Business analyst jobs in Saint Paul, Minnesota - Page 2Crear alertas

Job Description Spectrum Safety Solutions: With approximately 1,500 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments. Carved out from Carrier’s Fire & Security business in July 2024, Spectrum Safety Solutions is now a privately held company under the ownership of Sentinel Capital Partners. Det-Tronics: We make the world a better place to live! At Spectrum’s Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies. About This Role: We are seeking a highly analytical, detail-driven Master Data Analyst to play a pivotal role in driving data excellence and integrity across our organization. This position is responsible for managing and governing key master data domains—including customers, vendors, materials, products, and financial records—ensuring accuracy, consistency, and compliance with established standards and business policies. The Master Data Analyst will serve as a critical link between cross-functional teams and enterprise systems, helping to optimize data quality, streamline processes, and support business decision-making. By maintaining high-quality master data, this role directly contributes to operational efficiency, reporting accuracy, and the overall success of our data governance initiatives. This position will be located in Bloomington, Minnesota, on-site. Key Responsibilities: • Create, update, and maintain master data records in ERP/CRM systems (e.g. JDE, Salesforce)., • Validate data inputs for completeness, consistency, and accuracy across systems., • Monitor data workflows and resolve discrepancies across business units., • Collaborate with cross-functional teams (Finance, Operations, Procurement, Sales, IT) to understand data needs and ensure alignment., • Assist in the development and enforcement of data governance policies and standard operating procedures (SOPs)., • Perform regular audits and data quality checks to ensure system integrity., • Participate in data cleansing, migration, and enrichment activities., • Generate reports and dashboards on data quality KPIs and master data status., • Support system upgrades and process improvements involving master data., • Train internal users on data entry best practices and data standards. Required Qualifications: • Bachelor’s degree in Business, Information Systems, Supply Chain, Accounting, or related field., • 2–4 years of experience in a data management, business analyst, or ERP role., • Experience with ERP systems (e.g., JDE, SAP, Oracle)., • Strong proficiency in Excel; experience with SQL or Power BI is a plus., • Familiarity with data governance frameworks and master data domains (customer, vendor, product, material, etc.)., • Excellent analytical skills and a high attention to detail., • Knowledge of master data lifecycle processes in large, matrixed organizations., • Experience working in industries like manufacturing, healthcare, consumer goods, or technology., • Strong understanding of relational databases and data modeling concepts. Location: Bloomington, Minnesota, on-site. Must be located in the greater Minneapolis, Minnesota aera.

