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Job Description Overview Help Desk Specialist I – Tier 1 Ashburn, VA (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chronos Operations, LLC is seeking a Help Desk Specialist I (Tier 1) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first‑level technical support and customer service. Responsibilities • Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters) via the external 866 number., • Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails., • Record all technology incidents/service requests in ServiceNow, documenting all actions performed and information required for next-level support., • Provide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity., • Perform password resets, account unlocks, and initial request intake adhering to security policies., • Provide first-level resolution using established troubleshooting methods and knowledge articles., • Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls., • Monitor and communicate ticket status to internal or external customers., • Identify and escalate potential major incidents affecting multiple end users., • Participate in major incident bridge calls and communicate customer impact., • Handle Sensitive VIP customer contacts with timely, accurate escalation and follow-up., • Verify ACE portal accessibility after maintenance events., • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success., • Support ACE-related inquiries from Trade and PGA customers, including trade facilitation, compliance, and enforcement., • Other duties as assigned. Qualifications • High school diploma or GED equivalent., • 1+ year of IT Help Desk or Technical Customer Support experience., • Must be available to support rotating shift, 24x7x365 coverage required., • U.S. Citizenship required; must pass CBP Background Investigation (BI). Preferred Qualifications: • Bachelor’s degree in Business Administration, Information Technology or related field preferred., • CompTIA A+ or similar IT certification., • HDI Customer Service Representative or Support Center Analyst certification., • Experience with ServiceNow ITSM platform., • Experience with VPN troubleshooting (Global Protect, Zscaler)., • Experience with ACE (Automated Commercial Environment) system., • Experience supporting Trade/PGA customers., • Prior federal government or CBP help desk experience., • Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: • Working knowledge of Windows OS, Microsoft Office products, Active Directory, and basic networking., • Expertise in various tools like Microsoft Project, ServiceNow and Amazon Connect., • Ability to manage multiple tickets, meeting SLA commitments, and maintaining accurate documentation., • Ability to identify and resolve IT issues quickly, following escalation protocol., • Ability to work with internal teams and other agencies to resolve cross-functional IT needs, • Ability to support rotating shift, 24x7x365 coverage required., • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success., • Ability to analyze customer feedback and performance metrics to drive continuous improvement., • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders., • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership., • Strong written and verbal communication skills for technical documentation and stakeholder coordination., • Excellent communication, leadership, and project management skills., • Ability to work effectively in cross-functional teams and under senior analyst guidance., • Ability to meet minimum clearance requirements., • Ability to work nights, weekends, and holidays as required., • Ability to travel 10%. How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ #Chronos Operations, LLC

