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Job Description Growing Family Law Team – Paralegal Opportunity in German Village! Aspen Careers is working with a fast-growing family law practice in the historic German Village neighborhood of Columbus to identify an experienced Paralegal who is ready to step into a busy domestic relations caseload. The firm is preparing for a major increase in client demand and needs a detail-oriented, proactive professional to support complex litigation matters. Job Title: Paralegal Location: Columbus, OH – In-office with one remote day per week Why You Should Apply: * High-demand paralegal role at a respected domestic relations practice. * Immediate involvement in active litigation files and discovery work. * Opportunity to work directly with a seasoned managing attorney in a collaborative environment. * Join a practice experiencing rapid growth heading into its busiest season. * Meaningful, hands-on work supporting families through major transitions. The Ideal Candidate: * Domestic relations/family law experience strongly preferred and highly valued. * Litigation background required; ability to manage fast-paced caseloads. * Skilled in drafting and responding to discovery, document review, and drafting pleadings. * E-filing experience preferred, but not required. * Organized, proactive, and detail-oriented. Boutique family law firm known for compassionate, detail-driven advocacy. * Located in German Village with a supportive, flexible, and collaborative office culture. * Team-focused environment where paralegals play a critical role in case success. What's in it for You? * Competitive pay depending on experience. * One remote day per week. * Opportunity to grow with a firm experiencing sustained demand. * Work alongside attorneys who value and rely on strong paralegal support. Ready to take your career to the next level? Let's chat! Whether you're interested in this opportunity or exploring other options in Ohio, reach out to Chelsae today: Call or Text: (380) 222-3425 Email:

Job Description About MyComputerCareer MyComputerCareer (MyCC) is a for-profit higher education technology company dedicated to changing lives through education. Our mission is to empower individuals by offering industry-leading IT training and certifications that pave the way for successful careers in information technology. At MyCC, we foster a family-like culture, where every team member is driven by a passion for helping students achieve their goals and transform their futures. Our core values—Love, Customer First, Excellence, and Ethics—guide everything we do. With campuses across the United States and a robust online program, we strive to provide accessible and supportive learning environments for students from all walks of life. MyCC is committed to offering students the tools and support they need to thrive in the fast-growing tech industry. Adjunct Lead Instructor (as needed) on campus, Columbus Similar job titles: Teacher, IT Instructor, Computer Instructor, CompTIA Certification Instructor, Professor, and or Technology teacher. Schedule: 6:00 pm - 11:00 pm EST Hourly rate: 35.00/hr PURPOSE OF POSITION: The Adjunct Lead Instructor is responsible for providing quality IT instruction to students in the academic methodologies assigned. The Adjunct Lead Instructor will work with the Director of Education to ensure that student cohorts in the assigned Resident, online, and/or hybrid academic delivery methodologies receive training to acquire the skills and to prepare for certification exams that will allow them to transition into the IT Workforce. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: * Teach assigned cohort(s) of students in the assigned academic delivery methodologies. * Model and cultivate a team culture of excitement and passion for changing student lives. * Provide motivational leadership for Instructors and students focusing on respect and setting an exemplary example. * Facilitate an organized, informed, engaging classroom experience that encourages the retention, course completion, and certification of assigned student cohorts. * Coach and develop Instructors to provide ongoing assistance to struggling Students of Concern. * Using various communication tools such as phone, chat, email, text, video, or in-person, directly communicate with and coach Students of Concern. * Respond timely and accurately to student questions and concerns. * Regularly monitor student progress and contribute to the encouragement and motivation of students regarding commitment to the program, pursuit of high achievement in academics, and preparation to take certification exams. * Deliver curriculum and instructional activities to provide students with an outstanding academic and training experience during each class session that prepares students to take their certification exams. * Establish and communicate clear objectives for all learning activities, per the published syllabus. * Maintain discipline and manage student behavior in accordance with the policies and disciplinary systems of the school. * Contribute to the enhancement of the academic and training program by providing constructive feedback. * Other duties as assigned. KEY COMPETENCIES: * Customer-focused and detail-oriented. * Excellent computer skills and commitment to the use of technology. * Possess strong written and oral communication skills. * Confidentiality is a must for this role. * Ethical conduct is always displayed. * Self -motivated, positive, and helpful attitude. * Ability to work well with others. * Currently have, or are able to obtain, the certifications relative to the courses being taught. * Must be able to captivate and stimulate a student audience. * Ability to think outside the box. EDUCATION & EXPERIENCE REQUIREMENTS * Bachelor’s degree, preferably in Information Technology or a related field; or a combination of education and work experience. * A minimum of 3 years of practical work experience in the IT industry (within the last 10 years) is preferred. * A minimum of 2 years of experience with classroom and online instruction is preferred. * Candidates with a different combination of technical training experience and practical work experience will be considered. PHYSICAL AND COGNITIVE DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is: * Listen to employees and communicate verbal and written feedback. Must be able to exchange accurate information in these situations. * Observe and detect concerns or areas for improvement within the workplace. * Frequently move about the office and customer/prospect locations in diverse environments. * Maintain a high level of consistent cognitive function to negotiate complex transactions with employees and students or vendors. * Stoop, kneel, or crouch when maneuvering the office environment. * Lift up 25lbs at times. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their supervisor. We are an Equal Opportunity Employer.

Job Description About MyComputerCareer MyComputerCareer (MyCC) is a for-profit higher education technology company dedicated to changing lives through education. Our mission is to empower individuals by offering industry-leading IT training and certifications that pave the way for successful careers in information technology. At MyCC, we foster a family-like culture, where every team member is driven by a passion for helping students achieve their goals and transform their futures. Our core values—Love, Customer First, Excellence, and Ethics—guide everything we do. With campuses across the United States and a robust online program, we strive to provide accessible and supportive learning environments for students from all walks of life. MyCC is committed to offering students the tools and support they need to thrive in the fast-growing tech industry. Adjunct Lead Instructor (as needed) Similar job titles: Teacher, IT Instructor, Computer Instructor, CompTIA Certification Instructor, Professor, and or Technology teacher. Schedule: As needed, Tuesdays & Thursdays 6:30pm - 9:30pm EST Hourly rate: $30.00/hr Location: Remote Candidates can reside in one of the following states: AL, AR, AZ, FL, GA, ID, IN, KY, LA, MI, MO, MS, NC, NV, OH, OK, SC, PA, TN, TX, UT, VA, and WI PURPOSE OF POSITION: The Adjunct Lead Instructor is responsible for providing quality General Education instruction to students in the academic methodologies assigned. The Adjunct Lead Instructor will work with the Sr. Director of Education or Assist Director of General Education to ensure that student cohorts receive a broad educational experience in the assigned subject area. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: * Teach assigned cohort(s) of students in the assigned academic delivery methodologies. * Model and cultivate a team culture of excitement and passion for changing student lives. * Provide motivational leadership for students focusing on respect and setting an exemplary example. * Facilitate an organized, informed, engaging classroom experience that encourages retention, course completion, and certification of assigned student cohorts. * Coach and develop Instructors (if assigned), to provide ongoing assistance to struggling Students of Concern. * Use various communication tools such as phone, chat, email, text, or video to directly communicate with and coach Students of Concern. * Respond timely and accurately to student questions and concerns. * Regularly monitor student progress and contribute to the encouragement and motivation of students regarding commitment to the program and pursuit of high achievement in academics. * Deliver curriculum and instructional activities to provide students with an outstanding academic and training experience during each class session. * Establish and communicate clear objectives for all learning activities, per the published syllabus. * Maintain discipline and manage student behavior in accordance with the policies and disciplinary systems of the school. * Contribute to the enhancement of the academic and training program by providing constructive feedback. * Other duties as assigned. KEY COMPETENCIES: * Customer-focused and detail-oriented. * Excellent computer skills and commitment to the use of technology. * Possess strong written and oral communication skills. * Confidentiality is a must for this role. * Ethical conduct is always displayed. * Self-motivated, positive, and helpful attitude. * Ability to work well with others. * Must be able to captivate and stimulate student learning. * Ability to think outside the box. EDUCATION & EXPERIENCE REQUIREMENTS * Master’s degree in a designated subject, or a Master’s degree in a different discipline with at least two years of professional experience in the assigned subject field. * A minimum of 2 years of experience with classroom and online instruction is preferred. * Candidates with a different combination of training experience and practical work experience will be considered. PHYSICAL AND COGNITIVE DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is: * Listen to employees and communicate verbal and written feedback. Must be able to exchange accurate information in these situations. * Observe and detect concerns or areas for improvement within the workplace. * Frequently move about the office and customer/prospect locations in diverse environments. * Maintain a high level of consistent cognitive function to negotiate complex transactions with employees and students or vendors. * Stoop, kneel, or crouch when maneuvering the office environment. * Lift up 25lbs at times. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their supervisor. We are an Equal Opportunity Employer

