPD and career development\n\nTo apply, please submit your CV or contact us directly for a confidential discussion

Operating on a national basis, this company is searching for a Management Accountant to take ownership of the management accounts and lead a team. What’s in it for you? • Work Hours: Monday to Friday, 9am to 5.30pm, • Salary: £48,000 - £50,000 depending on experience, • Hybrid working following successful probation, • 25 days holiday, • Company pension scheme, • Retail discounts, • Discretionary performance-related bonus Management Accountant Responsibilities: • Prepare management accounts for the company and its subsidiaries, • Ensure that all accruals, prepayments, and depreciation is recorded, • Track inventory levels and costs, and oversee regular stock take processes, • Reconcile VAT, balance sheet accounts, and intercompany transactions, • Work across departments to assist with budgets, • Collaborate with Auditors on year-end reporting and statutory accounts, • Lead and mentor a team, sharing your finance and management accounting knowledge, • Perform regular one-to-ones and performance reviews, and handle all day-to-day team management, • Compile financial data to generate reports and provide actionable insights Management Accountant Skills and Experience: • Fully qualified accountant (CIMA or ACCA) with proven experience producing management accounts and delivering meaningful financial insights, • A natural leader with a track record of developing, mentoring, and inspiring finance teams to perform at their best, • Motivated by fast-paced, high-volume environments and able to prioritise effectively while maintaining accuracy under pressure, • Highly analytical with exceptional attention to detail, enjoying the challenge of diving deep into data to drive informed decisions, • Proactive and self-motivated, confident in taking ownership of responsibilities, tackling challenges head-on, and working independently when required, • Technically proficient with exceptional Excel skills

A well-established architectural practice in Birmingham is seeking a talented and motivated Part 2 Architectural Assistant to join its growing team. With a studio of around 45 professionals, the practice delivers innovative design solutions across a broad range of sectors including commercial, industrial, retail, residential, education, and healthcare.\n\nThis is an excellent opportunity for a Part 2 Assistant with 2–3 years of industry experience to take the next step in their career. You’ll be working on diverse UK projects, contributing to both design and technical stages, and receiving full support through your Part 3 qualification.\n\nKey Responsibilities\n\nAssist in the design and delivery of projects across multiple sectors\n\nProduce high-quality drawings, visuals, and technical documentation\n\nCollaborate with architects, technologists, and consultants throughout all RIBA stages\n\nAttend site visits and client meetings to support project development\n\nContribute to planning applications and building regulation submissions\n\nEngage in design reviews and team discussions\n\nCandidate Requirements\n\nPart 2 qualified with 2–3 years of UK practice experience\n\nStrong design portfolio showcasing creative and technical ability\n\nProficiency in AutoCAD, Revit, and Adobe Creative Suite\n\nGood understanding of UK building regulations and planning processes\n\nExcellent communication and organisational skills\n\nEagerness to progress toward Part 3 qualification with mentorship and support\n\nWhat’s on Offer\n\nSalary in the region of £28,000–£32,000, depending on experience\n\nHybrid working available after a 6-month probation period\n\nSupport through Part 3 course and qualification\n\nCollaborative studio culture with regular CPD and career development\n\nExposure to a wide range of project types and scales\n\nThis is a fantastic opportunity to join a respected Birmingham-based practice known for its thoughtful design, technical excellence, and supportive team environment.\n\nTo apply for this Part 2 Architectural Assistant role, please send your CV and portfolio to Ashley Johnson at Conrad Consulting. For a confidential discussion, contact Ashley directly on (phone number removed)

Customer Retention Executives x6\nBirmingham (Central Location)\nUp to £30,000 p.a. +uncapped bonus (OTE c£33,000+)\nStart date 13th July\n\n Do you thrive on turning challenging conversations into long-term customer relationships?\n\n Are you a confident communicator who enjoys influencing outcomes and delivering solutions?\n\n Would you like to join a growing organisation where your success is recognised and rewarded?\n\nThe Company:\nWe are excited to be working exclusively with our client, who is an ambitious, market-leading organisation experiencing an exciting period of growth and transformation. With a strong reputation for delivering exceptional customer experiences, they are investing heavily in their people, systems and future growth plans.\nAs part of a newly expanding retention team, they are seeking commercially minded Customer Retention Executives who are passionate about customer service and skilled at building lasting customer relationships.\n\nRole & Responsibilities of the Customer Retention Executives:\n\n Take ownership of a portfolio of customer accounts, proactively identifying opportunities to strengthen engagement and maximise customer loyalty.\n\n Use a consultative approach to uncover customer needs, understand challenges and deliver commercially beneficial solutions.\n\n Manage inbound and outbound customer conversations, confidently influencing positive outcomes through effective communication.\n\n Work towards individual and team performance targets, contributing to overall business growth and customer retention objectives.\n\n Maintain accurate customer information and activity records to support effective account management and reporting.\n\n Partner with colleagues across multiple departments to ensure customers receive a seamless and positive experience.\n\n Identify recurring customer trends and feedback opportunities that can help improve service delivery and customer satisfaction.\n\nAbout You as the Customer Retention Executives:\n\n Previous experience within customer retention, account retention, customer success, sales or a contact centre environment.\n\n Confident communicator with an excellent telephone manner and strong listening skills.\n\n Commercially aware with the ability to influence customer decisions positively.\n\n Proactive, resilient and motivated by achieving results.\n\n Able to manage multiple conversations and priorities in a fast-paced environment.\n\n Strong problem-solving skills with a customer-focused approach.\n\nAdditional Benefits:\n\n Uncapped bonus scheme with realistic earnings of £3,000+ per annum.\n\n Hybrid working available following successful completion of probation.\n\n Opportunity to join a growing business with genuine career progression opportunities.\n\n Supportive leadership team and collaborative culture.\n\n * Ongoing training and development.\n\nPlease note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.\n\nWhile we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.\n\nWe are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details