Job Description Overview Join Our Talent Network Stay connected. Explore future opportunities. Engage on your terms. Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega MIOS opportunities in government contracting— Contingent upon position availability and completion of the BI process. Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chronos Operations, LLC is seeking a Help Desk Specialist to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first‑level technical support and customer service. Responsibilities • Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters) via the external 866 number., • Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails., • Record all technology incidents/service requests in ServiceNow, documenting all actions performed and information required for next-level support., • Provide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity., • Perform password resets, account unlocks, and initial request intake adhering to security policies., • Provide first-level resolution using established troubleshooting methods and knowledge articles., • Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls., • Monitor and communicate ticket status to internal or external customers., • Identify and escalate potential major incidents affecting multiple end users., • Participate in major incident bridge calls and communicate customer impact., • Handle Sensitive VIP customer contacts with timely, accurate escalation and follow-up., • Verify ACE portal accessibility after maintenance events., • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success., • Support ACE-related inquiries from Trade and PGA customers, including trade facilitation, compliance, and enforcement., • Other duties as assigned. Qualifications • High school diploma or GED equivalent., • 1+ year of IT Help Desk or Technical Customer Support experience., • Must be available to support rotating shift, 24x7x365 coverage required., • U.S. Citizenship required; must pass CBP Background Investigation (BI). Preferred Qualifications: • Bachelor’s degree in Business Administration, Information Technology or related field preferred., • CompTIA A+ or similar IT certification., • Bilingual (English/Spanish) preferred, specific vacancies may require bilingual abilities, • Must be available to support rotating shift, 24x7x365 coverage required., • HDI Customer Service Representative or Support Center Analyst certification., • Experience with ServiceNow ITSM platform., • Experience with VPN troubleshooting (Global Protect, Zscaler)., • Experience with ACE (Automated Commercial Environment) system., • Experience supporting Trade/PGA customers., • Prior federal government or CBP help desk experience., • Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: • Working knowledge of Windows OS, Microsoft Office products, Active Directory, and basic networking., • Expertise in various tools like Microsoft Project, ServiceNow and Amazon Connect., • Ability to manage multiple tickets, meeting SLA commitments, and maintaining accurate documentation., • Ability to identify and resolve IT issues quickly, following escalation protocol., • Ability to work with internal teams and other agencies to resolve cross-functional IT needs, • Ability to support rotating shift, 24x7x365 coverage required., • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success., • Ability to analyze customer feedback and performance metrics to drive continuous improvement., • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders., • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership., • Strong written and verbal communication skills for technical documentation and stakeholder coordination., • Excellent communication, leadership, and project management skills., • Ability to work effectively in cross-functional teams and under senior analyst guidance., • Ability to meet minimum clearance requirements., • Ability to work nights, weekends, and holidays as required., • Ability to travel 10%. How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ #Chronos Operations, LLC

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

Job Description What Impact You'll Have As a member of the Operations Support Center (OSC) Team, the OSC Hardware Support Specialist collaborates closely with OSC Team personnel, including the Hardware Operations teams. Primary site is located in Sterling, VA, this role interfaces with various cross-functional groups, including Systems Engineering (SE), to drive problem and event management efforts, ensuring optimal hardware operability and proactive issue resolution. What You'll be Owning • Provide tier-level hardware troubleshooting and support via phone, email, and chat to assist Field Service Representatives (FSRs) and military/Army personnel., • Manage lifecycle ticketing in Jira and documentation in Confluence, including creating, modifying, and documenting detailed troubleshooting steps., • Host recurring Jira ticket review meetings to ensure accurate issue tracking and proper documentation of Failure and Corrective Action Reports (FACARs) for the Program., • Partner with Systems Engineering to align on operational tasks, anticipate impacts, and deliver accurate status reports., • Facilitate cross-functional collaboration to maintain seamless communication and swift resolution of hardware-related issues., • Assist the FSR Team Lead/Coordinator with Pre-Deployment Site Survey (PDSS) reviews, Preventive Maintenance Corrective Services (PMCS) findings, and ad hoc system configurations., • Execute system checkouts following hardware or software installations and systematically resolve emerging anomalies., • Track and manage hardware Line Replaceable Units (LRUs) processed through the Return Merchandise Authorization (RMA) workflow., • Compile, analyze, and present trend and failure analysis reports for recurring internal reviews., • Serve as the point of contact for operational hardware shipments and assist with updating the Asset Management database., • Provide hands-on technical support for fielding and pre-fielding operations, including hardware troubleshooting, new systems assembly, and equipment teardown/packing, as needed., • Support onsite and fielded location inventory management, as needed., • Primary Location is onsite in Sterling, VA (occasional visits to local warehouses). Teleworking is not authorized., • Schedule: Normal business hours; may require flexibility for occasional after-hours support during critical events., • Travel: 0%–20% travel may be required. What You Must Have • 10+ years of demonstrated and relevant experience in hardware support or systems engineering., • Bachelor's degree (or equivalent combination of education and demonstrated work experience)., • Active TS security clearance, with SCI eligibility., • CompTIA Security+ certification (or ability to obtain within 90 days of hire)., • Proven hardware troubleshooting, repair, and diagnostic skills., • Strong problem-solving abilities under pressure, paired with excellent interpersonal communication. What Would be Nice to Have • Experience supporting Department of Defense (DoD) programs., • Proficiency with Jira, Confluence, and automated project management tools., • Background in inventory management, asset tracking, and RMA workflows., • Strong technical writing skills for documentation, reporting, and trend analysis., • Ability to drive tasks independently while collaborating effectively in a team environment. Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications. We're proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth. Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off. • The pay range for this position is: $140,000 - $175,000 Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications. We're proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth. Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off. Virginia Pay Range $140,000—$175,000 USD Why Choose GRVTY The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We're purpose-built to tackle the most entrenched, systemic national security issues around the world. We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives. At GRVTY, we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance. • Robust health plan including medical, dental, and vision, • Health Savings Account with company contribution, • Annual Paid Time Off and Paid Holidays, • Paid Parental Leave, • 401k with generous company match, • Training and Development Opportunities, • Award Programs, • Variety of Company Sponsored Events EEO Statement GRVTY, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email recruiting@grvty.com or call 703-544-7930 with requested details. A member of the HR team will respond to your request within 2 business days. Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.

Job DescriptionHelp Desk Specialist I (Tier 1 Support) – Remote Flexibility | 24/7 Operations Join a fast-paced technical support team delivering critical frontline assistance to external users in a 24/7/365 environment. This role serves as the first point of contact for customers, government partners, and business users seeking technical assistance, system guidance, and issue resolution. You will manage inbound support requests through phone, chat, email, and ticketing systems, providing exceptional customer service while troubleshooting application and access issues. Responsibilities include incident intake, problem triage, documentation, escalation management, and ongoing communication with users regarding ticket status and resolution progress. Success in this role requires strong technical aptitude, excellent communication skills, and the ability to thrive in a rotating shift environment supporting mission-critical operations. What You’ll Bring: High school diploma or equivalent 1+ year of IT help desk, service desk, or technical customer support experience Working knowledge of Windows, Microsoft Office, and web-based applications Strong written and verbal communication skills with a customer-first mindset Ability to work rotating shifts, including nights, weekends, and holidays U.S. Citizenship and ability to pass a background investigation Preferred Qualifications: Bilingual English/Spanish skills CompTIA A+, HDI, or similar technical/customer service certifications Experience with enterprise ticketing tools such as ServiceNow Familiarity supporting government, trade, or large-scale external customer environments Prior experience in regulated, public sector, or high-volume help desk settings If you enjoy solving problems, helping customers, and working in a collaborative technical environment, this is an excellent opportunity to grow your IT support career.

Job Description IT Support Administrator (Level 2) Do you enjoy solving problems and being the person colleagues count on when technology gets in the way? Our client is looking for an IT Support Administrator to join a growing team of about 20 technicians who support roughly 8,000 users across the organization. In this role you'll provide hands-on and remote Level 1 and 2 support with some light admin work. You'll be the friendly, trusted face of IT, and your work will directly shape how people across the company experience technology every day. As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact . • Job Type: Long-Term Contract, • Location: Dulles, VA (Onsite), • Compensation: This job is expected to pay about $28-$38/hr, • No Visa Sponsorship Available for this role What You'll Do: • Provide Level 1 and 2 support, onsite and remotely, troubleshooting issues by phone, chat, and email for users across the entire company., • Manage accounts and devices across the Microsoft stack, including Active Directory, Entra ID, Intune, Microsoft 365, SharePoint, Teams, and Exchange., • Work an active ticket queue of about 270 tickets per tech each month, documenting incidents and escalating to the right teams when needed., • Partner with vendors and carriers to resolve problems and outages, and train users on hardware and software., • Create and maintain knowledgebase documentation for new and existing procedures. What Gets You the Job: • 3+ years of IT Helpdesk or Desktop Support experience in an enterprise environment, ideally 3-5 years at Level 2., • Required hands-on Intune experience, plus strong knowledge of Active Directory, Entra ID, DNS/DHCP, and Microsoft 365, SharePoint, Teams, and Exchange administration., • Experience with ticketing systems, GPOs, patch management, and remote troubleshooting tools., • A strong customer service mindset that is empathetic, professional, and friendly, and a desire to be the go-to face of IT., • Clear writing and speaking skills for explaining technical solutions to non-technical users. IT certifications and a bachelor's degree in computer science or a related field are preferred. Ready to be the go-to tech expert for a growing team? Apply today and let's talk about your next move. Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey, so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Job Description Overview: Job Title: NOC Technician Work Location: Herndon, VA Schedule: Full-Time FLSA Status: Exempt Due to the nature of the work and contract requirements, U.S. citizenship is required. Responsibilities: We are seeking a qualified NOC Technician to support our Network Operations Center and join the Visionary Solutions team! This position will perform various user problem analyses, monitor the network management systems, and ensure they provide professional solutions to customer requests and/or issues. • Resolve technical problems and answer queries by telephone or self-service ticket to support internal and external customer computer hardware, software, network, system/application access, and telecommunications systems., • Maintain a high customer service focus, exhibiting expertise, timeliness, and professionalism while interfacing with users and senior personnel., • Monitor helpdesk channels, such as phones, email, and web chat, for maximum efficiency and connectivity and provide prompt guidance and support for our customers' issues., • Ability to maintain 24/7 network operations coverage; potential shifts include day, night, weekends, and holidays., • Effectively communicate with customers, colleagues, and senior personnel to effectively diagnose problems, explain technical solutions to users, and provide step-by-step guidance to ensure satisfactory resolution., • Responsible for determining the severity and complexity of a reported issue and, if necessary, escalating it to the appropriate specialist for assistance., • Maintain accurate documentation of all customer requests, services provided, and status updates., • Document and escalate issues to support as necessary. Required Qualifications: • An HS degree or equivalent is required; a bachelor's degree in engineering, computer science, information technology, or a related field is preferred., • A year (1+) or more years of experience working with networking and operating systems, including computer software, hardware, and networking applications preferred, not required., • Basic understanding or knowledge of networking fundamentals, including OSI Model, TCP/IP, DNS, and DHCP., • Must be passionate about network engineering, technology and/or related field and demonstrate a strong commitment to continuous learning., • Must be able to pass a background check and drug test., • Strong organizational skills and the ability to manage multiple tasks and prioritize projects., • Excellent oral and written communication to express complex technical concepts effectively., • Experience using enterprise ticketing and monitoring tools such as Service Now and/or SolarWinds preferred, not required. Possible Shift Schedules: 10-hour shifts 4-3-3-4 Same Shift Morning Shift: 6:00 am – 4:00 pm Mid Shift: 2:00 pm – 12:00 am Night Shift: 10:00 pm – 8:00 am Physical Requirements: The work is performed in an office environment and is primarily sedentary in nature. The individual must remain stationary for prolonged periods and alternate between different stationary positions. The individual must also be able to move about the office at times. This position requires the ability to communicate frequently. This position may occasionally require the ability to ascend stairs, reach, stoop, kneel, lift light to medium objects, view and operate a computer, keyboard, telephone, and other office equipment, and withstand moderate noise and temperatures. This position requires shift work to maintain 24/7 operational needs. Individuals must be available to work evenings, nights, weekends, and holidays to ensure access to mission-critical work and end-users at all times. Visionary Solutions EEO: Visionary Solutions, LLC. is committed to utilizing technology to transform real-world problems into innovative solutions. By ensuring we provide the right resources at the right time, our purpose as a partner is to provide experience from idea to application, encompassing a wide range of complex systems and utilizing technical skills, hands-on experience, and critical thinking abilities to achieve our customer’s success. We are always searching for dedicated and passionate people to join our team. Visionary Solutions is an equal opportunity employer (EEO) focused on creating a culture of trust, equity, and inclusion. All qualified applicants are invited to apply to our openings and will receive equal consideration for employment, regardless of race, color, gender identity, religion, age, sex, sexual orientation, national origin, disability status, veteran status, or any other characteristic protected by law. In doing so, we affirm our commitment to foster a workplace environment free from unlawful discrimination, harassment, and retaliation.

Job DescriptionAbout The Role We are seeking an Entry Level NOC Technician to join our Network Operations Center team in Herndon, VA. This position is responsible for monitoring network systems, troubleshooting technical issues, supporting customers and end users, and escalating issues when additional technical expertise is needed. This is an excellent opportunity for someone interested in building a career in network operations, IT, or network engineering. Candidates with strong technical aptitude and a willingness to learn are encouraged to apply. Why Consider This Opportunity? This is a great opportunity for an entry level IT or networking professional to gain hands-on experience in a mission-critical Network Operations Center environment. The role offers exposure to network monitoring, technical troubleshooting, enterprise support systems, and network engineering while working alongside experienced technical professionals. What You'll Do • Monitor network management systems and helpdesk channels to identify and respond to technical issues., • Troubleshoot and resolve problems involving computer hardware, software, networks, system access, applications, and telecommunications., • Provide professional and timely technical support to internal and external customers., • Respond to support requests through phone, email, web chat, and ticketing systems., • Diagnose technical problems, explain solutions clearly, and provide step by step guidance to users., • Determine the severity and complexity of reported issues and escalate them to the appropriate technical team when necessary., • Maintain accurate documentation of customer requests, troubleshooting steps, services provided, and issue status., • Communicate effectively with customers, colleagues, and senior personnel., • Support continuous 24/7 network operations, including evenings, overnight shifts, weekends, and holidays.What We're Looking For, • High school diploma or equivalent required., • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field preferred., • 1+ year of experience with networking, operating systems, computer hardware, software, or networking applications preferred but not required., • Basic understanding of networking fundamentals, including OSI Model, TCP/IP, DNS, and DHCP., • Strong interest in network engineering, information technology, or a related technical field., • Excellent written and verbal communication skills., • Strong organizational skills with the ability to manage multiple priorities., • Ability to troubleshoot problems, think critically, and learn new technologies., • Experience with enterprise ticketing or monitoring tools such as ServiceNow or SolarWinds is preferred but not required., • Must be able to pass a background check and drug screening., • U.S. citizenship is required due to the nature of the work and contract requirements. Full time, Onsite Schedule 10:00 PM – 8:00 AM

Health-Dental / 401k with 4% matching / 3 weeks PTO + Holidays / Tuition assistance / Career growth / Work-Life Balance - As a Customer Service Specialist, you will: Provide exceptional customer service by answering inquiries and resolving issues through phone, email, and chat support; Maintain a hi

[Customer Support / Remote] - Anywhere in U.S. / Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Interact with customers via phone, email, and chat to provide excellent customer service and resolve any issues or concerns they may have; Follow company policies and procedures to accurately document and track customer interactions; Utilize multiple computer systems to access and input customer information; Provide timely and accurate responses to customer inquiries and requests; Foster positive relationships with customers by actively listening and empathizing with their needs...Hiring Immediately >>

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Job Description Help Desk Specialist I (Tier 1 Agent – Internal) CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment Type: Full‑time Clearance Requirement: CBP Background Investigation (Unclassified) About Aretec At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success. Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – Internal) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first‑level technical support and customer service. The ideal candidate is customer‑focused, technically capable, and comfortable working in a fast‑paced, mission‑critical environment. What You'll Do • Serve as the Tier 1 customer support Point of Contact for all CBP employees and contractors, operating in a 24x7x365 environment., • Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email., • Accurately log and document all incidents and service requests in

As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year. Joining H&R Block 1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful. • Bachelor's degree in accounting or related field, • CPA or Enrolled Agent certification, • Experience completing complex returns (individual, trust, partnership), • 5+ years of experience in accounting, finance, bookkeeping or tax, • Experience conducting virtual tax interviews, • Experience with tax planning and audit support, • Sales and/or marketing experience 1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee. 2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. • Conduct tax interviews with clients face to face and through virtual tools video, phone, chat, email, • Prepare complete and accurate tax returns, • Generate business growth, increase client retention, and offer additional products and services, • Provide clients with IRS support, • All certification levels can provide tax notice services, • Circular 230 associates can provide audit representation, • Mentor and support teammates Your Expertise: • Successful completion of the H&R Block Tax Knowledge Assessment 2, • Experience in accounting, finance, bookkeeping or tax, • Experience completing individual returns, • Experience working in a fast-paced environment, • Comfort working with virtual tools video, phone and chat, • Ability to effectively communicate in person, via phone and in writing, • Must complete continuing education requirement and meet all other IRS and applicable state requirements, • High school diploma / equivalent or higher The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee. $20.00 - $30.00/Hr.