Job DescriptionDescription: Must be licensed in OH About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Shifts: Monday - Friday - 12pm-8pm or 1pm-9pm shifts Occasional Saturday shift, 8:00 am to 4:00 pm (rotating with team) Position Summary We are seeking a dedicated, compassionate, and customer-focused Certified Pharmacy Technician to join our remote Pharmacy Support Call Center Team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients, providers, and pharmacy partners. You will serve as a critical point of contact, ensuring smooth communication and problem resolution across multiple channels. Key Responsibilities • Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy., • Handle high-volume call center operations while maintaining service quality and accuracy., • Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations., • Transfer calls related to clinical questions or counseling needs to remote pharmacists., • Accurately process prescriptions and input patient data into the pharmacy system., • Make outbound calls to prescribers for clarifications, refill requests, and medication verifications., • Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed., • Maintain accurate and confidential patient records, including address, allergies, and prescription history., • Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution., • Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners., • Adhere to all pharmacy laws, regulations, and compliance requirements., • Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations., • Attend training sessions to stay current on pharmacy practices and customer service techniques.Qualifications, • High School Diploma or equivalent, • Certified Pharmacy Technician (CPhT) – Required, • 2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred), • Comfortable handling a high volume of calls and multitasking in a fast-paced environment, • Strong communication, empathy, and de-escalation skills, • Ability to work independently and stay organized while working remotely, • Detail-oriented with excellent problem-solving and critical thinking skills, • Adaptable to take on additional responsibilities as the role evolvesWork Environment, • Location:Remote, • Schedule: Full-time, • May require additional availability or flexibility for escalations., • Regular meetings with teams, departments, or leadership to ensure alignment.Key Essential Functions, • Must be able to remain seated and work at a computer for extended periods (up to 8 hours)., • Must be able to type and perform repetitive hand/wrist motions throughout the shift., • Must be able to use a headset for phone-based communication for the majority of the workday., • Must be able to navigate multiple computer systems and applications simultaneously., • Must maintain focus and attention to detail while managing a high volume of calls or tasks., • Must be able to communicate clearly and professionally via phone, chat, and email., • Must be able to work onsite/remote (customize) for all scheduled shifts, including potential weekends or evenings depending on business needs., • Must be able to handle occasional escalated or emotionally charged interactions with composure. Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:

Job Description Join a Professional Team – Legal Administrative Assistant Opportunity in Columbus, OH! Aspen Careers is partnering with a respected, full-service law firm to add an experienced Legal Administrative Assistant to its Corporate practice in the Columbus office. This is an exciting opportunity to support attorneys in high-profile Corporate, M&A, and Employee Benefits matters within a collaborative and professional environment. Job Title: Legal Administrative Assistant – Corporate Location: Columbus, OH (In-office) Why You Should Apply: * Support attorneys handling complex corporate and transactional matters, including mergers & acquisitions and employee benefits * Be part of a high-performing legal team known for collaboration and excellence * Gain exposure to corporate governance, compliance, and client relationship management * Enjoy a varied workload that includes document preparation, client correspondence, and case organization * Work in a professional, inclusive environment that values accuracy, communication, and teamwork The Ideal Candidate: * Minimum three years of legal administrative or paralegal experience, ideally within corporate law or transactional work * Proficiency with Microsoft Office Suite and strong document formatting/editing skills * Excellent organizational abilities with strong attention to detail * Familiarity with ERISA, benefits compliance, and corporate governance * Strong interpersonal and communication skills with a professional demeanor * Proven ability to manage calendars, coordinate travel, and assist with billing and client communications * A proactive team player who enjoys supporting attorneys and contributing to firm success About the Firm: • Friendly and uplifting work environment, • Opportunities for promotion, training, and open dialogue with firm leadership, • Health, dental, and vision insurance, • Short and long-term disability Competitive compensation based on experience * Comprehensive benefits package including medical, dental, and vision coverage * Paid time off, holidays, and short & long-term disability * A professional, collegial culture where your contributions are valued * Opportunities for growth and advancement within a respected firm Ready to take the next step in your legal career? Let's chat! Whether you're interested in this opportunity or exploring other roles in Ohio, reach out to Shelley today: • Call or Text: (380) 210-1067

Job Description Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. Types of Clients: Nonprofit/Charity TV and Radio stations Child welfare agencies Veteran support groups Spiritual and religious organizations Animal advocacy groups Requirements Minimum 6 months of remote call center experience or 1 year in-office call center experience Must be at least 18 years old Must be an US resident Must use a Windows 11 PC Quiet, professional background for calls Able to type at least 40 words per minute Intermediate computer skills Able to pass a background check Must be able to complete a voice assessment and a mock call Preferred Skills: Highly organized and self-motivated Excellent communication skills Intermediate PC proficiency Reliable and Dependable Able to provide excellent customer service Technology Requirements: Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed 16 GB RAM computer is preferred Dual monitors Noise-canceling USB headset Hard-wired internet connection (Ethernet; No WiFi allowed) Benefits Inbound phone work: $0.20 - $0.32 per talk minute, depending on the project Experienced agents can earn up to $0.35 per talk minute Additional opportunities for email, ticket, and chat support available with varied pay rates Flexible hours with 24/7 availability

