Denver
Job Description Responsibilities The Chief of Staff serves as a senior operational advisor, execution partner, and trusted extension of the Office of the President & COO. The role drives the President & COO's operating cadence, ensures the Operations leadership team operates with clarity and accountability, and translates enterprise strategy into prioritized, executable workstreams across Operations, Clinical Services, Quality, Compliance, Legal, Finance, IT, and Human Resources. In partnership with the President & COO, this role anticipates issues, synthesizes complex information into clear decisions, leads select enterprise initiatives, and ensures follow-through on the organization's most critical priorities. The role retains targeted ownership of operational excellence and business transformation efforts that require COO-level coordination, positioning the incumbent as a force multiplier for the President & COO and the broader Operations enterprise. Essential Functions and Work Responsibilities Strategic Advisory and Executive Partnership • Act as an extension of the President & COO across the enterprise, representing their priorities, perspectives, and expectations to internal stakeholders with sound judgment and discretion., • Anticipate the President & COO's needs and surface issues, opportunities, and risks early, before they require executive intervention., • Maintain strict confidentiality and exercise sound judgment in handling sensitive personnel, strategic, financial, regulatory, and board-related matters., • Design, manage, and continuously improve the operating cadence of the Office of the President & COO, including standing 1:1s, staff meetings, leadership team forums, business reviews, and offsites., • Set agendas, frame discussions, prepare pre-reads, and document decisions and action items for COO leadership team forums; ensure accountability and follow-through between meetings., • Drive alignment across the COO leadership team on priorities, performance, and cross-functional dependencies; help mediate competing demands and clarify decision rights when needed., • Lead select enterprise initiatives and special projects sponsored by the President & COO, from problem framing through successful execution and handoff to permanent owners., • Translate enterprise strategy and corporate priorities into clear workstreams, milestones, and accountabilities; close gaps between intent and execution., • Coordinate enterprise-wide planning processes (e.g., annual goal-setting, operating reviews, performance check-ins) on behalf of the President & COO; ensure alignment with finance, operations, and people processes., • Coordinate cross-functional execution across Operations, Clinical Services, Quality, Compliance, Legal, Finance, IT, and Human Resources to advance enterprise outcomes., • Provide structured analysis, synthesis, and recommendations to support executive decision-making, including business cases, and trade-off analyses., • Develop dashboards and reporting that give the President & COO clear, timely visibility into operating performance, key initiatives, and risks., • Draft, edit, and refine executive-level communications on behalf of the President & COO, including board materials, leadership team communications, town hall remarks, talking points, and key memos., • Serve as a coordination point for board and committee preparation related to operations, ensuring quality, consistency, and on-time delivery of materials., • Partner with operational leaders to identify, prioritize, and execute high-impact opportunities to improve quality, efficiency, cost, and participant experience., • Lead or sponsor select transformation initiatives, including process redesign, technology enablement, and organizational change, where COO-level coordination is needed., • Apply structured problem-solving and change management practices to ensure initiatives deliver measurable, sustained outcomes., • Provide coordination or governance over selected operational support efforts at the direction of the President & COO. Travel • Travel required, including overnight and out-of-state, to support center visits, leadership team meetings, board engagements, and key initiatives. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. REQUIRED Education • Minimum of 10 years of progressive experience in operations, strategy, business transformation, management consulting, executive support, or senior advisory roles to C-suite leaders., • Demonstrated experience supporting or partnering with C-suite executives in complex, multi-site, regulated environments., • Track record of leading cross-functional initiatives from strategy through measurable execution., • Exceptional executive presence, judgment, and ability to operate with confidentiality, discretion, and political acumen., • Outstanding written and verbal communication skills, including the ability to draft polished executive- and board-level materials., • Strong analytical and structured problem-solving skills; comfortable synthesizing ambiguous information into clear recommendations., • Strong project and program management capability; able to drive multiple complex workstreams in parallel., • Highly proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook); working familiarity with project management, collaboration, and BI tools (e.g., Smartsheet, Asana, Tableau, Power BI) preferred; able to learn new platforms quickly., • Strong financial and business acumen, including the ability to read and reason from financial statements and operating data., • Demonstrated ability to influence without authority and to build trust quickly with senior leaders, peers, and frontline teams., • Composed under pressure; resilient, adaptable, and energized by ambiguity and pace., • Ability to read, analyze, and interpret complex regulations, contracts, and operating documents., • Master's degree (MBA, MHA, MPH, or similar)., • Experience in healthcare, value-based care, managed care, PACE, or other regulated provider environments., • Prior experience as a senior operational advisor, business operations lead, or strategy and operations role at a comparable or larger organization., • Experience working directly with boards of directors and board committees., • Background in management consulting, corporate strategy, or operations leadership.