Intern US-Herndon-VA (Hybrid) Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career! • Assist in helping our Customer Success team with internal projects, • Attend Deltek Sessions, • Develop professional and technical skills through shadowing Deltek Consultants, Customer Success Managers and Renewal and Growth Specialists, • Passion for Customer Service, • Interest in problem solving, • Collaborate with other team members, • Display professional attitude., • Currently enrolled in an undergraduate or graduate college program, • Ability to work independently in a fast-paced, learning, hands-on environment, • Excited to learn new technologies and processes, • Works collaboratively in a team environment, • Displays excellent communication skills including presentation and written communication skills, • Interested in learning about Customer Success, • Works effectively with minimal supervision, • Strong computer skills, internet skills, and Office365 skills, • Strong interpersonal skills with ability to adapt to varying situations and personalities, • Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others' ideas, • Strong will to be inquisitive and learn The U.S. hourly range for this position is $20.00 - $22.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. No Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings. Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security. Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Candidate Privacy Notice Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process. Important: Protect Yourself from Recruitment Scams Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to Secure@deltek.com and consider reporting it to law enforcement. 08-Sep-2027

Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts nowbe extraordinary at MANTECH! MANTECH seeks a motivated, career and customer-oriented Growth Operations Manager to join our team in Herndon, VA. This is a hybrid position, requiring onsite presence 2-3 days a week. The Growth Operations Manager will collaborate across the Growth organization to streamline processes, implement technology solutions, and drive data-driven decision-making that accelerates our growth trajectory. Responsibilities include but are not limited to: • Managing and mentoring a small team in a hybrid environment while overseeing business planning activities and presentation scheduling, such as Bid Board and Top Deal reviews., • Evaluating business development opportunities against criteria across the lifecycle, actively coaching teams to meet executive standards., • Architect scalable growth frameworks that reduce friction and allow the team to focus on high-value activities., • Serve as the primary Point of Contact for operations inquiries, managing specialized Google Chat Spaces, Google Sites, and email accounts with high responsiveness., • Coordinating cross-departmental communication and maintaining centralized process documentation for growth workflows and technologies., • Identifying and implementing automation opportunities using AI tools to streamline workflows and reduce operational friction., • Leading the Growth training calendar strategy and executing clear communication plans regarding system enhancements and educational resources., • Managing end-to-end growth projects and technology deployments from scope definition through implementation and ROI tracking., • Overseeing the support request ticketing system, tracking metrics, and utilizing dashboards to derive actionable performance insights. Minimum Qualifications: • Bachelor's Degree with a minimum of 4 years of relevant Operations experience, or a Master's Degree with no less than 2 years of prior relevant experience., • Minimum of 2 years of experience in a Government Contracting environment, specifically related to business planning activities., • Minimum of 2 years of experience managing small teams in a hybrid environment., • High proficiency in Google platform and Microsoft Office suite., • Strong leadership, project management, organizational, and written communication skills with the ability to prioritize and meet deadlines., • Demonstrated ability to interpret data, drive process improvements, and implement automation solutions. Preferred Qualifications: • Experience with Salesforce and database-driven applications., • Experience creating engaging instructional media, including video tutorials, e-learning modules, and quick-reference job aids., • Proven ability to operate independently, gain internal support, and build solid working relationships with senior management and cross-functional teams. Clearance Requirements: • US Citizen Physical Requirements: • Must be able to remain in a stationary position 50% of the time., • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc., • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations., • Must be able to exchange accurate information in these situations The projected compensation range for this position is -. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at and provide your name and contact information.