Job Description We're Hiring: Dispatch Specialist | Columbus Are you a dependable, organized multitasker with a passion for customer service? We’re looking for a Dispatch Specialist to join our growing team! You’ll be the vital link between our customers and field staff—helping ensure smooth operations, timely service, and exceptional support. What You'll Do: • Serve as the first point of contact for customers via phone, email, and live chat., • Route service requests and inquiries to the right field team member., • Schedule appointments and coordinate service calls efficiently., • Manage a high volume of inbound communications while staying organized., • Prior experience in customer service, dispatch, or a related field (preferred)., • Excellent verbal and written communication skills., • Strong problem-solving abilities—you stay calm and think on your feet., • Tech-savvy with proficient computer skills., • Paid Time Off (PTO) – Recharge and take personal time when needed., • Team-Focused Culture – We value collaboration, accountability, and continuous growth., • Health, Dental & Vision Insurance – Comprehensive coverage for you and your family., • 401(k) with Company Match – Plan for the future and we’ll help you get there.

Job Description Customer Care Associate Health Insurance $18.75-$19.75 per hour Temp to Hire Monday-Friday, Shifts Below Columbus, Ohio Starts October 21st, 2025 As a first-of-its-kind digitally native employee benefits company is looking for emotionally intelligent Customer Service Representatives to join their team. This role serves as the primary point of communication for inbound service calls. You will provide timely and accurate guidance and service to members, providers, brokers, and HR admins. The ideal candidate is a quick learner, curious and eager, resourceful, embraces positive change, challenges the status quo, and thrives in a fast-paced, startup environment. What the position offers: · After being hired on, the following benefits are offered: o Full benefits, unlimited PTO o 401k options o Parental leave o Company social events · Training is Monday-Friday, 11:30am-8:00pm for 5 weeks o Pay for training is $18.75 per hour, until trained on claims, then $0.50 per hour increase · Days/Hours after training: Monday-Friday**open availability between 9am-8pm (you will be assigned one of the shifts below after training) o Opening Shift (9:00am-5:30pm EST): No shift differential = $18.75 per hour o Mid Shift (10:30am-7:00 pm EST): + $0.50 per hour = $19.25 per hour o Closing Shift (11:30am-8:00 pm EST): + $1.00 per hour = $19.75 per hour What you’ll be doing: · Provide stellar service to our stakeholders with information regarding eligibility, benefits, and claims with an emphasis on customer education, satisfaction, and retention · Research and respond to customer inquiries (ranging from simple to complex) via telephone, email, and/or chat, and appropriately document · Exhibit genuine compassion, patience, and active listening to assist and de-escalate when needed · Guide callers through troubleshooting as well as navigating company resources and services Who we’re looking for: · 1-2 years customer service experience or equivalent higher education · Ability to act with a sense of urgency and thrive in a fast-paced environment · Ability to work in a statistically driven environment; measured by call quality, satisfaction, and productivity goals · Superb time management and organizational skills · Excellent written and verbal communication skills · Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions · Ability to demonstrate critical thinking and effective problem-solving · Develop strong product and business expertise of company products · Be able to process, engage, and adapt to constructive feedback · Work collaboratively with team members to ensure timely responses and resolutions to customer concerns Company DescriptionWhy should I use a service like Dawson? We have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own. Why is this job posted by Dawson and not the company where I’ll work? Top employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own. About Dawson Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.Why should I use a service like Dawson?\r\nWe have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own.\r\n\r\nWhy is this job posted by Dawson and not the company where I’ll work?\r\nTop employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own.\r\n\r\nAbout Dawson\r\nDawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.

