Strategic communication jobs in Toledo, Ohio - Page 2Create job alerts

Job DescriptionTop Reasons to work with our client • The company operates more than 300 facilities located in 28 states., • They operate skilled nursing and rehabilitation centers, memory care communities, assisted living facilities, outpatient rehabilitation clinics, and hospice and home health care agencies., • 66 of their skilled nursing and rehabilitation centers earned “Best Short-Term Rehabilitation or Best Long-Term Care 2019 – 2020” from U.S. News & World Report., • Excellent training, industry-leading benefits and unlimited opportunities to learn and grow., • Autonomy in the workplace.Want to be part of the team leading the nation in healthcare, let's talk!Job Type : Full TimeLocation : Toledo, OhioPay : Great Pay + BonusJob Description What you will be doing:, • Provide strategic leadership for the organization’s compliance and privacy programs., • Ensure adherence to all applicable healthcare laws, regulations, and ethical standards., • Report to executive leadership and serve the Board of Trustees., • Foster a culture of integrity and accountability across the organization., • Oversee compliance operations, risk mitigation, policy governance, and staff training., • Monitor regulatory changes and guide the organization through the evolving healthcare regulatory landscape., • Interpret complex regulations and assess organizational risk., • Evaluate policy effectiveness and analyze compliance data., • Lead investigations and drive strategic improvements., • Promote a culture of accountability and integrity throughout the organization., • Influence others, build relationships, and champion ethical practices within the organization.Experience you will need:, • Master’s degree in Healthcare Administration, Law, Business Administration, or a related field., • Seven to ten years of experience in healthcare corporate compliance, with at least three to five years in a leadership role., • Superior leadership, communication, and interpersonal skills., • Strong analytical skills for interpreting complex regulations., • Ability to evaluate policy effectiveness and analyze compliance data., • Experience in leading investigations and driving strategic improvements., • Strong ethical foundation with the ability to lead with integrity, impartiality, and fairness., • Experience with enterprise risk management and quality improvement processes is preferred., • Proven ability to lead cross-functional teams and drive organizational change., • Experience with chart review/analysis and regulatory research., • Certifications in Healthcare Compliance (CHC) and/or Health Privacy Compliance (CHPC) are preferred., • Lean and/or Six Sigma certification is a plus.Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days #INDEH123

Job Description Are you a strategic thinker, strong leader, and results-driven professional? We’re looking for a General Manager to oversee daily operations, drive business performance, and lead a high-performing team. If you’re passionate about building a culture of excellence and operational efficiency, this role is for you. Our next area sales manager needs to understand the local market and trends to develop creative strategies that drive sales for INSURANCE PRODUCTS throughout Toledo and surrounding areas. We are looking for an analytical thinker who can devise innovative ways to exceed sales targets and profit margins. We need a confident sales pro with excellent communication skills to maintain ongoing relationships with key clients while also prospecting new customers through social media and networking. Our ideal candidate should have at least a year of experience managing sales, preferably in the financial industry. No cold calling. Work from the office or home. Compensation: $72,000 Responsibilities: • Lead and manage daily operations across departments to ensure a seamless workflow, • Partner with leadership on planning, reporting, and long-term vision, • Develop and implement strategies to achieve company goals and drive profitability, • Implement strategies to optimize efficiency, increase profitability, and elevate the customer experience, • Ensure compliance with company policies, procedures, and applicable regulationsQualifications:, • Proficient in operational tools, systems, and performance metrics, • Proven experience in a management or leadership role, • Strong business acumen and understanding of financial principles, • Excellent communication and interpersonal skillsAbout Company We attract a select group of leaders, enterprises, and high achievers eager to jumpstart their sales careers with a fast-paced, stable, and international company. We call that select group Business Athletes that thrive in a positive, advancement-focused culture. Follow us on Instagram @surace_smith_partners_org

Job DescriptionWe are looking for an experienced Acquisition Manager to lead efforts in audiobook and eBook distribution, focusing on expanding relationships with independent authors and publishing partners. This role involves strategic outreach, leveraging data to drive acquisitions, and attending industry conferences to build strong partnerships. Based in Holland, Ohio, the position offers an exciting opportunity to shape distribution strategies for a growing organization. Responsibilities: • Identify and connect with new leads to expand the Dreamscape Select program, guiding authors through the onboarding process., • Oversee outreach initiatives for eBooks, ensuring proper tracking and coordination with contracts and operations for smooth onboarding., • Develop acquisition strategies for independent authors by analyzing and utilizing diverse data sets., • Collaborate with design and sales teams to prepare accurate and engaging monthly sales presentations., • Address inquiries from partners, directing them to relevant teams such as operations or marketing as needed., • Work with accounting and operations to resolve issues like payment discrepancies or contract concerns., • Travel to independent author conferences across the country to meet potential leads and strengthen existing relationships., • Manage the distribution hub, ensuring new titles are properly signed off and distributed in compliance with contracts., • Conduct annual business reviews with partners, providing necessary data and insights., • Generate customized reports on request for key clients to support their needs.• Proficiency in Windows platforms and tools such as Outlook, Excel, Airtable, DocuSign, and Concord., • Ability to work independently while managing tasks with urgency and precision., • Strong organizational skills with attention to detail., • Excellent written and verbal communication abilities., • Self-motivated with the capacity to adapt to changing priorities effectively., • Demonstrated ability to follow directions and complete assignments within deadlines., • Collaborative mindset to thrive in team environments., • Exceptional follow-up and follow-through skills to ensure tasks are completed successfully.

Job DescriptionDescription: Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Zepf Center's Runaway Youth Shelter is a critical lifeline for young people in our community and throughout Northwest Ohio. Designed to provide temporary shelter for runaway, homeless, or at-risk youth, Safety Net also provides care coordination for mental health and primary care services, life skills development, and academic support. The Mental Health Technician plays a crucial role in supporting individuals in crisis and ensuring the effective operation of 24/7 mental health services. This position involves direct interaction with clients, crisis intervention, transportation, and coordination with multidisciplinary teams to assist individuals experiencing distress. Mental Health Technicians may work in various settings, including community outreach, emergency services, and residential programs, providing support in managing mental health crises, facilitating care, and ensuring safety for everyone involved. Mental Health Technicians are expected to maintain a flexible schedule to meet the needs of a 24/7 department, including on-call shifts, weekends, and holidays. They work closely with clinical teams and are instrumental in delivering immediate, hands-on care in high-pressure situations while fostering a compassionate, trauma-informed environment for both clients and colleagues. Hours: Three, 12-hour shifts; 7:00pm - 7:00am with rotating weekends and holidays Essential Duties and Responsibilities: Crisis Intervention & Support: · Respond to mental health crises in the field or facility, providing immediate support to clients and their families. · Conduct assessments and coordinate services with other health professionals. Client Supervision: · Observe, monitor, and engage with clients during activities to ensure their safety and well-being. · Offer structured support in various settings, including residential units, emergency rooms, or community locations. · Provide individualized emotional support to enhance clients' emotional stability and resilience. Collaboration: · Work closely with mental health professionals, case managers, and other support staff to deliver comprehensive care. · Participate in the intake and discharge processes, assisting with documentation and case management tasks as needed. Behavioral Monitoring: · Track and document clients' behavior and mental status, identifying potential risks and responding to changes in conditions. · Employ de-escalation techniques and assist in behavior management when necessary. · Facilitate activities and therapeutic interventions designed to promote recovery, encourage positive coping strategies, and support overall mental and emotional well-being. Documentation: · Accurately maintain client records, ensuring all interactions, interventions, and services are documented according to agency policies and procedures. Complete necessary reports, including shift logs, incident reports, and billing information. Community Outreach & Referrals: · Provide outreach services, which may include transporting clients to appointments, emergency services, or community-based care providers. Handle incoming phone calls to the agency, providing information, referrals, and resources to individuals and families in crisis. Training & Development: · Participate in regular training programs, such as CPR, First Aid, Crisis Intervention, and other professional development activities to maintain certification and enhance service delivery. Team Support: · Collaborate with team members to maintain a positive and cohesive work environment. Participate in unit meetings and interagency activities. · Assist with coverage and flexibility to ensure uninterrupted 24/7 operations. Other Duties as Assigned: · Perform additional responsibilities as directed to contribute to the team's effectiveness and the overall success of services provided. Essential Employee Designation: · Essential employees are considered essential to the operations of the organization and must report to work, even in periods of inclement weather, or public emergency. · This position is part of a 24-hour unit; employees must be available to work scheduled weekends and emergency overtime as needed. Requirements: Position Competencies Communication · Strong verbal and written communication skills, including the ability to document actions clearly and communicate effectively with clients, families, and other professionals. · Effectively communicates with clients and colleagues, employing a calm approach and active listening. Accountability · Takes ownership of responsibilities and follows through on assignments. · Able to remain calm and focused in high-stress and crisis situations, providing support and intervention when necessary. · Maintains professional boundaries while demonstrating empathy and understanding to establish rapport. Flexibility · Willing to adapt work and priorities based on changing client needs. · Open to adjusting work schedules, including taking on-call shifts and emergency overtime when required. Organizational Skills · Detail-oriented with organized work habits, which include timely and appropriate documentation. · Maintains a tidy workspace. Organizational Competencies: Knowledge of Agency Mission, Vision, Goals, and Policies · Understands and articulates the agency’s core mission, vision, and strategic objectives. · Dedicated to the principles of the Sanctuary Model, utilizing the seven commitments as a guide to creating a safe and non-violent environment for clients and staff. · Familiar with and adheres to relevant policies and procedures to ensure compliance and operational effectiveness. Commitment to Client Centered Care and Client Satisfaction · Demonstrate proactive and effective leadership to address client needs promptly and efficiently. · Works closely with coworkers and clients to create a seamless and integrated care process. · Ensures that all services are tailored to meet the specific needs and expectations of clients. Professionalism · Maintains a high standard of professional behavior in all interactions with clients and colleagues. · Exhibits integrity, accountability, and respect in the workplace, fostering a positive and productive organizational culture. Teamwork and Collaboration · Actively participates in team activities, fostering a collaborative environment. · Supports colleagues and contributes to group efforts to achieve shared goals and enhance service delivery. Adherence to Ethical Standards · Upholds the agency’s code of ethics and professional standards in all practices. · Demonstrates ethical decision-making and accountability in both individual and team contexts. Continuous Quality improvement (CQI) • Committed to improving individual and agency operations., • Incorporates Continuous Quality Improvement (CQI) techniques into daily work activities to enhance efficiency and effectiveness., • Actively participates in CQI process teams and supports CQI initiatives to drive organizational improvement. Position Qualifications: Education/Experience: · High school diploma or equivalent, required; · Bachelor's degree in a related field or at three years of relevant experience in mental health or social services, preferred. Certifications: · Must maintain certifications in: o CPR o First Aid o Crisis Intervention · Additional relevant certifications may be required depending on the specific unit of assignment. Driving Eligibility · Must be eligible to drive company vehicles. · Valid driver’s license and eligibility for coverage as defined by the agency’s commercial insurance carrier (for those driving company vehicles) · Proof of insurance (for those using personal vehicles for business purposes)

Job Description Harbor is seeking a dynamic Chief Operating Officer (COO) to provide leadership, vision, and operational excellence across the organization. The COO will oversee Facilities, Human Resources, and IT while driving strategic initiatives in partnership with the CEO and Senior Leadership Team. Position is full-time, 40 hours per week, and on-site. Education/Experience/Other Requirements: • Master’s degree in business, healthcare administration, behavioral health, or related field required., • 5+ years senior management experience, preferably in behavioral health or nonprofit sector., • Demonstrated experience in financial planning, analysis, human resources, information technology, and facilities oversight., • Strong background in organizational development, personnel management, budget/resource development, and strategic planning., • Understanding of behavioral health payment methodologies, value-based arrangements, and pay-for-performance models., • Exceptional problem-solving, analytical, and communication skills., • Must have valid driver’s license, acceptable driving record, and be deemed insurable through Harbor’s vehicle insurance carrier., • Provide day-to-day leadership and management aligned with Harbor’s mission, values, and strategic goals., • Oversee Facilities, Human Resources, and Information Technology operations, ensuring strong systems, compliance, and support for staff., • Collaborate with the CEO, Board, and Executive Leadership Team to develop and execute strategic plans and initiatives., • Ensure the effectiveness of operational processes, internal controls, and risk management strategies., • Develop and implement operating and capital budgets; ensure sound fiscal management in collaboration with the CFO and CEO., • Provide direction, leadership, and consultation for operational departments including Facilities, IT, and HR., • Foster an organizational culture of accountability, innovation, and continuous improvement., • Motivate, mentor, and develop leaders and staff across operational divisions., • Monitor and report on organizational performance metrics to the CEO and Board as requested., • Represent Harbor in community, state, and national forums, and with strategic partners., • Ensure adherence to regulatory requirements and agency policies in all operational areas., • A leading provider of mental health and substance use treatment for over 100 years, • 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: * • Medical, dental, and vision coverage, • Retirement plan with company match, • Generous paid time off, sick time, and paid holidays, • Tuition and professional license reimbursement programs, • Clinical supervision hours offered, • Employee referral bonuses, • Ability to make a difference in your community!

Job Description Hybrid: Onsite Tuesday, Wednesday and Thursday with Monday and Friday as optional remote days Manager is looking for someone who has a social media, SEO and digital marketing background. Digital, has experience with blogs Content Management Content Creation - Social Media Copywriting Managed social media channels before Great interpersonal skills and can connect with people Will take ownership of the role and wants to be a member of the team Job Responsibilities The Digital Marketing Specialist will be responsible for leading the following activities: Community Management - ~50% Content creation writing blog posts, articles, newsletters, communications materials, and material for social media channels. This will involve working cross functionally with our strategic marketing teams, product teams, internal communication teams and outside agencies. Create and maintain Content Calendars. Post relevant content in accordance with Content Calendar. Communications/marketing strategy the Community Manager is responsible for contributing to the social media plan that enhances our strategic marketing and communications plans to provide direction for the companys public-facing social media communications. Customer relations the Community Manager is responsible for working with our customer service, technical and warranty teams to provide support for customers and contractors. Answer questions as they arise in social media while assisting customers in navigating and providing fast, relevant, and professional service. Analytics Using analytic tools the community manager will provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives. The Community manager will be adept at administering and measuring A/B testing protocols to enhance response and engagement. Summarize insights and conversations to create actionable, client-facing reports that lead to optimization. Marketing Support - ~50% Collaborate with channel managers to align key initiatives with outbound marketing tools and programs to create value for the customer and quicker adoption and acceleration of key initiatives by customers. Contributes to post campaign insight gathering, reporting, and optimizations. Continuously build an intimate and thorough knowledge of the business (i.e. the value that our current and future products deliver to the customer). Anticipate and proactively deliver needs for digital content (social channels, webinars, blog, newsletter, etc.) ensuring required routing through marketing, legal, technical stakeholders, scheduling, and deployment Responsible for tracking and managing multiple active and upcoming projects end-to-end by including timelines, milestones, asset requirements, resource needs, and deliverables. Job Requirements Minimum Qualifications and Experience BA in communications, advertising, public relations, business or related field. MBA optional 3+ years experience managing social media platforms or communities for brands 3+ years working in a corporate or agency environment, interacting with multiple levels of the organization Knowledge, Skills & Abilities: Actively participates in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc. Understanding of popular social networks - design, functionality, users, reporting, advertising, and analytic packages Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects Proficiency in PowerPoint and presentation tools and skills Proficiency in content management and listening tools like Sprinklr, Netbase, Sprout, Cision, On24 Exceptional communication skills and leadership capability to organize and motivate cross functional teams without direct reporting Very high attention to detail Excellent verbal, written, and presentation skills

Job DescriptionTax Principal Opportunity with Top-Rated Public Accounting Firm! This Jobot Job is hosted by: David DeCristofaro Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $150,000 - $220,000 per year A bit about us: We are Professional Advisory firm with decades of excellence in accounting, assurance, and strategic advisory services to individuals and businesses. For over 50 years, we have been a trusted partner to companies and individuals across industries, providing not only comprehensive financial advisory but also leading-edge accounting and assurance solutions. From audits to risk management, we ensure your financial statements are accurate, compliant, and reliable—giving you the peace of mind to focus on what truly matters: growth and opportunity. Our seasoned professionals seamlessly integrate deep industry insights with advanced strategies to help businesses navigate today’s financial and regulatory challenges. Whether you need to enhance financial transparency, improve operational efficiency, or expand strategically, our comprehensive services are tailored to your unique needs. Why join us? • Excellent Compensation Packages!, • Exceptional Benefits!, • Matching 401k!, • Generous PTO!, • Flexible Work Schedules!, • Hybrid Remote Work!, • Unparalleled Work/Life Balance!, • Fantastic Culture!, • Professional Development Programs including Tuition Reimbursement and CPA Reimbursement! Job Details Our dynamic financial firm is seeking a seasoned Tax Principal to join our team. This is a unique opportunity for an experienced tax professional to contribute their expertise to our growing firm. The successful candidate will have a solid foundation in tax preparation, tax research, mentorship, and tax returns. The Tax Principal will be responsible for leading activities to grow the firm and generate business with new clients, as well as implementing innovative solutions for our clients. Responsibilities: • Lead activities to grow the firm and generate business with new clients., • Implement creative strategies to help clients with complex tax needs., • Develop and mentor others around you. 1. Bachelor’s degree in Accounting, Finance, or a related field is required., 2. Active CPA license is required., 3. A minimum of 10 years of relevant tax experience in public accounting or industry is required., 4. Outstanding client service and communication skills., 5. Experience bringing in new business and expanding on existing clients. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policyCompany DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com.Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

Job Description Saw Operator (Sawyer) Growing, prestigious, home improvement company, providing service to both residential and commercial clientele has an opportunity for you to contribute to the strategic growth and success of our organization. Reporting to the president/CEO, the CNC Machinist will be responsible for cutting and shaping stone slabs into exact dimensions required and enduring that the quality of work is accurate and timely. Our company provides good working conditions, a friendly environment and competitive wages and good health benefits. Cutting & Fabrication • Operate CNC bridge saw or similar cutting equipment., • Read and interpret fabrication drawings, cut sheets, and job packets., • Measure, mark, and cut stone slabs to exact specifications., • Verify material type, color, thickness, and lot numbers before cutting., • Optimize slab layout to reduce waste and maximize yield., • Perform miters, and specialty cuts as required. Quality Control • Inspect slabs for cracks, fissures, resin issues, or defects prior to cutting., • Check accuracy of cuts using tape measure, square, calipers, or templates., • Ensure all cut pieces meet quality, polish allowance, and dimension standards., • Label and stage pieces clearly for the next workstation. Equipment & Shop Maintenance • Perform daily checks: water flow, blade condition, oil levels, and sensors., • Keep saw area clean, safe, and free of debris., • Replace blades, filter, and perform basic troubleshooting when needed., • Report mechanical issues immediately to the supervisor. Safety and Compliance • Follow all PPE requirements (hearing protection, safety glasses, respirator, boots)., • Follow OSHA and silica safety guidelines., • Adhere to lockout/tagout procedures for maintenance., • Maintain a clean and organized work area to prevent injuries., • Good communication and teamwork skills, problem-solving abilities and adaptability, • Knowledge of safety procedures and best practices, • High school diploma or equivalent; technical training is a plus We are a recognized leader in the industry yet small enough so that you will be recognized for the contributions you make. We are proud of our solid reputation with our customers who know our quality, on-time delivery, and flexibility. Our company is an equal employment opportunity company with a drug free workplace. In addition, we provide competitive wages and health benefits. If you consider yourself to be qualified for this position, we encourage you to submit your resume for consideration. Benefits:

Job DescriptionSalary: 20.00 - 30.00 hourly At Neighborhood Health Association, the Marketing and Social Media Coordinator is responsible for developing communication and marketing strategies for targeted audiences through the creative development and delivery of content across print, digital and electronic venues. This will include researching, writing, editing, proofing, and publishing information that effectively and accurately supports the organizations marketing and internal communications goals and objectives. In addition, the position may be responsible for planning and carrying out constituency and outreach events. Responsibilities Include: • Propose and implement communication and marketing strategies to achieve organizational goals and objectives. This includes collaboration with the organizations CEO, COO and/or Executive Management Team as well as other cross-functional teams., • Adhere to all organizational brand usage guidelines, including developing brand guidelines and templates., • Develop content that best conveys key messages and meets business goals of organization., • Select message appropriate media. Ensure integration of content across different media., • Track, measure and report effectiveness of communication programs, marketing campaigns and events., • Bachelors degree in communications, marketing, social/digital communications or related field preferred. Comparable education and experience will be considered., • Requires demonstrated experience with print and digital publishing, social media platforms and developing presentations using various software., • Excellent analytical skills for tracking, measuring and reporting., • Experience working with a health care or social service agency preferred., • Strong analytical skills and adept in interpreting strategic vision into marketing resources, • Reliable transportation for travel to NHA locations, community events, and organizational events and meetings.

