Customer Relationship Coordinator
29 days ago
Houston
Job Description Texas Installs LLC is seeking a proactive and customer-focused Customer Relationship Coordinator to join our growing team. As a Customer Relationship Coordinator, you will be instrumental in fostering strong and lasting relationships with our valued customers. You will serve as a key point of contact, ensuring exceptional service, addressing inquiries, and proactively identifying opportunities to enhance customer satisfaction and loyalty. Responsibilities: • Serve as the primary point of contact for assigned customers, building rapport and establishing strong, long-term relationships., • Understand customer needs, objectives, and challenges to provide tailored support and solutions., • Proactively communicate with customers regarding product updates, company news, and relevant information., • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels., • Efficiently resolve customer issues and complaints, escalating complex matters appropriately and ensuring timely resolution., • Coordinate with internal teams to address customer needs and ensure a seamless customer experience., • Maintain accurate and up-to-date customer records in our CRM system, documenting interactions and key information., • Track customer engagement and identify opportunities for upselling or cross-selling relevant products or services., • Gather customer feedback through surveys, interviews, and ongoing interactions to identify areas for improvement in our products, services, and processes., • Analyze customer data to identify trends and insights that can inform customer relationship strategies., • Assist in the development and implementation of customer loyalty programs and initiatives., • Contribute to a customer-centric culture within the organization., • Perform other related duties and projects as assigned. Qualifications: • High school diploma or equivalent., • Experience in customer service or a similar customer-facing role., • Excellent verbal and written communication skills, with a professional and empathetic demeanor., • Strong interpersonal and relationship-building skills, with the ability to connect with customers on a personal level., • Exceptional problem-solving and conflict resolution skills, with the ability to handle challenging situations effectively., • Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple customer accounts., • Proficiency in using Microsoft Office Suite., • Ability to work independently and collaboratively within a team environment. Founded in 2006, Houston-based Texas Installs has become a trusted name in the industry for top-notch appliance installation services. What began as a small operation has flourished into a thriving family-owned business with a reputation for reliability and excellence. Headquartered in the heart of Houston, Texas, Texas Installs has expanded its reach, establishing successful branches in Austin, San Antonio, and Dallas. With a commitment to quality craftsmanship and unparalleled customer service, Texas Installs continues to uphold its legacy of exceeding expectations in every project they undertake. At the heart of our appliance installation business vision lies a dedication to forging enduring relationships within the market and its builders. We recognize that trust is the cornerstone of our success, which is why we prioritize communication at every stage. Through these practices, we not only deliver exceptional service but also cultivate partnerships built on reliability, transparency, and mutual respect. We’re excited to announce that our company has expanded its services to include cabinet installation, featuring the esteemed brand, Innovation Cabinetry. Innovation Cabinetry shares our values of dedication to excellence, reliability, and high customer satisfaction, along with a passion for craftsmanship, Innovation Cabinetry embodies the perfect blend of style, functionality, and durability.About: \r\n\r\nFounded in 2006, Houston-based Texas Installs has become a trusted name in the industry for top-notch appliance installation services. What began as a small operation has flourished into a thriving family-owned business with a reputation for reliability and excellence. Headquartered in the heart of Houston, Texas, Texas Installs has expanded its reach, establishing successful branches in Austin, San Antonio, and Dallas. With a commitment to quality craftsmanship and unparalleled customer service, Texas Installs continues to uphold its legacy of exceeding expectations in every project they undertake. \r\n\r\nAt the heart of our appliance installation business vision lies a dedication to forging enduring relationships within the market and its builders. We recognize that trust is the cornerstone of our success, which is why we prioritize communication at every stage. Through these practices, we not only deliver exceptional service but also cultivate partnerships built on reliability, transparency, and mutual respect. \r\n\r\nWe’re excited to announce that our company has expanded its services to include cabinet installation, featuring the esteemed brand, Innovation Cabinetry. Innovation Cabinetry shares our values of dedication to excellence, reliability, and high customer satisfaction, along with a passion for craftsmanship, Innovation Cabinetry embodies the perfect blend of style, functionality, and durability.