Job DescriptionIT Solution Analyst / Edge System Analysis Lead Alternate/Related Job Titles: • Edge Systems Analyst, • Senior Integration Analyst, • Platform Engineering Analyst Onsite Flexibility: Hybrid Travel: Some travel requiredJob Details • Position Type: Right to Hire, • Start: As Soon As Possible, • Pay Rate: $67–107/hrShift Details, • Standard business hours, • Hybrid schedule: Tues–Thurs onsite, Mon–Fri remote as applicableJob SummaryThe IT Solution Analyst / Edge System Analysis Lead provides senior-level technical leadership within the Integrations & Edge Systems domain, supporting a large-scale Customer Information System (CIS) transformation program. The role operates with a high degree of independence, delivering advanced engineering, integration analysis, environment design, and troubleshooting. This position evaluates technical impacts across upstream and downstream systems, supports environment provisioning, leads infrastructure engineering activities, and drives problem resolution across complex multi-environment landscapes. Close collaboration with architects, platform teams, and cross-functional partners is critical to ensuring secure, stable, and scalable solutions.Key Responsibilities, • Conduct functional and technical analysis across edge systems using synchronous, asynchronous, and batch integration patterns., • Define interface models including pub/sub, cron, file transfer, request/response, and orchestrated workflows., • Map system dependencies and support integration design for all edge systems impacted by CIS transformation., • Lead sequencing, test readiness assessments, and integration design reviews., • Drive platform environment engineering across staging, automation, monitoring, and migration activities., • Design and implement infrastructure provisioning, automation pipelines, and platform services independently., • Collaborate with architects and technical leads to optimize cross-platform integration and ensure compliance., • Diagnose complex infrastructure and application issues across test, QA, and non-production environments., • Lead conversion, migration, and performance-tuning efforts across multiple environments., • Ensure cybersecurity and regulatory controls are implemented; recommend remediation where needed., • Maintain environment documentation, engineering standards, reusable templates, and technical patterns.Required Experience, • Bachelor’s degree in Computer Science, Engineering, or equivalent experience., • 7+ years in platform engineering, DevOps, infrastructure, or similar technical domain., • Proven ability to independently solve complex engineering and integration challenges., • Demonstrated experience designing secure, scalable environments., • Strong cross-functional communication and collaboration skills., • Hands-on experience with SAP BTP, SAP IS-U, and integration development (utilities experience preferred)., • Deep understanding of utility edge applications, systems analysis, and multi-SME integration environments.Required Skills, • Platform engineering & DevOps, • Integration design (synchronous, asynchronous, batch), • SAP BTP + IS-U, • Environment engineering & automation, • System dependency mappingPreferred Skills, • Performance tuning & migration support, • Cybersecurity and compliance alignment, • Cross-platform integration optimization, • Multi-environment troubleshooting, • Documentation and engineering standards maintenanceAdditional Skills, • Interface pattern identification (pub/sub, cron, file transfer), • Technical impact assessment across upstream/downstream systems, • Automation pipeline design, • Environment monitoring and operational support, • Multi-office collaboration and technical alignmentAbout GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!Job Number: 25-28967 #LI-GTT #LI-Hybrid #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Global Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015

Job Description Supply Chain Business Analyst (Contract) Location: Minneapolis, MN (remote potential) Contract Length: 52 weeks About the Role We are seeking a Supply Chain Business Analyst who thrives in a fast-paced, data‑driven environment. In this role, you will focus on life‑cycle management activities, inventory transfers, and asset placement across multiple product lines. You will work cross‑functionally with Field Inventory, Marketing, Sales, Demand Planning, and Operations to streamline inventory usage and ensure accurate representation of assets within ERP systems. This position requires a strategic mindset, strong analytical abilities, and a passion for optimizing supply chain performance. Over time, the role will expand to support activities across both legacy systems and product portfolios. Who You Are Strategic Thinker: You enjoy analyzing data and trends to support forecasting, planning, budgeting, and reporting. Data Manager: You excel at compiling, organizing, and consolidating large volumes of data. Analytical Problem Solver: You go beyond addressing symptoms to identify root causes, evaluate solutions, and recommend improvements that prevent future issues. What You Will Do • Manage life cycle activities, including inventory transfers and product transitions., • Build collaborative relationships with branches, hubs, and sales representatives to coordinate retrieval of end-of-life products., • Evaluate cannibalization patterns between existing product lines and new system introductions, anticipating shifts in inventory usage., • Partner with Field Inventory teams to ensure accurate asset placement and clean-up of inventory records within ERP systems., • Work cross‑functionally with Marketing, Sales, Demand Planning, and Field Operations to improve customer service levels and support a more efficient, profitable supply chain., • Support product pullbacks and coordinate launch forecasts in collaboration with Demand Planning and Marketing., • Analyze, track, and communicate kit movement, targeting, and related supply chain activities., • Provide data-driven recommendations to support better supply chain decision-making., • Prepare analytical updates and progress reports for use in scheduled business reviews., • Highlight slow-moving inventory, incomplete transfers, and current field placements., • Partner with regional and field offices to source underutilized assets., • Review inventory turns and recommend adjustments to stock levels., • Bachelor’s degree required (Supply Chain Management, Business Administration, Sales, Marketing, Finance, or equivalent experience)., • 2+ years of experience in supply chain, warehouse operations, or financial inventory control in a demanding environment (preferred)., • Experience with situational needs assessment, product usage analysis, and inventory control systems., • Strong quantitative and analytical skills with the ability to manage multiple competing priorities under time pressure., • Proven ability to collaborate effectively in a cross‑functional, fast‑paced setting., • Proficiency with ERP systems, Outlook, Excel, and—preferably—Power BI., • Excellent written and verbal communication skills, including experience presenting to multiple organizational levels.

Job DescriptionWe are looking for an experienced Senior Financial Analyst to join our team in Minneapolis, Minnesota. In this role, you will play a pivotal part in analyzing financial data, preparing reports, and driving profitability for national accounts. You will collaborate with cross-functional teams to develop budgets, forecasts, and provide insightful variance analysis to support business growth. Responsibilities: • Prepare financial reports, commission checks, and profitability analyses for national accounts., • Coordinate and reconcile inter-company commission transactions to ensure accuracy., • Conduct quarterly business reviews and deliver timely, detailed reports., • Develop and implement competitive pricing strategies for clients., • Create ad-hoc reports based on client requests and analyze data to optimize profitability., • Support the annual budgeting process and quarterly forecast preparation for assigned accounts., • Investigate and explain variances between actual results and budgets or forecasts., • Ensure proper client setup to minimize reporting errors and order adjustments., • Validate account profit and loss data to align with organizational profitability metrics., • Bachelor’s degree in Finance or Accounting required., • Minimum of 3 years of progressive experience in finance, accounting, or financial analysis., • Advanced knowledge of Excel is essential., • Strong analytical and problem-solving skills with a focus on process improvement., • Knowledge of reporting tools like Business Objects or Access is beneficial.

Job Description Business Systems Analyst for a 6-month contract-to-hire role with our financial client in Minneapolis, MN. This role is 4 days onsite. Compensation: $70.00 - 77.00 per hour W2, depending on skill and experience level. Looking for Senior Business Analysts with data-heavy backgrounds. Must have: API experience, ability to write requirements for API's, testing in Postman (or other tool) Intermediate SQL experience Data mapping, data flow diagramming Financial Services experience, preferably in Wealth Management Nice to have: Experience with developing a front-end application, either in e-commerce or banking If you have the described qualifications and are interested in this exciting opportunity, apply today!

Job Description At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. We offer you a career path with best-in-class training, and we foster inclusive teams committed to collaboration, mentoring, and growth. At Northmarq, we will help you unlock your potential – whether you are an industry veteran or you're just getting started. Your new career is waiting. Start something special today. Northmarq was voted by Real Estate Forum as one of The Best Places to Work in Commercial Real Estate! Northmarq is seeking an experienced Loan Portfolio Analyst II to join our Servicing team in our Bloomington office. This position requires a deadline-driven, service-focused, and detail-oriented individual who will be responsible for financial statement and rent roll analysis, watchlist/surveillance, reserve disbursement requests, new loan audits, underwriting borrower consent requests, calculating/coordinating loan payoffs, and satisfying investor requirements. The focus will be on commercial mortgage risk management and customer service. Additional responsibilities may be added as the company grows (In line with department goals and objectives). *This position offers a flexible work environment and is available for an immediate start. Essential Accountabilities • Plan and schedule own workload to efficiently meet benchmarks within the department., • Provide premier customer service to lenders, borrowers, other servicing staff, and regional offices., • Manage a portfolio of commercial real estate loans spanning across various Life Insurance Company Lenders with varying requirements and regulations., • Analyze annual and quarterly financial statements for multifamily and commercial properties in accordance with the requirements of various Life Insurance Company Lenders and other investors., • Follow up with borrowers and management companies regarding variances and general income and expense questions., • Review and make recommendations for releases from reserves including replacement, repair, capital expenditure, TI/LC, and insurance loss., • Monitor maturing loans and provide the required notices to borrowers., • Monitor and update monthly loan reports utilized by investors and management to analyze portfolio risk., • Audit new loan boarding and setup to ensure loan terms and covenants were accurately captured in the servicing system., • Underwrite and make recommendations for lender consent of borrower requests, including lease approvals, maturity extensions, partial releases/substitutions of collateral, easements, condemnations, ownership transfers, loan assumptions, etc., • Calculate and coordinate loan payoff requests, including yield maintenance calculations., • Monitor and collect outstanding mortgage payments, carefully documenting collection efforts., • Grow and develop strong relationships with Northmarq's Life Insurance Company Lenders., • Serve on procedure committees updating policies and procedures for Portfolio & Asset Management., • Introduction to training and mentoring across teams on areas of expertise including analysis underwriting and general CRE knowledge, • Perform other reasonable tasks/projects as assigned within the department. QUALIFICATIONS: Education • Proficient in Microsoft Outlook, Excel, Word with strong technical skills to support daily operations and reporting needs., • Demonstrated expertise in financial modeling and analytical skills, • Exceptional written and verbal communication skills, with the ability to convey complex information clearly and professionally., • Committed to delivering outstanding customer service and fostering positive relationships with both internal stakeholders and external clients., • Highly organized and adept at managing multiple priorities in a fast-paced environment while consistently meeting deadlines., • Proven ability to work independently with minimal supervision, as well as collaboratively in a team-oriented setting., • Strong attention to detail and a commitment to producing accurate, high-quality work., • Resourceful and proactive in identifying and resolving challenges appropriate to the role's scope and impact. #LI-ES1 #LI-Onsite

Job DescriptionDescription: Summary: Messerli & Kramer, P.A. is an industry-leading consumer collection firm representing numerous national creditors. The Collections Division located in Plymouth, MN is seeking an experienced full -time EDI Analyst who will excel in a challenging, fast-paced environment. The purpose of this role is to analyze, test, and maintain electronic data interchange files and systems with a focus on data transfer. The EDI Analyst is responsible for on time delivery of data files, client connections, troubleshooting data issues, as well as support in the design and implementation of data applications, interfaces, and mappings. Essential Functions and Duties: • Perform daily and weekly data transfer and load processes to portals/SFTP, • Generate data sets via reporting tools following existing process documentation., • Resolve file transfer exceptions and identify root cause and solution to exceptions., • Identify workflow/system improvements, • Proactively maintain and build documentation for new and existing processes., • Work closely with other business teams in relation to discrepancies to identify root cause and support resolution, • Demonstrate a high degree of professionalism, accountability, and integrity, • Medical, Dental, & Vision Insurance, • HSA & FSA Accounts, • 401K, with 4% company contribution (after 1 year of service), • Paid time off (17 days per year), • Paid holidays off (7 days per year + a floating holiday), • Company Paid Life Insurance, • Employee Assistance Program, • High School Diploma/GED, • Advanced education in the IT/Computer Science field is a plus, • The ability to multi-task and work in a fast-paced environment, • Ability to coordinate multiple tasks simultaneously with differing levels of urgency, • Keen attention to detail to ensure accuracy of data, • Able to perform well in the face of tight deadlines and challenges, • Excellent troubleshooting and problem-solving skills, • A high technical aptitude with attention to detail, • Clear written and verbal communication skills, • Self-motivation This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements. All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A. Wage Disclaimer: The starting wage for this position is $19.00-$22.00/hour. The wage range for this position is $19.00/hour to $22.00/hour. About Us: Messerli Kramer is a leading law firm in the Twin Cities founded in 1965 with locations in Minneapolis, St. Paul and Plymouth, Minnesota. We have a well-earned reputation within the business community of providing sound, reasoned and comprehensive legal advice. Our professionals take the time to listen and understand their legal issues within the larger framework of their business as a whole. Known for our dedication and responsiveness, our attorneys and staff are focused on finding pragmatic solutions and producing remarkable results for our clients. Messerli Kramer serves individuals and businesses through three unique, yet complementary, divisions. We represent a variety of clients—from large corporations, banks and closely-held businesses—to individuals seeking divorce and family law or estate planning services. Our clients trust us to help them navigate the myriad of legal issues that confront them in their business and personal lives.

Business Performance Management, Investment Economics, Investment Risk, Investment Risk Management, Market Risk, Performance Management (PM), Risk Control, Risk Management, Standard Operating Procedure (SOP). As a Senior Analyst, Client Risk Prevention in the Business Risk Oversight team, you will b

Learn more about what makes us different and how you can thrive as a Marketing Analyst at Horton, a Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibil

INFRA Internal team only - Applications due by 5:00CST on Monday, January 5th 2026.Business Intelligence (BI) Analyst to join our grocery industry service association.Support independently owned businesses at a mission-driven organization! .In this role, you will bring your strong user-centric se

Job Description We’re supporting a leading Advisory Firm in hiring a Trade Surveillance Analyst. This role sits within their central Compliance function and focuses on the day-to-day review of trading activity across their client’s markets business. You’ll be responsible for analysing surveillance alerts, identifying potential instances of insider trading or market manipulation and escalating issues to senior compliance officers where appropriate. The environment is fast-paced, detail-driven and suited to someone with strong judgement and a background in markets-focused surveillance. Key Responsibilities • Review daily alerts generated by the firm’s trade surveillance platform, • Assess activity for potential insider trading concerns (e.g., trading ahead of research, watchlist/restricted list breaches), • Analyse indicators of potential market manipulation (e.g., spoofing, layering, wash trades, front-running), • Clearly document alert disposition and rationale within the case management system, • Escalate higher-risk or unclear cases to senior compliance stakeholders, • Experience in a trade surveillance or market abuse monitoring role, • Knowledge of insider trading and/or market manipulation typologies, • Familiarity with equities or multi-asset trading behaviours, • Strong analytical skills and attention to detail, • Effective written communication for documentation and reporting Initial 6-month contract, with the view to be extended or to be made permanent with the end client. Hourly rate to be discussed.

Relativity's Problem Management is seeking a Technical Business Analyst who excels at using data analytics to uncover trends in quality, client workflows, product performance and efficiency.Your insights will help drive improvements in customer experience, operational excellence, and product strateg

This position will support Asset Management functions within Metro Transit and across the Council, including asset optimization, life-cycle management, investment prioritization and the existing and future Enterprise Asset Management (EAM) solutions. Associate degree and five (5) years of related wo

Job Description Use Your Experience To Help Businesses Grow! This position will analyze the data gathered through Global Resources’ Business Survey and consult with individual clients and recommend services that would benefit their business. Global Resources, LLC is the largest full-service business development firm serving small to mid-sized businesses throughout the US. Through the coordinated efforts of our corporate headquarters and field service personnel; Global Resources installs proven methods, systems, controls and incentives to enable business owners and their managers to maintain positive cash flow, control costs, and accelerate the growth of their companies. As a Senior Business Analyst, you will analyze small to medium-sized businesses; determine the financial impact of ownership decision-making, corporate structure, business planning and industry benchmarking. At the conclusion of the analysis, the Senior Business Analyst and the client will decide if it makes sense to move into the implementation phase, utilizing the resources of Global Resources Consulting Services Division. Analysts are given the tools and trained in the skills necessary to accomplish this task. However, successful analysts have attributes that cannot be taught. They are strong, dynamic, confident teachers, communicators and leaders with exceptional understanding and empathy. This position requires 10 years of executive, sales or business ownership experience, analytical skills and the ability to communicate effectively with business owners, senior management and boards of directors. Ideal candidates for this position are individuals who have previously owned their own businesses and/or have held upper management positions for a minimum of five years. This is a full time employee position. A four-year degree is strongly preferred but we will consider candidates with strong business experience. 75%-90% travel-home on weekends. Global Resources offers a comprehensive training program; full benefits pkg. with 401k; this is not a salaried position-this is a fully commissioned employee position with the average first year in the low six figures and higher thereafter. Please forward resume: Equal Opportunity Employer

Technical Writer,Trainer,Business Analyst. They should be comfortable with distilling complex, technical concepts into consumable, concise, and accurate prose. Experience designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals.

