Silver Spring
Job Description Join Our Team as a Front Desk Patient Care Coordinator – Outpatient Workers’ Compensation & Industrial Rehab Clinic Metropolitan Occupational Therapy (Silver Spring, MD) is seeking a professional, organized, and personable Front Desk Patient Care Coordinator to join our interdisciplinary outpatient team. Our clinic specializes in work-related rehabilitation, hand therapy, functional capacity evaluations (FCEs), and concussion/vestibular care within workers’ compensation and personal injury settings. This role is essential to creating a smooth, supportive experience for our patients, referral partners, and clinical staff. If you are detail-oriented, reliable, and enjoy working in a fast-paced medical environment, we want to meet you. What You’ll Do Patient Scheduling & Coordination • Manage incoming calls, schedule appointments, and confirm upcoming visits, • Coordinate with case managers, adjusters, and physician offices, • Greet and check in/out patients with professionalism and warmth, • Manage daily clinic flow to support OTs, PTs, COTAs, and clinical directors, • Verify insurance benefits and obtain authorizations, • Communicate with attorneys, claims adjusters, and medical providers as needed, • Process payments, assist with billing follow-up, and maintain logs, • Support therapists by preparing paperwork for FCEs, progress notes, and work hardening documentation, • Ensure the clinic environment remains clean, organized, and patient-ready Qualifications Required: • Prior experience in a front desk, administrative, or medical office setting, • Strong communication and customer-service skills, • Ability to multitask and maintain accuracy in a fast-paced environment, • Comfort working with workers’ compensation, personal injury, or insurance offices, • Proficiency with computers, EHR systems, and scheduling platforms, • Experience in outpatient rehab, PT/OT clinic settings, or medical billing, • Familiarity with workers’ comp workflows, FCE scheduling, claims processes Why Join Us? • Supportive and collaborative clinical environment, • Opportunity to work alongside experienced OTs, PTs, and industrial rehab specialists, • Meaningful role helping patients navigate recovery and return to work, • Exposure to specialized areas including work hardening, hand therapy, and vestibular care, • Professional growth potential within a respected outpatient rehab program If you’re looking to join a mission-driven outpatient clinic where your work directly impacts patient progress and clinic success, we encourage you to apply. Apply today and grow with us at Metropolitan Occupational Therapy!