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Job Description Job Title: Help Desk Analyst Location: Des Moines, IA Join Loffredo Fresh Foods as an Help Desk Analyst based out of our Des Moines Headquarters. We are a local, family-owned food and produce distributor that has proudly served the Midwest region for over 130 years. We distribute to 11 different states across our 6 locations. Loffredo Fresh Foods believes that our employees are the key to a successful future. We are committed to attracting a team that is passionate, innovative, and committed to meeting our customer’s needs. The Help Desk Analyst is responsible for providing help desk support, assisting with network and hardware troubleshooting, and improving IT service delivery across the organization. This role also contributing to cybersecurity efforts and participating in IT projects. The ideal candidate will possess exceptional customer service skills and have a strong foundation in enterprise systems support, help desk operations, and networking. Pay: $55,000 - $60,000 Depending on Experience What We Look For: • Education in a related field (e.g. IT, Computer Science, MIS) or 2+ years of experience in an IT Help Desk or Technical Support role, • Proven ability to provide exceptional customer service, with a focus on resolving technical issues efficiently while maintaining a positive user experience, • Strong knowledge and hands-on experience with Microsoft Windows, Windows Server, and Office 365, • Experience with help desk support and ticketing systems, • Experience with network troubleshooting (e.g., LAN/WAN, switches, IP configuration), • Understanding of cybersecurity principles and compliance basics, • Excellent problem-solving skills with the ability to analyze issues and implement effective solutions, • Strong communication and training abilities for both technical and non-technical users, • Act as the initial point of contact for all help desk requests, ensuring issues are addressed promptly or escalated to the appropriate team when needed, • Oversee help desk ticket resolution, ensuring prompt follow-up and a positive user experience throughout the process, • Support enterprise systems (ERP, WMS, and TMS), ensuring performance, availability, and reliability, • Troubleshoot and resolve network and connectivity issues, • Support and maintain Microsoft 365 tools, including automating business processes using Power Automate and creating workflows with Microsoft Forms, • Track, prioritize, and resolve IT service requests through the helpdesk ticketing system, • Prepare KPI reporting for IT and other departments, • Assist with managing relationships with IT vendors and service providers including weekly status updates, • Identify recurring issues or user difficulties and recommend solutions, process improvements, or system enhancements, • Collaborate with stakeholders to ensure IT systems align with business processes, • Support cybersecurity and compliance efforts, including account access reviews and security alerts, and senior management reporting, • Create and maintain IT documentation, policies, SOPs, user guides, and training materials, • Provide end user training, • Competitive salary and comprehensive benefit package including medical, dental, vision, available the 1st of the month following 30 days of employment, • 401k with company match available following 6 months of employment, • Additional voluntary insurance such as basic/supplemental life and disability, • Paid time off & Paid holidays, • Bi-Weekly Pay or the option to enroll in Daily Pay for immediate access to earned wages, • Regular and constructive performance feedback, • Healthy, fresh produce you can take home to your family through our generous employee purchase program

Job DescriptionDescription: JOB SUMMARY The IT Support Analyst is responsible for the support and ongoing enhancement of the computing infrastructure to support Watercress. This role is also responsible for infrastructure security and Tier 1 support through the internal IT Help Desk. This role would service all aspects of Tier 1 Help Desk, such as Salesforce, Telecom Platform, and a variety of other cloud-based solutions. RESPONSIBILITIES • Diagnosing and troubleshooting technical issues, including software, hardware, and network problems., • Act as the first line of support for all internal IT help desk tickets. Work with Platform Administrators and Managers to decide on the best escalation path for tickets and provide root cause analysis after completing the ticket., • Provide first and second-line support to end-users via phone, email, chat, or in-person., • Install, configure, and maintain computer systems, applications, and peripherals., • Manage user accounts and permissions using Active Directory., • Monitor system performance and ensure data security through antivirus and encryption tools., • Maintain documentation of procedures, issues, and resolutions., • Assist with onboarding/offboarding processes and IT equipment setup., • Support IT projects, upgrades, and rollouts., • Escalate unresolved issues to appropriate internal teams., • Conduct training sessions and create manuals for staff., • Provide production support., • Bachelor’s degree in information technology, Computer Science, or a related field., • 1–3 years of experience in IT support or helpdesk roles., • Proficiency in Windows and Mac operating systems., • Familiarity with Microsoft Office 365, Active Directory, and basic networking (TCP/IP, DNS, DHCP)., • Experience with ticketing systems like ServiceNow or Jira., • ITIL certification is a plus., • Effective individual contributor, team leader and team player., • Demonstrated knowledge and experience with Microsoft 365 and related technologies including Active Directory, end point security, exchange and Microsoft Office., • Demonstrated knowledge and experience with desktops, laptops and server configuration, setup and maintenance., • Demonstrated knowledge and experience with Microsoft Windows and Server operating systems., • Demonstrated knowledge and experience with backup and restore programs and methodologies., • Solid knowledge of practices and procedures for Microsoft 365, desktop, server and network and able to interpret, analyze and document complex concepts and apply these in innovative ways., • Demonstrated ability to build relationships, manage a team, work collaboratively, and resolve problems with people at all levels across the organization, across lines of business and with third party vendors., • Judgment and problem-solving skills sufficient to analyze information to formulate recommendations to problems., • Proficient in self-planning skills to schedule, organize and manage multiple activities of varying complexity according to established plans and adjusting work schedules according to changing priorities and time constraints., • Well-developed analytical skills with strong attention to detail., • Excellent Interpersonal, negotiation and mediation skills., • Good judgment skills and ability to make sound decisions., • Ability to perform in a fast-paced office environment., • This position will work mid-late day shifts with a flexible start between 10AM - 11:30AM, • This is a 100% onsite position in West Des Moines, IA