About the opportunity\n\nCostara Travel is a fast-growing travel membership platform that offers members access to exclusive hotel rates. By offering travel savings that are not typically available through public travel websites, Costara helps members unlock greater value from every trip.\n\nThey are now expanding the corporate membership programme, helping businesses offer travel savings as an employee benefit. This is an exciting opportunity to join at an early stage and play a key role in building a high-growth business from the ground up.\n\nWe are seeking an ambitious and commercially driven Business Development Manager to introduce Costara Travel's membership programme to SMEs and organisations across the UK. You'll be responsible for identifying prospects, generating opportunities, building relationships with decision-makers and converting businesses into paying corporate membership customers.\n\nIn particular, you will: \n\nBuild and manage a pipeline of SME and corporate prospects\nEngage business owners, HR teams and key decision-makers\nGenerate new business through LinkedIn, email, phone and networking\nDeliver sales presentations and convert prospects into customers\nGrow Costara's brand presence through LinkedIn and industry events\nDevelop Partnerships with benefit aggregators, platforms and employee benefits providers as an additional route to market.\nDevelop referral partnerships and new routes to market\nMaintain accurate CRM records and pipeline reporting\nProvide market insights to support product development and sales strategyWho we are looking for:\n\nProven B2B sales/business development experience with a track record of winning new business\nExperience selling to SMEs and business decision-makers· · \nStrong communication, networking and relationship-building skills\nAble to build and manage a sales pipeline independently\nOrganised with good CRM and lead management skills\nSelf-motivated, proactive and comfortable working remotely\nFull UK driving licence, own vehicle and willingness to travel\nExperience selling employee benefits, memberships, SaaS or subscription-based products (desirable)\nExperience working with or selling into benefits aggregators, benefits platforms or intermediaries\nExisting SME, HR or business owner network (desirable)\nStart-up, travel industry or membership business experience (desirable)Why you will love working here:\n\nRemote and flexible working environment \nA basic salary of £40,000 + performance-based bonus of up to 10% of annual salary \nOpportunity to help shape a business from the ground up \nGenerous holiday package: 28 days of paid holiday (including bank holidays), increasing to 33 days with long service \n5 paid ‘Me' days per year (after successful completion of 4 month probation) \nAdditional day off for your birthday \nWorkplace pension scheme \nIn-house coaching programme \nComprehensive training to help you succeed in your role \nEmployee Assistance Programme, including wellbeing support \nMindfulness and meditation courses \nRegular online events \nIn-person company events (twice per year) \nAccess to free qualified financial advisors \nPension hunter services \nVirtual GP appointments \nYearly allowance for eye tests, dental additional therapies \nShopping discounts \nStream - savings plans and early access to earned salary \nCharity donation scheme - company matches employee donations \nVolunteering opportunities \nDiscounts on personal holidays \nAdditional optional dental plan

Senior SCADA Engineer\nLocation: Midlands\nType: Permanent, Full-Time \nSalary: Competitive, dependent on experience\n\nHolt Engineering is representing a leading European renewable energy company specialising in the development and construction of large-scale solar PV power plants and hybrid energy systems. The organisation delivers end-to-end energy infrastructure solutions across engineering, manufacturing, construction, and operations, with a strong track record in utility-scale solar projects throughout Europe and internationally.\n\n Due to continued growth within the UK market, our client is seeking an experienced SCADA Senior Engineer to support the delivery and operation of large-scale Solar PV and Hybrid Energy projects.\n\n Responsibilities\n\nDevelop, design, standardise and implement SCADA and Monitoring Systems for utility-scale Solar PV power plants\nProduce cost estimates and support procurement activities for SCADA systems, Power Plant Controllers and associated IT infrastructure\nSpecify monitoring systems, meteorological stations, weather sensors, PLCs, fibre optic ring network architectures, HMIs and associated communication equipment in collaboration with project stakeholders\nConduct on-site inspections and ensure the correct operation of hardware and software systems\nWork closely with SCADA suppliers to validate the functionality of site SCADA systems, PV Plant Controllers and HMIs\nCoordinate with site engineers during installation and commissioning phases, producing commissioning documentation, as-built drawings, operator manuals and training materials\nSupport operational monitoring teams by analysing plant performance and output data during commercial operations\nAssist with root cause analysis and technical investigations, including warranty-related claims\nProvide technical support during maintenance and troubleshooting activities where requiredRequirements\n\nStrong knowledge of SCADA and communication system design, including SCADA architectures, IT networks and associated components such as servers, PLCs, routers, modems and data loggers\nHands-on experience in the implementation and commissioning of SCADA and communication systems\nPrevious experience within the Solar PV or renewable energy sector\nKnowledge of standards such as IEC 61724 and ISO27001 would be advantageous\nProficiency with Microsoft Office, AutoCAD and E-Plan software\nStrong communication and stakeholder management skills\nGood negotiation and coordination abilities\nExcellent English language skills, both written and verbalWhat’s on Offer\n\nFull-time permanent employment\nCompetitive salary package including car allowance and bonus\nPrivate medical insurance\nCompany pension scheme with employer contribution following probation\nOpportunity to work within a collaborative and fast-growing renewable energy environment\nHybrid working opportunities available

Vacancy No 5557\n\nJob Title CUSTOMER SERVICE ADVISOR (MEA)\n\nLocation: WEST MIDLANDS | BIRMINGHAM\n\nJob Description\n\nAre you an experienced international B2B order management and customer service professional with hands-on export, sales support or dealer support experience?\n\nDo you take pride in managing complex customer requirements accurately, coordinating international orders and ensuring every enquiry is progressed through to successful completion?\n\nThis is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service.\n\nThis is not a traditional call centre position. It is a commercially focused international customer service, export and order management role where you will take responsibility for sales orders, quotations, dealer enquiries, export documentation and shipment coordination across the Middle East, Mediterranean and Africa.\n\nWorking within an established UK and EMEA customer service team, you will build trusted relationships with international customers, dealers, account managers, logistics partners and colleagues across production, warehousing, despatch and the wider international business.\n\nThe role offers stability, structured training, hybrid working following probation and genuine scope to develop your international customer service, export, systems and commercial knowledge within a supportive and collaborative environment.\n\nThe Role\n\nYou will act as a key point of contact for customers and dealers across the Middle East, Mediterranean and Africa, ensuring international quotations and orders are managed accurately from initial enquiry through to successful delivery.\n\nThe position combines international order management, customer service, export administration, dealer support, sales support and internal coordination.\n\nSuccess will depend on accuracy, ownership and clear communication, together with the ability to remain calm and focused on solutions when managing changing priorities, documentation requirements and international delivery challenges.\n\nThis is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers and dealers informed and ensure actions are followed through without unnecessary delay.\n\nResponsibilities\n\n Input, manage and monitor international quotations and sales orders from initial enquiry through to fulfilment\n\n Provide professional customer service and order support to customers and dealers across the Middle East, Mediterranean and Africa\n\n Maintain accurate customer, pricing, stock, delivery and order information across internal business systems\n\n Review the order book regularly and identify issues requiring action, escalation or customer communication\n\n Prepare, process and validate export documentation to support accurate and compliant international shipments\n\n Coordinate Ex Works logistics and high volume shipments in line with relevant market import and export requirements\n\n Liaise with customers, dealers, logistics partners, account managers, production, warehousing and despatch to support successful delivery\n\n Provide clear and timely information regarding products, pricing, stock availability, lead times, quotations and delivery arrangements\n\n Manage customer and dealer enquiries professionally and take ownership of issues through to resolution\n\n Maintain accurate customer and sales activity records using CRM, ERP and internal business systems\n\n Support account managers throughout the specification, quotation and order process while building strong relationships across different countries and cultures\n\n Work to agreed service standards, communicate customer feedback internally and identify opportunities to improve processes and the wider international customer experience\n\nKnowledge, Skills and Experience Required\n\nTo be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period.\n\nEssential experience and attributes include:\n\n Relevant experience within international B2B order management, customer service, export administration, international sales support, dealer support or a related position\n\n Hands on experience supporting international customers or dealers and managing orders through to delivery or fulfilment\n\n Practical experience preparing, processing or managing export documentation\n\n Experience raising and processing quotations and sales orders\n\n A clear understanding of international order management, customer communication and internal coordination\n\n Experience within an office based customer service, export or commercial support environment\n\n Confident and professional written and verbal communication skills\n\n Ability to manage multiple international orders, enquiries and priorities without compromising accuracy\n\n Strong attention to detail and a structured, organised approach\n\n Experience using an ERP, CRM or order management system\n\n Commercial awareness and the confidence to hold detailed customer and dealer conversations\n\n Ability to remain calm under pressure, take ownership and see actions through from beginning to completion\n\nExperience coordinating Ex Works shipments, working with freight forwarders or supporting customers across multiple international markets would be highly advantageous.\n\nExperience using JD Edwards, Salesforce, Oracle or a comparable system would also be beneficial, although full systems training will be provided.\n\nPrevious experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another product led B2B environment would be beneficial but is not essential.\n\nDirect experience supporting customers or dealers across the Middle East, Mediterranean or Africa would be advantageous. Strong international export and dealer support experience across other global markets will also be considered.\n\nThe Person\n\nThis role will suit someone who is commercially aware, internationally minded and takes genuine pride in delivering an excellent customer experience.\n\nYou will be organised, methodical and attentive to detail, with the confidence to build effective relationships with customers, dealers, account managers and colleagues across different departments, countries and cultures.\n\nYou will be comfortable working within established export and order management processes while also demonstrating initiative when dealing with customer enquiries, documentation requirements, shipment challenges and changing priorities.\n\nThe successful candidate will bring a positive, hardworking and resilient attitude and will be motivated to become a trusted member of the wider international team.\n\nWhat Success Looks Like\n\nDuring the first 3 to 6 months, you will be expected to:\n\nIntegrate positively into the MEA and wider EMEA customer service team\n\nDevelop a strong understanding of the company’s products, customers, dealers, systems and international order processes\n\nBuild effective relationships with international customers, dealers, account managers and internal stakeholders\n\nDemonstrate accuracy, ownership and confidence when managing international orders, export documentation and customer enquiries\n\nCommunicate proactively across different countries, departments and time zones while consistently delivering high standards of service\n\nWhat’s in it for you?\n\nStrong basic salary of £30,000 to £35,000 depending on experience\n\n10% bonus potential based on company and regional performance\n\nWorking hours of 7:00am to 3:30pm, reflecting the time difference across the MEA region\n\nHybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home\n\n25 days holiday, increasing to 27 days after 5 years’ service, plus bank holidays\n\nOption to purchase up to 5 additional holiday days each year\n\nCompany pension with employer contributions matched up to 6%\n\nHealth Cash Plan and access to an on-site gym\n\nFull product and systems training\n\nSupportive and internationally connected team environment\n\nGenuine long-term career development and progression opportunities\n\nSRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

Vacancy No 5556\nJob Title CUSTOMER SERVICE ADVISOR (UK)\nLocation: WEST MIDLANDS | BIRMINGHAM\nJob Description\nAre you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion?\nThis is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service.\nThis is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment.\nWorking within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business.\nThe role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment.\nThe Role\nYou will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery.\nThe position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change.\nAlthough the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay.\nResponsibilities\n Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment\n Maintain accurate customer, pricing, stock, delivery and order information across internal systems\n Review the order book regularly and identify any potential issues requiring action or customer communication\n Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies\n Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery\n Manage customer enquiries professionally through telephone, email and other communication channels\n Take ownership of customer issues and ensure they are progressed efficiently through to resolution\n Maintain accurate customer and sales activity records using CRM, ERP and internal business systems\n Support account managers throughout the specification, quotation and order process\n Build strong and professional relationships with internal and external customers\n Coordinate product samples through to despatch and follow up where required\n Work to agreed service levels, response times and quality standards\n Act as an internal voice of the customer and communicate relevant feedback across the business\n Identify practical opportunities to improve processes, service quality and the wider customer experience\nKnowledge, Skills and Experience Required\nTo be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period.\nEssential experience and attributes include:\n Ideally 3 years’ relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position\n Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment\n Experience raising and processing quotations and sales orders\n A clear understanding of order management, customer communication and internal coordination\n Experience working within an office-based customer service or commercial support environment\n Confident and professional written and verbal communication skills\n Ability to manage multiple orders, enquiries and priorities without compromising accuracy\n Strong attention to detail and a structured, organised approach\n Experience using an ERP, CRM or order management system\n Commercial awareness and the confidence to hold detailed customer conversations\n Ability to remain calm, positive and solutions-focused when working under pressure\n A tenacious approach with the ability to take ownership from beginning to completion\n * Strong working knowledge of Microsoft Office applications\nExperience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided.\nPrevious experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential.\nThe Person\nThis role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion.\nYou will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries.\nYou will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities.\nThe successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team.\nWhat Success Looks Like\nDuring the first 3 to 6 months, you will be expected to:\nIntegrate positively into the UK and wider EMEA customer service team\nDevelop a strong understanding of the company’s products, customers, systems and order processes\nBuild effective relationships with customers, account managers and internal stakeholders\nDemonstrate accuracy, ownership and clear communication across customer enquiries and orders\nShow the attitude, focus and commitment required to deliver consistently high standards of service\nWhat’s in it for you?\nStrong basic salary of £30,000 to £33,000 depending on experience\nSome flexibility for an exceptional candidate with particularly relevant experience\n10% bonus potential based on company and regional performance\nWorking hours of 8:30am to 5:00pm with 1 hour for lunch\nHybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home\n25 days holiday, increasing to 27 days after 5 years’ service, plus bank holidays\nOption to purchase up to 5 additional holiday days each year\nCompany pension with employer contributions matched up to 6%\nHealth Cash Plan\nAccess to an on-site gym\nFull product and systems training\nSupportive and internationally connected team environment\nGenuine long-term career development and progression opportunities\nSRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

Energy Sales | Business Development Consultant\n Location: Edgbaston, Birmingham - Hybrid after initial probation period\n Salary: £(phone number removed)K\n Mon-Thurs 8-5.30pm or 8.30-6pm/Fri-8.30-3pm (early finish)\n \n My client are a specialist recruiter and are looking for ambitious, resilient and commercially minded individuals to join their friendly team as Energy Sales Consultants, with a strong focus on sales, business development and generating new client relationships. This role will be heavily focused on selling contract and permanent recruitment solutions to the energy, renewables and utilities industries. No recruitment experience required, if you can sell, build relationships, and thrive in a performance-led environment, the rest can be taught. \n \n The role\n As an Energy Sales Consultant, you'll be trained to become a full 360 consultant, with a strong emphasis on the sales and revenue-generating side of recruitment within the energy, renewables and utilities industries across the country. You'll work closely with experienced managers and top billers who will coach you 1:1 and support your development. \n \n You'll learn how to:\n \nProactively win new business and develop new client relationships \nIdentify sales opportunities within your market \nConduct business development calls and meetings with decision-makers \nBuild and manage your own client portfolio \nNegotiate fees, terms, and offers \nDeliver against revenue and billing targets \nManage the full recruitment lifecycle from client acquisition to placement This is a fast-paced, target-driven role where your effort directly impacts your earnings and progression.\n \n We're particularly keen to hear from people with experience in:\n \nB2B sales (energy, utilities, telecoms, SaaS, professional services, etc.) \nBusiness development or account management \nOutbound / phone-based sales environments \nEstate agency, lettings, or property sales \nAny role where you've worked to KPIs, targets, or commission You'll be a strong fit if you are:\n \nCommercially driven and money-motivated \nConfident speaking to senior stakeholders \nResilient and comfortable with rejection \nCompetitive, proactive, and results-focused \nKeen to build a long-term career, not just a job We offer:\n \nClear, structured career progression based on performance \nUncapped, industry-leading commission scheme \nProven success stories including board members who started as consultants \nComprehensive sales and recruitment training \nOngoing mentoring from experienced leaders \nA collaborative, high-performing culture that celebrates success Benefits\nAlongside a competitive base salary and uncapped commission, you'll enjoy:\n \nAdditional Family First leave days \nEarly Friday finishes \nFriendly, modern office environment \nBring your dog to work \nInternational annual Christmas conferences (previous destinations include Malta, Dubai, Havana & Rio de Janeiro) \nRegular socials and team events \nMonthly "Spin the Wheel" rewards for exceptional performance (extra holiday, coffee treats, restaurant & experience vouchers) \nLife assurance policy \nBike to Work Scheme If you wish to be considered for this role, please email your cv to (url removed) or call me to discuss on (phone number removed).\n \nIf you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities

Salary: £28,000-£39,950 plus uncapped commission with no threshold!\n\nAt TeacherActive, we’re looking for an ambitious, driven Recruitment Consultant to join our energetic team. Whether you’re an experienced recruiter or come from a strong sales or customer focused background, this is your opportunity to thrive in a high performing, people first business.\n\nOur Culture:\n\nWe’re a passionate, high-energy team that connects talented educators with exciting opportunities. Our office is fun, fast-paced, and supportive, with a reputation as a market leader in education recruitment. Hard work is rewarded, and progression is encouraged.\n\nWhat Makes Us Different:\n\nHere at TeacherActive, we pride ourselves on our market leading training and development pathway. When you join us, you’ll take part in our 12-week induction and enter our Training Academy, designed to give you the confidence, skills, and knowledge you need to excel. You’ll also receive ongoing coaching from our expert Sales Coach, access to industry leading learning tools, and continuous opportunities to refine your craft. We don’t just train you, we invest in you.\n\nWe've Welcomed Talent From a Variety of Backgrounds:\n\nMany of our top performing consultants joined us from backgrounds such as field sales, account management, business development, outbound sales, and door-to-door fundraising roles. If you’re confident working towards targets, enjoy building relationships, and thrive in a dynamic environment, we’d love to hear from you.\n\nThe Role: Recruitment Consultant\n\nAs a 360 Recruitment Consultant, you’ll manage your own desk and be responsible for:\n\nDeveloping new business and selling recruitment services\n\nBuilding relationships with schools and understanding their hiring needs\n\nVisiting clients and attending networking events\n\nSourcing, interviewing, and placing high-quality candidates\n\nManaging your candidate pool and database\n\nMeeting agreed KPIs and targets\n\nWorking with sales and compliance teams to ensure smooth onboarding\n\nWhat We’re Looking For\n\nIf you’re driven by results and enjoy working in a buzzing, target-led role, you’ll thrive here. We value:\n\nDetermination, motivation, and resilience\n\nExperience working towards KPIs and targets\n\nCustomer-facing or sales experience\n\nStrong communication and relationship-building skills\n\nExcellent organisation and attention to detail\n\nConfident negotiation skills\n\nA willingness to learn and take feedback on board\n\nThe Benefits:\n\nUncapped commission with no threshold- earn from every placement from your first day!\n\nClear career progression and promotion opportunities in a fast growing, performance driven business\n\nSalary increments earnt throughout the year as you bill!\n\n23 days annual leave + 8 bank holidays (increasing with service - 1 day per year of service up to a maximum of 30 days (PLUS the extra days below...)\n\nAn extra day off for your birthday\n\n1 life admin day/yr to use when you need it!\n\nReduced working hours during school holidays for a better work life balance (typically 4-6 hour shifts)\n\nContributory Pension Scheme (5% Employee, 3% Employer)\n\nCharity day - a paid day/yr to volunteer where you choose\n\n40 days work from home allowance per year (after passing probation)\n\nRegular company events and celebrations because success deserves recognition!\n\nWorking Hours:\n\nIn term time, Monday to Friday: 1x (phone number removed)pm, 2x 7.30-5pm, 2x (phone number removed)pm\n\nReduced hours in school holidays, (Typically between 4-6 hour shifts)\n\nOffice based full time (Work from home days available after passing probation)\n\nIf you need any further information about the role then please feel free to contact the Talent Acquisition team on (phone number removed).\n\nAT01

Customer Service Specialist\nBirmingham central (hybrid after probation)\nC £30,000 Negitiable, Dep on Exp + 10% Bonus + fantastic Benefits package (see below)\nWorking Hours: 8:30 - 5.00\nAre you passionate about delivering world-class customer service while navigating the fast-paced world of logistics?\nWe’re looking for an experienced Customer Service professional who can provide exceptional support to valued Clients. We are seeking someone who is passionate about service and will always put the Customer first. Someone who understands the logistics of getting products out to the market and the problems that can be incurred.\nWorking in this role, you will be:\n Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service.\n Being responsible for the order management, including placing orders and providing accurate pricing and quotes.\n Working closely with the external Sales team, international factories and supply chain contacts.\nWe are seeking outstanding candidates who can demonstrate:\n Proven experience in Customer Service and sales order processing, with exceptional communication skills both verbally and written\n Someone who enjoys working in a fast paced environment, with a confident telephone manner, who enjoys building relationships both internally and with Clients.\n Fabulous organisational skills and someone who is detail-focused and able to juggle multiple international shipments and timelines.\nIt’s a fabulous company and you will be rewarded with an excellent Benefits package including:\n10% bonus potential, defined contribution pension plan – employer contribution 6%, 25 days holiday increasing to 27 after 5 years’ service, Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months service. Health Cash Plan – standard benefits covered by the company but also opportunity to upgrade benefits at employee cost. Death in service benefit – x4 annual salary.\nThere is potential for hybrid working after initial training period of minimum of 3 months.\nIf you feel you have the relevant skills and experience and want to work for a well respected global market leader, please get in touch ASAP.\nThe team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.\nYour application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.\nYou will be contacted by Plum Personnel within 48-hours of your job application if you are selected.\nIf you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.\nIf you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly

Title: Commercial Insurance Account Executive Location: Halesowen / Birmingham Salary: Negotiable + Benefits + Bonus Overview: We are currently looking for an experienced Commercial Insurance Account Executive to join the professional and welcoming team based out of the Halesowen office. At Halesowen we have a depth of experience that enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection. The purpose of this role is to generate & maintain income in line with agreed targets. This includes client visits where appropriate, understanding the prospects business risks and their approach to insurance and designing the most cost effective insurance programme to meet their requirements. You will service designated clients and understand their business risks and approach to insurance. Provide quality advice to clients and attend client meetings as and when requested. Maintain and increase income from existing clients and develop new opportunities in accordance with agreed targets. This is a good long term opportunity that will suit an experienced Executive with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities. The day to day: • Visits to prospects to obtain relevant information to enable quotations to be obtained., • Negotiate/broke business with insurers with a view to arranging appropriate cover at a competitive premium., • Follow-up visits to prospects to report back on our findings with a view to obtaining prospect’s agreement to appointing Berkeley Insurance Group., • Understand prospect’s situation, opportunities and threats and design appropriate solutions., • Produce New Business from own sources and through referrals and pro-active sales activity., • Make recommendations for insurance based on information gathered from prospect., • Service designated existing clients of Berkeley Insurance Group, ensuring that they are retained and the company’s income is maintained/developed, including client visits, passing files/instructions to appropriate staff, • Take instructions relating to the provision of insurance cover from clients and pass to Account Handler where allocated., • Give instructions to insurers when necessary., • Recommend improvements to insurance programme and highlight any gaps in cover, ensuring that quotations are obtained for any new policies., • Maintain effective credit control in respect of allocated clients., • Liaise with Claims Handlers., • Work closely with Account Handlers to provide highest standards of service to prospects and existing clients., • Deal with any other client issues that may arise, referring to the appropriate person when the enquiry falls outside your own knowledge and experience., • Be aware of market conditions and the strengths and weaknesses of competitors., • Be conversant with Company Procedures manual and the requirements of the FCA Rules and to implement and maintain procedures as stipulated., • Carry out all duties and processes in accordance with the Rules of the FCA and any other applicable Codes of Practice. What’s on offer: • A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.), • Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation)., • Full support for your professional development (including fully funded qualifications) Your Experience: • A thorough knowledge of UK commercial insurance broking, market practice and technical matters., • Strong team player, who will work closely with immediate team and other colleagues and stakeholders., • Sophisticated negotiating and influencing skills., • Outstanding communication and presentation skills., • Behaviour that inspires the trust and respect of team mates and key stakeholders., • Committed to continuous improvement and to adopting new working practices to raise standards of quality and efficiency., • Self-motivated and driven.

Job Title: Customer Service Executive (Danish Speaking)\nDepartment: Operations\nReports To: Global Customer Services Manager\nLocation: Central Birmingham (Hybrid available after successful probation)\nContract Type: Full-Time, Permanent\nDirect Reports: None\nAbout Our Client\nOut client partners with home insurers to deploy smart solutions that reduce claims and risk. At the heart of our operations is our flagship IoT product developed for our client – a patented, self-install water leak detection device that helps protect homes from costly water damage.\nWater damage is the leading cause of home insurance claims, costing around $17bn annually across the US and UK. Our client’s device is already delivering impact through partnerships with major insurance brands such as Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries.\nThe Role\nOur client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to play a key role in delivering world-class customer support for our client.\nYou’ll support customers who use our client’s leak detection product, handle alerts, book engineer visits, and troubleshoot technical issues with the device and app. This role is hands-on, cross-functional, and ideal for someone who enjoys blending technical problem-solving with exceptional service.\nKey Responsibilities\n Respond to customer queries related to the product and app\n Manage customer interactions in the event of a leak alert\n Handle job bookings and take payments when required\n Schedule appointments and coordinate with the engineering team\n Use the CRM system to manage support tickets, track customer journeys, and escalate issues to the product or technical teams\n Communicate clearly and professionally with customers, colleagues, and management\n Provide insight and feedback on the customer experience and product functionality\nNote: Fluency in Danish is essential for this role.\nWhat We're Looking For\nEssential Skills & Experience\n Minimum 2 years in a technical customer support role\n Strong verbal and written communication skills\n Experience supporting tech products in a customer-facing environment\n Confident working with Apple and Android operating systems\n Well-organised with strong problem-solving and analytical skills\n Positive, proactive, and solution-oriented approach\n Ability to troubleshoot effectively and follow structured procedures\n Naturally curious and innovative mindset\nDesirable\n Knowledge of domestic plumbing and heating systems\n Experience working with insurance or financial services products\nAdditional Details\n Location: Central Birmingham\n Work Model: Hybrid (upon successful completion of probation)\n Reports To: Global Customer Services Manager\n * Direct Reports: None\nArdour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.\nCandidates must be eligible to live and work in the UK.\nFor the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.\n#Customerservice\n#insurance\n#Opentowork\n#Danish

Multimodal Freight & Customs Operator\n\nBirmingham (B11)\n\nOur client is an independent freight forwarder specialist within road and ocean freight, customs brokerage, and bespoke logistics solutions.\n\nRole Overview\n\nFocus on control tower coordination of ocean FCL shipments (CZ–US), alongside international freight operations, UK customs clearance, ocean pricing, and wider multi modal support.\n\nKey Responsibilities:\n\nPrimary (CZ–US FCL Project):\n\n Manage end-to-end (door-to-door) FCL shipments via overseas agents\n\n Arrange vessel bookings and origin collections with Czech partners\n\n Review shipping documentation (B/L, invoices, packing lists, clearance docs)\n\n Provide shipment tracking, updates, and issue resolution\n\n Handle job costing (supplier invoicing, customer billing, incidental costs)\n\n Maintain KPI reporting for key accounts\n\n Act as central contact between shippers, consignees, agents, and carriers\n\nSupporting:\n\n Ocean freight pricing and procurement (spot rates)\n\n Prepare UK import/export customs declarations (including CFSP / Inward Processing)\n\n Ensure customs compliance\n\n Produce Chamber of Commerce documents (COO, EUR1)\n\n Support multimodal operations as needed\n\n Maintain accurate data in TMS (Scope)\n\nCandidate Profile\n\nEssential:\n\n Ocean export freight forwarding experience\n\n End-to-end shipment management (A–Z)\n\n Customs declaration experience (import/export)\n\n Strong organisation, communication, and multitasking skills\n\n Ability to work independently in a small team\n\n Confident with IT systems\n\nDesirable:\n\n Cross-trade shipment experience\n\n CFSP / Inward Processing knowledge\n\n US export experience\n\nSystems (advantageous):\nCNS, Destin8, e-Customs (Descartes) Scope (Riege)\n\nSalary & Benefits\n\n £30,000 – £35,000 (DOE)\n\n 24 days holiday + bank holidays + birthday leave (rising to 31 days with service)\n\n Hybrid working (2 days/week from home post-probation – Mon & Wed)\n\n Quarterly bonus (performance-based)\n\n Training and development opportunities\n\n Salary sacrifice car scheme (subject to tenure)

VP, Customer iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: Wework Waterloo, SE1 7ND - Hybrid Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership. The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth. The VP of Customer will lead and grow three critical customer-facing functions at iProov: • Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion., • Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes., • PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals., • Define and execute the end-to-end customer lifecycle strategy across pre-sales, onboarding, adoption, value realisation, and renewal., • Lead, inspire, and develop high-performing leaders across Customer Success, Customer Value Enablement, and PreSales., • Build scalable processes, metrics, and playbooks that align with iProov’s growth ambitions and global expansion., • Serve as the executive voice of the customer, influencing commercial strategy and product roadmap decisions., • Champion a customer value-first mindset, ensuring measurable ROI for customers., • Oversee the technical design and solutioning process, ensuring architectural integrity and scalability., • Drive best-in-class onboarding, enablement, and adoption programs to maximise time-to-value and retention., • Partner closely with Sales to deliver pre-sales excellence, competitive differentiation, and accelerated deal velocity., • Own key metrics including Net Revenue Retention (NRR), expansion revenue, and churn mitigation., • Identify early warning signals in accounts and proactively address risks to health, satisfaction, and revenue., • Act as a bridge between customers, Product, Engineering, and Marketing to ensure our solutions address market needs and competitive pressures., • Represent the voice of the customer in executive forums and during strategic planning cycles., • Ensure our service delivery model scales efficiently as we grow across new markets and regions., • Extensive technical and commercial background with hands-on experience in sales engineering, solution architecture, or presales consulting, ideally within enterprise SaaS, cybersecurity, biometric authentication, or identity verification., • Proven track record of driving customer satisfaction, retention, and expansion in a technology-led environment, with measurable impact on NRR and growth metrics., • Strong grasp of architectural patterns, APIs, SDKs, integrations, and security principles, with the ability to guide customers through technical decision-making and coach teams to deliver high-quality solutions., • Demonstrated ability to lead technical solutioning efforts — from discovery and requirements gathering through solution design, technical validation, and executive presentation — while translating complex concepts into clear business outcomes for C-level stakeholders., • Experience in building, scaling, and maturing PreSales, Customer Success, and Solution Architecture functions, creating operational playbooks and processes that improve deal velocity, win rates, and time-to-value., • Exceptional leadership and people development skills, with a proven ability to coach and grow Heads of PreSales and Customer Value Enablement into high-performing, empowered leaders., • Strategic thinker who can align customer needs with business objectives, influencing roadmap and go-to-market strategy., • Data-driven mindset with experience using CRM tools (Salesforce preferred), customer success platforms, and health analytics to track performance and identify risks and opportunities., • Executive presence with excellent communication and interpersonal skills, capable of influencing stakeholders across Sales, Product, Engineering, and C-Suite., • Thrives in a fast-paced, scale-up environment, balancing strategic oversight with rolling up your sleeves to unblock complex opportunities or escalations., • Customer-obsessed and passionate about delivering exceptional experiences, always looking for innovative ways to add value, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Tech Ops Analyst About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Service Management Location: London, UK (Hybrid Working Model - at least twice a week in the office) Comp: Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical queries, provide timely and accurate responses, and help protect iProov’s brand. Strong communication and problem-solving skills are essential, as you’ll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact • Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution, • Perform 1st line application support to all incoming tickets to the customer service desk: triaging, diagnosing, troubleshooting, resolving where possible, and managing escalations to second line Technical Support Engineers and then third-line support when required, • After guidance and mentoring from a Senior Process Automation Engineer, you'll begin by handling basic fixes within the Appian platform., • For context, Appian is a low-code development platform that allows iProov to rapidly build custom business applications with minimal coding. It's primarily used to automate complex workflows, manage cases, and support business process management (BPM)., • Manage and maintain our customer knowledge base, identifying any gaps that need to be closed on frequently asked queries, • Collaborate with other teams in iProov to address customer and partner queries that involve cross functional team interaction, • Act as a liaison between technical teams and business stakeholders, translating technical issues into business impact., • Communicate incident and problem management updates to relevant stakeholders., • Identify and analyse incident data to identify underlying recurring issues and propose preventative measures as part of continual service improvement., • Prepare post-incident reports and conduct incident review meetings with stakeholders., • Maintain a problem management database to track and document root causes and resolutions., • Tracking all problem records and appropriate actions through to resolution involving the management E2E of internal improvement initiatives, • Chairing regular Problem review boards and tracking problem record progress, • Support and participate in audits where necessary What we would like to see from you • Experience with data analysis tools and techniques to extract meaningful insights and address problems., • Possess a foundational understanding of the Appian platform and a strong interest in developing deeper expertise in enterprise technologies. We also welcome individuals with limited experience but a clear enthusiasm and willingness to learn., • Confidence in communicating with a wide range of developers and technical resources, • Excellent communication skills with an attention to detail, • Ability to work in a busy environment and “wow” the customer while protecting iProov’s business reputation, • Ability to prioritise tasks and requests while balancing both customer needs and iProov capability, • Be a great team player in a cross functional environment, • Be capable of working independently and handling variable ticket volumes accordingly, • A can-do attitude, eagerness to learn and make an impact Nice to have, but not essential • Basic understanding of Appian objects and their functions, • Active Appian Certified Associate Developer certification, • Willingness to pursue additional certifications as the role evolves, • Foundational knowledge of database concepts, including tables, queries, and basic data modeling Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance checks. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.