Job DescriptionThe Opportunity Our company is continuing to grow and we're looking for a talented Technical Support Specialist to join the team! As a Technical Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and scheduled customer calls. Our platform empowers sales and marketing professionals with real-time contact data through our search engine, browser extension, and AI-powered validation and verification. To be successful, you'll need to quickly develop deep expertise in our products and services, enabling customers to achieve the best possible outcomes with our platform. Responsibilities • Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels., • Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base., • Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business., • Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift., • Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed., • Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption. Skillset • Passion for delivering exceptional customer experiences with prior support experience via email, chat, and calls., • Strong technical troubleshooting skills with the ability to investigate, diagnose, and fully resolve issues., • Proven success handling complex technical support cases and guiding escalations through to resolution., • Quick learner with expertise in software and an interest in APIs, CRM integrations, and solving technical challenges., • Excellent verbal and written communication skills.Education and Requirements, • 1-3 years of technical customer support experience, ideally in SaaS or with a software product, • Experience with Salesforce Service Cloud ticketing system highly preferred

Job DescriptionDescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching, executive communication training, and corporate communication solutions. Job Summary: The Entry Level Customer Service Rep will provide support to the customer service team, assisting with client inquiries, processing orders, and ensuring customer satisfaction. This role is ideal for individuals looking to start their career in customer service. Salary range: $18.00 - $28.00 per hour Key Responsibilities • Answer and direct customer inquiries via phone, email, and chat., • Assist in processing orders and returns., • Maintain accurate records of customer interactions., • Provide support to senior customer service representatives., • High school diploma or equivalent., • Strong communication and interpersonal skills., • Basic computer proficiency., • Ability to work in a fast-paced environment., • Health, dental, and vision insurance., • Paid time off (vacation, sick leave, and holidays)., • 401(k) retirement plan with company match., • Professional development opportunities.

Job DescriptionDescriptionJob Description: The Entry-Level Customer Service Representative at BeloForm Craft in Columbus, OH, will be responsible for providing support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who are enthusiastic about customer service and looking to start their career in a dynamic environment. Location: Columbus, OH Job: Full time - On site Pay Range: $18.50 - $27.00 hourly Key Responsibilities • Respond to customer inquiries via phone, email, and chat promptly and professionally, • Provide accurate information about the company’s products and services, • Process customer orders, returns, and exchanges accurately, • Maintain and update customer records in the company database, • Assist with administrative tasks such as data entry, filing, and document management, • Follow up with customers to ensure satisfaction and gather feedback, • High school diploma or equivalent, • Excellent communication and interpersonal skills, • Strong problem-solving abilities and a customer-centric attitude, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook), • Ability to manage multiple tasks and prioritize effectively, • Attention to detail and strong organizational skills Benefits • Health, dental, and vision insurance, • Paid time off (PTO) and holidays, • Retirement plan options (e.g., 401(k)), • Professional development opportunities, • Wellness programs

Job DescriptionDescription: About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Shift Options: 12:00 PM–8:00 PM or 1:00 PM–9:00 PM Note: Bilingual candidates will be given priority. Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective responses. This role requires close collaboration with cross-functional teams to enhance the patient experience and drive continuous improvement in our support processes. Key Responsibilities Escalation Management: • Serve as the primary point of contact for high-priority patient concerns., • Coordinate with internal teams to resolve issues promptly., • Mentor and support Patient Care Representatives in managing challenging cases., • Provide training on best practices for issue resolution and customer service., • Analyze escalation trends to identify areas for operational enhancements., • Collaborate with stakeholders to implement solutions that reduce recurrence of issues., • Ensure all patient interactions comply with HIPAA and other regulatory standards., • Generate reports on escalation metrics and outcomes for leadership review., • Participate in audits and quality assurance activities as needed Qualifications • Bachelor's degree in Healthcare Administration, Business, or related field., • Minimum of 3 years in a patient support or customer service role, with at least 1 year in a supervisory capacity., • Strong problem-solving skills and the ability to handle high-stress situations calmly., • Excellent communication and interpersonal skills., • Proficiency in customer service software (e.g., Zendesk) and Microsoft Office Suite., • Reduction in escalation resolution time., • Improvement in patient satisfaction scores., • Decrease in repeat escalation cases., • Enhanced team performance and morale.Work Environment, • Location: Hybrid, • Schedule: Full-time, • May require additional availability or flexibility for escalations., • Regular meetings with teams, departments, or leadership to ensure alignment.Key Essential Functions, • Must be able to remain seated and work at a computer for extended periods (up to 8 hours)., • Must be able to type and perform repetitive hand/wrist motions throughout the shift., • Must be able to use a headset for phone-based communication for the majority of the workday., • Must be able to navigate multiple computer systems and applications simultaneously., • Must maintain focus and attention to detail while managing a high volume of calls or tasks., • Must be able to communicate clearly and professionally via phone, chat, and email., • Must be able to work onsite/remote (customize) for all scheduled shifts, including potential weekends or evenings depending on business needs., • Must be able to handle occasional escalated or emotionally charged interactions with composure. Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements: