Complaints jobs in Exeter - Page 17Create job alerts

Manage and investigate customer complaints from initial receipt through to final resolution. Accurately record complaints, actions, and outcomes within internal systems. Identify root causes and trends in complaints, escalating risks and making recommendations for process improvements.

Complaints and Resolution function. Member enquiries, complaints, and housing-related information requests. Support the complaints service to promote.

In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints. Claims & Complaints Lawyer (Contract).

A leading recruitment firm is seeking a Senior Complaints Resolution Officer to ensure effective management of complaints and enquiries.

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team. This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Lead on projects aimed at improving service standards, performance, and consistency in complaints handling a. Complaints Investigator needed in North London Pay

A local government authority in the North West Leicestershire area seeks an Information and Support Coordinator.This role focuses on tracking educational needs of children at risk while providing support, advice, and information to families and professionals.Successful candidates will have an NVQ Le

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

A leading recruitment agency is supporting a Russell Group university in finding a Student Complaints and Misconduct Officer. This role is essential for managing non-academic student complaints and misconduct cases, requiring strong communication and organizational skills.

Working as the Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Complaints Investigator / Escalat

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

We have an exciting opportunity for a Customer Complaints Deputy Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. You will support and develop a team of Customer Complaint Agents within the Cust

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

A well-established employment agency is seeking a Complaints Investigator in North London.

Resolving delivery issues and tactfully dealing with occasional complaints.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. Youll have extensive complaint

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

A prominent water utility company in the United Kingdom is looking for a Customer Complaints Deputy Team Leader to join its Customer Complaints Team.

Investigate complaints independently, using all available information to reach fair and timely resolutions. Manage complaints from first stage through to complex regulatory responses, keeping residents informed throughout. Support continuous improvement by sharing insights and helping to strengthen

A pioneering fintech firm in Greater London seeks a Complaints and Fraud Investigator to lead investigations, enhance customer experience, and drive continuous improvement.

A good understanding of the regulator’s approach to complaints. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!# About the RoleLevel: 3Location: Fully remoteContract: Fixed Term Contract/

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

In this permanent full-time role, you will manage customer complaints, ensuring effective resolutions while maintaining high customer satisfaction.

A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.

This role involves managing and investigating customer complaints with a person-centred approach.

As the primary point of contact for customer complaints, the Customer Service Assistant is essential in safeguarding the company’s reputation and ensuring a positive customer experience. You are responsible for managing complaints professionally and efficiently, while maintaining high standards of

Job role: Student Complaints and Misconduct Officer. We are supporting a leading Russell Group university in recruiting a Student Complaints and Misconduct Officer to help deliver a fair, consistent, and regulation-compliant service. As the Student Complaints and Misconduct Officer you will be requi

A leading London servicing company is seeking a Customer Service Assistant to be the primary point of contact for customer complaints. This role involves managing complaints effectively, ensuring customer satisfaction, and maintaining high service standards.

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents.

This role involves leading the customer support team, implementing strategies for handling complaints, and transforming customer data into insights for service improvement.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

To take things to the next level, we're seeking a sharp and driven Complaints and Fraud Investigator who is passionate about delivering the best service to customers and protecting our business. We are searching for an exceptional Complaints and Fraud Investigator to join our dynamic team. Reporting

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead the strategic direction of their complaints department.

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead its complaints department.

Job Title: Customer service Complaints advisor - Hybrid. Customer Service Contact Centre – Complaints Advisor. Got a calm head and a knack for turning unhappy customers into satisfied ones? We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financi

A leading recruitment agency in the UK seeks a Housing Complaints / Resolutions Officer to investigate and resolve Stage 2 complaints. Candidates must have exceptional customer service skills and experience handling complex complaints. The role involves taking ownership of complaints until resolutio

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that good customer outcomes are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

Reporting directly to the Head of Risk and Compliance, you will have the unique opportunity to take ownership of the complaints and fraud space. Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCAs complaint handling rules and relevant legislatio

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.