IT Service Delivery Manager
5 days ago
Norwich
R13 Recruitment are partnering with an expanding IT services organisation to recruit a Team Manager to lead and develop a core service delivery function providing solutions to the corporate SME market across both Norfolk and the UK. This is a pivotal leadership role, responsible for stabilising, developing and driving the performance of a key service within the business. Leading from the front, this senior-level role will combine technical credibility, project scoping, planning and coordination, commercial awareness and strong people management to deliver high-quality outcomes for clients. This is a hands-on position and you’ll be expected to remain technically credible while operating at a strategic and operational level. This position will suit an individual who enjoys taking ownership, driving improvements and making a visible impact across both team performance and client delivery. As a key hire, you will play a central role in creating consistent and high-quality outcomes, whilst working closely with other senior stakeholders. The ideal candidate will have progressed from a technical background into leadership and is now looking for a role where they can make a tangible impact in a forward-thinking business. Monday to Friday working hours. Salary offered will be commensurate to level of experience. The Company This organisation delivers a broad range of IT, telecoms and technology solutions to a national client base, supporting businesses with infrastructure, cloud, security and connectivity services. With continued growth and investment, they are now focused on strengthening their delivery function - creating an opportunity for an experienced manager to step in, bringing structure and driving performance across the technical delivery and installations teams. Benefits • 25 days holiday + bank holidays, • Private medical cover, • Pension scheme, • Gym membership, • Cycle to work scheme, • Employee Assistance Programme, • Leading and managing two technical delivery teams., • Taking ownership of project delivery, ensuring work is effectively scoped, planned, resourced and completed on time, within budget and to a high standard., • Acting as the senior escalation point for technical and client-related issues., • Driving improvements across service delivery, processes and performance., • Managing departmental budgets, forecasting and resource planning., • Supporting and developing team members through coaching, 1:1s and performance management., • Working closely with sales teams to support pre-sales, solution design and client strategy., • Attending client meetings, building strong relationships with key stakeholders across all levels of organisational seniority and technicality, adapting approach accordingly., • Monitoring KPIs, SLAs and delivery performance., • Proven experience in a leadership role within IT, infrastructure or managed services., • Strong technical background across Microsoft environments (Windows, Azure, Microsoft 365)., • Experience managing client-facing project delivery in a commercial environment., • Ability to balance technical, commercial, operational and people management responsibilities., • Confident communicator, able to engage with both technical and non-technical stakeholders., • Success in managing and developing your team., • Experience managing budgets, resources and performance metrics., • A proactive, solutions-focused mindset with the ability to drive change and improvement., • Resilient, with the ability to lead teams through periods of change., • Experience within an MSP environment would be highly advantageous, but is not essential. To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.