Business Operations Manager
4 days ago
Fort Lauderdale
A successful manufacturer of specialty Air Condition systems in the Marine space are looking to hire a Business Operations Manager. The position is in Ft. Lauderdale. The Business Operations Manager is the operational and financial backbone of the company. Paired with a Field Operations counterpart who runs everything on the water, this role owns everything that happens in the office — billing, collections, inventory control, purchasing, quoting, customer experience, ERP, and the administrative team that supports it all. You will also play a central role in integrating acquired companies onto the company's systems and standards. This is a builder's role. You will stand up new programs (PO process, truck-stock accountability, NPS), lead a major ERP migration and put the systems in place that let them confidently scale in revenue. CANDIDATES MUST COME FROM SERVICES INDUSTRY: HVAC,ELECTRICAL, PLUMBING, ETC. (QUALIFIED CANDIDATES NEED ONLY APPLY) EXP WITH BLUE COLLAR SERVICE WORKFORCE EXP RELATED TO USE OF ERP MIGRATION, OPERATING SYSTEMS EXP WITH SET UP MANAGMENT OF INVENTORY EXP WITH SALES PROCESS-QUOTING JOB AND JOB SET UP, COST APPLICATION, CLOSE OUT & BILLING Back-Office Team Leadership • Directly manage the administrative staff (Administrator and Receptionist / Administrator), setting clear expectations, KPIs, and day-to-day priorities., • Work cross-functionally with service coordinators / dispatchers, billing & AR, and parts & inventory — owning the back-office processes they execute even where the reporting line sits elsewhere., • Build the operating rhythm: daily huddles, weekly planning, and crisp hand-offs with Field Operations., • Dramatically compress the billing cycle: invoice within 0-24 hours of service completion on time-and-materials work., • Stand up and enforce a progress-billing cadence on refits and larger projects — mobilization, milestone, and retention billing — so cash keeps pace with work in the water., • Own DSO, AR aging, and collections cadence; partner with accounting to keep cash flowing., • Close the truck-stock black hole: stand up a replenishment, cycle-count, and consumption-tracking program with clear accountability for every technician's truck., • Launch a disciplined Purchase Order process — issuance, approval routing, receiving, three-way match — and manage vendor relationships and terms., • Lead the migration data cleanup, configuration, user training, cutover, and adoption., • After go-live, serve as the system owner — administration, reporting, workflow tuning, integrations, and enhancements., • Own the estimating workflow and ensure quotes and estimates go out rapidly — with published turnaround targets you set and defend., • Track every opportunity from first inquiry through won / lost; install a follow-up cadence so no lead slips through the cracks., • Be hyper-focused on the customer. Build and run a formal NPS program — collecting feedback, reporting results, and closing the loop on every detractor., • Serve as the office-based point of contact for customer escalations; resolve issues quickly and systematically eliminate their root causes., • Serve as a key integration leader as acquires additional HVAC businesses., • Roll out ERP System, PO discipline, inventory standards, billing practices, and customer-experience programs to acquired locations., • Stand up and own a WIP program — revenue forecasting, labor loading, backlog, and margin by job. Required • 5+ years of progressive operations, finance, or service-management leadership — ideally in HVAC, MEP, field services, or a project-based construction or service environment., • Proven track record of leading or being a key contributor on an ERP or Field Service Management implementation, NetSuite, Microsoft Dynamics, or similar)., • Hands-on experience owning AR / DSO, inventory control, purchasing / PO processes, and job costing., • Proven people leadership — hiring, coaching, and managing administrative staff, with the ability to scale the team as the business grows., • Strong Excel and systems fluency; comfortable building reports, dashboards, and clean data models., • Excellent organizational, analytical, and communication skills — able to work directly with customers, captains, crews, technicians, vendors, and executives., • Professional, calm-under-pressure demeanor suited to a service business where customers expect responsiveness., • Bachelor's degree in Business, Finance, Accounting, Operations, or a related field., • Bilingual (English / Spanish)., • Billing cycle: invoices out within 0–24 hours of job close on T&M work; progress-billing cadence in place and adhered to on every project above $25K., • DSO: meaningful reduction versus baseline., • Inventory: truck-stock program live with cycle-count accuracy greater than 95% and quantified shrink reduction., • Purchasing: 100% of purchases flowing through the new PO process with clean three-way match., • ERP System: migration completed cleanly with strong user adoption, • Customer experience: NPS program launched, baseline established, and measurable improvement demonstrated., • Quoting: quote turnaround time under the target you set; opportunity pipeline fully tracked with follow-up discipline., • Full-time, in-office — Fort Lauderdale, FL. Background check and drug screening. Compensation & Benefits • Competitive base salary commensurate with experience., • Leadership Bonus Program tied to operating KPIs., • 100% employer-paid health, dental, vision, and life insurance (employee-only coverage)., • 401(k) with company match., • Paid holidays and PTO.