Job Description EDUCATION Bachelor’s Degree in Information Systems, Computer Science, Business Administration, or a related field is required. Master’s Degree or MBA with an emphasis in Technology Management or IT Operations preferred. EXPERIENCE 8+ years of progressive experience in banking or financial services technology, with a strong track record in managing enterprise platforms and digital banking systems. Demonstrated leadership in optimizing and integrating core systems such as Fiserv, nCino, Salesforce, and related banking technologies. Proven ability to implement process automation and platform adoption across multiple business lines. PREFERRED SKILLS • Deep understanding of enterprise banking platforms including Fiserv, nCino, Salesforce, Encompass, LaserPro, Innovest, and related integration tools., • Demonstrated success in defining strategic technology roadmaps and managing full lifecycle platform implementations., • Strong project management and organizational skills; capable of overseeing simultaneous system upgrades, deployments, and integrations., • Experience mentoring and developing teams to build advanced platform expertise., • Knowledge of IT governance, data integrity, and regulatory compliance in financial services., • Excellent communication skills to collaborate effectively with business and technology leaders., • Proven ability to identify automation opportunities that improve operational efficiency and client experience. Responsible for the strategic direction, performance, and continuous improvement of the Bank’s enterprise platforms. This role ensures all systems are fully utilized, integrated, and secure to drive automation, process optimization, and enhanced customer experience. The Director leads a team of technology professionals to execute the platform roadmap, strengthen user adoption, and align IT initiatives with the Bank’s strategic goals. Acting as a bridge between business and technology, this role partners with leaders across all business lines to modernize workflows, eliminate redundancies, and create a unified digital ecosystem that supports efficiency and innovation across the organization. ESSENTIAL DUTIES • Strategic and Operational Leadership, • Develop and execute a comprehensive roadmap for all enterprise and banking platforms, aligning technology initiatives with the Bank’s strategic objectives., • Act as a liaison between IT and business units to translate business needs into platform capabilities., • Regularly assess platform features and industry best practices to recommend enhancements or new technologies., • Partner with the CTIO and participate as an active member of the IT Strategic Council., • Oversee integration of platforms to ensure seamless data flow, creating a single source of truth and unified customer view., • Support the Bank’s digital banking and automation initiatives to enhance internal efficiency and client engagement., • Platform Management and Optimization, • Manage day-to-day operations of Fiserv, nCino, Salesforce, LaserPro, Encompass, Innovest, and related systems., • Implement quarterly software upgrades and deployments to deliver new process automation and system functionality., • Identify opportunities to automate workflows and eliminate manual processes across departments., • Evaluate vendor releases and coordinate system enhancements or module implementations., • Maintain system compliance with IT security, data integrity, and regulatory frameworks., • Develop key performance metrics and reporting dashboards to monitor system utilization, uptime, and ROI., • People Leadership and Team Development, • Lead, coach, and develop a team of System Administrators and Application Analysts., • Set clear goals, manage performance, and foster a culture of accountability, innovation, and continuous learning., • Coordinate training programs to strengthen platform expertise and ensure system adoption across the organization., • Build strong partnerships between the IT team and business users to encourage collaboration and feedback., • Support succession planning by developing internal talent capable of assuming advanced platform management responsibilities., • CROSS-FUNCTIONAL COLLABORATION AND GOVERNANCE, • Ensure technology decisions and priorities align with enterprise business goals and regulatory requirements., • Collaborate with business line leaders to document, refine, and automate key banking processes., • Establish documentation standards, including data mapping, workflow processes, and platform governance., • Participate in audits and compliance reviews related to IT systems and data management., • Participate in enterprise project planning and technology budgeting processes., • Represent IT in interdepartmental initiatives to promote digital innovation., • Support business continuity planning and disaster recovery testing for core platforms., • Must be able to remain in a stationary position more than two-thirds of the time., • The person in this position needs to occasionally move about inside the office to accomplish tasks., • Must be able to adjust or move objects up to 20 pounds in all directions., • Frequently communicates with others to exchange information., • Constantly moves wrists, hands, and/or fingers., • Must be able to assess the accuracy, neatness, and thoroughness of the work assigned.