Our work depends on a Management Analyst/Administrative Assistant joining our team to support the USPS Information Technology team on-site in Eagan, MN. How a Management Analyst/Administrative Assistant will make an impact:. Education Requirements: Associate's degree in Management, Business Administ

Engage and may lead in collection and analysis of possible project engagements, documenting project scope (objectives, deliverables, critical success factors, assumptions, global and regional considerations, and resource requirements), prioritization, cost/benefit, potential risks, and feasibility.

Job Description Who We Are At JonnyPops, our team is empowered to make an impact at work every day from producing high-quality, innovative frozen novelties to spreading kindness one pop at a time. We look for bright and ambitious individuals who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfilment from seeing their work transform the world around them. Based in Elk River, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties. Retailers from coast to coast including Target, Costco, Publix, Kroger, Cub, along with thousands of regional and local grocers make JonnyPops part of their assortment. Growing from a dorm room start-up in 2012, JonnyPops mission is to make "A Better Pop for a Better World!" JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes a kind deed, spreading kindness every day. Joining JonnyPops is an exciting opportunity to be part of high-growth brand and have a direct impact on the company’s success. Join our team and help us make “A Better Pop, for a Better World!” Job Summary As the IT Help Desk Analyst, you will be responsible for providing technical support to users efficiently and accurately. As the front line of support, you will resolve technical issues, minimize escalation needs, and deliver an exceptional experience to our team members. This is a full-time, in-person, technical position requiring a strong understanding of troubleshooting, computer systems, networking, and software applications. Candidates must have the ability to resolve technical issues effectively and independently while providing excellent customer service. Essential Duties and Responsibilities * Provide a patient and empathetic approach to user problems * Resolve issues with a problem-solving mindset * Would this role be responsible for administration of any of our systems? - No * What systems would this individual operate in? * Office 365 Products * RedZone * The Receptionist * Microsoft EntraID * Microsoft Intune * Apple Business Manager * Apple Configuration Manager * Atlassian JSM * Would this role be responsible for provisioning, onboarding, offboarding? * Responsible for following up with the user to ensure they have everything, no provisioning permissions at this level * Respond to and resolve technical support requests via phone, email, and chat * Document all support interactions in the ticketing system * Escalate complex issues to appropriate teams * Assist with basic account management and password resets * Provide technical guidance/training to end users * Create and maintain Documentation for processes and KBA’s for users to see * Follow established support procedures and protocols * Time management and prioritization skills * Collaborative team player mentality Food Safety Responsibilities • Support reliability and legal requirements of IT systems used in food safety and quality operations, • Clearly reflect food safety and quality as part of the JP brand, when planning and executing projects, and while interacting with relevant internal and external stakeholders., • Follow systemwide GMPs when on the manufacturing floor, as required of all JP personnel Minimum Qualifications * Proficient troubleshooting abilities for hardware, software, and network issues * Knowledge of operating systems (Windows, macOS, Linux) * Understanding of basic networking concepts (TCP/IP, DNS, DHCP) * Familiarity with remote desktop tools and ticketing systems * Basic understanding of IT security best practices * Knowledge of common workplace applications (Microsoft Office, Google Workspace) * Strong verbal and written communication abilities. Ability to explain technical concepts in non-technical terms * High school diploma or equivalent (minimum) * Associate's degree in IT or related field (preferred) * IT certifications like CompTIA A+, HDI, or ITIL (beneficial) * 1-2 years’ experience in customer service or technical support roles Expected Pay Range Hired candidates may be eligible to receive additional compensation in the form on bonuses and/or commissions. $24-$28/hr JonnyPops offers a competitive benefits package which includes the following: • Medical/Health Insurance, • Dental Insurance, • Vision Insurance, • HSA, • FSA, • DCFSA, • Life & AD&D Insurance, • Short & Long Term Disability, • FTO/PTO, • EAP Programs, • Paid Holidays, • Employee Referral Program, • Sick & Safe Leave, • 401k, • Company Sponsored Meal Plan, • Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions. Powered by JazzHR FjFNX7tk0e