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Operations Director Reporting to the Divsional director ideal candidate must be a graduate. Enaging with the Commercial Director and Solutions team to confirm scopes, timelines and commitments are achievable, ensuring a smooth and consistent transition from project award through to mobilisation. • Proven experience gained within an engineering environment, including responsibility for leading and developing engineering teams. • Experience leading and scaling project delivery teams in a fast-paced growth environment. • Able to motivate and engage teams, building high-performing teams that deliver consistently high standards of performance during periods of growth or change. • Strong project and programme management experience across multiple concurrent projects. Ideal candidate must have • Experience leading business transformation and developing scalable processes. • Strong understanding of technology integration within operational delivery. • Commercially aware, with the ability to balance profitability, risk and client • Demonstrated ability to improve or formalise delivery governance at scale. expectations. • Data-driven and confident using KPIs and reporting tools. • Strong leadership, communication and stakeholder management skills. • Experience supporting year-on-year business growth, working closely with the Divisional Director to develop, challenge and implement new ideas and approaches ensure every project delivers on its profit potential, while strengthening the people, systems and processes that underpin our goal of 60% year-on-year expansion. responsible for:• Leading the project delivery function, ensuring ownership across all stages of the Framework.• Acting as operational lead to support the Director’s focus on strategy and transformation. .• Representing Operations at Board and Senior Leadership level, providing insight and constructive challenge Taking full ownership of delivery performance, ensuring projects meet time, budget, quality and safety targets. Improving gross margins through standardisation, repeatability and right-first-time delivery. • Overseeing risk management, escalation and customer communication. • Collaborating with Finance and Commercial on forecasting, cost control and margin management. • Owning and evolving delivery processes, documentation and handover standards. • Leading delivery reporting across turnover, margin, schedule, safety and customer satisfaction.Overseeing capacity planning, resource allocation and forecasting. • Working closely with the Technology Director to ensure products are deployment ready.• Building and developing project delivery capability to support growth and succession. • Aligning workforce planning, recruitment and development with business needs. • Coaching and supporting managers, engineers and coordinators, fostering accountability and continuous improvement. • Championing safety and ensure it’s embedded in every function. • Line managing Project Managers, Coordinators and discipline leads

Business Development Director - BPO (Utilities / FinTech) Location: UK wide Salary: Competitive base + uncapped commission + executive benefits Contract: Full time, permanent The opportunity We are seeking an ambitious and commercially driven Business Development Director to lead growth for a well‑established Business Process Outsourcing (BPO) provider delivering outsourced solutions into the utilities and/or fintech sectors. This is a senior, strategic role focused on winning new logos, expanding existing client relationships, and shaping go‑to‑market strategy across complex, regulated environments. Key responsibilities Own and deliver the new business growth strategy for outsourced solutions within utilities and/or fintech Identify, target, and secure enterprise and mid‑market clients requiring BPO services Lead end‑to‑end sales cycles: prospecting, solution design, commercials, negotiation, and close Build long‑term, trusted relationships with C‑suite and senior stakeholders Work closely with operations, solutions, and transition teams to ensure proposals are feasible and compelling Develop and refine value propositions around cost reduction, efficiency, compliance, and customer experience Maintain strong knowledge of regulatory requirements and market trends in utilities and fintech Represent the business at industry events, forums, and client meetingsAbout you You will be a proven BPO sales leader with a strong track record of closing complex outsourcing deals. Essential experience: Senior‑level business development experience within a BPO or outsourcing environment Demonstrable success selling outsourced solutions into utilities and/or fintech Strong understanding of regulated industries and associated compliance challenges Track record of closing six‑ and seven‑figure deals Comfortable operating at board and C‑suite level Strategic thinker with a hands‑on, commercial mindsetDesirable: Experience across contact centre, CX, back‑office, or regulated operations outsourcing Existing network within utilities, financial services, or fintech Experience contributing to pricing models, RFPs, and solution designWhat's on offer Competitive executive‑level salary Uncapped commission / bonus structure Flexible working arrangements Opportunity to shape growth strategy in a high‑potential market Supportive leadership team with strong delivery capability CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail